NetSpend
Reviews and Complaints

Waiting for my direct deposit to hit to finish Christmas. I simply called customer service to see if it was in the account they end up locking both of my cards on the same account now money sitting in it no way of getting it they blocked both cards block any kind of transfer said the card i have to use won't be here until 3 days after Christmas. I spent total of around 10 hours on the phone people telling me your accounts not locked we can transfer the money to your new account to transferring until someone actually hangs up they are not respectful at all and will not help u. Getting to talk to a supervisor will not happen they continue to tell u anything just to get u off the phone do let this this company hold any of your money you will loose access to it if show any kind of of being upset or feed all they have to say is suspicious activity and your locked out until they decide otherwise it don't matter if give them all your information from SS number to where u where born I been through the process atleast 20 times in the last two days I recorded the conversations and told them I was recording they will tell u they can transfer the money tomorrow well tomorrow never comes they will tell u the missed resolved and it isn't when u get off the phone they will tell you they express a card to for 25 dollars but they will not it's all to get u off the phone please don't trust this company or you will end up like me broke and begging for there help and you will here other people in the background laughing at jokes and cutting up while u are desperate

I personally really enjoy having netspend. I have had several times where my account has been hacked. Netspend has made it right every single time. I would not have known right away if it weren't for them flagging my account. They really do pay attention to what is right on my account and what is not. They have always reimbursed me when my account has been hacked. Just today I had a company charge me the same thing twice. That company stated they could only see the one transaction. They asked for my bank to be on the line to verify. I got Netspend on the line and they verified that there were 2 of the same transaction. Netspend declined the 2nd transaction and refunded my money back immediately. I love that you get paid before the actual pay date. I don't like the fee for the ATM, as the ATM's charge a fee and then Netspend charges a fee. I love how even transactions that are pending have already come out of the available balance immediately. I have overdrawn several banks for this alone. All in all, I've had Netspend for 5 years and I don't plan on leaving them anytime soon!

I've had a Netspend account and now an Ace Flare account for several years: my ssa and chase annuity are both direct deposited and come two to three days early! Never had a problem.

I think this is a great set up for the irresponsible, you do pay 9.95 a month to keep this card, but it a lot cheaper than banks overdraft fees. You put money on the card, and the card quits working when your out of money, no worry.

I been banking with netspend all my life but someone hacked into my account so i call them and did a despite on my money that was unlawful took out of my account next thing the following week they closed my account dont know why and when I call them to ask the only thing they saying cause I did an dispute for fraud and it's my money I'm the victim but netspend will have you looking like the crook about your own funds I do not recommend anyone to them and they never gave me my money back of 2500. 00 cash that someone looking out of my money so I was scam both ways it's not fair to the clients!

It's great until the point of 30$ overdraft fee adding another 30 without any notification. Would be nice if I know what is going on as well the pending don't get delayed. And it happens twice. I'm starting to question myself on going on a different account.

Used this card for purchases over the course of two years, Card works exactly as described as a high fee debit card. Never had issues with card being declined because it was not accepted by a vendor. I think a lot of people have trouble using the card because they view it as a disposable gift card not a actual financial institution debit card.I give it 3 stars due to the high fees

My SIGNIFICANT OTHER and I both had NetSpend cards in HIS and MINE name. He has since deceased. They now have put holds on both cards Wich we're in totally different social security numbers and names. Now I'm sapposed to prove my own carnacy by sending copies of my ID and social security number! Which is very inconvenient when it's my money in the first place. Never strust them again.

I'm a working dad of 2 twin girls. And I can't for the life of me understand one thing NETSPEND does for a customer that is beneficial in any way, unless your INTO STEALING FROM YOUR CUSTOMERS THAN THIS WOULD WORK FIOR YOU Knew saying could be " NETSPEND.

WE KEEP THE POOR PEOPLE POOR "WITH A FEE EVERYTIME YOU USE YOUR CARD"... Another lesson that stings, and somewhere some net spend scumbag is getting rich and keeping people poor you should be in jail do not under and instance use this card they are the worst.

0 stars across the board. enjoy my last fee you scumbags.

I sent my identity I formation like my Oklahoma State id and check stub and proof of address sent it email Gmail text and i was sent a text to my text message and went through the text and I took a front and back of my state gov id and on my end when I sent it it was good on my end but on NetSpend end they didn't get it but I was done with y'all info y'all send us to give y'all my information and I been going through this for the past 7days straight trying to get my card unlock so I can get access to my money that I work for my check goes into my account every week and I work for HCCCO construction company out of Tulsa Oklahoma building water treatment plant and I been with y'all for over 8 yrs and all suddenly I can't get my NetSpend card unlock I sent my information email and Gmail and I sent them to yalls documents @Netspend.com to and sent it to phone number and text messages to

I added money to one of their cards and cannot access it. They are telling there is fraudulent activity on but can't tell me what the activity is? They are requesting the copy of my identification they link they sent won't take a picture, now I have to email a copy of the info and what 4-6 business days for them to verify my information. I need my money; I have surgery scheduled and cannot pay for my services. I requested to speak with supervisor and was put on hold for 1 and no one has returned to the call. I was added back to the queue. Horrible product, I definitely would not recommend. They won't even provide info on how I can file a complaint.

