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liars — zero help after sale
i go to buy a car that was advertised on the Internet by hudson auto group, hudson subaru, hudson hyundai and the salesman tells me there is an Internet surcharge of $695, yep $695 surcharge, needless to say its not a real charge, they're just chancing their arm but i'm sure the odd person does pay it. i needed a car that day so i paid their exorbitant documentation fee of $350 and it cost me another $350 for the new plates ( yeah i new i was getting screwed but i desperately needed a car ). the finance guy then tries to sell me the extended warranty for another $1995 but when i say i don't want it, guess what---he tells me it's negotiable. after the deal is complete i asked for a tube of touch up paint ( keep in mind i just spent over $20, 000 on the car ) and i had to pay for it. i made the mistake of not asking for it before the deal was made but was still shocked at how miserly these people are that they would try to extract another $10 from me after they already profited so much. the car did not have an owners manual but i did get an agreement from them in writing that they would supply me with one but they never did. i called numerous times and e-mailed but i was given the run around and my communications were never answered. i finally received the manual from subaru of north america after sending them a written complaint. i would not recommend hudson auto group, hudson hyundai, hudson subaru but if you do go there be prepared to get nickled and dimed and get what you want before you buy because even if they put it in writing doesn't mean they will keep their agreement. watch out for made up fees like the internet surcharge i talked about. my experience with them was lousy. hudson auto group, hudson subaru, hudson hyundai in my opinion are not honorable.
The complaint has been investigated and resolved to the customer’s satisfaction.
bad customer service from hyundai
Hi Hyundai Canada,
I recently purchased 2013 Elentra GL from Fredericton New Brunswick in 2013 May month. On 17th July 2013, I had few hundreds km on odometer (I don't know precise), when I was heading to Ontario from New Brunswick for vacation, near Saint-Basile city, my (almost) new tire burst, breaking inner line plastic protective frame between vehicle & tire. I changed my tire with spare one and drove to nearest Hyundai Showroom which was Nadeau Hyundai. The Service, I received who changed my perception of Hyundai's Good Customer Service to Bad Leachers.
Here are my complaints:
What kind of showroom which doesn't has tires in stock of 2012 Canadian car of the year Elantra
As the showroom didn't have the Elantra Tires in stock, I started looking into nearest CanadianTire location when Service Adviser came up with a solution to change the tires with one the Demo cars. In my final bill I had 3 invoices:
One for taking tire off from demo car
Second to put tire on my vehicle
Third for tire to put on demo car when the showroom receives new tires from stock.
When I questioned the invoice, I was mocked by Service Adviser. I was able to get one invoice cancelled, but the insult and bad service experience will effect my future dealing with Hyundai Canada.
I demand to get tire inspected and check for manufacture defective production.
I am attaching the invoice for more details.
This is reply I got from someone Anonymous speaking on behalf of Hyundai:
Liz Logan :
You do realize that none of the auto manufacturers warrantee tires. These are warranteed by tire manufacturers only. I'd read my documents before enforcing demands on a company.
_________________________________________________________________________________________
My reply:
Hi Liz,
Thanks for advice and information. I really appreciate that you replied, but I am not sure what documents you are talking about. I like the vehicle, I bought the vehicle because I am having high hope from the company and service. Vehicle is performing well according to my needs. Now suddenly new REAR tire busted (NOT Flat Tire, NOT punchered, but BUSTED breaking inner mud guard frame), and company official instead of helping and are point fingers.
Now apparently front tires passed and nothing happened to it, but read tire busted. As Jenny (Bilingual Customer Relations Coordinator) said there is limited warranty, I just want Hyundai Company to deal with situation as Fair Business Corp than giving statements like "Third party issue thus Hyundai Auto Canada does not have control over their part stocks".
Liz Logan, Can I get your introduction and occupation?
This is the reply I got from Hyundai Corp
__________________________________________________________________________________________________________
Good day
Thank you for contacting Hyundai Auto Canada. We appreciate the opportunity to hear from our customers, but we apologize for the circumstances that prompted your contact.
We understand that your experience at Nadeau Hyundai impacts your perception of Hyundai Auto Canada. While the dealership is an independent business that is authorized to sell Hyundai vehicles and displays the Hyundai sign, we take an intense interest in how they treat our customers. Hence Hyundai Auto Canada does not have control over their part stocks. We will ensure that all appropriate parties, including the dealership’s management are made aware of your experience.
Hyundai does not have a tire warranty, however the tire manufacture does have a limited warranty for any manufacturing defect within a year or 20 000km. Should you wish to have it inspected, please advise us if you still did keep the blown tire.
We have documented your comments and thank you for letting us know of your concerns.
Regards,
Jenny
Bilingual Customer Relations Coordinator
Hyundai Auto Canada Corp.
75 Frontenac Drive, Markham, ON, L3R 6H2
__________________________________________________________________________________________________________
Here is my reply to Hyundai Corp:
__________________________________________________________________________________________________________
Hi Jenny
I do wish to have tire checked, as when the incident happened my vehicle was not much driven and only 3 months old. Currently tire is with Nadeau Hyundai, as I didn't wish to carry blown tire all around with in my vacation.
