ICICI Bank
Reviews and Complaints

my ICICI PRU Life Stage Pension policy, policy number [protected]. I was misled by the local NRI service agent Harshad Rana when making the investment. Mr. Rana sold the investment as a mutual fund but did not mention additional premiums needed to be made. I made Investment to earn return and preserve principal. I was not told this was a life insurance policy when investment was sold to me. ICICI Bardoli, Gujarat is defrauding the investors with false marketing and ICICI needs to investigate the Bardoli branch. I will also file a complaint for false marketing and misleading investors with with the CEO of ICICI bank, the Insurance Regulatory and Development Authority (IRDA -- IRDA regulates insurance in India) and the Reserve Bank of India. My original investment of 450, 000 rupees plus interest needs to be returned to me.
My email is [protected]@hotmail.com if some one can help. I am proud to be an Indian, but it hurts when an Indian screws another India (when your own people do this).

ICICI's money2India website is not working properly. I have sent emails to them again and again. They give the same standard response and have not taken any action. Every time I log in with legitimate user ID and password, it asks me to change password and after that when I log in with the new password, it says "password incorrect". They are also asking me to delete all cookies and temporary files and then wait 10 minutes for changes to occur! Where do you want 10 minutes for this change? There is something wrong with this website and this bank is hiding it.

Before this problem, whenever I logged in, it asked me to update personal profile details and then it would log me out asking me to login again. Then when I logged in, I would get the same thing - update personal profile!

Dear Sir,

My name is Sunil Kumar, was having a credit card of ICICI Bank. I was making the payment to the said bank credit card on the time. Last few days before i have received a call from ICICI Bank Credit Card department Tele Phone no. 011-[protected], 10, 11 and 12. There is Executive Mr. Anand who was calling me and i have assured that i am arranging the funds for making the payment. Last week, his behaviour was not good and he has given me abused a lots of time. I asked him that your bank has allowed for abusing the customer, he told me yes.

This is the main reason why the the customer dont make the payment to them because the bank executives dont behave the good to their customer and mostly abused them.

I want to take a action against the action to Mr. Anand Executive Mr.Anand-Rohini Sector-8, SD Tower. and I want that you should take a necessary action like this person so the customer can make the payment on time to bank.

Regards

Sunil Kumar

My father BS Arora got retired in 2005 and got his gratuity amount from the company. He added some extra money from his pocket and invested Rs 13.30 lac in a pension policy from ICICI prudential. He also included my mother Balvinder Kaur Arora’s name in the policy as ‘Joint Life’ holder so that she could continue getting the pension after him till the time she was alive. My father used to get a quarterly payout of Rs 28800/- odd from ICICI prudential.
Unfortunately he passed away 2 months back due to ill health. To my surprise, ICICI have stopped the payouts towards my mother. I have been speaking to them since one month now and they are denying paying it. I sent them a copy of the annuity certificate which very clearly states my mother to be the “Joint life” holder of the policy but they’re not replying anything on that. I asked them for copy of the policy which my father had signed but they have not shared it till now. They have not replied to any of my mails in the last one month nor are they giving anything in writing. Every time I call them up they refuse to pay up and say that the policy is expired now.
My father was 61 years old when he got this policy. He was a highly educated and qualified man and was not dumb enough to invest Rs 13.30 lac in a policy with a meager quarterly pension of Rs 28800/-. At this rate he would have not even recovered the principal investment by the age of 72 years, forget about the interest receivable. And that is exactly why he had added extra money from his pocket into the gratuity amount to ensure that his wife continues getting the pension payout.
I have written to the grievance cell of ICICI prudential today but do not expect them to do much. I have seen the number of consumer complaints and court cases against them and they come across as a very unethical organization.
I have also written to my advocate today and will shortly initiate legal proceedings against them. I am just awaiting a reply from their grievance cell.
Can anyone guide me how to take this up with IRDA? I am not going to let ICICI get away with this one. Pl contact me on [protected]@yahoo.co.in or [protected] for any advice. Thanks

Attached file.
This is the subsequent clarification of my earlier complaint.Dated : 27.03.2011
To,
The Director
M/s ICICI Prudential Life Insurance Co. Ltd.
Vinod Silk Mills Compound,
Chakravarthy Ashok Nagar,
Ashok Road, Kandivali (E),
Mumbai – 400 101

Sub : Cheating/Fraud committed by ICICI Prudential Staff.

