Enigma Software Group
Reviews and Complaints

Hello,

I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

I would appreciate if you would be kind enough to write a feedback stating that your case has been resolved, after contacting us.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

I had the same issue with Spy Hunter. I was renewing my subscription. I was careful to read what my choices were and only checked the box for renewal. I gave all of my information and went to the next screen. I was immediately charged for both the renewal and something else I did not check or want. I had to find the phone number for customer service and called them. They issued me a refund but said it will take 5-7 days in order for the refund to be applied to my account. This is unethical and also may be illegal. If it happened to the person in the 2013 post and it happened to me today in 2016, then nothing has been fixed. And this company is continuing this unethical business practice. By this company holding onto our money for 5-7 days, they have the ability to invest it and earn interest off of it. For me personally, the amount is low. But multiply that times millions of consumers, and that is a huge cash cow. This company needs to be investigated and perhaps it is time for a class action law suit.

I was charged for spy ware I did not authorize in June 2014 and a credit was issued; however, the charge was applied again this month.

If you didn't give that company your card number, call the customer service number on your card, immediately, report fraud, and you will get a new credit card. If you did give the company the number and expiration date, then you didn't read the fine print. You subscribed to a service and will have to keep trying to cancel.

What a lot of crap from him. I had my bank account lanced for 4 times plus a fee for nothing!
It would seem that this company is running an unlawful SKAM!

Hello,

I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

I would appreciate if you would be kind enough to write a feedback stating that your case has been resolved, after contacting us.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

The program has caused my computer to crash and continues to ask me to register and pay for more products. Twice I had my computer repaired and now I want to be refunded the full amount of $69.98 to my Chase account.

Enigma billed be $39.99 for a service that I cancelled and did not request renewal for.

It is my belief that this business is practicing outside of the law, billing customers for services not rendered.

I am extremely upset and will never use Enigma Software again and warn against those who may be considering downloading Spy Hunter in the future.

Hello,

I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

I would appreciate if you would be kind enough to write a feedback stating that your case has been resolved, after contacting us.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

Hello,

I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

I would appreciate if you would be kind enough to write a feedback stating that your case has been resolved, after contacting us.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

Meu nome é Augusto Cesar Paes de Barros, comprei ano passado e estão me cobrando outra vez no AMERICAM EXPREX referente a DRI*SPYHUNTER 0000 = $ 39, 99 e DRI*SPYHUNTER 0000 = $ 29, 99.
Aguardo solução.

email: contato@cuidadorasdolar.com.br

Hello,

I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

I would appreciate if you would be kind enough to write a feedback stating that your case has been resolved, after contacting us.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

Hello,

I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

I would also appreciate if you would be kind enough to write a feedback stating that your case has been resolved, after contacting us.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

Hello,

I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

I would also appreciate if you would be kind enough to write a feedback stating that your case has been resolved, after contacting us.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

my mastercard has been debited 2 times qith € 35, 69 on 2nd may 14, ref. LUX [protected]
I never have accepted the billing of my mastercard. Please refund both amount to my account
Holger Grimminger, holger-grimminger@t-online.de

my mastercard has been debited 2 times with € 35, 69 on 2nd may 14, ref. LUX [protected]
I never have accepted the billing of my mastercard. Please refund both amounts to my account.
Holger Grimminger holger-grimminger@t-online.de

Hello Windsorz,

I am the Vice President of Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

I have not found the spyhunter program to be particularly useful. At one point I was prompted to pay and had already paid but thought that it had not been recorded. It took a very long time to turn this around. I cannot use this program. It is always prompting me to register and to pay again. I finally sent them an email asking to be removed from their registry and to allow me to remove the program from my computer. If you hit the please remove button it justs reinstalls the same program. Emailing them just stimulates more requests for re-registering and more requests for payments. I sure want this program out of my life. Would I ever buy anything from Enigma again. Nope. Never.

I have this charge against my credit card and want it stopped, DRI*SPYHUNTER [protected] MN
. I tried their email address complaints@enigmasoftware.com, the website does not exists.

Transaction Reference Number MT110500104000010120116

Hi folks,
I received 2 identical e-mails from your company on 11/6/14 with the option of renewing my subscription for 6 months. I cancelled the
renewal on both, but found on checking my bank account; that 2 payments of £30 sterling had been made to your company.
Could you please reimburse my account to remedy this error.

Thanks,
Mike Robinson.

Hello,

The company web site is www.enigmasoftware.com
I am the Vice President of Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

Hello Wencol1,

I am the Vice President of Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

I discover today, upon receipt of muy credit card statement of account having been debited on February 29, 2009, USD 29, 99 by DRI SpyHunter. I have not ordered not concluded any deal with this company

Hello Sbastas and Others,

I am the Vice President of Technical Support and Research at Enigma Software Group. I read the complaint above and in behalf of Enigma, I would like to apologize for the fact that you were not able to contact us and I would like to help you.

If you go to our website www.enigmasoftware.com and log onto our support center, you would be able to contact us directly.

However, if you still have a problem, please send an email to complaints@enigmasoftware.com with a detailed description of your problem or complaint. I personally read all emails that come to that account and I will find a suitable solution for your problem.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

I was billed $29.99 on my credit card for DRI SPYHUNTER that I did not order because I never use the account it was billed to. I have no idea what this is and I cannot find any company online called DRI SPYHUNTER.

