GE Money Bank
Reviews and Complaints

Letter of denial. DID NOT APPLY FOR ANYTHING! Need to know whats going on!

Ive had a 7000.00 card since 2008. I pay 200.00 per month 147.00 goes in fees and charges 53. 00 comes off i pay on same day every month but they charge a 30.00 late at least six times a year ? Sick off arguing its now 2014/2015 and i still owe 5300.0 im gunna be paying this in my grave. No help

I am stationed overseas with the military if my credit goes bad becuase of GE Money Bank I will go through the soldier salor relieve act. Please let me know how to contact GE Money Bank. Can you help me locate their e-mail address?

How do I contact GE Money Bank online to solve my payment plan?

Is there a collected effort forming against this company?

Bate and Switch: The same thing has happened to me. I paid off the promotional balance, on time with money drawn off my Health Savings Account on time-in plenty of time to not incur the interest on the medical bill. They rejected the payment without my knowledge. About two weeks after I paid off the bill, I get a "courtesy" call stating that I had missed a payment. I was flabbergasted. I called the company. The customer service rep was an idiot, telling me that GEMB does not accept payments from Health Savings Accounts. When I asked to speak to a supervisor, she hung up on me. You don't hang up on me unless you want to hang yourself. So I have filed three complaints to the BBB. GEMB also conducts business in multiple states, so the consumer doesn't know who to deal with. I have had communications from them from FL where you send your payment, to OH where you send in complaints that fall on deaf ears, and now from some woman in SD(Darcey Segatti West, Corporate Specialist, Consumer Relations). The latest communications I received from GEMB states, "unfortunately, GEMB does not accept payments from HSAs submitted as a debt" even after I called my bank. My bank told me that I can use the money in my HSA to pay off any bill I want. The designation HSA is only for IRS purposes, not GEMB's purposes. It's simply a checking account. Money is money. My bank resubmitted with the very same account information I sumbitted to GEMB on 04/14/2011, and GEMB took my money from the very same account I used the first time. So which is it? Do they accept money from health savings accounts or don't they? This is just another example of greedy credit card companies engaging in unethical billing and collection practices, trying to stiff the consumers. I am warning everybody, "Do NOT get talked in to using a GEMB card to pay any doctor or dentist." It isn't worth the harassment. Medicaid patients don't have to even pay a copay if they don't have the money, so why are working class consumers being forced in to contracts with companies like GEMB? To Mary K: GEMB doesn't have to cancel my card, I cut the blame thing up and threw it in the trash!
Please send my any email communications to tmcnei50@yahoo.com if you have any more hassle from GEMB. I think a class action law suit against the company is in order mys elf after reading that suggestion on this board. Apparently, GEMB is engagin in unethical billing and collection practices across the board. I will NEVER use that card again and stick with my own money market account at BB&T, a bank that I trust and knows me.

I WAS GIVEN A PAYOFF AMOUNT TO CLOSE THIS ACCOUNT WHICH I PAID. I WAS TOLD THAT IF I GOT IT IN THE MAIL THAT DAY THAT THE AMOUNT QUOTED WOULD BE CORRECT. I WAS BEING CHARGE 30% APR! ANYWAY I PAID THE $6540 ON THAT DAY BUT SOON RECEIVED ANOTHER BILL FOR $167 MORE! I HAVE NO INTENTION OF LETTING THEM IN MY POCKET AGAIN. PLEASE HELP.