Dear sir,

Kindly refer my last e-mail dtd.26.03.2011 regarding Cheating/fraud committed by ICICI Prudential officials. In this connection, I would like to bring out some more facts which now I realize that the same are vital for enquiry/investigation which are given as under :,
01. During process Mr Rahul Bajaj (Mob : [protected]), Sr Officer of ICICI Prudential, New Delhi instructed me to do all the formalities as required by Mr Kishore Kumar Srivastava-Mob-[protected]) –Sr Finance Service Manager of ICICI Pru, Allahabad and about this switch over formalities not to disclose to any other staff of ICICI Pru. Shri Kishore also gave me his visiting card of ICICI Pru life which is available with me.

02. Since I was busy in construction of my house far away from my current residence and Shri Kishore Kr Srivastava told me that you need not to bring your nominee (Mrs. Kanti Devi-wife) and obtain her signature on a blank paper and my wife did not sign any form other than this. Shri Kishore came with several formats at the construction site and obtained several signatures in hurry and also took a Cheque of Union Bank of India, Shaktinagar for Rs.15000/- in the name of ICICI Pru life Insurance. Now I am surprised to receive the new Policy No.[protected] dtd.16.2.11 of ICICI Pru Guaranteed Saving Insurance Plan in the name of my wife-Mrs Kanti.

In view of the above facts, I request you to continue my Old policy No.[protected] as I apprehend that the above dubious fellows may switch over my policy to other. I am sending the amount of Rs.10000/- towards installment due for the year 2010-11 shortly. The amount of Rs.15000/- given to Shri Kishore Kr Srivastava through cheque of UBI, against which it seems he has issued me a new policy in the name of my wife-Mrs. Kanti without my knowledge may immediately be refunded to me along with interest.

I have also registered my e-mail against my old policy No.[protected]. However, please take my e-mail [protected]@gmail.com in to cognizance and register the same.

Thanking you,
Yours faithfully,
Present Address :
Past Address : (Ghanshyam Lal)
EWS A 151, ADA Colony, Qr.No.V-B-207, Vidyut Vihar,
Katju Bagh, Chandpur Salori, PO: Shaktinagar, 231222
Allahabad -211 004 (UP) Distt. Sonebhadra (UP)
Mb No.[protected]

ICICI Money2INDIA has an offer going on where you transfer more than some amount of dollars to INDIA then you will get Calling card to INDIA for 10 days.
I transferred (1100 Dollars) more than required amount, i dint get any card after some days, then i called their customer care number [protected], they asked me to write the mail regarding this to the email id [protected]@icicibank.com. I mailed at the same address, i got the following response from them :-

Dear Mr. Madan,

Greetings from ICICI Bank.

Thank you for providing details.

You will get e-mailers with a link to redeem the Calling Card with in 15 working days from the date when the funds has credited to the beneficiary account.

Your funds against tracking ID M2A06866902 has been successfully sent to beneficiary bank account on March 04, 2011. Hence, we request you to wait for 15 working days from the mentioned date.

In case you do not receive any mailer from our end within the stipulated time period, we request you to write to us at [protected]@icicibank.com.

Sincerely,

Madiha Momin.
Customer Service Officer
ICICI Bank Limited

Inform us if your contact details have changed.

As said in the mail that i will get card within 15 days, that means around19 march but today is 25th march and still i dint get any card. I sent them reminder on this mail on 20 march, 22 march and final reminder mail with warning that i will post complaint if not responded on 23 rd march, but still i dint get any response.

They are making people fool and trying to increase their business by false means, i am transferring funds through other sites also but as they was giving the offer i transferred using ICICI m2 india site, but that offer was not provided. i transferred the money 2 times 1100 dollars

So i will suggest not to transfer the funds by ICICI Money2INDIA as they are using false means

Regards
Tipur Madan
[protected]

Outstanding amount was converted to EMI option.
Subsequently upon confirming with Customer care that outstanding if closed would cancel the EMI option, closed outstanding with a single cheque in Oct 2010.
They have been going on charging EMI even after that and are trying to collect the full amount again through EMI saying that I did not inform for EMI closure. Even last month I've clarified from customer care that EMI would not be charged again; however they are now asking me to pay up or else . . .

Illegal seizing of my car
Hi

Please help me I am in deep trouble
I purchased a new swift zxi car and got it financed from icici bank.
Total loan amount: 4, 44000
Total emis paid 12 of 10250.
Icici has seized the car and telling me to pay 5 lacks more to get the car back.

