CVS
Reviews and Complaints

I can recommend a reputable pharmacy www.pill24.org I received the order and it was on time and the pills work great.
P.S. 5% discount coupon code: 9sh73h

Go to Walgreens.

Good Lord, woman, get a dictionary.

I agree, the pharmacist obviously didn't do his/her job in properly checking the medication! IF they did, they would have caught that and the technician or whoever was responsible for mixing them could have been counseled and been made aware of their error

you had me at foodstamps, sorry

Dear CVS,
I’m writing you today based on an incident that happened at a local CVS pharmacy here in Charlotte N.C. less than one month ago. It unfortunately involves a phone that I purchased that was miss labeled on the self of the store unknown to me at the time of purchase. The label read Trac phone, but the receipt after closer inspection, when I noticed that I could not activate it properly, read Net 10. I immediately returned it to the store on Prosperity Church Road and I was told by the manager that they couldn’t return the product even though store policy dictates that it is possible. After our brief conversation, I noticed that she was grossly under informed when it came to their own store policy. My language was slow precise and to the point, but yet somehow, she was combative with her answers. I was applauded and felt somewhat insulted by my treatment in front of all the other customers. I was then told that the issue was too complex based on a bar code visible by both of us that came from the store itself. Is CVS not like McDonalds? Does each location follow a different set of rules and policies? To test this theory, I followed the manager’s misguided advice and proceeded to the store where the phone was purchased even though it shouldn’t matter. Surprisingly, I was greeted with the same resistance as before, but this time it was by a store associate by the name of Everett at the Village Parkway store here in Charlotte N.C. Our conversation became over complicated when he began to point out outdated store policy visible by the naked eye posted for the entire world to see. The policy expired in 2011 and this of course is 2013! It plainly read that only phone cards could not be returned, and that’s exactly when I pointed out that this is an actual phone that was mislabeled from the start. He also stated that they couldn’t grant a refund based on the words if I remember them correctly “Because I said so!”. Frustrated by the fact that I missed a job assignment based on my phone not working at the time, I had no choice but to take pictures of the store policy posted above the faulty products. I also took a picture of the miss labeled sign where I bought it. Even thing that I pointed out was 100 percent correct, but my ability to read must be hindered by my skin color inside CVS stores. Everett, the store associate, read it word for word with me, but for some reason, the words registered different in his mind. I lost a $30, 000.00 time sensitive job offer based on the simple fact that they would not even return the Trac phone in question. . Your management is blatantly combative. My treatment, my disgust, and my loss of opportunity, all point to the same fact unprofessionalism. Unfortunately, I feel alone in my ability to read and wonder if the English language has changed overnight, based on my treatment. I have the whole incident voice reordered simply because I anticipated their response due to a growing sentiment in this area and past treatment by your store associates. I do not know what’s going on in Charlotte N.C. but this seems to be the norm lately. . I also have pictures of the mislabeled product stand and hope you can help in this situation. Sadly enough, it is too late for a return, but not for justice.

Unfortunately a civil rights lawsuit is the only logical solution to this apparent problem. Your management is blatantly combative and racist. My treatment, my disgust, and my loss of opportunity, all point to the same fact, Racism. The word racism should be a juvenile term based on the bitterness of the seventies, but somehow it’s not. I was verbally hosed and need some kind of answer to this dilemma. Unfortunately I feel alone in my ability to read and wonder if the English language has changed overnight, based on my treatment. I have the whole incident voice reordered simply because I anticipated their response due to a growing sentiment in this area and past treatment by your store associates. I don’t know what’s going on in Charlotte N.C. but this seems to be the norm lately. I also have pictures of the mislabeled product stand and hope you can help in this situation. Sadly enough, it’s too late for a return, but not for justice. Please help!

