AT&T
Reviews and Complaints

I called att. For internet service on sept.10th. They told me to expect to have service in three days. It was sept.21st before I had internet access! I was also told that I would be getting a reward check, in the mail for $150. Right away I smelled a scam! I asked out right; when-where-how, would I be getting this "mystery" check. I was told two weeks from my order date to expect this check. I even made this rep. Repeat, that I would be getting a $150 check in the mail within two weeks. Because I knew we were being recorded. Of course, I never got that check. When I called to ask why, (ha-ha) the new story was, I had to wait 30 days from my order date, then go on line and apply for my reward. When I go on line, the only thing I get is a message saying that I dont qualify for any rewards! All atnt says is "sorry for the inconvenience". Since when is lying an inconvenience? I find it utterly insulting. Soooo... When my internet bill arrives, all atnt will get from me is a envelope full of "sorry for the inconvenience".

###S GO TO https://rewardcenter.att.com/default.aspx TO GET YOUR REWARD AND STOP COMPLAINING. All these complaints from people that don't have the common sense to Google "myrewards.att.com" to find the home web site. Go to the link I posted above and get your stupid reward stupid people!

Please help me I have been a victim of fraud & manipulation by cingular wireless. I purchased a phone from cingular wireless and received the phone (a palm treo for $340) the first week of January. I returned the phone on January 15 a week later. I overnighted the phone to cingular's phone return center. 2 weeks later Cingular said they were going to shut my current phone off if I did not pay them for this phone that I had returned two weeks prior. I called Cingular & explained the situation. Cingular told me it takes them two billing cycles--60 days to credit the account. This is a clear case of fraud. How in this day of technology can a comany claim it takes them two months to process a return but during that time they will charge you a late fee for not paying them, threaten to shut off your phone and hold on to your money while they collect interest on thousands of people. I was shocked and called back to make sure what i heard was true. yes after another 10 minutes on hold another person told me it did indeed take two billing cycles. This kind of fraud has to be stopped. consumers have to be protected from this kind of manipulation. They have no problem billing you instantly but when it comes to you receiving your money back they feel they can wait two months.

I joined Cingular Wireless following an online advertisement by their authorized agent, Inphonic (1010 Wisconsin Avenue NW Suite 600 Washington, DC 20007) The advertisement promised free phones, a $600 rebate on two Motorola MPX-220 phones. Although I have met all conditions to receive my rebates, both Cingular and Inphonic refuse to honor the rebate.

The rebate instructions indicated 'entries must be postmarked no earlier than 180 days and no later than 210 days after activation.' I interpreted the instructions as business days. There were no further details neither in the advertisement text, nor in the rebate instructions as to how exactly these 30 days will be counted (i.e., including the day of the activation and the day of postmarking or not, whether business days or calendar days, etc). Moreover, the rebates required 'a wireless bill dated between 150 days and 210 days after activation.' The Cingular bills I am receiving are actually not dated (only dates that appear are billing cycle interval and due date, not the 'billing date'). In my opinion the whole offer was clearly set up to make it nearly impossible for customers to get their rebates (why a company like Cingular would think this a good marketing strategy is beyond me).

My records indicate I postmarked the applications October 6, well within the 180-210 business days window from the activation date (March 7). Inphonic responded after 4 (four!) months (January 30) to inform me that the rebate was denied due to being postmarked too late! According to their reps the application was postmarked 214 days after activation. This is not possible.

Since there were no phone numbers listed on Inphonic's communications, I tried to resolve the issue using Cingular's customer service. After all, I am their customer, not Inphonic's, the ad mentioned prominently their name, not Inphonic's, and they are the ones making the profits from my patronage, not Inphonic.

The first Cingular rep I spoke with was totally unable to help. These people receive training, I believe, in being useless. Her manager, however, promised she will solve the issue within 24h and call me back. Three days later, when nobody called back, I spoke to another helpless Cingular rep, then his manager, etc. After many hours spent with Cingular reps of different degrees of unhelpfulness (which need to be 'educated' separately about the issue, as they do not take notes on their computers), one of them actually seemed to understand the issue and called Inphonic to intervene. The Inphonic rep said he will refer the issue to their Finance Dept which needs to approve it and they will call back in 5 business days. After 7 business days I called Inphonic and was told they had no idea of this request, they don't even have a Finance department and they will not honor the rebate anyway.

At the end of my patience I filed complaints with the Better Business Bureau against both Inphonic and Cingular. Inphonic did not even bother to respond (the company has more than 1, 800 complaints and its membership in the BBB has been revoked). Cingular responded, only to offer an insulting $150, and then to deny any relationship with Inphonic' s rebate (see, they only make the profits, otherwise Inphonic provides them with customers on a charitable basis).