I am very frustrated because of the behavior of your agency guys... I am not a murderer or I have not even slapped any one in my life… and your recovery guys slapped me just because I refused to hand over the keys to your and they snatched my cell phone so that I cannot call anyone as advised by his manager or the person working in your bommanahalli branch… is this legal... And I committed a biggest mistake of my life that I took loan from icici bank... Which I regret for my whole life time for the slap’s they gave me. I am so much frustrated that is it a mistake that one should slap me just because I have not made payments.
I will do what I know the best I am opening a web site called cheated by icici bank.com.
Long story short... I have been dealing with banks and they always give me a option to make interest only payments when you are not able to make full payments...* this is also a directive of indian loan and lending law and a rbi directive *
I missed my payments and I made a cheque payment. The cheque cleared my bank and this was not reflecting in my loan repayment statement then I made next payment thru the same citi bank account and even this payment as extracted from my bank and was not reflecting in my bank statement. I raised service request to find out what happened. I have given the requested documents 20 times to each collection agent who used to come to collect the payment. I have spoken to all the managers in icici bank bommanahalli branch.. On 4 th of this month I received a call from one of the managers to close the loan of at 3, 20, 000.. Deducting the interest rate and the two payment inclusive of every charges.. For with I agreed and said that I will make the payment by the 25th of this month.. Evry thing was fine until one day icici bank hired gooons came and slapped me in the middle of the road in front of my aunty and uncle and their daughter and took the car by force …. I was devastated and heartbroken I don’t know what I should do.. I might be wrong in first part when I had missed my payments and after that still I made 2 payments and when those payments were not reflecting. I have tried all the efforts to resolve this issue. I have visited the branch 30 times and spoken to call center multiple times.. And then I got frustrated and stopped following it up.. And every month new collection guys is to come to collect the payment and hand over the documents to him and the same story continues until one day you seize my car without any notice or a letter.. People wanted me to sign some document by force for which I refused.. Because they were not showing me what document it was and also for which I got slapped again.

I have lost my self respect if I [censored] only icici bank and the agency guys will be responsible and I am sending this email to all the media avail able ndtv, times now, aaj tak, etv and tv9.. Iam going to press club of india in cubbon park and wil distribute the printed copies of this email….. On wednesday 9 am … I do have all the copies of my loan statement and every the telephonic conversations’. Happened...

I Mr. Pradeep Sule, opted for Loan in ICICI HOME LOAN Department year 2000, haved cleared my Loan with a full and final payment on 09.02.2011. At closing i was told to collect the documents after a months time then i visited after a span of 1 month and i was being refused to give the original documents and was ask to come after 2 days, waiting for long period in the office was given a letter saying (we will revert back to you after a weeks time), after one week i visited again but the arrogant Branch Manager denied to give any acknowldgement and even any thing in writting about the prograss of my documents. I do have a proof of submission of my original documents with me. If the bank won't return my original documents within 3 days i will sue you to the court with the compensation of amount same as my flat. (Loan A/c No. LHMUM00000351894)

I have received an SMS this morning 5.56 am stating that a trasnaction of INR 1000.00 on 26.Feb 11 on my card xxxx7007 has been made at DUMMY ME ONLINE. As I remained at home yesterday and not use the card on the online purchase, I wonder how this transaction took place and what was the cause for it.

ICICI is the least trustworthy bank I have encountered in all my experience with banks. This is regarding a transaction for $3000 initiated on Jan-12. Here is the chronology of the transaction:

Jan 12: Transaction initiated

Jan 19: Money debited form my account

Feb 1: I call in and raise a service request and am supposed to hear back before 48 hours.

Feb 3: No response from ICICI team, so I call back.

The service representative tells me that a response has been sent (I have not received anything), and that I might not have received it because something might be wrong with gmail.com. Seriously? What a complete ### - I explain to him I have received more than 50 emails over the last 2 days, and this is the ONLY email that I have not received - Why? After that, I explain my problem. "Money has been debited from my account, but not been dispatched - why?" He says, draft has been dispatched and received. When I ask for the name of the person who signed for it, he gives me the name of someone I HAVE NEVER HEARD OF. The beneficiary of the DD and the DD recipient are the same. How the heck can ICICI allow someone else to sign for it? I then say that the status on the website says something else (money received). A previous transaction I had executed successfully (where the money actually reached) showed a status of "Draft Dispatched" and gave me details of the courier, DD number etc. But this does not have anything - why? This is what the customer rep says - "the website has changed now sir". I can't believe that ICICI is this lax and irresponsible with such important transactions. So I raise a complaint request (again), verify that it has been raised with the representative and then hang up.

Feb 3 (10 mins later): I realize that ICICI can't be trusted, and call back to get the SR for this request.