There are better and cheaper options out there. Even some well-known free antivirus are far better than this scamware. $80 for a year? Really?

An appalling piece of garbage.
1. It doesn't work. In a test performed by AV-Lab on a set of 1000 trojans, viruses, backdoors, worms, keyloggers and other malware, Spyhunter detected only ONE. Yes, one! Panda found 996, Kaspersky 990, Norton 948. See here: https://avlab.pl/sites/default/files/files/free_antivirus_scanner_test_ENG.pdf
2. Enigma Software is hiding. According to their webpage their address is 2803 Gulf to Bay Blvd., Suite #446, Clearwater, FL 33759. That is a UPS store. Their are hiding behind a box. And of course there is no phone number on their webpage.
3. They will scam your credit card. Mastercard or Visa should investigate them.
Please download free Avast or AVG or Malwarebytes or Microsoft Defender.

What VISA rules are: “Preauthorized Transfers:A "preauthorized transfer" is one of a series of recurring electronic fund transfers at substantially regular intervals.53 A preauthorized transfer cannot be made from your account at a financial institution unless (a) you have given advance authorization in writing, and (b) a copy of your written preauthorization has been given to you by the party obtaining it”
so i purchased SPYHUNTER for 10 USD, and preauthorization enigmasoftware kept withdrawn every 6 month for 39.99 USD twice, this is done without my any means of approve. sure the Spyhunter even didn’t work and installed at all many emails returned useless so i erased and gasped 10 USD. But later on noticed that ( from spam emails) enigmasoftware was hacking my account without my approve or my ok. Perhaps used my 3 digit secure cod, violating VISA CARD rules. now they use excuse my language barrier, assume that i am not native Eng speaker, so they can get away with their scamming and fraudulent activity. Never ever i have given auto recharging authority or auto renewal approve. Autorenewal is optional but they make it OBLIGATORY.so never ever purchase SPYHUNTER, useless s###. Certainly I will file case to court for international fraudulent actin and using my account any authorization. They better provide proof of my written signed authorization.Period.

I got the free trial version of spyhunter and I started the scan. It took very long to complete and when it completed I found out that it doesnt remove virus UNTIL we pay for it. personally I think its a bit too much, theyre are many antivirus software that atleast have proper product trials. I was still ready to buy spy hunter 4 because theyre were SO many viruses I was dying to remove but I couldnt, they were all detected by spy hunter. A little while later, I obviously had to run a scan on my computer, so I used microsoft security essentials, and it only detected ONE virus, and that was spy hunter. So now I am confused and afraid... is spy hunter really an antivirus program? Or does it make viruses and then remove them?! I wouldve tested it myself but its paid so I think Im going to find a better alternative...

Junk ware Spyhunter needs to be removed from every website that support a healthy computer through user friendly utilities. After installing the software it said problem found. Interesting that it was a fresh sandbox install. I would never recommend this software to anybody!

i cancel spyhunter serval months ago and no refund on the 5th was charged again please cancel shirley robinson

want to see their "VP" check it out

https://www.linkedin.com/in/alec-malaspina-417237b0

this POS has d-bag written all over him

THESE PEOPLE ARE LIARS, AND THIEVES!

do NOT use their shut product. THEY are the ones creating, and spreading a lot of the virii, and malware you're trying to get rid of! believe me or not, doesn't matter...they're low, ###, and they will be found out soon enough.

2 amounts of £23.99 & £31.19 were takeout of my Nationwide a/c on the 28th May 2016 for dri spyhunter.Transaction no [protected]. I do not have the software or even the computer as I retired and closed the business 18 months ago. We did purchase software about 3 years ago but this was cancelled before the six months
A response to another complaint states 7 days notice is given before the charges were due. I had not received this to my email address.
I require a cancellation and refund .

I have attempted to uninstall Spy Hunter and I found it impossible, this was not what I bargained for ! I wound appreciate any help taking this program in whole out of my laptop.

I don't use this ani-virus program but they keep taking money out of my bank account without authorization, I can't afford this

www.facebook, com/aprismantas
T.mob.+[protected]
e.mail.antanasprismantas@gmail.com

I have a charge of $39.95 on 12-17 for Dri Spy Hunger and I did not okay this charge. Please refund my account this money. I did not agree up front to pay this all the time. Please take it off.

I also have a charge on my debit card from Dri Spy Hunter on 12/17 for 39.99 and I have no idea where it came from. Do they hook onto another software? I haven't complained to technical support or whereever but I am headed that way.

Burried in the license agreement. I hate these people and how they do business.

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"Enigma Software Group, Inc.****
... information strictly for the purposes of diagnosing new Spyware threats. 3. Renewals � When you purchase Spyhunter, your account will configured for automatic billing. If you choose not to utilize our automatic billing option, you can change this option only by opening a ticket with technical support ...
http://www.enigmasoftware.com/license.shtml 03/13/08, 33821 bytes "

I am having the same problem. I was looking for a spyware for my husband's computer and found them. I haven't gotten the software and the laptop crash. They took 29.99 on my credit card. Then just a month ago, they took another 29.99. My credit card went over the limit because I was not expecting this charge plus the overlimit fee. I tried to challenge the charge on my credit card but this company said it is for renewal. What renewal? I never even visited their website again because I was not able to use the software. This is a scam and am also filing a complaint.