AT&T’s earns a 2.2-star rating from 2162 reviews, showing that the majority of telecommunications consumers are somewhat dissatisfied with service and connectivity.
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appalling service
Switched from Direct TV which was trouble free (but expensive) to U-verse in August. Saved money BUT since August I've had a serious issue with television audio drop outs..the lips move but theres no sound...only a word or two missing per spoken sentence...enough to make you go crazy and say "huh?" Often. They say you can pause live TV... rewind it...etc...BALDFACE LIE...well you can on the DVR TV but not on any of the other TV's...they didn't tell me that before I joined on (bet they didn't tell anyone that.) Direct TV was expensive but worked. Uverse is cheaper (although not cheap) but will drive you up a wall...and get this...to attempt to fix the drop out problemthey sent a guy out to replace my DVR box which meant I had to re-program all my shows (55 of them...OK, I'm addicted)...and they BILLED me for the service call...What an organization!
advertising rip off
Att Real Yellow Pages is nothing but a huge rip off. Just as most of the other companies listed have reported, they will not work with you on your advertizing needs. They are all about selling you more and more. If you want to cut your bill down they won't give you any discounts, small just means more money. So don't ever go very large because you can't get out of the scam. Try clling to get another rep who you hope will offer you something other than what you have. Can't find any phone numbers! So beware if you use ATT Real Yellow Pages.That's all I can say. The rep we had was so rude when I told him I wanted to cut my advertizing from 1200.00 a month to $800.00 he would not work with me at all. Everything I asked pricing on he said was more money than I was already paying! So that was the end of our meeting. I guess we won't be in the yellow book for 2010 but maybe they will be willing to deal next year if I let them in the door!
The complaint has been investigated and resolved to the customer’s satisfaction.
I am sorry that you are not happy with yellow pages. I was looking online and found a website that your business can have a FREE ebillboard. Just go to seekshallfind.com. I was talking to my friend Mike and he has a ebillboard and he is happy with his ebillboard.
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Service and billing
I switched to Uverse because I wanted a better internet/cable package than what I had with Comcast; more specifically faster internet. I loved it until I got my bill and found that I had been overcharged. To make a long story short, the installers actidentally gave me a DVR that did not come with what I ordered and ATT subsequently charged me for it. I...
Read full review of AT&T and 7 commentsService
I have had the worst experience ever with at&t and direct tv package
1. Bad installation
Satellite was first installed looking at tree, living me with no reception for over a week.
After getting them to move the satellite, a life wire was left exposed
2. I was offered and agreed to a package price by a at&t representative and was given another
Price was based on a direct tv rebate, which they failed to notify me of.in oder to get the price offered, I had to register for the rebate. This came to my attention after receiving my first bill, which was about four times the amount I agreed to. After spending several hours with a direct tv customer service representative and a supervisor, their solution were to gives me some money towards my bill and for me to pay the remainder. It turns out that the remainder is still about three times as mush as I agreed. As for my rebate, their computers show that I am not eligible for it and it is going to take them another pay period to solve the issue. Till then, I will have to pay full price. Further more, my rebate will only be for one year and my contract for two. I have had service for less than 15 days and this is my experience.
3. I was told that I would only get a bill from at&t that would include direct tv (Not the case) two separate bills.
4. My first at&t bill was also incorrect. The bill was 50 dollars over priced.
I do not who they have selling their products but they should take responsibility for their personnel.
The complaint has been investigated and resolved to the customer’s satisfaction.
Misrepresentation
I was told that if I subscribed to AT&T's Internet service, I would receive a check for $175.00. What I received was a flyer in the mail directing me to a website which said I was eligible for a $50.00 gift card. What can I do? ghe only reason I left my previous Internet service was the promise of the check.
The complaint has been investigated and resolved to the customer’s satisfaction.
hey...you are not the only one...these bums owe me 50.00 rebate that i never got for switching my wireless service to them...many reminders have gone unanswered...then they started sending me huge, very confusing invoices, even their customer service could not decipher it...i finally had enough...i will never do business with them again..take these bums to small claims court...sid
Door to door sales
Several months ago a salesman came to our door. We politely said, "no thank you" after explaining to him we were already happy with the services we have contracted. He returned the next day. Apparently he did not take our answer for face value. Understandable, since sales are important. We politely said no again. He left. No problem. A few days ago...
Read full review of AT&T and 11 commentsWas offered 2 $100.00 checks and 1 $100.00 visa gift card
I was told by a sales rep that I would receive 2 checks in the amount of 100.00 each and a visa gift card for signing up for the three bundle package so far Ive received 1 check in the amount of 100.00 I was also told 4 receivers would be part of the package I ordered, installation was free the amount fot billing wouldnt change (it has) that the amount wouldnt be prorated because the billing began the day of installation and this price was the price until I request a changenot true the amount remains the same for 6months so beware of sales reps. Sad to say its almost safer to order on line a tleast you will have a written confirmation. Its hard to reach the location where this rep works because of the many call centers for this company BEWARE!
The complaint has been investigated and resolved to the customer’s satisfaction.
Charges for troubleshooting
Last month my phone stopped working out of the blue. The phone company sent someone out and said it came from the inside. On our phone bill they charged us $85.00 for them to trouble shoot. When did it become a standard to charge someone for looking into the problem up front? It used to be part of the service you had for paying the monthly bill. With this kind of service I might as well cancel my house phone and maintain my Verizon cell phone as the sole phone. At least they know how to work with their customers! Where did the friendly BellSouth company go...
The complaint has been investigated and resolved to the customer’s satisfaction.
i had service hooked up on december 10th it was uverse internet the tech set up the modem and ran the line from the modem to the box outside i had problems with service on december 11 i called in and was told to click the DO NOT SHOW AGAIN button on my computer i did this and had service again then the agent ran a test on my line and stated there was a problem in my line and scheduled a tech visit for december 14th the tech came out and found no problems anywhere...i got my bill and there it was a 100 dollar fee for the tech visit it doesnt matter if the tech even has to get out just for pulling up i had to pay 100 dollars...this is robbery they said i had a problem in my line and sent someone out where did the problem go now they want my 100 dollars and i will not do it either they fess up to the bs they tried to pull or they can pull my internet and i will go with a respected and trusted provider this is in indiana. and yes people they do not offer any kind of warranty on there proffesional installs the proof is in the pudding i got hooked up and charged a 100 dollars 4 days later for nothing other than what the agent on the phone said
I had a similar problem with ATT. I had been getting absolutely horrible internet speeds for a long time. Called and complained to ATT. They sent out a technician, who after inspecting outside my apartment, reported that there is nothing wrong and there is nothing he can do. The call center person had mentioned that there will be a charge if the technician enters my apartment and if any repairs are done inside my apartment. With than in mind, I declined his offer to check inside my apartment. I was not the only ATT subscriber in that area with the same problem. After few more calls to ATT call center, which did not result in anything useful, I cancelled my DSL service. After two months, they send me a bill for $60.00 charged under 'troubleshooting fee'. Hope this is a billing error on ATT's part. I am waiting for a response to my email inquiry now.
Has this happened to anyone? If yes, how was that resolved?
att does not need you.. you can switch ISPs and they still would not help you setup your outlook...
