Banana Republic’s earns a 1.8-star rating from 98 reviews, showing that the majority of fashion shoppers are dissatisfied with their apparel and shopping experience.
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changed return policy without telling anyone!
I wanted to see if anyone else got screwed over by Old Navy, Gap, or Banana Republic when they changed their return policy and didn't tell anyone. They should have posted it on their website where people would actually see it, or print it on the receipt, or email everyone in their customer base. Customer Service told me to write it to the head of Gap Inc...
Read full review of Banana Republic and 19 commentshorrible /racist store management
This indian store manager clearly had a problem with me because I am white. She was rude to me from the very beginning, and yelled at me when I spoke to her, and THREW my bags at me when I was leaving. I will never shop at Banana Republic again thanks to her. She should be fired.
The complaint has been investigated and resolved to the customer’s satisfaction.
lux card
I tried ordering items online using my Banana Republic Lux card. At check out I kept getting an error message saying that my card information was incorrect. After checking and rechecking the card number I called customer service. The customer service person asked what the total was on the cart. It was about 118.00. She said "Well, that's the problem. You are over your limit." I said that's impossible. I have a $1, 200 limit with no outstanding balance. In fact, I over paid on the last bill and had a $15.00 credit. She informed me that they were running credit checks on all of their card holders and readjusting their credit limits. Now, I have had this card for over 10 years. I have not only always paid on time, but I have always paid well over the minimum amount due or paid the entire balance off and I have never come anywhere near meeting the available credit limit. "So", I said, "my history as a good paying customer doesn't have any benefit?". She said "no". What a way to keep a customer. I immediately closed the account.
The complaint has been investigated and resolved to the customer’s satisfaction.
They just raised my rate to 23%, ridiculous. I have a credit score of 760, I always pay my bill in full, never keep a balance, but this is deeply offensive to me. It's especially nice that they do this during the Christmas season, so you are sure to have to pay the incresed rates for your holiday shopping. I called GE Money bank, the people who issue their cards, talked to some human in India (actually he was very nice, but wouldn't do anything). He said they are raising everyone's rates and agreed that it was wrong. Never get a credit card that is issued by GE Money bank. They are ### sucking leaches. I will never use any of their cards again. I think they are behind a bunch of credit cards including PayPal credit card (didn't know that until I did a search, guess I won't be using that card again), WalMart, Loews. Seriously use only cash, debit card or if you have a credit union, get one of their cards. We can't continue to give money to these companies as they want to bleed us dry.
I won't shop at Banana Republic again. They have a choice about what company issues their credit cards, it's their image.
The same thing happened to me in November! They lowered my limit and I have always paid on time (far in advance and well over the balance due!). After it happened I decided to pay it off and never shop there again! Well I just looked at my card statement online and they have lowered my limit from the original 1500 before November to 1100 and now it is at $160! I had a balance of 159 so they made it look like I maxed it out. Way to treat your customers. I will never ever shop with them again and I will tell everyone this story! They should be ashamed.
customer service
Terrible customer service. I used to be a loyal Banana customer and shopped there frequently. Had a LUXE card which means free shipping. Their online site is a royal pain--very difficult to put an order through. Every year for your birthday, they nicely send you card for $25 or more recently $15 off; however, these cards never work. When you complain, they refer you to the company that makes the cards. Also, trying to pay your BR card online is enough to drive you crazy. After being a loyal customer since the 1990s, I've had enough of their site never working, their coupons acting funny, and their absolute rude customer service. I've cut up my BR card and now shop at J Crew.
good for you. that is .their biggest fear, that J. Crew take it over since it is their biggest competition right now…
credit card fraud
Three months ago I received a call from a collection agency stating that I defaulted on a credit card with Banana Republic for $257.00. They claimed that I took out this credit card several years back. As I had never received any kind of bill I was shocked and asked why no bill was ever sent. I was not sure if had taken out a credit card with this store or not as I don't usually use credit cards and if I had, I would never spend so much. I spent time calling the head office of Banana Republic and was totally verbally abused by these people. In the end I learned that they did not have the correct address for me which explained why I never got a bill. I asked for a written statement which I never got.
Today I was contacted again by another collection agency telling me that my debt had been sold to their agency and they now wanted $137.00, I again called Banana Republic. Still I have seen nothing verifying that I ever took out a credit card. Today the woman I spoke with said that they had the wrong information and that I actually owed $37.40 but because they took down the wrong information, they sent the bill off to the collection agency. She actually said, "We are so sorry. We did make a mistake here but there is little we can do about it now. If you pay the collectors and they send us a letter stating you paid them, we will reinstate you." Is this woman daft? She admits that there mistake is costing me and she will kindly reinstate me for paying off their mistake. Never did they offer to pay for their mistake and why she thinks I want to be "reinstated". Well I will never go into that store again. And I still have seen nothing to prove I ever took out a credit card with them in the first place. They were so apologetic and full of "there is nothing we can do. We make a mistake and we are so sorry". What a sick and sad establishment.
