Sergeant's Pet Care Products
Reviews and Complaints

All three of my cats are having seizures this is a terrible thing I'll be lucky if they do not die it's very sad I'm going to have unexpected bills that I don't even know if I can pay all because of a product that you'll say is okay to use some animal it needs to be removed from the cell and I'd really appreciate if you could pay the vet bill my name is Denise West my phone number is [protected] my fur babies names are Oscar Malachi and Jonah and we use westridge clinic in Pocahontas Arkansas thank you very much the address for the place took place is 318 cedar Street apartment d Pocahontas Arkansas

I bought 2 of these collars (the orangish yellow one that smells like spice) less than a week ago, 1/15/2023. Put them on 2 of my cats, on one of the cats, I noticed his fur looked wet so when I further investigated, I noticed it also was pink. It was blood from where the collar ate his fur away and burnt his neck. I took them off my cats immediately and applied antibiotic ointment to the burn. I would not recommend this product to my worst enemy.

I want to file a complaint on this product. I'm not sure what's in it, but definitely not good for dogs. I bought this, in hopes to prevent fleas. I would of rather dealt with fleas, then the pain this product caused my dog. Please, please, please look into this product. It literally made my dogs hair fall out, and skin bleed. I had to go by a cone to stop him from trying to lick that area. Someone please help my poor dog

I wish that I had researched this flea medicine before I used on my cat. I have always used another medicine but was out and picked up Sergeants because my usual store that I purchase my flea medicine was closed. Within hours my cat was vomiting, tremors and lethargic. Took him to the vet and the flea meds were washed off but not before the damage was already done. The vet said after the blood work and x-rays that all signs pointed to the flea medication. Walter was strictly and indoor cat and that is the only thing that could have caused his poisoning. My cat was not so lucky and passed away. I too along with others can not understand why this product is still on the shelves. My cat was 4 yrs old with no health issues, he had plenty of life left only to suffer due to a flea medication.

I brought your sergeant flee collar at Dollar general three weeks late I took him to the veteran he lasted 3 days and he died it cost me 256.00 from the veteran. He started out licking him self and two days later he kept sleeping in then he stop eating and Drinking the next day You know that flee collar is to strong you should weaken it more for cats and dog

I uses 2 treatments in a 3 week period following the directions. My daughter has fleas so bad it was disgusting! Used a homeopathic treatment

I purchased a flea collar for my dog and my cat" dual action flea & tick collar II. The pets have been wearing the collars for 4 weeks. These collars DO NOT WORK. My poor pets are still being terrorised by fleas. The collars smell wonderful but DO NOT WORK. I'm on a fixed income and feel the $10 I spent on the collars, which was all I could afford, was completely wasted. I'll have to wait till next month to buy Advantix. Meanwhile I must watch my pets suffer. I'll never buy sargents products again.

A couple days after putting this product on my cats... I noticed hair missing from the area and it had burned & scabbed their skin.
So now, each will be taken to the vet to make sure they will be ok.

I wish I woul have researched it more thoroghly - from the looks of it, there are several complaints against thes products so why aren't they banned and not on the market if they are not safe for pets.

Dear Sir? Ma'am,

The following writing is my review of Sergeant's Dual Action Flea & Tick collar for cats. I am putting my review everywhere online. Please read on. It's self-explanatory. Thank you!

David J. Luy

I just adopted a stray wildcat. He's beautiful! I named him Timmy. So I am buying stuff to get him all fixed up. I went up to my local Dollar General store and bought my new cat a Sergeant's Dual Action flea & tick collar. When I got home I immediately put this Sergeant's flea and tick collar on Timmy.in a matter of minutes Timmy was acting strange and walking funny. I went online to research and read reviews on Sergeant's flea & tick collar for cats. I was getting real upset about the reviews I was reading. Reviews of Pet owners dogs and cats suffering from seizures, burns around neck, in some cases even death and the list goes on. I immediately took the Sergeants flea collar off of Timmy and I put it where it belongs. The trash!

I cannot believe that our government lets pet companies sell dangerous products for our beloved pets. Perhaps that is why America ranks as the second country in the world for animal abuse. It all makes me sick! I am not going to take this experience lying down. I am going to research and find the important ones to complain about Sergeants. I am going to set the bar! I am going to raise the roof. I implore my fellow animal lovers to do the same. Raise the roof for the love of your pets. You all have computers? Use them!