From a customer point of view I bought Hyundai Vehicle as whole From Hyundai Showroom. Now how Hyundai runs business and where it gets its parts that their internal. A customer SHOULD NOT run behind different your third party part supplier for manufacture defects.
I demand for Tire Inspection and its inspection copy reports to be sent to me as well. Please do the needful.
__________________________________________________________________________________________________________
sales practice/contract
I purchased a car (2009 nissan altima) on 6/15/2012 from rick case hyundai. A few days later they called me back in and said I did not have a loan as originally stated. I went back in and spent about 4 hours in their store, I gave new paperwork and was sent home with the assurance I had a new loan but no new paperwork or signatures was required. On 7/9 I...
Read full review of Hyundai and 1 commentcar
I baught my car brand new. I noticed a noise after buying the car. I thought it was supposed to sound like that until I didn't hear the noise from another car same type and year. I took it to the dealership they miss diognosed it I continued to drive it for a week. I brought it back in to be fixed and they realized it was some thing different. It needed a turbo and manifold replace. My car was defective. So I left it with the dealership so I wasn't driving it and causing more problems. Also the problem could lead to exhaust fumes going into the cabbin of the car. They order parts for my car. A week and a half goes by and they realise they have ordered the wrong part. Said it was because they had me in the computer driving a 2011. I said your machanic looked and diognosed the car how could that happen. He tells you what to order. Then they order the part they are supposed to order. Another week almost 2 weeks go by and they call me and say we have the parts just missing a seal gaskett. I call the Hyundai Canada to complain and told them its hyundais fault for not updating there computers in the first place. So I get a phone call by the dealer ship saying my car should be done today. I call today she says bad news we don't have the proper bolts to put the part on it might take 2 weeks to get the part. I get very mad I call Hyundai Canada to complain tell them my car I bought 5 weeks ago brand new has been sitting at the dealer ship waiting to be fixed for the past 3 weeks. To top it off it's going to take a nother 2 weeks to get the part. So in total When all said and done 7 weeks of owning this brand new car 5 of them will be spent in the shop because Hyundai sold me a defective car and wrong parts were ordered and didn't order the proper bolts to instal it. She said Sory nothing they can do I bought the car and all they have to do is fix my car. I am so mad i asked about taking my car back and switching for the same car. If I had of known I was going to buy a broken brand new car I defenetly would not have bought it. I am paying 620$ car payments on a car that cost me 46, 000$ plus 200$ a month insurance for my brand new car that has been sitting in the shop pretty much since I bought it. Because of Hyundai Canada selling me a defective car and because of human error. I did get a loner car thank god because I'd be walking. But the point is that they sold me a defective car and because of human error I have been with out the car I was so excited to buy and drive. Now I get to drive a loner car with dealer stickers stuck all over it and it's costing me 820$ a month. I think this is rediculous that this is a big dealership and the only thing they are obligated to do is fix my car no matter how long it takes to fix. They gave me a dealer car but hyundai Canada said they did me a favor because I don't qualify to get a loner car. This made me even more mad. They have made me feel like an idiot it's they have sold me a defective car and have left me as a consumer very disappointed and with out out the product I have purchased.
follow through on mechanic/mileage
I bought a 2011 Hyundai Sonata
Hybrid from Victoria Hyundai, in Aug 2011 since then
this vehicle has been in the shop @ least 17 occasions for software
updates, recall campaigns and replacing parts(4 NVLD valves) Fuel economy tests and a
final 2 tank test which ended Monday Feb 13th 2012 and was connected to
the computer to send
Hyundai Canada, since I have had this so-called Hybrid I have avg
between 500-525km per tank, which if you by your commercial of 1412km on
a tank(test route) is less than half what is stated, when i bought this
vehicle I even added 15% to the stated mileage and it has never been
near that mileage of 1040.
The service Dept at Victoria Hyundai has been great but this has to
be remedied, this vehicle has not performed and I would like either a
new one or something else, I have bought 5 vehicles off Victoria Hyundai
in the past 6 years. Since then my mileage has gone up to 630 km per tank, I have
spoken with many people who have the Sonata 2.0 and Sonata and they have gotten 700km/tank in city and 1000km/ highway right out the door from Victoria Hyundai. To state that there is nothing mechanical or electrical wrong with this "Hybrid" is ridiculous. I have recommended friends to Hyundai (never got a payout), I will not do that again, as since the Feb 2 tank test I have not heard anything from them asking if the problems still exist
Hi Just do not do Hyundai Canada surveys, if there is any kind of negative response to their questions on service, you may not be welcome back to their Service Dept. I do not know how they formulate/calculate their findings but when asked why Hyundai Canada states that dealerships are independent businesses and have no control over what they decide.
Trying to give feedback to maybe improve customer service, will just backfire.
customer cheating
Car No. WB02W1655 Hyundai Santro purchased from Mukesh Hyundai
The above car was sent for repair of the rear windscreen a few days back and the job was not done properly and accordingly I left a feedback report at your workshop.
