Eureka Forbes
Reviews and Complaints

i want instal my aquaguard
pls contact me

I too faced the same kind of problem in CHENNAI. It took almost 3 months for installation. That too after making lots of calls and wasting a hefty money in calling them, waiting for thier "HOLDs"... i will never recommend Eureka's Aquaguard because of the worst services offered.

We Have aqua guard from eurelka forbes. lodged a cmplaint at their help line. calling up 10 times a day complaint no. L91220. exe. keeps saying some engineer will visit but more that 5 days no one has turned up. AMC taken. still no response. they do not details of franchisee in andheri east. we are buying water from out everyday. I want to appraoch consumer forum and media. who can help me.

Eureka Forbes cheat you with their product. I had entered in to an annual maintenance contract for all the cartridge replacement the Reviva after two years of use, but the firm has replaced them with spurious candles with the result that the Reviva tank gets filled in ten minutes instead of the one hour filling time.
from Chennai

Thanks for your early response, the repair has been done within 48 hours.

eureka forbes is sucks and its after sales ervice is horrendous...these guys just dont listen

Any one having complaints about Eureka Forbes water purifier should approach Consumer Redressal Forum ( This a Government body with semi judicial powers) in their area. Please keep all the records You can fight the case yourselves, no lawyer or stamps are required. Consumer forum is sympathetic to consumers. Consumer forum imposes penalty onthe companies and if the penalty is not paid then arrest warrant can be issued by court to make the company obey the court order. I was successful in my efforts.

Customer Service at Eureka Forbes is non-existant. I have been waiting over two weeks to get my water purifier serviced. A lot of empty promises from the company. I suggest everyone boycotts their products.

We would like to inform you that we had purchased Aquaguard Water Purifier-RO system in the name of Gaurav Gupta & Associates in Gurgaon. Our Receipt No: 15919 & Order Form Cum Receipt No. [protected] dt: 26.2.08 from divisional sales office: Bhanu Complex, 2nd floor, Mehrauli Road, Sukhrali, Gurgaon-122001.

Our waterpurifier is not working since saturday. We called these nos. of Eureka Forbes : (Gurgaon) 4111664, 2343599, 2347599, helpline-[protected], complaint no: L-164 & [protected]. But waterpurifer still useless. We are amazed there is no co-ordination between Sales executice, Executive Engineer & Tele-caller. Telecaller said we dont have any no. of executive and don't know the activity of executives. It is surprising they dont take any responibility of customers' complaint or query.

Rupesh who attend the complaint on 11.6.08, not able to satisfy the complaint and SPICR no: [protected] dt:11.6.08.

Kindly solve the problem. Purifier is not supplying the water since saturday. We are forced to purchase the water from Bislery dispite of valuable product of Eureka Forbes. This is disgusting!

Thanks & Regards.
For Gaurav Gupta & Associates
Sonia Raman

Hi!

We have Shifted From delhi to Mumbai. And Several Times Complained to Change the Filter of the RO. But they are not responding to it. And Now my son has got some stomach ache and Vomiting. As Water Born Disease are very Dangerous... Kindly let me know where is the Service Center for RO System in Mumbai/Navi Mumbai

Sales agent Pradeep Rai, based at varanasi sold me RO water purifier and on July 6th 2007 he took 1600 rupees for service contact and since then he has disappeared. Contacting on phone he talked rubbish and told me that he has left the job and told me to contact head office. He promised me to give the receipt of bill next day and repair machine but since then he has not turnedup. Since this morning he has dropped his connection so I can not approach him. This is simply a case of fraud.

I have also saime company RO; But its tap become overflow, main inlet supply is not coming, even main utility is switched off; water is coming into its tap. I complained to dealer from where I purchased this but response is not quite satisfactory. The only thing regarding RO system of Eureka Forbes; said company is that there service is most awkward, most poor, most worst.

I am requesting to all of you please don't buy any product About-Eureka-Forbes because i brought a aqua guard and i cancel the order on same day (16.01.2016) but still i didnt get my refund i called customer care more than 10 times no have have the anwser when i will get they fully cheaters and please dont call any guys for demo.

