Audible
reviews and complaints

As a passionate reader, I was initially excited to explore Audible for my literary needs. However, my experience was a mix of highs and lows. While the platform offers a vast selection of audiobooks and podcasts, the user experience left much to be desired. The customer service, unfortunately, fell short of expectations, with issues like unauthorized charges and difficulties in canceling subscriptions. It's disheartening to see such potential marred by inconsistent service. Despite the convenience of accessing books on the go, the recurring problems with billing and account management overshadowed the overall experience. If Audible can address these concerns, it has the potential to truly revolutionize the way we consume literature.

I strongly disagree with a one point whatever rating on audible I give it 5 solid stars! Education wise I'd say it was the best thing that ever happened to me. I'm and over the road truck driver and for the past 6 years I have been learning everyday all day at least when I'm on the road. It's worth every penny and the compounded interest on that investment is priceless! I will say I buy it on annual membership and I renew it annually as well so I don't know about the month to month billing issues that have been mentioned. If you don't get help at audible... please get help somewhere.;-)

I have been an audible member for several years. I love them. Great selection. Great customer service. You can return books you dont like. They have freebies. They overcompensate when they think they did something wrong, for instance they recently gave me three credits for a mistake of missing 1. The Android app is far better than the iphone but both are pretty good. I like how it saves my progress. I just love this company. I remember the days of buying books on cd at Barnes and Nobles for $50 each. So glad I can get them for only ~$14 on audible. Not sure how they swing that but I am so glad they do. Thanks, audible!

I had to stop and review. Audible offers a lot, they don't deserve to be lied on. I've enjoyed Audible for years there's lots of cool romances and memoirs, their interface is wonderous, you get a free audiobook of your choice during the trial offer. Just end your subscription in a month if you don't like it or don't want to pay. I've done it plenty of times. They're like this huge company, they don't charge you if you don't want to stay with it. It's really cool to listen to Audible in the car, exercising, doing housework, long computer sessions. I recommend staying to buy at least 3 audiobooks. Everyone should have 3.

Ive been with Audible for 5 years. In the 5 years there's been some mishaps and some victories! But through it all ive had a VERY positive experience with Audible. There is always new books to find and THE DEAL OF THE DAY IS ALWAYS A GREAT DEAL. Go get your free trial and stick with it! You won't regret it trust me and hint upgrade to the highest package your experience will be amazing and worth the money and time! I'm staying with Audible it's my lifeline. I have Insomnia and if I didnt have audible to listen to at night to put me sleep I'd never sleep. Audible is a life saver a lifeline a Wonderful service. And the customer service is WONDERFUL also wow a 2fer lol

The only reason I didn't take a star off for the mistake was because its so hard to tell how this kind of crap happens. There's a checkbox that's not unchecked, or a customer service or sales person adds in some free trial and nobody's paying attention, next thing you know you have a years worth of fees for a service you're not even using. This happens all the time, and is why I pick through my bank and card statements with a fine toothed comb. Even then, this charge slipped through for months on end.
Audible refunded all of the months of fees in the end.
This is why I keep sticking with Amazon (their parent company). They have the best customer service. I even cut cable and only ever bother with Netflix and Amazon videos.

Ok, maybe its me but Audible saved my life. I have been listening to Books on Tape since the 1980s. I do not listen much entertainment but instead chose to use my time to expand my mind and enhance my weapon to engage in the battle that is life.

I have learned new skills, achieved personal goals, and improved both my family and love life. I do not know how to put a value on all of that, but I do know that it has been valuable.

As a long-time Audible subscriber, I have had nothing but good experiences with their services. The best thing that I can say for Audible is that I encouraged all of my children and extended family to join also.

For those who have had issues with their services all I can say is patience & persistence, its what I teach my children and those I love

I was a member for many years until I ran into financial trouble and had to temporarily shut off my account. I read on here where people complained about it being nearly impossible to cancel your account, it is simple. You just go to their site and follow the instructions. If you can't then you are not paying attention. The price for the audio books without a credit are a bit high in my opinion but the value for the monthly membership with credits is well worth it. They also have an exchange process where if you get a book (has happened twice for me) where you are unhappy with the recording you can return the book for a credit and get something else instead. I returned a book because I could not stand the voice of the reader and another because it was evident during the first chapter that It was not a book I would enjoy after all. I don't know why people are giving bad reviews on the site or having difficulty downloading/playing the books. I have at least 50 books from Audible and have not experienced any of those problems myself. I am hoping to reactivate my account once my finances shape up a bit more.

