Diamonds International’s earns a 2.6-star rating from 135 reviews, showing that the majority of jewelry enthusiasts are somewhat satisfied with their purchases.
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rip off
I am so disapponted in the scam carnival has with diamonds int'l and will get my money back if it is the last thing I do. I was pressured to buy an item with diamonds international and the response I got was that they could not give me my money back because of buyer's remorse. What??? I took this item to my jeweler and he also is willing to place into...
Read full review of Diamonds International and 36 commentspoor quality
Purchased what I believed was a beautiful ring with 44 white diamonds and 57 blue diamonds on september 15, 2009 while on my cruise in alaska. On october 4th, when I was showing the ring to a friend she pointed out that a diamond was missing. Called the very next day and was told to fax my documents (I did), next day I was informed that because it wa...
Read full review of Diamonds International and 2 commentspoor customer service, awful products
I cruised with royal caribbean during the week of 11-oct-08 to 18-oct-08. While in phillipsburg, sm, I made a purchase of a diamond engagement ring at tanzanite international in wathey square. Upon returning to the ship, we noticed that the center stone was mounted crookedly, and took the ring to the onboard "shopping assistant" to discuss how we could go about getting the problem remedied. Unfortunately, a tropical storm decided to blow us out of puerto rico, so nothing could be fixed while on the ship. I filled out a "merchandise adjustment form" and agreed to having royal caribbean contact the dealer so that they could get in contact with me.
Upon returning to the states, I went to have the ring appraised at a reputable and trusted jeweler. It came as a bit of a shock when the jeweler took one look at the ring, and informed me that I had "been taken" by diamonds international (parent company to ti). The jeweler then proceeded to give me a laundry list of problems with the stone/setting/mounting that include the following highlights:
- the original diamond was over-priced and poorly cut.
- the stone was over sized for the setting that it was placed in and had to be forced into the setting.
- as a result of the stone being over sized and a complete mismatch for the setting, the di jeweler that mounted the stone had to do the following:
* one of the four prongs was broken off and then soldered back onto the ring. This resulted in a visible crack on the broken off prong and a possible weakness in the mount that could result in a lost stone.
* the other three prongs were just as atrocious. As the stone was originally cut funny, it fit into the setting crooked. This caused gaps in the other three sides that had to be filled in with a ridiculous amount of solder. The solder caused visible markings in the 3 remaining prongs and caused the center diamond to be both not square to the setting and caused the diamond to "run downhill.
- in addition to the center stone, the ring has a"pave"setting. Due to poor polishing and mounting, the di jeweler polished off the outside prongs on one whole side of the pave-setting. This will, most certainly, cause the outside diamonds to fall out much easier than they would if the prongs remained intact.
- as a result of having to shrink the size of the ring, the whole mounting is crooked and leans to the left. This can also be seen by the naked eye, and could result in an improper fit.
Di took almost 2 hours to mount and size this setting and diamond, and as a result of the store nearing closing hours, I feel that it was a rushed job and they butchered the ring. There's absolutely no way I could have ever proposed with this ring. Our family jeweler was appalled by this ring.
Upon contacting diamonds international and presenting them with this information, I was put in touch (and would continue for the next 6 months) with juan. I was informed that I was just having"buyers remorse"and there was nothing that they could do. I then had it professionally appraised by an independent appraiser where it was valued at $1200 less than what I had paid for it. Diamonds international then told me they didn't trust my appraiser, and needed to see it for themselves. For the next 6 months, I fought back and forth with them, reluctantly sending it back to them for appraisal, only to have them tell me that their appraiser found nothing wrong with it and that I was left with little options. Fed up, I finally told the guy on the line that I could no longer deal with him and needed to speak with someone else. I was finally put on with a manager, who told me that I would be able to get store credit. I told him that it was pointless to get store credit for"crap product"if it was just going to go back to more"crap product". Luckily, di sells loose stones. I purchased a loose diamond from them which I then put into a mount provided by the aforementioned trust-worthy jeweler.
I will never do business with this company again. Their business practices are vicious. They make every attempt to make you feel awful for trying to get your money back. Do not buy anything from them! Ever!
credit card information stollen by employee
My boyfriend and I purchased a ring at the diamonds international in cozumel, while sailing on the carnival legend. After attending a jem seminar on the ship we decided to look at the diamonds international store. We were assured that we would get a great deal... We decided to buy the ring.
The "port shopping" person that held seminars on the ship, etc. Was in the store with us at the time of purchase. So I felt like there was nothing to worry about. When we got home, a week later more than 2, 400 was charged to our card that was used at the store. All charges were for stores in the mexico area. This was the one and only tijme we used the card the entire trip.