GE MOney Bank is a fraud, They cashed a settlement check a year ago, months later it came up on my credit report as closed account but with a balance. 2/10 I had my attorney write them a letter asking them to clear the balance and then by April one of their reps, Ms. Jaime Brown wrote me a letter saying " they were not accepting the settlement as I did not send the settlement to the correct address" I did not mail the settlement to the payment address but to an address that someone would have had to look at the settlement, their was 2 address at the top of the billing statement. GE MOney bank /Old Navy has added fees to this account all year. Then I did respond to the letter from Ms. Brown letting them know I would not be making any payments as my settlement was very legal under the "accord & satifaction law".
Now GE money is claiming that they have been mailing me bills all year when in fact I never got any bills from Them until June 2010 when they mailed one. Now they say my account was market as BK so again they never mailed any bill. They say one thing and another to try and cover their butts so to speak. GE money called my husband who is not on the account at the end of May 2010 and told him all the details of this account and said I had not paid. That is Illegal as he is not a party to the account. Then June I got a bill that I mailed back market no payment due to settlement. I filed a compalint with BBB of Ohio and now we are at odds no end in sight. GE money has reps respond after the 3rd notice from BBB and leave phone numbers for me to contact them when called no one by that name is their. I spent a day calling getting no were. I looked up the complaint board to find many, many conplaints against GE money back. Beware of this company and their fees. I now have wrote a letter to the head of GE money bank and we will see what happens next. The head if Gerard Ryan.

I too paid off an agreed amount with them and still had extra funds to pay. I still have not received my title for payoff either and I am about to have my lawyer send a letter to the Federal Trade Commission and BBB. They have exceeded the limit in the State of TN which they must abide by since this is where I commissioned the card. I have a lawyer in New York and is headed to the courthouse on Tuesday. Good luck with you!

after I posted my complaint tonight, i called a different GE Money person at [protected]. during our call - she connected with the collections department, then came back on the line and told me not to expect any more collections calls. she furthermore refunded my late fee - she didn't have to that, but that was pure gravy. she said that the adjustments would show on my next statement. she sounded rally nice and professional. give it a try.

i got the info from (https://www.onlinecreditcenter6.com/consumergen2/search.do?searchCriteria=top#Contact_Us)

GE Capital

900 Concourse Dr.
Rapid City, SD 57703

Phone: [protected]
Fax: [protected]

this company is the biggest SCAM COMPANY out there. i have NO CLUE how they get away with doing the things they do. I called in to make the final payment on a dental bill i had and was socked with a $1, 600.00 "late fee payment" for not paying my bill within one year. Now, i had made each months payments ON TIME each month and missed the 1 -year date by a a few days and they still socked me $1, 600 in fines. my bill was only $3, 000. i had no CLUE there was even a penalty if you didnt pay within the year. This is highway robbery and i dont even know how this can be considered legal. This company should be ashamed of itself.

GE IS HORRIBLE, HORRIBLE, HORRIBLE AND THEY ARE WHAT IS WRONG WITH THIS COUNTRY. TAKING ADVANTAGE OF HARDWORKING AMERICANS..SHAME, GE!

The first person that wrote in -you're wrong. It IS GE's fault b/c they are stating that "payment" is made. That is the incorrect wording. They should say, "We received your attempt to make a payment. Actual payment will not be received until your bank approves." So take a deep breath and apologize, babe, because their wording is royally faulted.

I've had all the same things happen to me at GE, plus they never put "Account Security" on my account when they said they would and when I called to find out why, they had a "tough luck" attitude. Their late fees are $40 plus an additional $40 for an NSF fee, which applies even if there ARE funds in your account but they don't have the correct wording for it so they call it NSF, regardless. Most of the employees there are rude. Every now and then, there is a good one, but they rarely help, if ever. It's unfortunate b/c their company is not based on giving good customer service. They really don't care how they treat you. They might say differently but when you encounter a problem, and especially if you encounter more than one, they basically don't care.