Armand Edwards
13727 William Stowe Dr.
Charlotte, N.C. 28262
[protected]

you've got that right, nadia13. I filed a discrimination charge against CVS back in June 2010... after trying to seek protection from the PIC, later the District Pharmacy Supervisor and finally HR.. but got no where. Time was running out for me to file for protection of retaliation, so I went the EEOC route and CVS has sent harrassed me in every way possible.. even sending some one from corporate on 2 different occassions to talk with me, to barter. I proceeded that it was not a matter of settlement, but principle.. and I wanted the retaliation to stop. It later led to this same corporate guy whose name I can't mention... asking me to sign a form that he subjected was just a form stating that matters discussed in the room that day would be kept confidential.. and that it was a standard form. I'd previously obtained legal counsel and was told to beware of GAG orders in disguise and DO NOT sign them. They would forfeit my rights from future protection. So I refused, he got on his plane and left. The EEOC is now in the process of an investigation on my behalf. I hope they see things as they are and not as they appear.. otherwise, when the case is closed... I will no longer be protected from retaliation. So I've just purchased a domain and will be promoting CVS Employees abroad to anonymously share their stories. So please be looking for the site to come up LIVE in the next few weeks. It's cvsworkersspeakout.com

hey, you are not the only one they treat like that there is whole bunch of people like that at the west coast dc in fear of loosing theyre job, almost like slaves, getting fair pay but, working like animals and dont ever think about complainting or you be a target of retaliation from your boss.labor det should do something about it, someone please heeeelp!

I'm just another CVS Tech in Southeast-
Just wanted to say how outstanding of you it is to go beyond what is asked of you by the company to look after those who can't look after themselves! I know CVS underpays you cause it's about the lowest paying drug store chain in North America and yet it is the largest! But still you are going beyond your job description to help others.
The company may not know what you're worth, but that's ok..as long as you do! With the same measure you give it will be given back to you!

actually, it's cheaper to get new ones.. it's all about script volume

If you think they are shorting your pills, ask for a tech to count them in front of you before you leave. It is a reasonable request as I did this for the patients at my pharmacy whenever I was asked. However...if you walk away and out of their site for even a second...they will not do a count, and if they did, they would not credit you for any missing pills. This is because of crooks going around the corner and spilling some pills into their hands to then go back and get some more after blaming the staff for shorting them.

Also, I won't tell you to contact someone as you stated (please note that I do NOT work for this CVS location, nor have I worked at all since 2002 due to my own disability so do NOT complain to me!). That being said, I want you to realize that you have only put your complaint on a 'complaint website' not the CVS website so if you are expecting a response from the company regarding your complaint...you aren't going to get one!

It does sound like there seems to be a problem at your store, but honey, if you don't keep calling...the problem will never...ever go away! I wish you luck in your search for another pharmacy. I hear Walgreen's is pretty good. :)

Have you taken a look at how CVS treats their employees? They dont have enought help. They expect two people to run a store per shift. that is 4 people per day... I suggest that you see through their eyes before you put something stupid like this on a site! Avoyelles parish people/customers are just LAZY! They MUST ALL have their homes looking like [censor]! have you seen what they do? They grab an item off the shelf and put it somewhere else. Do yourself a favor, stop acting like you are better than everyone else. CVS does not have a JANITOR like WAL*MART! The Managers at CVS do the following:
Manage, Stock, Cashier, Unload truck, Clean Parking lot, take out the trash, 100 different things each day, take phone calls from customers whom are spoiled rotten and impatient, hang price changes, no time for lunch, try to fill holes, clean the bathroom, planograms, straighten shelves, have customers come and ask for an item because they cant READ the AISLE signs, get carts, etc... This is all done per shift and by one person. Now... you still feel like its due to the EMPLOYEES ONLY!?!?

I wouldn't entirely blame the employees, they probably have a$$hole lazy customers who don't know how to wipe their own butts or show respect for other people

actually, it's not legal for pharmacies to take your medication back and re-sell it. (it's the law.)
The pharmacy *COULD* have refunded your copay of $25 (but still charged your insurance) since this eyedrop is pretty expensive, but that would be under the manager's discretion. If you're just an occasional patient, it's not likely that the manager will refund you the copay. They would still have to throw away the eyedrops since they can't re-sell them.

I would contact your doctor-- they're the ones who effed up.

I work for a CVS Pharmacy # 9805 that was once Longs Drugs and I can tell you that it is a sad situation with regards to how the employees are treated as our hours are cut to the bone to cover the 75 million $$$$ fine for the few stores that over sold items that contributed to making legal drugs ~ now after working there for over 2 years, my hours have been cut from 40 hours a week to only 11 hours per week and I am forced to file for food stamps and unemployment ! Check out Target, WalMart and Food Max as their price are much better than the advertised prices at CVS where it is Profits over People. Sad that CVS is the evil empire from the East Coast that has sucked up the Longs customers to profit over the people that shopped there for years ! DO NOT SHOP AT CVS !