I got rid of att some time ago for unscrupulous business practices, but this wasn't one of them. You can save yourself a lot of time and trouble by testing the line at the demarq, which is the gray box attached to your house. It is customer accessible and it clearly defines where "their stuff" and "your stuff" meet. In short, if it works when you plug a standard phone into the jack at the demarq, it's your problem. If not, it's their problem. Letting them know that when you call can save you a lot of aggravation too.
As a follow up I filed my complaint on line via email. Got a quick response next day.
They corrected my bill, removing the $85.00 charge, saying that although Field Service reported they repaired my side of the line their own service rep on the phone said the trouble was on their side.
It was a fishy story since the phone was working within hours of my complaint and they said it would take 3 days to get there to fix anyway.
I even inspected my connection box, where the problem would have been if indeed they had made any repairs, and the screw to access the box is still fully painted over, so no one put a screwdriver to get in to make any repairs anyway. And I know they never eneterd my home.
Honest mistake or are they trying to pull a fast one on a unsuspecting customer? You decide, and fight for what you know to be right.
I have almost an exact story. I recall vividly it was a Friday at 11am when my called to say the phone was dead. I called AT&T and they said the same story, $85 if the problem is inside on my line, otherwise they would fix it. They ran a diognostic test and said that the problem was on their side and a technician would be out within 3 days. A few hours later my phone was working fine, so iassumed they resolved the problem.
My wife was at home, no one came, besides they have to get through security and they must call us to get in anyway. No such call. So I doubt a Technician came.
Anyway, I got my bill with $85 for this service call so I questioned it. Got several run arounds between billing and repair, them trying to convince me they did indeed come and fix my side. I asked them when was this? The bill says the 4th, but I called on the 3rd and phone was working same day. This was BS.
I'm disputing it now and if I don't get resolution will definitely switch. I was happy with their service now going on 3 years, but won't tolerate B.S. and blatant lying.
Posted 4/2/10
The same thing is currently happening to me here in S. FL. It also happened to me in Houston, TX.
1 month ago an AT&T technician came to my apartment to hook up my landline. I purchased this landline so that i can use my DSL internet service (offered through At&T). I paid a $35 activation fee. The technician came and hook up my land line and it has been working perfectly up until 1 week ago. I have lived in many countries and when the phone company hooks up your land line, it works permanently without interruption rain, snow, sleet, or hail!
I find it odd that my land line suddenly has no dial tone yet my DSL service works because both are plugged into he same jack. When i called AT&T about to get them to repair it, I was told that if the problem comes from within my home or from my telephone set then there will be a $85 charge. I feel there is no way the problem can be from within my apartment because i did not unscrew the phone jacks after activation and start playing with the wiring. I checked my telephone set from a friends house and it works fine so that rules out a faulty telephone. I think AT&T looks at their customer database and identifies who doesn't have their monthly home maintenance plan, then intentionally disconnects the line so they can bill their customers $85. That's the only thing that makes sense to me. I will be calling At&t to request a credit for the time that my phone service was interrupted (afterall i could not dial 911 in an emergency if i needed to). So far the technician hasn't even stepped foot into my apartment unit. If i see the $85 charge on my next bill i will dispute it and i will not pay for their monthly maintenance plan either. It's just another way they can get extra money from us. nothing else!
Yes, the same thing happened to us. In late September of this year, 2009, our phone began ringing only a half ring or so. I reported it so that AT&T could check the area, as we had just had extensive rain with storms that caused flooding in the metro ATL area. I was sure that there would be a general checking of lines in this area, as I had talked to other people who were having phone line troubles at that exact time. The operator gave me a date of Oct. 2nd when things would be checked & cleared from my calling location .
There was no mention of a charge for reporting the problem. When the next phone bill came, there was that $85 repair charge. It was quite a shock! After many questions, the operator I spoke to then said that somebody did not have to come inside or even to the door in order for a charge to be made. She called it a troubleshooting charge. After putting me on hold a couple of times, she offered to waive half the $85 charge if got the home maintenance for a fee of I think $7.50 a month.
I, too, ask if there are other stories like this out there, but what can be done?
So now there are 3 complaints about the same thing & they are all from different places - TENN, LA, & now GA., and all occurring last month in Sept.
If this is a scam, shouldn't there be reparations made?
Is there some authority that we could report these complaints to?
I think it is a scam. The same thing just happened to me. I would dial out, but when a call came in, it would ring once and then go away - like it was being forwarded. If I picked up in a second, I could get the call. When I reported this on Thursday night by internet, it said that it would be fixed by Friday at 6 pm and there might be an $85 charge. Friday, the phone was totally dead. I then called and placed another repair order - it said it would be fixed by SUnday at 6 pm. The phone was dead until SUnday afternoon. I received an $85 charge. NO one came to my house.
I called the phone company and they said that it was fixed from their office. I said that I was only supposed to be charged if someone came into my house - I asked how someone could fix my inside line fomr their office? I wanted to know what was done to my phone service that cost $85. The woman was going to check with the technician who worked on my problem - I was on hold almost 15 minutes. She came back on line and said the technician didn't know and that she was going to put me on hold to talk to her superivsor and try to find out how they repaired my phone.
When she came back, she said that a technician HAD come out to my house - the problem was between the box and my house and that he was able to fix it from the outside. I told her that I just did not understand that at all. At that time, I didn't think to tell her that my phone was dead from Sat night until around noon SUnday - if a technician had been outside my house working, my dogs would have gone crazy. I do not for a minute believe that they sent someone to my house.
Then she came back on the line and said that her supervisor would be willing to waive the $85 fee if I subscribed to their inside maintenance plan. I told her that was blackmail and that I believed that they messed up my line so that I would be forced to either pay the $85 or subscribe to their inside maintenance plan at $6-7 a month.
I think this is a scam and they are doing this to people who do not have the inside maintenance plan. I am looking on the internet for similar stories - although I do not know what I can do about it except to change companies.
Any similar stories out there?
Unauthorized total protection plus charges
Called to verify exactly what the Enhanced Services Billing was on our AT&T Business Account. It states: Billed on Behalf of Total Protection Plus, LLC. for Preium Voicemail Monthly Fee for $14.95 and MS-State/Local Tax of $1.05 so a total of $16.00/mth is what we have been paying for this so-called "service". After getting the run around on what company is charging this to out BUSINESS AT&T account, I finally spoke with a Representative that said this charge was processed on SEPTEMBER 20, 2005! Let me begin saying that it is NOW SEPTEMBER 28, 2009! FOUR YEARS of these monthly charges to our account! I asked who authorized these charges to begin with and she told me the persons name which was an employee that was no longer with us and hadnt been for almost TWO years! Not only that, but he was just our office runner! nowhere NEAR having authorization to bill to our account. but did this company take time out to verify that? NOPE! so over the period of the $ years we have paid for $816.00 for NOTHING. After the Rep saw how confused i was she immediately asked was this person authorized to bill this to the COMPANY account before I could even get a word out of my mouth & after I said No that he was just a runner for this office she took care of these charges without a question asked. She got approval to credit back 49 MONTHS of charges $732.55 + tax! which automatically showed me this is definately something very common with this company. They did credit this amount above but still was NEVER authorized to bill ANYTHING to this acct so be sure to check EVERYTHING on your bill. If there is something you do not recognize-CALL about it immediately. These companies are slick and will bill you for junk you didnt even order/request until you notice it on your bill and call to inquire on it. Just in case you have this on your bill and do not have the number-it is: [protected]
Our company is Stamps & Stamps. The number and website address I posted above is to Total Protection Plus.
