Wells Fargo
Reviews and Complaints

My wife and I purchased a shed and used wells Fargo account through the company selling the shed no interest for 18 months- Lie that was we pay the credit card two to 4 days before payment is due they post two days after the due date and then charge us interest. Nasty people on the phone to deal with.The purchase was not very big and our credit score is 822 or higher however if wells fargo treats us that way I dread the way other people are gettin treated. Only no interest and and no fees if you can figure out what day they might post a payment!

I’ve been with Wells Fargo for about 15 years now and finally I’ve had enough. They’re worse than they have ever been. I have had a claim in for a large amount of money for two months now and I have called in every week to follow up and every rep has given me false information. I finally contacted a resolution specialist after finding out that the date that multiple reps told me I would be getting my credit was incorrect and was basically told sorry you were told false information for over two months… Too bad nothing I’m gonna do about it. I am changing banks I no longer want to be with Wells Fargo.

Wells Fargo believes they have the authority to withhold money that rightfully belongs to you and deny you access when you require it. They show no concern for personal circumstances such as the loss of a family member and the urgent need for the funds. They are an impersonal and unsympathetic corporation with the most dreadful customer service imaginable. Following my mother's passing, I had been granted access to her account in order to settle her affairs. However, Wells Fargo unexpectedly froze the account without providing any explanation or notification. Furthermore, they informed me that only the *** department, responsible for handling accounts of deceased clients, could reactivate the account. This was despite my explanation that I needed the funds in the account (which I had transferred from my own bank account) to cover my mother's final expenses.

I deposited a check into my account on Thursday and received a digital receipt stating that half of the check amount would be available immediately, while the remaining half would be available the next day. I checked my account and indeed, the money was there. I made plans to move to *** because I have a promising job opportunity waiting for me. I had calculated exactly how much money I would need. However, on Saturday morning, Wells Fargo deducted the full amount of the check and charged me $108 in overdraft fees, as well as a $24 return check fee. This left me with no money and now I am homeless, all thanks to Wells Fargo. They also informed me that it would take up to 10 business days to refund my money, minus the fees. I am extremely disappointed with this bank and have decided to discontinue my relationship with them.

I use several trading platforms to trade energy and sometimes have to transfer money to and from my Wells Fargo accounts. In EVERY case, every trading platform IMMEDIATELY makes the transfer... and Wells Fargo HOLDS my money from 2 to 4 days, as opposed to allowing the transfer, meaning I can do nothing with these monies while Wells Fargo is holding my money. So, exactly what is Wells Fargo doing with my money during this time? Why is it that every single trading platform makes the transfer immediately but Wells Fargo has to hold my money for days until they allow my transfer. Oh, they will say it is to protect me from fraud. Believe me, the only fraud comes from Wells Fargo holding my money. Then again, look at the Board. I know a couple of them personally, and they are as corrupt as possible, and I can prove it.

I have been a customer of Wells Fargo for about 6-7 years. I have a business checking and savings account, as well as a credit card account. When I faced financial difficulties, I applied for a PPP loan, but unfortunately, they declined my application. I also contacted them to request an increase in my credit card limit, but they declined that as well. I heard that Wells Fargo was offering personal loans to people with a credit score of 600 and above, and since my score is around 660, I thought I would qualify. However, they still declined me. It is disappointing because I have a trucking business LLC account with them, and yet they still declined my requests. This experience has made me realize that Wells Fargo does not prioritize their customers' needs. If it wasn't for us, there wouldn't be a bank, so they should treat people the way they would like to be treated if they were in our shoes. As a result, I have decided to move all of my accounts to another bank in the new year. I do not feel that Wells Fargo has the best interest of their customers in mind. Therefore, I give Wells Fargo a low rating.