A few years back I was advised to go for anti-rusting (body) and the body adjoining the rear windscreen got rusted. Intially I was refused by your Chetla Workshop that they cannot do anything about it despite my having covered anti-rusting for which I paid the charges.
However, after refusing me several times, photographs were taken and I was informed after several follow-ups that my work will be done.
It was done but half baked and I was told that nothing better was possible than what was done. Having no alternative I took delivery of the car. In the recent case the rear wndsreen was found to be in loose condition and after paying the necessary charges the rear windscreen was fixed without proper allignment to which I was told that nothing else can be done.
I was a Mukesh Hyundai fan and all these 6 years I have sent the car only to Chetla workshop-whether ot was for servicing or any other repair.
Today, I vouch that I will never ever buy a car from Mukesh Hyundai or send my car to Mukesh hyndai for any service or repair. For you information I happen to be the Secretary of a large society where 320 members stay. Recently Spring Hyundai conducted a promotional campaign at our Society and definitely I will advocate members of my experience with Mukesh Hyundai so that they are saved from the harrassment that I faced.
Thanks and good luck.
PINAKI SEN
MARKETING MANAGER
INTERNATIONAL CONVEYORS LTD.
10, MIDDLETON ROW
KOLKATA: 700071, WEST BENGAL
MOBILE: [protected]
PHONE NOS.: (033) [protected]
EMAIL ID: [protected]@iclbelting.com
The complaint has been investigated and resolved to the customer’s satisfaction.
bad service
To whom it may concern
I own a hyundai tucson 2009 model - vin no: kmhjn81br9u065407. { serviced at hyundai lydenburg. ]
On 11/06/2012 I had it serviced for its 90000km service. When I received my car I found that the idling was not up to scratch because the engine was idling very unevenly.
When I took it back, the mechanic took a brisk look to see if he did not by accident incorrectly install the timing belt. He informed me that it was not the problem and that he would
Have to contact korea to find out what the problem was. My car was there for a week when I phoned to ascertain if there was any progress upon which I was told that
They were now awaiting a pressure tester as my car needed to be tested. After another week I went to hyundai only to hear that the lady working at the service department was no longer
There and that the mechanic also left hyundai. Apparently he was not a hyundai trained mechanic. The new mechanic informed that they will do tests to rectify the problem.
On this note I also asked them to check the release bearing as it was noisy. After a couple of days they told me that the idling
Problem was sorted out and that they were trying to have the clutch kit replaced under warranty. They then later informed me
That I would have to pay the r8500 myself as the warranty did not cover the clutch. I told them that I also owned a 2006 (126000km)
Tucson previously and replaced the clutch kit myself with genuine hyundai parts. All in all it cost me r3200 and I therefore
Could not understand why it was so expensive. I said I would rather replace it myself upon which they said it would jeopardise my warranty
I then said it does not make sense as the warranty does not cover the clutch anyway. The lady at the service department
Asked me to be patient as she would endeavour to have the clutch replaced under warranty as I also have an extended
Warranty at motorite.
After a couple of days my wife was informed by phone that the clutchkit would be replaced under warranty with no
Cost to me because the wear and tear on the clutch was premature. Again after a couple of days of not hearing from
Them I went to see them again with a new story from their side. Once again they said that the warranty does not cover and
That they would now look for a cheaper pirate clutch kit to lower the cost. The price quoted all in all was r5500 upon
Which I gave them the go - ahead. The clutch kit which was installed is a valeo kit which as far as I can recall, is the
Genuine part.
I eventually received my car today (24/07/2012) and am disgusted with the results. Firstly the car still does not idle
Evenly and secondly there is a ticking sound which picks up as I accelerate. I do not feel to take my car back to this garage
As it seems there is a fair amount of incompetency on there side. Also the steering wheel is out of alignment
Be assured that as great a hyundai fan as I was... It is something of the past. It seems that hyundai is still not up to par
With other brands regarding reliability and after sale service!
Ps final payment r6200, 00 (Previousl owned opel astra-236000km and no clutch problems, nissan maxima - 224oookm and no clutch problems)
Food for thought, is it not!
Regards
C. B smith
failure to honor purchased maintenance warranty
Purchased a 2010 Hyundai Santa Fe in July of 2012. A maintenance warranty was also purchased at same time for scheduled oil changes at the dealer recommended interval of 7500 mile intervals. Type of oil was recommended as energy conserving motor oil, although oil changes performed at the Roseville dealership resulted in a reduction of mileage of 3 to 5 miles per gallon compared to the changes performed in the San Diego dealership. Coupons are available to be surrendered at 7500 mile intervals for oil changes and also tire rotation is included as also outlined on coupons. On two separate occasions, visited Roseville Hyundai dealership and for scheduled maintenance (oil change, tire rotation). On both occasions a sticker was placed on windshield for an oil change of a [protected] interval, and on both occasions the tire rotation was ignored, although the last visit shows tires were rotated, but markings on the tires reveal no rotation was accomplished.