I feel cheated and abused by these two companies, but in particular, the much advertised 'high bars' Cingular. To add insult to injury, they claim I have a 2-year contract with them, although the online offer mentioned no such thing (only a six-month period to get the rebates that they never honored). As I have found out, I am not the only one in this situation, a simple Internet browse identified many others treated similarly. Unfortunately, this pattern of abuse is only likely to grow with the recent acquisition of Cingular by SBC/New AT&T.

My experience with AT&T is one of the worst encounters I've had when dealing with a service provider.
I have their 1.5mbps dsl service at work which is something that I use for light browsing for making online orders and for entertainment. For a few months I noticed that my bill was around $40 higher, but I just thought it was from long distance and didn't pay much attention. Then I started to get calls from AT&T.

ATT: "Hello, would you like to upgrade your service to 6.0mbps free for charge for the next 3 months?"
ME: "No thank you"
ATT: "6.0mbps can do wonders for your business"
ME: "No thank you, I'm sorry but I'm busy right now, have a nice day!"
ATT: "Sir could you verify one more time that you do want the upgrad..."
*CLICK* (I hang up)

They called my business literally twice a day for 2 weeks and the calls got more and more annoying and aggressive to the point where I stopped being polite.

Then I got an email...

ATT: This is your confirmation email stating that you have upgraded to the 6.0mbps service. Blah blah blah...
(Then in fine print: "regular charges do apply when the promotional 3 months have passed please call customer service if you wish to opt out of our promotion)

I look at my old bills to make sure they didn't pull other ### tricks out of their ###, and I notice why my bill was higher the past few months. They had upgraded me to 3.0 from 1.5 without my consent nor any notifications. I called them to confront this and the first representative was very polite.

REP1: "I'm seeing that the upgrade to the 3.0 happened back in August, I apologize about that sir, let me transfer you to our dsl department and they'll adjust your account and refund the overcharges"

ME: "Thank you very much, I appreciate it."

REP2: "Hello, blah blah blah, how can I help you? Oh, I need to transfer you to *inaudible*

REP3: "Hello, how can I assist you?"

ME: "My internet service was upgraded without my consent, and I've been billed for it"

REP3: "Sir you are not being billed for the 6.0"

ME: "Yes, but my service was upgraded from 1.5 to 3.0"

REP3: "No, you have always been on the 3.0"

ME: "No, I've been on 1.5 since forever"

REP3: "I'm not seeing it"

ME: "Can I talk to your supervisor?"

*CLICK* I get hung up on...

Their customer service is abysmal and they will do sneaky things to steal money from you.
You should stay away from signing a contract with them if possible.

By the way, I've done speed tests multiple times after I got my 6.0 "free upgrade" and my download speed has never exceeded 2.0mbps... which is the same as when I was using my 1.5...

Yeah AT&T is a sham

AT&T is pulling a bait and switch scam by quoting one price on the phone to get you to switch providers and sell you a bundled service with internet/TV/Phone. Beware. When the installation is complete and the bill comes, it is at a higher price. Now, try and get them to correct this. Biling dept says they can't do anything and you call back the sales number, get a recording and they never return your call.

Switched from Direct TV which was trouble free (but expensive) to U-verse in August. Saved money BUT since August I've had a serious issue with television audio drop outs..the lips move but theres no sound...only a word or two missing per spoken sentence...enough to make you go crazy and say "huh?" Often. They say you can pause live TV... rewind it...etc...BALDFACE LIE...well you can on the DVR TV but not on any of the other TV's...they didn't tell me that before I joined on (bet they didn't tell anyone that.) Direct TV was expensive but worked. Uverse is cheaper (although not cheap) but will drive you up a wall...and get this...to attempt to fix the drop out problemthey sent a guy out to replace my DVR box which meant I had to re-program all my shows (55 of them...OK, I'm addicted)...and they BILLED me for the service call...What an organization!

Att Real Yellow Pages is nothing but a huge rip off. Just as most of the other companies listed have reported, they will not work with you on your advertizing needs. They are all about selling you more and more. If you want to cut your bill down they won't give you any discounts, small just means more money. So don't ever go very large because you can't get out of the scam. Try clling to get another rep who you hope will offer you something other than what you have. Can't find any phone numbers! So beware if you use ATT Real Yellow Pages.That's all I can say. The rep we had was so rude when I told him I wanted to cut my advertizing from 1200.00 a month to $800.00 he would not work with me at all. Everything I asked pricing on he said was more money than I was already paying! So that was the end of our meeting. I guess we won't be in the yellow book for 2010 but maybe they will be willing to deal next year if I let them in the door!

