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Google review: unauthorized debit of game 142

J
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6:30 pm EDT
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On 24/02/2014 GOOGLE *Supercell GOOGLE. COM/CHUS $6.24 charged my credit card. On the same day 24/02 showed a debit of equal value. In March other operations from unauthorized purchase were made appearing on my statement. I did not order any other games or recharges, and would like to know how I will receive a full refund for the charges, I will provide you with a copy of all the charges below as they appear on my statement.

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142 comments
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Mad Google user
Jan 03, 2007 12:00 am EST

I occasionally check my stocks using googles convenient search engine, but when I check Ford stock using the F symbol, it gives me my quote, but it also gives me a link to f---edcompany.com. This has to stop.

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JONAS KEYS
Mar 24, 2008 12:00 pm EDT

Responded to website add stating receive FREE CD for no charge. Without notification I was charged $39.95 on my credit card without authorization.

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Eros G. Giackero
Apr 25, 2008 5:24 pm EDT

Google is taking unauthorized sums from my account without my knowlege . it was supposed to be free, but now they have taken more than $ 100.00, help before they reap me.
EROS

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Ryan
Apr 29, 2008 10:08 am EDT

I apologize for any misunderstanding regarding the services you've been receiving from our company. There are no commitments with the free product. However, there is a bonus free trial period to membership websites that accompanies the free CD and we do our best to disclose this as it is stated 4 times throughout the ordering process - on the sales page, the order page, the confirmation, it is then also explained in the 1st paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the service and see the value of it for themselves before they are billed for it. The trial periods are free for 7-30 days from the order date depending on which bonuses apply. We would not have charged you had you called customer service and canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. That is why we have the Terms and Disclosures are posted on the sales site directly above or below the "Ship My Kit" Button depending on the site you order from.

Here are the Terms and Disclosures that is directly below or above ( depending on the site you order from) the "Ship My Kit" Button

Terms and Disclosures. By clicking "Submit", I am ordering the Google Money Profit™ CD and trial membership for $1.99 for Shipping and Handling, after the 7 day trial I will be charged $39.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Grant Master™ and Network Agenda™ for $7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy / Terms and Conditions. Charges will appear on credit/debit statements as "Growing Rich w/ Google". For questions, call [protected] M-F, 9am-9pm, EST.

The Google Money Profit CD comes with a 7 day free trial to our members website. Where we offer one on one live chat assistance as well as 50+ tutorial videos and other information to help our client be successful with our program. It also comes with two fast action bonuses first is a 14 day free trial to Grant Master that give our clients access to our Grant Resources website that is normally a $39.95 monthly charge for a reduced charge of $7.95 a month; as you are already a member of another of our programs. This site offers access to one of the largest grant data bases. Where you can find both government and private grantors. It offers information from Dr. Porter who is a licensed and certified grant writer. The information that is offered though our members website is more extensive than what other companies sell in coaching programs that cost thousands of dollars. So we feel that we are offering our clients the best value in the industry. The second fast action bonus is a 21 day free trial for Network Agenda an affiliate company that offer an online date book that will allow you to keep track of your daily schedule and will even send you reminders to your cell phone. We offer the trial periods to give our clients a chance to use the service and see the value of it for themselves before they are billed for it.

If you are another customer reading this and you can contact our customer service department at [protected] Monday thru Friday 9am to 9pm Eastern Standard Time and they will be happy to assist you. If you've already tried our customer service department and feel like you weren't treated fairly please contact me ASAP and I will address your concern immediately. Please email me at ryanr@wskc.org or call me directly at [protected] and I would be happy to address your concerns ASAP.

Sincerely,
Ryan R.

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cathy banecks
Aug 15, 2008 4:00 pm EDT

BAD google, as they made a deal with the chineese government to filter all search results containing tibet, so they support china, do they support the abuse of the people of tibet and the inhumane treatment they recieve every day. DO NOT USE GOOGLE!

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joe demachi
Aug 16, 2008 8:24 am EDT

Yes, DO NOT BUY Products made in china, protest the chinese gov. and there inhumane treatment of others.

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Joe Bloe
Aug 16, 2008 8:26 am EDT

BREAK UP WITH GOOGLE!

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Tommy Thompson
Sep 03, 2008 9:29 am EDT

the antivirus 2009 being pushed by Google is a virus in itself.
I do not want the program. I am tire of it poping up and down loading it into my computer everytime I turn on my computer.
ever since they started pushing the antivirus 2009, my compouer has had the protection setting shut off and I am now getting pop ups. If this is the practice of Google then I will not useing them.