The complaint has been investigated and resolved to the customer’s satisfaction.
I just went thru getting a company called ESAFE ID, INC to quit billing me for this same type of charge. They would not issue and credit! The next month I was hit with TOTAL PROTECTION PLUS, LLC with the same charges. Calling them, I was told I had authorized the charges. NOT SO! I called my phone service provider and it seems these companies are allowed to bill thru the phone provider by law . . . of the FCC! My provider was helpful and credited back 4 months for me. But this is riduculous. Our government and the FCC needs to look at changing this. By the way, this was my personal phone account.
Bait and switch
AT&T recently came to my door, and offered to beat Cox’s prices, with full HD, all the movie channels, and a phone, for the same price as Cox, but I would also get a phone.
Then they arrived to install — and everything was wrong. They had my contact phone wrong, so they could not call me in advance.
They had my order wrong — so it did not include any HD. And they had the price wrong, so it was going to cost me more — for less.
The install guy seemed to have the job of being the honest one, as he went over my order and clarified all the important points. He obviously had been down this road.
It seemed very routine that he got me on the phone with customer service, who kept trying to fix the problem, with higher prices for the same services I already had.
So, I threw them out of my house. The install tech was relieved that he didn’t have to install another one — just to uninstall once the customer figured out it was a bait and switch — which is exactly what this was.
The sales guy who came a couple weeks ago said how great my HD signal would be (as he checked the box for no HD) and all for the same low price as my HD with Cox — and I would get a phone.
I got the feeling from the tech, that this was standard. He was supposed to install it — and then I would have to buy more stuff to get the HD I was originally expecting.
So, be wary of AT&T. I never felt so good cancelling an order. And I will continue to avoid AT&T.
The complaint has been investigated and resolved to the customer’s satisfaction.
We were approached by an AT&T U-Verse door to door salesman about switching to their TV and Internet services. We were offered a better price than our current cable provider for similar services, so we signed up to switch. We asked the salesman if this was a promotional rate and would change and he assured us that it was not a promotional rate and that our pricing would not change. After installation, when we logged on to our web portal, we discovered that we were signed up for a 6 month promotional rate and our bill would increase by $25 per month at that point. Customer service's only response was that they are not responsible for claims made by their sales agents. They would not extend the contract rate past six months even though I have a copy of the initial contract that mentions nothing about a 6 month promotion. We filed a complaint with the BBB because this is an illegal practice.
I had a bait and switch with ATT also. I made an order online for $40 for the internet and $40 for cable, but when I got my first bill it was $139. They said it was prorated for two months. My second bill was $140 for one month! I did an online chat and was told that I had no promotion and now I have to jump through hoops to get this cancelled. I will be contacting my 4th person today to try and get this fixed and then cancelled out. DO NOT get ATT. They will promise you the moon to get your business, but then will bill you whatever they want to bill you and just try and get them on the phone! You will have to always talk to one more person. You will always have to make one more phone call, as they do not have the same person that takes off for the current bill, past bill or any costs of not paying your bill on time, since you do not know that it has doubled. I wish that I had come to this sight before ordering ATT.
I have the same situation like you, I just switch from COX to ATT, because they promise to give a moon, and so so. but at the end, the bill come out more than I paid before, I called to CS, and they just explained like a robot, saying there is no such" promotional offer" even I fax to them the black and white written order worksheet. Speechless and be careful with ATT promises! never select ATT, never do "rethink possible", they are a big lier!
Drop calls / no bars in more places
I've been with AT&T for almost 1 year; I was with Sprint / Nextel for almost 9 years. Since I've been with AT&T I have had 5 (that's right Five) phones. All with problems. The first one I bought from a retail store, pulled right out of the box, was a REFURBISHED phone! The first one kept cutting out and shutting down. Then I was in Atlanta, right downtown and COULD NOT get any signal?!?!? They gave me a new phone. The second phone kept timing me out when emailing pictures. Then I got a third phone (refurbished); that phone was slower than my fax machine! The fourth phone, AT&T customer service recommended the HTC Fuze; very bad choice and a totally worthless phone! Do Not Buy the HTC Fuze! Then they sent me the Samsung Propel - better phone so far, but not by much. I still get alot of dropped calls, more that Sprint/Nextel and the more bars in more places ad, they must be talking about Las Vegas! That's the only place where there are more bars in more places. I will be cancelling my AT&T Wireless service real soon and going with ANYONE as long as it's not AT&T!
The complaint has been investigated and resolved to the customer’s satisfaction.
How ironic-AT&T Wireless headquarters are in Downtown Atlanta! lol What a joke. Even service in their own home city is bad!
Unfair business practices
I hope this post helps some unknowing victim from AT&T's all knowing power. I unfortunately have no recourse and I am now being forced to pay $1005.62 to AT&T for a business line that was never installed properly and never worked.
This happened because I ended up cancelling a business line because of the inferior and extremely frustrating experience I had trying to get them to fix what they had installed. To teach me a lesson, I can only assume, I was advised that I would still have to pay a termination charge and installation expenses because that was what the contract said and I signed it. The total for all that is $1005.62, which despite my repeated pleas with their organization, I have been told that no one there will reverse those charges and they will stand no matter what. It is just my fault for signing a contract with them in the first place.
I will not bore you with the details of how all this happened, because honestly, it doesn't matter. I am sure everyone knows what it is like to try to get quality service and personal care from an organization that employs 294.600 people worldwide. Essentially, they are a corporate bully, functioning behind the guise of an efficiently run organization. I just hope that any small business owner considering signing a contract with them will read this and stop and think very carefully before they do. I would hate to see anyone else become a victim as I have.
If AT&T was a properly sized organization and not just another corporate bully, this would have never happened to me. It just reinforces my belief that corporate America is very bad for America. It has destroyed people's souls and sense of fairness and created an environment where this kind of thing can occur. Even though I have escaped the brutal employment of these places, I am still falling victim to their power as a consumer. Beware who you do business with people. Smaller is better.
Sara Morgan
Author of No Limits: How I escaped Corporate America to Live the Self-Employed life of my dreams. Available through www.nolimitsthebook.com
The complaint has been investigated and resolved to the customer’s satisfaction.
I have now been on hold for 164 minutes waiting for an AT&T customer service rep to answer so I could discontinue my dial up internet service. During this time I talked to a customer service rep who was very nice and helpful for about 7 minutes about my phone service, she told me she would have to transfer me to another department that handled dial up internet service and I have been on hold the entire time waiting on someone to answer. Is this not rediculous, how long should a customer have to be on hold? I don't think their dial-up internet service department would be that busy, if it is, someone could at least pick up and let you know they will be with you asap.
Have had 3 different Blackberry and all of them had problems with the ball.
This last one is a Blackberry Bold is a refurbished phone provided by AT&T .
The 90 day warranty has expired and when i spoke with them, all they want to do is sell me a new phone at $200.00 or get an iPhone at 399.00 plus sign a new contract.
Besides being transferred from department to department where no one can help you.
