Bank of America
Reviews and Complaints

I am experiencing problems with credit card debt and tried to talk with BOA. Customer rep would not let me speak with manager to discuss issues with interest rates. I am a good customer for several years with no late payments. I was told if I didn't like it and stopped paying then I would be turned over for collection and my credit affected. No discussion, no alternatives, and these people take money from taxpayers to stay afloat. By the way Rachael Peters is the customer rep who says she is authorized to to inform you that you either pay or lose. Pitiful organization.
thanks
F meyer
[protected]

I have good credit and pay my bills on time, every time. - Bank of America informed me that due to "risk review" (yeah, right) they will be DOUBLING the interest rate on my credit card. Of course I can "opt-out" but if I use the card, all current and future charges will be subject to the new, DOUBLED interest rate. AMEX, Citi, and all the other credit card issues are doing these same things to their customers.
How can these banks get away with this? How does the Government expect the economy to recover if the all-important consumers keep getting shafted by the banks. Many of us will never be able to completely pay off these cards. These banks by the way are keeping the bailout funds provided by the gov't and they are spending billions at the same time to acquire other banks. Something is clearly wrong here.

I want to make this short and quick. Bank of america has a scam going called check 21 rule. It's a scam that creates "false overdrafts" you can keep your accounts in the black all you want and it won't mean a thing. They create the overdrafts for you.

It is bank fraud pure and sweet!

I'm going to file suit against them asap. If you wish to join this civil suit email me here with your contact info and you will be listed on the suit as a plaintiff against bank of america. I will make sure that you are contacted by the attorney before the suit is filed. The more people that have the guts to slap them down the faster they will fall.

They are not a bank, they are racketeers!

I just received notice from B of A that my credit card account has been closed due to my credit report rating. My credit card has been paid on time and all my credit cards do not have late charges on them. Due to the economy and lay offs my husband has not been working and we have had problems with our Mortgage. Since my credit card is closed now I attempted to get my 12000 points that I have accumulated which B of A said No since it was the company that decided to close the account and not myself. This is upsetting and NOW I do not want to pay them what is due.

I used a new checking acct to make my monthly payments. FIA Credit Cards online payment company initially stated all was wonderful but then a few days later told me the payments were unsucessful. As the payments were well ahead of the due date I attempted to remake payments but the payment company blocked my efforts and would not co-operate with me to correct the payments.. I had to go directly to the financial institution I had set up as the "pay from" account and set up the payments directly from their bill pay system as the problem was not insufficient funds just incompetent people unable to process my payments at FIA's check free bill pay system! Due to this fiasco with their "Bill Pay" system I was penalized with multiple fees and my account closed ---because of MY ACTIONS! My actions were to make 2 payments totalling well over my minimum payment due weeks before my pay by date! The check free bill payment system screws up processing the payments as it was newly submitted checking account information? and I am suddenly a credit risk and unworthy to be a customer.

This is a notice to all bofa existing and/or future customers as a warning only.

In december of 2008 I received an automated phone call from bank of america stating that odd activity had been happening on my credit card account (Thanks to bofa for the notice). I was asked if several charges were in fact mine - which they weren't - and I was immediately connected to a fraud specialist. I live in southern florida, and the activities occured in southern california - 2 stores. While talking to the fraud specialist, I was informated that they had undergone a conversion in november, and had sent me a new card (Which I never received). Apparently (They told me) somehow my new card was diverted to somewhere in southern california because the purchases showed in bofa's system as being done with card in hand. At any rate - the account was closed, and a new card was issued and mailed to me.

Two things came to pass. First - the card that supposedly was diverted to california actually arrived at my home address the following week. Then, in another week, the new account card arrived. Second - and the major reason someone was able to use my account - neither new card required activation by calling a bofa number to authenticate that the right person had received the card. Because of this change in their processes alone, someone was able to make charges on my account, from which I was required to complete an affidavit and return to bofa to keep the charges from returning to my account, plus the time I was without the card just before christmas.

To existing card holders - be aware. As you approach the end of your current accounts valid dates, keep a close eye on your statements to watch for suspicous activity. If bofa were smart, they would return to requiring authentication for replacement cards, but if they don't then they're creating a potential issue for many customers.

Thanks for reading,
John

First of all, my website containing my petition against Countrywide Home Loans: http://www.petitiononline.com/mortgage/petition.html

Countrywide has been absolutely horrible to work with in regards to a mortgage modification. I requested a modification because I strongly believe that Truth in Lending errors and possible RESPA violations were done when my loan was underwritten.

When my 2nd mortgage was funded, I was told the value of my home was $158, 000 through an online valuation they use. It turns out the online valution compared my condo (studio) to 1 and 2 bedroom condos in my area and over valued my home by $68, 000! Now I am seriously underwater and Countrywide refuses to work with me or even do the forensic audit I requested them to do. Twice I've asked them and twice they denied my modification request. Now Countrywide is telling me they will file foreclosure proceedings against me in February hence the reason for me putting up my petition.