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rockwithpari
Sep 09, 2008 2:41 pm EDT

hey i m unable to add new friends on my orkut account...
it shows to me "Addition of friends has been temporarily disabled.

i have tried everything
i have even installed java as some one told me thet it is javascript problem javascript void(0)

i have enabeled all scripting in my internet setting
but still unable to add new friends
please help me with this as soon as possible...

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Shreyas Venkatanathan
Sep 19, 2008 8:24 pm EDT

If you have got banned then the reasons are that you would have been using some kind of scrap all or you would have added too many people at the same time, This problem will be sorted out soon, Its a ban of 6 hours & after that period you can start using the services of orkut again.

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Elena
Oct 01, 2008 2:56 pm EDT

Just in case this ever happens to you again or anyone you know... I also just rid of the Antivirus 2009. It's an annoying VIRUS yes and is to be avoided. I used a reputable removal called malwarebytes anti-malware/spy-ware download. It permanently removed the pesky virus. Make sure you go to Windows and download any updates first. Then run the malware remover. It will take care of any spyware etc off of your PC. If you want you can buy the full version too, but this isn't necessary as it removes all of the malware completely once you run it. of people have been infected by this scam, don't be one of them.

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DEB
Nov 24, 2008 9:34 pm EST

YOU CALL THE NUMBER FOR GOOGLE ABOUT COMPLAINTS OR SERVICE, IT TELLS YOU TO GO TO QUICK CASH SUPPORT.COM.WELL THATS WHAT I'M WRITING ABOUT .I BOUGHT A PROGRAM AND THIS OTHER SITES WERE INCLUDED I THOUGHT.NEXT THING I KNOW GOGLE IS TAKEN ADVANTAGE OF QUICK CASH THERE SELF.I WOULD LIKE MY MONEY BACK.BUT CANT GET A LIVE PERSON TO TALK TO.

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Alysha Santos
Nov 25, 2008 11:42 am EST

I also was tricked into this Earn Cash Fast With Google. I called the [protected] phone number to cancel. I was told to go to quickcashsupport.com to speak to a live support person. This is the site I was directed to. What is going on?! I was charged an additional $11.05 the other day and I was not expecting that. I was not given any kind of instruction on how to use the system. This is a total scam and I want to cancel. What can I do? I do not want my account charged again...please help.

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dan shea
Nov 30, 2008 10:01 pm EST

this company is chargeing for programs and then you recieve nothing and try to call 800 no and get this website [protected]

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Zaundara Culberson
Dec 01, 2008 7:30 pm EST

Company Google, took money and never returned it to my account after sending in required paperwork to the address in Utah. This was three months ago.
Never received product, and company withdrew over $45.00 dollars from my account

Company Information is as follows:

http://my.googlerevenuestreams.com
Username: ZaundaraCulberson685
Reference number [protected]

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Dianne M Porter
Louisville, US
Dec 09, 2008 1:12 pm EST

In addition to my last statement, I also am requesting the overdraft charges of $20 for each of the two items I wrote about

Dianne M Porter

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Pissed off as well
Salt Lake City, US
Dec 24, 2008 3:28 pm EST

Call this number [protected] and get a refund.

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judy stiles
Sebring, US
Dec 28, 2008 6:57 pm EST

I did not realize I had signed up with google and would be getting monthly charges on my credit card. I want to cancel this immediately. Judy Stiles

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beatles777_98
Gainesville, US
Dec 28, 2008 10:20 pm EST

my debit card was charged $29.95 with out telling me about it. and I want it removed now.

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Lois
Louisville, US
Dec 29, 2008 1:37 pm EST

I signed up for the success kit for 1.00 then 11.95 was taken out. I tried to call [protected] but keep getting a busy signal. I don't appreciate money taken out of my bank account when it was not authorized. how am I suppose to get in touch when the phone is busy. I the money put back into my account. it is bad when something is advertised on the computer that people use it for taking peoples money.

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Paul Bjorling
Eureka, US
Dec 30, 2008 11:52 am EST

Tryed to cancel and just keep getting a busy signel and being charged $29.95 for something I did not want. I'm turning this over to the state attorney as this seems to be a big scam by google. I can't reach money them and I want that money returned to my account. paulbjorling@hotmail.com

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bajaskier
Fond du Lac, US
Dec 30, 2008 12:14 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Easy...small claims court.

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Sandyy
Anchorage, US
Jan 03, 2009 4:10 pm EST

I ordered the google success kit and paid the $1, then was charged an extra $29.95 and that amount was not authorized.

