Jagex’s earns a 1.7-star rating from 176 reviews, showing that the majority of gamers are dissatisfied with gaming experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Runescape update(s)
To whom it may concern,
I've been a regular customer of jagex for awhile, I've been a member for 2-4 months at least. I left runescape for a little while, and when I came back alot has changed. Part of this update was that players can no longer drop trade.. I personally Thank You for that, because lvl 3 merchants who only plays the game for the sole purpose of becoming the "richest" player, since I thought it was a role-play lifestyle choice, is not anymore. I found out that after long hours spent training my mining, woodcutting, fletching, fishing skills to gain money, I cant even make a profit anymore because of the so called "trade amount limit"- I'm very disappointed. I was happy becoming a member now and then, so i can find customers to sell my hard earned items, but now.. I cant even do that.
what happened to choice? arent players free to be warriors? to be wizards? to be miners? woodcutters? fishers? - now we have no choice but to fight and gain quest points just so that we can trade higher amounts of items and make money.
Again, good job on the "drop trade" update.. but you seriously killed off my lvl 3 merchant. Its freakin useless. I used to mine runite ore in the wild at lvl 3 so i can sell them for 10k each, I cant even do that without proper quest points.
So to whoever thought at this "trade limit" idea was a good one.. You're an idiot. plain and simple. I love runescape, but that one particular update is a pain in the ###.
Sincerely,
Ex-Customer
The complaint has been investigated and resolved to the customer’s satisfaction.
Ridicoulas 1 day ban
I am a long time player of runescape and i was appauled to find out that jagex listens in to my clan chat while i understand why swearing publicaly should be punished, however, i do not see how it can be offencive when i am talking PRIVATELY to my friends on a PRIVATE talk. This is an utterly useless rule especially as the swearword itself was not even spelled properly!
This is a redicoulas rule yes but i still would not complain if i could at least try to fight this and get my account un muted but as i am a gree level player i cannot even do that!
Again this is still not so bad, i can wait a day and go back on after registering a complaint (like this one) but instead of being able to go streight from runscape hompage i had to search the internet to find it, so at the VERY, VERY, VERY least you could put a link to this on runescape!
As you will no doubt be wondering "you say this but you probally dont have a solution" i would like to say that i do have a solution: have an option on the clan chat that makes a message appear to thouse entering the chat "you are entering a chat that may contain offencive language in it, do you wish to continue?" or something like that.
The complaint has been investigated and resolved to the customer’s satisfaction.
Jagex has the right to listen to your "private talks" you could be plotting anything as that would mean to Jagex. If you want to talk freely then try Windows Live Messenger or Yahoo Messenger and even if you misspell the word it still counts as an offense don't even try to say an offensive word. Jagex tries to keep the game safe and fun for everyone to enjoy.
Dude... That means your friend betrayed you and reported you.
kero banir o lord fredi4 do runescape
Tricked out of items
I got tricked out of full guthnas and various other armor worth about 6mil. I went onto a website that this player was saying about in order to join a large clan(he said they were into GWD which I like)I clicked on the link and ENTERED MY PASSWORD ON THE RUNESCAPE SITE ON THEIR CLAN FORUM PAGE and then I relised it was a scam but by then it was to late, my...
Read full review of Jagex and 2 commentsUnauthorized charge and denial of it
Ordered two month subscription, runescape or "it comes up Jagex ltd. on my bank statement, charged me the 12.00 for two months and also a 61.09 charge for which I still have no idea what for since they are denying the 61.09 charge completely and I even obtained proof from my bank, attached it in the e-mail to them, and they still deny it ever happened. Horrible Company! Parents better beware! They should be sued, I'm betting there are more out there since there is literally millions playing. Please if there are any more that are out there, let's get together and start a class action lawsuit against them. They should NOT be allowed to even exist with these kinds of scams.
