CenterPoint Energy’s earns a 1.6-star rating from 239 reviews, showing that the majority of customers are dissatisfied with service.
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bad customer service
I paid my bill on the 25th of march and my gas was suppose to be on the next day on the 26th, so i called centerpoint at 2:30 on the 26 of march to see why my gas wasnt on and the rude supervisors kim and tamika said i shouldve called back to report my payment but the agent i spoke to just told me to pay $157.55 and your gas will come on the next day, but the supervisors said it was my faught, i was suppose to know to call back my payment. I end up having to pay 47 dollars for same day services and it wasnt my faught . I feel i wasnt treated with good customer services nor was i was respected, i was not suppose to pay 47 dollars for same day services when my gas was suppose to be on that day anyway!
The complaint has been investigated and resolved to the customer’s satisfaction.
gas meter
This morning I would just like to say THANK YOU CENTER POINT ENERGY! These folks were kind enough to replace the gas meter on my property yesterday without bothering me with any advance notice. I’m especially grateful to the highly skilled workers who broke the main line to my house saving me the agony of hot showers, a warm house …and having hot food for my family for at least a week. And finally…one huge Thank you to the CENTER POINT HOTLINE lady who offered me the option of filing a grievance just as soon as the THREE DAY weekend is over. In all fairness CENTER POINT ENERGY is letting me cover the cost of repairs myself since they broke MY side of the gas meter line. Does anyone have an extra 100feet of pipe, a trencher, shovels, a plumbers license…and a couple of illegal workers they could spare?
;)
The complaint has been investigated and resolved to the customer’s satisfaction.
aggressive driving
I merged into the next lane with plenty of room. The vehicle behind me (centerpoint vehicle) in the lane I was merging into increased their speed and began to tailgate me. They then entered the lane next to the one that I merged into and sped up to make threatening jesters (fists shaking and yelling). I felt like I was in danger and was further frightened when I realized he was driving a centerpoint vehicle. After the altercation he sped away. Before he sped away I managed to get a little information. He was driving a newer model full size truck with four doors and the plate started with the letters "BX". The centerpoint employee was white, mid thirties, light brown hair and was wearing a hat. I think his hair was shaggy. I was shocked that an employee of a big company would drive so aggressive. I was truly frightened. I want a call back so I can learn what steps u plan to take against this employee so I can feel safer on the road.
The complaint has been investigated and resolved to the customer’s satisfaction.
Common sense with his typical "quote mining".
Speak for yourself, common sense. I tracked the guy down and gave him a good talking to. It won't happen again.
trespasser
I purchased a home on Galveston Island in 2000. It came with a trespassing power line running diagonally from the alley crossing the back of the home (no easement) to an adjoining house that has a zero property line. I have contacted Centerpoint service representatives many times over the years; specifically since hurricane Ike as this house has not been unoccupied and is dilapidated. It has NO service, yet Centerpoint refuses to remove the line due to “prescriptive easement” greater than 7 years. Adverse possession.
There is a high-voltage pole on the corner of my property at the street that runs down the alley (utility easement). In April I noticed that the ground wire had been cut several times up the pole and discovered that the top of the pole was burnt down to the crossbar. The insulator at the top of the pole had been moved to the crossbar so Centerpoint must have known. Concerned about proximity to my house, I faxed an inquiry to Centerpoint’s Daryl Kensy April 4th, 2012. April 27th Centerpoint contractor removed more than half of my only backyard tree, not only what hung in the alley but ~5 feet into my yard. May 2nd I emailed Kensy again. His return fax (previously he only called) stated simply that the pole replacement was scheduled.
June 4th, I had a nervous breakdown when I discovered that the replacement pole was moved over 4 feet and now the high-voltage line diagonally trespasses over my yard/fence line! I will not willingly forgo my air space! Daryl Kensy has a copy of my property survey. What arrogance to trespass again with a high-voltage line. They have stolen my ability to construct a garage pavilion matching the height of my 32’ home. My tree was removed so the power line could tresspass my yard without obstruction.
How can I get Centerpoint back into the 3’ easement of the alley – space designated for utility use ONLY? I must defend my property rights and end this hostile use. Centerpoint Energy proves to be a bully and a thief. Trespassers
The complaint has been investigated and resolved to the customer’s satisfaction.
Consult an attorney, that is the key to winning.
ruined my front yard
In late November 2011, I smelled gas in my front yard in Bellaire, TX. Centerpoint Energy came out to inspect. They stated that there was a small leak and thay they'd come back to repair it. The next week, I came home to find a 6'X4' section of my driveway gone and a 12'X4' section of my front yard torn up. Additionally, I went to run the sprinkler system that night, and the sprinkler system was broken somewhere in that section of my yard. I called to complain and spoke to Greta Walters in their complaints division. Foreshadowing: Over the course of the next 6 months, Greta would return about 1 out of every 10 of my phone calls.