Fortunately I write politicians, professionals, etc.. on issues I think are important. I do a lot of online research and writing so I already know how to get people's attention. You all learn and do the same. I read a quote that said, "The only thing necessary for the triumph of evil is for good people to do nothing". I plan on doing my part and I hope my fellow animal lovers feels the same way that I do. Outraged!

May many blessing fall upon you all, your families, and your beloved pets.

David

10/24/18 we applied the oil as directed on the box at 9 pm 5:30 am I found our little kitty1 1/2year old and her mother 3yrs old having what appeared to be seizures. they were taken to the vet after being there several hours the vet called to tell us she was critical and needed to be transported to the 24hr hospital her heart rate dropped along with blood pressure and a fever . At 4pm on 10/25 we called to check the stats .$2200.00 spent already and both kitties are still hospitalized in critical but stable condition. This is sick, you have many many negative reviews. I will do all I can to get your product off the market! I have even considered an attorney at this point. Your killing our fur babies costing us a fortune . How do you plan to compensate your victims? You have no idea the emotiona; trauma you have cause our family. If by the grace of God our babies survive please know this will not go on unsettled. Your product is deadly to anyone or anything who comes in contact. It is a toxin/Carcinogen .
I am quite sure with all the bad reports there will no longer be a problem

Within one week, we have had two known severe reactions to Sentry Flea and Tick medication. This is the medication that is applied once a month to the back of your pet's neck to kill fleas and ticks.

My daughter and her husband applied Sentry to their Golden Retriever about one week ago. Within two days, the dog began scratching incessantly, shaking, and then developing a quarter size open sore approximately 3 inches from the application site. After an expensive trip to the Vet, they were told NOT TO USE THIS PRODUCT as it can be lethal to pets. Their dog was prescribed and antibiotic and steroid to diminish the symptoms.

Before I knew that they had taken their dog to the Vet, we administered Sentry (bought and applied before knowing about my daughter's dogs diagnosis), to our lab. Within 12 hours, our dog was shaking his head and hears, shaking, and scratching non-stop. He began acting ill and not eating or drinking. Within 24 hours, he ALSO developed a sore approximately 3 inches from the application site. When I contacted my daughter, she informed me of their very similar experience with Sentry.

I then googled "Sentry Flea and Tick" and found a huge number of complaints about the product from pet owners who had experienced many of the same symptoms...convulsions, tremors, lethargy, frothing, scratching, and neurological issues. Many of these people even lost their dog due to the medication's massive toxic side-effects.

DO NOT USE THIS PRODUCT! See your vet and only purchase from an experienced medical pet care provider. We have learned an important lesson and hope to get the word out there to those who love their pets like we do.

We purchased Sentry Pro XFT and my sister, who is a vet tech, applied it to 2 of our dogs. (We rescued a puppy, who had fleas.) Within 5 hours, my male dog was growling. He was by my feet. I looked down to see what was wrong. He was air scratching, had tremors, was shaking like he was wet and was trying to dry off, crying, and moaning. We took him to a 24 hour ER/Specialty Animal Hospital. The vet assumed his issues were back related because he had back surgery over 2 years ago. He spent the night of October 29th (2016) into the morning of the 30th displaying the same symptoms. The vet prescribed carprofen and told us to give him tramadol (which we already had at home because he needs it every so often.)

On Sunday, October 30, 2016, my female dog was in bed with me. I could feel her leg twitching. She had all the same symptoms as my male dog, but to a lesser extent (still bad..just not as bad as him). My mom called the number on the Sentry Pro XFT box and spoke to Abby. (Confirmation number 1934117). Abby said to bathe the dogs in a dish detergent, like Dawn, three times. Then apply vitamin E oil where the Sentry Pro XFT was applied, and use ice packs. She told us the symptoms would go away in 24 hours.

We called back a few hours later because our male dog was getting worse. We were assured the symptoms would subside in 24 hours. He went back to the ER on October 30th.