SOLUTION:
Don't charge exhorbitant late fees
Don't charge exhorbitant NSF fees
Don't charge $80 fees (late and NSF)
Don't call it an NSF fee when your website is the problem
Give people paying their bills a chance to make mistakes
Make online payments due at midnight/not 5pm Eastern time
Put the online due time on the FRONT of the bill, in bold
Treat customers like they're paying your income -they are
Give the 8-digit call number on Account Security acceptances
Have employees follow up 2 weeks later with upset customers
"Confirmation" that "payment" is made -call it something else
Increase the font size on your site on imp. rules & bold them

GOOD THING ABOUT GE:
They allow for credit up to 3 months without payment
They allow for a decent credit line

This is the problem with “customer service” I received no service at all. GE has this beautiful way of ripping off the little guy. If you receive a late fine and it is an accident, then they tell you that they will CREDIT the account. They may do so to the balance, BUT you still have to pay the $40 up front on your bill. YOU ARE OUT $40 immediately and they say that everything is back to normal, but you are out $40. If you do not make the payment, then your account will roll over until “enough money is on your minimal payment due that you will never be able to afford to pay off the account”. Most businesses do not operate this way. Just another way for the big bankers to screw the little guys. This country is going downhill fast.

They also illegally hold titles and give you a different story on where it is each time you call in!

GE has no idea the account info you provided was not good until your bank rejects the payment as unable to locate account. When you set up the payment you were given the option to verify the acct info you put in. GE is not at fault for your error.

I purchased 2 dirt motor cycles in 2006. GE money bank financed them. Both bikes were paid off in full in 2008. To this date I have not received either pink slips. I have called them many many times and even talked to supervior but to no avail. They first told me that is was a electronic lein and they have lifted it, so I sole one of the bikes. This is where the real problems start. The buyers went to register it and the DMV told them it still had a lein on it and that is eas a hard lein. I needed to get a letter from them releasing the title. They told me this would take 30 days, 30 Days!. After many more calls to them they told me they would send the title release letter out and that it would take 14 business days. I offered to pay foe over night shipping and gave them my FedEx account number, title letter did not and has not arrived yet, 2 days later. I am at my wits end and don't know where to go from here. I have a list of some of the board of directors but can't find any numbers or e mail addresses. I need help

**To expedite a response, please provide Reference code DM 050912_cb_Hume**

I’m sorry you have experienced issues with your GE Capital Retail Bank account. We would like to try and resolve your concerns. Please email me at gecapitalcares@ge.com with the following information:

- The full name associated with the account
- Mailing address associated with the account
- Your contact phone number

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Capital

GE Money Bank is the worse credit company in the world. I opened a credit card account with Cartier. Bad idea. Now every time I look at my watch I get a bad taste in my mouth. This company changed the payment due date every other month, causing my payments to be late. I would pay my bill automatically from my checking account every month. My checking account lets my know how long the payment will take to arrive the the company, which for GE money bank, has always been 5 days. This time they charged me a late fee because my payment hadn't posted until 5 days after the due date. The games GEMB plays border on criminal. I have a no payments, no interest agreement with Cartier/GEMB for this purchase up to 1 year. This card will be paid off by then. I encourage everyone to find out who supplies the credit to the department store credit cards before you apply for one. Even better, just pay cash.

Ge Money Bank is an institution that will screw you every chance they get.
We had 2 deferred interest balances. One ending in May 2010 and another ending in Oct. 2011.
Each time we sent in the minimum along with what should have paid off the earliest promotion, the payment was applied to the promotion ending in 2011 which would leave us owing interest on the first promotion.
We have to contact them every month to get the payments applied to the earliest promotion and were told that that was what we needed to do every month.
GE money bank is in business to rip it's customers off and I hope they all rot in hell for being the opposite of what our other consumer credit cards do: reduce the earliest promotions with every payment instead of the opposite.
We have reported their practices to the Federal Trade Commission as well as the BBB. What good that will do is unknown.
Don't, I repeat, don't have anything to do with this organized criminal bank.
You will be sorry.

I wished I had read commnets like this about GE Money Bank before getting an IKEA card. The problem with mine is I was charged a returned check fee of 39.99 because of an error they committed by leaving one number off of my checking account number. I think they purposely do this so that they can charge a fee. I was also charged a last payment cycle late fee of 29.99 eventhough I have proof that my payment posted to my account way before the due date and also to the credit card account as well.