I love the selections Audible offers. It is really nice receiving one credit per month. I especially like the audio samples and in-depth descriptions of each title. Since most of us are on the go a lot, in our cars, I use the time to listen to a lot of Audible books. This is especially helpful when I don't have the time to sit down and read a book. With Audible, I am still learning while on the go. I called Audible last month and an awesome young lady by the name of Nicole answered the phone and she was beyond helpful. She went above and beyond to answer all my questions. She even offered extremely helpful information that I did not ask about. I told her the type books I was interested in and she made some great suggestions. As a result, I actually used my credits to get books she recommended. Nicole was so personable, patient and professional. When Nicole explained various books to me, she brought them to life. She introduced me to the Audible Plus catalogue and explained in detail. She also informed me about the books under the "Originals" tab which I was excited about. Audible is very fortunate to have Nicole on their team!

I purchased an Amazon fire tablet in Oct 2016. I was curious and excited about the new tablet so of course I went to each pre installed app to see what they were. Apparently, when I opened the Audible app I signed up for a free trial? I wasn't ever planning on using the app and didn't think twice about it as I never opened the app again after that first day.
Fast forward to April 2017, and I notice I have lost $77ish from my account, in charges of $14.99 or $15.99 for the past 5 months. I was super frustrated and thought I had been scammed. Did some research to see many other people have had the same issue. Read many reviews online about how terrible the customer service was and how hard it was to get any help, let alone a refund. Needless to say, I was more frustrated and ready to go to battle on the phone for my refund and to leave a piece of my mind for what had happened.
Couldn't have been more wrong. Wonderful customer service rep happily and quickly helped me to cancel the service, refund me in full, and send me confirmation emails for my own records. I was beyond impressed with her service and extremely grateful to have my money back in my pocket.
I learned to not judge a company's customer service off the reviews I've read, but off of my own experience with them. Yes, I'm sure there are some rude and difficult agents, but that doesn't mean that there aren't wonderful ones too who are understanding and willing to assist however they can. Just my experience and opinion, take it or leave it.

Audible by Amazon is a service that allows you to listen to books after paying for a service and then paying additionally for the book. The problem with the company is that they make canceling almost impossible. I have tried multiple times, all in different manners, and each time I get the indication that cancelation is completed. However, the next month I get a notice from my bank that another membership fee has been charged to my account. My latests (4th) attempt to cancel involved getting on the phone with them and transferred to a "manager" after saying the word "lawsuit". This person first tried to say it was another company that I must have an account with before seeing that I do still have an open account with them. Then accused me of "improperly" canceling my account by doing it online and not on the phone, but could not give me an explanation of why their online platform informed me that I had successfully canceled several times. When I gave the legal definition of fraud and lined it up with Audible's method of extending charges from customers who have tried to leave, he hung up.When I go online, it appears my account is still active even after he had informed me it was canceled.

I really enjoy audiobooks and I used to use Audible regularly for a long time. The service itself is quite good. I cancelled my subscription to Audible about 3-4 months ago because I was at home from work and didn't have as much time to use it. However, today I was unexpectedly charged for the Audible service without my permission and without any prior warning. I called customer service and they promptly started the process for a refund, which is the right solution. However, it takes several days for refunds to be credited to checking accounts and this charge has caused my account to go into a negative balance. Additionally, the representative I spoke to claimed that I never cancelled my account, even though I did cancel it and I haven't been paying for Audible for the past 3-4 months since I cancelled it. The company wrongly charged me for a service I cancelled and now I have to deal with overdraft fees. This is extremely frustrating and confusing. While I was given the correct solution, I wasn't given an explanation. I wonder how many times this happens to people who might not immediately notice such charges in their accounts.

I am so tired of poor customer service. I canceled and found out that my membership went on for two more months. It’s been crazy. I called today and Charmaine said it was canceled. I then get an email that says it was renewed. I called again and the girl transferred me to Prime. I ten called again with all my info for a third time and Jonathon says it’s canceled. I could not understand first girl and that’s your whole problem. Get it together.

I've been using Audible for over 15 years now, and I have to say, it used to work like a charm. Whenever I wanted a book, I paid for it and got it without any issues. Sure, there were occasional problems with downloads, but I could always call the USA helpline and talk to a real person who would help me out courteously and without any difficulty. However, my recent experience with Audible has been nothing short of frustrating.

I recently purchased an audible supplement for a Kindle book, but the download simply did not occur. I've done this exercise before with no problem, but this time, I couldn't find a usable helpline number. Every time I tried to contact Audible, I was diverted through to the Australian subscription service, and the "Contact" button just took me through another irritating online circular exercise. I don't want a subscription; I just want to buy a book when I feel like it, but it seems like that's no longer an option.

I can't get through to the US division from Australia, and I'm left with a loss of money and no redress. I want the book I paid for, or my money back, but I can't seem to achieve either. If there is a means of redress, I can't figure it out, and it shouldn't be that difficult. I did send an email online, but I haven't received a response yet.

I used to love buying audible books, but there's no way I'm doing it again (as a matter of principle). Audible should sell what the customers want, not foist a difficult system on them. At the very least, they should offer an easy-to-use helpline rather than this impersonal and irritating subscription website depicting a jolly smiling lady belying the frustration of dealing with the company. Oh, and did I mention that some of my books have gone missing? Well, they have.

