CB Banks Ally Financial Accounting/billing

Ally Financial review: Accounting/billing

Mr. Naught of Huntsville, Al, US

Nov 20, 2023 3:20 pm EST

Verified customer

Featured review

On November 10th’23 I noted a $96.00 charge on My Ally Credit Card. I immediately investigated and found that I had in fact accepted a seven day “trial offer” from a company called PDF Filler. I had called to cancel before the seven days was up BUT I CALLED the wrong company. This is obviously MY fault, at least initially. A phone call to PDF Filler resulted in a refund being initiated by them. PDF Filler has provided me with THREE documents: First, an email stating a refund has been done; Second a copy of the Transaction ID used to transmit information which plainly states “VOIDED”; Third an online chat I had with PDF Filler was downloaded and sent also with the other two uploaded as a dispute on the Ally website. I had recently paid my balance and regardless that some may view my complaint as petty I don’t. I was proud of paying off nearly $1000.00 but the amount available was reduced to $904.00 and prevented me from a purchase over that amount if I was so inclined. I must have made 6 to 8 p[hone calls to Ally and each time I heard a different reason and/or excuse. As an example, on Saturday the 18th ’23 I was told the pending charge of $96.00 would simply “fall off” the next day, it didn’t’! Calling today November 20th ’23 I was told by a different person that She did not know why I was told that…..same ol’bu**[censored]! I do not deal with clowns, I have closed my account with them today. I accept paying interest for charges, but do not get “interest” shown to me, the customer, helping them to fill their coffers. DON’T USE ALLY!

Claimed loss: None

Desired outcome: Public awareness

Seems like they only care about $$ and what one customer service person can, or is willing to do. Lousy representatives, multiple calls...Lame, lame, lame.

On November 10th’23 I noted a $96.00 charge on My Ally Credit Card. I immediately investigated and found that I had in fact accepted a seven day “trial offer” from a company called PDF Filler. I had called to cancel before the seven days was up BUT I CALLED the wrong company. This is obviously MY fault, at least initially. A phone call to PDF Filler resulted in a refund being initiated by them. PDF Filler has provided me with THREE documents: First, an email stating a refund has been done; Second a copy of the Transaction ID used to transmit information which plainly states “VOIDED”; Third an online chat I had with PDF Filler was downloaded and sent also with the other two uploaded as a dispute on the Ally website. I had recently paid my balance and regardless that some may view my complaint as petty I don’t. I was proud of paying off nearly $1000.00 but the amount available was reduced to $904.00 and prevented me from a purchase over that amount if I was so inclined. I must have made 6 to 8 p[hone calls to Ally and each time I heard a different reason and/or excuse. As an example, on Saturday the 18th ’23 I was told the pending charge of $96.00 would simply “fall off” the next day, it didn’t’! Calling today November 20th ’23 I was told by a different person that She did not know why I was told that…..same ol’bu**[censored]! I do not deal with clowns, I have closed my account with them today. I accept paying interest for charges, but do not get “interest” shown to me, the customer, helping them to fill their coffers. DON’T USE ALLY!

Ally Financial - sanctions fraud 2

Resolved

Ally Financial - lease buy out 20

Resolved

Ally Financial - danger deposits 26

Resolved

Ally Financial - car title/lean release 12

Resolved

Ally Financial - bad service and dangerous web practices 19

Ally Financial - Ally auto 1

Ally Financial - Auto lease 2

Ally Financial - Customer service reps.

Ally Financial - Auto loan

Ally Financial - not impressed 1

Resolved

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Ally Financial contacts

Ally Financial phone numbers

+1 (877) 247-2559
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Ally Bank, USA

+1 (757) 247-2559
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Ally Bank, USA & International

+1 (855) 256-2559
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Home Loans

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Ally Invest, USA

+1 (818) 459-4591
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Credit Card

+1 (800) 971-6037
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Fraud Hotline

+1 (704) 444-7824
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Advertising and Marketing

+1 (316) 652-6430
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Outside the U.S.

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Auto

+1 (646) 781-1015
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Chief Executive

+1 (980) 312-8471
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Financial Partner

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Billing & online account questions (personal loans only)

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