Countrywide is horrible!

I have five loans with Countrywide Home loan I have never been late on any of the loans, I contacted Countrywide and I explained to Frank Fimanio that because of the economy I am having a problem paying the first second and third I have on my primary residence so I need to consolidate the loans into one loan, he said he would have to run my credit. After running my credit he said if he was to consolidate the first, second and third on just one loan I would be saving approximately one thousand dollars a month, I said great. He then said I need to provide proof of income I explained to him that I am self employed and business is bad just like the economy but I provided my 07 tax returns. I was then transferred to Eric Lopez and after checking my tax returns he said I did not qualify to consolidate the loans in other words I need to prove I can pay one thousand dollars less a month to qualify for the loan. I was then transferred to the home retention department and I spoke with Faith [protected] ext 7894 she asked me questions, I answered and then she told me I did not qualify for anything because I am not delinquent. I am currently paying approximately $2, 500 extra each month Countrywide refuses to consolidate even one of the five loans I have with them. I spoke to numerous persons at Countrywide and they said basically as long as I am current we cannot help you and I don’t earn enough to justify consolidating the loans which will reduce my monthly payments. I explained to Countrywide that because of this economy I have burnt though my savings and I am running out of options. I called Countrywide at [protected] ext 8605 on January 06, 2009 and I spoke to Gabrielle and I explained my situation desperately trying to save my property and my credit, she said if I do not make the payment on time there will be a late charge and my credit will be impacted and if I fall behind I could sell the property back to the bank. It seems to me that is what Countrywide wants me to do. After putting a large down payment and paying on my property for years give it to Countrywide. Is not the billions Bank of America received from the government enough?

Damon Brown
20 Bay Cove drive
Stockbridge, Ga 30281
Acct #[protected]
Acct#[protected]
[protected]
[protected]@yahoo.com

thank you for destroying my life. For 2 months i've been having problems with online banking pulling funds from the wrong account. i've been trying to stop this . i call every two weeks when this happen and a representative walks me through step by step and tells me the problem has beeen solved and this wont occur again. two weeks later this occurs again and i start the process over again. the rpresentatives dont take notes for the next time when i call so it causes more problems and they are not aware that this has been going on sometime but i beleive the representatives are trained to make the customers fell like they are at fault. up to today this problem has caused major major problems. i have direct deposit and it is almost taking my check every two weeks. bills are not being paid water turned off and etc. since Dec this has cost me (including my pay check )around $2000 and counting. my purpose of opening my new account and start using online bill bay was to manage my money better, watch what im spending and to keep track of my money being the way the economy is. Big mistake. Bank of america made my life a living hell. i would tell everyone to run far from this bank. the worse. I've contacted BBB and i may contact other local television to tell the people in georgia beware of whats going on. the online bill pay is to confusing and ruined my life. Now i know when someone at bank of america read this letter. no actions will be taking and thats fine because they probably get letters like this frequently but if this will stop them from doing to other people what they done to me then that good enough for me. and if you can sleep at night after treating people this way then God be with you.

A Texas law firm is investigating Citigroup and other banks for taking out secret life insurance policies on current and former employees, and collecting the benefits when they die.

http://insurancenewsnet.com/article.asp?n=1&neID=20090113290.2_e8e10061f739577c

HOUSTON, Jan 13, 2009 (BUSINESS WIRE)-- Attorneys from Houston's The Clearman Law Firm ( www.clearmanlaw.com ) are announcing a nationwide investigation of banks that have purchased secret life insurance policies in order to collect benefits when current and former employees die.

Many of the world's largest banks have purchased "bank-owned life insurance" or "BOLI" for years, including Bank of America, JP Morgan Chase, Bear Stearns, Citigroup, Wachovia, Washington Mutual, Wells Fargo and many others.

"We are investigating banks that insure the lives of employees without their knowledge or consent, " says class-action attorney Scott Clearman of The Clearman Law Firm. "These types of policies benefit only the banks, not their employees."

In a BOLI program, a bank designates itself as the beneficiary of life insurance policies covering its employees. Nearly half of all U.S. banks have reported owning BOLI policies at an estimated value of $120 billion.

A bank purchasing a BOLI policy must provide the insurer with personal information belonging to each covered employee, including his or her name, sex, age and Social Security number. Employees' Social Security numbers are then used to conduct "death sweeps" where banks typically hire outside brokers to sweep public records in order to learn if an employee or former employee has died.

A person whose life a bank insured without consent may have a right to sue for the bank's misappropriation of their identity (name, sex, age and Social Security number). Employees may be able to recover profits made by the bank, broker and insurer.