On the last visit, I contacted the customer service about the short interval for the oil change, and was told that the recommended interval is now [protected] mile interval, and the type of oil is no longer listed on the work slip as is on the other dealership I have visited In San Diego, CA. The management of this dealership has now turned a reputable business into a ripoff organization that allows less than satisfactory maintenance actions on customer vehicles, which will result in more frequent failures of the engines and drivetrains of vehicles serviced at this dealership. This complaint may not get much notice, but does convince me that this dealership can't be trusted for future vehicle purchases due to the type of service provided.
The complaint has been investigated and resolved to the customer’s satisfaction.
bait & switch, fraud, misrepresentation
There are plenty of places to buy a car, wpb "napleton" hyundai is definitely one to stay away from. They are the stereotypical bait & switch dealer, like the scary example of your worst "used car dealer nightmare". Too bad, hyundai was coming along with some nice products, but with liars, cheats, deceitful managers, crooked finance guys running their "operation"... Do not risk signing your name. You will be sorry...
The gm, raul gomila is a rude, condescending and angry manager who makes promises on the phone to get you in the door, then blatantly breaks his word, issuing sneaky exorbitant interest rates, switching prices, yelling at his emplyees right in front of you. Nothing they say can be trusted, especially raul gomila. Be very careful. They are shifty, lying and deceitful. The actual dealership is a dump, very dirty, bathrooms are a mess, but the sales guys are super nice, one wonders how they ever make a living with the people that make decisions there. That management is definitely crooked. Times must be hard, they can't sign up a "lay down" without trying to "stick it to the customer that wants the product". They just jack up the interest rates, include add-on costs that only appear in the fine print, like the olden days all that is missing is the plaid jacket, the rest fits. The place gives you the creeps, the problem is, you want to buy the car... They make the experience impossible.
Stay away... Drive to lauderdale, miami, orlando or tampa... But do not trust these dishonest, slick-mouthed operators. We are apprising the corporate office, no way the polite far eastern ownership would approve of such garbage... Maybe things will improve if they fire fat raul and wise-# jamal but until management changes... Run for your wallet.
Coastal Hyundai advertised final price for an auto on 5/27/2022. MSRP. 31250.00 on line selling
“ Final Price” $ 32,500.00.
Went to dealer and test drove the Santa Cruise. As advertised . I said give me a good price better than
advertised . They asked me my credit status n I responded . Without my knowledge they took my info I gave them and they ran a credit check and they showed me that the car would cost me $40,000.00 not $32,500.
I refused to buy and later found a credit review from my bank. Not good Mr Ryan employee manager of
Coastal Hyundai , a complete scammer , really bad dealer.
service
We dropped our car off at Hallmark Hyundai in Hendersonville, TN on May 30th, 2012 for an oil leak on our 2013 Hyundai Genesis coupe and they had it for 6 days. They told us it was fixed after about two days and then called back and said it wasn't fixed. Finally, my husband picked it up on June 5th and I asked that he call me when he picked it up because I...
Read full review of Hyundaitheft of parts
Sir,
I got my car no. HR-10N/5340 serviced from Samara Hyundai, Mayapuri. My car was covered under extended warranty dt. 13.08.2012. the Samara Mayapuri took 3 days to just change the mounting of front shocker, so I told them not to service my car A.C.
I, then took my car to Malwa Automobiles, Sonepat, from where I had purchased the car. There, on inspection before taking the car, I was told that my following things have been stolen :
1. A.C. filters
2. A.C. stand (which covers the filters)
I did not expect this from such a company of repute. I have 7 Hyundai cars but never such a thing has happened. I am in a state of shock & disbelieve that a company like Hyundai can stoop down to such level. People at Samara have even not changed my left hand side view mirror which comes under extended warranty which I asked for.
I am most disgusted as well as shocked at their behavior as when I went back with the complaint they were not ready to listen & even didn’t give me complaint book.
I won’t buy any Hyundai product & tell my friends & relative not to go for any Hyundai products. I am giving all the details of the service. Kindly take action at the earliest.
Vehicle no. : HR-10N/5340
Car : I-20
Engine no. : 179625
Job card no. : B201203802
Job Incharge : Mr. Pawan Pandey
Date of getting it serviced : 27.05.2012 & 29.05.2012
Date of getting the car back : 29.05.2012
Parts missing:
1. A.C. filters
2. A.C. stand (which covers the filters)
Parts not replaced:
1. Left hand side view mirror
Thanking you.
Regards.
Mahinder Singh
H. no. 1889, HBC, Sec-15,
Sonepat.
Ph : [protected], [protected]
Enclosure :
* Job card of Samara Hyundai, Mayapuri.
