Black Arrow Express
Reviews and Complaints

My order from Shopee(PH196306084726W) last October 27, 2019 (10/27/19) shows that it's on delivery by Recilla Romy Gelladula. I did not receive any text or call yesterday and today and no one went to our house to deliver my item. Now the status shows consignee not available. That is not a valid reason because I was waiting for my parcel and nothing called me. Please deliver my items as soon as possible.

My order from Shopee (PH195385763983S and PH196808822577I) today (11/06/19) shows that it's on delivery by Loloy Christopher Somera. I did not receive any text or call yesterday and no one went to our house to deliver my item. Now the status shows consignee
not available. That is not a valid reason because I was waiting for my parcel and nothing called me. Please deliver my items as soon as possible.

My order from Shopee (191024004138EDQ) yesterday (11/05/19) shows that it's on delivery by Gaviola Joseph Agosto. I did not receive any text or call yesterday and no one went to our house to deliver my item. Now the status shows consignee unknown. That is not a valid reason because the same person already delivered other items which I personally received. Please take action on this. Thanks.

October 5, I ordered made-to-order dollshoes for me and my daughter. October 28, the item was successfully picked up by the courier. October 31 at 7am, status said it was on delivery by salem christian jay (paranaque), so that day I was expecting my parcel, but when I checked the status again by 12 in the afternoon, status stated consignee not availabe like what the h!, I did not receive any message or call and I was here waiting for my parcel. Then, awhile ago I checked the status of my parcel again and at 7am it was on delivery by salem again, but at 12afternoon the status changed to consignee not available again for the second time! Hey! I am always here! No one texted or called me.

ayon sa logistic tracking ko on deliver napo ang parcel ko kahapon. may nagtxt ndin po na idedeliver na nga daw po ang parcel ko pero inabot na ng gabi wla padin pong parcel na dumating. triny kong kontakin yung number na nagtxt sa akin pero pinapatay nya lang ang tawag. tinignan ko din ang tracker ko at ang nakalagay na eh consignee unknown. maghapon akong nag intay tpos ako na nga ang comontact pero bastos ang rider, pinapatayan lang ako ng tawag.

Hi! Pwede po bang pakicheck yung package na dapat kahapon ko pa nareceive. Nung thursday po talaga ang delivery pero wala po ako noon sa bahay at walang makakareceive sa amin. Tinanong namin kung ayos lang na sa monday na lang. Ang sabi naman po okay lang. Kaya lang.tuesday na ngayon pero wala pa din. Please check po. Thank you. Eto po tracking number non PH192490815919P

Oct. 28 2019
Di po dumating yung parcel ko. Dalawang beses ng attempt na ideliver but until now di pa rin nadating. Iyak na ng iyak kapatid ko kasi bag nya yun eh. Anu ba nmn yan, di man lang tumawag yung delivery boy kung di nya alam bahay namin. Hindi yung papag antayin kami ng matagal. Pwede po ba paki contact yung company, nakakainis bakit ganun ba ginagawa nila. 4 days nakatambay sa lungga nila yung parcel. Tas 4 days pa bago ideliver. Anu ba nmn yang black arrow na yan. Magbabayad nmn kami pero perwisyo na tlga.

I was expecting my parcel yesterday because I am not able to get my item last Oct 28 for no one is in the house and no one wants to help me with my parcel. Yesterday, I've waited for my parcel to come but the consignee didn't come. Please take actions for this matter thank you. I am so disappointed to your services We were expecting the product to come by that day but what happened? so disappointing.

You texted me 10am in the morning today, October 26, 2019 that you're going to deliver a watch I ordered from shopee. So I didn't go to my appointment today to wait for my parcel, ref: PH198513911899G, to be delivered by Mr. Praile Glenn Michael Cajiben. I waited all day yet I did not receive my parcel, then you'll put "consignee not available" on the update on shopee? I was at home waiting, all day, but it never arrived! Please improve your service, It's disappointing. First time happened to me.

Hi. My status was delivered but I didnt receive any items. I have 2 items. One was a mini vape the other one was tempered glass 9d. I have already paid for the vape while the 9d tempered is cod. My statud was on the is deliverd but I didnt receive. On the tempered is consignee not avail. This is the 1st time ever happened to me. I was waiting the whole day about my orders to be delivered. Its says its on delivery with dimacutac dante marcalinas. Need help please. But I didnt receive any of my items.

Irereklamo ko po si de guzman jeremiah salazar tracking #ph1923022267956 hindi dumating ung order ko. Lumabas sa shopee notif ko na order recieved pero october 19 2019 idedeliver nag antay ako ng sobrang tagal hanggang sa maubos yung araw ng refund ng walang dumarating at lumabas na ung notif na to rate ayusin niyo nman yung pagdedeliver niyo. Hirap na hirap kame makipag unahan para lng makakuha ng mura tas hindi niyo idedeliver samen.