OH, and they also did this to 10 other employee's...Maybe we should all get together and file a class action law suit...

Call a lawyer that give's free consultations and tell them about this and see if you have a case against them...That's what i'm going to have to do too, as they did the same thing to my son...They had no proof to back this lie up, and my son is not a theif...I am so upset over this, and it's so unfair that they do business like this if all they want to do is fire the child...I'll tell them one thing for sure, it will be a cold day in hell before my son give's them any money...He didn't steal anything...So give the lawyer a call, and Good Luck...Let me know what happens...Thanks...

Your lucky, in other states, you only get 190 hours.

in california cvs is unfair to there employees NO lunch coverage NO break coverage and they still CUT hours from are store. The work load keep getting bigger and the treats of getting fair if not done has made the store a hosstle work enviroment. store manager isn't able to help. We all need our jobs BUT can they really expect us to run a store on 280 hour a week when we open at 7am and close at 10:30pm, register 1 take 105 of the hours by its self and managers take 45hrs a week not much left to do load of 6 to 10 pallets, price changes, amm, mandorty end caps, OUT OF DATES, damages, new planograms, CUSTUMER SERVICE, all the office work and don't forget workload manager, and all those EMAILS, face the entire store, push back stock, boh, push, and opps there was suppost to be a break in there some were DONT GET THEM, and vaccumm the entire store, empty trash, imprest, close register, and KEEP A SMILE ON YOUR FACE help us in california PLEASE

A recent situation like this happened to me. They "investigated me" and the process in which they fired me was OUTRAGEOUS! My "boss" notified me via text that i needed to come in..didnt call or anything, and when i told her my phone was dead and i would have to reschedule, she said that some paperwork would be sent via certified mail..the gave no reason as to why they fired me. i am trying to get contact info for corporate...i live in california, and i worked in a different department, but there is definitely some legal action we can take. i am metting with an attorney on tuesday. if you would like you can email me
juliagenevieve@gmail.com ...it seems like im not the only one who cvs messes with...in my opinion, they just look for people to pin when they are overstaffed.

talk to you soon..hope i can help!

I don't think they can lie to you for the reason of termination. They could have just said they could let him go. And that would have been the end of it. Since they decided to "make up" a story, then maybe there could have been some legal action to take place. If there was theft, why werent the police notified?

YA BECAUSE THE EMPLOYEES SHOULD MEMORIZE EVERY ITEM THAT GOES ON SALE EVERY SINGLE WEEK IN THAT STORE... EVEN THOUGH THERE ARE THOUSANDS OF ITEMS ON SALE IN ANY GIVEN WEEK ... THAT CASHIER WAS STUPID TO NOT HAVE KNOWN WHAT THE SALE ON NAIL POLISH WAS... MAYBE IF YOU WOULD READ YOU WOULD HAVE SEEN THE BOGO THAT WAS ALSO ON THE TAG NOT JUST THE FIFTY PERCENT OFF ... HELLLOOOOOOOO oh and in response to the original post, were your coupons expired? were they SPECIFICALLY FOR WHAT YOU PURCHASED or were you trying to get a bottle of olay cleanser for free by using one of the ten dollar off of Olay Pro X products?

I have similar experience in store #5012..the cashier named Joanna is so unfriendly, rude and impatient who and the like of her should not be a frontliner to customers. She scanned all the items i got and the last item, a nail polish that ringed at regular price.. i told her that i saw it at 50% off, she told me that its not and commanded me twice to go back and get an item with the green dot, i went back to the shelf and could not find a green tag on any nail polish items rather all with a bold yellow tag @ 50%. She doesnt want to come out from her post to check it out (knowing that there are not much customers in this place) until i told her to check it out for me because i could not find any one item with a green dot. She went out mumbling and looks very angry she did not find any item with green dot but got the yellow tag and later told me that its buy one get one 50 % off in a very nasty manner(she should know it in the 1st place). She is so argumentative when i told her im going to return all the items because im very disatisfied with her. Later made a mistake with discrepancy in the amount of my purchase and returned items. i talked to the supervisor, Doric and just told me it will be taken cared of. It was a bad experience spending almost an hour in a not so busy store . I will never go back in that place.

I work in a pharmacy. I don't know why so many people hold on to their old prescription bottles. When you go in for a refill, throw out the old bottle.

Thats a miserable situation.