I have been a customer of Wells Fargo since a long time ago and I have never made a false complaint. However, I recently filed a complaint with the fraud department against Quick MD because they engaged in deceptive business practices by promising a refund and customer service that they did not actually provide. When I filed the complaint, I offered to provide documentation, but they told me they would only contact me if they needed it. Despite not being contacted, I received a temporary credit. Later on, I shared my experience with Quick MD through reviews and provided evidence. After some time, Quick MD contacted me and offered a courtesy credit due to my negative experience. I informed them that I had already filed a complaint with my bank and received my money back. However, they still offered the courtesy credit. Months later, I used the credit. At that point, Quick MD went to Wells Fargo and claimed that I never had an issue and that they should not have credited me. Without any notice or opportunity for me to respond, Wells Fargo immediately deducted the money from my account, resulting in a negative balance. This incident occurred today, August 16, 2022, even though the initial incident happened in May. This further proves that Quick MD was being deceptive. I have kept documentation of everything, including their offer of a courtesy credit. However, when I contacted Wells Fargo, they rejected my evidence from the beginning and told me that the case was closed. To make matters worse, they informed me that there is a way to receive a courtesy credit, but I did not meet the criteria, despite never having made a false claim before. I explained to them that they reversed a fair credit and sided with the fraudulent merchant, even though they never reviewed my documentation, which I offered both before and after the incident. I requested that my complaint be escalated and they told me it would be forwarded to an executive who may call me within 10 days. I feel like I am being treated as a dishonest person when my evidence has not even been examined.

Wells Fargo closed my account They said it was fraud and it’s not. I had $5000.00 in my account, they closed it and didn’t tell me til a received a letter? What! These people are crooks and needs to be stopped

I have been with Wells Fargo since 2006, I just want to thank them for being my bank and always fighting for me and helping me with discrepancies against my account. I for the most part always have a first call resolution. I could never see myself changing my bank. Thank you for not just being my bank but being a part of my life.

As a long-time customer of Wells Fargo, I have experienced firsthand the frustrations and disappointments that come with banking at this institution. From unnecessary holds on deposits to unexplained freezes on accounts, the level of customer service has been consistently poor. The bank's lack of transparency and communication has led to numerous issues, including account closures and unhelpful responses to critical situations. It's disheartening to see a once-reputable bank fall short in meeting the basic needs and expectations of its customers. My advice to anyone considering Wells Fargo is simple: look elsewhere for a more reliable and customer-oriented banking experience.

I am writing to publically thank Stephanie Leonard, office manager at Wells Fargo Rural & Baseline Tempe AZ ***. She was polite, professional, addressed my issues thoroughly and solved my concerns during our meeting. I appreciate her checking that all my accounts were in order and confirming exactly how I wanted each account handled. If Wells Fargo gives bonuses to outstanding employees, Stephanie Leonard is deserving of one. Thank you again, Stephanie Leonard! From a very happy Wells Fargo client, Katharine K Whiting.

I'm a tru user of banking services, I have plenty of debit cards and credit cards. I can allege that I can be considered as a person who owns financial literacy, because I know how to manage my cards and how not to pay any taxes. So, I wanted to find out information about morgages or a huge credit, because my company required it a lot. So, I applied to this service and the managers here explained m everything how can I take out a credit or loan. I thought that there are great conditions concerning credits and took it out. I'm really grateful to this service because they're perect.

I couldn't be any happier than I am with Wells Fargo Active Cash and most recently the Autograph card. I like the 2% flat cash back from Active Cash that was relaxed this past year where I can redeem to statement in any amount. I was switched over in a targeted offer to upgrade to the Autograph card which features even better rewards. Their fraud team actually beat me to a bunch of fraudulent transactions on my account. Wells Fargo notes I've been a customer since 2002 on an account I set up when completing university then closed thereafter. There is nothing to dislike about Wells Fargo credit.

I was recently traveling and was unable to complete a transaction. So I stopped into a local branch and a very nice young lady greeted me at the door with a smile and then assisted me. I have fraud protection on my account and I had been making a bunch of random purchases along with coffee, food and gas in various points down the Northrrn, Central and Southern California coast. So when I verified it was me and those were my transactions they unlocked my account and I was on my way. Some people would think that this is a huge unconvince and waste of time, but I am always greeted by a warm smile and had my banking needs met with WFB. I have been a customer since 1990.

