GotBody.com reviews and complaints

Dear GotBody customer,

We're very sorry to hear of your experience. It's very important that we provide superior experiences every time you visit GotBody.com or contact our service team, and for that reason have discontinued all trial offers on GotBody.com.

For some time, we did test an opt-out offer (along with large graphic banner and program text) located next to the "submit order" button, which was at the last step of checkout. While our intention was to make the offer prominent and noticeable, it became clear that introducing any offer into our checkout process from any 3rd party was not in line with our company mission nor in the best interest of our customers.

As part of our arrangement with Wellness-Hub, they will refund any of our customers in full for any unwanted charges. If you or any other customers require our assistance in arranging for refunds, please contact our service using the link at GotBody.com

Yours in health,
Steve

Customer Response Team
GotBody.com

I was also a victim of GotBody's policy of opting customers into other programs deceptively. I've been duped into Wellness-Hub.com and LifeFit.com. I filed a formal complaint with the Attorney General's office in CA (Jerry Brown is Attorney General in that state), because GotBody is located in Oxnard, CA, and you need to file in the same state. I heard back from his office, and they will only take action IF there are enough complaints to establish a pattern of inappropriate/illegal activity. Therefore, it is CRITICAL that each of you files a formal complaint with the CA Attorney General's office. You can do this online, and it doesn't take long. Also, file a complaint with the Federal Trade Commission (FTC) as well as the BBB for Ventura County (where Oxnard is located). Only if you take these steps can anything be done to stop GotBody's practices.

Agree 100%! I wish I would have read your message before ordering over $100 in merchandise and never receiving my merchandise. My credit card was charged, and they never shipped anything!
Don't buy anything from them! Total scam... I have sent several messages and have gotten no responses. So sad that a company like this is able to scam people.

Dear GotBody customer,

We are very sorry to hear of your experience. It's very important that we provide superior experiences every time you visit GotBody.com or contact our service team, and for that reason have discontinued all trial offers on GotBody.com.

For some time, we did test an opt-out offer (along with large graphic banner and program text) located next to the "submit order" button, which was at the last step of checkout. While our intention was to make the offer prominent and noticeable, it became clear that introducing any offer into our checkout process from any 3rd party was not in line with our company mission nor in the best interest of our customers.

As part of our arrangement with Wellness-Hub, they will refund any of our customers in full for any unwanted charges. If you or any other customers require our assistance in arranging for refunds, please contact our service using the link at GotBody.com

Yours in health,
Steve

Customer Response Team
GotBody.com

Agree. We had the same problem. We had 29.95 took out 3 months and 2.95 took out 3 months also. I called and they were of no help. DO NOT ORDER FROM THIS SITE FOR ANYTHING!

Our company represents the Fit Factory program, which is a companion program that comes with various online health products or dietary supplements and I apologize for any misunderstanding that might have occurred when you purchased your product online.

Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.

All pertinent information about Fit Factory was provided when payment information was entered for your product and before final submission of your order - this provided you access to all the terms and disclosures, as well as Customer service numbers, for greatest support and success with your product.

Here is the disclosure that is directly on the sales page before final submission of your order:
"As special bonus gifts, we're offering you free 14-day Trial Membership to Diets Central and a free 21-day Trial Membership to SmashCosts. By checking the acceptance box, you will be enrolled in the Fit Factory and CostSmashers programs. These are free trials, with no obligation to continue. You can cancel at any time during your 14-day or 21-day trials by calling [protected]-5361M-F, 24 hours a day and you will be charged nothing. If you like your memberships simply do nothing and you'll automatically be charged only $29.95 a month for Fit Factory and $2.97 a month for CostSmashers memberships. Remember, you will not be charged for the free trials, and you can cancel at any time."

The customer is also given the opportunity to opt-out of the Fit Factory trial membership before submitting their order.

Customer service for Fit Factory can be reached at [protected], and they will be happy to assist you in trying to locate an account and addressing your concerns.

If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support

I purchased some products from GOTBODY.COM and a month later I found an unauthorized credit card charge from lifestyleandfitness.com. I disputed the charge and this is the story. On my check out page there was a prechecked box for a trial subscription to lifestyleandfitness.com. I did not see the box and did not uncheck it. My checkout receipt did not list the trial subscription so I had NO IDEA I had signed up for anything. lifestyleandfitness.com claims to have sent me an e-mail with subscription information. I would have deleted it without opening it if I did receive it since I was not expecting such a notice.

Therefore I missed the 7 day cancellation period and monthly charges started hitting my credit card.

Five months later I am still fighting to get my money back. lifestyleandfitness.com, on the phone, has agreed to reverse the charges because I never logged into the site. However, it has been 30 days since they agreed and I am still not whole. In addition they have told me they are having trouble with their financial institution so random, charges and credits are hitting my credit card. I am still $70 in the hole.