We called again because 24 hours had passed and both dogs were still experiencing symptoms..they weren't getting any better. Both dogs were taken to our regular vet. The symptoms would subside whenever the dogs were taken to the vet, due to adrenaline. I had videos to show how bad the symptoms were without the adrenaline rush. Our vet called poison control because the symptoms should have gone away. After speaking to poison control and I believe Ohio State, our vet prescribed methocarbamol 500 mg three times a day for both of the dogs. (It was clear that it wasn't a back issue for the male dog, since both dogs had the exact same symptoms.)

Another call was made on November 1st. The representative wanted our vet to call them. (I think the representative asked for our vet to call the day before as well. We were booked as an emergency appointment and called places that might be able to help.) Our regular vet was completely booked, so another vet saw both dogs. The vet did some research, tried to find a way to help my dogs, and called one of the representatives. There's no antidote..nothing the vet could do. The methocarbamol wasn't working. The representative didn't provide any assistance. According to the vet, the representative said that the symptoms could last 72 hours. Then why were all the representatives assuring us that their symptoms would abate within 24 hours?

On November 2, we called our regular animal hospital. Our normal vet was off, but the vet that examined both dogs the day before was there. The vet said there was nothing more he could do. He said the 24 hour ER/Specialty Animal Hospital could admit the male dog since he was worse and observe him. (That hopefully the vets there could come up with a treatment plan). So, we took him back to the ER. The same vet that saw him over the weekend examined him again. He apologized for thinking his problems were back related. The vet saw how much our male dog deteriorated within a few days. (And, that was with the adrenaline rush.) He started to have facial twitching by that time. The vet did blood work, which was perfectly normal on that day. He was discharged the next day. The vet recommended a consultation with a neurologist if both dogs did not improve. Our female dog's symptoms were not as bad as our male dog's symptoms. It was a wait and see game. They weren't getting worse...but they weren't getting better. We couldn't even pet them because their skin was so sensitive. It's heartbreaking to watch your dogs suffer and not be able to hold or pet them because it causes them more discomfort.

Both dogs were healthy. They recently had their physicals. Then they were air scratching, twitching, shaking (like they're trying to dry off), and had spasms/tremors. They were uncomfortable. I'm disabled. I know what it's like to not have control over your own body. The poor dogs were scared. They didn't know what was going on. We used a product that's supposed to be safe. Upon further research, I've found out that owners have reported the exact same symptoms in their dogs and cats, after using Sentry Pro XFT. There are far too many reports for this to continue to be ignored. I used to work in the medical field. If this was a product used on humans, it would be taken off the market. There's not even a warning on the box stating that these side effects/complications are possible.

I've applied other topicals to my dogs..in fact, our vet just applied Revolution to our puppy a few days ago. None of my dogs have ever had a reaction or a complication. Whenever a topical is applied, the fur is parted so the skin is exposed, the product is applied, and the dog's fur goes back into it's place. The topical dries quickly..you can't even see where it was applied. When Sentry Pro XFT was applied, it left a greasy residue on my dog's fur that continued to spread. (That is hazardous to other animals in the house and to humans. We kept the dogs separated, but there is the possibility the product was rubbing off on everything--blankets, couches, their dog beds, on my clothing, etc..an animal can lick that area and ingest the chemicals.) Both dogs still had the greasy residue on them when we bathed them the following day. The Sentry Pro XFT is clearly defective (or the box I received was defective.) We used the correct amount for their weight--the 21-39 pound dosage. Was the box marked incorrectly? Was the product defective? Is there supposed to be a greasy residue on the fur that doesn't dry? If so, that's hazardous to the humans in the house, any other animals in the house, and if the product is rubbing off on anything and the animal licks where the product rubbed off. Clearly, something isn't right if there are so many complaints. Certainly, the product I received was either marked for the incorrect weight or there was something wrong with the box I bought. (We kept the remaining tube that was in the box. I am willing to send it to an independent laboratory at the company's cost, to have the product analyzed.)

