ESPChat’s earns a 2.8-star rating from 41 reviews, showing that the majority of clients are somewhat satisfied with psychic readings.
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Refund request
Refund request is going on Week 3 now. Delays due to my bank not accepting the credit back from Espchat, had no merit after I contacted my bank. Every reply would assure me "We have issued your refund of $_ today. Please wait 3-5 business days". I call Customer service today, office was closed 30 min earlier than what they stated. No option to leave a message for Diana.
Desired outcome: Immediate refund for amount requested.If No or don't want to or can't, then say so instead of dog boning statements like 3-5 Business days to post.
Sudden Termination of Free Group Chat Room for Members
I would like to place a formal complain on ESPChat website suddenly terminated the free Group Chat Room which was offered to all subscribed members with $34.99 charge very recently without any notification of change in terms and conditions and the member account offer statement on their website.
As I have been enjoying the free Group Chat Room very much, and that’s the only reason to stay as a member by paying the membership fee for me, it was very upsetting and disappointing decision that I was informed by replying to my inquiry through their customer service.
On the other hands, I have placed several complains on the unfair and rude treatment taken by some of their psychic in the Group Chat Room, since then, instead of the improvement, I kept feeling like I was marked as uninvited customer or sort and some psychics are purposely avoiding me when my user name is appeared in the Chat Room. Now, my account was eliminated with Group Chat Room offered to all members for free.
If that offer is still appealing on the website publicly, I would take it as discriminative action of the website against me and/or fault representation of advertisement with inexistent membership advantage offer.
I would place a poor review with the explanation of what happened to me with this website.
Respectfully yours,
Loyal Customer
Desired outcome: Place Free Group Chat Room back on the website.
Dear Rika,
ESPChat is changing direction... After May 22nd, we closed our Public Chat rooms to focus exclusively on Private Consultations. By working with Private Consultations only, your favorite psychics will be more available to you than ever and will also be able to devote 100% of their time and concentration on you, giving you even more detailed and specialized consultations. So, you'll still be able to connect with your favorite psychics one on one in Private Chat. Just make an appointment or simply log on to the site, as usual.
We see that you had renewed your membership on February 19, 2022, please let us know if you are still having difficulty with connecting to the Private Chat rooms because you should be able to still log in as usual. We can cancel and refund your previous Annual Membership that you had renewed for $24.00 in February, and you can sign up for the FREE sign up with Private Chat.
We monitor our rooms closely and our number one priority is that you have the best psychic experience possible.
We at ESPChat feel truly blessed to be able to continue working with you, and to offer you the same personalized and well-thought-out consultations that you have come to expect and that we know you deserve.
If you need further assistance regarding canceling your Annual Membership you can call, Customer Care at [protected] they are available Monday thru Friday from 8:00 am to 5:30 pm ET or email Customercare@espchat.com.
ESPChat.com
Dear Rika,
ESPChat is changing direction... After May 22nd, we closed our Public Chat rooms to focus exclusively on Private Consultations. By working with Private Consultations only, your favorite psychics will be more available to you than ever and will also be able to devote 100% of their time and concentration on you, giving you even more detailed and specialized consultations. So, you'll still be able to connect with your favorite psychics one on one in Private Chat. Just make an appointment or simply log on to the site, as usual.
We see that you had renewed your membership on February 19, 2022, please let us know if you are still having difficulty with connecting to the Private Chat rooms because you should be able to still log in as usual. We can cancel and refund your previous Annual Membership that you had renewed for $24.00 in February, and you can sign up for the FREE sign up with Private Chat.
We monitor our rooms closely and our number one priority is that you have the best psychic experience possible.
We at ESPChat feel truly blessed to be able to continue working with you, and to offer you the same personalized and well-thought-out consultations that you have come to expect and that we know you deserve.
If you need further assistance regarding canceling your Annual Membership you can call, Customer Care at [protected] they are available Monday thru Friday from 8:00 am to 5:30 pm ET or email Customercare@espchat.com.
ESPChat.com
I want to Cancel
There is no way to cancel this service. I have never used it and I know it will renew. I need to find a way to cancel. Thank you.