Netspend has charged overdraft fees - illegally... When card was stolen, they assigned a new account and routing number, vs replacing the card, enabling them to keep illegally charging overdraft fees 3 in one day! Also, during the stolen card, given virtual card - charges made that were disputed... They didnt give provisional credit, as stated, when I called back, they claimed I had 3 accounts open! All of which they are charging monthly fees for,.

They have hung up on me 3 x. Whom ever they off shore the customer service too, their english is very broken and unable to understand,

They owe me over 160... I just spoke with them again... They sent another card, not activated and told me I had this for 2 months an there are monthly fees. This is a racket and they are preditors.

NetSpend told me they would offer a 100 dollar provisions reimbursement to my account. Today I checked m my balance and it was only 31.00. wow so you allow my money to be taken and in return give me 30 bucks out of 100?! This is Robin Peter to pay Paul.

Plus they sent me multiple cards for what? I'm going to close my account and refer this to the legal team for further review

I purchased a reloadable card for my daughter and she put $100 on it got home to activate it for her and was told I couldn't activate it because I was -$189 and I've never even used netspend before. They refuse to give me a refund. They keep telling me my account is -189, I asked if my husband could activate the card in his name and they tell me no so they now canceled the card and I'm out of $100.

I had an account with Netspend all access and my wallet was stolen in Mexico. I paused my card and changed my address to a Chula Vista CA general delivery address on my account. I found out it is the wrong address, but Netspend closed my account because I couldn't verify my ID. They said they'd send the check to the address I wanted, which was an updated Chula Vista general delivery address, but they won't send it because I can't verify my address. This is because I have nothing with the address on file on it because I can't mail anything to myself there. I can't receive mail which means I can't verify it and they refuse to sendy check, send my money to another bank account, issue me another card, etc. they're just keeping my money

On august 17,2023 there’s was a transaction that I didn’t authorized on Amazon for some kindle books for the amount of 139.18 and that same day got charged the amount but that same day I canceled the order and was told by Amazon I would get a refund for the whole amount to my netspend card I only got 10 transactions of 6.43 but I didn’t get the other half furthermore I filed a dispute for the amount and I got word last months that my dispute was denied and that Amazon had refunded me the money but I only got half furthermore netspend gave me a provisional amount for 139.18 later at the end of November they deducted 139.18 I’m not satisfied with the conclusion.

I had my card activated last wwe eek and everything was fine and today I called them because I couldn't get in to my account online and when I called them it took me straight to a rep and they tell me that they closed my account and wouldn't give me a reason why they did it and I can no longer use net spend and they are sending me a $6 check when I had about $200 in it and they want to acres me over and they have been screwing my wife over for the past 4 years and now me my wife has been with me tsp end for almost 25 years now and they wouldn't let her talk to them on the phone when I gave her permission to do it and the rep heard me giving her permission then the supervisor was nice about it and then she said I can't never use net spend anymore so for that I say [censored] NETSPEND¡!

Netspend blocked my account for no reason 2 weeks ago and I had to call customer service and find our why. The customer rep informed they reserve the right to tell u why my account is blocked. So I told em how do i open my account again and they said they will email me with instructions to open my account again and it takes 24 hours for me to receive the email. We'll low and behold the next day no email so I call again and they told me the story so I hung up now I'm taking legal action. There commuting theft

I was a rep payee for my father who passed away on 8/19/23. His social security check was direct deposited into an account I set up for him and Netspend closed the account once notified about his death, and refusing to return the funds back to Social Security. Here it is almost December, and they have not returned the funds. Phone calls to them, I have been placed on hold. and hung up on. I spoke with a supervisor and was hung up on numerous times. I am getting an overpayment letter stating I have to pay the funds back or they will take money from my mothers' social security check to recoup the payment. My mother cannot afford to pay the money back because she is on a fixed income. The fact that a real financial institution would return the funds but Netspend is just holding onto the money says a lot about this shady company.

I wrote to netsoend dispute regaurfing my refund per fdic funds are insured and netsoevd said to write fot credit and it ciykd be given they refuse ri stick by the rules yhe customer representing are Ryde refuse ti let me speak to a supervisor and it sounding a hardship this is nir OK please call Mr [protected] I wrote and they nit following rules and cgarfung fees that are nit supppiar ri hr

Dispute team is a joke, I've been locked out of my account now for two weeks and haven't had a dollar, they just keep telling me to wait until Nov 20 at the earliest, I don't have until Nov 20th, if I don't get my money back and pay my fines I will be going to jail it is that simple, these guys have no care in the world about what people are going through.

Received a netspend card to my address with bogus name: Skylar Crooks. Called # on card to report fraud & turns out they’re the fraudsters. Offshore Customer Support claims this is just a marketing flyer & I should throw it away. Funny how “marketing flyer” included all documents for rates fees, legal process, jury trial waiver, etc….As soon as I mentioned reporting this as fraud he hung up.