I called customer service, what an ordeal to actually be able to get to customer service, and of course it was someone in India who read from a script. And never acknowledged their error. Now I guess I will have to join the long list of people complaing against GE Money Bank. I would love to be part of any class action lawsuit regarding this company build on fraud.

How about being away on vacation, of course you don't bring your invoices with you to pay or you pay before you leave. In my case I remembered on 12/23/10 (both due on 12/26) for (2) GE MONEY accounts. Since I'm a mature age and not having my passwords with me - I just went to bill-pay online with my checking. Mind you, I had been on a 6-month LOW interest payment plan (which you CAN ASK FOR AND GET - but do they ever tell you) and wasn't aware that the payment plan had expired. Not opening the invoices until due 1-2 days prior to payment since I do them online - I made the payment as per my last bill-pay amounts and WHAT DO YOU THINK HAPPENED? My payments were made on 12/23 and I was charged a late fee of $35 for both accounts on 12/26 - the due date. Have received harassing phone calls for 1-1/2 weeks - all because the difference in the dollars on both payments now makes the accounts PAST DUE and DELINQUENT. With the economy the way it is (and it's affected me as well in O/T and commissions-NO more) GE MONEY is DAMNED LUCKY people are even attempting to continue making their payments. In fact ANY COMPANY is damned lucky to get payments from anyone. I'm also in Loan Modification which was finalized last year Jan'10 and I've been steadily making my modified loan payments. HOWEVER, good ole CHASE Bank has screwed up royally with my account. They still have me under my old mortgage loan, with my old interest rate, owing over $34, 000 in payments, have sent me over 4 other modification agreements to start all over again, and last but not least - HARASSMENT every day of the week (including Sundays - at 8:30 am to boot, which is totally against the law). I've had my home over 32 years and it will over my dead body that anyone take it away. BUT MIND YOU GE MONEY, IF NECESSARY, I WILL TAKE MY BUSINESS TO A CONSUMER CONSULTING SERVICE AND THEN YOU WILL RECEIVE " Z I P P O " in any kind of late fees or interest !

ah can you post the letter that was sent to you I am curious if it is similar to the one I received a few months back

They did not cancel my automatic deduction agreement and overdrew my checking account. Read all the complaints about GE Money Bank and then tell me I suck. I already wrote a letter to the president/head honcho. Get an account with this bank and then tell me I suck.

lady - get a clue... these people are just the peons that do what they are told... if you want to slander someone's name... pick someone that makes the rules... like the president or ceo or one of the head honchos - not a 'specialist'

Make sure you people call Sandra Ingersoll at Corporate Headquarters if you have a problem with your Discount Tire account. She is a total ### and if she can speak English, it would be a miracle. Crap on her. Merry Christmas, Sandra. I hope it is rotten.

I would love to sue the pants off these predators! How do they sleep at night knowing they are preying on people that can't afford medical costs in emergencies.

Searching for a class action suit against Care Credit / GE Money. Please send me an email if you are aware of one at laureneiler@hotmail.com

I want to be a part of any class action lawsuite against GE Money Care Credit. They lied to us, changed our payment schedule and wouldn't do anything to remedy our situation. We are out $2411.65 - soley for interest we weren't supposed to be charged. The are stealing from people and getting away with it. It isn't fair and it isn't right that this company makes it's living off of defrauding people.