I have had the worst experience ever with at&t and direct tv package
1. Bad installation
Satellite was first installed looking at tree, living me with no reception for over a week.
After getting them to move the satellite, a life wire was left exposed
2. I was offered and agreed to a package price by a at&t representative and was given another
Price was based on a direct tv rebate, which they failed to notify me of.in oder to get the price offered, I had to register for the rebate. This came to my attention after receiving my first bill, which was about four times the amount I agreed to. After spending several hours with a direct tv customer service representative and a supervisor, their solution were to gives me some money towards my bill and for me to pay the remainder. It turns out that the remainder is still about three times as mush as I agreed. As for my rebate, their computers show that I am not eligible for it and it is going to take them another pay period to solve the issue. Till then, I will have to pay full price. Further more, my rebate will only be for one year and my contract for two. I have had service for less than 15 days and this is my experience.
3. I was told that I would only get a bill from at&t that would include direct tv (Not the case) two separate bills.
4. My first at&t bill was also incorrect. The bill was 50 dollars over priced.

I do not who they have selling their products but they should take responsibility for their personnel.

I was told that if I subscribed to AT&T's Internet service, I would receive a check for $175.00. What I received was a flyer in the mail directing me to a website which said I was eligible for a $50.00 gift card. What can I do? ghe only reason I left my previous Internet service was the promise of the check.

I was told by a sales rep that I would receive 2 checks in the amount of 100.00 each and a visa gift card for signing up for the three bundle package so far Ive received 1 check in the amount of 100.00 I was also told 4 receivers would be part of the package I ordered, installation was free the amount fot billing wouldnt change (it has) that the amount wouldnt be prorated because the billing began the day of installation and this price was the price until I request a changenot true the amount remains the same for 6months so beware of sales reps. Sad to say its almost safer to order on line a tleast you will have a written confirmation. Its hard to reach the location where this rep works because of the many call centers for this company BEWARE!

Last month my phone stopped working out of the blue. The phone company sent someone out and said it came from the inside. On our phone bill they charged us $85.00 for them to trouble shoot. When did it become a standard to charge someone for looking into the problem up front? It used to be part of the service you had for paying the monthly bill. With this kind of service I might as well cancel my house phone and maintain my Verizon cell phone as the sole phone. At least they know how to work with their customers! Where did the friendly BellSouth company go...

Called to verify exactly what the Enhanced Services Billing was on our AT&T Business Account. It states: Billed on Behalf of Total Protection Plus, LLC. for Preium Voicemail Monthly Fee for $14.95 and MS-State/Local Tax of $1.05 so a total of $16.00/mth is what we have been paying for this so-called "service". After getting the run around on what company is charging this to out BUSINESS AT&T account, I finally spoke with a Representative that said this charge was processed on SEPTEMBER 20, 2005! Let me begin saying that it is NOW SEPTEMBER 28, 2009! FOUR YEARS of these monthly charges to our account! I asked who authorized these charges to begin with and she told me the persons name which was an employee that was no longer with us and hadnt been for almost TWO years! Not only that, but he was just our office runner! nowhere NEAR having authorization to bill to our account. but did this company take time out to verify that? NOPE! so over the period of the $ years we have paid for $816.00 for NOTHING. After the Rep saw how confused i was she immediately asked was this person authorized to bill this to the COMPANY account before I could even get a word out of my mouth & after I said No that he was just a runner for this office she took care of these charges without a question asked. She got approval to credit back 49 MONTHS of charges $732.55 + tax! which automatically showed me this is definately something very common with this company. They did credit this amount above but still was NEVER authorized to bill ANYTHING to this acct so be sure to check EVERYTHING on your bill. If there is something you do not recognize-CALL about it immediately. These companies are slick and will bill you for junk you didnt even order/request until you notice it on your bill and call to inquire on it. Just in case you have this on your bill and do not have the number-it is: [protected]

AT&T recently came to my door, and offered to beat Cox’s prices, with full HD, all the movie channels, and a phone, for the same price as Cox, but I would also get a phone.

Then they arrived to install — and everything was wrong. They had my contact phone wrong, so they could not call me in advance.

They had my order wrong — so it did not include any HD. And they had the price wrong, so it was going to cost me more — for less.

The install guy seemed to have the job of being the honest one, as he went over my order and clarified all the important points. He obviously had been down this road.

It seemed very routine that he got me on the phone with customer service, who kept trying to fix the problem, with higher prices for the same services I already had.

So, I threw them out of my house. The install tech was relieved that he didn’t have to install another one — just to uninstall once the customer figured out it was a bait and switch — which is exactly what this was.

The sales guy who came a couple weeks ago said how great my HD signal would be (as he checked the box for no HD) and all for the same low price as my HD with Cox — and I would get a phone.

I got the feeling from the tech, that this was standard. He was supposed to install it — and then I would have to buy more stuff to get the HD I was originally expecting.

So, be wary of AT&T. I never felt so good cancelling an order. And I will continue to avoid AT&T.