Dont purchase anything from this company. They did not run our card in front of us. There is a small room in the center of the store... They said they were filling out paper work on the ring. We actually had to ask a couple times for the card... We needed to board the ship. The carnival "shopper" that was with us even had to say they need their card and paperwork. Looking back. I realize they were writing writing down the info on the card, and checking the balance on the account. I've called carnival and they are doing an investigation.
The complaint has been investigated and resolved to the customer’s satisfaction.
I upgraded my ring. I had my original diamond added to a pendant and purchased a new diamond. I think it looks great and was securely set as I had it checked by a jeweler. Unfortunately, true to all of the reviews, the Diamond's quality is no where near the appraisal they gave us. The diamond they mounted us now being remounted as they merely ship oddities it to my other diamond. I was asked by the jeweler if I could get a refund on my stone and did not even realize I had recourse. Advice? What am I supposed to do? The charge id on our credit card and a ten diamond band we signed an agreement to pay for over twelve months. How do we render a complaint and get a refund or a discount on what we paid?
Bought a diamond at DI in Cozumel a few days ago while on a Caribbean Princess Cruise. DI ruined my ring while sitting the stone. I talked to the manager of the jewelry store on the ship and she didn't seem to care. I will be contacting DI tomorrow.
Contact the FBI in New York City and report Diamonds International and or their credit card bank if included in the scam. Diamonds International is being investigated. We as American Citizens need to flood the FBI and out state senators to help put this company down and have the owners indicted. Report this issue with all document or at least your complete story When DI goes to trial you want your name added to the list. There is powers in numbers so let give the FBI as much documentation as possible to put the owner, Albert Gad on trial. We have many of the names of their employees who will be included and indicted and some of their own are jumping ship and supplying information to the FBI.
scam and fraud company
On april 1 2009, we were on a cruise on the carnival mircel. From ft. Lauderdale to st maarten and during all this time we heard he super shopper neal. Touting di diamonds international 38 west 48th st. New york, n.Y. 10038, with stores on all of the islands. Neal said di was an extremely reputable company who had a diamond that no one else had, and on and...
Read full review of Diamonds International and 12 commentsripped off on customized ring
My husband & I were in cozumel on a carnival cruise jan. 29, 2009 and were looking for a ring for him.in over 23 years of marriage it is the first time he requested any jewelry. He wanted an unusual ring that wouldn't be seen on everyone. The salesman picked out a diamond men's ring which had a 0.28 ct diamond set to one side. My husband said it was ok but...
scam and cheating
I purchased a white gold sapphire ring at diamonds international while on a carnival legend cruise in september, 2007, to belize. It was a gift for my daughter's birthday.
Within the first couple weeks of wearing, a stone came out and that is when the fun began. After numerous calls to diamonds international, I finally received return shipping information to send the ring back to their ny location for repair/replacement. This was november 13, 2007.
After numerous calls, which were either not returned or being told that the person I dealt with no longer worked for the company, I received the ring back (after 4 months) on march 10th, 2008. My daughter wore the ring to work one day and the stone fell out again. The stone obviously was not a sapphire as it had clear spots in it and the glue job was evident.
I am thoroughly disgusted and it is not worth my blood pressure to go through sending this ring back again. The ring is inferior and my only satisfaction at this point would be a complete refund of my money. Carnival should not promote this business if they are not going to follow up on problems that their guests have. I work too hard for $600. To be thrown down the drain. My advice to anyone is to not use diamonds international for your jewelry purchases.
The complaint has been investigated and resolved to the customer’s satisfaction.
DIAMONDS INTERNATIONAL is a fraud and rip off. I purchased diamond studs in Aruba Feb. 19, 2013 for $ 11, 300 and had them appraised by a very reputable jeweler. The value of the appraisal was $ 7400.00 and is certified. DI states if you get an appraisal of a lesser value they will allow you to return the diamonds. That is an out and out lie they do not stand behind their warrantees. DO NOT get involved with this company buy your jewelry in the USA so you have a reputable company to go back to. Learn from others mistakes I wish I would have read these complaints before I could have same myself a lot of money and aggravation.
horrible company
We cruised on carnival elation on 3/17-3/23/07 to the bahamas. We attended the shopping presentation onboard with the elation's super shopper mark. Mark touted diamond international as one of only two diamond merchants in nassau that could be trusted.
We were shopping for a.50 carat loose diamond. We selected a round cut diamond price around $1700, but they would give us a deal on it for $1375. Per the salesperson and the appraisal we received from di it was valued at $1730, is.51 carat white diamond that was g color and i1 clarity.
When we returned to the states we had the diamond re-appraised. I assure you that this appraiser had no interest in purchasing our diamond or selling us another diamond. He is an independent appraiser, not a jeweler, who does appraisals in several of the jewelry stores in our area. We have used him before and he was right on the money with our previous loose diamond appraisal. He neither tried to purchase our diamond or steer us to a jeweler to trade it in or sell it. My problem is not the newly appraised value of $1800, it is that that the.51 round cut, g color, i1 clarity diamond was now appraised as.48 carat, k color and i1 clarity. Not even close. My dispute is that the diamond was misrepresented. It is not what I purchased.
