The Scooter Store reviews and complaints

got the number off tv and there claim is "if we qulify you and your ins. turnd you down, we will give you the scooter at no cost" so i called, got a return call and answered several health and personal questions was told they would handle everything, and i definatly qulified. never heard from them again, nor did my dr. who they were supposed to contact and i provided contact info for. called them several times, no call back

I'VE HAD THIS JAZZY 1160 POWER BARIATRIC WHEELCHAIR FOR 1 1/2 YEARS AND THE CHAIR HAS BEEN MESSED UP FROM DAY 1. THE CHAIR IS MAKING NOISES, CLICKING NOISES, AND ETC. I WANT A NEW CHAIR ASAP. WHEN I CALL FOR THE REPAIR SERVICE THEY DON'T WANT TO REPAIR IT OR THEY TELL ME I'VE GOT TO PAY OUT OF POCKET.

medicare provided the chair i am a double knee bilateral amputee they said i was denied, and any repairs need to be out of pocket it is a piece of crap but its all i have...

LET THE BUYER BEWARE! These are people you do not want to get anywhere near for any reason whatsoever. They are skilled only at getting paid by Medicare, and after that forget customer service. After receipt of the chair, I ordered an Assist Tray. It was not as described or pictured. I sent it back by UPS fully insured, at a cost to me of about $45. It was received by them 3-1/2 months ago and signed for by their employee "Stolinski". I have tracking number and reference number.
Credit card company reports they have never given me a credit.
Now they are billing me for $231 showing it was returned, but that I still owe them $231. I wrote them and explained the situation and begged for a written answer. None received.

Now I just received a repeat bill of $231, completely ignoring my letter. Apparently, everyone at THE SCOOTER SCOOTER SCORE, NEW BRAUNFELS, TEXAS, is out to lunch.

If you want a power chair, go someplace else and read reviews first.
Perhaps these people think I have a mental problem and will foolishly pay them again. Worst company I ever dealt with.

Its making noises because you are so ###ing fat the chair frame and suspension is loosening up. The clicking sounds are from the gearbox, which you are also overloading.

I am going through my problems with the Scooter Store too...they qualified me, they came to my home, measured doorways, my height, weight, etc. etc. then I was told I would have the chair in about a week. After almost 3 weeks I called them to check on status, at that point I was told my insurance (Medicare/and supplemental) turned it down. So where is my FREE chair. Almost 3 months later I am still getting the runaround with them, and so is my Dr. (she submitted all the forms that they needed) but we still wait.
I would never recommend them to anyone...and when I see their commercial on t.v. I want to throw a shoe at the t.v.

I'm 100% on your side you would think myself being a Doctor I cound do this very easy, lol when the paper work got to me I COULD NOT TELL WHAT THE HEL* WAS GOING. I HAD CALLED THE NUMBER OFF THE TV ADD AND ASKED FOR A POWER SCOOTER WELL THE PAPER HAD ME DOWN AS WANTING A POWER WHEELCHAIR. THEY STATED I DID NOT TELL THEM WHICH I WANTED SO WHEN IT ARRIVEDIT WAS THE WHEELCHAIR AND MY DAD NOT KNOWING BETTER BECAUSE OF HIS MIND SIGNED FIR IT AND I SPENT 4 DAYS TRYING TO CORRECT THE ORDER WIYH NO LUCK. I WAS TOLD IN 5 YEARS HE COULD GET A NEW REPLACEMENT CHAIR THE ONE HE WANTED LOL SO THIS ONE HE HAS SITS IN A ROOM COLLECTING DUST AND HAS BEEN USED ATOTAL OF 20 MINS 19 OF THEM BY MYSELF AND THE 1 BY HIM HE IS SI AFFRAID OF IT TIPPING OVER HE WILL NOT EVEN SIT ON IT. I WOULD SELL IT BUT I DONT KNOW THE LAW AS FAR AS THAT GOES BECAUSE IT WAQS PAID FOR 100% BY MEDICARE AND MEDICAIDE SO WHAT CAN I DO BUT WAIT ONLY 2 1/2 MORE YEARS NOW LOL