Let me start off by saying, that I have been a customer with Wells Fargo Bank for over 10 years and as of lately I have never had a problem with Wells fargo.They have always fixed my problem, they have always worked with me on anything that's come up, and I appreciate them very much. But as of lately I have an issue with trying to scroll down online and see my transactions because you only see half the page and you can not even halfway see that when you scroll down. Other than that there's never really been an issue as long as I've been with Wells Fargo. So could we please get somebody from Wells Fargo to fix this issue because we'd like to have a full page of our transactions to be able to see everything, and it probably would be very bad with people that can barely see anyway! I'm sure that that would help them out a lot because I know that I have eye problems for my diabetes, so I understand the problem not being able to see but if someone could just fix the issues and everything would be perfect. Thank you Wells Fargo.

Recently we have had a difficult experience with our son who has Autism and sometimes has bad judgment. I went to the Concord, CA branch for assistance and was referred to Personal Banker Bryan Flemming. He came up with a short term and a long term solution to our problem despite many obstacles. On at least three occasions he went out of his way to work through the system to help us, with the assistance of the branch manager. He did this with good humor, determination and professionalism.

The situation was very upsetting to me and Mr. Flemming's good natured assistance was very comforting. I feel like I now have a friend at the bank even though I was not acquainted with Mr. Flemming prior to last Friday
The level of service Mr. Flemming provided is game changing. It is the kind of service that grows a life time of loyalty to the bank.

In addition, I am in love with the new upgraded spending and budgeting functions online. I did all my year end numbers using these functions and they were easy to use and provided an incredible level of detail for tax planning.

Wells Fargo Bank loves to take your money so stop using the your better off using a debit card that you buy from Walmart. Wells Fargo will open an accout that's called an opportunity account but they will not really explain how it works. On this accout they will tell you that it's like a regular account but they don't tell you it has lots of fee and restrictions. 1. You can not deposit a check from phone 2. If you deposit a check from other banks they will hold it for a week and if you have pending transactions even if you deposited that check 2 days ago they will allow the transactions to be paid but then they will charge you a $35.00 Nonsufficient funds even though you had a deposit pending for two days. They will put a $500 limit per day on your card even if you have enough money in your account they will deny any transactions or purchases of that day. If you met your limit for the day and you have a transaction pending they will deny it and charge another $35 even though you have money in your account to cover that transaction for the day. When you go to the branch to any of the branches to get this resolved they won't talk to you the route to you and they dismiss you. The only way the cartoon make a big issue for all the other customers and they will try to help you.

I am complaining here because I was ordered by an ECMO not to complain to Wells Fargo.

I have been a customer of Wells Fargo for 38 years with my account preference mailing address a P.O. BOX. and do not call me.

The first 35 years went fine with satisfaction but 3 years ago the problems started to me and to most of Wells Fargo's customers as you can recognize from the complaints online, most of the complaints are 3 years old or less. My problem starts 3 years ago when Wells Fargo contracted their customer service to a 3rd party called the Enterprise Complaints Management who hired a 4th party independent contractors labeled ECMOs to deal with the complaints from the comfort of their homes without any supervision and not under the Wells Fargo's management. Since then, Wells Fargo start sending their mail to my resident and not to my P.O. BOX. mailing address and they start calling me to my home, work and cell phone constantly in violation of my privacy rights, my civil rights, my account preference, the laws and the regulations.

I filed a complaint every time I received from Wells Fargo mail to my resident and phone calls. In each complaint I requested Wells Fargo to stop sending their mail to my resident and to stop calling me and to direct their mail to my mailing address.

I agree with the rest that the ECMOs do not tell the truth, this is why I requested Wells Fargo to have all the communication with me in writing by mail or Email to document the misleading information provided by Wells Fargo. and this is why the ECMO prefers to contact the customers by phone so their lies will not be documented.