We are in dispute with di through pti, which is about useless because they appear to be working for diamonds international. They only offer to take my diamond back and give store credit (I can trust them to not 'lose' my diamond to give me what I am paying for?). Di is trying to wear us down so we'll just give up and accept their store-credit offer. They don't know i'm in for the long-haul.
Will I sail with carnival again? I don't know. Will I ever purchase anything of value overseas again? No! Diamonds international? Absolutely not and I will tell everyone I know! Read all of the threads, they are exactly what we are going through now. Buyer beware!
The complaint has been investigated and resolved to the customer’s satisfaction.
CORRECTION TO THIS LINE BELOW IN MY RESPONSE TO YOU MELISSA:
Melissa if you're still interested in owning a diamond of the quality you purchased or better feel free to contact me here, or at my contacts below.
WHAT I WANTED TO SAY TO YOU MELISSA IS THIS BELOW:
Melissa if you're still interested in owning a diamond of the quality YOU "THOUGHT" YOU PURCHASED OR BETTER feel free to contact here, or at my contacts below.
Hello to you I'm James The Jeweler in Atlanta, and i'm a "REAL ONLINE JEWELER" here. I read your complaint and i would first want to ask that you FILE A COMPLAINT against this BOGUS JEWELRY STORE with THE JEWELER'S VIGILANCE COMMITTEE. I've posted the website & contact phone number for you below. Melissa this is truly a "MISREPRESENTATION OF THE DIAMONDS' QUALITY" you purchased, i would also go so far as to call it FRAUDULENT.
THE JEWELER'S VIGILANCE COMMITTEES' WEBSITE ADDRESS:
http://www.jvclegal.org/Consumers/index.php?categoryid=20
CONTACT THE JEWELER'S VIGILANCE COMMITTEE BY PHONE:
Normal business hours are 9am to 5pm,
Monday through Friday (Eastern Time)
excluding National Holidays.
Telephone: [protected]
Fax: [protected]
Melissa let me give you "MY COST" for the a .51ct round diamond that is E - COLOR, SI1 - CLARITY "GIA CERTIFIED" Retail: $3595 "MY COST" $1500, now if you want to go to the quality of diamond you thought you had lets go there?
If you wanted a G - COLOR, I1 - CLARITY diamond from me here's my prices for them below. I have to start from the much better colors which are the "COLORLESS DIAMONDS" such as D - F colors, then work down to the G color or "NEAR COLORLESS" range.
Starting from the "COLORLESS" range of D - E.
.51ct D color, I1 clarity: Retail Price - $2034 Your Cost - $1010
.51ct F color I1 clarity: Retail Price - $1981.35 Your Cost - $995
.51ct E color SI3 clarity: Retail Price - $2570.40 Your Cost - $1200
HERE'S MY PRICES FOR THE QUALITY OF DIAMOND YOU "THOUGHT" YOU PAID FOR BELOW:
.51ct G color SI3 clarity or "BETTER CLARITY" : Retail Price - $2287.35 Your Cost - $1100
.52ct G color I1 clarity: Retail Price - $1864.20 Your Cost: $975
Melissa if you're still interested in owning a diamond of the quality you purchased or better feel free to contact me here, or at my contacts below.
James The Jeweler's Email: jamesthejeweler@yahoo.com
James The Jeweler's Direct Phone Number: [protected]
James The Jeweler's Jewelry Blog: http://jamesisajeweler.blogspot.com
do not buy
I purchased a loose stone while on a carnvial cruise. While on the cruise, these stores are heavily promoted and you are assured that these are guaranteed stores. Once I got home, I had the ring appraised as it looked like there was a problem with the corner (princess cut 0.70 h si3). I was shocked to find out that the stone was neither the size or clarity that I thought 0.55 h i2). I called ppi and registered a claim, that was 7 mths ago. Di refuses to offer a refund and after many many calls I received a replacement. Cautious I had the stone looked at and once again it was not an si3 but an i2. I have been now working to get a refund. Carnvial takes no responsibility and advised that I had to deal with ppi. If anyone has contact info for someone at di to expedite this issue, please let me know. They do not return calls or emails.
The complaint has been investigated and resolved to the customer’s satisfaction.
My sister in law and I are also taken by Diamond International. We took a carnival cruise to Cozumel and was misled and lied to from the beginning. the store manager told us she will give our money back if we are not completely satisfied with the purchase and after back and forth with customer service DI will only give us a store credit and still respnsible for the bill even if we return the merchandise. PLEASE tell us how you are able to get DI to give your money back...I agree don't trust Carnival and their shopping expert. They are all in cohorts!
you are a ###. NO diamond place will exchange a stone you bought. What would stop me from buying an expensive stone, but coming back the next day with a cheap stone and insisting they refund me my money.