* Job card of Malwa Sonepat.
sales bait and switch
Brad Benson Hyundai sales are Pirates they use bait and switch tactics. After more than years as a customer, purchased 5 or more vehicles, they pull a trick on me. I purchased my next car at Circle Dodge. Shame on you Brad Benson and Shame on Hyundai Corporate to support this practice with their Dealers. Driving a Charger NOW!
very bad customer service
My car hyundai santro reg no KL-13 R-9988 got some damages( check the attached repair order copy to find the damages) because of an accident before two months . So my brother went to ktc hyundai, kannur to repair the car . but he faced very bad attitude from the ktc's staff. while the staff was preparing the repair order dint mentioned any dates like receiving or promised date. he asked about that but their reply was they cant mention any date even estimated amount also they told if you dont want you can take back your car. in that situation he really fed up with their attitude and he left the car there. but the thing is we never get car until this time. when we contact them they always giving only one answer that is if you want to repair you must wait until we get time to repair the car . and i realise that there is no other authorised service centre for hyundai in kannur, that is the only reason they behaving like this . so here i just submit my complaint for support from anybody to get my car back immediately . please not the service manners of ktc hyundai given below
1) There is no received date in the repair order
2) There is no promised date in the repair order
3) There is no estimated amount in the repair order
4) They dont have any manners like "give respect and take respect"
If anybody can help me please contact through my email " [protected]@gmail.com"
The complaint has been investigated and resolved to the customer’s satisfaction.
I have also bad experience with KTC hyundai. wery poor service.
TO,
Service Manager of HYUNDAI,
I had purchase HYUNDAI I20 MAGNA car from BOISAR – ANGEL AUTO WORLD In 02/11/2010.
I want to do complaint against ANGEL AUTO WORLD – BOISAR (Multi Car Dealers). I am not satisfied with the service given by ANGEL AUTO located at BOISAR. It was my worst experience with this Dealer. There was an accident done of my car HYNDAI - I20 MAGNA on highway near MANOR as on 20th OCT 2012. After that I have called up to nearest branch ANGEL AUTO WORLD – BOISAR branch, they told me to take my vehicle to their branch. I had toeing my car & take my vehicle to ANGEL AUTO - BOISAR branch. After watching my accidental car they told me that they will check & inform me ESTIMATED damage of my car in 5-6 days. I was waiting for their call for at least 1 weak but I have not received any call from there, after 2 days I had called up ANGEL AUTO WORLD – BOISAR branch & asked about my ESTIMATED Damage, they told me that person from Insurance department will come in 2-3 days after that they will give me a estimated damage of my car. After calling so much time I had received one page damage from ANGEL AUTO – Boisar branch. After that they told me that we had given orders of new parts & it will received in 3-4 days, once we will received than we will start of doing work of your car. I politely said Ok sir no problem. I genuinely asked that when will I received my car. They told after 15 days.
After 18 days I had called again to ANGEL AUTO – BOISAR branch to ask about my car. I have both no. of ANGEL AUTO OFFICE & WORKSHOPS. First I had called up to OFFCIE no. they told me Umang bhai we had received half of your parts & half parts will be received by today evening. After that I hd called up WORKSHOPs no. to confirm. A person of WORKSOP said no we had not received any parts of your car. Ok thought forget it this time. After that I told them please give me call when all parts will come, they said okk. I have again not received any calls from ANGEL AUTO – BOISAR branch, I started calling them again k what happened n all asking about my car? They told half parts is already came n for more half parts you have to pay Rs.25000/- after that they will order for new remaining parts, so I said I don’t have this much money to pay you now at a time, I told them please order for remaining parts I will give you money at the end. 2 days already passed away in this matter, after that I had contact ANGEL AUTO WORLD – VASAI main branch. After some discussion they had given orders for my remaining parts n give me promise that you will received your car in 7 days. I said ok thank you sir very politely again.
After 10 days I had not received any calls from ANGEL AUOTO – BOISAR branch, again I had called up there n asked about my car, they told me that work is going on it will talk sum 5 days more, again 7 days passed I called up they told me for more 7 days. This is how they are behaving with me.
Sir you can read the mails & the whole picture will cleared like mirror. I have not received any calls from their till date. I had called up so many times ANGEL AUTO – BOISAR Branch.
Just last Saturdays I had called up there again, they told me that your car will b ready in 2 days. Then they told me suddenly that k sir your windshield (FRONT GLASS) has been cracked by us.
I had suffered from so many things in this 2 and half month journey. Who is responsible for damaged my original windshield now. Is this ok with you sir?
What will u do sir if you are on my place? Have they fit now original windshield in my car? And also one more thing I have to add here, insurance company has their rules & regulations also. My car claim was registered on 25th OCT 2012 & now its 2 & half months passed away. If insurance company denied paying my loss due to so much time gap, I will not pay single rupees to any other dealer or showrooms.
Please look into the matter & do the needful. It’s been 2 & half month passed still my car is with ANGEL AUTO –BOISAR Branch.
In short I will not suggest anybody to purchase HYUNDAI car, because of worst experience & very bad service.
Waiting for your revert for the above mentioned matter.
i have attached job order also.
my email ID: livelydevil007@yahoo.co.in
I really like my car but I WILL NEVER
USE KTC KANNUR SERVICE DEPARTMENT
AGAIN. ... Very poor service.
Hi Team,
Hi Yes, Even i have agree the same. KTC Hyundai KANNUR has very very bad customer service. even i had very bad experience many time. they just act like they are prime in kannur. and i want to state about the service manager Isham. he thinks that he is supreme and Hyundai is holding in his shoulder. if they are doing these kind of customer service i am sure Hyundai will get very bad repetition soon. they should understand what exactly customer is need. not that whatever they say customer should agree.