I told Greta that I wanted her to call me before a team came out to fix my driveway because I thought they should replace the entire strip across my driveway (approximaley 10'X4'), as opposed to the one hole they just chopped out of my driveway. Greta clearly didn't listen to me (or didn't care), because a crew came out and replaced the 6'X4' section in my driveway, which now looks TERRIBLE, and they placed new grass in the 12'X4' section of my yard, which now looks decent after I re-landscaped it.
Greta informed me that they would not fix my sprinkler system as it was in an easement and was technically Centerpoint's property. My sprinkler system was never repaired after numerous complaints to Greta and her supervisor, Kim Coffman. My driveway still looks TERRIBLE. I wound up going out in my front yard and spending a weekend fixing my grass and sprinkler system as Greta stated that she would not pay to repair my sprinkler system. It is now May 6, 2012 and my sprinkler system is finally fixed (BECAUSE I DID SO ON MY OWN). It took Centerpoint 6 MONTHS to NOT fix my yard.
The bottom line is that Centerpoint's monopoly on the Houston (and surrounding areas) now allows them to act at their own desire and break, tear, and destroy anything in their path without any recourse.
If you have a choice, which most of us Houstonians do not, DO NOT USE CENTERPOINT ENERGY. THEY ARE CROOKS, AND THEY ARE QUITE COGNIZANT OF THIER MONOPOLOY!
The complaint has been investigated and resolved to the customer’s satisfaction.
Center damaged about 25’ of city easement drain curb that was installed to keep easement drain water from flooding our garage and property. We file a claim and Greta Walters was also the claims person we had to deal with. She can’t keep her explanations for the damage cause by workers strait. First she said, she had checked with the centerpoint workers and they said, that all they did was dig underneath the curb and caused no damage..
When I explained that we had a witness to what happen that day she wanted the name and address and phone number of this witness so she could contact them.
A few weeks went by and Greta call us and said, well I made a few phone calls to your witness and she has not return my calls and then said, we are dropping your claim because we do not think our workers are responsible for the damage.
I explained that the next door neighbor had no reason to lie about what she had saw and had freely came out and told myself and two city supervisors what she had seen the workers do and she is a minister.
Greta Walters then told me well I have talked to our centerpoint workers and then said the curb was already broken and they but the curb back better than the way they found it.
Wait a minute first Greta said, all they did was dig under the curb?
Bottom line is what ever you do don’t damage their property unless you have a few are a million
Extreme delays in response for service
I have been working with Centerpoint Energy power consultant for over 90 days. Multiple request for information, when information is provided usually 2 weeks pass, then receive request for different information. Process is stifling to construction and growth. Is this possibly the objective of Centpoint in order to delay services they are obligated to provide. How to can this grave situation be corrected?
The complaint has been investigated and resolved to the customer’s satisfaction.
centerpoint unfair to cut off service without proper notice
Centerpoint energy cut gas service to our home without proper notice to me for a $37 balance that was only 30 days past due. I Had to pay over $200 to get service restored after adding all the fees up. Beware that Centerpoint uses deceptive billing practices to disrupt your service and make money on the restoration fees. They came to our house and cut off the gas and did not bother to knock on the door or leave any notification that service was cut and we only knew then the heater failed to start that night. My wife and children had to endure a night of cold weather in mid January due to the interruption. I feel like Centerpoint has such extreme policy for such a small balance that was due. I called customer service to get an adjustment for the fees they treated me like a criminal even though I have been a loyal customer for over 20 years. Unfortunately Centerpoint has a monopoly on the gas service so I had no choice but to pay up the extreme fees or be without heat in my home. Hopefully in the future I will have a choice for my service and I will be so glad to get rid of Centerpoint.
If you are past due then a notice is sent out for the amount due and the due date. If you ignored this then you gas being shut off is not anyone's fault but yours. Restoration is what is owed (past due amount) and $22.50 restoration fee. The amounts your referring to are not adding up so your leaving out some important facts.
natural gas interrupted
I am very frustrated and reaching out to you in hopes of getting the word out reagrding this matter. Below is my email to the BBB. I am currently without natural gas, in the winter, with kids. No heat or hot water.
I had my service disconnected for the first time in the 19 years I have been with Centerpoint for a late $41.00 payment. It was my oversight, my fault. But now they are trying to charge over $200 to reconnect. I talked to manager "Lucio" last night who agreed to waive the deposit and suggested if I pay the remaining $101.83 last night before 9:00 pm, my service would be restored the following day. I called this morning and spoke to manager "Alma" who 1) said Lucio did not waive the deposit and 2) said I would have to wait until tomorrow or pay another $40+ dollars to get service today. I have 4 kids at home tonight with no heat and no hot water. I am not a second class citizen and refuse to be treated like one. It is also my understanding that service is not supposed to be interupted during the winter months? I have been lied to and cheated and because Centerpoint is the only provider (monopoly), they could care less how their customers are treated. TRUST I am sending the above to every major news agency in Houston right now. I am beside myself with their lack of service, compassion and integrity.