When I ask the customer rep for my new service request, she said that I have not raised any! According to her, the last time I have called is on Feb-1, two days ago! This is absolutely unacceptable. It is one thing if ICICI makes a mistake on the transaction. But it is completely something else to blatantly lie to the customer. So either this rep, or the one that I spoke to before, lied to my face. This time I raised another SR (SR165917141) and hung up. This is the last time I will use this process. Next time I will pursue "other options"

ICICI representative, if you are monitoring this website, read this: For providing deficient service, you have CIVIL liability to me to fix the issue. But when an employee of your company willfuly lies and misrepresents facts, I can press CRIMINAL (tort) charges against you. And mark my words - I have succesfully won against your company previously in the courts, and I am very well prepared to do it again. Give me my money back.

Other readers: Do not trust ICICI with your money. Other banks (HDFC, ING Vysya, etc.) are far more reliable. Even if something does go wrong, they fix it, instead of trying to dodge the issue. ICICI is worthless. And unless they do something drastic to change my opinion, it will stay that way.

hi 2 all
same problem with me, i sent money from Australia. but after 7 days they sent my this on 12 jan 2011
first thing
With reference to your request against Tracking Number M2N11930730 we are pleased to inform you that an equivalent amount in Indian Rupees has been sent to beneficiary bank on January 05. 2011. Please note that electronic credits are typically posted by the beneficiary bank within 1-3 working days. However, certain banks may take up to 5 working days to post the credit.In case of any reject from the beneficiary bank. A mail will be sent to you to confirm the beneficiary details.
i think they are sleeping after 7 days 5 working days they send me this type of massage
2nd thing
on 14 jan2011
We have taken a note of your request regarding tracking number M2N11930730 .
Your Service Reference number is SR163968244
they send me
after that till now on 25 jan 2011 they are sleeping
today i call to customer care about this, but person told me ur money already sent to your bank, but bank told me your money is till now not reached,
where is my money?my email id is :[protected]@gmail.com

ICICI has been in the cheating business for years. 2 years back, I invested One lakh in mutual fund, but it turned out to be a life insurance policy that I bought, which I never have even dreamed about as I don't need another, I am a U. S. citizen. Now I hear that it has happened to many. The agent moved to HDFC, she is not with ICICI anymore. She made her share with my money and jumped to another to repeat her tricks. And finally what they have done is even worse, they have sent me a check, but not even 1/4 th of my lakh after repeatedly asking for 3 payments of 60000 again. And that also mailed to my local Indian address where I never stayed more than two weeks after the meeting with this agent. I had given my U.S address specifically as the mailing address. But they purposely, ignored that. So they foreclosed the account now. I had started writing to them, calling them from the time I got the redirected letter from my relatives. If anybody can join me in giving a class action suite against this kind of irresponsible action, absolute robbery by the so called reputed company, please e mail at this address - [protected]@hotmail.com
Biji

Dear Sir,
My PL A/c no is LPDEL [protected] & EMI is Rs 12675/= PM . now I Have some financilly problems so my three EMIs bounced, so some persons are contact me for recover this EMIs i m saying that persons i will pay EMIs in JAN 2011 any how, than that persons perrsureize me for settlement this loan . but im not ready this bcoz financally problem, today they are come house and abusing with my wife & kids in my absence. after that they was call me from +91 [protected] and abuseing /threatning me for my life.
So pl take nessecasry disciplinary action against that persons & agency.
Regards
Y Kumar

Money2India has worked flawlessly for me for years. I had multiple recurring transfers set up to pay up housing loans in India on a monthly basis. Now they have suddenly decided to change their web user interface . There are multiple constraints - they insist that you use IE 7.x only. It does work whatever the web browser as long as you don't get locked out (with a message saying you a already logged in - when you need to restart and wait for 15-30mins). But the part that's broken for me is out of 11 odd screens/pages of recurring transfers I can only see and modify every 3rd of them. I'm now stuck with being unable to stop money going out of my accounts because those curing transfers are not visible for modification. This sucks big time - I'm extremely upset with this egregious error not being detected and fixed yet. I have called their toll free number and the reps are just clueless on the technical front and all they ask is I submit a screenshot and mail them. This to me is ridiculous - my screen does not throw any error (inability to click on page 3 of recurring transfers is hard to capture). Bottomline: I'm thoroughly disappointed and stuck with trying to manage cash going out of the country and having no way to stop it. Seems likeICICI is making money off of money2india and is not committed to putting up a reliable front-end.

POLICY NO.: [protected]
As per your telephone call informing me that I will get ONLY the sum of 9 lakhs paid for this policy and no further damages incurred on this account.