Please-can somebody post an update on how to form a class action law suit against these scammers? And who to contact locally? I live in S.Florida. I had to open a care credit account because I needed emergency surgery & had no insurance. I was told that my payment was going to be affordable-$100 a month. When I received my bill after surgery I already was showing past due 1 month-the bill reflected that owed 2 monthly installments of over $600! I never had problems with my credit & didn't want to start with this so I paid over $1200! When I received my next bill it showed I owed more than I even loaned! Like if the payment wasn't even made. The credit was for $3000-And I owed over $6000 after payments-I kept track including interest and paid the almost $4000-total only to find out that I still owed over $6000-when I called for clarification-the phone rep. In india was not trained for that he was only trained to take payments! I tried on numerous occassions to resolve this and I di pay it off, but I couldn't get any kind of answer or support! I wrote them a letter & never even received a response! Fast forward 3 years later and I received a court summons that I am being sued by GE for owing over $6000? I can't beleive this is happening to me! I have never in my life been in this kind of situation especially after I paid something! To make matters worse I have since lost my job and cannot even afford a lawyer to help me thru this mess-so PLEASE if anybody knows on what I should do or how do I get involved frm Florida towards the class action lawsuit-please inform me. Thank you!

I agree with all of the above. I had dentist work done in the amount of $5, 000. I asked at the counter how much i would have to pay every month with the no interest and how many months is the contract for with GE? After 2 months I was charged interest. My dentist said it would be for 36months interest free. I called GE and they said my dentist said 2 months. They expected me to pay all that money back in 2 months/2 payments. Now come on. I wouldn't need this company for that. Why would my doc lie to me, no reason. It is GE and now I can't do nothing about it but keep paying it and the interest. Believe me I am paying all I can a months so as to get out of this mess. I WILL NEVER AGAIN USE A GE CARD with no interest. It is a lie and yes that is how they get their money. False advertising. Wish someone would take them to court. Count me in also.
vegascarolyn

I agree. Care credit / GE money bank falsely advertises their deferred interest plan. My dog got run over and needed xrays surgery. I opened the account there in the vets office over the phone. Limit of $5500. Hooray my puppy was 'saved' and I was ruined. .. THere were two options, the deferred interest w/ low monthly payments (0 interest for 12 months) or low 3.99% fixed interest. as nice as the no interest plan sounds, I learned the hard way with a computer purchase YEARs ago. So I opted for the low interest rate, b/c It was affordable, and in the long run a better option for the $[protected] bill I was about to get. Low and behold I got my first bill 2 months llater, (late) and payed that, they didn't take away the promo rate. well 3 months later (after making timely payments in excess of the minimum payment due) I lost my job, and became very ill, my friend died, my sister visited me from another country, and then my dog got shot with an arrow. Yes Im serious. I iknow bad luck. Well, I got abill for 5300 after all was said and done. They took away the promo rate, despite my payments (it was 20 short of the minimum payment, with the 20 scheduled to clear their books in 2 days)... THEY NEVER PUT ME ON THE 3.99% PLAN! i GOT CHARGED OVR $1340 DEFERRED interest! Now Im getting sued, and the attorney thinks she's 'uber smart' I got news for her... get ready. DON"T ever just ignore a notice/summons! Know your rights under the Collection and state laws. I just spent hours researching law statutes for the state and federal. Two affidavits of sale to collection agents and not valid. DON"T believe an attorney ever. They get their money banking on you not reacting and that my friends would be a costly mistake... SOOOO lesson... Saving my precious Chloe was priceless and by far a decision I still never regret... but the vets bills were only $4300 and now Im being sued for over $8000. INSANE. Their claim would have been a small claims court claim had they followed the initail agreement (which they can't seem to find and produce)... because it would have been under $5000 (sigh) I love my dog, and the card saved her life at the time... Can't hate them that bad (yet)... but beware of CACH, LLC!

I jI originally got a care credit card when my wife (fiance at the time) needed to get some dental work done. I had the money to pay up front but was advised to go with the payment plan. Against my instincts I signed up for care credit. It seemed like a good deal at ifrst and can even be used for vet bills. My last bilss stated I owed $3000. I opened up the one for this month and I woe almost $3800. We have notused the card. After reading the bill I found out that I am being charded over $800 in interest and charges. Major Rip off. do not get this card. Seeing this I just had to stop and pray. I have to get this stopped immediately. @ $800 per month They are trying to keep me in bondage for the rest of my life. That is just evil. But in life we reap what we sow. God will deal with them.

this company, SO CALLED CAREcredit! Ya right, they care about making money off you!All I Can say is be aware and stay away if your smart . My fiance and i wish we would have known about their lie's and deceitfullness b4 getting envolved with them . IT'S to long of a horrible situation to get into, but soon we will get away from them for good and cancell our card's . Everything that's been said about this company is sad and horribly true ! BEWARE! SANDIEGO, CA.