Again putting my deep regret about there very bad customer behaviour and very poor service
And they don't know what is the meaning of "give respect and take respect". its all depending on there educational background and family . so cannot blame them. i can say it is like "fight with a pig" . because "When you fight with a pig you both get dirty - but the pig likes it and enjoy it."
btw i am a software engineer working in Bangalore. I have bought a Santro GLS from KTC Hyundai . After the service in KTC Hyundai kannur i started hating Hyundai completely
poor quality cars
I bought a 2009 Hyundai Accent and have had many problems. The tires wore out within 6 months and had to be replaced. This pattern continued until 4/12 when after 25, 000 miles my 4th set of tires wore out. I had additional problems with brakes, steering, engine, sensors, batteries, ball joints and belts. The car is now at the dealership, in pieces and they will not fix it. The car is still under warranty, but they will not honor it. Do Not Buy A Hyundai!
The complaint has been investigated and resolved to the customer’s satisfaction.
usury
There is huge difference between outright usury and disregard for consumers'rights and neglience. if the aforementioned was imposed on a struggling person attempting to cure the problem. if this entity label itself as a model company, that would be more outrageous.
I was victim of this usury when I attempted to recover my car that was impounded by my lender, Hyundai Motor Finance. My debt was 947.05 which included penalties, late payments surchages, reinstatement fees, and so on. They only accepted payment via Moneygram, Western Union and even gave me different versions to confuse you more.
I paid the due amount and I had to face another wall. I owed them $ 400.00 plus 9.99 fee for Money Gram transfer fee because they only take cash not credit card or other payments. This was for towing fee. I calculated the fee based on the distance from my house (street where they pick up the vehicle to the storage lot). based on Google map, the distance is only 4.8 miles roughly 13 minutes. That is roughly $ 83 per mile. City of Los Angeles charge $ 114.50/hr for standard vehicle (mine is 2009 Hyundai Sonata) and give and take 20 minutes plus another 20 minutes for securing the car, that not comes to $ 76. However, I had to pay 5.26 times the rate that the city of Los Angeles charge for towing cars. Since the car was within the city boundaries, I should be protected from this usury law.
Hyundai sent me a letter 6 days after (the car was taken at night of 12 and the letter was received on the 17th) ordering the impound with threats to sell the car at auction.
Storage Fees
The car was towed and taken at 10:30 PM of April 12th and retrieved on the 19th at 1:20 PM which makes 8 days of storage. This method of calculating favors the garage and tow operators and not you.
The garage also charged me $ 95.00 for storing my personal property for 3 days (actually two days because I went the next day to get my folders with important documents). They don't lose any chance of making money off you. This is America and we all get ripped off. I had to wait 20 minutes outside while they retrieved my stuff from the car. This does not make sense to me.
When I confronted the supervisor on why I was being overcharged $ 32/day storage fee when the letter that your company sent says that I am only required to pay the rate of $ 15.00, he evaded responsibility by telling me that HMF does not control the rate and only PAS, its contractor, who hid their charges of $ 75.00 to the final bill bringing my total fee of $969.00 higher than the amount that was in behind. They conveniently put behind their contractors while letting all the abuses go unchecked. The supervisor acted as if he did not know what was going on when HMF is known to be after late payments like a bulldog calling me several times at early morning. We would ask me why I paid the high fees at the end ? I had no choice. I needed the car to meet clients to make sales to not fall behind payments to HMF.
I regret purchasing Hyundai more after they were found out about cheating on the gas mileage but more after experiencing their low class service.
Not only repo guys hired by Hyundai break the law by entering illegally that is trespassing private property but they seem to prefer Thursdays or Fridays to do their jobs to charge the weekend days knowing that very few people would be able to get their cars back. Worse, these repo companies charge between 750 to 900 dollars for repo fees and $ 30 dollars per day of storage and another $ 25 daily for keeping personal properties (even a pinhead, trash papers). Even if you were behind three months, the fees alone surpasses the arrears.
Hyundai Finance's agents are known to give you roundabouts and conflicting instructions and they insist in only Western Union and Money Gram when same can be done via wire or online payment saving considerable fees to the consumers.
All the vicious practices must be fully investigated as many consumers rights are violated and go uncontested. Time to file formal complaints with the Consumer Protection Agency and the Federal Trade Commission.
I wanted to add to the grievances list this harmful practice. It is my knowledge that the repossessions take place mostly on Thursdays so that the owner of the vehicle does not have enough time to bring to current the default. Thus, repossession companies make 750 to $ 900 in repo fees plus absurd storage fees of 25 to $ 30 per day storing useless papers trash and small personal items in a plastic bags. Plus, the repo guys made illegal entry waiting outside of garage and following cars entering into the private property at 1:30 in the morning. I have the recordings of their entry plus their threatening to call the sheriff and make public embarrassment. All these tactics are truly despicable. Besides Hyundai Fiance Corporation demands that all payment be made via Moneygram or Western Union instead of bank wire or other payment methods. Worse, the agents make you waste time by giving ambiguous information and blame on you for not knowing when no clear information was provided. I was planning to payoff my loan balance and take my business elsewhere but the financial charge of sending the payment is over $ 50 because of their insistence on the aforementioned methods of payments. I am sure there are other consumers who are not only harassed by their daily phone calls to their homes, work place, cell phone but treated like pariah by unprofessional collection agents. These practices must be stopped and these practices be investigated in details so that consumers are not affected adversely. I will file formal complaints to the Consumer Protection Agency and the Federal Trade Commission so these illegal practices are fully investigated and made known to public of their abuses.