I am furious that a trusted vendor (gotbody.com) would do this to me and will not be doing business with them anymore. I consider this marketing technique unethical on the part of both gotbody.com and lifestyleandfitness.com. I will probably have to cancel my credit card and get a new one.

Ordered on-line on 7/2/10 and received the vitamins. On 7/24/10 had a charge on my credit card for $29.95 from Bio my well.com with no telephone number. Cancelled my credit card and found a lot of information on the internet about Body.com selling your credit card information to other companies!

After purchasing products for several years on GotBody.com with no problems, I have experienced a problem where GotBody.com has created a deceptive "opt out" program with one of their affiliates (mywellness-hub.com). The bottom line: if you do not uncheck the opt out box (deceptively placed on one of the check out pages) then GotBody.com forwards your credit card information to a "wellness company" in Utah where they automatically enroll you in a program that costs $29.95 per month. When the company was contacted they stated I received an e-mail indicating they were making the charge each month to my credit card -- you know the drill -- no such e-mail was ever received, nor was any service provided. It was only through this complaint board that I made the connection to GotBody.com. When I called GotBody.com customer service they were understanding of the charge and situation and agreed to start the refund process. They know that your mistake in not unchecking the opt out box creates problems but the revenue is too great for them to change the process. Very poor management decision -- sorry Andrew (GotBody.com CEO) but you need to ethically build your customer base, not tear it down.

I orderd Bromalite online but cancelled before the trial period was over. I found a charge to my credit card from lifestyleandfitness.com.

I went on an online chat with a customer service rep and was told that I had an active account because when I ordered bromalite from the internet, " I agreed that I would access to lifestyle and Fitness.com for a given period of time, and they send me an email notification that I was enrolled in the program. and thatjust because I cancelled bromalite, it did not automatically cancell lifestyle and fitness". RIP OFF!

I DID NOT RECEIVE AN EMAIL NOTIFICATION saying anything about lifestyle! Arrggghhh. Hate deceptive marketing!

I ordered some products from this company back in aug 2010. I noticed that i was being charged monthly for something that I didn’t order or request. I paid for my initial order by credit card, and since then, they have been billing my checking account monthly for I don’t know what!

Steve: You just lost a customer

Dear GotBody customer,

We're very sorry to hear of your experience. It's very important that we provide superior experiences every time you visit GotBody.com or contact our service team, and for that reason have discontinued all trial offers on GotBody.com. Please note that at no time did GotBody.com sell any credit card information to an 3rd party entities.

For some time, we did test an opt-out offer (along with large graphic banner and program text) located next to the "submit order" button, which was at the last step of checkout. While our intention was to make the offer prominent and noticeable, it became clear that introducing any offer into our checkout process from any 3rd party was not in line with our company mission nor in the best interest of our customers.

As part of our arrangement with Wellness-Hub, they will refund any of our customers in full for any unwanted charges. If you or any other customers require our assistance in arranging for refunds, please contact our service using the link at GotBody.com

Yours in health,
Steve

Customer Response Team
GotBody.com

Dear GotBody customers,

We're very sorry to hear of your experience. It's very important that we provide superior experiences every time you visit GotBody.com or contact our service team, and for that reason have discontinued all trial offers on GotBody.com.

For some time, we did test an opt-out offer (along with large graphic banner and program text) located next to the "submit order" button, which was at the last step of checkout. While our intention was to make the offer prominent and noticeable, it became clear that introducing any offer into our checkout process from any 3rd party was not in line with our company mission nor in the best interest of our customers.

As part of our arrangement with Wellness-Hub, they will refund any of our customers in full for any unwanted charges. If you or any other customers require our assistance in arranging for refunds, please contact our service using the link at GotBody.com

Yours in health,
Steve
Customer Response Team
GotBody.com

Dear GotBody customer,

We're very sorry to hear of your experience. It's very important that we provide superior experiences every time you visit GotBody.com or contact our service team, and for that reason have discontinued all trial offers on GotBody.com.
For some time, we did test an opt-out offer (along with large graphic banner and program text) located next to the "submit order" button, which was at the last step of checkout. While our intention was to make the offer prominent and noticeable, it became clear that introducing any offer into our checkout process from any 3rd party was not in line with our company mission nor in the best interest of our customers.
As part of our arrangement with Wellness-Hub, they will refund any of our customers in full for any unwanted charges. If you or any other customers require our assistance in arranging for refunds, please contact our service using the link at GotBody.com
Yours in health,
Steve
Customer Response Team
GotBody.com

Please email Day Pitney @ http://www.daypitney.com/ to add to the growing dispute with Fitfactory.com