I have made a new account on runescape because i havent played it in a while and so many things have changed, so i decided i want to give all my money 800k to my new account so i did and that worked, then i changed my mind and decided i would tranfser it back to my old account but it didnt work it said there is a 25k limit. so i researched that problem and i heard of a way of bypassing that which was to get killed so when i drop it my other account can pick it up. i tryed that and i only left 25k behind and lost all the rest. Im so furious, Im also sure that many other players of the game hate this 25k limit rule espiecally if its the same scenario as mine where i want to tranfer stuff from my own accounts. If there is anyway you could fix this problem for me and possibly give me my '###' back please email me.
adins_2_deadly@hotmail.com
i would like 2 know why my account has been banned. I was playing in a normal browser (chrome) and suddenly logged me out it had happened earlier and I didn't know why it did so i logged back in, and now i am permanently banned and i was doing really well. if you would like to discuss more about this the i suggest you should unban me. Also when i click show evidence it wont load so i am assuming this was a mistake and it better be because i enjoy playing runescape as it adds a fantasy world in my imagination with witches wizards warlocks warriors etc... Finally i would like you to please fix this and soon as i would like to play along side saradomin against zamarok.
Jagex has the word gay listed as a swearword. I understand that there are many players in runescape who are young and may use the term offensively, however there are many other words which you can get away with. For instance, dam, shut up, ### and any combinations with ###, butt and any combinations of butt.
The list is extensive. Is banning the word gay in any way of teaching people about tolerance and understanding? I understand completely the need to stop offensive material, yet this seems totally out of proportion. I am aware that many people use the word gay to mean bad or stupid when referring to someone else, but banning the word sets up in children's minds that they shouldn't use that word in much the same way that some people refrain from saying black to refer to african americans/englishmen etc.
I have attempted to contact Jagex and runescape through customer support, asking why they feel they need to ban the word gay as well as explaining why I feel it is more damaging to have it listed as a swearword, yet nothing has come back.
In the general sense the word gay is not offensive. I strongly hope that the many young players will not register this ban subconsciously, and be nervous to speak about the ranges of sexuality that our society today accepts.
What the heck i'm STILL paying for my membership on runescape and for some reason i'm a free worlder its really ticking me off what is this a scam or something?!?!?!
Poor service
I was playing Runescape when some idiot was going around saying that Runescape 3 was out. (How many other fans are being suckered into going here too! I, being a real fan of Runescape, went to find it at Runescape3.eu. Shortly after this, I realised my account was trying to be hacked, so Jagex Runescape decided to lock my account. I filed all the necessary appeals needed to prove who I was and all my recovery questions needed. I was then told to wait 3 days for approval. I did and so far nothing has happened and it looks like I have to appeal from the start again with yet another repetition of all my recovery questions again! In the meantime, I am paying for an account that I cannot use. Also, if someone else has hacked my account, they would not know my recovery questions would they!? They might just be dropping all of my things for someone else to pick up! What the ###! What brainbox is running this show? Helloooooo, if I know my recovery questions, then I am the real owner!
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
i have had my account locked and my password changed and also a pin attached to my runescape bank all in a week i did not do this and i would like to know who has done this as a runescape member i feel that it would be courtiess of yourselves to invesigate this as i may know who is doing this and all our probs could be solved
Fraud
i bought a runescape from them and in about a week they changed my password and deleted my recovery questions and i have now lost loads of money
Stupid new updates
Runescapes errorto try to make it fun for us
I used to play runescape until it got banned for people hacking my account and swearing on it. Also now it is permenantly banned.
Now i have started playing it again and the stupid 3k tradeing rule has just made stupid for everyone. Now you cant even make a profit. All people want is either a maybe 20k tradeing diffrence of no tradin diffrence but still keep the pricing so people cant get scammed that much.
If they do follow up my complaint please could you ask them to eamil me.