Thank you Ms. Nirple. Money is not the issue. The fact that they did not advise me if the disconnect prior (they claimed to have called and sent notice) and that they lied about reconnect date and amounts are why I'm frustrated. This entity can do as they please because we here in Houston have nobody else to turn to because of regulations. There is no competition, therefore no service.
Thanks for the kind words.
stealing energy accusations
I moved into this house October 2007, due to an illness in the family my mother M. Miller, well she passed in November and the property was passed to her grandson. He has not been able to change everything over at once because he is in the Military and has been overseas for a time. Long story Short... The utilities have never been turned off since 2005 and now here in October 2011, I am being accused of stealing energy... They are charging me only a few months of back energy but they are also charging me a fee for Tampering and a seal which I have never messed with, this meter or any other meter. They say the seal was broke but the seal has never been touched until they cut it, and changed the meter out. When the removed the meter they found what they said was a jumper bar in there, the man had to have special gloves and tools to get this out, so how the blazing crude oil can I have done this. I have been told the electricity must be off to this type of stealing. The other meter I have on the property was not messed with. They changed it out in 2008, so why did they not notice the other meter then. I don't know and now they are charging me $928.45 ( I know it could be more but I cannot afford this) for something I have not done. I want to know how to fight this... I don't have this kind of money I am a single mother and my job does not pay that well. I am to the point they can cut off the electric and we will go without, most of all because I did not steal anything from them at all.
Lots of delays and excuses
Centerpoint (also Centerpointe) Industries is a vending machine sales company based in Houston, TX. They specialize in getting new customers set up in the business.
I ordered three vending machines in late July. Steve Greene (the owner and "account manager") promised shipment in 10 to 14 working days. The contract specified shipment within 21 working days. It's been over eight weeks since the order was placed, and so far I only have excuses. Steve has given seven different verbal deadlines, and missed every one of them. Hey--at least he's consistent, right?
The contract does state that in specific circumstances, Centerpoint can take 45 working days (nine weeks) to deliver, but Steve has provided no evidence that these circumstances apply. I requested evidence of the delay or contact information for the manufacturer to confirm the delay, but none was given. He claimed a "minor part delay, " but that excuse was used for four weeks running and was supposedly resolved over week ago. Since then, I've been repeatedly promised callbacks with shipping confirmation and tracking numbers. Still no machines have shipped, and I no longer trust Steve's word at all. For all I know, he's used my money for a timeshare in Bermuda.
Steve has often not been available and usually returns a call only after repeated calls within one day, or after threats of legal action. (Actually, I've found that online reviews also get responses--more excuses but no real action.) He once told me to speak to "Ann Willis, " the other account manager, if he was not available. When I asked for Ann Willis, the secretary told me that there was no such person there, and that Steve was the only account manager. (OK, I had imaginary friends too when I was a toddler, but imaginary employees are a bit much.)
When I was checking Centerpoint out two months ago, there were two complaints on the BBB report. Now there are seven, and since mine has not yet posted, I wonder how many more are in the system. I have found Centerpoint impossible to work with, and delinquent concerning its business agreements. They have missed seven deadlines and not returned 17 calls placed on 12 different days.
Bottom line: if you like excuses, delays, missed deadlines, and being ignored, go for it!
Hi - please look up 'Business Center Development'. I think this may be the same Steve (middle name Lynn) Greene. Sounds like the same MO except in my case he took me for $50Ka couple of years ago. It also looks like others share the same experience. If so leave a comment and I'll leave an email with my address so we can talk. I'd like to see this guy have to answer for his activities
smart meter a/c electrical damage
Centerpoint installed the new smart meter in my neighborhood just over a week ago and caused my unit and my neighbors unit to blow out. Centerpoint claims that they are not responsible and that I would have to talk to their independent contractor's adjuster that does the work for them. Of course, the independent contractor's claims adjuster stated that they never had any problems with the smart meter's installation before. They find it important enough to knock on your door and recommend that you turn off appliances and A/C units if you happen to be at home, but if your not at home you are out of luck.
The complaint has been investigated and resolved to the customer’s satisfaction.
Were you ever compensated for the replacement of a new AC unit?
We would like to know the out come of your problem with your smart meter, we are having health problems due to the smart meter.
Out ac unit blew out 3 days ago! Still without ac and we have a 7 month old baby!
