Do NOT purchase Amazon gift cards anymore. I made the mistake last month (08/18/2023) of purchasing an Amazon gift card for $125 from a local grocery store called Smith's. Their parent company is Kroger's. As soon as I got home, I opened the gift card. The packaging didn't appear to have been tampered with. I pulled the sticker off the back, and half of the numbers for the claim code were missing!
I immediately tried to contact Amazon via chat. Note: don't do this, either. Amazon chat is useless. They can't help you with anything. I finally got a phone number from them for customer service. I spent weeks 📧 them, calling them, and sending emails to their gift card email. Nothing. It took days to get back each time. A few people, after looking at the card pic, said ir looked like the card had been redeemed. This was impossible, as the claim code was UNREADABLE. They said to contact the store I bought it fr, so.I did. The store wouldn't issue a refund or replacement. They said to call the parent company, Kroger. I did, and spoke with Tevi Carmon. She said she would escalate my complaint, but that they needed an Amazon case number. Amazon refused to give me a case number. They INSISTED they never use case numbers. They use time, date, and name of the person to keep track of calls. I didn't get back results of the escalated info from Kroger. I also called the credit card company of the card I used to pay for the gift card and opened a dispute for that transaction. No results yet. I filed a complaint against Amazon with the BBB. They FINALLY responded, saying again that the gift card was redeemed under another account, and that they can do nothing to help me because of that. Again, that was impossible...however, even if somehow the gift card was redeemed on another account, that's not MY fault. *I* still need my $125 back. The BBB closed the complaint after the response, claiming "neutrality" and that they don't resolve problems, only act as mediators. Why exist then? And it's OBVIOUS they don't care about PEOPLE. They go where the money is, namely Amazon. I have now contacted the Utah AG and the FTC about this. Amazon amd Kroger STOLE $125 from me, amd the BBB won't resolve the problem. I don't appreciate it. Don't deal with these people. Amazon,btw, has THE WORST customer service in the world, hands down.
Desired outcome: I NEED my $125 back...and I desire that other customers don't experience the same problem.
Do NOT purchase Amazon gift cards anymore. I made the mistake last month (08/18/2023) of purchasing an Amazon gift card for $125 from a local grocery store called Smith's. Their parent company is Kroger's. As soon as I got home, I opened the gift card. The packaging didn't appear to have been tampered with. I pulled the sticker off the back, and half of the numbers for the claim code were missing!
I immediately tried to contact Amazon via chat. Note: don't do this, either. Amazon chat is useless. They can't help you with anything. I finally got a phone number from them for customer service. I spent weeks 📧 them, calling them, and sending emails to their gift card email. Nothing. It took days to get back each time. A few people, after looking at the card pic, said ir looked like the card had been redeemed. This was impossible, as the claim code was UNREADABLE. They said to contact the store I bought it fr, so. I did. The store wouldn't issue a refund or replacement. They said to call the parent company, Kroger. I did, and spoke with Tevi Carmon. She said she would escalate my complaint, but that they needed an Amazon case number. Amazon refused to give me a case number. They INSISTED they never use case numbers. They use time, date, and name of the person to keep track of calls. I didn't get back results of the escalated info from Kroger. I also called the credit card company of the card I used to pay for the gift card and opened a dispute for that transaction. No results yet. I filed a complaint against Amazon with the BBB. They FINALLY responded, saying again that the gift card was redeemed under another account, and that they can do nothing to help me because of that. Again, that was impossible... however, even if somehow the gift card was redeemed on another account, that's not MY fault. *I* still need my $125 back. The BBB closed the complaint after the response, claiming "neutrality" and that they don't resolve problems, only act as mediators. Why exist then? And it's OBVIOUS they don't care about PEOPLE. They go where the money is, namely Amazon. I have now contacted the Utah AG and the FTC about this. Amazon amd Kroger STOLE $125 from me, amd the BBB won't resolve the problem. I don't appreciate it. Don't deal with these people. Amazon, btw, has THE WORST customer service in the world, hands down.