The Sergeant representatives said we could submit our paid veterinary bills. Then it would be decided whether or not we'd be reimbursed. I'm disabled. Social Security is my only source of income. I have paid our regular vet. I cannot afford to pay the ER and hospitalization bill. I need money to live off of and to take care of my dogs. I cannot afford to pay the hospitalization bill. I believe there are 2 ER visits that have not been paid for either. I'm estimating the paid bills from our regular vet that included the first call to poison control and medications was around $250. The Sentry Pro XFT was $23.99. The hospitalization invoice amount is $409. That totals $682.99. I will check with the ER/Specialty Animal Hospital to see if there are any more outstanding bills for the other 2 ER visits. Also, the amount for the carprofen prescription. The vet at the ER/Specialty Hospital prescribed the male dog more methocarbamol.

I want the company to refund the cost of the Sentry Pro XFT, the veterinary bills that I have paid, the calls to poison control, the cost of their medications (methocarbamol and carprofen), and the 2 ER vists and hospitalization bill that hasn't been paid. I want the company to pay for a complete physical exam and complete blood work on both dogs (whatever their vet deems appropriate) to ensure that the Sentry Pro XFT didn't cause any permanent damage. If the Sentry Pro XFT did cause permanent damage, I want Sergeant's to pay for any related medical bills for as long as treatment is needed.

I do not have the invoices for our regular vet on me right now. Once Sergeant's is willing to pay, I will get those invoices from the vet, along with the receipts for the methocarbamol from the pharmacy. I do have the hospitalization invoice and the receipt of the purchase on hand. I have videos of my dogs..and the symptoms they were experiencing. I have seen owners post similar videos. I have read blogs, reviews, and complaints (on legitimate sites), where dogs and cats suffered the exact same complications. This complication isn't even listed as a warning on the box. Someone has to be held accountable. This has happened too many times for this to be ignored. I intend to go to the media because no animal should have to experience what my dogs went through. The representatives couldn't have cared less and were reading from a script. Sadly, I fear, there will not be a resolution.

I am beyond angry that this product remains on the shelves. The ER vet looked at me and said, "This is scary." We recently had to put two dogs to sleep within weeks of each other. We adopted a puppy who had fleas, used a product that we thought was safe...and, we had to go through this ordeal. We thought we were going to lose two more dogs. My mom had to take off of work to help me take care of the dogs and because we had to keep taking them to the vet. The severe reaction/complications our dogs suffered didn't only impact them..it caused us severe emotional distress and loss of income (because my mom had to take off of work to continually take them to the vet and help me care for them.)

I want to be reimbursed for the bills that I have paid (I can get invoices and receipts). I want all the other bills paid (that I cannot afford to pay). I want a refund on the product. I want Segeant's to pay for a full physical exam and complete blood work--to ensure the Sentry Pro XFT didn't cause permanent damage. If the Sentry Pro XFT did cause any damage, I want Sergeant's to be held responsible and pay for any related medical bills for as long as my dogs need to be treated. As I stated, from speaking to representatives, it doesn't seem likely that any of this will happen. And, if it does, it could take months. I want to make sure this product didn't cause any long term health problems in my dogs. We used a product that shouldn't even be on the shelves. I will do everything I can to advocate for all the animals that have died, had to be euthanized, or suffered from complications after Sentry Pro XFT was applied!

I bought this product a while back and raleys. At the time I wasn't in need of it but thought I will need some ones spring comes. I put the first dose on them about a month ago, neither had fleas or bugs on them at the time. My large dog started itching and scratching like crazy. She has some hair loss on her lower back and a small open sore . She also started to have a strange smell to her. I started to notice that she had a flea here and there so I gave her another dose 2 days ago and now she is itching and over night has 2 more sores on her body. I believe there is something way wrong with this medication. It has not prevented fleas at all. I believe cause of the sores and the rash it's attracting the bugs. I feel bad for her cause of what I put on her she is now suffering. I now have to take her to the vet to see if they can help me get her better. I wish now I would have not bought this over the counter. It's very bad for dogs. It's almost like it's burning her skin down to the flesh. This product needs to come off the shelf and not ever be sold again.

I am just heartbroken, after giving our 6 year old Tiny Toy Poodle a flea bath with sargents flea and tick shampoo, our sweet Millie started having seizures and died. She was perfectly normal with no medical issues until I gave her a bath in this stuff. My poor husband, this happened on his birthday. Nov 21, 2015. I am just not able to do some research and finding out our little Millie is not the only pet who has passed away after getting a bath with sargents. She was $!, 000 dog but to us, she was worth far more than money, she was child. I will live with the guilt for the rest of my life because I gave her a bath in this stuff thinking it was safe.