I would normally complain formally and courteously, but there's no easy way through, and all I'm left with is to deliver a bad review via Google. It's time that companies like Audible gave up the time-consuming and difficult online stuff for the sake of profit and paid a few real people to answer telephones.

Logging in to Audible was a real pain in the neck. I had to reset my password four times before I could finally get in, even after clearing my cache, cookies, restarting my browser, and yelling at my computer screen. Once I finally got in, I tried to purchase some extra credits, but the site wouldn't let me. It kept saying that I didn't have a card on file, even though they always seem to have no problem billing me every month. I tried to delete all but one of my cards, but every time I tried, I got the same "No card on file" message. I spent an hour refreshing the page, deleting cards, and logging in and out, but nothing worked. Finally, I had to call customer service.

The person I spoke to was not very helpful. She seemed to be new to the job and didn't speak English very well. She kept saying "Your Account is Populating!" over and over again, as if that was supposed to mean something. She didn't seem to know how to fix the problem, but she did try to sell me some extra credits over the phone. I declined and decided to just buy the book I wanted, even though I suspect that's what they wanted me to do all along.

After I logged back in, I saw the phrase "Buy 3 Extra Credits" twice. It was almost as if they were trying to hypnotize me into buying more credits. I don't appreciate being manipulated like that.

Overall, I wasted over two hours of my life and $4.75 on a roll of Tums because of Audible's terrible website and customer service. I'm not sure if I'll continue using their service in the future.

I gotta say, I have some serious beef with Audible. Don't get me wrong, I'm a huge fan of audiobooks - I've got a library of over 1600 titles on Audible alone. But man, this company just grinds my gears.

When I first signed up 7 years ago, I thought I was getting a sweet deal. Flat fee every month for credits, most audiobooks being one credit. But here's the thing - a lot of books cost more than one credit. And if you're not careful, you'll end up wasting credits on books that are cheaper than the credit itself. It's like they're trying to trick you into spending more money.

And don't even get me started on their "Great Listen Guarantee." Supposedly, you can return any audiobook you're not happy with within 12 months of purchase. But here's the catch - they only let you return a "set" number of books online. And what does "set" mean, you ask? Who knows! It's different for everyone, apparently. If you try to return too many books, they'll cut off your online return privileges and make you call customer support. And let me tell you, that's a whole other nightmare. You'll be on hold for 20 minutes, only to be talked down to by some condescending human who acts like you're inconveniencing them by wanting to return a book.

And let's not forget about the quality of some of the books on their site. A third of the content is either poorly narrated or has other issues (like missing chapters or skipping). It's enough to make you want to hurl. And yet, they act like they're doing you a favor by offering this "guarantee." It's false advertising, plain and simple.

Honestly, Audible reminds me of a sleazy used car salesman. You walk away feeling dirty and like you've been taken advantage of. It's a shame, because I really do love audiobooks. But I'm seriously considering switching to a different platform.

So, I tried out Audible's 30 day free trial and it was all good. But, I forgot to cancel it and that's on me. But, what happened next was just crazy.

I cancelled my paid membership just one day after the free trial ended and I was charged $14.95. When I cancelled, I realized that I had one free credit left and I didn't use it. I was hoping for a refund as I didn't want to use the service anymore. So, I went to the customer service chat to see what could be done.

I told the customer service rep that I knew I didn't cancel in time, but if I couldn't get a refund, I would at least like the free credit back. But, they told me that it couldn't be done as I had cancelled my membership. I kept asking them what I was paying for if the first month was free, I paid for the second month and now I had no membership benefits or the free credit. But, all they could say was that I paid for my gold membership of $14.95 and had cancelled it.

I then asked them how that made sense. What if I had used the free credit and then cancelled my membership? Wouldn't I have a free book and still be charged $14.95? They replied with a yes. I then asked them how it made sense that I cancelled without using the credit and now I was left with no book or membership charges despite being charged. But, they gave me the same answer.

Throughout the conversation, I asked multiple times what I was paying for if two days into the month, I had no credit or benefits.

At this point, the rep offered to reinstate my membership and restore the credit, which sounded great as I had already been charged for the current month. However, then they told me that it would cost an extra $7.49, but I would get two credits!

Most membership sites would still give you benefits for the month you paid for until the next renewal period even if you cancel after the renewal. But, apparently, not at Audible. If you cancel, you only hurt yourself. So, my advice would be to use the free credit and then cancel. Get as much as you can out of them.

I understand that they are trying to make money by offering free books with a one-month trial, but if the trial isn't making money, maybe they should discontinue it. Shady business practices are certainly not the way to make up for the losses.

I've been using Audible since 2009 and it's been a great experience until recently. Ever since Amazon acquired Audible, I've had some serious problems that have caused me to express my dissatisfaction. I had accounts with both Amazon and Audible, and when they offered to merge them together, I thought it would be a good idea. However, since then, I've had nothing but problems.