Same situation as some of the people before me. Banana republic scams and con people with this "member" card. They never even told me it was a credit card and I kept thinking it was JUST A REWARDS card. They quietly charge your new purchase to this "rewards" card and if I hadn't check my mail (luckily it didn't get lost), where I found this shiny new visa card, I would have had to pay the ridiculous 25% interest. Someone needs to put a stop to this fraudulent business before more people get scammed.
I closed my Banana Republic Card with a ZERO BALANCE. Please ensure it is closed and that I stop receiving fraudulent bills for charges I didnt authorize. I received a bill for $199 even though Banana Republic acknowledged that I closed my ACCOUNT WITH A ZERO BALANCE. I shouldn't be liable for fraud. I have recorded calls proving that Banana Republic scammed me.
Once again, READ THE FINE PRINT BOOKLET! Don't be a idiot and just assume its going to be ok, the stores have absolutely no control over what type of card you are approved for.
wow ! similar thing happened to me. i made a purchase in the store and signed up for what i thought was a BananaRepublic store points card.. I have the same concerns as Sanaz.. i do not want to open any credit accounts for fear of a credit rating change. Anyway, during the store transaction the clerk mentioned that my Visa card will be in the mail. Well, I said I did not realize i applied for a visa, meant only to be a store points card. She said I could just cancel it after I receive it... Unfortunately any activity on credit reporting is not good.. I also did not realize that the purchase was charged to that new card. My fault completely because I pile up my paperwork for weeks . In this case it was the xmas season and I had out-of-town guests for a month. When the card and statements arrived in the mail they were added to my to-do pile. When I received a call from a collections agency it turns out my $37.purchase had accumulated $90. in late fees. My first call to the BRvisa # was transferred to the collections phone #. I called BRvisa again and asked to speak to a credit service manager.. Wow ! I am still surprised that she removed my late fees ! and amended the negative report sent to the credit agency. It still does not change the fact that a new query and account has been added to my credit report.. But at least the bad mark was removed and the fees removed. I never expected this.. Wow, I am still reeling, unbelievable customer service ! must be my lucky day, think i will go buy a lottery ticket :)
Banana Republic did something similar to me... I applied for a Banana Republic card while at the store. When they were running my credit they informed that I qualify for a Banana Republic Visa card. I turned down the offer and stated that I simply wanted a card that can only be used in Banana Republic and its associated stores. I did not want to open up a line of credit with a major credit card company ie. Visa. A few weeks later I receive a Banana Republic Visa card with over $5000 credit on it. My credit was affected because it increased my open line of unused credit (since I pay most things cash). When I called and told them that I had only consented to a Banana Republic card and not the Visa card, they told me exactly what they told you, that they make mistakes. But this mistake has affected my credit. That's not a mistake you can just make. You can't just go and open a line of credit for someone for over $5000 nonetheless and then say "oops". On top of that they tried to tell me that they can now open up a Banana Republic card and get "rid of" the Visa card, which in reality means they're going to cancel one card (this affects your credit) and open up another one (this also affects your credit). Totally missing the point. I am so frustrated with this company. I have contacted a couple of lawyers for the fraud that I believe Banana Republic committed. This company needs a class action suit to teach them to stop messing around with people like this.
false application
I recieve a credit request statement regarding getting a Banana Republic card. I don't shop there. It is not in my age group to shop there and there is some fraud going on and I will take more measures to find why this has been done in my name. Someone has taken this out in my name and I am not pleased. Please fix it.
It has GE Money Bank
P.O. Box 981404
El Paso, Tx [protected]
It came to my home address
Selling bad merchandize and bad service
On 26 April I bought a white shirt from Republic Banana store in South Coast Plaza . At the first place I could tell that the shirt seemed to be washed but I were not sure, then I asked the staff and the answer is " the colour is original off white and the shirt is not washed yet" . When I went home and tried it on . The shirt is loose so I decided to return it . This is time the story begins
First the cashier told me that the sale code on the tag is not match with the code on the receive ? When we checked the merchandize code on the receive is matched with the code on the receive, then he said the merchandize purchased is not in the record of the banana credit card ( that I used to pay for this shirt ) but In the receive show that I used this credit card to pay for it . So the cashier call the manager of the store . When the manager come she told us that the shirt is washed so she could not take it back . We told her that the shirt I bought few days ago is not wore or washed and the tag is still on so why she could not took it back, she insisted on not to due to the condition of the shirt . So I asked her " Why did you sell the bad shirt to customer and you did not take it back " She said that she did not know why this shirt in the store so I was unlucky one to buy this shirt so I have to suffer the loss . That is rediculous because the store sold the bad merchandize and the customer has no right to return because that is not their fault that they cannot control all the merchandize in the store . Next day I tried to call the customer service, her name is Tracy and she said the same . I told her why did the company sell the bad things to clients and just washed it out of their hand and the loss is belonging to customer . She told me that she is sorry but she could not do anything . I could not believe what I heard . That is really bad service I ever had . The cost of the shirt is only 21.99 usd, that is not big deal but I wonder how many bad merchandizes in the Republic Bananas store that is going to sell to the unlucky customers in the future like us because they cannot control or they have no knowledge about them ? The irresponsible service is horrible for the big company like them . They should be ashame about this .