On the morning of 11/12/2015 @11:47 hrs, I stopped by PetSmart #0373 in Silverdale, WA to purchase the Frontline Flea & Tick shampoo that I normally have used in the past. On this particular day, the Frontline brand was out of stock at the store, so the clerk there recommended the Sergeants Sentry Pro XFT Flea and Tick medication matched to the size of Sir Willie (24 lbs). The following day (11/13/15) at about 4:30 in the afternoon, I proceeded to apply the flea and tick killer to my dog. Almost immediately after application and rinse Sir Willie acted like his skin was chemically burned demonstrating extreme hyperactivity, rolling on the ground, scratching and unrelenting restlessness. His skin was bright red. This continued through the night and progressed to lethargy, vomiting, diarrhea and unable to eat. The following day, Sir Willie continued to vomit and could not hold any food down whatsoever clearly demonstrating that a toxin was in his system. At about 1:00 PM on 11/14/15, I called the toxicology hotline number listed on the box [protected]) and spoke to a technician there. She recommended that I wash Sir Willie with Dawn dish soap, apply vitamin E oil to his back and put chicken broth/tuna juice in his water for him to drink. For the call, I was given reference number 1720665. While Sir Willie did drink lots of the chicken broth water he could not hold it down for longer than 10 minutes or so. This dire situation continued through the night with Sir Willie becoming more dehydrated, lethargic, weak (could not stand) and experienced tremors. With panic at about 3:00 am on Sunday I took Sir Willie to the VCA Central Kitsap Animal Hospital in Silverdale, WA. Sir Willie was formally admitted to the hospital without challenge. I spoke to Dr. Addie McBane on duty and although highly professional she did not seemed to be too interested in the application of the Sentry Pro XFT medication as a toxin, but rather seemed to focused on the diabetic history of Sir Willie with his blood sugar and keytones being the main concerns. Sir Willie recently had a glucose curve test done at Banfield in Silverdale three weeks prior with the test results indicating acceptable. Sir Willie stayed at the animal hospital until the afternoon of 11/17/15 and was released to my care. Initially when we got home Sir Willie seemed to have his normal strength, urinated and attempted to eat the special dog food supplied by the hospital. Sir Willie seemed confused at his surroundings at least initially. Within a short time Sir Willie began to vomit again and could not hold anything down longer than 20 minutes or so. This condition continued during the night and the next day. On 11/18/15 Sir Willie still could not hold anything down the entire day, this seemed to lesson slightly at around noon with water being held down for about 30 minutes. Sir Willie would go outside during the day to urinate and would come back in and rest in his usual locations. At about 5:00 PM in the evening Sir Willie rapidly seemed to go downhill with increased vomiting, extreme weakness, could not stand up to be followed by three consecutive and full grand mall seizures around 7:30. With extreme anxiety and panic we put Sir Willie in his carrier and checked in again at the animal hospital in Silverdale, WA at about 10:00 PM. We spoke to Dr. Emily Saunders there who was very professional and courteous. Again I attempted to indicate that this seemed to be a poisoning with Dr. Saunders who did phone the toxicology hotline, which ultimately indicated a very unlikely chance that Sir Willie was under toxicological duress. Again the focus seemed to be on Sir Willies diabetic condition and during the discussion in the private room Sir Willie went into full cardiac arrest and died at 10:33 PM PST. In conclusion I do believe that Sir Willie experienced a violent reaction following the application of the Sergeants Sentry Pro XFT flea & tick medication which ultimately proved fatal to him. Clearly this was a toxic poison that systematically shut his kidneys/body down. In post research it was discovered that there are hundreds if not thousands of document cases of dog fatalities following the application of this medication. Although the medication is not recommended for cats there are many cases of fatality as well. Although Sir Willie did have diabetes, it was under full control. The flea and tick medication application resulted in the death of my pet, not his diabetic condition. Sir Willie was fine before the application and after which he could not recover.