"Thank GOD I got away from care credit!" After reading every thing on this site I see how lucky I' am. I got credit with them one year ago and never used it. I was fixing to make an appointment with the eye doctor when I got a letter stating that I don't charge enough, and that my account was terminated . It also said this would show on my credit report. I called and spoke to a rude- getto- girl who wasn't willing to help.Her s----- way of talking only added full to my fire.Maybe care credit should concern themselves with the people who charge any thing and don't pay their debts instead of the HARDWORKING AMERICANS that don't charge for just any reasons.GOD BLESS THE WORKINGMAN & F- - - - THE CAPITALIST CREDITORS!

iam getting blank call from this number [protected]

BE AWARE!

I was very very very late on some payments for an HHGregg card I used to have(i know i am the only one to blame for being late). I got a small loan and contacted my creditors to pay off my debt. The 1 and only company that I had trouble with out of 6 companies that I already dealt with was GEMoney bank. I called and requested that they send me a fax with a signature to prove that we settled. Also to prove it will be the last of my payments to them and that my account would be closed after I pay the agreed amount. The response I got was "we don't offer those services". First of all, no offense to foreigners, I couln't understand what they were saying. Second, any legit company will be glad to send documentation on an account. ESPECIALLY if they know they will get paid if they do! The man was extremely rude and acted like he thought I was stupid. All I asked for was proof of the agreed amount so it wouldn't come back and bite me in the "you know what" someday. I wanted to be smart about payin off my debt. I've heard of people verbally agreeing to paid in full but still get calls because the company they paid sold it to another company. I didn't want that to happen to me. They definetly have negetive marks in my book. Now I don't know what to do. I'm not going to pay them and then my money mysteriously not be accounted for. Now my credit is going to have to suffer even more because they "don't offer the services" a.k.a. a fax machine!

Last January 2017, I financed $3, 000 through GE Money Bank with the interest free for six months. I made the required payments every month and approximately 20 days before the zero interest offer was set to expire, we sent them a check for the full amount. After several calls and more than two weeks, we finally had to cancel the check and pay on- line. They were clearly holding our payment until the deadline passed so they could charge me approximately $400 in interest for the entire six months. Very dishonest company!

I also am a person who was taken by GE Money Bank for dental work that was needed first of all there high percentage rate killed me at 26.99% and then there were a couple of late fees that didnt help...The bill started at around 300.00 and ended at over $475.00...If you are considering useing them for help think twice..the have low payments which basically pay the interest and makes it hard for the principal to get taken care of...Please beware and good luck...

I've had a green dot Wal-Mart debit card for over 5yrs. I went to the ATM machine to draw out my hard earned money, only to learn, someone in Illinois, on 4/21 fraudulently used my debit card, six separate transactions, total of $772.60 After calling and speaking with four different representatives, was told I had to fax the information, it could take up to seven to ten business days for review. This is absolutely unacceptable. It took only less than 48hrs to use my debit card, in person. How they managed to hack into my account is beyond me. These transactions all took place in Illinois, never been there, live in St. Louis. I'm a victim of identity theft. Green Dot, GE Money Bank states, it could take up to ten business days to investigate, and then they don't have to give me back my money. Are you kidding me? I want this resolved before ten business days. What a joke? I will refer to my "attorney" I know there is video tape of this transaction, I called the KMart store spoke with the so called manager Kevin, useless. told me to file a police report. I want this person or person's accountable for fraud of over $500. I'm the victim here. GE money Bank is a total joke. I will get my money back one way or another. Bad business, horrible customer service, left me on hold for over 32minutes, five separate calls, couldn't locate my fax I had sent earlier in the day> Bunch of BS

GE Money Bank- they slam you with all kinds of fees. Then they play with your interest rate. When you go to finally "pay off" the thing, more fees appear each month.
Every month I still get a statement, my balance was 0, however I refuse to pay the
fees so essentially my credit has been compromised for their 35.00 membership fee
or whatever it was has grown to 350.00. One of those mistakes one makes in life that haunts you to eternity.