Customer service is terrible. As soon as another company gets the iPhone, I am sure AT&T will lose a lot of customers. I have been with AT&T for several years.
I had AT&T internet, and when I moved, I cancelled my account and signed up for AT&T U-verse internet and cable. The next month, my account was charged for the internet that I had cancelled. I called them and they said that they would take the charges off, but when that did not happen, I disputed it on my credit card. The next month, I was charged again! So I called again and talked to 5 different people in 45 minutes. They could not pull up my account with the phone number I had given them (although that same number was listed on the account when they finally did find the account, they had the wrong previous AND current address, and said that a check was in the mail to me (going to the wrong state) for only 1/2 of 1 months payment. Finally when I talked to someone in the U-verse department that was in the same area as me (Chicago), he was able to credit my account and fix the problem within 5 minutes. Than you John for spending 5 minutes solving the problem when no one could do anything but transfer me to someone else.
I had cancelled my home phone and internet with AT&T and was sent a bill that was outrages. They than cut off my wireless because that was part of the bundle package. I payed the charges on the beginning of the this month ( October 2012 ), And was told I had to make another payment the following week. They said that my payment was for home service only when my home service did not total up the right amount. They are trying to charge me twice for the same service and would not listen to me. AT&T sucks and I hope enough people out there see this and help me to boycott the way they do business with the consumer. I hope these same reps. find themselves laid off and out of work for their lies. The right hand dose not know what the left hand is doing and that's were the lies come in.
Thank you
I did not sign a contract, but they are telling me I still have to pay the "early termination fee" because somehow I received a "25%" discount. I switched my service to Comcast due to the ridiculous fees for long distance and other obscure fees for business usage under AT&T. I specifically never signed a contract with AT&T because I didn't like the wording of the contract. How is it that they can still claim I am under a contractual obligation?
Are you just trying to sell a book?
I totally agree...I have had nothing but PROBLEMS with my cell phone...first the Tilt...then 4 replacements for that one and now the FUZE...it quit working and got a replacement...it doesn't work either...I have threatened to stop all my ATT services...which is UVERSE, 2 home phone lines, internet and 2 cell phones...they just don't give a flip.
Early termination fee
Bought a Blackberry Bold for 399.99 through my company, when the no contract pricing was $445.00 6 months later i hate my service and im transfering to verizon, i get hit with a 18 month $155.00 dollar early termination fee..they had put the phone on a contract! So now my phone is on a contract but my phone plan isnt.
They stated it was because this was a discount on the phone when the no contract pricing was 549.99 so i must pay the difference in the early termination fee. Meanwhile, NOwhere is it stated on my invoice that came with the phone, on the invoice that was emailed to me, or the rebate form that i filled that this was a CONTRACTUAL PURCHASE.
They stated it was online and i was responsible for reading it.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have the same problem. I lost my job and tried to negotiate reducing my service and was told that I would have to pay 500.00. I have been approached by collections that have harassed and threatened me for what is basically a service that I didn't receive. This has to stop.
Cell phone contract cancellation
I signed up for a 2-year contract with AT&T. While in Florida on vacation, I could get no service. When I returned home, I went into the local AT&T where I had purchased the contract/phone and told them they must be lacking cells in Florida. They (the customer service personnel) looked at each other and sniggered while saying, "Hey, she thinks we don't have enough cells." The other one laughed at me. The guy turned back to me and said that they have the most cells of any provider and the trouble was that I had a cheap contract. I asked if I could upgrade the contract as I was planning more travel and they told me I was basically stuck with the phone contract for the next 18 months. I asked them what I could do and they informed me that there was nothing. So, I figured that the easiest way was for me to pay the $150 early cancellation fee and shut off the phone and get a new upgraded contract. I went back to the same place and told them I wanted to shut off the phone. They told me I couldn't do it in person, I had to call the 1-800 number. So, I did and they told me they couldn't handle it over the phone I had to do it online and to have my bill nearby for reference. I did this and they told me they couldn't handle it online I had to call the 1-800 number. I called back and they said I had to go into the store to do this; around and around and around I went -- and I had witnesses with me each time I tried to cancel the contract. Finally, I saw I was getting nowhere so I went into Radio Shack, purchased 3 phones for myself, my son and my husband. I didn't pay the AT&T bill and they shut off the phone. But, the charged me the early cancellation fee, the original bill, a late fee and I don't know what else. I refused to pay these extra charges, I said I would pay the early cancellation fee (even though it is now almost 6 years later and the contract ran out). They turned it over to a collection agency, it us now up over $500 and I refuse to pay it. They have quite calling me and keep turning it over to new collection agencies. They will make the customary 1st call and when I tell them not to call me again the turn it over to a different collection agency. I know of someone else this happened -- AT&T feels that when they get their claws into you they keep you! -- they OWN you!
The complaint has been investigated and resolved to the customer’s satisfaction.
Billing issues
The advertised $99.00 bundle from AT&T/Direct TV is a complete rip-off. I guess you could get the $99.00 price if you jumped through all the hoops in the way. I order this package over the internet for my daughter who just graduated colleged and is now without a job figuring I could afford to spend $99.00 a month for her. First, when I signed up for this service I was not told that this was a 24 month committment nor was I told that each company direct billed their customers. Secondly, I was not told that the $99.00 price included a rebate from Direct TV which had to be applied for during the first 90 days of service and that it would only cover the first 12 months. To date this are my payments:
AT&T 05/15/09-$131.30
AT&T 06/15/09-$131.30
AT&T 07/15/09-$68.58
AT&T 08/15/09-$80.37
AT&T 09/15/09-$86.67
Direct TV 05/07/09-$62.05
Direct TV 06/07/09-$125.15
Direct TV 07/07/09-$103.05
Direct TV 08/07/09-$112.12
Direct TV 08/07/09-$140.14
Like I said no where close to the $99.00 a month they advertise! If you enjoy your sanity, I would stay away from these so-called bundled packages.
The complaint has been investigated and resolved to the customer’s satisfaction.
ATT billing department is dysfunctional at best. They send a bill in multiple pages with all sorts of charges sprinkled everywhere. More confusing is when you have Direct TV in your contract. I cancelled them after 90 days because their Hi Speed Internet was anything but Hi speed. I even paid to upgrade, twice, and still had issues viewing streaming video from an online course I had purchased. I paid the final bill in November and just today I received another bill for 105.00 which is erroneous. I called and put on speaker phone and went about my business for 31 minutes and hung up. They said there will be a a delay due to high call volume. That was the very same recording I received when ever I called regardless of time of day or day of the week. When I would finally get a live person they gave me a name that was impossible to pronounce and I am of the opinion they all use alises not to reveal their true identity. I filed the bill and will wait until next month..
I had the same thing happen to me. On Feb. 3rd, 2009 they promised me local, long distance and DirectTV for $104 plus taxes. TV price locked in for one year, after that I had a choice, either lose several channels and pay the same price, or pay about $25 more per month for what I had. I chose the former, except Direct TV would not honor it, said that ATT didn't know what they were doing and should not have given me those prices. I spoke with "Chotoya" (how many can there be?) tracking number 110042.
So much for accountability.
I"ll be dropping them alltogether.
