HireRight’s earns a 2.3-star rating from 24 reviews, showing that the majority of clients are somewhat dissatisfied with background screening services.
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Costing me a job
I am in a total state of shock about this company. I applied for a job and was told I was going to be hired and they needed to start the paperwork. I then recieved an email from hireright for a background check. Sure, no problem I thought...Boy was I wrong. I have been a truck driver for 33 yrs. I passed the background check for my TWIC and my HAZMAT...
Read full review of HireRight and 5 commentsCompany lies
Very unprofessional and unorganized. They send the same email for documentation they have already have. They do not communicate with and every time you call this company you get a different person. Very poor business ethic. I did not feel secure giving this company my personal information. I decided not to take the job with the company. Be advised I would...
Read full review of HireRight and 22 commentsHireRight Cost me a Job
HireRight said I lied about the dates of Employment on a Job. They gave me a short time to disprove this by faxing in 5 year old Tax returns I didn't have when I was out of town on Business. I was given 48 hours to do this.
I requested a copy of the Final Report, It turns out, and that they called the wrong company. By the time I found out and saw the final report, it was too late.
The other terrible thing on the report was that the marked my Masters Degree with a discrepancy. It turns out the end date of enrollment was allowed to be left blank on their form. Although the start date, the Degree date was correct, they said they had to mark it a discrepancy because the last date attended I gave them (blank) didn’t match what they verified. This doesn't sound bad but your degree shows up on the final report with a big RED (discrepancy) mark on it.
If HireRight makes a mistake, you won’t know until it’s too late. You are considered guilty until proven innocent. Also they will mark a big red discrepancy on your degree if you leave anything blank even though the degree is correct, school is correct and date and month is correct. So you better remember what day Grad school started in August of 1996, or your degree will show up with a big red discrepancy on the final HireRight form. Why do they do this? It turns out for every discrepancy they have to verify, they get a surcharge.
How many people are needlessly unemployed because of this company and others like it?
The complaint has been investigated and resolved to the customer’s satisfaction.
Employment
For you drivers out there trying to get your lives straightened out because of a bad DAC report, I feel compassion for you. I worked there. The managers of the "consumer department" do not allow their employees to take calls-any calls-even from fellow employees. They are afraid they will actually have to talk to you. Only the salespeople and a small group of customer service folks at this company have passed the grade of having sense enough to speak to the public. The almighty dollar and saving each other's brother or cousin or whatever is all these "new management" types really care about. In the last 4 years, integrity has gone out the window. The old line DAC people have been let go by one device or another because we cared too much. Band together-refuse to work for a HireRight company. Stand on your integrity. It won't take long. The trucking companies aren't getting a fair shake or good service either. It won't take them long to change.
Fairness is not part of the Hireright creed. The company culture is political and has no connection with meritocracy. You need to to investigate the tulsa manager of consumer relations and compliance!
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HireRight emailscustomerservice@hireright.com100%Confidence score: 100%Supportmary.russell@HireRight.com100%Confidence score: 100%Support
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HireRight address3349 Michelson Dr., Suite 150, Irvine, California, 92612, United States
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I haven't found them reasonable or professional as required and expected to meet the minimum standard.
They are lacking with sufficient depth of skills and knowledge for the service they provide. There is also some problem of honesty, and truthfulness in there overall work.
I will never recommend them to anyone.
I don't know why legitimate companies choose Hireright. It is unreliable, unprofessional and I think its a scam. I am fortunate I do not have to deal with them directly but with the good agent of a staffing company. He himself was frustrated with Hireright. Here is what happened. When I filled up their online form they only have 3 spaces to input previous employers. After Filing everything out they said there is discrepancy. Of course, you dumb [censor] you provided only 3 spaces for previous employer. So I had to redo the application over this time they provided more spaces. And of course the first one generated a schedule for a drug test which I did. after filling up the second application they said there is discrepancy on the dates. I don't think any real person reads the applications because the email is computer generated. If some real person really read that they would have seen that all of those were freelance jobs. It is the nature of freelance jobs to have gaps in employment you dumb [censor]. and of course this second application generated a second drug testing schedule which I completed. Then I get those computer generated emails telling me to upload the W2s and 1099s. Yet in the section of Information Received I can see all of those that I uploaded including the ones they are asking. So I uploaded a second time and now there are 2 copies of the same files. I get the acknowledgment emails (6 of them) stating that they have received the information. The day after I received another email telling me to upload the same things. So I uploaded a third time. Now there are 3 copies of the same thing. But when my agent looks at it he doesn't see the what I uploaded and looks like it does not updated. I even sent my agent a screen grab copy of what I see in my account and lo and behold all the files are there. Yet the Agent couldn't see them and even the Hirerigtht customer service couldn't see them. and of course I get another computer generated email for a drug testing schedule. Oh and here's one other thing. The computer generated email said they could not reach this certain employer. Of course you can't reach them. If you read what I checked in the form I checked that this is out of business you dumb [censor] why don't you check online yourself. if there is discrepancy Hireright basically calls you a liar.Why don't you fix your system instead of ruining honest peoples lives. This went on for 2 weeks and in the end the would be employer rescinded the job offer. And the agent couldn't do anything about it.