If there is a prize for the worst service category, these guys shall win hands down. I am surprised that in today's times, such a company even exists!. I read somewhere that they are one of the best companies to work for. What a joke!. Its been a week since my aqua flow stopped working and I am still making endless calls and noone responds. No amount of shouting is useful. Even animals are better than these so called service personnel. God help India with such companies. India shining indeed, my foot!. I wonder what kind of language shall get thru to these people or are they even people I wonder?.

I would like to bring to your kind notice that our aquaguard compact has been not serviced for the past 6 months. We had paid for 3 years AMC. Our last service was done on dec 2009. Thereafter, there have been no response. It has been heard that the panvel center (KANAN ENTERPRISES) is being closed & now it is transfered to CBD. Our contract receipt no. is 10. Kindly take some measures quickly. Awaiting your response in anticipation. By Prasanna Menon (mob no: [protected])

i ramakant sharma having customer no. [protected]. i want to inform you that i have purchase your companies gold nova model in last month. in one month it will not working properly, at present it is dead. i am making complain for the same on your helpline no on 5/11/2009 and the complain no. is [protected]. and on 6/11/2009 complain no. is [protected]. your person told me that your complain attend within two day's, but till today (10/11/2009) time 13:15 pm. no one come to attend the complain. again i make a call to your helpline for the same they told me that our system not working please give your detail we will attend your complain on priority basis but there is no result.

at the time of selling the product your executive give us so many commitment that there is no problem in our service we are attending any complain within time limit and etc., i want to ask you that this is your service ?. when customer making a complain and it is not attending the complain after 5 day's. i request you to please give me replay for not attending the complain when my machine are in warranty period.

I BUYED A NEW FILTER AFTER 6 MONTHS IT STARTED CREATING
PROBLEM. WE WERE VERY UNCOMFORTABLE AND WE DONE COMPLAINT FOR IT BUT THERE WAS NO RESPONSE. ONE WORKER OF HIS OFFICE NOW USE TO COME AND SOLVE OUR PROBLEM AND TAKE A LOT OF MONEY FROM US.

I have an aquaguard filter of Eureka Forbes. I gave at least 10 to 15 complaints for my filter but the result is zero. Now I am thinking of buying a new filter from a better company which will give us a better after sale service .

I have the same problem with Eureka Forbes. I purchased a Forbes Crystal and also AMC, but still no one came to attend my complain. I spent Rs.7950 +Rs.1000 AMC, it is worst. I think if I spent this much of money I could purchase any LG or other brand product who can give me a better service.

i`m fully agreee with them.It`s waste of out time to complaint them

I have also facing problem with EUREKA FORBES. Their service is very-very poor.I also purchased a R.O about 6 Months back. Till date I never received any service from them. Now I am calling regularly MR. PRADEEP([protected])but till now not recevied any Satisfaction from PRADEEP.

FROM --- VIKRAM SINGH
[protected]
B-17/WEST KIDWAI NAGAR
NEW DELHI

Eureka Forbes has the worst after sales service. Complaint launched about 2 months back is still unattended. Ever time one calls up the call center they just apologize stating that someone attend to your complaint by visiting your residence very soon. Till date no one has arrived. Its money invested and gon waste. I will recommend ever one never ever buy anything from companies like these. also can anyone recommend where we can launch our complaints against Eureka Forbes?

Thanking you,
Ameet.

I agree with the above complain. After taking so much for AMC they are not bother to attend the complain.
My contact No.[protected]

I fully agree with the above complain. The service offered by Eureka Fobes is horrible. I bought water purifier last year in June 06. There is a free routine check-up in 24 months. However we have called several times at Andheri Office in Mumbai also registered complain on their 24 hours number. But still we are waiting for that auspicious day to come when some one from Eureka Fobes will come to our house. Before the buying the appliances we were getting regular phone calls from the stupid sales person, however once it’s sold they are not bothered.

Please be care full from these sales people and their false promises. If you want a water purifier look for the good brands visit Vijay sales or any other big dealer who has many varieties to offer and of course prime importance to service.