I have also had a horrid experience in ordering bundled Direct/TV and internet through AT&T. Everything the sales rep told me has been a lie. I am a CPA, with a masters degree in accounting, and they have since tried to tell me that I did not understand what I was told. I am determined to get the offer they quoted me, which was $70 a month for bundled service, all equipment fees waived. They came and installed the direct TV, but never processed my order for the internet. When I called to ask about it, no order was in their system, and no one else knew anything about the deal I was quoted. Fortunately I anticipated this from AT&T, and took the sales reps direct e-mail address down to begin with. I have spent about 6 hours on the phone arguing with them. In the end they may eventually do approximately what they originally said. In truth, they misrepresented just about every detail, and apparently they cannot actually even bundle the bill, waive the equipment fee on my first billing, or provide the service for the price they quoted me.
If you place a phone order for this type of service, I suggest you first get the sales reps e-mail. Then when they quote you a price, send them an email with the price and ask them to confirm that your understanding is correct, and that no other fees apply.
They do not tell you up front that you must apply for Direct TV rebates to get the price they quote.
These rebates take 6-8 weeks to process, and your first 3 months bills will not be bundled.
The price they quote on the phone is a lie, and they will tell you just about anything just to get you signed up. Apparently you are supposed to gather this from their online disclosure that they never tell you about. Your price with Direct TV will be much higher for some indefinite period (2 months I am told) until the rebates are processed.
If AT&T waives any internet equipment fees, the fees will still appear on your bill, and you will have to spend hours getting it fixed. They have told me they can't really waive it up front and send you a correct bill to begin with.
AT&T could save themselves hours and hours of staff time by just being straight with people to begin with.
I am having the same problem with them. I signed up online for the bundled Sunday NFL Package ($59), internet and telephone. The online quote was around $140 for everything. When I went to watch the NFL I did not get any of the games in HD. Called. Had to buy superfan for $20.
Just got my bill in the mail.
AT&T charged 145.75 (I have basic calling, no caller id and no long distance and the $45 internet)
Got a Direct TV bill in the mail
$96.44
AT&T is not there to answer the telephone at 8pm.
Direct TV guy said that I should have been notified on my first bill that I would have to apply for a rebate to get the $59 package.
Now what I am made about is that I signed up online. It made no mention of having to fill out rebate forms. I made no changes and did not get an AT&T modem but yet my bill is $145 for basic telephone and internet?
Can't service certain consumers as advertised
Ads misleading. AT&T's tech staff and supervisor admit they cannot give me the service that neighbor 6 blocks away might get. Tech says that because of my “2700-ft. distance” from some sort of base station, that my “profile” will not let me watch HD on two sets at a time. DVR does not function as promised as a result. I did NOT have that problem with Comcast. Nothing in TV ads or online literature indicates that these problems are a possibility. My E-mail is not working correctly right now (can send OK but cannot receive consistently in MS Outlook. Already tried self-support tool to fix, after total of 7 hours on telephone with “Tier 2.” Tier 2 and mgmt. "escalation" not satisfactory. Was told this morning by both “Jay” at Tier 2 support and “Chris” on management escalation team that they “cannot guarantee consistent service” due to my distance from some sort of central hub, using terms like “loop length.” Tech says that because of my “2700-ft. distance” from some sort of base station, that my “profile” will not let me watch HD on two sets at a time. Actually, I cannot even watch 1 HD program and record another.
Will file complaint with TN Pub. Serv. Commission and local TV consumer channel (news release from AT&T on WMC-TV Memphis news program made me aware U-verse "available in my area.") If all services are not available to all consumers, then ads violate truth in advertising laws, and should be referred to state consumer advocates and FCC. This has been a truly horrible consumer experience, and I intend to do whatever I need to do to let other consumers in my area – and my friends in Nashville and other AT&T areas who are considering U-Verse – how poorly this has gone and how much stress it has caused in my household.
· Errors in placing initial order, due to vague Website info and failure of initial CSP to properly input order
· Totally unacceptable issues in migrating E-mail accounts – total of approx. 6 –7 hrs. on phone including Tier 2 trying to resolve. I make my entire living from a home-based business that requires my E-mail service be reliable. I already have the concern that I may have missed business e-mail in the last 3 days that may cost me hundreds of dollars.
· VOIP was not installed and next install date was not until 11/11. Lots of overly technical jargon and push-back from installer that if I was willing to have my home phone number changed it could happen now, but they could not port number till 11/11. Curiously enough when I escalated situation 9/17/09 was able to get date moved to next Tues. 9/22. That's now been moved to 9/23!
· U-Verse Website wasn’t able to neither “verify appointment status” nor show me any billing information. I had to go back to call center, navigate an undue number of menus just to get a live agent who could assist. I didn’t finally get anyone to address my global issues with the whole experience until I was provided with [protected]. Local tech here again 9/17/09 and told me: had you called me locally, I could have gotten U300 active today.” I did try to call him – his cell # says, “Person you are calling has a voicemail box that hasn’t yet been set up.
· Lots of “finger pointing” from various CSR’s along the way blaming issues on the last person with AT&T I had spoken too. Tier 2 Mgmt. Escalation as recently as this morning actually blamed issues on my in-home tech!
· AT&T makes it almost impossible to escalate a situation to a real person with some authority to assist. I did not get anyone at all who was an actual consumer relation’s specialist vs. “billing” or “tech support” who could actually help, offer any financial concessions, etc. till 9/17/09.
I am truly shocked and disappointed in the quality of this experience with AT&T. I have been a telephone customer of BellSouth/AT&T in New Orleans and Memphis since 1973; they have had my Internet service since 2001 and DSL service since 2003. I chose U-Verse based on excellent reliability – for years – with the aforementioned services. I have had more problems in the last 3 days than I have had with any AT&T services – including Internet – in over 30 years. The only satisfactory resolution for me: give me no less service quality than any other consumer. Do not make technical excuses, because if it is true that you cannot provide what I signed up for, you have my solemn written promise that I will file complaints with every consumer agency from the city/state level to the FCC, and contact every TV consumer advocate reporter in Memphis, in the interest of letting potential U-Verse customers in Memphis know what I have gone through. No excuses. Just fix.
The complaint has been investigated and resolved to the customer’s satisfaction.
i have uverse, and its not a contract, if they cant deliver what you are looking for why you still getting it? I have seen the ads, and they do have a disclaimer on it . it no way guarantees you the services but instead what it is capable of. If your distance is far away and if the tech sayhs it will cause problems why did you still go ahead and install it, and since you having so much issues, just disconnect it. I couldnt get dsl service from verizon since my house exceeded the distance. Did not cry about man, there are other options
Scam
I just got scammed by at&t.com... I signed up for service on at&t website and wanted to see how the service works. I got iphone refurbished and it stated on there site that if I dont like the service I can return the phone but if it is refurbished I cant return the phone. Which was my mistake that I didn't notice that before I signed up for the plan. But when I got the phone and didnt like the service I went to the at&t store to cancel the service I was told I cant cancel it anymore. I have to use the service for 30 full days. So I did it now when I tried to cancel the service im being told that I will be charged 500 bucks cause I waited too long to do so. All I can think of is send a complaint to bbb. And let them solve this. I'm not going to take this kind of bs from at&t. I have both reps name and one was the store manager. Who mentioned to use the service for full days and then cancel the line and I wont have to pay for anything. Just the minutes that I have used.