About two weeks ago, there must have been some programming change that caused my partially merged account to stop working altogether. I can no longer log onto the mobile app, and when I try, it gets stuck on loading the home page and leaves a black screen with a spinning dial. My internet access is marginally better, but I can't listen to or buy new books. My account shows 0 credits when I have 12, and at the same time, it gives me a warning that I am about to lose my 12 credits (those that it doesn't show I have) if I don't place an order, yet it will not allow me to place an order.

I've contacted customer service more than a week ago and called almost daily to get updates or resolution without success. I've been asked about 50 times if I am using my email address and if I have tried changing my password, which I have done about as many times. I've uninstalled and re-installed the application multiple times, cleared the cache multiple times, and called without resolution. I understand the ticket was to have been escalated, yet I receive no updates or resolution. Multiple times CS reps promise to return calls or email and fail to do so. When they do, they have no significant update.

I've spent at least 1-2 hours a day trying to gain resolution, which seems to be more time than Audible is spending. I would think in the worst case, they could delete my account, give me a new one that works, and reload my library, credits, and history, but it has not been done. I did get an offer to merge my accounts, which was done in 2016. No less than 4 reps (3 of which claim to be escalation specialists) claim they will take personal control for resolution and have failed to do so.

I lose about 2-5 listening hours a day and pay the premium subscription for the pleasure of doing so. To make things worse, I was recently offered 2 whole credits to help make up for my trouble. Two credits which I cannot use because I cannot purchase, nor listen and which will shortly expire because I have not purchased. Imagine my frustration.

At this point, I am on a journey to tell every user not to make changes to or upgrade your account. Above all, do not let them merge accounts at risk of the same problems. Do not rock the boat, and you might get to continue listening without problems.

Still unresolved,
Brent Rasmussen

I signed up for Audible in January, but after 30 days, I decided it wasn't for me and received a refund of my first month payment on 2/10. However, on 7/1, I received another billing for $14.95 from Audible, even though I had not re-signed up for the service. I emailed the company, but received canned responses from 2 reps with no solutions to my problem.

Frustrated, I called and spoke with a rep who told me they had no record of the additional charge in July and could not find any other accounts associated with my email address. I provided a screenshot of the transaction, ensuring them that it was their company, but they informed me that I may have signed up through an Amazon offer.

I searched my Amazon orders, but found no record of any orders of Audible, and Audible had no record of an account created with my Amazon information. The Customer Service Rep then instructed me to contact my bank to have them resolve the issue, which means that I would be filing a chargeback.

I insisted that I wanted to determine which account the charge had come from and that future charges would not occur. The Customer Service Rep instructed me that if I contacted my bank, there would be no further charges. This basically means that if I file a chargeback, the company will no longer bill me because they will deem me to be an undesirable customer. This does not provide reconciliation to where the charge originated from and how the Account was created.

I requested to speak with a supervisor or manager to further resolve the issue and was informed that I would be recontacted in 48-72 hours. I think this amount of time for a recontact is unreasonable, especially given that I began my inquiry into the issue through email (which obviously was not noted on my account by the Customer Service Reps because the phone rep had no record of these emails) beginning on July 1st.

I understand the risks of a free trial, but Amazon and Audible should take responsibility for their poor campaign and data tracking and inability to identify the account from which they processed a billing. The Customer Service practices at Audible are also extremely poor. There was no documentation of my emails to the company, no follow up to my emails and responses. The Reps are not actually empowered to resolve customer issues, most likely because they are under strict instruction to limit the number of refunds to ensure profits.

In my opinion, Audible's business model is shady and their customer service practices are unacceptable. I would advise others to stay away from this company. While the concept of Audible is great, the company's practices are not. It's disappointing to see that many YouTube celebrities are promoting this company without realizing that they are representing and profiting from a scam.

This here App is not the easiest to use, let me tell you. I signed up about a month ago 'cause I was goin' on a long car trip and wanted to listen to an audiobook. But it took me a whole hour to figure out how to get it to work, and then it charged me twice! Once for $7.95 and then again for $15.95, even though the second payment was supposed to be an upgrade to the Premium Plus and not in addition to the Audible Plus subscription for $7.95. And then I had a problem with my address, which I entered correctly, but it kept tellin' me to contact customer service. I didn't have time to deal with it anymore, so I had to leave without bein' able to use the App.

When I got to my daughter's house, I asked her to call customer service for me 'cause I was so confused. It took her almost an hour to get through to the right department, and they refunded my money, but I still didn't have an Audible subscription. A month later, I decided to try again 'cause I saw they had a free trial for one month and then it's $14.95/month if you wanna keep goin'. Plus, they give you two free credits to start with. But I couldn't find that offer when I first tried to buy it on the App Store.

So I tried again 'cause I had another car trip comin' up. And it said I was a member and could use one of my credits, but then the book wouldn't download. I was so frustrated 'cause I couldn't wait any longer, and my husband couldn't get it to work either. When we got home, he spent two hours tryin' to troubleshoot it, but it still wouldn't work. So he signed me up for the regular Premium Plus membership for $15.95, without the free trial and extra credits.

