CB Cruises and Charters Celebrity Cruises Celebrity silhouette 12 night transatlantic cruise

Celebrity Cruises review: Celebrity silhouette 12 night transatlantic cruise

David Knight at sea of godstone, GB

Nov 17, 2023 10:34 am EST

Verified customer

Featured review

My first cruise was in January 2023 on the Equinox which was a fantastic cruise and gave us the bug. I then proceeded to book a further 3 cruises One recently taken which complaint refers to.

The recent cruise from 22nd October to 2nd November was very unpleasant as it was not in good weather that is beyond anyone s control we know that. Bearing in mind these below are my issues.

1/ we lost a days sailing and received a very small credit but worst of all we missed a stopover in the Azores which was our main reason for the trip.

2/ many days at sea in generally bad weather with restricted activities.

3/ Bermuda trip was impaired by a dinghy found floating at sea which involved our ship in retrieving this which gave us a very restricted time in Bermuda as 3-4 hours is not enough time to discover the Island, we made a quick trip to Pharmacy had a quick lunch and back on board again.

4/ Nassau was also a very restricted time so all in all not good.

Food was not up to standard in most restaurants although Buffet was good and the Murano was excellent but the rest were poor at best average.

The entertainment was mediocre with one act Rebel was outstanding but the others were limp.

To sum up we had a paltry offer of compensation for what was a days loss of cruising and a third of our trips cancelled. I appreciate you cannot control weather but the rest you can and control by better compensation should be afforded

Claimed loss: 3 cruises the 2 either side of us we had the worst deal and if we had stopped at Azores the other Issues would have still been unacceptable but would not have seemed so serious I think $1000 each would be reasonable.

Desired outcome: Compensation, reduced trip, serious upgrade my equinox trip I raved Equinox one of the older ships Silhouette could learn. One good point considering the weather disruption the logistics of getting circa 3000 people resettled was good.

Celebrity Cruises - aqua class cabins under gym 5

Resolved

Celebrity Cruises - no customer service! 7

Resolved

Celebrity Cruises - bad experience 8

Resolved

Celebrity Cruises - wedding ceremony & reception

Celebrity Cruises - Lack of action promised by celebrity engagement center time i've spent trying to get this resolved. 1

Celebrity Cruises - room aqlo the ship was to be refurned

Celebrity Cruises - Misleading advertisement of "deals"

Celebrity Cruises - damaged clothing

Celebrity Cruises - transferring booked cruise to another cruise booking, no 1025716 millennium to celebrity apex

Celebrity Cruises - Lost and found

View all Celebrity Cruises reviews and complaints

Previous review Next review

0 comments

Add a comment

Celebrity Cruises contacts

Celebrity Cruises phone numbers

1800 932 611
1800 932 611

Click up if you have successfully reached Celebrity Cruises by calling 1800 932 611 phone number 50 50 users reported that they have successfully reached Celebrity Cruises by calling 1800 932 611 phone number Click down if you have unsuccessfully reached Celebrity Cruises by calling 1800 932 611 phone number 41 41 users reported that they have UNsuccessfully reached Celebrity Cruises by calling 1800 932 611 phone number

55%
Confidence score

Ireland

1800 754 500
1800 754 500

Click up if you have successfully reached Celebrity Cruises by calling 1800 754 500 phone number 3 3 users reported that they have successfully reached Celebrity Cruises by calling 1800 754 500 phone number Click down if you have unsuccessfully reached Celebrity Cruises by calling 1800 754 500 phone number 6 6 users reported that they have UNsuccessfully reached Celebrity Cruises by calling 1800 754 500 phone number

Australia

+1 (888) 751-7804
+1 (888) 751-7804

Click up if you have successfully reached Celebrity Cruises by calling +1 (888) 751-7804 phone number 1 1 users reported that they have successfully reached Celebrity Cruises by calling +1 (888) 751-7804 phone number Click down if you have unsuccessfully reached Celebrity Cruises by calling +1 (888) 751-7804 phone number 1 1 users reported that they have UNsuccessfully reached Celebrity Cruises by calling +1 (888) 751-7804 phone number