DI is a bad company, run by bad people, but you are stupid to think you can return a diamond.
We also purchased a loose diamond while on a Holland American cruise in Juneau, Alaska. We were told the diamond would appraise for much higher than what we paid ($17k) and were were getting a high quality diamond. RUN, RUN, RUN, away from Diamond International--don't WALK--RUN! And, DO NOT listen to the ship "Shopper Guy" he has his hand out to DI so it's a "win-win "deal for him. Long story short, my diamond appraised for only $10, 800 so try to get any $$ from DI and the ships "30 guarantee" is nothing but b**t. When all cruise ships dock in ANY port where DI is located, they just "rub" their hands together ! Again, wish I had googled DI BEFORE we shopped there! Next cruise I will be standing up shouting at the shopper guys intro to "great shopping" RUN, RUN, RUN--DO NOT SHOP @DI--ever!
I'm glad your issue with this company HAS BEEN SETTLED, AND TO EVERYONE WHO READS THIS COMPLAINT THIS MEMBER HAS INFORMED ME THAT THEY'VE GOTTEN THEIR MONEY BACK FROM THIS COMPANY!
THIS COMPLAINT IS NO LONGER OPEN!
FILE YOUR COMPLAINT WITH THE JEWELER'S VIGILANCE COMMITTEE, ALSO FIND OUT WHAT STATE THIS COMPANY DOES BUSINESS IN, AND CONTACT THE GOVERNOR'S OFFICE OF CONSUMER AFFAIRS IN THAT SAME STATE TO FILE ANOTHER COMPLAINT AGAINST THEM ALSO.
I'm James The Jeweler in Atlanta, Ga and i'm a REAL ONLINE JEWELER as well as a GRADUATE GEMOLOGIST. I read your complaint and the first thing i will tell you, is the same thing i tell any of my own customers who may not have the same gemology experience i do, is to ALWAYS LOOK AT THE DIAMONDS IN THE JEWELRY FROM THE TOP AND IF YOU CAN SEE ANY WHITE CLOUDS, OR BLACK CARBON THESE DIAMONDS ARE NOT AN SI NOR I1 CLARITY DIAMOND BUT AN I2 - 13 CLARITY DIAMOND, AND IN MOST CASES THEY'RE "PROMOTIONAL QUALITY DIAMONDS" WHICH ARE DIAMONDS THAT CLEARLY LOOK LIKE TABLE SALT BECAUSE THEY'RE SO DAMN CLOUDY.
I suggest you contact THE JEWELER'S VIGILANCE COMMITTEE FOR CONSUMERS AND I'VE POSTED THEIR CONTACT INFO BELOW FOR YOU. If you ever have any questions for me feel free to contact me here.
THE JEWELER'S VIGILANCE COMMITTEES' WEBSITE:
http://www.jvclegal.org/Consumers/index.php?categoryid=20
TO CONTACT THE JEWELER'S VIGILANCE COMMITTEE BY PHONE:
You may reach JVC via: HOURS 9AM - 5PM MON - FRI
Telephone: [protected]
Fax: [protected]
Try [protected] or diamondsinternational@shopdi.com
Try [protected] for Diamonds International.
DiamondsInternational@shopdi.com
no refund policy
On 11-27-08 we purchased crown of light diamond earings from diamonds international in st. Kitts. We were on the celebrity soltic, that night my wife wore the earings, during dinner she told me she was having pain in her ear lobes. We went to the show after dinner, then returnd to our cabin and upon removal of the earings, my wifes both ear lobes bled and...
Read full review of Diamonds International and 1 commentselling junk jewelry!
Beware of diamonds international! On a cruise we made the mistake of believing the "super shopper" when listening to his "great buys in the ports" presentation on board. After purchasing a diamond ring in cozumel, mexico, we got home to have another appraisal done and found it was graded lower than it was represented. Further more, it was advised that I not wear the ring as the imperfections were such that if hit, it could be broken. This is suppose to be a diamond, a hard stone! Because our appraisal was the two grades below what di said it was, they had to agree to a full refund. We bought it in feb. And it is now the middle of may. They now have both the ring and our money. They have said our credit card would be credited and it has not. After all this time of unanswered messages and phone calls, they seem to think I am going away. Wrong! This is not a message from one dissatisfied customer. You can find many places and blogs to tell you of this misleading company. Two other members of our party were ripped off also. This was not an isolated case. I blame the cruise lines as well for promoting these deceptive practices. The fraudulent practices of diamonds international are to be avoided at all costs. They hope you will go away, but they have sold their junk to the wrong people. Many people are hearing about their fleecing of the public.