In the last 3 years I filed to Wells Fargo more than 250 complaints (100 over the phone and 150 in writing) but all the 250 complaints were closed by the ECMOs without providing a solution to this issue.

On Jan 18, 2024, I received a letter from the Enterprise Complaints Management signed by an ECMO by the name of JAMIE H. (if the name is true) Who ORDERED ME IN WRITING to stop complaining to Wells Fargo About this issue even if they did not provide a solution and this JAMIE H. in writing falsely blamed the US. Patriot Act for the inability of Wells Fargo to direct their mail to my mailing address and this ECMO JAMIE H. in writing falsely blamed the US. Patriot Act for the inability of Wells Fargo to stop sending their mail to my resident and This ECMO JAIMIE H. in writing falsely blamed the US. Patriot Act for the inability of Wells Fargo to stop Calling me. They put all the blame on the US Patriot Act and not on Wells Fargo.

Also, this ECMO JAMIE H. acting like a dictator ORDERED me in writing to stop complaining to Wells Fargo and ordered me to go complain to the US. Government about this issue.

The ECMO are getting paid to solve the issue of the customers and bring it to satisfaction, but those ECMO are aggravating the issues by asking the customers to stop complaining because this silence would be to the satisfaction of the ECMO and not the customers. the customers are having an issue which will not disappear when they do not raise their voice and complain. The ECMO wants to MUTE the customers and bring them to silence about their issues so the REAL WELLS FARGO MANAGERS do not know about the unsolved complaints and will not know that the ECMO are not capable to investigate the customers issues and are not capable to provide solutions. Now it seems that Wells Fargo is paying for the ECMO to act as dictators not to solve the issues.

The US. Department of Treasury contradicted the Statement of the ECMO about the US Patriot Act and about the Government responsibility for this issue.

After the letter I received from the ECMO JAMIE H. I recommend that the Enterprise Complaint Management Office (ECMO) change their name to the Enterprise Complaint Dictator. ECMD.

Remark: here are some of the descriptions of the ECMOs Duty as posted in the employment ad by the Enterprise Complaints management office. Read it and be the judge if the ECMO are doing their duty which they are getting paid to do or what they are doing is wrong.

(The Enterprise Complaints Management Office (ECMO) plays an integral role in having an enterprise view of our customer concerns, identifying risks in a timely manner, providing enhanced reporting capabilities at the line of business and This Office includes four main functions: Executive Complaint Operations, Data Analytics and Reporting, Operational Risk, and Complaints Shared Services. Together these teams focus on capturing, researching, and resolving customer dissatisfaction; executing deep root cause analysis; and proactively identifying continuous opportunities that are engineered to improve our customers' experience and drive out dissatisfaction).

We bought a home through Wells Fargo. Supposedly a foreclosure.

This was the biggest scam. GERALD Fitzgerald of Wells Fargo and a broker arranged the sale by working together to pull off one of the biggest scams ever.

Our home is destroyed, because they lied and produced false documents. The title insurance was changed and we were sold Lot 9 and it was for drainage. After 10 years and totally remodeling it, drains were built and destroyed our home.

We did not buy Lot 9, neither was it disclosed, but everything was changed including the deed. Yet, we have no way to prove what Wells Fargo did, along with Bank of America!

Zero is too much for Wells Fargo and Bank of America!

I have uploaded the original letter to the CFPB's database, which contains details of my complaint against Wells Fargo. There are additional materials relevant to this matter that cannot be publicly shared on ComplaintsBoard.com. Trust is difficult to build, easy to break, and takes a long time to repair. When I reflect on my relationship with Wells Fargo Bank, I feel that it has quickly soured and ended in a breakup. Wells Fargo has a well-known reputation for engaging in deceptive trade practices, which has led to numerous consumer and regulatory claims against them over the past decade. My situation relates to violations of the *** Act of 2009 and FIDC's Regulation CC, which I will discuss in the following paragraph titled "Summary of Complaint."