Customer Service
Worst customer service ever. Seriously, the worst. In my time on earth I have never delt with a company that is as rude as this one is. My service was disconnected yesterday. I have lived at my apartment for three months, and in those three months I have NEVER recieved a bill from CenterPoint. I have called a dozen times requesting a bill be sent either to my home or email. Nothing ever arrived and when I got home last night my service was disconnected. No door hanger, no note, and no bill. So I called customer service yet again today and man was I in for an experiance. I placed three calls total trying to figure out what was going on, and EVERY SINGLE rep was insanly rude, to the point that I was shocked speechless on all three occasions. It wasnt the information that was being told to be that was the problem it was the way in wich it was delievered. I will state again I have never in life delt with a "company" that is this rude. It doesnt help that all three reps gave me vastly different stories as to what was going on. I finally gave up and called the Arkansas Public Service Commision and they were able to get cleared up within a matter of minutes. This disgusts me, I dont have a choice as they are the only game in town and they know it. To top it all off, I now have to take an ENTIRE day off work because they cant give me an estimate as to when a rep will come by to reconnect services. Even the cable company isnt this bad that is really saying something. I regret ever doing business with these folks, its legalized corruption at its best.
The complaint has been investigated and resolved to the customer’s satisfaction.
Gas NOT on
I moved into a house April 8th 2011 and requested to have my gas turned on between the hours of 5-8. I was at the house by 4 pm. We waited and waited. unpack while waiting for Centerpoint to show up. NO ONE EVER SHOWED UP.(no phone call either) Naturally being a friday they are closed for the weekend. GREAT CUSTOMER SERVICE HUH? So I called Monday morning, customer service said they couldnt do anything for me until April Tuesday 12th. I then requested the time again to be 5-8pm.Also talked to the "supervisior" and they were very short with me and didnt care...No one showed up for the 2nd appt... It is now April 13th going on 5 days of NO gas. I now have a 3rd appt scheduled for today we will see what happens today
The complaint has been investigated and resolved to the customer’s satisfaction.
His name is Charles . He is so rude to me. I never see the people like that. He discriminate who not speak very good English. When I asked him let other people to help me, he said: " nobody can help me" Is a big company only have one employee? He just keep repeat don't understand my name. Is "Nancy " a difficult name to know it?
This employee is so bad.
After a small gas leak outside, Centerpoint showed up quickly to cut off the gas. I was promised that a crew was on the way to repair the line. No one showed up. Day 2, I called centerpoint again and was told a crew would come and repair the line. Day 3: the day before thanksgiving...we still have no gas, the means our family cannot cook or bathe. Again, Centerpoint has promised to be here...we might be eating cereal tomorrow.
Smart Meter Installation
Three months ago, Centerpoint installed a smart meter at my home. Since then, I have been experiencing very frequest power outages in different parts of my home. I can not even turn on my air condition since the power flow is not reliable. I am 64 years old and retired, living on a fixed income. I have called centerpoint numerous times and they have not admitted responsibility and tell me that I am responsible to fix the this issue which is a fire hazard as well. I have consulted with two different experienced electricians and they have told me that when a centerpoint technician installed the smart meter, the 4 prong male connection that plugs into the smart meter was not inserted correctly and he must of forced it in which caused one of the prongs to go bad and burn out. So I now know what is causing the so frequent power outages, but Centerpoint Reps will not take responsibilty for the problem that they created. I have been living in my home for 24 years and never have had this occur. This is not a coincidence, How come this problem surfaced once the new smart meter was installed? We all know the truth, I will keep calling centerpoint and I am in the process of filing a formal complaint with texas state regulators.
The complaint has been investigated and resolved to the customer’s satisfaction.
83a (superviser in houston office)
I am very Shocked that Centerpoint Energy employs such individiuals, that lack human Morals!This individual threatened me in such a manner that i was afraid!If he has the athority to Help costomers, he indeed uses that athority to Scare them.His words to me were as follows(i will help you alright...)He went on to say that he can make sure my gas did not get turned on for a week!I unfortunately Lossed my mother this passed mon.and was having some difficulty.He only MOCKED my loss as well as went on to find humor in My loss.HOW can people of this nature hold a superviser position at such a respected Utility Company.The problem was fixed by a very compassionate person in the same Company.I just believe some people give companies a bad reputation.Centerpoint Energy needs to SCREEN thier employees BETTER.The person who Mocked my loss Does not need to hold the position he holds...because he may very well do this to someone else, That is what is scary!Oh yeah he Also went on to apply all the fees he could!If i said something to anger him, he really went out of his way to Try and scare me..MY HOPES is that Centerpoint Energy Will Find a BETTER Employee!Sincerly, Sonya
The complaint has been investigated and resolved to the customer’s satisfaction.