I was offered a 1 year no interest account to purchase an expensive Serger at All Brands. There was no card or opening statement sent. I received the first bill on 7/16/08 and it claimed to be the second billing, but the first I received. I called their office and a gentleman checked his files and agreed to remove the late fee, but says he can do nothing to give me my 1 year no interest loan back. It is now wholly due in September. There is a note saying my payment date has been changed under the notice of the late fee, so I will seek another lender to pay this off with a decent lender who will assure that I get my first bill. Meanwhile, when will somebody clean up these folks! This is the third new account someone in my family opened over the last year where the first statement never came or was claimed paid late (although the other bank says the direct transfer was completed 5 days early). These guys are doing it on purpose to raise interest rates to 22-34%! This needs to be investigated.

Over the weekend I experienced automobile malfunction requiring immediate repair. I have an account with Pep Boys so I phoned them to ensure I had enough credit available to cover the expense. I was informed via automated services that I had more than enough credit available, so I instructed Pepe Boys to perform the repairs. When I arrived at Pep boys to pay for the repairs, the cashier informed me that my card was declined. I requested that they scan it again; it was declined a second time. I phoned the customer service center only to be told that I didn't have enough credit available to cover the repairs. I was livid! I contacted my wife and requested that she obtain my most recent bill and phone GE. Via three- way phone conversation, the representative ensured my wife, the cashier and I that there must be a mistake because I had more than enough credit available to cover the repair work. He gave the cashier another toll free number to call so that it could be straightened out. After repeating the above, the representative stated, " I am so sorry, I know what happened. You have another account with us and gave you the wrong information." He repeated this multiple times. How could this be? I felt humiliated and was made to spend monies that were allocated for other expenses! If I were given accurate information I would have decided to forego the repairs at this time and utilized my second automobile until I was prepared to pay it of pocket off the repair work! The professional thing to do since it was not my fault would have been to approve an increase to cover the costs of the repair. Instead I was given, a simple sorry! That's unacceptable! I will pay the debt owed on my account and close it as soon as possible! I also plan to share my story with others so they don't invest themselves with this poor excuse of a business!

I have made several payments online then when my bank changed my checking acount # I updated it on thir data base using my profile and submitted a payment. That was when my problems started with them. They seem to hire people who speak in tounges or some strange language and can't understand English, and claim they don't have access to a Fax Machine. Now anyone knows that any big or small company must own a Fax Machine so that a plain Lie! I was goig to send them proof of checks they claimed were returned had cleared my bank meanwhile they where accusing me of inputting the wrong information and charging me $29.00 for returned check fees. Mind you, I was only required to pay $15.00/mo. but was trying to pay them $150.00- $200.00-$80.00.
When all this happened I had noproblems with my online payments to Visa, Verizon, Utilities, just them maybe it was their data base that fouled up? They closed my line of Credit and left me with bad mark.
Don't ask to speak to anybody in their Customer Service Division because their useless!

