Florida Department of Revenue
Reviews and Complaints

My offset payment has been held over 200 days and has not been released. The offset payment is to be held 180 Days. The customer service is terrible! This is unfair it’s been well over the time mandated by the IRS.

I have been to hell and back with the department, tried to do the fight thing.They are understaffed and 95 percent rude and unprofessional.The state either needs to retrain their workers or get rid of the ones they have and get a new batch and properly train them.I have found 1 or 2 employees that are friendly if nothing else, but 99 percent of the employees don't know what they are doing or don't care or a little bit of both.I won't tell my story because it mimics many on here, but I do agree with the complaints.Robots would do a better job.

Anyone have a complaint number for Pinellas County? Was told Friday was going to get emergency assistance and money be on my card by Saturday and nothing went though. Still today, nothing. My on line profile shows processing for $35.00! For the month? These people won't answer phone or respond back no matter how many calls you make. How sad we are paying them to treat us this way!?! I've worked my whole life and could use some help.

I just got off the phone with DCF myself and the old lady named Amanda was very rude, unprofessional, told me to get a job and hung up on me. Wouldn't get me a supervisor. They have my name and DOB incorrect, etc. No-one wants to help nor do their job! How do these people get hired? Are their no qualifications to work for DCF? Something NEEDS TO CHANGE! This is NOT the first time this has happened! Everytime I called back to speak to a different person I got different information! No-one knows what they're doing at DCF!

I have been calling for over a week, being put on hold for hours and hung up on several times! I am very frustrated and today they gave me, for the first time, the information that my papers are not acceptable. I asked why and they gave the "read the guidelines on our website" . I said, i have been calling everyday and this is new information and that I need the benefits last week...they just hang up on me again. I am so mad, I haven't stopped crying! My husband served in the Army for 15 years, we had never needed any assistance but since they let him go, we've been struggling to keeps ends meet. We need help not being treated to rudely and contemptuously.

I totally agree. I too have been having issues with the Dept of Children and Families. I live in Jacksonville, FL and I think the customer service here is the worst you can get! I'm currently out of work. I applied several times, and was receiving them in the past. But this one particular time at reapplying, they stated I did not do my interview. Had to reapply again. I did that, interview and submitted all necessary documents. Well, I called in nearly everyday and continued to check my access account. Both my account showed and the phone representatives stated that my information was processing. I didn't receive my assistance on the expected date so I called in again. Surprisingly, they said my documents had not been received at all! So bogus. I spoke to a manager and he was more rude than the reps. I submitted my letters in person the next time. They were received but then the dummies stated they were not good enough. Resubmitted another letter that SOMEHOW got erased! So my case was denied. They are unprofessional, rude and nasty people. Just like the original poster stated, they treat people like crap just because you need help, not realizing that GOD sustains his people, not these crappy benefits! I urge everyone going thru these same problems to submit formal requests either online or at [protected].

Everyone in the state of FL that is in a need of food assistance are trying to contact the childrens and families department and can not get a response from a customer service rep. After pressing the number for the operator it alway tells you that due to high call volumn we can not take your call please call back at a later time. I been calling for 2 hrs straight. When it finally says we are now transfering you the line automatically hangs up. Everyone is frustrated trying to reach a customer service rep. with only one income of 1600 dollars of a house hold of 3 after paying the bills I'm left with basically nothing but gas money and money for diapers. they only supplied us with 150 dollars for my whole house hold. Me, my wife and my daughter only get 50 dollars each for grocerries. My only income is monthly 1600 for the whole month not bi-weekly. my daughter just turned 2, they must don't recognize that I have to buy diapers me and my wife are both in school therefore leaving us with a complex schedule to get a job because of the complex schedul. I went to a local floridas childrens and families office and they told me I would have to call the [protected] for them to do a review of my income and financial asset or bills to pay. everytime EVERYONE CALL THEM THEY CAN NOT GET AN ANSWER FROM A REP. CAN SOMEONE PLEASE INVESTIGATE THIS MATTER. It saddens me when my daughter says she ready to eat and we run out of food before the month is over with. I once said that I would go back into the military but my friends and family are telling me go ahead and finish school and get your degree. Why won't the customer reps pick up the phone here.

At great expense to Florida tax payers, the Department of Children and Families services has totally insulated themselves from their clients. A great number of offices are only drop off points for paperwork with no possible way to interact with the staff: All phone numbers result in a recorded message or a referal to a recorded message with no hope of resolving your problem. To enhace this process, Florida tax payers also paid to installed the Department of Children and Families Access program to allow their clients to do their work on line which in concept is a great idea since most people on SSI, food stamps, etc. have extensive computer skills and systems for ready on line access. This total isolation from the client is unacceptable. I have spent over 46 hours trying to get a password restored on an Access account for a lady on food stamps and I have contacted the following numbers with absolutely no help.
Office of communications [protected] - friendly referals to others
Pasco Access Administrator [protected] - not her job call *2237
Pasco Client Relations Coordiator [protected] - no help call *2237
Sun Coast Region [protected] - Transfered to Pasco Nancy Leve
Nancy Leve (never answers or returns calls) - Answering Machine
* Automated Help System - [protected] - Abmisimal Loop, To get to a human you must let the loop repeat itself at least 3 times then you get the press zero for an operator. Pressing zero results in a long winded recorded message summarized as - we are all busy, call back later. To make the system even better, you have no chance at all unless you call during the normal working hours. Since they never seem to work, that leaves the client zero chance of any access. Do not take my work for this, you have the numbers, give it a try.

Tiffany maybe you need to find out parenting laws and see if you can make the mother pay the court costs. Have you tried indigency forms? Im not sure if you are saying you don't qualify for legal aid or for indigent status? File for exparte temporary full custody first then once approved file for full custody and child support. Then file for state help. The state will not do their job here unless you force them. You can always call your state rep and complain. Have you tried legal aid?

I have been taking care of my sister daughter for almost two years . I dont have the money to pay for petition for temporary custody by extended family. And everywhere I go they says my husband makes 35 dollars a week to much. But yet its ok for her drug addicted mom to leave her with me. Her mother collects foodstamps and medical for her and yet the people raising her get denied any help. I have called dcf I have told them everything and there response is she did the right thing and left her with you. There nothing I can do . I cant even take her to her doctor appointments or school when she needs to be enrolled next year! I am so lost what can i do! I dont social security number birth certificate and she has no father Because she dosent know who it is . Help please