Desired outcome: Cancel and do not renew
Is ESPChat Legit?
ESPChat earns a trustworthiness rating of 98%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for ESPChat. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Espchat.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Espchat.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- Espchat.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The espchat.com may offer a niche product or service that is only of interest to a smaller audience.
- We conducted a search on social media and found several negative reviews related to ESPChat. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Inner Circle Membership
Over a year ago I joined the Inner Circle for $39.99 per month. It has been taken out of my bank account every month. It is suppose to offer so many minutes a month of individual consultations with a physic. But I've never been able to receive this! When I try to set up a consultation it wants to charge me $2.99 per minute. I've called customer service once before about this but nothing has changed as of yet. My next step will be to cancel my membership entirely. I do feel I should be issued some type of refund or credit for all the time I've paid for services I've never been able to access.
Desired outcome: Refund or credit, account updated
We show that you that the customer has two accounts with ESPchat: The first account we show that registered with email address gmagomez59@gmail.com on January 26, 2020 and registered for the Inner Circle on May 5, 2020. The annual membership on this account expired as of January 26, 2021, however, your Inner Circle is still active on this account.
We show that there is a second account that was registered with email address djnana59@msn.com on January 5, 2021.
We have cancelled your Inner Circle with the expired annual membership and refunded for $39.99, this is two months of charges for the Inner Circle. Please allow 3 to 5 business days for your refund to post.
When using the Inner Circle, this customer is given 10 free minutes to consult with any psychic at no additional charges, as well as receiving your monthly Book of Secrets that is mailed to you.
When trying to use your free minutes, you do agree to a per-minute charge, but this would only happen if you would exceed the allotted minutes.
If you have any questions or concerns regarding your account feel free to call into our Customer Care, you can ask to speak with either Sherri or Barbara, we’d be more than happy to help you with any additional questions or concerns.
We can be reached at [protected] Monday through Friday from 8:30 a.m. to 6:00 p.m. EST.
Sincerely,
ESPchat.com Customer Care
espchat
I have tried to cancel my subscription to esp chat, they have taken 39.95 off my credit card. No one will answer me and when I did get an answer the email they sent me was unreachable. I would like something done about this matter. To get my money back and to cancel my subscription. Anne . Maybe a phone number that's legit where I can unsubscribe and cancel the site and get my money back!
Dear Anne,
We would be happy to assist you with your cancellation of your membership. Please call Customer Care at [protected] they are available Monday thru Friday from 8:00 am to 5:30 pm et. You are also welcome to send an email to support@espchat.com.
We look forward to assisting you with this matter.
Sincerely,
ESPChat Customer Care
I am complaining about the psychics
Hello i am just emailing you all to inform you all how your phychics are so rude they was talking to one customer for a short lil minute and then they cut me off and went to another customer as well im not sure if everybody was wondering just like i was of what was going on with their conversations they are very very very short. And i am going to need my refund back please and thank you.
We are so sorry to hear about your recent experience. Thank you for taking the time to bring this situation to our attention. We monitor our rooms closely and our number one priority is that you have the best psychic experience possible. Please provide your email address and we will be more than happy to process a refund per your request. You are also welcome to contact Customer Care at [protected] they are available Monday thru Friday from 8:00 am to 5:30 pm ET.
We at ESPchat.com value you as our customer. Please accept our sincerest apologies.
Sincerely,
ESPchat Customer Care
liars & thieves!
I somehow got on their email list. The emails were "letters" from psychics on the site's employ. They all sounded so urgent, having visions about me (HA!), to the point of keeping them up at night (HAAAAA!) and needing to relay crucial messages, that I am so close to a breakthrough, etc. I fell into a low point in one particular week and was vulnerable enough to wonder if I've been scoffing at help all along.