Fact #1 : The "super shoppers" receive kickbacks and are paid a commission on all stores they recommend. During their little "talks" they will put the fear of god into you if you don't buy from a recommended store, while there are some truths in that remember always the "shopper" is basically the first sales person you see for the shops they represent.
Fact #2: When you go into most of the jewelry stores on your cruise you are buying what is referred in the industry as "junk jewelry." If you knew the true markup you would need ... counseling.
Fact#3: To buy a diamond that is an I1 and assume that it not "junk" you obviously done your homework.
Fact#4 If you go into a store and see it is filled with sales people that are well under 30 years old is not a wise decision to make.
Going into a jewelry store making an "emotional purchase" at a place where you are going to be for 8 hours at best is not wise. Best to study the issue first and then only buy a quality stone that is certified by a reputable agency such as GIA or AGI.
My wife and I were just on a Carnival cruise and like everyone else we were told by the on board buying expert how great Diamonds International was. We went into the DI store in Belize and we picked out a princess cut diamond and setting to upgrade the modest engagement ring I purchased when we first were married. After they set the diamond I noticed what looked like a scratch in the stone. Although it turned out to be an inclusion that was previously not visible it completely ruined the stone. In fact, it was ugly.
The staff and the buyer from Carnival were very eager to fix the problem as my wife had not seen the ring after it was mounted. Long story short they found another stone that was a little better quality so I paid $500 more. They said I was buying a 1.05 ct VS1 K color princess cut diamond. Total cost with the setting was $4500.00 and the stone is gorgeous.
When we got home I looked on the internet and found posts and complaints like this one that made me very worried. I quickly made an appointment to have it appraised and was stunned to find out it appraised at $7500.00. The gemologist estimate the weight at 1.07 ct. She rated it a VS2 but color I.
Under a microscope it's flawless to my eyes and the gemologist said it was a very, very nice stone. On another note, while I was picking out my wife's stone she was buying me a Breitling watch I had my eye on. The jewelry store I had her ring appraised at is also an authorized Breitling dealer and I found out she got a great deal on the watch too.
In summary, our experience with DI was outstanding and we would buy from them again without hesitation. But you need to really look at what you're buying very closely because I could have walked out of there with an ugly stone had I not looked carefully. I don't think they were trying to pull a fast one because the inclusion was not visible until the stone was mounted. And they were eager to make us happy.
diamond studs — pieces not whole diamonds
Purchased.56 diamond stud earings in cozumel. 4 years later a piece of the daimond broke off. We brought it to a jewelry store who advised that they pieced together 4 pieces of a dimaond to make one stud. We had apprasial and certificate and sent back to di for repair... Wow they said its not our merchandise... They lied and sent back the goods with no letter of explanation... How due they stay in business... Welll the crusise lines and all others get a cut so lets knock them out by not buying from them...
Contact the FBI in New York City and report Diamonds International and or their credit card bank if included in the scam. Diamonds International is being investigated. We as American Citizens need to flood the FBI and out state senators to help put this company down and have the owners indicted. Report this issue with all document or at least your complete story When DI goes to trial you want your name added to the list. There is powers in numbers so let give the FBI as much documentation as possible to put the owner, Albert Gad on trial. We have many of the names of their employees who will be included and indicted and some of their own are jumping ship and supplying information to the FBI.
junk jewelry
I went on a norwegian cruise to alaska in june and spotted a ring I loved. When we got home we decided to oder it. They charged my card immediately - the day I called to order the rings (6-14-07). I sent my old set as a trade which they appraised while I was there. They in turn sent me the most ugly set you ever saw. I returned the wrong set and was told...
Read full review of Diamonds International and 2 commentsstone fell out after 3 months!
I saw a diamond in ketchikan alaska while on a cruise. I called and ordered the ring when I got home (a cost of $3600 with my trade). They charged my credit card immediately. They sent the wrong rings. The one I wanted was sold so they tried a different store in alaska - no ring. They found one in couzumel mexico and had it shipped which took about 2 months. Meanwhile, I am paying interest for something I don't have and they had my old wedding rings as a trade. 2 months with no rings! I finally get the rings and after 3 months a small diamond on the left side of the center diamond fell out. Mind you, I take this ring off for everything - dishes, cleaning, etc. I had also taken it to the local jewelers to be soldered together. It had been cleaned and checked twice in the 3 months since purchased. There was no broken or bent prongs when I took it in for repair to the local jeweler. After many attempts to contact di about the reimbursement of repairs (it took a 1 1/2 months to hear back from them that they would reimburse me.) they sent me a letter to sign saying I would settle for the cost of my repair ($225). I sent the letter and it has been another month and still no reimbursement. They are the lousiest business I have ever dealt with. They never return emails or phone calls. When they do it takes days to get any response and you have to be very demanding and tell them off in no uncertain terms. Then they act like they will do something and never follow through. I would warn anyone and everyone to only purchase locally with some kind of back up on your purchase. I will pay twice as much and buy local before I would ever even give di a thought!