I may have lost my job because of Hire Right. I am still waiting to find out. I was the first person that my employer decided to use Hire Right on, despite the fact that I was hired there previously (moved away and came back). I had an unpaid internship with Hire Right demanded tax forms for (UNPAID i.e. NOT MONEY = NO TAXES). They also demanded verifications of employment at a university. I never said I worked at this university, I said I was attending the university and would graduate in May. Why they thought I worked here, I have no idea. They also could not verify that I worked at a previous employer and said no one could verbally confirm that I worked there, despite the fact my friend who still works there said he spoke to someone about me from Hire Right and said I work there. Completely awful service.
Horrible company and experience. Received my dream job offer and written job offer so I turned in notice to my current employer. Assumed all was in order and given a start date for the new job. A week later I get an email from Hire Right asking me to confirm my SLP license. I'm a licensed social worker which is completely different. I call Hire Right who confirms they have all the info for my social work license, but needs the info for my SLP License. After much back and forth, Hire Right tells me they are going to call the employer and tell them I don't have a professional license. I argue that I do, a social work license, and that the position is not even for a SLP, it's a social worker job. hire right cannot tell me why they were asking for this information and said I would hAve to talk with the hiring agency. Fast forward another week. I get another email from Hire Right asking to verify one of my employers. This was an employer I worked at 8 years ago for only 10 months. The company was bought out and they did not keep any employee records. However, they did refer me to their corporate office and I spoke with someone who cofirmed they could verify my employment dates. I provided their contact info to hire right. In the mean time I tried to track down my W2s and was able to find one for the 2009 year, but not 2008 (unfortunately those 10 months crossed over a year). I called the IRS to request a copy of the 2008 W2 and was informed they could only provide a copy of W2s from 7 years or less. Great. I supplied the 2009 W2 to Hire Right thinking at least this will prove that I did work for this company. Days go by and I heard nothing. I called the employer corporate office and spoke wth the representative who told me that Hire right never called her to confirm my employment and that she tried calling them and left a voicemail that was never returned. I called Hire Right and they confirmed they never even tried to call the corporate office because I supplied a W2 for 2009. Hire right said they marked my background check with a discrepancy because they couldnt verify the dates for 2008. They didn't even try to call! They told me there was nothing they could do now because the report had already been sent to the employer. I called my employer and basically the job offer is now in the process of being rescinded because of Hire rights inaccurate report. I explained to the employer that all of my other 10 years of employment history was confirmed, except for the 5 months in 2008 that I worked for this one company (and provided a W2 for 2009 proving I worked there). I stressed that Hire right admitted they did not call the corporate representative, but it did not matter. Now I have lost out on a great job and am unemployed because I had already turned in my notice to my current employer. How does this company get away with destroying lives like this? How is this legal? I filed a dispute on their website and have heard nothing back. Shame on you Hire Right. Completely ridiculous and I am now unemployed because of your lack of professional reporting.
my business partner was looking for URL - IRS W-2 earlier today and discovered an online service with a ton of fillable forms . If you require URL - IRS W-2 also, here's a https://goo.gl/TACWOu.
HireRight screwed me over on education and experience, too.
Hireright is the worst company ever. They outsource their work. They ran my background and cost me a potential employer. They said I had a felony warrant in my state. The name didn't match only the birthdate. They did nothing to verify it was me just assumed and forwarded it on to the employer and they took back the job offer. I'm also looking to hire a lawyer for a lawsuit. I urge employers to not use this company. Now I'm left cleaning up this mess.
Hello everyone, if you are reading this, it's probably because you have a weird feeling about the questions Hireright asked you for your background check! Well it's March of 2016 and I recently had an interview at a warehouse, got offered a job and then was told that my background would be done by a third party, didn't think anything of it. Then filled out the online form for this company to conduct my background. They wanted to know about all of my employers (again) phone numbers and dates of employment, (weird) I thought backgrounds were to check my criminal history, not my whole life. So I just had a bad feeling about it all day, I had never had a job use a third party for background check! Decided to go online and found lots of bad reviews on hireright background checks! They provide the company with false and inaccurate information, ask for irs paperwork to prove that you are not a liar...just very stupid obstacles to get a damn job! If a company needs to know that much about me, NO thanks, I'll go elsewhere! Then I found out hireright is in another country, and they have people sitting behind a computer all the way in India fishing through my all my info over here! So I immediately called hireright and told them to please discard of all of my information! I longer wanted the position! I'm not going to risk my identity being stolen from a company based in India, just for a warehouse to pay less on a background check. So if you have a company trying to do a background check with "Hireright" just say No thank you to the job offer because you are most likely not going to get the job or possibly have your identity stolen!
I am in the middle of a background check through hireright as well, even after a verbal confirmation of my education they requested a copy of my diploma because I checked certificate according to them, 'im worried I may not get this job, If a I can pass a back ground check for The United States Marine Corps, and the Jefferson Parish Sheriffs Department why is hireright worried about such a small thing
Hireright is a horrible company. They report you have a felony on your background, when you do not. They cost me a job. I had to appeal their findings, and they admitted they were wrong, but did nothing about it.