Unfortunately your chances of being serviced by The Scooter Store are very slim. Due to the proven but still "alleged" Medicare Fraud by this company, and the recent FBI raid on their buildings, they do not have enough employees left to handle all of their customers requests. Once the FBI investigations are complete, and those responsible for the fraud are brought to justice, this company will close their doors. The only suggestion I have would be to contact the manufacturer of your husbands chair and explain the situation and ask what other company you can contact for service. (Contrary to popular belief, The Scooter Store did not manufacture their products, rather they bought them from a company such as Pride Mobility for a fraction of the cost that they billed Medicare) Any DME company in good standing with Medicare should be able to service the chair. I would also complain to Medicare. But definitely contact the manufacturer of the chair for assistance! Good Luck!

I have been trying to reach the Scooter Store by phone for over a month. I have tried every hour of the day every day of the week and get the same thing: A pre-recorded message stating they are experiencing higher than normal call volumes. There is an estimated wait time of six minutes. They are no longer taking new customers. If you stay on hold, in exactly one hour it will hang up on you (you listen to the same message over and over and then CLICK it hangs up in one hour). It does not matter which number you call- the 800 numbers, the local numbers, the service repair numbers- all the same. My husband has a special built electric wheelchair that was custom built by the scooter store for neurological problems. This is not the run-of-the-mill "scooter for going out to the mall. This is a specialty chair that he needs just to get to the bathroom. I have been trying to reach someone at the scooter store since early March, even by email, and have received no response. The pin is broken on the motorized leg lift thus the legs do not swing away so that he may get into the chair. Furthermore, the chair is not charging correctly, not holding a charge. This chair is only a little over a year old and while it is used daily it is used to get to the bathroom or the living room or on a para-lift for transport to the hospital. He cannot use a manual wheelchair because he is too neurologically deteriorated. There is obviously a black-out on media reporting because I have not seen much news about the inability to reach ANYONE at ANY number for the Scooter Store and I am sure it is not just me having this problem. Sadly, if I cannot reach them to make these repairs, I have been told that the repairs have to be paid for out of pocket. The only story that I have found is at this link : http://www.9wsyr.com/content/news/your_stories/story/Disabled-man-not-getting-any-help-from-The/uO_FN-8lh0Cle9GCEyYc5g.cspx

You are correct, The Scooter Store is in it only for the money. They only care about selling you a chair and billing it to Medicare, after that it is not their problem.

I have been trying to reach the Scooter Store by phone for over a month. I have tried every hour of the day every day of the week and get the same thing: A pre-recorded message stating they are experiencing higher than normal call volumes. There is an estimated wait time of six minutes. They are no longer taking new customers. If you stay on hold, in exactly one hour it will hang up on you (you listen to the same message over and over and then CLICK it hangs up in one hour). It does not matter which number you call- the 800 numbers, the local numbers, the service repair numbers- all the same. My husband has a special built electric wheelchair that was custom built by the scooter store for neurological problems. This is not the run-of-the-mill "scooter for going out to the mall. This is a specialty chair that he needs just to get to the bathroom. I have been trying to reach someone at the scooter store since early March, even by email, and have received no response. The pin is broken on the motorized leg lift thus the legs do not swing away so that he may get into the chair. Furthermore, the chair is not charging correctly, not holding a charge. This chair is only a little over a year old and while it is used daily it is used to get to the bathroom or the living room or on a para-lift for transport to the hospital. He cannot use a manual wheelchair because he is too neurologically deteriorated. There is obviously a black-out on media reporting because I have not seen much news about the inability to reach ANYONE at ANY number for the Scooter Store and I am sure it is not just me having this problem. Sadly, if I cannot reach them to make these repairs, I have been told that the repairs have to be paid for out of pocket. The only story that I have found is at this link : http://www.9wsyr.com/content/news/your_stories/story/Disabled-man-not-getting-any-help-from-The/uO_FN-8lh0Cle9GCEyYc5g.cspx

where is my chair?

6 mo. ago I contacted you and applied for a Scooter ...went to my Doctor and she completed your questions and wrote a prescription for me. Your company sent to my home a Scooter Store employee to measure my doorways, and take my measurements for the chair. When the employee left he stated I would be receiving my chair and someone to work with me to operate it, either later that week or the following week. To date I have not received my chair.

