CB Cruises and Charters Celebrity Cruises bad service

Celebrity Cruises review: bad service 6

Pamela of US

Apr 08, 2009 7:58 am EDT

Review updated: Nov 19, 2023

Resolved

Featured review

Our cruise was in June of 04 from Anchorage, Alaska to Vancouver, British Columbia. My major complaint is that over $3000.00 worth of jewelry was stolen from my cabin.

I am 99% sure this theft was commited by a member of the staff assigned to our deck. I was not aware the jewelry was missing until I got home and proceeded to unpack. I firmly believe it happened on the last night of the cruise while we were out having dinner and attending the show.

When I reported this to Celebrity Cruises, they treated it as merely a "loss" and did nothing more than search the "lost and found" department.

I have to admit my own error in not using the provided safe in our cabin, even though I believe the jewelry was lifted out of my suitcase on the eve of departure. Throughout the cruise, the housekeeping staff would carelessly leave cabin doors wide open and often unattended for several minutes at a time.

If you ever use Celebrity, BE CAREFULL ! ! ! Watch your belongings, use the safe for valuables and lock your suitcases daily while away from the cabin. My advice is to use Crystal Cruises. They are a bit more pricey, but worth it in the long run.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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Dr. John Breen

boynton beach, US

1 comments

Dr. John Breen of boynton beach, US

Nov 19, 2023 4:44 am EST

date an time is NOW. NO HELP OR SERVICE. Site is worthless for a billion $$$ company. Or is it done intentionally ? I hope this site that crashes every 8 minutes puts them out of business FOR NOT PAYING ATTENTION. MY FIRST AND LAST EVER WITH THESE CLOWNS.

Helpful? 0 0

Please sort this

Co Donegal, IE

1 comments

Please sort this of Co Donegal, IE

Apr 30, 2023 7:00 pm EDT

Have a package deal with your cruise September 2023 but have given me connecting flights to Barcelona I have been traveling a lot on cruises and never given a connecting flight The travel agent said it’s up to yous

Helpful? 0 0

Mary Blake

, US

1 comments

Mary Blake of US

Nov 10, 2019 1:19 am EST

We were on a Celebrity Reflection cruise from 12 to 24 October 2019, it was our first Celebrity Cruise, we consumed one bottle of water and a small pack of Pringles chips. We were charged £28.60p, we think we were grossly overcharged, we would like our money back.
Room no: 6268
Client no: [protected] C2

View 0 more photos

Helpful? 0 0

Sonpal

, GB

2 comments

Sonpal of GB

Jun 09, 2019 7:21 am EDT

Cannot submit complaint due to

Helpful? 0 0

Sonpal

, GB

2 comments

Sonpal of GB

Jun 03, 2019 3:13 pm EDT

Having difficulty in sending my complaint.

Helpful? 0 0

WINNER

, HR

1 comments

WINNER of HR

Apr 28, 2009 10:44 am EDT

OWNED

Helpful? 0 0

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