"It is ironic that thousands of bank employees have been laid off, and yet the banks still stand to benefit financially when those employees die, " says Mr. Clearman.

Since the early 1990s, Mr. Clearman has been a pioneer in class-action lawsuits against employers for wrongfully insuring employees' lives for the employers' benefit. Following several individual lawsuits for the families of deceased employees, Mr. Clearman pursued landmark class-action claims against Wal-Mart and Fina that resulted in major settlements for his clients.

I requested a st0p payment a few days ago thinking that it would be better for me have the check destroyed and stop the payment of the check just in case someone found the check and tried to order something online. I checked my account yesterday and found that I was charged $28 to stop payment on a check. If I would have known that there was going to be a fee, then I never would have proceeded. I did this online and I was never prompted that there would be any fee. However they informed me that in the little print (8.5 font) that it mentions that a fee could be charged. I'll be damned they were right. I tried to explain to their customer service department 3 different times, 3 different people and they all told me that the could reverse the stop payment, but they could not reverse the fee. Bank of America has the worst customer service that I have ever experienced with a bank. I guess if you want to be able to have banks all over the country, you have to pay for it by crappy customer service and fees that they don't tell you about until it's too late, or in my case they hide it in the smallest font possible and when you dispute it they just send you on your way. AHHH! I just needed to vent and share my experience. Needless to say, I will no longer bank with them.

I authorized FIA Card Services to do an automatic withdraw from my checking account for my credit card payment each month to ensure timely payment of my payment. FIA Card Services is deliberately taking the automatic withdraw 4-10 days after the payment is due and CHARGING A LATE FEE. I am attempting to get the automatic payment stopped but FIA Card Services is reluctant because my account has been PAST DUE and is subject to a LATE FEE--a late fee it created. After some brief internet searches, it appears my situation may be one of a number a common tactics by FIA Card Services to generate $30-$50 late fees on accounts each month.

I have been a card holder for 10+ years. I've had the rate of 6% the entire time. I've been paying $100/Month, and have been doing so for about 5 yrs. I get charged $16 or so per month in finance charges, and occasionally make purchases. I don't even look at the statements except online to make sure no charges appeared that I didn't authorize. I'm willing to eat the $16 for the convenience of keeping the 6% rate.

I've continually held a high balance because I've been paying off other debts for these 5 years, and am 3 months away from doing so. This month I noticed on my credit monitoring service that I had a delinquency. I immediately went to my Bank of America site to make sure the payment had gone through. It had.

Low and behold my interest rate had been raised to 19.99% without my knowledge. they had also doubled my minimum payment. I had been lax for the last 3 months, and have now amassed several hundred in late fees and will have my credit destroyed.

Can anyone help me to figure out if I have any recourse? Are there any class action lawsuits out there currently in regards to this? If not, any lawyer want to start one. This is obscene and violates any sense of decency in lending. My debt to incom ration is miniscule, I haven't been delinquent in over 4 1/2 years (they were aware of these). My available credit is pretty substantial, my score is mid-700's, and they are mailing me a statement as to why they raised the rate, but the gist was "concerns over the balance being carried, along with something on a recent credit inquiry that have caused us to raise the rate". I have made no purchases, no new credit, no credit line increases, nor anything which should trigger this.

The rate had gone from 6% to 19.99, and apparently now has gone to 29.99% this is institutional rape. I will be facing years of a lower credit score because some analyst decided that if they raise the rate on a certain niche of people, only "X" percent wil actually check their statements, and because we are so big, they will be forced to pay us fees. This should result in a direct boost to the bottom line of "X"/ per 1000 people we arbitrarily raise the rates on.

This is disgusting and violates fair lending practice.

In this time when the country needs people to spend, I’ll eliminate all credit, not purchase until later and wait until I get cash. I know this is the sensible thing to do, but the credit card companies should throw a parade for people who carry a high rotating balance and pay on time.

I need some legal help, and I'm sure I'm not alone. I now know that I should check my interest rates and every little thing on every piece of paper I receive from every company.

I'm going to need an assistant to do this. Maybe I'll just sue the crap out of them, and have the money to pay to have someone check the fine print on every monthly statement I receive. I’m serious, if there’s a lawyer out there doing this or thinking of doing this, I’m in. FIA, if you’re reading this, shame on you.

About 3 years ago I opened an account with BofA, checking and savings. I was told that I would get a 25 gift card for opening my checking account, a $10 gift card when I opened my savings, and another $10 for referring someone to their bank. I did all of that. After 9 months or so, I was getting pretty crappy customer service, so I decided to complain about the fact that I had never received any of the gift cards. The person I spoke with said I would need to talk with the person who opened my account for me. That person was no longer there. I moved to another bank immediately.