I have been their loyal customer as lease client before deciding to purchase my current vehicle. I am refinancing with another lending and see nor hear more of HYUNDAI.
There is huge difference between outright usury and disregard for consumers'rights and neglience. if the aforementioned was imposed on a struggling person attempting to cure the problem. if this entity label itself as a model company, that would be more outrageous.
I was victim of this usury when I attempted to recover my car that was impounded by my lender, Hyundai Motor Finance. My debt was 947.05 which included penalties, late payments surchages, reinstatement fees, and so on. They only accepted payment via Moneygram, Western Union and even gave me different versions to confuse you more.
I paid the due amount and I had to face another wall. I owed them $ 400.00 plus 9.99 fee for Money Gram transfer fee because they only take cash not credit card or other payments. This was for towing fee. I calculated the fee based on the distance from my house (street where they pick up the vehicle to the storage lot). based on Google map, the distance is only 4.8 miles roughly 13 minutes. That is roughly $ 83 per mile. City of Los Angeles charge $ 114.50/hr for standard vehicle (mine is 2009 Hyundai Sonata) and give and take 20 minutes plus another 20 minutes for securing the car, that not comes to $ 76. However, I had to pay 5.26 times the rate that the city of Los Angeles charge for towing cars. Since the car was within the city boundaries, I should be protected from this usury law.
Hyundai sent me a letter 6 days after (the car was taken at night of 12 and the letter was received on the 17th) ordering the impound with threats to sell the car at auction.
Storage Fees
The car was towed and taken at 10:30 PM of April 12th and retrieved on the 19th at 1:20 PM which makes 8 days of storage. This method of calculating favors the garage and tow operators and not you.
The garage also charged me $ 95.00 for storing my personal property for 3 days (actually two days because I went the next day to get my folders with important documents). They don't lose any chance of making money off you. This is America and we all get ripped off. I had to wait 20 minutes outside while they retrieved my stuff from the car. This does not make sense to me.
When I confronted the supervisor on why I was being overcharged $ 32/day storage fee when the letter that your company sent says that I am only required to pay the rate of $ 15.00, he evaded responsibility by telling me that HMF does not control the rate and only PAS, its contractor, who hid their charges of $ 75.00 to the final bill bringing my total fee of $969.00 higher than the amount that was in behind. They conveniently put behind their contractors while letting all the abuses go unchecked. The supervisor acted as if he did not know what was going on when HMF is known to be after late payments like a bulldog calling me several times at early morning.
The complaint has been investigated and resolved to the customer’s satisfaction.
anybody know where the repos are taken for storage ?
what agent repos for hyundai in baltimore city maryland ?
yaku1@verizon.net
This company is A+ for lying they have repossessed my car after and arrangement was made, They lie, everyone should file a complaint with the Consumer Finance Protection Agency and Federal Trade Commission that had problems with Hyundai Motors Finance. They lie and when you call their corporate offices they just give you the run around and accomplish nothing.
I have submitted copies of other consumer complaints to the Federal Trade Commission to see what sort of investigation they can do and to go back at least 10 yrs of their records and see all they have been doing illegally. I would like to start a petition to have them thoroughly looked into, The repo agent threatened me and even snatched the keys from my uncles hand, They tried to open my garage
they actually broke the law by a law called Breach of Peace if you had this same issue with them file complaints to the Consumer Protection Agency and the Federal Trade Commission and also reach out to an attorney of what happened their repo agents are constantly doing the Breach of Peace. Hyundai can be sued. so start your complaints to the above agencies so they can be investigated
poor service/ mis-information
Do not go to victoria hyundai they are aweful! I purchased a new car from hyundai victoria about a month and a half ago it was by far the worst experience I have ever had. They tacked on extra insurance that I did not ask for and told me that I had to have it to get approval through the bank when I called the bank they said that was not true but I had already signed the papers so it was too late, hyundai said they would refund me the amount but then never returned my calls.
When I purchased the car I only got one key for the car when I asked for the second key they gave me one for another vehicle hoping I wouldn’t try it before I left. I demanded that they provide me with a new key and they said they would... Still no word on this and they cost between $200-400 to program these special keys.
They also made a mistake with my payment schedule and put it as every two weeks instead of the 15th and 1st. When I asked them if I could change this indy informed me that it was no problem at all and I made sure to ask if it would change my monthly amount I need to pay (As I have made changes like this in the past and your payment amount usually increases) and he assured me it would not increase my monthly payments and guess what they went up $76 dollars per month.
On top of all this I just received a bill from them for $500 for a deposit that I did not agree too... When we originally did the paperwork there was a $500 deposit but indy the one in the finance department said he would take care of it and now again I am playing phone tag to get more information on this surprise bill...
