Austins Affordable Autos reviews and complaints

1 year ago I signed an 18 month contract at Austins Auto's on a 2000 Jeep cherokee, The initial buying experience was a nightmare, The staff at Austins (including the owner) ALL appear to have some sort of either mental or drug problem, Or who knows, maybe both!

The sticker price on My Jeep was $4, 500 I put $1, 500 down, and the same day I bought it I had to put it in the shop because it wouldn't make it off the lot! it was a fairly minor repair to make this vehicle run, so I agreed to pay for it so now in order to drive this vehicle off the lot i have put $1, 700 into this Jeep!

That was hardly the end of repairs!

the first 2 weeks into this Jeep I replaced The head gasgits, The heads, the breaks, the rotors, 4 new tires, shock towers, shocks... the list go's on... So it has been 1 year now and I have missed not 1 payment! I notified Austins that my payment would be 5 days late, And Austins said that was no problem at all, Just be prepared to pay there oh so ridiculous $20 per day late fee! so as irratated as i was that after being such a patient loyal customer I Was being treated like this, I had no choice but to agree. THEN 3 days before the day we had arranged my payment to be made Austins REPOES my car! Mind you at this point I have only 5 payments left on this jeep and thousands into it! when the repoe man shows up I was on my way to get my children from school, and they go to school out of district so it takes me nearly one hour to get to them! I was sure that there must have been some mistake! So I called to ask why they sent repoe people when they knew I had made arrangments?

The WT So called "manager on duty" wile Mr. Austin was behind bars again, Litterly Laughed! and said "it happens to be my legal right!" I was utterly shocked! I was not even a week late! AND i made arangments with them!

i started crying, not knowing how I was going to get my kids!

I begged the lady to at least let me get my kids.She said in a very snoty voice " it's not my job to care about kids!" So needless to say My husband and I were LIVID! and we went to the dealership the very next day and said we have had it with this dealership and we want a payoff amount on the vehicle, the payoff we were givin was consistent with our records.

When we came in to talk with the Mr. Austin and offer the funds, he DENIED payment and said there must be some confusion we actually owe $3, 500! Now tell me how that happens when 1 year ago the sticker price was $4, 500 and we haven't missed 1 payment?!

Mr. Austin blantently told us his house is in reposession and anyone who is even 1 day late is getting repoed! and apparently having a couple thousand dollars added to their contract as well! Our Jeep now sits on the Lot with a sticker price on it for $5, 999!

this is the THIRD time they have repoed that Jeep from a customer who was close to paying it off! needless to say My husband and I are taking the money we were going to use for the pay off and getting an attorney! So that is how they keep a inventory! they wait for you to be 1 day late then they repoe your car!

BE CAREFULL DON'T THROW YOUR HARD EARNED MONEY AWAY AT AUSTINS! WE WILL ALSO BE CONTACTING THE NEWS AND WE ARE IN THE WORKS OF FORMING A VERY LARGE PICITING GROUP! HOPE TO SEE YOU THERE! :) MR. AUSTIN YOU HAVE RIPPED OFF THE WRONG PEOPLE THIS TIME MY FRIEND! PEOPLE MIGHT LIKE TO TAKE IT IN THE ### IN THE JOINT, BUT WE CIVILIANS DON'T TAKE IT LIKE THAT!

Smelly Experience
To the owner / manager

I work hard for my money and expect alot in this poor economy. You should have a good look at your staff and / or your manager because they lost a potential sale.

Very weird experience. I went into this place recently as there were balloons everywhere - something like a blow up sale or blow out sale. Well, it was pretty quiet at the time and I just looked around which was cool. When I went into the little building they have there I could swear I smelt dogs (you know). So that was the first weird thing. But the weirdest thing was hearing the staff, if thats who they were frankly gossiping about some guy called Matt Austin (who must be the owner or the son or something?) and kinda cracking jokes about him. I didn't think too much about it. The receptionist asked if I was ok - she seemed really busy on the computer but bored and kept looking up at me and at the other guys.

I said I was ok because I then realized the "staff" were talking to a customer. I could hear this guy on the phone getting louder complaining about money and I got the idea he was the manager. As he got louder the receptionist looked more uncomfortable and I just left. There was shouting in the office as I left and I just hurried on down the lot and jumped on my bike again. As I went out I found this flyer printed up by someone with a beef against them and I just thought no I don't think so.