I had a discussion here in my office with your Mr Arindam Bhhaumik and Pritam Choudhury who had come to discuss this issue withme after your initial mails in reply to my mail and our telephonic conversations.

I wish to write that I need to get adequately copmpensated for all the losses incurred by me as the sum was lying with you for almost one whole year .

Had the initial promises given at the time of getting the policies the value today would have been much more as the fund value would have been much higher .

The fund's NAV was Rs.12.69 (31.12.2009) and now it is Rs.14.68. (almost 16% higher)
More than 10.5% I am expecting as compensation.
As it is I have incurred monetory losses beside mental tension due to all flase promises madfe by your executives named in my initial correspondences.

I must get the sum of 9 lakhs paid as premium and Interest @ 10.5% for the period the fund with blocked at your end.

Please note I have already handed over the Papers and Original Policy Document to Mr Pritam Choudhury for onward submission for cancellation etc. and refund.

I also wish to write that I will also like to have same treatment for the other policy [protected] favouring ANUNAYA KHAITAN as well.I do not wish to continue this policy as well.

You should also arrange to refund the basic sum ( 6 lakhs)with accrued interest for this policy as well.

Please note I will immidiately hand over the original policy of Mr ANUNAYA KHAITAN as well to your designated representative on hearing from you.

PLease do not delay this any further and arrange for expeditious refunds to me under advise to me for both these policies.

I do not want to continue with ICICIPRU on these policies due to the mistrust and misleading selling activity on part of your executives.I have been duped by ICICIPRU on these policies.

All INSURANCE POLICIES are based on TRUST and I have lost the TRUST in ICICIPRU.

For the other policies which the family has with you, God help me.

Hope to hear soon positively for my next action.

My daughter NIMISHA TRIPATHI invested in ICICI Prudential Mutual Fund scheme 'ICICI Prudential Emerging Star-Growth Folio No.1684377/84 and applied for its redemption on 27/12/2010, submitting all requisite papers- Redemption slip duly signed and opted for redemption through cheque, Signature attested by bank, and copy of canceled cheque of Punjab National Bank where my daughter has an a/c.
The AMC has not redeemed the amount neitherby cheque as desired by me nor they have sent it to my bank PNB, sector 22/D, Chandigarh, instead they have informed me on inquiry that the amount was sent to ICICI Bank ltd.
Their representative over phone told that a new application be submitted as they have already paid but the NAV will remain the same as it was on that day i.e, 27/12/2010
Thus deference of the NAV if any and the interest on the amount redeemed will have to be born by investor.
Thus my daughter is to face the difficulties and losses in getting a redemption for no fault of her, this is very unfortunate and the high handed MF is in undue gain keeping her money with them and using it on the market.

Dear Sir,
My ICICI Bank Online login got disabled and website said to contact customer service. After lot of difficulties with ICICI IVR system, i finally got to speak to a phone banking officer and he raised a service request [protected] to resolve this problem. The representative also said that the account will be enabled after an hour. I tried after 8 hours and it was still disabled. and i have been trying to contact customer support again past 5 hours. but Again ICICI IVR has some problems, it lets me in, gets my details, provides automated information, but never connects to the phone banking officer. I am kinda stuck here with no options, my account is disabled and i do not know the status, and i do not know how to contact ICICI, Currently iam out of India and can not visit a ICICI branch sooner. All i want to know is the status of the SR #[protected] .

Card no. [protected] in the name of t. Mohanan madhan closed in full vide letter dated 18.12.2006. Payment receipt nos. 1869506 dt.18.12.2006 by cash for rs.10, 000/-, receipt no. 1979179 dt.16.02.2007 by ch. No.436369 for rs.21, 000/- already encashed and receipt no.1979180 dt.16.02.2007 by ch. No.436370 for rs.21, 000/- in full and final settlement. Collecting agency name dct for 10, 000 and ibu for 21, 000 each.
Even now the account is still outstanding. Inspite of my best efforts no results. I am 62 years old put into lot of strain mentally.

ICICIM2I, they dont have proper system to transfer money to correct bank account.i dont know they say their system transfers the money but they sent money to different bank account and my transaction got rejected because they send it to wrong account number.and the main point is they dont even about these that my transaction got rejected, i have been calling everyday and m telling them to resend it to the correct account number, every day the representative will tell me to right an email.10 days passed already, i did't get my money yet. every customer representative(CR) will say write an email they will respond back to you in 24 hrs, i guarantee they take atleast 48 hrs to reply...even the CR they dont have all the details, they cannot help you at all...it really sucks, Do you know what is the fastest way to get my money back...