The complaint has been investigated and resolved to the customer’s satisfaction.
Extremely poor customer service & employees who work off of commission
Hi. This complaint has to do with AT&T's Steubenville, Ohio retail store & the company’s customer service department. When I went in to research my 1st phone & plan I made very clear to our local at&t store & to the at&t customer service number I called (who was asked the same questions as their local store) I told them that “I need to know specific answers to specific questions since I am not a lawyer & can’t afford one to explain your plans & terms & conditions, & also cause from what Dateline NBC said, it wouldn’t matter anyways since 10 lawyers could read them & would give 7 different explanations. I also said it was cause of having friends who had problems with these cell phones/plans/providers”. I was told no problem sir & they knew exactly how I felt & would take care of me. I also made it clear to them among several other things that (1) is the instant rebate actually an instant right here in the store rebate and not one of those games where the customer has to then do this & that to actually get the rebate (2) I did not want internet service which friends were telling me that these companies were adding under our noses and then making the customer go thru the hassle of getting the charges takin off after they find out they were connecting to the internet without even knowing it at times, (3) I need all files to be transferable from my cell phone to my pc due to working on vehicles at home & it's a MUST to permanently keep a record of them since I mosly use text to save minutes and since email is not practical when ur a greasy home mechanic & can’t keep a pc in the garage where emails can be sent & answered right away (4) Also told them I understand we will probably always have a problem here & there with reception but it is a must that I dont have any major or even moderate problems with this since Im a recovering paraplegic & also have a seizure disability...what am I supposed to do if I break down or start to have a seizure especially while I am away from home. The several salesman I talked to & asked these question with over a couple different times over a few days told me not a problem sir & they understood my situation & I was clearly told (1) yes the rebate is instant & will not show up on your bill or hav to go thru any of that hassle stuff to get the rebate (2) internet will not be added onto my plan...I will only have the unlimited texting and cell phone plan (3) all files are transferrable & especially if I buy their 2gig mini memory card with adaptor to be used with a media reader for my pc & (4) I was told not a problem when concerning reception especially with the Pantech C740 Matrix phone which they said just came out & is one of the best models we have for reception, and also due the location where I live there wouldn’t be a problem.The salesman even did some reception test based on my home address and said yep, you wont have any problems sir. Well, there was more problems with the salesman just telling me what I wanted to hear but I will stick to some of the main problems. Well I immediately noticed problems with reception on the first day after I got my new phone and plan. I later found out they ended up adding internet access to my phone cause when I got the bill I was suprised to see that I now owed them for internet access... here when I was sitting down in my chair it was somehow hitting a at&t/pantech preprogrammed button while in my pants pocket which the phone was dialing up to the internet and started adding up charges on my bill which I then had to call at&t NOW customer service where they had no problem shutting off the internet service but I had to argue over & over about getting the charges taken off. I also noticed on the bill that the 50dollar rebate was not taken off but was still on there and when I finally got thru to the customer service, I was told that I was suposed to get the rebate at the store where I purchased the phone and there was nothing they could do about it after me having already bought the plan. Well I had to argue over n over with them that the salesman assured me that this rebate was instant and would not show up later on my bill and after the 20minutes of arguing, the service rep said he had to get the ok to remove it from his supervisor and after being on hold for another 5 minutes he came back on and removed it. I also tried to transfer text files from my memory card and other phone's memory but every time I stuck in the card I couldn’t find any file for the texts and I found out that there isnt even a cable to hook up to my phone to directly transfer these files and when I came back to discuss this at our local at&t store, the salesman just denied ever saying anything about him telling me that all files can be transferred to the pc and sorry but you can't transfer texts. I also had so many dropped calls and poor staticky and broken conversations that I was getting frustrated of having to sit stiff like a mummy while staying in just one corner of my house which is the only place that I can even get this amount of reception (please keep in mind that I have so many problems even out in my yard and while I’m out driving away from home). Oh and along with now having to move my pc to an inconvenient and hard to access corner in my house ( I am in a wheel chair) so that I could use the cell phone while on the pc, I was also told that with the new FCC regulations, I wouldn’t have any problems with the cell messing up my pc and vice versa but this was a totally garbage as well cause whenever I get close to my desk where the pc is, my cell phone drops calls and it also makes odd irritating noises which makes it difficult to hear people. Well whenever I called or went into the store, I first was very polite in telling them the problems with the phone/plan/whatever but they denied saying any of the things which they initially told me before buying the phone and signing a 2 year contract. Too add to it, when I said to them well then go ahead & repeat any actual conversations which we had when I came in on several different occasions and discussed these issues, all three at&t workers wasn’t able to or refused to (however ya wanna put that) repeat any of our conversations and would just say that they didn’t say these things which I know they said. At this point I was disgusted and left and then called the at&t NOW phone number(it took numerous days to not hear the message which said “we are experiencing heaving call volumes please try again later..." & then finally I had a day when I got thru but it took 8 calls to finally get & keep enough reception on the phone to talk long enough to get at least a few questions answered before the call got dropped) which put me in contact with their customer service department and first off I made sure to tell him the problem with my drooped calls and in all seriousness, in order to avoid my loss of sanity and composure from having to call back repeatedly and being put on hold and then having to repeat again all of the problems I'm having to another operator, so if my cell phone starts breaking up or drops this call please call me right back at the cell phone # on their file. He told me not a problem sir we will be glad to do that for you. Well the call later was dropped and I waited for appr 2hours for them to call back but never did. Infact they never called back at all but while I was on the phone with the customer service agent before the call got broken up and then dropped, based from what Dell pc company did to me, to start I asked directly if their employees worked off of commission and the customer service rep avoided my question several times by interupting me and just asking what was the main issue of me calling and so I politely told him to please either answer the question or I will talk to his supervisor about this. He then answered and said yes many of our employees work off of commission. We then discussed the problems with this corrupt business tactic (me hoping this would be passed up to the supervisors or someone who would listen) and now that I got that answered I moved onto other issues but mainly the issue of the extremely poor quality phone, reception, and customer service, but was only told sorry for the inconvenience sir and there was nothing they could do.The barely-speaking and hard-to-understand-English(another huge problem now with businesses customer service) customer service rep then added that they did this same reception test as the retail store did and showed that I had fine reception but when I told him I was tired of this evasive customer service tactic and demanded for him to look up the countless dropped calls which I know they have a record of, he refused by just telling me again sorry for the inconvenience & there was nothing they could do since their test showed I have good reception in my area. I then demanded to talk to his supervisor/manager and after having to argue with him repeatedly he finally said ok and then put me on hold whereby I waited over 25minutes with no response and no way to get back to a customer service employee unless I hung up and called back. Please keep in mind that when a person keeps getting poor reception, it is nearly impossible to even hear the automated messages which are at the beginning of calls to at&t and other companies/businesses and so how do we even know what numbers to push? To add to it I have to pull the phone away from my ear to see what button(s) to push and when I leave my only position which will bring in some reception, I get yet another dropped call! I never did get to hear from a supervisor visor this time and I was now getting fired up and went into the store the next day where I will admit that my tone was stern and told them I'm tired of the lies and games and so I