One thing that abounds with utility workers: they act like Jack-Booted Thungs of the Nazi Era as if they can enter 24/7 and they tell you to your face the same. We even had a female jump the fence and state the same. A male jumped the fence and had an l8' screwdriver ready to stab our German Sherpherd in his own yard...but the so-called alleged Utility Meter Reader had nothing to scan the meter...so what was he up to? When you complain the Utility companies ignore FOIA & Texas Open Records Act. The PUC sends you a letter but fails to state to whom they forward your complaint. Thre are FOUR COMMISSIONERS: what are they doing? All while their staff doesn't even have the courtesy nor professionalism to enter their name on the form letter? Our gov is obsolate and should be disposed of. Why should the private section especially Veterans be working on Veterans Day while our gov is off and we are their slaves. Soon we will have complete tyranny and anarchism...guaranteed.
reconnect fee
CenterPoint Energy disconnected my gas without giving me a formal warning. CenterPoint Energy never called me to let me know that my account was past due. They never left a red tag on my door warning about the disconnection.
CenterPoint disconnected my gas over a $42.72 bill And then they charged me $60 to reconnect my gas. It took them two days to get someone out to my house to reconnect my service. Plus, they insisted that I be there for them to reconnect. They didn't have a problem disconnecting my gas without my presence. Imagine that!
Yeah! That's right. They disconnected my gas over being last on a $47.72 bill. And then CenterPoint Energy charged me $60 to reconnect the gas. Price gouging.
I want everyone to know about
I meant to say "They disconnected my gas over being late on a $47.72 bill" Late on such a small amount. I had to pay 150% of my bill to get them to reconnect my gas. What a RIPOFF!
The complaint has been investigated and resolved to the customer’s satisfaction.
They are awful and they have you over a barrel. This has happened to us twice. My husband receives the billing notice in his e-mail, and he doesn't check his e-mail half the time. I don't even know the date it's due and I have asked him numerous times to change it to paper billing. This time we did get a cut-off notice, but the date due showed 5/26 on the top of the bill and on the cut off notice side, said 5/21. Well, our gas was cut off yesterday. My husband got them to turn it back on by not only paying the disconnect fee, but you have to pay an additional $45.00 to move ahead of the line. Since this has happened one other time, he was keen on getting it turned back on before I got home. So a $75.33 bill ended up costing $161.69. They really could care less--why give good Customer Service when you're the only game in town? The day I have a choice, I will be moving service from Centerpoint. I don't think writing to the PUC will do any good, but I'm going to do it anyway.
They disconnected mine over a 50.00 bill without warning or tag on my door on a Wednesday. I didn't realize it was off until Thursday, but by then they were closed for the Christmas holiday. The only way I ever reached someone was to say that there was a gas leak, but that lady just told me that I would have to wait till Monday (even with a 5 month old and when temps were going to drop to 28 over the weekend). I called 7:00 sharp Monday morning and was told I would have to pay 60.00 to reconnect and was then told that they were all booked up for that day so it would be Tuesday before someone could come out. If I wanted same day service it would be a 47.00 fee.
Wrongful disconnection
For anyone who is having a problem with Centerpoint here are a list of direct phone numbers for managers. I have also attached a link to the code of ethics with phone numbers as well. You can also call human resources and file a complaint with the ethics board and it will be investigated. According to public records one Owner is Jodi Brown. I will find the info and post for everyone. Maybe if we all start calling the owners and expose their greedy money stealing behavior we will get a resolution.
"Yellow Pages" Contact Information for Competitive Retailers
PRIMARY Point of Contact with CenterPoint Energy is Electric Market Relations (CR Account Management Group)
Page 1 of 5 As Of 10/12/2009
Classification
Contact Name
E.Mail Address
Telephone
650_02 Disconnect Response Not Received
650_02 Disconnect Response Not Received
[protected]@CenterPointEnergy.com
Business Development
John Cook, Economic Development Manager
john.[protected]@CenterPointEnergy.com
713.207.3425
Bob Turnbull, Director
bob.[protected]@CenterPointEnergy.com
713.207.3402
Business Risk Analyst Group
Alva Jones, Business Risk Analyst
alva.[protected]@CenterPointEnergy.com
713.207.5112
Lisa Harris, Business Risk Analyst
lisa.[protected]@CenterPointEnergy.com
713.207.5217
Sandra Matthews, Business Risk Analyst
sandra.[protected]@CenterPointEnergy.com
713.207.8515
Steve Ross, Business Risk Analyst
steve.[protected]@CenterPointEnergy.com
713.207.7554
Earline Green, Business Risk Manager
earline.[protected]@CenterPointEnergy.com
713.207.1511
Business Risk Analysis Mailbox