I completely agree with all the complaints above on Eureka Forbes product. They are really pathetic when it comes to customer service. I have got an AMC for an Aqua Guard, and there has be no service from their side. I have following up with about 7-8 persons from Eureka Forbes, but there is simply no resolution. Eureka Forbes is a Big Cheat.

Hi, Im Prateek.. I agree with all of you wrt the service provided by Eureka Forbes. They are godd in selling the products however after that only God can help you if there is any issue.
The service enginers use all duplicate parts and advise to get AMC done everytime.Im using RO system for last yrs and I have paid 12000 for AMCs as of now. the actual cost of product was 13000 and still the performance of the product is worst.

I would suggest everyone not to buy any product from eureka Forbes..

Hi
My name is M.A.Majeed I am from Hyderabad, I purchased the AQUA GUARD from the head office in Hyderabad I was told that they have only the direct module of marketing and I was cheated from a direct marketing agent asI was told that the maching which costed me 11000 would convet bore water to mineral water and now the service agent tell me that I cant be able to do so and when ever I call for a service request no one turnes up
I think I am wasting time with them I would trough this maching and buy sone thing else

Majeed
Hyderabad
[protected]

hey dis is gautam here. i hav pur aquaguard 2yrs back.nw i m facing some problem in it, bt when i m trying 2 contact any1 no 1 is responding.i hope 2 receive any responce frm them

ya i am sudharsan reddy of jp.nagar, i have been cheated by the ESHWARI ENTERPRISES #982, 14th main, judicial layout, G.K.V.K. POST, Yelahanka new town bengalore 65. i had filed a complaint on the performance of my AQUA SURE which i am using .but i got a good response form them in two days. he had supplied accessories for that for paying RS 670. but they stopped functioning from the next day, by the by the contact number of the ENTERPRISE also stopped working. the service is poor in this regard. the contact number of the ENTERPRISE is [protected] is their office number told by their service man. and the personal contact of the service man also stopped working form the same date 27-03-07.the complaint number is 0308 7164.

the service is too worst regarding me.

my contact is [protected]
[protected]
first floor 988, 12th A cross, 35th main jp nagar first phase bangalore 78,

landmark BANGALROE ONE

I'm contacting Eureka Forbes - India from last 6 days to replace the filters. My water filer is not working and is dead. Its poor response from Seniors as well.

Please return my AMC money back since you do not provide any service.

Please help me.

Best regards,
Sanjeev Jaswal
[protected]

Cheating ,Delay in service,

Service people always come at night 10.00

All Pakistani group they dont know how to talk with customer

Past 5 days i am continuously calling their customer care and written e-mails to them but nobody bothered to call us.

This is the complain number

Dear Customer, your complaint no. is WO-030723-[protected]. Our technician will visit within next 24 working hrs to attended to your request. -EurekaForbes

Worst service, Don’t but Eureka Products..

Worst service, Don’t but Eureka Products..

I m using last five years and i m fully satistified and i refered my friend also .. And they are using this product and they are also satify about this stuff .. But AMC and CMC is expensive .. That is the issue and price also ..

I'm using since last 5 years and got services properly. I've only issue about price. Prices are so high. I suggest to company look into your pricess and make it some less then every one can afford it...

i have complaint in product and service.We have purchased dr.aquaguard water purifier before twomonths.we have problem in water purifer dropping of water at regular interval.we have complaint this issue to the sales executive many times but till now the product yet to be cleared.so kindly take neccassary action to clear our issue

Dear Sir,

i have a RO Plant and have problem / servicing work and need service solution immediately. i have no contact no. for service center location at Baroda.

So, pl. do contact me on my Mob No. [protected] immediately.

i guess it does not make a difference to the company.i bought a total ro on 20th novenber and it fills in onlu 6 liters of water i have complained several times but till date no one has come to see the machine .after reading this website looks like i not the only one harassed by their attitude .it is in deed shameful that the same company that fixes up the machine within 24 hours because we dole out 14 thousand rupees doers not bother to do its job which is servicing and looking into the customers needs.

I have bought Eureka Forbes RO system. But there is lot of problem in it, its level switch is not working and it more than 24 hrs. To fill the tank. I have complaint several times but it is of no use.

Its service worst!