I phoned in to make a payment on my account because I had forgotten about it - it is usually due at the END of the month but for some reason it has been pushed up to the 26th. Because of the busy season, I just forgot about it until today - the due date. I tried to get online but my computer was so slow, and I finally decided to call customer service to ask if I could pay. The customer service Representative TOLD me because it was 4:55 I would miss the deadline to avoid a late fee. I explained to her that I only owed a miniscule amount, and had not been late in the past if she could this one time show mercy. I was going to be assessed a $39.00 late fee for a $15.00 payment. When I asked if I could speak with a supervisor, she connected me with a continuous voice message that never allowed me to speak with a person. I am very disappointed with your customer service representative, and the policy.

they have and are still chaging me late fees on late fees and finance charges on late fees total right now as of 3-9-09 $246.63. I originally took this credit out from Hugh's floor covering in charlotte, NC for $8500.00 equal payments for 24 mos. I paid this off three mos early due to their change in my monthly payments. I made payments to them totaling $8569.00. I have sent 22 letters to them including the CEO and numerous phone calls only to get transfered and hung up on. They have sent this to 2 different credit agencies and numerous calls to my home. I have never not paid a bill as you can see from my credit reports i have excelent credit and now I have this as a negative on my report.
Cathleen Petersen

They Closed my account and sent me a letter saying it was due to credit history and/or delinquencies/trades. I have had no delinquencies with this account and my credit history is better now than when I opened the account. I called today to speak to a manager and a CSR rep told me that they closed over 2 million accounts because of the current credit market, but when I insisted on speaking to a manager to ensure that my credit history would not be negatively impacted by false information by this account, he told me to hold, THEN HE HUNG UP ON ME. Shame on GE Money, Care Credit. I will continue to call/write until I have something in writing from them stating that the account was NOT closed because of any fault of my own. I will not allow them to hurt my credit history when I have been an excellent paying customer. I had not used the card for over a year and then 8 weeks ago I had a Medical EMERGENCY and had to charge $1000. I feel this IS THE REASON they closed my account. They don't have the money to pay these charges and so they are making good customers suffer their consequences. I am disgusted with them. I just referred someone to them last week, and I will be letting her know NOT to do business with GE now.

The same thing happened to me. I opened an account in Sept 08 and paid off the card by Feb 09. I haven't used the card since. Then around June, I got a letter stating that my account is closed due to my credit history. They state that they run periodic credit checks and I no longer qualify for their credit card. The funny thing is, my credit report and score is better now than when I opened the account. I paid off 4 cards, including their's since I opened their account, but my history was still not good enough. I think it's because I paid off my card before they could charge any interest. Now I have a "closed by creditor" on my report and they will not take it off because, according to them, it is accurate. Their call center is a joke. I could not get to a live person. The automated system told me my account was closed and hung up on me. I complained with Better Business Bureau and have gotten no where.
Company like these are the ones that are killing people's credit scores. If a person's credit history isn't good enough 6 months after they opened the account, why approve credit for them in the first place? A person's credit history doesn't change that much in 6 months.
GE Money's business practice is the worst I have ever encountered. I hope this doesn't happen to anyone else, but sadly I know it will.
Their business practice needs to be investigated.

If this is a COST SERVICE """DELETE MY INFORMATION NOW Gary Franklin

I became involintarily RETIRED after over 20 years at the same employer, and I was able to keep up payments with Social Security monies until April of 2010, a year and a halve after losaing my job. So I called in about the CREDIT CARD PROTECTION I HAD PAID OUT $80.00 amonth for. And this was my ANSWER, We are sorry but we cannot honor the credit card protection because you needed to report it when you became unemployed on 1/21/09. So guess what I have been paying out atleast $80.00 a month for a year and a halve for NOTHING, CREDIT CARD PROTECTION IS NOTHING BUT """FRAUD""" AND THE FEDERAL TRADE COMMISION LETS THEM GET BY WITH IT. Gary Franklin

Account Security is a Scam! I involuntarily became disabled and unemployed, so, luckily I thought, that A.S. would take over the balance that I had. My doctor completed their forms (who also charged me $25 for each one). When I sent them back to A.S, I received letters informing me that something else wasn't correct and that I'm still responsible for the payments. I've been dealing with this problem since Nov., 2008 and they're always trying to find a way to WEASEL their way out of abiding by what they pretend to be ILLIGITAMATE FRAUDSTERS that need to be TOTALLY REVAMPED!