[protected]@CenterPointEnergy.com
Business Risk Analysis Document Fax Station
713.207.9923
Call Center (Customer Care Services)
Competitive Retailer - Safety Nets (8 to 5PM)
[protected]@CenterPointEnergy.com
Competitive Retailer - Safety Nets (After-Hours)
cnp.[protected]@CenterPointEnergy.com
Competitive Retailer Direct Hotline
888.572.4399
Customer Service (Houston Metro)
713.207.2222
Customer Service (Toll Free)
800.332.7143
Lee Doehring, Call Center Manager
lee.[protected]@CenterPointEnergy.com
713.207.7780
Shonda Royston-Johnson, Call Center Manager
shonda.[protected]@CenterPointEnergy.com
713.207.8929
Geneva Roton, Call Center Manager
geneva.[protected]@centerpointenergy.com
713.207.4374
Melinda Sutherland, Director
melinda.[protected]@CenterPointEnergy.com
713.207.4311
Competitive Metering
Kevin Kulhanek, Account Manager
kevin.[protected]@CenterPointEnergy.com
713.207.3444
Competitive Metering Mailbox
competitive.[protected]@CenterPointEnergy.com
Competitive Metering Document Fax Station
713.393.0400
Disconnect for Non-Payment
(Forecasts, exceptions, arrangements - master meter premise, non-metered services, critical load, large industrial locations)
Disconnect Forecast Mailbox
hou-cso.[protected]@CenterPointEnergy.com
Distributed Generation
Glynn (Bruce) Raborn, Lead Engineer
bruce.[protected]@centerpointenergy.com
713.945.4155
Electric Market Operations (Transaction Management Issues Resolution)
Transaction Issues Resolution Mailbox
dereg.trans.[protected]@CenterPointEnergy.com
Sonja Collins, 727 Data Extract Variances
sonja.[protected]@CenterPointEnergy.com
713.207.5653
Karen Davis, CIS / Mass Market Issue Resolution
karen.[protected]@CenterPointEnergy.com
713.207.8603
Earline Green, Business Risk Manager
earline.[protected]@CenterPointEnergy.com
713.207.1511
Esther Kent, Transaction Management
esther, [protected]@CenterPointEnergy.com
713.207.3683
Terri Smith, Transaction Activity Group
terri.[protected]@CenterPointEnergy.com
713.207.8534
Susan Neel, Director
susan.[protected]@CenterPointEnergy.com
713.207.5106
"Yellow Pages" Contact Information for Competitive Retailers
PRIMARY Point of Contact with CenterPoint Energy is Competitive Retailer Relations (CR Account Management Group)
Classification Contact Name E.Mail Address Telephone
Business Risk Analyst Group (formerly Credit & Collections)
Lisa Harris, Business Risk Analyst list.[protected]@CenterPointEnergy.com 713.207.5217
Alva Jones, Business Risk Analyst alva.[protected]@CenterPointEnergy.com 713.207.5112
Sandra Matthews, Business Risk Analyst sandra.[protected]@CenterPointEnergy.com 713.207.8515
Steve Ross, Business Risk Analyst steve.[protected]@CenterPointEnergy.com 713.207.7554
Earline Green, Business Risk Manager earline.[protected]@CenterPointEnergy.com 713.207.1511
Business Risk Analysis Mailbox [protected]@CenterPointEnergy.com
Business Risk Analysis Document Fax Station 713.207.9923
Call Center (Customer Care Services)
Competitive Retailer After-Hours Emergency & Error Recovery cnp.[protected]@CenterPointEnergy.com
Competitive Retailer Direct Hotline [protected]@CenterPointEnergy.com 888.572.4399
Customer Service (Houston Metro) [protected]@CenterPointEnergy.com 713.207.2222
Customer Service (Toll Free) [protected]@CenterPointEnergy.com 800.332.7143
Lee Doehring, Call Center Manager lee.[protected]@CenterPointEnergy.com 713.207.7780
Shonda Johnson, Call Center Manager shonda.[protected]@CenterPointEnergy.com 713.207.8929
Dominic Robinson, Call Center Manager dominic.[protected]@CenterPointEnergy.com 713.207.4374
Melinda Sutherland, Director melinda.[protected]@CenterPointEnergy.com 713.207.4311
Competitive Metering
Troy Donovan, Account Manager troy.[protected]@CenterPointEnergy.com 713.207.3411
Competitive Metering Mailbox competitive.[protected]@CenterPointEnergy.com
Competitive Metering Document Fax Station 713.393.0400
Competitive Retailer Information Portal (CRIP)
Competitive Retailer Information Portal http://www.centerpointenergy.com/cr
Competitive Retailer Relations (CR Account Management Group)
George Bilnoski, Account Manager george.[protected]@CenterPointEnergy.com 713.207.6687
Troy Donovan, Account Manager troy.[protected]@CenterPointEnergy.com 713.207.3411
Kevin Kulhanek, Account Manager kevin.[protected]@CenterPointEnergy.com 713.207.3444
Phil Suter, Account Manager phil.[protected]@CenterPointEnergy.com 713.207.3852
Cevera White Gipson, Support Specialist cevera.[protected]@CenterPointEnergy.com 713.207.3436
Doug Laughlin, Manager d.e.[protected]@CenterPointEnergy.com 713.207.3673
Competitive Retailer Relations Mailbox cr.[protected]@CenterPointEnergy.com
Competitive Retailer Relations Document Fax Station 713.393.0400
Critical Care Customer Discrepancies Reporting
Critical Care Discrepancies Mailbox [protected]@CenterPointEnergy.com
Disconnect for Non-Payment
(Forecasts, exceptions, arrangements - master meter premise, non-metered services, critical load, large industrial locations)
Disconnect Forecast Mailbox hou-cso.[protected]@CenterPointEnergy.com
Page 1 of 4 As of 09/10/2007
CenterPoint Energy
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The complaint has been investigated and resolved to the customer’s satisfaction.