But then it said my address wasn't correct again, and I had to call customer service. I'm not great with technology, but I'm not stupid either. Please make this App more user-friendly for people like me who aren't tech-savvy. Thank you!

Resolution requested: I would like a $3.00 credit to my Audible account. I am not a monthly member of Audible, but I still receive emails promoting sales. I purchased a title on sale for $3.00 called "Self-Discipline" by an author whose name I cannot mention. I did not finish the book and contacted customer support through chat to return the title and receive a $3.00 credit, but my request was firmly denied. The email promoting the sale did not mention that all sales were final unless you were an Audible Premium Member. This is unfair to consumers and reflects poor sales practices. The chat representative simply said no and did not care if I filed a complaint. Here is the transcript of our conversation:

Audible Live Chat
End Chat

Me: I purchased a title during your 5-day sale that I would like to return, but there is no return option on my purchase history page. I do not remember seeing anything that stated "ALL SALES FINAL."

You are now connected to *** from Audible.com.
***: Thank you for contacting Audible, this is ***. Please note that returns are only available for members with a paid membership. At this time, we are unable to process any returns. I apologize for the inconvenience.

Me: That information should be clearly stated in your sale advertising via email. I went back and checked, and there were no such disclosures.

***: That applies to any purchase, not just sales. Normally, sales are exclusive for members, but this time some non-members were included. I apologize for any inconvenience once again. Is there anything else I can assist you with?

Me: It was only a $3.00 purchase, and I have 352 titles in my library, so I have spent a significant amount of money with you. I would really appreciate a $3.00 credit added to my Audible account. Please.

***: I am sorry, but we cannot make an exception.

Me: That is fine. I will file a complaint with ComplaintsBoard.com regarding your sales practices.

***: Thank you for your time. Thank you for contacting Audible, and have a good day!

I called Customer Service twice about why when I bought a book with WhisperSync on Amazon, but Audible did not use my existing credit, despite listing it at the top of my Library.

It took over 20 minutes to get to a human being on the phone, who then had me wait for another 10 minutes while she tried to get an answer to my question. When she got back, her answer was totally irrelevant and did not answer my question. When I expressed this in a calm, reasonable voice and asked for more information, she hung up.

I called again and got connected. After 20 minutes on hold, I just got silence instead of music. Maybe it was the same rep and she didn't want to pick up the call. I finally gave up and hung up after 20 minutes in the silent conversation.

This was a gigantic [censored] You from Audible.

THIS ANSWERS MY QUESTION ABOUT WHETHER TO KEEP AUDIBLE SERVICE TO EXTEND MY SERVICE AFTER THE 3 MONTH TRIAL PERIOD. THE ANSWER IS NO.

20 Jul 2023
Open transaction detailsAudible Limited AU MELBOURNE AUS
-$16.45
20 Jun 2023
Open transaction detailsAudible Limited AU MELBOURNE AUS
-$16.45
20 May 2023
Open transaction detailsAudible Limited AU MELBOURNE AUS
-$16.45
20 Apr 2023
Open transaction detailsAudible Limited AU MELBOURNE AUS
-$16.45
Hi, I received the following charges. I do not wish to have an audible account and have not authorised or use and have hardship due to Covid-19. I am please requesting I be re-imbursed and my account is ceased accordingly.
Kind regards,
Penny Bird
Tel. [protected]

On the 7 of july this year I was watching ms park from north korea and decided I would like to read her book so I got a free month on audible through amazon to use my free credit and cancel before I was billed which I did.

On the 8 of august this year I was charged $11.95.

I disputed this and was assured on the telephone by audible that the refund was issued.

The accepted refund receipt time frame has elapsed as has my ability to stop the charge.

In the app I am not a member.

In the app I was billed to be a member.

I dont understand.

Somehow there is a difference between audible.co.uk and amazon.co.uk and audible.com and amazon.com.

So apparently I have two accounts im not a member in either.

10 bucks is two days food.

10 bucks is a week of electricity.

I could have ytpremium or netfix or disney plus but now apparently I dont have audible but im gonna be billed perpetually.

Im going to ring my bank today and find out im a vulnerable adult so my account has extra protection on it so we will see if the uk can beat the us in a legal arm wrestle. I might not mind but I actually didnt use the credit on ms park and didnt listen to the book I did get.

Its ok maybe audible had covid. That seems to be the excuse for everything these days.

As an avid audiobook enthusiast, I have been a loyal Audible customer for several years. However, my recent encounter with their customer support left me utterly disappointed and frustrated. The core problem revolves around Audible advertising books that are not available in certain geographic regions, and despite reaching out to customer support multiple times, they failed to provide any satisfactory resolution.