United States & Canada

+44 844 493 2092
+44 844 493 2092

Click up if you have successfully reached Celebrity Cruises by calling +44 844 493 2092 phone number 12 12 users reported that they have successfully reached Celebrity Cruises by calling +44 844 493 2092 phone number Click down if you have unsuccessfully reached Celebrity Cruises by calling +44 844 493 2092 phone number 10 10 users reported that they have UNsuccessfully reached Celebrity Cruises by calling +44 844 493 2092 phone number

9%
Confidence score

United Kingdom

+64 800 102 123
+64 800 102 123

Click up if you have successfully reached Celebrity Cruises by calling +64 800 102 123 phone number 0 0 users reported that they have successfully reached Celebrity Cruises by calling +64 800 102 123 phone number Click down if you have unsuccessfully reached Celebrity Cruises by calling +64 800 102 123 phone number 0 0 users reported that they have UNsuccessfully reached Celebrity Cruises by calling +64 800 102 123 phone number

New Zealand

+1 (305) 341-0205
+1 (305) 341-0205

Click up if you have successfully reached Celebrity Cruises by calling +1 (305) 341-0205 phone number 0 0 users reported that they have successfully reached Celebrity Cruises by calling +1 (305) 341-0205 phone number Click down if you have unsuccessfully reached Celebrity Cruises by calling +1 (305) 341-0205 phone number 0 0 users reported that they have UNsuccessfully reached Celebrity Cruises by calling +1 (305) 341-0205 phone number

International

+33 805 118 000
+33 805 118 000

Click up if you have successfully reached Celebrity Cruises by calling +33 805 118 000 phone number 0 0 users reported that they have successfully reached Celebrity Cruises by calling +33 805 118 000 phone number Click down if you have unsuccessfully reached Celebrity Cruises by calling +33 805 118 000 phone number 0 0 users reported that they have UNsuccessfully reached Celebrity Cruises by calling +33 805 118 000 phone number

France

+39 104 218 202
+39 104 218 202

Click up if you have successfully reached Celebrity Cruises by calling +39 104 218 202 phone number 0 0 users reported that they have successfully reached Celebrity Cruises by calling +39 104 218 202 phone number Click down if you have unsuccessfully reached Celebrity Cruises by calling +39 104 218 202 phone number 0 0 users reported that they have UNsuccessfully reached Celebrity Cruises by calling +39 104 218 202 phone number

Italy

+34 902 209 207
+34 902 209 207

Click up if you have successfully reached Celebrity Cruises by calling +34 902 209 207 phone number 0 0 users reported that they have successfully reached Celebrity Cruises by calling +34 902 209 207 phone number Click down if you have unsuccessfully reached Celebrity Cruises by calling +34 902 209 207 phone number 0 0 users reported that they have UNsuccessfully reached Celebrity Cruises by calling +34 902 209 207 phone number

Spain

+1 (305) 262-6677
+1 (305) 262-6677

Click up if you have successfully reached Celebrity Cruises by calling +1 (305) 262-6677 phone number 0 0 users reported that they have successfully reached Celebrity Cruises by calling +1 (305) 262-6677 phone number Click down if you have unsuccessfully reached Celebrity Cruises by calling +1 (305) 262-6677 phone number 0 0 users reported that they have UNsuccessfully reached Celebrity Cruises by calling +1 (305) 262-6677 phone number

(800) 576-0519
(800) 576-0519

Click up if you have successfully reached Celebrity Cruises by calling (800) 576-0519 phone number 0 0 users reported that they have successfully reached Celebrity Cruises by calling (800) 576-0519 phone number Click down if you have unsuccessfully reached Celebrity Cruises by calling (800) 576-0519 phone number 0 0 users reported that they have UNsuccessfully reached Celebrity Cruises by calling (800) 576-0519 phone number

More phone numbers