Summary of Complaint:
On December 28, 2020, between 11:00 PM and 12:00 AM, I deposited a personal check from my wife into my Wells Fargo Bank personal checking account. The check was for $2,600.00, and I used an ATM located behind the branch at ***. After depositing the check, I received my ATM card, and the screen displayed a hold time of up to two business days, meaning the funds would be available on December 30, 2020. On December 29, 2020, between 4:30 PM and 5:00 PM, I visited the same Wells Fargo branch to obtain temporary checks. I needed these checks to compensate my attorney in the amount of $1,600.00 for a real estate transaction. While at the branch, I inquired about the availability date of my deposit to the teller named ***. She informed me that the funds would be available on December 30, 2020, but did not provide a specific time. Later that day, I used one of the Wells Fargo checks to pay my attorney and placed it in a FedEx folder to be mailed the next morning.

On December 30, 2020, at 2:44 AM, I called Wells Fargo to verify the availability of my funds and to check if the hold on my deposit had been released. I learned during the call that my funds would be held until January 8, 2021, a total of 10 days plus the initial two-day hold period. The automated system mentioned that the funds were being held for verification. When I spoke to a representative, I requested to be transferred to an escalation specialist. The specialist explained that the hold was due to uncollectable funds and also mentioned that the account being in the negative was a factor. I explained that Wells Fargo was responsible for the negative balance because they activated overdraft protection without my request. I hung up on the specialist after a fruitless conversation. I made a second call at 2:54 AM, which lasted for 33 minutes and 27 seconds. I again asked to speak to an escalation specialist, who provided the same information about the hold and the uncollectable funds. During the call, I sensed the specialist's discomfort with my questions. I informed him that I had proof of the funds' availability from my wife's Chase account, which showed that Wells Fargo had collected the funds on December 29, 2020. This contradicted their claim that the funds were uncollectable. At this point, I was very upset with Wells Fargo, as I had been a customer for almost nine years. Throughout those years, I had experienced issues with the way they processed my transactions, resulting in unnecessary fees and negative balances. In the middle of last year, they closed my business account, which affected my ability to participate in the PPP program and provide proof of financial history for my business.

On December 30, 2020, at 12:36 PM, I made a third call to Wells Fargo's Loss Prevention Department, which lasted for 27 minutes and 38 seconds. I was on hold for a significant portion of the call before speaking to a specialist. I asked for the reason behind the hold on my funds, and the representative once again stated that the check was uncollectable and the funds couldn't be verified. I informed him that I had evidence from Chase Bank showing that Wells Fargo had collected the funds on December 29, 2020. The representative's demeanor changed, and he became more cooperative. I also expressed my belief that Wells Fargo placed the hold to generate NSF fees on my account. The representative offered to reverse the hold if I could provide proof of the funds' collectibility. I questioned why they had lied to me three times and put me in a difficult situation just to generate fees, but I did not receive a satisfactory answer. After the call, I went to a Chase branch with my wife to obtain verification of the deposit. We then had a meeting with a personal banker at a Wells Fargo branch to address my concerns and file a formal complaint. The personal banker documented the complaint and informed me that the funds were now released. However, I have not received any further communication from Wells Fargo, despite being told that I would receive a phone call.

I am extremely upset and ready to end my relationship with Wells Fargo due to their dishonesty and mistreatment. I believe they have acted in a predatory manner and have shown a lack of care for their customers. I want a resolution to this problem and for Wells Fargo to be held accountable for their actions. I have recorded all four conversations related to this matter and have physical proof that the funds were collectible, including a letter from Wells Fargo that contains false information. I am willing to provide this evidence by mail or in an acceptable electronic format to support my claims.

I won't retell the story about the horrible move that a guy named Logan, a veteran, did to a fellow veteran. It's located here: https://www.sitejabber.com/reviews/semperfilogisticsandservices.com#1. From damaged, broken, and missing items to an attitude that was full of crap, this is about what Wells Fargo Bank did after I filed a claim with them about the move. I moved on December 3,2019, and I was so exhausted that it took a day to realize they damaged & lost more than the move cost. I call Wells Fargo Bank the next day, and the woman on the phone was completely compassionate about the situation and why I wanted my money back. She files a claim and puts a hold on paying Semper Fi Logistics. I'm sure they got paid now.