This was a while back, so I don't remember the price, and odds are the price has only gone up since. I do remember that it was a lot for a "basic" membership. The "basic" membership was crummy: everyone herds themselves into a group chat and the members fight and elbow for the attention of a frazzled psychic with whom you are allotted 3-4 minutes before they have to move on to the next. If that isn't bad enough, there was a lot of overlap between those who feel unsatisfied so their turn isn't yet over, and those who were next on the queue. The psychics were active for about a half an hour, so that could fit in maybe 7 if it goes as scheduled. But there were DOZENS in the chat. So trying to get a reading of any sort was like trying to catch a train ride in India, you'll be lucky to have an eave to hang off of if you're not squeezed off first. 4 times out of 6, the queue was so long, I never even got a chance!
What made it worse still was that I happened to catch that very psychic whom I have been receiving emails from. And wouldn't you know, speaking with her in real life it turns out, she didn't know me from Adam! So all those messages about "visions" and "revelations" and keeping her up at night, urgent messages of destiny pertaining to only me, were all a lie! Figures.
The "basic" membership offered you an upsell of a private psychic reading for, if I remember, was upwards of 100$. In ADDITION TO the basic membership fee?!? So I have to pay a fee just to be sold into paying another fee, does that sound good to you? Why couldn't I just have gone straight to the private reading without the membership?!?
Judging by the group "chat", the psychics have an egg timer and they're watched very closely by the site minders about abiding by the time limit per member. Between the feeling of being watched, the time constraints and the crush of inquirers all begging like needy children, no wonder they look so frazzled!
So, I cancelled my membership. And I took that opportunity to not only relay the frustration of the overall crappy experience, but to call them out on their lying to me while posing as one of their own employees who, up until the chat, never knew I had ever existed. I am glad they honored the cancellation. I got a disappointing (but expected) lukewarm response from them of "Sorry to hear that you're leaving, you're welcome to come back if you change your mind!" and they honored my request to cancel. I hear others have not been so lucky!
Please, whatever you do, DO NOT pay for these kinds of things (like auto charge "memberships") with a DEBIT CARD! You're pretty much giving them a key to your home and trusting them to only use it when you want them to, who does that with strangers?!? If your credit sucks, try a secured credit card or a pre-loaded card like bluebird. If they try to steal an extra hundred and you only loaded the original purchase amount, they'll come up short and your money will remain "safe".
Many people simply continue to post on this board without getting in touch with customer service. This leads us to believe that they are not interested in having their problem taken care of. Perhaps they don't really have a problem at all, and simply want to exhibit their vindictive and mean personality.
Posting on these boards will not help you get a refund. We would be happy to help you with your claim as soon as we have the adequate information.
In this post it was mentioned that this person did request a REFUND and the CANCELATION and REFUND was process per the customer’s request.
Here is the person response below regarding the cancelation:
“So, I cancelled my membership. I got a disappointing (but expected) lukewarm response from them of "Sorry to hear that you're leaving, you're welcome to come back if you change your mind!" and they honored my request to cancel.”
We can be reached via email at support@espchat.com.
If you wish to contact us via telephone in the U.S. please call [protected]
Many thanks and we look forward to hearing from you.
Inner circle privileges
Was told for a one time 24.00 would receive inner circke priveleges for ine year. The second month they took $39.00 out of my account. Have not agreed to this rip off. Recvd one very thin booklet with August horoscope. Have nevet heard from again. Cannot afford them stealing my money
I want it stopped now
Overcharged my card
I signed up for their one year subscription. Then I did a private chat and they charged my card for more than the invoice amount twice. On the first invoice they said it would be $87.78 they charged my card for $47.88 three times and then did a credit for $47.88. Which is still more than the invoice said. On my second invoice they said the charge would be $44.85 and they charged my card for 47.84 twice and did a credit for $47.84. AGAIN more than the invoice amount. Also the consultants link stopped working in the middle of my session so I was charged for time that I didn't get. I have emailed them with no response. I would like a credit for these charges as they are not the same as the invoices. I would also like my subscription canceled and refunded for that as well.
Dear mnylen,
We just want to confirm that your membership was canceled and a refund was issued to your credit card. Our customer service sent an email to you on 4/7/15 explaining the private chat charges and confirming that you were billed correctly. If you have any further questions, please contact customer service: [protected].