Thank you for reading Joel Drake aged 11
I've been playing runescape for about half a year.Runescape is getting gayer and gayer.Jagex workers, changed the health, weapon, trading limit updates back the way they used to.I say this for everybody when I say u guys are really gay.
this stupid trade rule my friend was going to give me 1m and now i dont want to play because of this stupid rule
will yall please take the trade limit off
the trading
its not fair that you cant trade any amount you want because people mite want cash and people might want to quit rs not me though and they have 10m or more or 1m it would take them ages to sell everything and get rid of it but i want some stuff people offerd me 1m but i cant cuz of the trade limit
well i play runescape and now it gone new i think its rubbish it keeps on freezing and its slow to load things so whay dont you put itt back normal
stupid new updates. i can`t play runescape.
i want play runescape.
Fraud and scam
Okay this is a total load of bull! My account axis10045 has had a few bad runs with breaking the rules. I admit that It's my fault that I was wreckless in how i behaved. And after around 9 months, I had 5.7 black marks. Okay well today when i logged in, i was branded a racist by a random person (believe me i am not racist). Anyway 4 hours later i log in... and BAM! permanent mute!. I was like OMFG! So i went to check what i did wrong, then i gasped! my black marks rose by an entire 10! i had 15.7 black marks! I was like "oh my bloody god!" It was so unfair. Since when does 1 report give you a perm mute and 10 black marks? hell! my account will be banned (very ikely) by tomorrow as i am over the 10 blk mark limit. I have been forced to end my membership subscription and although probably in vain, appeal the offense. I am really mad as this is my main account.
i've got scammed by Liam 1750
and i really want my 2 mil cash back
i thought runescape wasn't like that so jaqex please help me
guthixking
I got per ban for saying i think jews are nice people... i know what u mean.
cause there is no chance that you went in and broke the rules and then decided to come here and BWAAAAAAA about it.
At all
What so ever
Next time try and follow the rules!
hi i just made mi acc a member "ugotranged96" and im so pissed off sorry to say it but some 1 has locked mi acc mi mate found mi shet of passwords and i would realy like mi acount back plz jagex i would plz like mi acount back mi mum is pissed as well :( im trying to find your numba jagex im gonna ring
Omg thats a load of sht! i can't believe that happened to you! I don't know how Jagex think they can get away with banning you because of 1 report. Its just sht! dude!
Bad business practices
Fu* jagex - do not let your kids play runescape! They will take your child's money like they did to mine and ban you for no reason what so ever. One huge scam! No service, automatic responses. Banned because my brothers account name was "anice luver1" - anice being his girlfriend.
My brother bought a full years membership for $55 usd, they banned him 12 hrs later and kept the money. Parent be aware, by jagex not having customer service they can ban your childs account and keep your money with out any further notice!
Do not trust jagex!
I could have written what runehater just did except I was a member for 7 years and never a black mark before being falsely accuses of macroing< I'll never deal with jagex again.
I've been banned for "macroing, " which I don't even know how to do. Jagex conveniently provides no evidence, so you're guilty just because they say so, and you have no opportunity to appeal. The "appeal" page is bogus - they never pay any attention to it. They do not refund your money, they lie, they insult your intelligence -- they have the worst customer service I've ever encountered. Do yourself a favor and don't buy a membership. I was a loyal customer for 4 years and they screwed me.
I got banned too they claimed I was macroing but I haven't been able to play because of computer problems. kind of hard to macro without a computer. Clearly they ban randomly with cause or evidence.
but it doesn't SAY anus, it says anice, ### [censored]ex. I payed for membership, and two days later they locked the account because they "have evidence" that someone is using my account, yet whenever i log in, it ALWAYS shows MY ip address...the account has been locked for a week now and the appeal is still "pending" their bull ### customer service is costing them their customers and soon enough they will go bank rupt. can't wait to see the day. Did i mention that my account is a member? the appeals should be faster for members -.- I won't be issued any credit for the time my account was locked...
And the fact that the name reads "Anus Lover" and so could be considered offencive never once crossed his mind...