Don't know if it was just a bad day or what but I work hard for my money and I expect better service than that. I'm still looking for a car because I'm not in that much of a hurry - but I can still remember the smell. But I was looking and could have been talked into a car if the right one was presented. I had a cash deposit of $400 and could have produced more if needed. My credit is not perfect but I'm normally a good payer and have now got a regular part time job.

I just expected more. Two stasr. OK its a car yard so its pretty much just a shack on stones - I can't believe the the smell in there.
Price Range: $1, 000 - $1, 500
Recommended: No

There are 88 fake, duplicate positive reviews written in blocks of 10 and 20 all on the same day that follow real customer complaints that "disappear", Its not just here its insider pages & Yahoo reviews and a few other smaller sites.

There are 8 negative reviews - mostly pointing out the above.

If you don't understand this statement then go to Austins and get the crap ripped out of you because your even dumber than they are.

Here's what will happen. The owner, Matt Austin will take your trade in and finance you. When you have nearly paid it off and / or fixed it up, he'll 86 you from the property, or tell you its ok to pay late verbally, or tell you he can't take your payment because the card machine's not working today etc etc

Then he will repo your car and lie about it, threaten you and re-sell your car illegally. Sometimes cars are sold three and four times.

Even if you pay cash, they frequently pull the fuse on the engine warning light, air bag light or put very little fuel in the cars so the "test drive" is very short, make up excuses not to go on the freeway. Small time dealerships like Austins Affordable Autos get the left overs at auctions that the big dealers didn't want. Thiese cars come from a pool of unwanted cars people traded in because they were [censored], and he ends up with the left over [censored] the other dealers didn't want and trys to cover up the defects, inflate the price and sell it. To YOU.

Its a huge risk buying a car like that and the horror stories keep mounting and getting deleted.

This is what the deleted reviews are about and this is why I'm warning you all. They are bad people with evil in their hearts and the type of ex-cons you feel uneasy around. The fat guy with skinny legs is Matt Austin. Fortunately he's almost broke so we won't have to put up with the ### anymore. If I can save just one person by writing this it was worth it.

Oh Do check out the other negative reviews as they have detail on Matts extensive criminal history, ways you can fight repo, picketing, flyers, complaints to the attorney general, free alternate means of dispute resolution and your rights.

Peace

Would never work there again or for Matt Austin at Austins Affordable Autos. Word is its broke they sold off one of the car lots – never really got going anyway and he lost his houses, his blonde playmate trophy, kids, Sharons draining him he had some kind of breakdown in Prison cause he didnt take pills or got beat up or something. The story keeps changing you never know. Never knew he was actually nuts but makes sense. ### anyway. Cars are mostly hit and miss pieces of ### that end in repo. Glad to be out. Read about the sexist [censored] Matt Austin did the girls, but hes like that from day one – full on comments but I havnt seen him like raping anyone although he’d hit on everything real heavy. It actually worked sometimes on the despo's but never for long then get f*cking ugly and blah blah. Yeah try that fat ### when your broke. Still, they they could leave anytime they wanted and the hot ones left the job real quick and hed be on craigs list with an "urgent" post – Matt used to pay them more to put up with his [censored] so were all adults. If you work there it aint no church choir ladies. The thing that sucked ### was when he’d stuff up a sale by perving on the ladies or losing his temper. F*ck I’d go there just to see the circus but work there – no way unless your flat broke – he does pay cash under the table which also helps to be fair if your dodging child support like I hear he has started to do now. I cant believe Sharon would put up with it. Who knows. Oh, and watch out, when you leave GET YOUR COMMISSIONS first or you’ll never see them. Supriise! Oh yeah, and he rings like everyone and tells them you stole [censored] even if you didnt but I ended up getting a call from someone who called him to trash me, thats how they knew I was on the market so thanks Matt! If you go back to jail or prison or whatever I might come by just to see whats going on. Whats with all the ex-cons? You really should have kept Henry. Why you keep airing you [censored] in public I dont know but its no wonder your going bust. The economy has gone to [censored] have you worked it out yet, what a mess that place is now.

Found his criminal record online its kinda worse and better than I thought. Its LONG and the petty ### like theft is lame but the murder stuff was just like manslaughter or something assult XXX. I put it in the link if anyone wants to peep at it. Couldnt find the rape stuff where he said he met magic in jail. Probably just a charge or whatever. Later Austins Affordable Autos.