Sincerely,
ESPChat.com Customer Care
My bank card was charged
My bank card which is a debit card was charged and i never mad any purchases I would like a refund it put my account in the negative owing them money please call me asap the best time would be at 5p eastern time my number is [protected] ty kelly
The complaint has been investigated and resolved to the customer’s satisfaction.
I have also called this company fkr a refund amd no response please help
Dear Kelly,
Per your phone conversation with our customer service representative on November 25, 2014, your membership to ESPChat.com has been canceled and a refund of $39.99 was issued to your credit card. If you have any other questions or concerns, please do not hesitate to contact us: [protected] Monday-Friday 8:00AM until 4:30PM EST, or by email at customercare@espchat.com.
Sincerely,
ESPChat Customer Care
Scam
Yesterday, i signed up with espchat, and made an appointment with golden girl for the 17th, nov. 2014 @11am. , and was charged $24. 95 for a year's subscription with golden girl. Today, i cannot login or access their website, nor able to contact golden girl. I have not heard from anyone from espchat. I have emailed them, called them, left message with them, and no reply at all. I have even tried to contact them from facebook in which they have an account. I feel i have been royally scammed by these people. I have asked for a refund, and a cancellation of my account, but again, no reply. Please do not join espchat. Golden girl is a scam!
Sincerely, dianna sprenkle
(Dianna55 in espchat website)
Yes, I too, feel I've been scammed. I just joined yesterday for an appointment with Golden Girl today at 11 am, but now, I cannot even logon to their website. It's already past the appointment time, and I have not heard from anyone from espchat. I have emailed them, I have phoned them, and left messages, and still, nothing. They have already taken my money, and I have asked for a cancellation and a refund, and still, again, nothing. We are being scammed big time from this espchat website. Please do not join!
Sincerely, Dianna Sprenkle (dianna55 for espchat)
Yes, I feel I have just been scammed too. I joined yesterday, and I cannot access their website by logging in, nor have I been able to contact Golden Girl for my appointment today. I have emailed them, phoned them, left them messages, and still no reply. They have already taken money out of my credit card.
People, this is a big time scam. Do Not join this website. They are fakes.
Sincerely, Dianna Sprenkle
I continue to try joining. I did so yesterday and today a d still cannot log in. Its been weeks of trying top no avail.
I am so angry that I was taken advantage of. My fault, but that doesn't mean I shouldn't get my money back. The website has no information and the phone number [protected] goes to a fax machine. Can't talk to anybody. I want my 24 dollars back now!
I got a reading and they charged my credit card $24. 00 and i have never heard anything from anyone. They should not scam people the way they do.
when will I get my refund back? how long does it take?
i have been notified by email that my credit card has been accepted but ms. gwendolyn has not replied to me & my credit card was charged twice & i still cannot make contact please assist time sencitive wesley
i am a member now for 2 weeks and no one will talk to me
ive had appts with Gwendolyn twice and both times got blown off. the are faker than fake.. my bank gave me a refund and I closed my account
fake fake fake. ive had 2 appts with Gwendolyn... both times I received nothing. My money was charged to my card. I canceled my card and my bank gave me a credit. screw these fake ###
I have received numerous emails from Iris. She sounds so caring about me, gives me dates I need to contact her by because big things are going to happen. What bothers me is how can anyone guarantee my life is going to improve when they know nothing about me..sometimes she's close and I almost sign up until it comes to putting in my card #. Then the next couple of times she's so off the mark I'm glad I didn't..thank goodness I checked here because she does come across as almost a friend who I'd like to talk to, but reading this page reminds me I have friends who talk to me for free. Thanks but no thanks Iris, Dialeigh
I joined e-chat after getting on line advertisements from Gwendolyn, and just like every other complaint the service were not anything like I was expecting. I cannot say but the person doing the reading were rude to say the least.