The issue at hand is that I have accumulated credits on my account, which I have attempted to use on various titles advertised on Audible. However, every time I try to purchase these titles, I receive an error stating that they are unavailable in my region. This has been an ongoing problem, and despite my region changing while I travel between my residences, the unavailability of titles remains consistent.

Audible's customer support initially assured me that the titles would become available once I returned to the correct region, considering I live between the US and UK. However, when this didn't prove to be the case, I contacted them again to request a refund for the credits I had paid for and the cancellation of my account.

Instead of offering an apology and refunding the money I had paid them for what was effectively an unavailable service, the representative responded by asking me the last digits of the card connected to my account, suggesting that the issue might be due to my card's validity for my Audible account.

Despite my repeated attempts to clarify that I have multiple valid cards on my Amazon account and I wasn’t sure which one she wanted me to giver her, that I didn’t know which one was attached to my audible account out of those and would need direction as to how to find that out, they simply stated, 'I can see it anyway,' leaving me without a satisfactory resolution.

Further, when I pointed out I was using already purchased Audible credits, so I wasn’t sure how this was relevant, and if they couldn’t explain to me how to find the information they were requesting, I would need to speak to a manager, I was told that the manager said ‘ the resolution provided was the right one’ despite that there was no resolution provided!

When I insisted on speaking to a manager to escalate the matter, the ‘leadership’ customer support agent abruptly cut me off, showing a complete lack of professionalism and a disregard for my concerns.

The fact that they failed to acknowledge the advertised titles' unavailability in certain regions and instead pointed fingers at my payment method which they couldn’t even provide information on, is unacceptable. This not only demonstrates a lack of understanding of the problem but also dismisses the validity of my complaints.

In conclusion, my experience with Audible's customer support was disappointing, to say the least. The unavailability of advertised titles in certain regions remains a persistent issue, and the lack of a satisfactory resolution is frustrating and discouraging. The refusal to acknowledge the problem and provide any form of compensation only adds to my perception of false advertising and potential fraud on Audible's part. Now I have to just try to buy the books I can, which takes ages cause you have to go through the process of finding ones you like and then trying to purchase them, but then finding out you can’t, until my credits are used and I can cancel this account. As an unsatisfied customer, I would caution others to be wary of these issues before investing in their services.

I noticed a random charge by Audible (an Amazon company) for $16.07 on my corporate credit card. I had used the card in the past for amazon purchases so it was existing in my account; however, when looking at audible in my amazon account, there was no membership or charges, and there was no recent history in my transactions for that amount or purchase. When I contacted the phone number on my credit card statement, they mentioned they saw the charge associated with my credit card, but not my account. They asked me a number of questions like whether I have shared my card (which I haven't) or whether anyone else had access to my amazon account (which they do not). They then asked if there was anyone else that lived with me (which I said yes). They asked for their name, which I thought was odd. I said "I do not feel comfortable providing that, can you not tell me the name of the person the charge is coming from?" She then explained that she can only confirm if it is or isn't the person I tell them. I finally provided her the first name of the person I live with and she confirmed it was not that person, and proceeded to refund me the amount since it was not authorized. Something seems very off about this, and I'm concerned our personal information is being compromised. Clearly someone had access to the card through my account but didn't actually make the purchase through my account, and they wouldn't reveal who it was...

I made a book purchase in an Amazon store 12 months ago and was unknowingly and unwillingly signed up for a pay-per-month membership. The store clerk never explained that I had to cancel the membership after the trial period and Audible used my Amazon payment card to charge my account $14.99 per month for 12 months. I only recently detected it and called customer services. They cancelled my membership and offered me a refund for 6 months membership but not the full amount. These methods are borderline fraudulent and should be banned. It reflects badly on Audible and Amazon to use tricks to enroll people and quietly charge your credit card (NOTE: I did not provide Audible with my payment details, they stole it from Amazon without my consent). Shame on Audible and shame on Amazon.

So, I had a bit of a problem with Audible. Somehow, I ended up with two accounts using the same email address. I don't know how that happened, and neither did Audible. I tried to get help from their Live Customer Service, Chat Customer Service, and emailing Customer Service, but no one could figure out what was going on. They just kept telling me to contact another form of customer service. It was frustrating because my books were only showing up in the app, not on the website, and I ended up with an extra month's charge and an additional Prime membership.

On the bright side, all the charges were refunded, and I'll get my money back in a few days. But the fact that I had to contact Audible every day and they still couldn't fix my problem was crazy! They didn't even seem concerned that I was having an issue. I had to figure out a solution myself by changing the email address on the duplicate account and then deleting it. It was a pain, but it worked.

I really like Audible and have never had a problem with it before, but dealing with their customer service is not worth the headache. I wish someone had just listened to my issue instead of rushing me off the phone. Maybe there's a simple explanation that I would have understood if they had taken the time to explain it to me. Overall, I'm happy with the service, but I hope they can improve their customer service in the future.