To whom it may concern
On 04/22/09 I was suppose to have my service restored. The Tech never showed up I am still waiting and it is 7:48 pm. I have called 5 times and the Reps blow me off. I took a day off from work and this is VERY poor customer service. First I could not make an appointment, and then I am still stuck without gas. I refuse to accept this I need immediate action. I will not take another day off.
A Very Unsatisfied Customer
timchevis@yahoo.com
customer service
CenterPoint Energy has THE WORST Cusomter "Service" I have EVER experienced in my life! Plain and simple. Just read the other complaints here. They have a monopoly in some areas and do not care how the customer is treated. They will make you feel like and idiot and demean you every chance they get you on the phone. If they get tired of hearing your story, they will just put you on hold and never return to the line. They are combative and rude. I've never posted a complaint on any company in my life, so it has to be pretty bad for me to do this ...
The complaint has been investigated and resolved to the customer’s satisfaction.
Centerpoint energy could quite possibly have the worst customer service call center I have ever talked to. I attempted to pay my gas bill online but couldn't get my password correct and after answering the security questions and resetting my password I found out I was locked out. So I call to make a payment over the phone and get cut off before I get a confirmation number. I call customer service to check to see if the payment went through and they can't help me, I have to call the place they use for payments. At this point I'm really frustrated and voice my frustration to the person I spoke to, she could care less. I told her that I found this unsettling and that I found it hard to believe that she couldn't check for me. If she can't that's bad on their end, if she can she's just lazy. Either way I'm not helped and getting more peeved. Then I tell her that I'm locked out of my online account and I need to get that cleared up. She tells me that I need to reset up my account. I tell her it was a pain the first time and that I find it hard to believe that someone can't reset it for me. She said you owe us money and who else are you going to get your gas from? I told her I needed to speak to her supervisor, she told me that they don't do that. What kind of customer service is this? The Indian guy at the pay center was more helpful than she was. No wonder we are getting outsourced!
I feel used and helpless here and I really don't know who to complain to as they don't seem to give a $*!^
Centerpoint is run by criminals, ala Enron. They are being sued by the city of Houston for millions of overcharged $! Of course they don't care about us! ### Beck and Masten put up a Kia dealership right behind my house and CP scummies put 3 huge oil filled tranformers 2 ft behind my property on a pole. And they dug 4 foot deep holes on my property with out notice to access a gas line, now its a sinkhole because they did not fill it in well.
CENTERPOINT ENERGY SUCKS LARGE AMOUNTS OF ###!
I bought this house last year. I though I'd set up all the accounts for all the utilities. Evidently not. CPE, the gas provider decided I was overdue and shut off the gas. I suffered through a weekend of no space heat, stove-oven cooking or hot water. I paid the fees and penalty charge and have since then been trying to set up what they call AUTOMATIC BANK DRAFT. I keep trying, but have had no success so far. I follow their instructions carefully and still no confirmation of AUTOMATIC BANK DRAFT. I FAXED in the application several times. I've applied online for AUTOMATIC BANK DRAFT several times too. My conversations with CPE representatives have been a waste of time thus far. Today's telephonic representative actually asked for my phone number so that some one could call me back. I actually bought it. I'm agreeing that CPE needs a radical reshuffling of suits and mindsets. They're doing a whole lot wrong in the Customer Service area. Shame on the suits of CenterPoint Energy. I'd like to be part of a class action suit against CPE too! CPE deserves to be taken down several pegs. They're abusing their position; a bad idea for a modern corporation.
inflated billing, terrible customer service
Bought a single-family house in Houston and moved in in late April. First gas bill, for just 8 billing days, came to almost $150 for gas usage alone -- they said my daily gas CCF was in the double digits! (I just got my 2nd bill, for 31 days, and it was just $22.) Called to complain. They sent a guy to check the meter and he took a reading then left. Got a letter a week later saying my complaint was not valid. Sent them two letters with evidence to detail my complaint and they just ignored them. Called to complain again and they said too bad. Their billing info booklet gives no concrete info about contacting regulatory agencies. (Or maybe it's just that here in Texas, these crooks aren't regulated!) Have dealt with half a dozen gas companies in the past and CenterPoint Energy is by far the absolutely worst. Anyone who knows which gov't agency I should contact please let me know, thanks.