I only got one reading I guess that's because when they got to me they skipped over me. My money is just as green as theirs and I want my money back.I will never trust anyone doing this kind of advertising again. I have
seen a lots of crap on this internet but never seen as much of it as I seen on e-chat, Let me tell anyone who read
this e-mail if it sound to good to be true, it usually is.I would rather trust in my own abilities than trust anyone or
anything on this web-site. Please don't spend your money.
i want a refund
I had ordered this crap like 3 -6 months ago i have never used it at all i started asking for a refund the day i ordered and have not gotten a response at all in three months. What is that all about. I woukd really like my money back (24 dollars) back to my card would be nice i mean i have two small children and really need the money for food
The complaint has been investigated and resolved to the customer’s satisfaction.
I don't like it I don't use it I want a refund what happened to 30 days no question asked
I am another one who has never heard from them. What should we do?
cancelation a.s.a.p. now!!!
I was not happy with being charged 49.90 3 times on my debit card for a 20 minute conversation with golden girl on Tuesday which I was not happy at all with her information she had to tell me I want my full refund of 149.90 back I want it now I have sent 2 e-mails I tried calling your customer service number which was not your customer service number it wa...
Read full review of ESPChat and 4 commentswanted to cancel membership but cannot contact them
wanted to cancel membership after one free month but am unable to contact them and they already deducted $39.99 on my credit card. I do not want to be charged for another month but cannot contact them. Please help me.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Wanda,
You can contact our customer service office at: [protected] for assistance. We are open Monday-Friday from 8:00 AM until 4:30 PM EST. In looking at your account it shows that your membership has already been canceled. If you need further assistance, please do not hesitate to contact us.
Sincerely,
ESPChat.com Customer Care
I have been calling and emailing no response I ordered 5/25/18 and it is under Taunya Hess leilandaden@gmail.com I want my money back no one answers the phone
fraudulent charges unauthorized
fraudulent charges I was foolish enough to believe the over 60 emails which assured me over and over that the charge for a year was $24. I paid my $24 on 2/10/2013 and visited the site maybe 3 times finding it not impressive. In March my money situation was pretty tight, when suddenly on 3/11/2013 a charge from ESPChat.com for $39.99 came through my bank...
Read full review of ESPChat and 12 commentsFRAUD
They are frauds and charge peoples credit cards for services they do not supply someone needs to put a stop to them they are making millions off good people charging their cards and then cancel their memberships. Please help put them away!
Dear paintherlovely,
ESPChat.com is a legitimate company. If any of what you are stating were true, we would not be in business. We offer customers access to live professional psychics on our website every day from 9:00 AM to Midnight EST. We have many satisfied clients who log in daily to use our services. You can read actual testimonials from real customers by visiting our blog: http://espchat.wordpress.com/. We stand by our money-back guarantee 100%. If a refund is what you are looking for, simply contact our customer service office at: [protected].
Sincerely,
ESPChat.com Customer Care
NO Response
they took my 24 dollars and I got a couple of e-mails, when I sent a response to the website I got nothing except a message urging me to spend 39.95 for the Inner Circle, seems like a scam to me, I could use that 24 Bucks, wish You could shut them down, and get the Money back.
Hank Shaw
Dear Hank,
Unfortunately, we could not locate an account for you with the information you have provided. It is important that you contact our customer service office so that we can assist you. Please call: [protected]. We are open Monday-Friday from 8:00 AM to 4:30 PM EST.
The $24 membership gives you unlimited access to the Group Psychic Chat for a full year. To access this service simply go to: www.ESPChat.com and log in with your user name and password. You are not obligated to join our Inner Circle membership. This is an optional upgrade that we offer to all of our clients.
We hope to hear from you.
Sincerely,
ESPChat.com Customer Care
nothing is working
I still can't log into my account. I can't get a hold of anyone on the phone. And I want my money back now. Nothing is working here.
i have no opinion for i cannot use service. i keep trying user name and email and password sent to me and it will not let me access! i have not ever been allowed to log on site and it will not even allow me to request new pin. please refund my money today
i have no opinion yet for i cant use the service. i keep entering the user name and email and password and it will not let me access! i dont know if i want this or not...i better not get charged when there is proof i have not logged on site. it will not even allow me to request new password.please refund my money today
Dear julierenew,
We just want to confirm that your membership to ESPChat.com was canceled and you were issued a full refund on January 3, 2012 following a request that you sent to: support@espchat.com. To log in to ESPChat.com you must click the “Login” button in the upper right corner, then type in your user name and password. It is important to log in from a computer and not from a mobile device. If you have forgotten your log in information there is a “forgot password” button on the sign in page. You can also contact the customer service office for assistance: [protected]. If you have any questions or concerns, please do not hesitate to contact us.
