BorrowLenses’s earns a 1.0-star rating from 0 reviews and 1 complaints, showing that the majority of photography and videography enthusiasts are dissatisfied with rental gear.
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I bought a used camera from BorrowLenses on May 3, 2022, at 9:58 AM (Order ********) for a total of $1,317.77
I bought a used camera from BorrowLenses on May 3, 2022, at 9:58 AM (Order ***) for a total of $1,317.77. When the camera arrived, it was in worse condition than I expected. I immediately asked about returning it, and they said I could as long as I sent it back and kept the post office receipt as proof. I returned the camera, and the tracking confirmed that it was delivered to their warehouse the following Tuesday. I have been calling the company to ask about my refund for almost two months, but I keep getting put on hold indefinitely. It feels like they are purposely avoiding my calls. Once, I accidentally got connected to a recovery unit person who hung up on me when I asked to speak to someone from the customer service team. I have also sent multiple emails to their customer service team, but I haven't received any replies. It's funny that they responded immediately when I first asked about returning the camera. At this point, I would even be okay if they didn't want to accept the return and gave the camera back to me (although I would prefer a full refund and to never work with this company again). I would appreciate your help in getting my refund. I have attached my original order information and the receipt from the post office for the return shipment.
Is BorrowLenses Legit?
BorrowLenses earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Borrowlenses.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
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Borrowlenses.com you are considering visiting, which is associated with BorrowLenses, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for BorrowLenses have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
BorrowLenses website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
About BorrowLenses
Overview of BorrowLenses complaint handling
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BorrowLenses Contacts
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BorrowLenses phone numbers+1 (901) 754-9100+1 (901) 754-9100Click up if you have successfully reached BorrowLenses by calling +1 (901) 754-9100 phone number 0 0 users reported that they have successfully reached BorrowLenses by calling +1 (901) 754-9100 phone number Click down if you have unsuccessfully reached BorrowLenses by calling +1 (901) 754-9100 phone number 0 0 users reported that they have UNsuccessfully reached BorrowLenses by calling +1 (901) 754-9100 phone number
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 16, 2025
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