Well my membership is fine. Maybe a problem with your computer? ...
Family matter
This is the only way I can speak to my brother sence I am in foster care. For the last 24 hours or more I have been permently muted. Sence thin I have not been able to speak to my brother. He trys to talk to me but thinks something is wrong sence I dont and cant answer back. I know now that I have broken some rules. But did not know anything about how to appolgise or the importance of the appeal. My brother is my life. Hes all I have dont take that away from me. I beg u.
You were obviously muted for a reason, they wouldn't mute you for fun. It was your fault for what you did and they do that so you will learn from your mistakes
Jagex runed runescape
jagex runed runescape they made the prices to sell verry low and to buy verry high and made it to were you cant pk and cant trade more than 3k over the price its verry boring now they took out items i liked and itemes i liked at ge plz help
i fing hate new runescape up date they screwd it up and now im never playing again
Its need become funner after level 100
It beats the bots that we had before.
buy runescape gold, powerleveling, account, items, equipment
go to usfine.com
i m alaa_360 i sent in email 10$ dolar i m need membership ...
hi i m alaa_31. RuneScape HD has authorized PayByCash to process alternate payment options.
2. We've been processing payments since 1998 and process millions of transactions every year.
3. Once we receive your payment, our systems will communicate it to RuneScape HD -- it's that easy!
60 i need membership
Exactly and jagex will suffer for ruining their game. If you want justice go on the runescape home page and look at the players during peak hours. its down to 100, 000 now. before all the updates it was 3-4 million. Way to go Jagex by ruining your game. A fast fact for any Jagex member viewing this. : Real World Trading was the only thing keeping your game alive. Congratz on destroying it.
i concure
there needs to be more lobster fishing spots for all players and not just on karamja maybe one in lumbridge or alkard
jagex changed everything ok i no i said change the tutoral but i meant also u let ppl talk because i want to talk to other ppl when i make new accs.but NO u just had to say no dont let them talk it idk bad or something!
all i ask is that u let us talk when we make other accounts or im oing to tell everyone tht is a member on runescape to not play ruunescape anymore
and thats means ppl i dont no! ha!lol
Scam and cheating
My son plays the game bought some items to assist with playing the game, oh the company changed hands and they will not supply us with the $80 of items he bought but gave a discount of 25% on other items ($65). he then bought more $65. Then on friday march 17th all the items he had bought were gone and they will not give a reason. They said someone must of got his password and took them. They could of been the ones that took it in 3 weeks he spend over $200 and it is all gone and they will not help. What a big ripoff, so beware.
The complaint has been investigated and resolved to the customer’s satisfaction.
i want to know why we get in trouble for botting its our account we should be able to do watever we please with it. just saying
an i think you should make corrupt dragon armor on runescape not be able to disssapear like its stupid give us non members a break every once and awile.
jeeez, dude you need to chill -.-
im ###ing complaining because they wont rest my level 137s ###ing password after i forgot it when i moved.. ###ing jagex are ### completely they ###ing suck at owning a game they need to go all kill themselves and top torturing innocent runescape players who forgot their pasword. ###ing dipfag jagex ###s
They are NOT entitled to give you your money back. You purchased the subscription without checking out to see if your computer would be able to run the game. Everyone else who plays Runescape has a computer that can handle the very small requirements. Go to another computer to play the game, otherwise you are not getting any money back.
oui bonjours moi je joue à runescap jai une sugestion à vous
faire jaimerais quand ont ce marier que sa resemble à un mariage comme en vrais vie un peux si vous pouver
et avoir tout les encienne quête que les personne qui ont pas réusi à temp de la faire sa serais génial pour tout le monde sur runescap
de nouveaux linge à ce mêtre et des cheveux déférent à tout les jours mais quil reste toujours la les coupe de cheveux
et que le dragon sois pour les abonner et non abonner
parce que cest pas juste pour les non abonner juste cette armur
merci de votre compréention sa serais tres aprésier de votre pard
jaime le changement cest cool je suis une fans de runescap
omg.gold4rs is scamer!