Sincerely,
ESPChat.com Customer Care
CHARGED MY CARD, AND NEVER HEARD FROM AGAIN !
ESPCHAT.com charged my account of 30.00 dollars on November 12, 2012. I was suppose to receive something in the mail, and i haven't heard from them since, this company or these people are scamming others, and making us feel stupid, something needs to be done with them. This is from my bank statement, ESPCHAT.COM POS 975-178-602CT US 026591
Dear Arzola,
ESPChat.com is an online chat service. For $24.00 you can chat with a live psychic via our Group Psychic Chat rooms every day from 9:00 AM until Midnight EST. To log in to your account, please go to: www.ESPChat.com and click on the “Log In” button in the upper right corner. You will have to type in the user name and password that you created during registration. If you need assistance, please feel free to call our customer service office at: [protected].
After locating your account, we see that you also accepted a one-month free trial for ESPChat.com’s “Inner Circle” membership. This means that your credit card was only charged $24.00. With your free trial, you will receive 10 free minutes of Private Consultation with the psychic of your choice. You must log in to ESPChat.com and click on “Private Consultation” in order to redeem your 10 free minutes.
In addition to that, you will receive a free angel charm and a personalized astrological report in the mail. We have checked on the status of your shipment and see that it was shipped out on November 30, 2012. A tracking number through the United States Postal service has been sent to your email address for you to track your package. If you have any questions or concerns, please do not hesitate to contact us: [protected].
Sincerely,
ESPChat.com Customer Care
Scammed for 24.00 on Credit Card
I was told to pay $24.00 for access for a year. I haven't been able to do anything on the web site since I've been charged except being asked for more money to do a one on one. I was also told at the beginning before I paid that if I wasn't satisfied, I could be refunded my money. I haven't had no response from them through e-mail and can't get in touch any other way. They just takes your money with nothing in return.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear fatham,
Unfortunately, we are unable to locate an account for you with the information that you have provided.
If you need assistance with your account, please contact our customer service office at: [protected]. We would be happy to help you. We stand by our money-back guarantee 100%, so if you would like a refund please contact us.
The $24.00 membership gives you unlimited access to the Group Psychic Chat on ESPChat.com for one full year. You can visit www.ESPChat.com for unlimited Group consultations every day between 9:00 AM to Midnight EST.
Sincerely,
ESPChat.com Customer Care
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About ESPChat
Overview of ESPChat complaint handling
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ESPChat Contacts
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ESPChat phone numbers+1 (877) 668-0781+1 (877) 668-0781Click up if you have successfully reached ESPChat by calling +1 (877) 668-0781 phone number 0 0 users reported that they have successfully reached ESPChat by calling +1 (877) 668-0781 phone number Click down if you have unsuccessfully reached ESPChat by calling +1 (877) 668-0781 phone number 0 0 users reported that they have UNsuccessfully reached ESPChat by calling +1 (877) 668-0781 phone number
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ESPChat emailscustomercare@espchat.com100%Confidence score: 100%Supportsupport@espchat.com94%Confidence score: 94%support
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ESPChat address2780 S. Jones Blvd., Suite 3600, Las Vegas, Nevada, 89146, United States
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ESPChat social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all ESPChat contacts
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We would be more than happy to assist you with the status of your refund. Please provide your email address and your first and last name. Please call Customer Care at 877.668.0781 we are available Monday thru Friday from 8:00 am to 4:00 pm et. If you happen to receive our VM please leave a message with your phone number and a good time to reach you and we will call you. We look forward to hearing from you.
Sincerely,
ESPChat Customer Care