That is true about the story. They are so horrible.
terrible company!
This all started with a sales person offering a 10% savings on my purchase. My questions about the card having any membership fees and cancellation fees were met with an emphatic 'no' and I was assured it was easy. I was going to be living abroad in a few weeks and wanted to save some money on tax on the purchase, pay the full amount and then cancel the...
Read full review of Banana Republic and 13 commentsBanana Republic Reviews 0
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About Banana Republic
The company's website, bananarepublic.com, is a one-stop-shop for all your fashion needs. It features a vast collection of clothing, shoes, and accessories that are designed to meet the needs of fashion-conscious individuals. The website is user-friendly and easy to navigate, making it easy for customers to find what they are looking for.
Banana Republic's clothing collection is known for its timeless designs, high-quality materials, and attention to detail. The brand offers a wide range of clothing options, including dresses, blouses, pants, skirts, and jackets, among others. The clothing is designed to fit well and flatter different body types, making it a popular choice among customers.
In addition to clothing, Banana Republic also offers a wide range of shoes and accessories. The brand's shoe collection includes everything from casual sneakers to elegant heels, while the accessory collection features jewelry, bags, and belts, among other items. All the products are designed to complement the clothing collection and help customers create a complete look.
Overall, Banana Republic is a brand that offers high-quality, stylish, and sophisticated clothing and accessories for men and women. The brand's website, bananarepublic.com, is a great place to shop for all your fashion needs, with a vast collection of products that are designed to meet the needs of modern consumers.
Overview of Banana Republic complaint handling
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Banana Republic Contacts
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Banana Republic phone numbers+1 (888) 277-8953+1 (888) 277-8953Click up if you have successfully reached Banana Republic by calling +1 (888) 277-8953 phone number 0 0 users reported that they have successfully reached Banana Republic by calling +1 (888) 277-8953 phone number Click down if you have unsuccessfully reached Banana Republic by calling +1 (888) 277-8953 phone number 0 0 users reported that they have UNsuccessfully reached Banana Republic by calling +1 (888) 277-8953 phone numberUnited States+1 (888) 906-1345+1 (888) 906-1345Click up if you have successfully reached Banana Republic by calling +1 (888) 906-1345 phone number 0 0 users reported that they have successfully reached Banana Republic by calling +1 (888) 906-1345 phone number Click down if you have unsuccessfully reached Banana Republic by calling +1 (888) 906-1345 phone number 0 0 users reported that they have UNsuccessfully reached Banana Republic by calling +1 (888) 906-1345 phone numberUSA & International+1 (866) 450-2330+1 (866) 450-2330Click up if you have successfully reached Banana Republic by calling +1 (866) 450-2330 phone number 0 0 users reported that they have successfully reached Banana Republic by calling +1 (866) 450-2330 phone number Click down if you have unsuccessfully reached Banana Republic by calling +1 (866) 450-2330 phone number 0 0 users reported that they have UNsuccessfully reached Banana Republic by calling +1 (866) 450-2330 phone numberBR Card+1 (866) 450-2335+1 (866) 450-2335Click up if you have successfully reached Banana Republic by calling +1 (866) 450-2335 phone number 0 0 users reported that they have successfully reached Banana Republic by calling +1 (866) 450-2335 phone number Click down if you have unsuccessfully reached Banana Republic by calling +1 (866) 450-2335 phone number 0 0 users reported that they have UNsuccessfully reached Banana Republic by calling +1 (866) 450-2335 phone numberBR Luxe Card+1 (844) 273-7746+1 (844) 273-7746Click up if you have successfully reached Banana Republic by calling +1 (844) 273-7746 phone number 0 0 users reported that they have successfully reached Banana Republic by calling +1 (844) 273-7746 phone number Click down if you have unsuccessfully reached Banana Republic by calling +1 (844) 273-7746 phone number 0 0 users reported that they have UNsuccessfully reached Banana Republic by calling +1 (844) 273-7746 phone numberBanana Republic Factory
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Banana Republic emailscustserv@bananarepublic.com100%Confidence score: 100%Support
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Banana Republic address6007 Green Pointe Drive, Groveport, Ohio, 43125, United States
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This is what minorities have to go through on a daily basis from white people. I guess you finally know what it feels like to be treated badly because of your skin color...but not that it makes a difference or anything. You'll most likely still walk around thinking that you're superior and believe that everyone should treat you with respect and like a princess because you're white.
Get a grip. If she really acted like that, you could have had her fired. You were probably a rude little [censor] and decided to make an issue of it because she wasn't white as well. If you were both the same color, what would your excuse have been then? She was mad at you because she was ugly and you were pretty? She was fat and you're skinny? Ride your wahhmbulance somewhere else.
OMG. You should do something about this.