IDIOTS they meant items from the JAGEX STORE FFS
i got on gold4rs and some foriener told me i needed to be a member to get my gold so i blame u jagex for having to be a member just to get rs gold thats stupid sht right there.
Im sick of runescape i went to the wildees and lost 13k im sick of scammers they r all jerks thats can go to the devils world.
i agree with night teror jagex made me a mod and i scamed liek 10 people got 1bil so next time dont try and buy sht unless u want to be scammed
Stolen runescape account
jagex is a f*****g useless site my runescape account was stolen and i have tried for 2 weeks to get it back and they keep saying denied i am topcat33s on runescape my mate stole my account and them f*****g c**ts wont give my account back. i am outraged and appaled by the customer service on jagex. Signed- dean toplis (topcat33s)
Read full review of Jagex and 55 commentsI can't play runescape anymore
i'm so angry that because the jagex company upgraded runescape because i really liked playing it and because they upgraded it my computer's not good enough to load the game code and now i can never play it again. GOOD DAY
Read full review of Jagex and 59 commentsScam and stolen account!
Ok so here's the deal, My account was stolen because someone somehow has gotten a hold of my transaction receipt's I am believing that they have to know my email password I am guessing maybe I have a keylogger program on my pc, but that isn't the problem see the problem is for one I can not receive my account back fully because I can not contact this company I am a UNITED STATS based player of a UNITED KINGDOM based game I should of known there was a problem before i started, so anyways to the problem the account of mine is no longer in my hands but they are still withdrawing money from my credit card? Ok I have had enough I have spent over 50 dollars trying to contact this company every number a place gives me to call either gives me another number to call or says they have nothing to do with jagex, ok so i finally got the actual jagex number wow and yes i have it i have supplied it and so every knows it please look 0022-[protected] that is the true jagex number call it see what they have to say about you're problem. That's right an automated voice message machine that says they don't receive phone calls. Ok so you don't receive phone calls and you don't send email's back, so here's my question do you receive lawsuit's? A 100 million dollar company can not afford a business phone for problem's like this? Any help would be nice.
The complaint has been investigated and resolved to the customer’s satisfaction.
they dont unblock accounts, and they not helping and give more chances, they paltform is like dictator, dont play there games i hope they will get bankrup
I was permanently muted on my account for no reason, but other players continue to say things like "kill yourself" in the game with no repercussions. They haven't shown me any proof as to why I'm muted, but continue to allow players to say other things without any consequences.
my account was banned permanently, I haven't played in a long time. For the second time they hacked my account
They keep your card on file even after removing it from their systems. If you don't stop automatical renewal of membership their system will re-add and charge ur card again. They will do anything to keep charging ur card
I've reached out to CS multiple times but have not been able to get any traction at my account to be looked at. The account was quickly banned which makes me think it was an automatic system ban. I've spent money on Membership and feel my account was unfairly banned.
Email assosiated with my account is j111oncher@ymail.com
Fraudulent charge on 12/24/2022 - never even heard of this site before. Contacted customer support -they requested additional info on my credit card - NEVER HEARD BACK. Have sent 5 additional requests for response.
Here are the emails also:
[Jagex #4129247] Re: Fraudulent charge8
Yahoo
/
Sent
Jagex Support
To:
rebec31
Mon, Dec 26 at 7:17 AM
##- Please type your reply above this line -##
Mod Fozzy (RuneScape)
26 Dec 2022, 13:17 UTC
Hey Rebecca,
Thanks for contacting Jagex Support. Mod Fozzy here to help!
Payments to Jagex will be for one of our online games such as RuneScape or Old School RuneScape. Players can make payments either to purchase membership for our games, or to buy virtual currency to spend within them.