So, I just found out that I've been getting charged by Audible for years now. I remember finding out about this a couple of years ago, but since I had just changed my bank card, I decided to let it go. But now, I've discovered it again! How did they get my account information? Apparently, they steal it from Amazon, and it's somehow authorized by Amazon because they're a part of it. But this card is under my name and my name only, and the Audible account was under my husband's name. My husband had looked at the site, but Audible is telling me that he downloaded a book. But my husband assures me that he never did. He remembers looking at the site, but that's all. The Audible chat lady was helpful to some extent. She returned four months of charges and helped me figure out how this was happening. But I'm never going to order anything from Amazon again. It still doesn't make sense because my new account information was only added under my Amazon account associated with my email address. But somehow, Audible got my account information through his Audible account associated with his email address. They save your account information, and I don't believe I ever authorized them to do that. Then they pass it on when you use a new credit card. I have a hard time believing this is legal. I'm going to determine how much money has been stolen and then request that Audible refund the remainder of it. I'm going to complain to Amazon and write a nasty review so people know what they're doing. Then I'll deal with my bank and credit card company.

I gotta say, I tried Audible about 3 years ago and it was a real rollercoaster ride. At first, I was pretty excited about the idea of listening to books on the go, so I signed up for their one-month trial. But after that first month, I decided it wasn't really for me and tried to cancel my subscription. That's when things got messy.

Despite cancelling on Amazon, calling Audible, and sending emails to cancel, I kept getting charged month after month after month. It was like they just didn't want to let me go! I even went so far as to cancel my debit card, but somehow they still managed to link up to my new card and start charging me again. It was a nightmare.

After months of trying to get them to stop, I finally managed to get a refund for 15 months worth of charges. But of course, they only refunded me for 8 months and now they're making me jump through hoops to get the rest. It's not even about the money anymore, it's about the principle of the thing. They shouldn't be able to just keep charging me without my permission!

I've heard that other people have had similar issues with Audible, and there have even been legal actions taken against them. It's just not right.

So if you're thinking about signing up for Audible, I'd really think twice about it. Especially if it's directly connected to your Amazon account. It's just not worth the hassle.

So, let me tell you about my experience with Audible. I received a gift card for two audio books on 11/16/15, and I was excited to redeem it. However, when I followed the instructions online, it asked me to create an account. I didn't want to create an account, so I called the toll-free number on the website.

I spoke to a customer service rep named Chris, who kept telling me that I had to sign up to use the gift card. I explained that the card didn't say anything about creating an account, but he wouldn't budge. Frustrated, I asked to speak to a manager.

Joe P. came on the line and introduced himself as a supervisor. He refused to give me his full last name, which seemed odd. He claimed to be the "top of the ladder" person I could speak with and said that his title was customer service manager (even though he had just introduced himself as a supervisor).

Joe P. repeated the same information that Chris had given me, but I explained that the issue was that there was no way to redeem the card without creating an account. The card didn't say anything about that, which I found misleading and bordering on fraudulent.

I pointed out that if someone bought a gift card for someone else and that person couldn't or didn't want to create an account, the card would be worthless. Most people wouldn't return the card to the person who gave it to them, so the money spent on the card would essentially be stolen.

Overall, I found the experience frustrating and felt like Audible was running a racket. It's a shame because I was excited to use the gift card, but now I'm not sure if I want to support a company that operates in this way.

Amazon is a company that knows how to run a business and take care of their customers. However, I am completely confused as to why they own Audible, which seems to be going downhill. Every time I call customer service, the connection is so bad that I can barely hear or understand the agent. The last two times I called, I was hung up on. It's like calling a government agency where the employees couldn't care less. The automated message before connecting to a live person even asks customers not to abuse the employees, which shows how frustrated the callers are.

My issue with Audible is that 7 out of 10 times I try to use a credit to buy a book, an error message pops up saying the book is not available in my country. Ha! My country is the US, specifically southern California. They fixed the problem once, but it's back to that again. So, the credits just pile up, and once you get to 10 credits, if you don't use them, they start taking them away. It's like, come on people, life is hard enough. If they fixed the bugs in their system, maybe they wouldn't have to ask their customers not to abuse their employees. I mean, there's no excuse for verbally abusing anyone, but there's also no excuse for running a shoddy operation where customers feel like they're constantly getting screwed.

Now, I'm just trying to buy ten books with my ten credits so I can "gift" them to a family member and then resign. Thank you to the person who advised me to make sure to get an email confirmation once I close my account. I don't feel like Amazon cares about this company, and it has farmed it out to overseas folks who don't have the support or equipment to do a good job, and has burned out the best of their employees. It's a shame because Audible has so much potential, but it seems like they're not interested in fixing their problems.

I gotta say, I'm pretty upset with Audible right now. Let me tell you what happened. So, I noticed a charge on my bank statement for $286 from Audible, which I never signed up for. I contacted them and they said I had a membership and that they had refunded me $197, but I never received that money. They said I needed to provide an official letter from my bank in Brazil proving I didn't get the refund. But get this, I'm not even in Brazil! I'm in England! And my bank won't give out that kind of information over the phone. It's like they're trying to make it impossible for me to get my money back.