Unfortunately my daughter and son did not know, and I found this site and information too late, but no one should use these over the counter products, the risks, and the distress and trauma caused on the our pets and families are not worth it. For a cheap price it turned our lives upside down, if you were able to save your pet, count your blessings, because we hade to loose one of ours, there was nothing we could do because of the cost of vet, when this product should not be on the shelves, this all over us trying to do something good for our pets. Again save your pets, do not use the drops, stay with shampoos or powders or collars, if you don't have the money, or if you choose drops, please check with your vet first.

I too, just had a terrible experience. I put the flea and tick medicine on my dog as directed noticed that he was very agitated about 2 hours later so I gave him a bath with his normal doggy shampoo to get the medicine off because he is a normally, very healthy dog so figured that it had to be the only thing causing it. It didn't help. He didn't sleep all night because every time he laid down, his legs would spasm therefore I didn't sleep at all either because I felt I needed to monitor him. We went to the vet as soon as they opened. The vet said he believed it was the flea and tick medicine. He said to wash him with Dawn soap and gave him some anxiety medicine to help calm his spasms. DO NOT BUY THIS PRODUCT. I, too agree with Jonathan. It should be taken off the market. I contacted Meijer, where I bought it and they are going to investigate. I've contacted my lawyer, Sergeant's, the BBB, the attorney general and consumer affairs.

Kelly from Sergeant keeps responding to posts. Kelly, your responses are crap. You are blaming it on combining flea shampoo's with your product and saying that caused the issue to a previous post I read. NOT. The lady clearly stated her dog went nuts AFTER she used Sergeant's product and BEFORE she tried washing it back off.

In another response, you state the guy must've not used the product correctly. What?! We aren't stupid. It's a simple process. It's a complete lie that issues occur mostly due to operator error. Your product is dangerous!

You also state that you do extensive testing of the product. I sure hope it's on people like you and not poor animals because it's a torturous product. When I called Sergeant to file a claim and for help with my dog's extreme discomfort, I was told the product kills cats and that it causes tingling and causes the fleas to bite like crazy for a while. What?! None of this is on the box. I would've never bought it because I have a cat that loves her dog brother and in no way do I want the fleas to bite my dog worse. AND...from watching my poor dog, it was NOT a tingling sensation, it was a miserable sensation.

TAKE THIS PRODUCT AND OTHERS LIKE IT OFF THE MARKET! OUR PETS SHOULD'NT HAVE TO SUFFER BECAUSE SERGEANT WANTS TO MAKE MONEY! I WILL be pursuing this! I don't just want my money back. I want it OFF the market until it's safe. You guys TORTURED my dog for 20 hours! NO other product causes a "tingling" sensation. NO other product kills cats. NO other product causes the fleas to bite like crazy.

HORRIBLE PRODUCT. Made my Cat Very sick and caused LIVER PROBLEMS, weight loss, lack of appetite and vomiting. This is a Horrible Product made by a Horrible Company. Please read all Internet reviews before using this product!

After Applying Sergeant's Gold as instructed, my cat immediately got sick. I called the Sergeant's 800 medical emergency line, and they initially told me this would be just temporary and it's normal. After contacting my local emergency animal hospital, when the symptoms didn't subside, they told me to WASH THE PRODUCT OFF IMMEDIATELY, IT'S POISON, which I did, but apparently it had already gotten into the cats system, causing liver Problems, lack of appetite, weigh loss, & vomiting. Over the next few weeks, and many many vet visits, we flushed they cats system with Daily IV fluids, medication and special digestive foods, and the cat is improving, so far.

I worked with Sergeant's corporate office to file a medical claim. The Vet spoke with Sergeant's verifying that these problems were directly caused by their product. We had the receipts, bar codes, Lot #s, blood tests showing the liver problems and everything that they asked for. This is an indoor cat, and she was given no other products or medication before she got sick! HOWEVER, due to the fact that we had the cat's ears rinsed of some minor ear mites AFTER SHE GOT SICK, Sergeant's decided that the LIVER PROBLEMS, were not caused by their product. They offered to pay $68.00 out of $662.00 if I signed a release form. This is a horrible company, that will not stand by their product and they WILL FIND ANY EXCUSE NOT TO PAY FOR DAMAGES CAUSED BY THEIR PRODUCT. I am in the process of contacting the FDA, EPA, media, Consumer Affairs, the Better Business Bureau, a lawyer, and will as filling out as many blogs as possible to warn people about this dangerous product and company.