demanded a new model phone and compensation for these unbelievably riduculous problems & hassles. I even said that I wasn’t just trying to get something more expensive or whatever (trying to scam them) and I just wanted a phone that would work like they initially confirmed with me that it would but they did the exact same redundant test again and said sorry but their test showed this phone works fine and there was nothing they could do. I then got sick of the repetitious tactics and started raising my voice around the other customers while explaining how workers who only make money when they make a sale are the ones who tell you what you want to hear just to get you to buy something and get you to sign a 2 year contract but when you have problems with the phone/plan/whatever they just simply deny anything that they initially said and hold the contract over your head, that then they got the manager of the store who after mildly having to argue with her, she finally admitted that this phone wasn’t very good for reception unlike what I was told but they would only send me a new phone of the same model. I said that I don’t want the same model phone cause not only is there actual proof of it (if they would look up the ridiculous amount of dropped calls) but even many internet reviews are now being posted that this phone isnt that great for reception among other things and so I want another phone which is at least equal to the cost of this phone and has the reception qualities and features which I specifically asked for before even buying the phone. She refused to get me another model phone and said their policy is just to give the same model phone and try it again. I said that I am not putting up with a phone and reception which doesn’t even work well enough to make calls in order to try it out again. She said this is all we can do sir. I said whatever but I dont want the new same model phone and I was so hot at this point I had to leave the store but came back to the store to hopefully get another salesman/manager/whatever who would resolve this issue but was disrespected and being jerked around again so much up to this point that I started raising my voice and demanding the quality and service which their company promised me before signing a 2 year contract, and then the manager called me a manipulator and said if I don’t lower my voice they will call security. So I made sure that people outside of the store in the mall could hear me say again about businesses like at&t whose employees work off of commission and what tactics they pull and then I left the store, came home, and tried again to get thru to at&t NOW but like so many other times, I kept getting the same message that they are experiencing heavy call volumes and to try again later. This went on for several days straight and didn’t matter anyways since when I was able to get thru to the automated messaging system again in order to get to the customer service agent, again I wasn’t able to hear all of the massages clearly enough in order to know what to push. But anyways the new phone came which was the same model which I previously told them wouldnt solve the main problem here and I am still having the same problems with not even being able to call at&t to try to get to a supervisor who will not just blow off the customer but will actually listen to the problem and actually do what will solve the issue and not just solve it in a way that only advantages them or makes them satisfied. They also need to start holding their employees responsible again for what they say!
Well with all due respect to [redacted] I do not expect anything to be done here seems how after dealing with the dell pc company & now at&t, I have enough experience on business’s shiesty tactics and also from reading lately about SO MANY other reports on Better Business Bureau, Consumer Affairs, Complaints Abroad where people are reporting legitimate complaints but the businesses which are being complained about will just deny most or all of everyhting, or just say they have no record of these problems from the people who are filing the complaints which then makes [redacted] and other like businesses think we the consumer are the liar. Sounds like these businesses have been allowed to build themselves up to the point of the consumer being powerless to do anything about it. I know me and so many others who are on supplemental, disability, & other incomes can’t afford to buy hidden cameras and microphones to take with us to these businesses so we can prove
for a fact as to what we were told and especially before buying their products and/or contacts. I would like to further add that I am so fustrated from all of this and other stuff like all of the work that the consumer has to go thru just to get something simple resolved not to mention the bigger problems that I am justifiably walking away from the 2 yrear contract because even if companies like yours who are out to genuinely help us get something resolved, that doesnt fix the ongoing problems we will for a fact have in the near future with these same corrupted businesses.
Concerned Citizen Who Is Sick Of This Country & The Scandalous Business’s & Tactics, Kevin
Problem is that individual employees of this company have been witnessed as mischievous and have been said to listen on phone calls and hack into personal computers that goes beyond NSA regulations for such behavior. Sadly government is stopping lawsuits against the NSA. The government should allow for class action lawsuits against AT & T for privacy abuses though! It is sad but true locals are claiming government is not corrupt and that redress is unnecessary according to guest speakers visiting churches and colleges.
Promised $100 cash back
When I ordered ATT wireless internet and cable TV the telephone representative told me I would receive $100.00 cash back. When I got the post card in the mail I was told to go to getmyrewards.att.com to get the cash back. This web sight offers nothing in the way of a reward. I then called ATT at [protected] as instructed on the rewards card. I was put on hold for 30 minutes. The phone message kept saying they were receiving a high volume of calls and kept prompting me to go to ATT.com/rewards center. After the 30 minute wait on the phone it cut me off saying they were unable to take care of my call at that time. When I went to ATT.com/rewards center I got the same dead end web sight as getmyrewards.att.com. Why do they offer this cash back only to be a total deception and waste of time to the customer?
The complaint has been investigated and resolved to the customer’s satisfaction.
Spoiler alert: Good ending to my story! My husband was promised a $50 Visa gift card for signing up for internet with AT&T. When we realized we were never sent a gift card, I realized they had expected us to register using a code sent to us in the mail (which we tossed, unknowingly.) I did an online search, and saw all the angry customers who had experienced bait and switch. This was discouraging. However, I called AT&T in anyway, and got through pretty fast (under five minutes) to a live person. She started to say things like, "if you ordered online, there's nothing I can do about it, since we offer extra incentives if you don't work with a live person." This made me very angry, since what if something goes wrong with the online process? However, I guess hubby HAD called in (phew), and she was able to transfer me to someone in Rewards, who promised to send something out again. We got the actual Visa gift card in the mail this time, about two weeks later. Hurrah! Just wanted to encourage others who might be discouraged by all the online angry people who were denied their reward. I think most people, once they get their missing Visa card, fail to post about it. (My sympathies, however, to those who just got the "run around"!)
Ok just got off phone with customer rep they had the other 100 dollar reward card for bundle i didnt get bundle i got phone and internet so she put 100 in for phone and be mailed tomorrow takes little while get here but i already got the visa reward card today with bal of 100$ Just make sure you pay first 30 day bi) on time and in full or disqualify
I have been a DirectTV subscriber since 1996. Had high speed DSL service through ATT for that time. In January, 2017, I decided to upgrade to high speed DSL. Spoke to ATT sales and they said I could get Uvers internet (highspeed DSL) and also receive a $100 visa prepaid card. Install man came and hooked everything up. (By the way, he hooked up my DVD player wrong, had to fix that). ATT sales did not mention this would be a post card, but kept looking for my card or anything from ATT that didn't look llike a bill in my mailbox. Nothing. In late March, I called ATT and they said you should've gotten a postcard. I told her 'why doesn't ATT use my new account # to track my reward - it asks for it on the rewards center" (learned that the rewards center existed on my own). Why would then prompt you for the acct # if it ignores it. She said it should come in the mail Called in April and it seemed like I went around the globe on that call to find the right person to talk to. Seems like ATT does not cross train their people of where to route Reward Center inquiries too. I spoke to Rebecca - she told me that she would take care of this error. She would have sales re-issue the reward, I would get a postcard with the reward #, and also send me an email confirming our discussion. Well, nothing was done at all. No email, no postcard. I have probably called 3-4 times since then. The last time, I spent 40 mins. going around with people. The last person kept apologizing but didn't offer any help otherthan saying the rebate expired. This is definitely a scam. No postcards, no email and no support to offer a remedy. I want to take $100 off my bill, but I will just go with another carrier. So long ATT.