The stone fell out of the ring I purchased. It was supposed to be E color and VS-2 clarity. I was told to get an independent appraisal for the claim. I had an independent appraisal. The color is H with SI-1 clarity. I am returning it for a refund. Wish me luck!
beware of diamonds international!
I purchased a set of diamonds studs on 1/20/07 from di's cozumel, mexico store at avenida rafael e. Melgar #131. The purchase price was $1,500.00 usd. When I got home I decided that I would like to upgrade the quality of my diamonds. The back of the original sales receipt clearly states that "you may receive a store credit on any jewelry purchased by you within 30 days of your purchase provided you return to di and ti the original receipt for the item purchased along with the item in its original condition".
I contacted di customer service in nyc and spoke to joan m. To inform her that I would like to return the studs for store credit, to be used against the purchase of my upgraded studs via di's online store.
On 1/29/07 joan faxed me a claim form. I completed the form, returned it to joan, and on 1/31/07 I received back from joan rma# cz-91-01-a3107. On 1/31/07 I sent the original diamond studs and original sales ticket, appraisal, and credit card receipts back to joan via usps registered mail tracking number ra460607023us. The package was received at di on 2/6/07 as per the usps.
On 2/7/07 joan called me and left me a message stating that she would not process my store credit unless I provided her with an "egl certificate" on the stones I had returned. This "egl certificate" was never provided to me by the di cozumel sales staff when I made my original purchase, was never requested from me previously by joan, and is not listed as a requirement in any of joans return/shipping instructions. Furthermore, as per di's own website, the new pair of upgraded studs that I intend to purchase only comes with a "replacement value appraisal"... Not an egl certificate, which helps prove my suspicion that egl certificates are not part of di's standard operating practice and that joan is using the certificate as an excuse to rip me off.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am a consumer lawyer representing a consumer client in litigation against Diamonds International. You can read about the lawsuit here: http://hammervoldlaw.com/wp-content/uploads/1.pdf
Mark,
Can you please contact me. I need your legal help with them too!
Thank you,
Eva Evans
Purchased it in Sept 2019. Came home got appraisal and it appraised for much much less then paid. Contacted DI within the 30 days and have been fighting with them since. They will take the bracelet back but we still need to pay the monthly payment for it. What a bunch of crap. Everytime I call I get the same person. And cant get anywhere with her.
I am a lawyer that's helping customers take on Diamonds International and get their money back. My name is Mark Hammervold.
WARNING TO ALL POTENTIAL DIAMONDS INTERNATIONAL CUSTOMERS! DO NOT, I REPEAT, DO NOT PURCHASE ANYTHING FROM THEM! 10/31/2019 Royal Caribbean Cruise, port Costa Mayo, MX, I purchased a ring, tennis bracelet and a few other items. When I returned from my trip, I had the items checked out by a certified gemologist. They are very misleading and questionable at best. There are plenty of reputable diamond sellers out there do not be taken by these crooks.
THEY ARE NOT WORTH IT! AGAIN DO NOT PURCHASE FROM THEM!
Too late. Made big mistake November 1, 2019 in Cozumel & I wasn’t even shopping
Gems
The tenants of God’s Throne are Justice and Righteousness. The symbolism of Gods Throne are Jewels.
To the truly blessed Jeweler who loves Rocks for their reflective nature, their feel, their sound, and the nature of the spirit echoes of heaven that they reflect, just holding or wearing one of these magnificent glorious creations of God on Earth, is a cathartic experience, and of course we want more.
The responsibility of the Jeweler is to look past the economics of the stone, into personal responsibility of Justice and Righteousness. Knowing that they hold the standard of God’s throne in the presence of His people.
To violate this principle for the purposes of personal gain, is the darkness of this age.
We Rock lovers will always move into the indescribable joy of surrounding ourselves with the beauty of Rocks. Yes it resonates with our desires to be Priest and Kings and lead by design as God rules.
There is plenty of room in all of this for corruption. Let God hold those accountable who defame His Throne, through deception for the purposes of personal gain.
God help us overcome the corrupt jewelers who have created their own thrones, instead of bringing Glory to God Most High.
If you can’t trust your Jeweler, then they should not be Jewelers there is no righteousness in them.
Let this be the Word of the Lord for those who have ears to hear and Let God reign on earth with Justice and Righteousness without wavering for the purposes of Kingdom Building and Bringing all Glory to God. Let the knowledge of the Glory of the Lord fill the earth and the waters cover the seas.
In Christ Jesus we pray.