To sum up my experience at victoria hyundai it was filled with false expectations, lies and a complete lack of regard for their customers! I will be writing a letter to the better business bureau and contacting my friend at a local newspaper if they do not resolve all of my issues before the end of the month.
Just got a quote for the key it is $368.99 for the new key...
unsatisfactory after sales service
I bought my Hyundai i10 cash from Hyundai Heidelburg. It was delivered to my doorstep on Thursday 22nd March 2012. It arrived without a radio and the sales person told me the radio was still "on the ship" and promised to come on Wednesday 28th March to install the radio and register the vehicle at the same time. Up to this stage I had wonderful service but the minute the money was in their banking account the quality of service deteriorated. I mailed the sales person on Monday 02nd April to enquire when the radio will be installed and the vehicle registered. Again I was promised that it would be done before the end of this week. Well needless to say, I am still waiting. This service is Totally unacceptable and it would be highly appreciated if drastic steps could be taken.
about bad service of hyunda
My car santro zing TN 72 AH 1062.
Third service has been completed in Chandra Hyundai (Coimbatore).
As the wheel alignment was not checked properly our Tyre had been damaged (1+1=2).
After seeing the wheel alignment in susee Hyundai for 3 times our problem had not been rectified till now.
Coimbatore to tirunelveli up and down distance is 820km.
so to recheck in Chandra Hyundai is not possible .
Already this problem had been raised.
We had complain ted against this in Chandra Hyundai.
The had changed our stepny Tyre instead of damaged Tyre.
So 2 Tyre had been damaged.our car had run only 12000 km before so much problem had arised.
This because of the carelessness of Chandra Hyundai(Coimbatore).
Now you have to change my tyres instead of damaged tyres.
I had already complaint against this in internet also to gm no action had been taken till now…………….
As you did not take any action in this we had lot of loss money.
As my uncle in law was died I couldn’t able to go in our own car we had arranged a call taxi which would cost about RS 15000/-for 2 trip.
my uncle was admitted in hospital seriously informed by my husband.
I had rushed to tirunelveli with taxi because as my car was in workshop for service.
My uncle died on 16 December immediately I need to go to tirunelveli .I couldn’t go we don’t have car .my car was because had not been in proper condition.
In this because of your carelessness and our loss of money is due to your company.
please take necessary a action immediately within three days.If no reply from your side I will take steps seriously because I am suffering for many occasions of about 3to4 months after buying after buying tis car.if no reply I will take this issue to consumer court against Hyundai company.
faulty foton
I brought a brand new Foton Van from Hyundai brackenfell on 7 dec 2011.The day after I bought verchile I notice a few faults
is the type of vehicle that needs to blame or the dealer hyundai? Im planing to buy a foton van, but this makes me warried.
Ronald
vechile incorrectly advertised
Hi graag wil ek n klag indien teenoor Hyundai Gezina en Hyundai Wonderboom in Pretoria.
Ons het na n voertuig gaan kyk wat in n katalogus geadverteer was vir R229 900 by Hyundai Gezina. Nadat ons n vorm geteken het om te bevestig dat die motor nie verkoop word en dat ons die eerste opsie vir die koop het, het die motor skielik na n ander tak (wonderboom) geskuif. Na ons met n verkoops man daar gepraat het het die motor se prys skielik met R20 000 gestyg en toe kon hulle nie meer die motor vir ons gee vir R229 900 nie maar wel vir R249 900. Ek het hulle genader en gese maar dit is nie die prys wat in die katalogus was nie en toe skielik is dit die ander tak (Hyundai Gezina) wat n fout in die katalogus gemaak het en dat dit ook skielik toe nie dieselfde motor was as wat hulle geadverteer het nie!
Ek het toe dadelik gese hulle moet die koop kanselleer so nou sit ek sonder die voertuig.
Wat staan ek te doen. Is daar enige iemand met raad!
The complaint has been investigated and resolved to the customer’s satisfaction.
Thanks so Hyundai Gezina
This problem is resolved and are happy to announce that i got the vehicle as the advertised amount! The manager was professional and helpful!
Wonderboom is a no go, Manager Peer thanks for hanging up the phone on me! I got the service and price from Gezina!
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Hyundai emailscss@hmausa.com100%Confidence score: 100%Supportaccessibility@hmausa.com100%Confidence score: 100%Accessibility Concernsglobalpr@hyundai.com90%Confidence score: 90%salesipinfo@hyundai.com87%Confidence score: 87%supportsjcar@hyundai.com86%Confidence score: 86%
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Hyundai address5040 NW 7th St, Suite 690, Miami, Florida, 33126, United States
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no reimbursement!Recent comments about Hyundai company
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Fine something similar happens after you buy your car and decide to service your subaru at hudson subaru.
They tell me my subaru 2011 impreza 2.5i needs synthetic oil. Ok knowing they must know better than me i go on about for a year for oil change and service.
Only to find out my car does not need synthetic oil.
They were charging me for synthetic oil but performed standard oil change. I would not go there, you cannot trust them. Even if you call they never answer the phone, and never return your call after you leave a message.