I'm attaching some of the conversations I had with them, but basically, they won't explain how they got my card details or why they leaked my private information to Audible without my consent. And Amazon, who owns Audible, isn't being very helpful either. I'm worried that other people might be affected by this too. Who knows how many other fraudulent transactions are happening out there?

I just want this to be taken seriously and for them to figure out what's going on. It's not fair that they can just take my money like that. So, if you're thinking about using Audible, just be careful and keep an eye on your bank statements.

I've been a member of Audible for a long time now. Just last month, I had to call in to get a credit for some books that I didn't like. The customer service experience was great, and it only took five minutes to process my request. However, last week, I had a terrible experience with a customer service representative. I purchased some additional books that I wasn't happy with, so I decided to call in again. The representative I spoke to was the customer service representative from hell. He claimed that my email address was incorrect, even though I knew it was correct. The conversation lasted for over 25 minutes, and he kept talking over me and giving me the runaround. I tried my best not to curse him out, but it was difficult. In the end, I had to hang up on him because he was getting mad at me for telling him he wasn't doing his job properly.

He claimed that I didn't give him the information he needed to help me, but I knew that wasn't true. He even whispered the name of a street, trying to give me a hint, but I called him out on it. I gave him a couple of addresses, but he kept saying they were incorrect. I tried to check my profile to see what address was on file, and the address that I had my payment under was the correct one. But he still accepted my backup address as the correct email address. He needs to be coached and reprimanded for giving such poor customer service. If there was another service comparable to Audible, I would cancel my subscription.

The next person I called verified that the information I initially gave the first customer service representative was correct. He spent time making sure that he took care of my complaint, and he even gave me three credits for my trouble. However, I still wanted to make sure that the first representative was reprimanded. I asked to speak to a customer service representative each time, but I wasn't able to. Audible needs to do better in terms of customer service.

The Audible service is pretty decent, but it's definitely on the pricey side. In fact, it might even be more expensive than borrowing digital books. I was thinking about trying out the 30 day trial, but when I saw that I had to put in my credit card info, I decided to pass. Instead, I decided to check out the free channels that come with my Amazon Prime membership, which supposedly cost $60 a year.

The channels are pretty interesting, but it's not very easy to listen to them on Audible. For one thing, you can't listen to Audible on a Mac. They have some complicated steps on how to stream your books through iTunes, but it doesn't seem to be available for channels. Secondly, the website doesn't offer much except for links to download the app on various devices and platforms. Browsing on the website feels weird and awkward because you can't stream anything from there anyway. Thirdly, there is no web-based streaming available, which is strange because Spotify and Amazon Music both have it. Audible, for some reason, does not.

So, you have to download an app onto your mobile device just to listen to stuff. If you're on your desktop or laptop most of the time and don't have your eyes glued to your phone all day, it's impossible to streamline your workflow because you have to use two devices. On top of that, apps nowadays are so untrustworthy; they're always asking for access to everything and probably even secretly phishing your information.

Overall, the service itself is a fantastic idea, and the user interface on the app is alright. However, you are so limited in terms of functionality and simple desktop availability. Without Amazon Prime for the free channels, the cost for simply listening to books is quite high and frankly, not worth my time or money. If you don't mind the price or using only an app on your phone or tablet, Audible is for you. Just be sure to watch out for the automated charge after 30 days. Although I'm aware of it, many people aren't.

I have been being charged with out my knowledge $14.95 for audible for the last 7 months that I never subscribed to or authorized . I never signed up for their membership, and I want a refund for those charges that I never authorized. I was not aware untill I received an email today 06/08/2023

Informing me that I have 7 audible credits. It gave me an option to see more details when I clicked that option it sent me to an Amazon login page I don't know my Amazon password and therefore I cannot log into find out what any of these things are about .

I did check my bank statements to find that I have been billed for the last 6 months for a subscription I never signed up for. These charges have been charged on the same day or the following day as my Amazon prime membership.

I have been an audible member for many years, I have signed up to their credit purchasing their audible books. As of recent I could not access my account as it asked for a verification code which was sent to an old number that I have no access to anymore. I have been on phone calls after phone calls to redeem my library of books back, costing me money as I am in Asia.. But no one seem to know what to do with me, I get transferred to different departments or simply get disconnected. I simply cannot get into my account, no reply to emails, no one calling back as promised. I hope for a positive outcome

I was charged on a credit card for 10 months of Audible for services I didn't know I had or was being charged. The customer service agent gave me a credit of 6 months, but I still have paid for 4 months of something I didn't order or receive service or product. This is fraud 101. It makes me sick they were billing me without my permission and I am being forced to pay the difference of $64.72 wihthout services rendered. This is a gross misconduct of Audible and legally they should be held accountable on a global scale.