Hello everybody, Just sharing my disappointment and frustration on this issue. Like many of your, my husband and I were celebrating our anniversary took a Cruise with Carnaval. The host of this company was very convincing polite and work hard to pursue his objective. We purchase a diamond at Puerto Vallarta. Two stone diamonds call the Crown of light for earrings studs. It is unbelievable how everybody works in combination to make the deal. From the guy on the Ship, the sales rep at Puerto Vallarta and the group in New York. Our purchase 28, 000.
We have tried everything, cancel and they didn't want to do anything. The last call I did they suggest to get an appraisal to show that the price was real, they even send me a reference to appraise my diamonds near my location. I made an appointment and took my diamonds. Everything was going fine. The appraiser was done and the value of the diamond was around $15, 000. I was so happy now I have a document to back me up on my complaint. Before I leave the appraise place I was called to go back, and I explained that they can not give me the document anymore. I ask why. what happens was Diamond International has sent an email to the appraisal place with details and the price they have charged to us. Now I'm convinced that these people are stilling on my face and manipulated the whole deal. How starving they are? The appraisal rep didn't want to talk to me anymore either return my calls. I guess they may feel intimidating on this matter.
Now my questions, have anybody has opened a legal suit on them? I will happy to join you. The only thing I have done in sent my complaint to BBB, and looking for a Jewelry Attorney, to find out is a have a case to fight back.
You can email NBC News or your local NBC news.. They have helped many people by exposing the SCAM that Diamonds International is
Are they really going to listen to just 1 more person, any suggestions or thoughts on developing a group?
I would love to participate in a class action lawsuit if one ever comes to be. I was swept up in my first real vacation in years. It was me and my sister on a Royal Caribbean cruise in September of 2019.
Normally, I am the frugal one when it comes to my husband and I and spending money, but somehow I got suckered into buying a Crown of Light Diamond tennis bracelet from the Couture Collection by Diamonds International. They are real pros at scamming unsuspecting tourists who are just trying to relax and enjoy themselves on a cruise vacation. Since I was there to relax and enjoy myself, I let my guard down- and big mistake! They made it sound like it was such a steal getting it for the $90, 000 that I paid, which I am not the kind of person that can just go around buying $90, 000 pieces of jewelry. But they had somehow convinced me that if I buy it on store credit card (I had to apply for it - to pay that kind of price) I would be able to turn around and get back home and sell it for much more in the States and make a nice profit myself. Should have known it was too good to be true- but I wasn’t thinking, I wasn’t being logical or rational as I would have at a jewelry store in the US. They never said what it’s normal sales price was, but since we stopped in Nassau just after a hurricane or bad tropical storm had swept through the area the week before and had shut down much of their tourism income, the sales/store manager was like tell you what, I will make you a very good deal- because we need to boost our sales back up due to hurricane shutting everything down- I will give it to you for $90, 000- and it is worth well above that. Looking back, he never stated an actual appraisal/market value. They were very convincing (he and his team of sales reps) and unfortunately I was more trusting and gullible than I should have been. Now I’m stuck with $90, 000 in DI Comenity Bank credit card debt that’s getting much harder to pay since COVID began. And I have no recourse! I had it appraised two separate occasions. The first only appraised for $30-35, 000 from a well trusted local jeweler. The second insurance appraisal was for $90-95, 000, but then when I asked where I could sell it in the United States the certified gemologist said there’s really not a market in the US for Crown of Light Diamonds because the cut is proprietary and so novel. Not what the sales manager in Nassau led me to believe! It was supposed to be a way to me to make a much needed profit- like flipping a house, flip it/sell it in the States And payoff the credit card debt and have an additional $5, 000+. two years later, this nearly $2, 000 a month payment is causing all kinds of financial hardships, stress and strain on my marriage. But I have always been so careful and diligent with my credit, that I cannot let payments fall behind, etc because I don’t want my good credit ruined. There has to be a way of stopping them from doing this to people! It is literally the worst decision I have ever made- and I’m not only paying financially but in other ways too. I hope my family and I can survive this stupid, thoughtless mistake.
Yes, My wife was also taken advantage of- they refused to take back or cancel the sale. We have contacted Attorney Mark Hammervold.
Maybe many of us should join together and file a 'class action suit' against the owners of the company.
What do you thibnk?
Respectfully submitted,
s/Mark Hammervold
Mark Hammervold, FL #[protected]
Hammervold Law, LLC
155 S. Lawndale Ave.
Elmhurst, IL 60126
(T) 405.509.0372
(F) 615.928.2264
mark@hammervoldlaw.com
Attorney for the Plaintiff, Julia Genevy
I ordered a Hublot watch in Alaska in August. It arrived today. It is not exacting like the watch that was shown to me in Alaska. I can send pictures of what was shown and what arrived. What are my options?
Our Banking is US, Our Credit Cards are US and they are Based in New York, we need to be protected.