You have to pay on time and in full the first 30 day bill that says you kept your bargain to upheld your contract. By paying first 30 day bill once done it say confirmed then they will mail reward code once you get it takes abojt 10 days you entrr code online and then it say waiting to be approved then they mail just got my first 100 was told would get 200 100 for internet and 100 for phone there is a strange message the right at 30 Iday activation saying mailed reward then day later says disqualified i hope they didnt screw me out of my 100
Just found out I got screwed from AT&T. Same story, when I signed up I was told I would get a $100 gift card after 90 days of service to cover the cost of installation. It's been just under 90 days so out of curiosity I checked to see what I needed to do to get the reward. Imagine my shock when it said my reward card has expired. I spoke with a rep from the reward center and was told that there is nothing they could do. This is FRAUD and DECEPTION. They are allowed to lie, cheat and steal from people. I would be extremely interested in participating in a class action lawsuit.
I am not happy when someone lies to me.
I Aaron Triggs see U got to go thru hell and high water to get the reward Ur promised . I was told I was gonna receive my 100 dollar gift card and I am wondering what will it take to receive it.
I was told when I signed up that I would receive a $100 gift card, which covered the cost of installation. I never received anything in the mail, so when I called, I was told I was too late to claim the $100. What a scam! I reported them to the FTC. The social media specialist recommended that I go through the ATT Reward Center to resolve the issue, but he obviously didn't read my post before telling me this, since it was the reward center rep who told me I was out of luck. I look forward to cancelling my service at the end of the service year, before the fee increases by 400%.
I tried to sign up the first time and it was such a horrific experience I finally told them I'd send all there equipmt back and consider us even after they made my low blood pressure high. It reverted back but that's how bad it got. Then a rep came knocking and told me everything was changed, I'd get a $150 Visa card, and since I knew I was moving he said they had service there and gave me a free move. I kept waiting for the Visa card and finally called. They said be patient and it would be there. So, I didn't get it and called again. Same thing. Finally, time to move came and I called to move the service. Sorry, they don't have service where I am moving. So, that was another of many lies. I went ahead and moved then called about the card again after I got my final bill. The rewards center told me it was too late. AT&T were the ones that told me to wait. I guess I fell for the oldest stall tactic in the book. So, I told them I'd pay the difference became the reward card and my bill. They told me to send a letter to the Resolution Center and gave me the address which I did explaining everything that happened. I called them twice and they said the center would reach me when they decided what to do. That was a year ago and and I received no bill or anything until this week I got a notice from a collection agaency saying they would put it on my credit report. I say go ahead. My mother retired from AT&T after 20years or service to them and only missing 3 days of work. I am so ashamed of their lies and scams. My Mom would be disgusted and I'm glad she didn't live to see this. She had a very good, long life and I am glad she didn't see any of this. Anyone out there thought about talking to a lawyer to see if they'd take a class action suit on contingency? I just bet there are literally 10's of thousands of people unhappy with AT&Ts dealings. I see there's a Ballwin, MO. here. I am in MO. too. I am ill so I can't put a whole lot of time into it but maybe with a few people we could get some justice for everyone. I'd just like to see them stop. It's just like what Ma Bell did back in the 70's when they thought they were so big they could do what they wanted. And here is Bell's offspring doing the same thing making deals with all the other cable companies to each have there own district in the rural areas so the consumer has only one choice for cable. It's called a monopoly and is illegal but as far as I know they all have not been challenged on it. If only the rewards cards was the only problem AT&T has. Anyone have any thoughts on it? Go to www.attscrewedme.com after Aug 15
I signed up for Att uverse and internet. Even though the flier that prompted me to call stated a $400 reward, the reward amount was only $100. I received no mailing that they said they mailed. Then of course after not receiving a reward card, I called and they said it had expired and even worse they said it was only $50. In addition, a friend had referred me and we both tried registering on the refer a friend page and it stated no referral in the system. So another $100.00 loss ($50 each). In addition, the flier also stated no contract but when I tried to cancel the service because of all of these misrepresentations, now they are saying that I am on a 12 month contract. How does a large company like this get away with these scams? Beverly Lacueva, Ballwin Mo
It's true. I was supposed to receive $100 reward card for switching from cable to U-verse. I was told it would take a couple months, and nothing popped up on the Rewards website after that time. I called in multiple times, and they told me no such special was going on, when I SPECIFICALLY confirmed it with the CSR before signing up. I even had his name when I called back and what he promised. I asked to speak with a manager and was told they would call me back. They never did. This is all a lie. What a shameful way to do business from a supposedly reputable company.
Fraudulent charges
Third time in the last 6 months an added bill has appeared on my AT&T statement for a service I did not order or request. AT&T allows third parties to bill on their statement - the most recent monthly charge submitted by Directory SVCS Web Hosting through PaymentOne Corp of $39.95 was supposedly enrolled by an telemarketing firm hired by Directory SVCS. I am on the do not call registry and never requested the service. I tried to report the telemarketing agency to the 'do not call registry' and was hung up on - only later to be enrolled in their sales pitch.
AT&T puts consumers at risk by allowing third parties to bill on their statements who are not reputable.
Eric J Friedrichsen, MD
The complaint has been investigated and resolved to the customer’s satisfaction.
The At&T said I needed a land line in my are to have
Internet service so for 6 months I paid them about
$25 extra only to find out from an AT&T Tech guy
they I didn't need a land line they should of done
this thing called a dry loop which meant they
were fraudulently charging me this whole time
for a landline so I cancelled and the bill
went to collections and finally my credit
report. Now Im going to sue them.
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About AT&T
One of the key strengths of AT&T is its extensive network infrastructure, which includes both wired and wireless connections. This allows the company to offer reliable and high-speed internet services to customers in both urban and rural areas. Additionally, AT&T's wireless network is one of the largest in the country, providing coverage to millions of customers across the United States.
In addition to its internet and wireless services, AT&T also offers a range of entertainment options. This includes its DirecTV satellite television service, which provides access to hundreds of channels and on-demand content. AT&T also offers streaming services through its AT&T TV and HBO Max platforms, which allow customers to access a wide range of movies, TV shows, and other content.
Overall, AT&T is a well-established and reliable provider of telecommunications services. With its extensive network infrastructure and range of offerings, the company is well-positioned to meet the needs of customers across the United States.
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 08, 2024
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Account number [protected] Not sure talking to the right place. The account is under Rodger S. Fowler 825 S. Banana River Dr., Merritt Island, Fla. 32952 The box just before the TV has given up the ghost. For several weeks it would drop the signal and had to press the OK button. Now it has gone dead. Lost link and HD lights. Have unplug waited and try again with no luck to restore. S/N [protected] on the bottom of the unit. P/N 4012963 Will be home all day if anyone can come by with new unit Basic SD/HD The other TV all work except the one in my room. Thank you My cell is [protected] Russell Fowler, brother of Rodger.
I forgot to mention in my complaint the point you just made about the LIE they tell about pausing live TV from any room or TV in the house. THIS IS A FREAKIN LIE you can only do it if it is a pre-recorded or currently recording program that you summon from your recorded shows - THIS IS NOT LIVE TV! you absolutely cannot pause live TV from any room like the Ad claims.