I still have a credit card with BofA. I have used their online service to make my payments. They did not post my payments in a timely manner, and now they are charging me 30% interest on my balance. I transferred some of the balance to lower interest cards. They did not post the transfers timely either. I paid interest on the same money to two different credit card companies, for 8 days the first one and about 14 days on the second one. This should be illegal. I think it is, and so does my attorney. If anyone out there is interested in getting in on a class action lawsuit, please contact me.

Countrywide is showing we have a past due (30day) amount of $1, 208. We were approved for a loan modification on Acct#[protected]. The new payments are $1585.24 @ 3% interest for 5 yrs. The amount they say is overdue is the old loan monthly payment of $1, 208. The paper work we have shows the restructured amount was approved for September 1, 2008 through Aug.1.2013. We have called and called to try and tell them we have the approved paperwork for the new amount that we HAVE BEEN PAYING ON TIME EVERY MONTH, yet they are charging us late fees on the old amount. Please fix this. Thank you.

Well, where to begin. We had excellent credit- we purchased a home in 2002 in Missouri. Our first mistake was Countrywide. We were in formed in 2006- that we should have never gotten our loan due to ineligible house. At that time we wante to know why- apparently the apprasial company (they hired) had not put info in the first apprasial when we purchased the home ( a mobile home wall still existing in the walls). We know that they knew, because the apprasial people knew about the home when they did that "BAD" apprasial -we got that from the horses mouth themselves.
So, we got the loan no problem cause our credit is great. Only to find out when we tried to sell the home- that no lender, not even Countrywide- would give a loan to ANYONE on our house! no banks would touch it because of the apprasial problems. Needless to say- through tears- 8 months...went by. I had people who loved the house- regardless of that mobile home wall - it had 5 ac, big shop- beautiful land...but no one would help us. We couldn't find a lawyer with guts enough to help us, though we have all our paperwork- all the headaches documented.
we decided to do what they call a deed in lieu- which is to basically give the house back to the bank- all our hard work and money LOST! They acted like that it would work that way- they drug that out for months- only to loose, shred or misplace documents (so we were told ). Our file was juggled around through several incompetent people- and we got josteled around so much it was sad. We got treated like all this was our fault...
I had had enough- I left the house to go be with my family. It is still being drug out...we have told them just to foreclose it...and leave us alone. They have set a foreclosure date- and that has changed a few times since our notice. Everyone who calls us has NO IDEA what has gone on, nor do they care. They ripped us off, ruined our credit, and fiancially hurt us- we were expecting to sell a home...get some cash for our next home...now- we are renting cause we don't know what they are going to pull on us, this clearly is a case of lies and deceat on their part- and this is only part of the story...there are plenty of details and problems with them that I left out.
please...if you are looking to buy a home- do NOT use Countrywide!
If there is a lawyer out there willing to help us or know someone who will- please let us know. Here are 2 numbers you can reach us by. [protected] 0r [protected]
thanks for listening

I had a check to cash from Best Buy for $300. I went to Bank of America (where Best Buy do thier banking) to cash the check. I do not have a checking account with Bank of America.

They wanted to charge me $6 to cash a check drawn from thier bank!

How dumb is that.

With all the banks asking for a bail out, you think Bank of America would be helping people. Now they create a dumb policy to stick it to the customer one more time.

Close your Bank of America account today before you have to write a friend a check. They will name them too!

We have always paid our bills on time and in full. However, after relocating to California as a business promotion 2 years ago my husband was fired in March 2008 from his employer after 12.5 years of service with nothing but 6 weeks of vacation pay because the company was filing chapter 13 due to the economy. While we have been fortunate to make a good living we now own a home worth $400K less than the purchase price and as of December have run through most of our savings to try and keep our home. My husband is self-employed making half the money but we have stayed current on every bill and even paid 2X the minimum trying to get credit cards paid down. We have been late 3X on our mortgage, over 30 days but no more than 35 days due to cash flow. However, we have NEVER< EVER been late on any other bill. Last week I received notice that one card, which we had paid down by over half owed, was lowering our credit availabilty...to just $200 over what we owed...the lowered it over $6K...FINE but doesn't that hurt my credit further? Now BOA is has just sent a notice that they are cancelling our line of credit but thankfully it is a fixed rate and they just have to wait for us to pay it down. However, that again is going to damage our credit. While we should be able to pay all of these creditors off in the next 6 months our credit has been TRASHED...and by nothing we have DONE or DESERVED as consumers. I feel like a noose is slowly being tightened around us and wonder why we should keep trying to "DO THE RIGHT THING". Why are we bailing out banks when they are taking our money and RUINING everything we have built financially? There has to be some type of LAW during times of extremem crisis, like now, that would prevent these vultures from feeding on WE THE PEOPLE! It is not right. It is wrong. It is time someone did the RIGHT THING in OUR GOVERNMENT to be here for WE THE PEOPLE>...what is wrong out there?