I received twice the message that my parcel is in delivery. I've waited for the call of the delivery man, twice, but I haven't received one. When I checked my parcel status, it stated that the delivery is failed due to the unavailability of the consigned. Now, I checked the status then it stated that it reached the maximum delivery. Am so disappointed!
Please take action on my concern. Thank you.

I wait for a 2 week for my product to arrived but there is no delivery man came then I checked the status of my parcel and it stated there that delivery fail due to consignee is not available what the heck. I don't even went out or went to the market because I was waiting for my delivery ! I want to asked what is the best thing to do in this kind of situation? I always order online but this is the first time it's happened to me. It makes me feel sad and a bit angry. Actually, I have another delivery coming and also it's almost one week yet there still no delivery coming . 😭😭

Tracking no. PH192516434385O

I have been waiting for my order. No delivery man came, yet in the status, it said the maximun number of attempts to deliver has been reached. The status now is RTS: On Return. I am not sure what it means but I am afraid it may mean that it is being returned to the seller. Please help.

I've had missed calls from unknown numbers recently. They may be from the delivery men... I am not sure. If it was them, I wish they had also texted me when their call was not answered. I don't know if they were not able to locate the address or if they thought nobody was there to receive the package. I would have known had they texted me at least.

Hopefully I'll still be able to get my orders. Kindly help me sort this out. Thank you for your understanding.

The item I ordered arrive 10/12/2019 hanggang ngaun wla pa. They kept saying na the item will be delivered since 10/14/2019 and hanggang wla. Anong klaseng delivery service na yan? Shopee should change shipping carrier. Basura ang services ng Black Arrow. They said consignee out eh wala namang delivery. Katamaran ng ngdedeliver. Dapat sa mga yan palitan.

I haven't received my order yet. Yet at my ‘to receive' section from Shopee that im going to receive the product this day. The driver texted me that they're on their way, prepare your payment and i waited and waited until it didn't came. BAE should warn their employees to message first the buyer, text the buyers that where exactly the house, etc. I've experienced this many times including food deliveries. So please, try to contact first the buyers, ask us u know.

September 28 i place my order and it takes 15 days waiting to recieve my order until now di ko pa din na recieve... The courier texted me yesterday that he is going to deliver the said parcel but the rider is not around. I waited it all day but wala talagang courier na dumating... I check my order update and its said consignee not available. How could he say that i am not available though whole day im at my house waiting the courier to deliver my parcel. I called him many times but the courier keep on rejecting my call! Ang bastos! Know your limits courier its your job to deliver the said order though it not so expensive but i waited it too long... The couriers name here in cdo is Dalaygon Revel Jaramillo.

I placed the order Sept 30 pa lang and i have been patient waiting for the order until oct 10 a rider from black arrow called napakarude at walang galang na nag aask ng address ko where it was not his 1st time to deliver. Tapos pagdating apartment he forced me to go down dahil baka mawala daw yung ibang dala nya. So i left my baby crying para lang babain sya tapos sasabihan pa ko na ang bagal ko daw. I told him I have a baby crying sana umakyat na lang sya. To my horror he said hindi ko naman daw babayaran yung mga gamit nya pag nawala kaya magtiis daw ako. Napakabastos at walang galang! I have been ordering thru shopee for a very long time and he was the only rider na napakawalang modo! In a customer service industry like this, hindi dapat pinapatagal ang mga ganyan kabastos na mga tao.

last time, my parcel was not delivered due to negligence that it was lost, based on the communications i have made with BAE. this kind of a bad experience strated to happen when the BAE courier assigned in our area has changed. Maybe the previous delivery man has already resigned. The new delivery boy appears to be sluggish always, not prepared to deliver until it is 2pm onwards of the day.

I've been waiting for my order thru shoppee
From overseas and everything was good until it said na my address was incomplete and I wasn't contacted that my parcel will arrive today. How come? I used the same complete details as I did before and they found my house.in fairness to their customer service they responded to my complaint and said that my parcel would be delivered the next day and they would prioritise my parcel. They did text me that it will arrive but unfortunately, I waited the whole day for nothing. I was waiting for a status update both in their website, facebook and in shoppee para makaabot sana complaint ko ng office hours nila. But it was past 7pm na ng may update na and the status said "consignee unknown". I gave them my active phone number and told them where the rider can ask for directions and told them whose name to find but nothing. Nada. I contacted them again para mahabol sana dahil sabi ng seller they wouldn't return it to them kasi overseas siya. But they didn't respond until the next day and it was too late. It was in "transit" na daw. I am very dissapointed and dissatisfied sa service.