To investigate further please reply with as much of the following information. This information will only be used to identify the specific payments being charged to your card. Rest assured we will not require the full card number, nor any security information such as the CVV code.
The information we need is:
• The first six digits
• The last four digits
• The expiry date
For example: 1234 56xx xxxx 7890 MM/YY
With this information we can find any payments being charged to your card and investigate further.
Alternatively, if these payments are being made via PayPal, please include your PayPal email address.
If you have any further questions or queries then please head over to our Online Support Centre.
Kind regards,
Mod Fozzy
Jagex Support
rebec31
25 Dec 2022, 14:32 UTC
In addition a second attempt for a purchase of 39.99 was made but I have my card locked
This email is a service from RuneScape. Delivered by Zendesk
[7EYEG0-Y44WM]
Rebecca Rainey
To:
Jagex Support
Mon, Dec 26 at 9:49 AM
I don’t play any games - my card keeps getting used for this site
XXXX
Last 4: XXXX
Exp7/24
Show original message
Rebecca Rainey
To:
Jagex Support
Tue, Dec 27 at 1:28 PM
Any update on this?
Show original message
Rebecca Rainey
To:
Jagex Support
Tue, Dec 27 at 11:55 PM
Show original message
Rebecca Rainey
To:
Jagex Support
Wed, Dec 28 at 12:37 PM
Still waiting a response
Show original message
Rebecca Rainey
To:
Jagex Support
Thu, Dec 29 at 5:56 AM
Unacceptable - I’ll
Be contacting BBB
Show original message
Rebecca Rainey
To:
Jagex Support
Thu, Dec 29 at 2:44 PM
Show original message
Rebecca Rainey
To:
Jagex Support
Thu, Dec 29 at 5:31 PM
I want a response
Almost all last day the servers were offline. I still had my membership for that day and could not use that service. You owe me a 1 day membership service
After playing Runescape for more than 15 years, I have been locked out and cannot get into the game
I do not know who you are but you just took 130.00 form me. This is ridiculous and fraud and I have reported it to my bank you will not get another dime. Thiefs! I have no product number or acct3 because this is a fraud! 8/5/2022 11:22am
Jagex Reviews 0
If you represent Jagex, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Jagex
Here is a comprehensive guide on how to file a complaint or review about Jagex on ComplaintsBoard.com:
1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in to proceed. If not, create a new account to get started.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Jagex in the 'Complaint Title' section. Be concise yet descriptive.
4. Detailing the experience:
- Provide detailed information about your experience with Jagex. Include key areas such as transactions, nature of the issue, steps taken to resolve it, company's response, personal impact, etc.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.
8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about any developments regarding your complaint.
Follow these steps carefully to effectively file a complaint or review about Jagex on ComplaintsBoard.com.
Overview of Jagex complaint handling
-
Jagex Contacts
-
Jagex phone numbers+44 1223 423400+44 1223 423400Click up if you have successfully reached Jagex by calling +44 1223 423400 phone number 0 0 users reported that they have successfully reached Jagex by calling +44 1223 423400 phone number Click down if you have unsuccessfully reached Jagex by calling +44 1223 423400 phone number 0 0 users reported that they have UNsuccessfully reached Jagex by calling +44 1223 423400 phone number
-
Jagex emailspress@jagex.com100%Confidence score: 100%Supportdpo@jagex.com100%Confidence score: 100%
-
Jagex address220 Science Park, Cambridge, CB40WA, United Kingdom
-
Jagex social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all Jagex contacts
Recent comments about Jagex company
Old school runescape
Nin Nin Game
6 reviews
Gamehag
10 reviews
Scopely
7 reviews
Wind Star Games
10 reviews
Fortnite
9 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
buy runescape gold, powerleveling, account, items, equipment, go to usfine.com
i been a Runescape person for a little while now for some reason or another my guy cant talk his name is jocool361 i dont think he was reported or anything do you know a reason why he cant talk please help! jocool361