I sent high definition color photos of all the damage done, except the bed that wasn't put together properly (it moves side-to-side and back-and-forth when it shouldn't), and the woman said they put a freeze on the almost $700 charge to my account. It gets to the claims department, which were completely ridiculous about everything. First, they tell me they didn't get the pictures, so I sent them again through their upload link on the claims department website. I wait longer, and they tell me they can't make out anything. I was confused for quite some time until someone there told me they convert color photos to black/white photos. I hit the roof. "What do you mean you convert them to black & white? You can't see anything like that. Why?" She tells me that's just the way it's done. She also told a lie that they had to send the pictures to Visa, in order to validate everything I said happened.

I called Visa, who told me they have nothing to do with claims processing at all; that is a Wells Fargo Bank process. When I passed that information back to WFB claims, they skip right over it and tell me they want the man who came out to hook up my washer/dryer to write a letter that he did so because the movers didn't. I hit the roof again. That man didn't own the company, and he did not know why he was showing up to hook up my washer & dryer. It took me over a week to find him! I may have mentioned that the mover said it was a liability issue, but Logan did not tell me that until he came back 3 days later (on Friday).

Back to WFB Claims, I went back and forth with them about that, because the installation of the washer/dryer was only $75 on top of the move. What that had to do with anything, I do not know, nor did I care. I wasn't getting that guy to lie, get his bosses to let him write a letter on their letterhead that he showed up because Semper Fi refused to install my appliances. I provided the receipt for what he did, and they shouldn't have needed more than that. The claims department people I spoke with were always condescending, rude and patronizing about everything. I kept sending them emails they wouldn't read, and REALLY? They wanted me to call so they can be any kind of way they felt like being over the phone. Quality assurance my arse; nobody is listening to those calls or people wouldn't get away with the attitudes they have towards customers.

Because they couldn't see anything after running my high definition color pictures through a black/white scanner, and I was not going to ask an appliance man to write a letter, they closed my case and took the money back. WHAT? So, I start making calls about how to file a complaint against the Claims department. They tell me I had to go into a branch and start a complaint about them. I do so, and wait. First I was given one man's name, who was to do an investigation on the Claims Dept. Then, I call and ask how were they going to investigate anything about the claims department without speaking with me? The personnel at the bank merely filed something, without writing down all I had gone through, and gave me a claim number & phone number. They tell me someone would be calling me about what the claims department did.

Nobody calls, so finally I get a call from a woman saying something about that stupid letter and the photos. What happened to the guy? Where did she come from? I hit the roof again and ask her how the heck can she investigate anything without speaking to me about the complaint? Again, the man at the bank didn't write down what I was complaining about; he just came up with a long number and a business card with the escalation team's phone number on it. When she started repeating what the claims department told her, I lost it and went off. She then asks me if I can find another moving company to write something up about the one who moved me, and I couldn't believe my ears. What kind of double-talk was this? Moving companies don't do that sort of thing and she knew it. Another kind of lie she wanted me to get a different moving company to create.

What were they? The wolves guarding the chicken coop? YEP! How can you investigate something against one of their departments without talking with me about that department? So, they refused to reopen the case, and I'm flat out tired and frustrated with this whole thing. Of course that was their aim; to get me to go away. They didn't want to do any work in the first place, their equipment was antiquated, and I don't believe they were ever out to help me at all. I'm keeping my account until this is resolved, then going with another bank. How dare they insult my intelligence, lie to me, do nothing, and take my money back? I've been a long-standing customer with WFB; way longer than they have on record this time. Plus, when I was working for Tandem Computers, Inc., they were one of their first customers in the 1980's and I worked with them as our client.