Texas Railroad Commission: http://www.rrc.state.tx.us/compliance/complaints/homegascomplaint.php#3
harrassement of customers (at their home)
June 7, 2010 5:32pm, Eden Prairie, MN
A man claiming to be with Centerpoint arrived at my door while my two girls were playing outside and I was making dinner. He was driving a blue mini-van that had no Centerpoint markings on it. His very dirty neon yellow vest had no identification on it. He did not offer to show any identification. The man asked for $200. He was very aggressive and abrasive. Threatened to call the police, in front of my two girls. Trespassed into my yard and scarred my children with his words and behaviors. He touched my physically while trying to get behind me with his wrench to shut off a valve. When I yelled at him to not get physical with me. He went and sat in his car, then left but continued to drive by our home for the next 15 minutes. My girls were scared of him coming back, they worried when they went to sleep he would come back. The next day I checked our bill online and it wasn't event due until June 14, 2010. Seven days before the due date this man arrives at my door demanding payment.
Details:
A blue unmarked mini van parked at the end of my drive. A grungy man with a grungy yellow vest walked up to my door, rang the doorbell not once but 3 times. It was a nice day so I just had the screen door open or I never would have answered the door. My two girls were outside playing as well. I walked to the door said, "Yes, may I help you?” The man asked for my husband by name. Never identified himself. I said, "He's not here at the moment, may I help you? Who are you?" The man said, "I am from Centerpoint and I need payment $200." I said, "So you come to peoples houses for $200?" "Yep", he said.
I replied, "My husband is on his way home, you'll have to wait for him 5-10 minutes." "You can't pay me the $200?" said the man. I said, "I'm not even sure who you are... we have not received any notification of disconnection. The man ripped open an envelope, handed me a small slip of paper and said you'll have to call that number. Proceeded to walk to the side of my house. I asked, "May I ask what you are doing?" He never replied. Walked to the other side of my house. I followed him and asked what he was doing. He did not answer. At this point I assumed he was looking for the gas valve and stood in front of it. Asked him again what he was doing. He said, "I'm turning off your gas." I said for what, $200?" "Yep", would you like me to call the cops?". I said, "Yes, call them please". He backed off and shook his head. I asked my 10 year old daughter to get me the phone so I could call my husband. The man said, "you go get the phone. Call him." I said, "So as soon as I step away you'll turn this (gas) off?" He said, "ya I will." My daughter brought me the phone, I tried my husband but could not reach him. I told the man again, "my husband is on his way home, you'll have to wait for him." He said, "I can't wait". He bent over put the wrench between my legs to try to get to the pipes. I moved my legs around as not to let him. He continued to try. I yelled at him, 'Sir, don't get physical with me." He stepped back a few steps, put his hands on his hips, and then walked to his van, sat in it for a few minutes. I assumed he was calling the police. He then pulled away. I sat shaking on my front steps. He was driving back and forth for about 15 minutes.
The complaint has been investigated and resolved to the customer’s satisfaction.
Really? Customers are sent disconnection notices that expire 10 days after they are mailed. If you had been set for disconnection then you misread that date of you were looking at a bill. The disconnection and people working for centerpoint are not even close to what your describing. Since they are regulated by the socialists in St. Paul (attorney general & public utilities commission) they do this by the book. The have to because people like you who are irresponsible;e are the real problem. Wackjob!
Showing up a week before the date they have given you is wrong. What is the point of giving you a due date if they don't stick to it?
There is no question that he was completely unprofessional in the way he handled it and that fact that he touched you would have had me calling the cops myself.
Have you contact Centerpoint Energy about this? They need to know how their employees are treating their customers and in fact he may have a record of complaints on file. If you have not already, please contact them. That is really the most important thing you can do in all of this.
Speak to their customer service department and question why they are attempting to cut off your gas a full week before the due date on their bill.
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I am in MN and get the same crap from the company. I got the run around for an hour before I can even make payment.
They are just suck.
My story is that I own more than one property and I only pay my bill at the end of the month. They run of my gas for $52 late payment. What a F-ing scam. The now want me to pay for them to turn on the gas.
I got all kind of accounts with them and I pay my bills. They get me really piss off for turn off my gas for a $52 late payment.
I really hate it when they have monopoly on gas in Minnesota.
I have to write to my congress man about this monopoly.
I have been trying to get service for one month. called center point energy 4 times this week. one representative called me a liar when I told her they did not complete the job. one person brought a meter today but no lines so he could not even call his company to have them put in lines. the other stated that someone one would have the meter and line dug today and have service. no they never called or came out. I waited all day missing a complete day from work without getting paid and I bet they had a good laugh at my expense. they knew no one was coming out, just like the last 3 times i called just called me a liar and get smart mouth with me. we need another gas company to service residential customers. one that really cares.