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Travis
US
Jan 17, 2009 4:33 pm EST

Same thing happened to me. 1 dollar then after i had called the number they said to and cancelled i was charged 29 dollars. When i called [protected] i spoke with a lady and when i told her i cancelled and was charged anyway she informed me that my account was still active. Then she tried to tell me i was going to have to pay that money then i told her i was not going to pay that money and i needed to be reimbursed immediately and she finally said ok the money will be put back into my account. So wether it is a problem at the cancellation place or they are just trying to be tricky just call this number be a little aggressive and you will be reimbursed. Hope this helps
Travis

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elissa
Bowmanville, CA
Jan 27, 2009 6:44 pm EST

OMG! I was charged 39 without concent! How dO i remove this?

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nlgough
Moe, AU
Jan 28, 2009 1:38 am EST

I have been charged $46.92 for a product that I did not authorize. I authorised a $1.00 transaction and that was all. There is no way to cantact Google regarding this and now I am forced to cancel my credit card and wait for another one. This is a disgrace and I demand my money be returned by Google, they had no authorisation to take that money.

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IRENE
Simi Valley, US
Jan 30, 2009 11:35 am EST

I received a charge of $11.95 to my credit card that I did not want. I was charged $1 for a kit I never received. I would like the $11.95 charge removed from my card immediately. I have tried to find the phone number to call google to cancel and no number to be found - HELP!

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Timmy
NZ
Feb 11, 2009 1:28 pm EST

I would like my Google success kit canceled as got charged the $1 set up trial, and never received anything, but now charged the $29.95 for it again and now also charged $4.95 for fraud protection.
I want it cancelled because it is a SCAM
Reference [protected], please confirm cancellation to timmyleenz@hotmail.com
Thanks

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mattmfs
Wheaton, US
Feb 12, 2009 8:31 am EST

i had authourized one dolar to be taken out for a trial version of the product and authourized no other money transactions at all. i demand my money placed back into my account and speak to someone about this matter. this is a fraud and will not be tolerated

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Debbie Fletcher
Lewiston, US
Feb 14, 2009 12:55 pm EST

goggle success kits are a big fat scam, my account was charged a $1.00 for shipping and handling, yet nothing has come to get started, then I check my account and another $30.25 is taken out. I am a widow and don't have any money, I demand this be put back to my account!

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DivineMsS
Porterville, US
Feb 17, 2009 2:33 pm EST

I was charged $11.95 on my bank card, I never authorized that charge and never received a product. I want my card reimbursed an a apology from the company before I contact the BBB.

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Steven
Alice Springs, AU
Feb 18, 2009 4:48 am EST

I authorised one single payment of USD1.00 for the Google Success Kit. I never received the product. Since this initial payment they have then debited my credit card for two payments of USD29.95 without my authorisation. I demand these charges to be reversed as soon as possible

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steve stephenson
El Mirage, US
Feb 18, 2009 10:25 am EST

I was charged a fee of $29.95 for a product (googlesuccesskit) which was never recieved. I demand the money by returned to my account due to failure on the company's behalf to deliver the product advertised. I did agree to the $1.00 trial offer charge, but not to $29.95 for something I never recieved.

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lriggs
Omaha, US
Feb 19, 2009 9:13 pm EST

I would like to know why I have been charged 2 times at 29.95 per time for a success kit that was supposed to be a dollar. I want my money returned and my name taken off the success kit.

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denny3d
Essex, US
Feb 21, 2009 5:06 pm EST

Dear Google Associates,

I had recently took a look at my banking statement and noticed a
deduction of $72.21 taken from my account on Feb.19 2009.
I did not order what ever Google Tree 4 is. I am asking that my
money should be refunded back to my bank account.

Thank You !
Denzil Gene Dowler Jr.
card# 54********3695
888-7606767NV

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maxine smith
Madison, US
Feb 22, 2009 9:01 am EST

An unauthorized charge of $72.2 was charded to my Credit card by Google Tree 4 What is this? Please refund my money!

This is my second e-mail because I made a mistake in my e-mail address and did not put in the amount of the charge to my Credit Card. Please Help Maxine Smith

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margaret
Prairie du Chien, US
Feb 23, 2009 12:37 pm EST

I paid my $1.00 and then was informed of the additional unauthorized charge of $29.95 per month. If anyone can tell me how to cancel this please email me at harleyschulz@yahoo.com. This is another scam among thousands who are preying off of honest people trying to survive this economic crisis.

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adam
Greenwood, US
Feb 26, 2009 1:14 pm EST

i just checked my bank account and had an automatic withdrawal for a google success kit, which I have never received. I demand to be reimbursed for every penny, and I want my name and all my information to be removed from the database.

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Fred Chappell
Berwick-upon-Tweed, GB
Mar 03, 2009 2:47 am EST

I ordered 1 year subscription only and charged for 3 years plus 2 t 2 more items I did not want please refund full charge

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kevin15man
US
Mar 03, 2009 11:45 am EST

google success kit is not part of google. google doent make it

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