Semper Fi Logistics was out-of-line, they damaged more than the cost of the move & washer/dryer installation. What on Earth was WFB doing except wasting my time & getting on my last nerve? Anything but their job, I tell you! So, because of all the aggravation, misdirection, deflection, lies and making me relive that nightmare over and over again, WFB owes me for the move ($681.31) AND the $75 charge for a man to come out and hook up my washer & dryer. That's $756.31+, and I will take WFB or Semper Fi Logistics to court over this; another hassle. I still haven't found a handy-man to put my bed back together correctly, and may have to call someone from the place I bought it 10 years ago... in San Antonio, TX. They do have a store in my area, but can't come out to fix it until this COVID-19 nonsense is over. WFB should be ashamed of themselves for the crazy run-around I got from them.

I created a review for SFL below. That was a living nightmare if I've ever experienced one, and I've moved all over this country. They only had to move me 1.4 miles away, and had I known they were going to screw me over, I would've had another person here to watch what they were doing. I was trying to watch 3 people running all over my apartment when I use a cane, and I just couldn't do it. They took advantage of an disabled elderly veteran, and should lose their ability to do business with anybody!

I feel compelled to write a letter of complaint to express how awful an experience I have just gone through with Wells Fargo Home Mortgage. Because of this experience, I will never consider using Wells Fargo again and would strongly recommend to any of my colleagues NOT to use Wells Fargo for any reason whatsoever.

Let me give you a sense as to why I feel this way.

In the first week of April, 2022, my wife and I were in Chicago to visit with our son. We had already made an offer (which was accepted) for a condo in downtown San Diego. During this time, I needed to send a wire transfer to the escrow company in the amount of $40K as a good faith deposit.

I got on Wells Fargo online's wire transfer service to initiate the transfer. I received a message that everything was in good order and that the wire was being processed.

The next day, I got a notification that the wire had not gone through and to contact Wells Fargo. I called Wells Fargo, answered some of their verification questions and was told that the wire would go through this time.

A day later, before I was headed to Chicago's O'Hare airport to return home, I was notified that the wire had not gone through and in addition, the fraud department and now locked down all my online access to my accounts. When I called Wells Fargo's fraud department, I was told that I would need to go to my local branch to clear things up.

The morning after I returned home, I headed to my local Wells Fargo branch in Rancho Bernardo to initiate the transfer and unlock my accounts. At this point, I was already fairly frustrated with the process. Why even have an online wire service if it's basically unusable?

I met with Jorge Lopez (Small Business Banker) at the branch who helped me process the wire transfer.

Upon learning that the wire was for a real estate transaction, Mr. Lopez introduced me to Jennifer Le (Home Mortgage Consultant). She said that Wells Fargo had competitive rates and would like to give me some ideas on what I could expect if I went with Wells Fargo.

As a real estate investor of commercial and residential real estate (I currently own over 20 properties around the country and in other countries worth approximately 24 million dollars), I told her that I already have a mortgage broker, but I would be happy to see what she could do.

She gave me an interest rate that was. 05% lower than what my mortgage broker could do. I said I would think about it.

The next day, she called back and said rates were even a bit better and were even lower than she had previously stated.

I told her that I would give her a chance, on the following conditions:

1. She would have to be able to process the loan to close by no later than April 28.
2. She would have to give me clear indication that the loan would likely be approved.
3. She would have to understand (as my usual mortgage broker does) that both my business and personal tax returns show very little income because I do my best to legally expense as many costs as possible to our business.

Upon asking me a few income and asset qualification questions, she said that Wells Fargo works with these type of loans and situations all the time and that she didn't see a problem with any of my conditions.

Here's where it starts falling apart.

Within a few days, I am notified that Ms. Le no longer works at Wells Fargo. I am then told that my new loan contact would be Jennifer Weber (***@wellsfargo.com).

On April 22, I receive a call from Wells Fargo that the underwriter from Wells Fargo has rejected my loan. I then contact Ms. Weber to find out what is going on.