I've been with AT&T for almost 1 year; I was with Sprint / Nextel for almost 9 years. Since I've been with AT&T I have had 5 (that's right Five) phones. All with problems. The first one I bought from a retail store, pulled right out of the box, was a REFURBISHED phone! The first one kept cutting out and shutting down. Then I was in Atlanta, right downtown and COULD NOT get any signal?!?!? They gave me a new phone. The second phone kept timing me out when emailing pictures. Then I got a third phone (refurbished); that phone was slower than my fax machine! The fourth phone, AT&T customer service recommended the HTC Fuze; very bad choice and a totally worthless phone! Do Not Buy the HTC Fuze! Then they sent me the Samsung Propel - better phone so far, but not by much. I still get alot of dropped calls, more that Sprint/Nextel and the more bars in more places ad, they must be talking about Las Vegas! That's the only place where there are more bars in more places. I will be cancelling my AT&T Wireless service real soon and going with ANYONE as long as it's not AT&T!

I hope this post helps some unknowing victim from AT&T's all knowing power. I unfortunately have no recourse and I am now being forced to pay $1005.62 to AT&T for a business line that was never installed properly and never worked.

This happened because I ended up cancelling a business line because of the inferior and extremely frustrating experience I had trying to get them to fix what they had installed. To teach me a lesson, I can only assume, I was advised that I would still have to pay a termination charge and installation expenses because that was what the contract said and I signed it. The total for all that is $1005.62, which despite my repeated pleas with their organization, I have been told that no one there will reverse those charges and they will stand no matter what. It is just my fault for signing a contract with them in the first place.

I will not bore you with the details of how all this happened, because honestly, it doesn't matter. I am sure everyone knows what it is like to try to get quality service and personal care from an organization that employs 294.600 people worldwide. Essentially, they are a corporate bully, functioning behind the guise of an efficiently run organization. I just hope that any small business owner considering signing a contract with them will read this and stop and think very carefully before they do. I would hate to see anyone else become a victim as I have.

If AT&T was a properly sized organization and not just another corporate bully, this would have never happened to me. It just reinforces my belief that corporate America is very bad for America. It has destroyed people's souls and sense of fairness and created an environment where this kind of thing can occur. Even though I have escaped the brutal employment of these places, I am still falling victim to their power as a consumer. Beware who you do business with people. Smaller is better.

Sara Morgan
Author of No Limits: How I escaped Corporate America to Live the Self-Employed life of my dreams. Available through www.nolimitsthebook.com

Bought a Blackberry Bold for 399.99 through my company, when the no contract pricing was $445.00 6 months later i hate my service and im transfering to verizon, i get hit with a 18 month $155.00 dollar early termination fee..they had put the phone on a contract! So now my phone is on a contract but my phone plan isnt.

They stated it was because this was a discount on the phone when the no contract pricing was 549.99 so i must pay the difference in the early termination fee. Meanwhile, NOwhere is it stated on my invoice that came with the phone, on the invoice that was emailed to me, or the rebate form that i filled that this was a CONTRACTUAL PURCHASE.

They stated it was online and i was responsible for reading it.

I signed up for a 2-year contract with AT&T. While in Florida on vacation, I could get no service. When I returned home, I went into the local AT&T where I had purchased the contract/phone and told them they must be lacking cells in Florida. They (the customer service personnel) looked at each other and sniggered while saying, "Hey, she thinks we don't have enough cells." The other one laughed at me. The guy turned back to me and said that they have the most cells of any provider and the trouble was that I had a cheap contract. I asked if I could upgrade the contract as I was planning more travel and they told me I was basically stuck with the phone contract for the next 18 months. I asked them what I could do and they informed me that there was nothing. So, I figured that the easiest way was for me to pay the $150 early cancellation fee and shut off the phone and get a new upgraded contract. I went back to the same place and told them I wanted to shut off the phone. They told me I couldn't do it in person, I had to call the 1-800 number. So, I did and they told me they couldn't handle it over the phone I had to do it online and to have my bill nearby for reference. I did this and they told me they couldn't handle it online I had to call the 1-800 number. I called back and they said I had to go into the store to do this; around and around and around I went -- and I had witnesses with me each time I tried to cancel the contract. Finally, I saw I was getting nowhere so I went into Radio Shack, purchased 3 phones for myself, my son and my husband. I didn't pay the AT&T bill and they shut off the phone. But, the charged me the early cancellation fee, the original bill, a late fee and I don't know what else. I refused to pay these extra charges, I said I would pay the early cancellation fee (even though it is now almost 6 years later and the contract ran out). They turned it over to a collection agency, it us now up over $500 and I refuse to pay it. They have quite calling me and keep turning it over to new collection agencies. They will make the customary 1st call and when I tell them not to call me again the turn it over to a different collection agency. I know of someone else this happened -- AT&T feels that when they get their claws into you they keep you! -- they OWN you!