I purchased a $500 ring that was supposed to be white gold with diamonds. Went to a friend who owns a pawn shop and he said it was worth like $5! Not real, not gold. They said it was only silver and the diamonds and Amethyst is fake. The ring is worth nothing. I paid $500 big ones!
I purchased a 1..59 carat diamond from noble house jewelry ltd in overland park kansas on june 2008. I paid $10, 000.00 for the diamond. I have gotten it reappraised in attempt to sell and have discovered it was grossly upgraded and only worth a third of what it was paid for
We bought a "crown of light" ring on our cruise in cozamel? Two of the diamonds around the band have come out. I am very dissatisfied for how much money we spent on this ring, for the money that we spent this should have never happened. I would like a phone call from someone to help me with what I need to do!
THIS IS A WARNING TO ALL DIAMONDS/TANZANITE INTERNATIONAL CUSTOMERS! DO NOT, I REPEAT, DO NOT! PURCHASE ANYTHING FROM THEM! I purchased a ring, tennis bracelet and earrings. When I returned from my trip, I had the items checked out by a certified gemologist. The ring had a loose stone in the head; the earrings had an incomplete basket and did not have a full bar and one was not drilled through; and the bracelet had 8 loose stones, 4 chipped stones, a bent prong, and due to the soft metal, would probably need continual maintenance.
They have been very unwilling to work with me on a refund.
THEY ARE NOT WORTH IT! AGAIN DO NOT PURCHASE FROM THEM!
Unfortunately I didn't see all of these complaints prior to my purchase.
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Overview of Diamonds International complaint handling
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Diamonds International Contacts
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Diamonds International phone numbers+1 (800) 515-3935+1 (800) 515-3935Click up if you have successfully reached Diamonds International by calling +1 (800) 515-3935 phone number 0 0 users reported that they have successfully reached Diamonds International by calling +1 (800) 515-3935 phone number Click down if you have unsuccessfully reached Diamonds International by calling +1 (800) 515-3935 phone number 0 0 users reported that they have UNsuccessfully reached Diamonds International by calling +1 (800) 515-3935 phone number+1 (212) 764-6900+1 (212) 764-6900Click up if you have successfully reached Diamonds International by calling +1 (212) 764-6900 phone number 0 0 users reported that they have successfully reached Diamonds International by calling +1 (212) 764-6900 phone number Click down if you have unsuccessfully reached Diamonds International by calling +1 (212) 764-6900 phone number 0 0 users reported that they have UNsuccessfully reached Diamonds International by calling +1 (212) 764-6900 phone number
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Diamonds International emailscustomerservice@diamondsinternational.com100%Confidence score: 100%Supportservice@diamondsinternational.com95%Confidence score: 95%support
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Diamonds International address2305 NW 107th Ave Box 36, Doral, Florida, 33172, United States
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
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I also had a bad experience with Stetic Dental Implants in Cancun. Manny, the sales man, was very well spoken and made all kinds of promsies. However, the clinic was very disorganized. I had to wait 3 hours only to be told to come back the next day. I came back the next day to wait almost 2 hours. The implnat surgery hurt like heck! I also had a couple of crowns done. They looked terrible. When I called Manny, he told me i would get use to them. I woudl strongly encourage everyeone to NOT go to Stetic Dental Implants.
I am experiencing the same. I bought a ring from DI on Mar 23 2011 and on Apl 17th, one of the stones fell out (lost). I am now getting the run around from DI (that is if they'll even respond to me). I want to return the ring for a full refund (within the 30 day policy) and they will not answer my question about this. Instead they continue on with a repair claim AND proceed to tell me that I will have to pay a charge because the diamond is larger than .15ct. This was a very expensive mistake ($5800USD) - I will NEVER deal with DI again.
I have been dealing with someone named Selene and have been getting the run-around for over 3 weeks. She was to send me the information for me to send my $2, 296 ring back because one of the little diamonds fell out before I had the ring 2 months. I am so sick of your service and hope I can get some satisfaction from this complaint. I don't want to deal with her mainly because she is so hard to understand. My claim #AM33011004.
I hope this will get results. Betty Fleming
I Agree with all above complained this company is very bad company to deal with. I was just recently on NCL cruise (Pearl) this year 1/2/2011. and bought a diamond ring from DI in Belize, I pick this store because NCL shopping consultant speak very highly of them and 3odays warranty return policy so these store is stand behind their products. I am not stupid I just trust them too much. I was not able to return the diamond ring because I did not have my ring check by EGL or AIG any other appraisal will not accept. It sure cost me alot of money already. So do not buy anything from them even just little small thing.
Dude, you are a ###. Although I do agree that DI is an awful company, and I would never buy anything from them, the fact that overpaid for a bad product is your fault. I mean, wtf, did they hold a gun to your head? I only wish I could do some business with you, since you are so incredibly stupid. A fool and his money...