A quick recap of the loan I am applying for. The condo, which we will be using as our second residence, was priced (and accepted) for $1,935,000. We intended to pay cash in the amount of $1,400,000, and get a loan for $535,000. Again, we were planning to pay $1,400,000 in cash.

Ms. Weber contacted the underwriter (or that department) and got back in touch with me. She said that the loan had not been rejected and she was trying to get the underwriter to approve the loan. She also asked for additional income documentation like W-2's from our companies.

It is now Monday, April 25, and Ms. Weber says that she is still pushing and to give her some more time. I know she is trying, but I tell her that I can only wait perhaps one more day because we must close by the 28th.

On Tuesday, April 26, she contacts me that she is still hoping the underwriter can do it. I give her until noon on Tuesday to figure it out because I need to send out a wire to go out on the 27th.

At approximately 3:30 pm on the 26th, I go to my local Wells Fargo branch and once again, meet with Mr. Lopez to initiate the final transfer of funds to purchase the property. I explain my frustration and outline what has happened since I first met Mr. Lopez (and Ms. Le), and he calls Ms. Weber to see if anything can be done.

When Ms. Weber sees that time is up, she writes the following email to me:

Hi Wayne,

I know time has run out as you have wired your funds. I did however find out some information for you. Cash recoup is at the same rate as a purchase but would need new loan application and loan lock. Interest rates have increased probably. 5% since this loan was initiated.

Thank you,

Jennifer Weber

Here is my situation:

1. My credit rating is over 800.
2. In the final days of this application, I provided every document that was requested of me, in addition to payment history for a similarly priced condo we had just sold which showed that we paid on time every month, and often paid double the mortgage just because we could.
3. We have over $5,000,000 in our stock brokerage account.
4. We ended up paying the entire cost of the condo ($1,935,000) in cash.
5. Of the 21 properties we currently own, 20 of them are owned free and clear.

I would love to run this up the chain and let the higher ups at Wells Fargo know how incredibly ridiculous this is. If their business model is to find out when someone is putting in a deposit for a real estate transaction to insert yourselves in to get some business, WF really ought to make sure they can follow through on their commitments. I wish the underwriter could explain how a customer who ultimately paid cash to buy a property in lieu of getting a loan isn't qualified to get that loan?

As a customer, I had to liquidate (and pay additional capital gains) on an additional $500K because of my poor judgement in taking a chance with WF. Never happened before and believe me, lesson learned the hard way.

I have NEVER not gotten a loan that I applied for. I took a chance with Wells Fargo after their loan consultant approached me. They approached me!

I do not blame Ms. Weber (or even Ms. Le) for this situation. I put the blame squarely on Wells Fargo mortgage.

I work with many investment colleagues and investment associations and will make every effort to inform them of the lousy customer service I've received, particularly since Wells Fargo is my local bank which I have been a loyal client since the days the bank was Great American.

Wells Fargo is a large and powerful institution. My complaints obviously mean very little to them. Hopefully enough people will realize that their business practices actually can hurt investors like me.

Regards

(UETR:396e354a-5adc-4d30-a11b-42905df406ff)

On December 1st, I instructed my trading partner in Canada to transfer $43410 to my account elsewhere. However, the credited amount was in Hong Kong dollars, resulting in a significant financial loss of $760.81 and, more importantly, severely damaging the long-term business reputation and trust between me and my supplier.

I demand an immediate investigation into this matter and the full refund of the $760.81 loss caused by the unauthorized currency exchange. If this matter is not resolved satisfactorily, I will have no choice but to file a formal complaint with the Financial Conduct Authority (FCA) in the United States and take further legal action if necessary.

My last name on my credit card is correct, Cook. However my rewards and transfer of funds has my former last name Donaldson.

I sent you all my documentation because I don't have a Wells Fargo branch where I live in Dover Ohio.

I sent a marriage certificate, a letter with a notarized signature, copies of my driver's license and passport.

I have completed my end of requirements however you have not completed yours on your end.

Regina Cook

Card ending in 9483.