Your advertisement clearly states that if you pre-qualify me for a Scooter and I am denied later, you will give me a Scooter FREE. So where is my Scooter?

My patience over these last months has worn thin. My need for the chair has not. I am requesting a letter from your company in writing as to why you have not complied to your ad(s).

If your doctor fills out your paperwork but does not qualify you, you cannot get the chair. If it comes to the time of delivery but you do not have the space in your home to use the chair/do not plan to use it indoors/cannot operate it by yourself/do not like it...etc then they cannot leave the chair with you.

The Scooter Store's advertising promises and actual service are complete opposites. Doctor visit, forms completed, several calls, produced NOTHING. Doctor gave us copies of his completed forms and told us he's had nothing but problems with this company . The Scooter Store is one of the absolute worst companies I've ever had contact with!

From their website: "No wonder we can offer The SCOOTER Store Guaranteed Freedom Program. With 96% of our claims approved by CMS, seldom is someone qualified by our program denied. But on the rare occasion it does happen, we stand by our word and give them their power chair absolutely FREE"

Sure looks like a promise to provids "...them their power chair absolutely FREE" Whats up with that

I have seen there commercials and they have never said that. Why would they give you a chair for free if they did not qualify you. Do you see whats wrong with that statement.

I have contacted the salesperson several times complaining about the chair that they have sold me. All he was interested in was selling me the most expensive chair medicare would approve, using the excuse that, that was the kind of chair my doctor said he wanted for me.. All the script says on it, is order one electric chair.
He said I needed this for that etc...got one the most expensive chairs medicare would approve, and all I wanted was a regular Jazzy. I had one before and never had any problems..They even measured me for this chair mind you. My feet don't reach the pedal, my thighs hang over the edge of the seat cutting my circulation.. I'm in extreme pain after sitting in this chair for only a few hours. I've asked them to please either fix it, or let me have the regular Jazzy, but they refuse, and this chair cannot me fixed in order to accomidate me comfortably. I am extremely upset, one that medicare is stuck paying for this, and I am stuck with this chair for not under 5 years, and if it still runs right, I am stuck with it until if breaks to the point where it's too expensive for them to fix.I actually had to have my doctor up my pain medicine to compensate for the extra pain this chair causes me. If there is anyone out there that can help me please let me know, I have fought them over this chair for over a year now. Thank You.

I never buy nothing in that business but are not a unique. I have a scooter who are my own hell, a first a business sell a use and body damage for new, and broke outside many times, after claim give me another, but use and was much worse, last years get two services and now another two services, Invacare lynx 3, a worse of worse, a last services was cost medicare near to 3.000$, motor, axle, ground board, two back tires and many another part, a second day I was use I was go for test, I was drive for around six block from my house, when simple shut off for two time, battery was full charge, a number 3 time shut off not back, I have medical condition, bad arthritis in both hand, severe pain, and push scooter was a last thing for me, also was need disconnect a battery because include disconnect both will a brake was doing much hard push, I was lucky one black man help me take to home. Inside I connect again a battery and scooter start working. Push a scooter set my paid more severe who a own hell, and for hours I was cry, now much less I can walk. I can't walk a few block for take a bus, I no have a car and when I was call a business she offer send a repair man, but that brand never be will work normal, and I scare use and hate. Invacare have 1000 times complain of poor quality, and a solution are I was apply for a new and different brand scooter from Medicare, a first scooter Medicaid was paid, but need wait, my Doctor was not fill paper complete and a store was offer help, and hope get a new and get peace I never had. I not recommend no one buy nothing from Invacare, not scooter or wheelchair.

I have been trying to reach the Scooter Store by phone for over a month. I have tried every hour of the day every day of the week and get the same thing: A pre-recorded message stating they are experiencing higher than normal call volumes. There is an estimated wait time of six minutes. They are no longer taking new customers. If you stay on hold, in exactly one hour it will hang up on you (you listen to the same message over and over and then CLICK it hangs up in one hour). It does not matter which number you call- the 800 numbers, the local numbers, the service repair numbers- all the same. My husband has a special built electric wheelchair that was custom built by the scooter store for neurological problems. This is not the run-of-the-mill "scooter for going out to the mall. This is a specialty chair that he needs just to get to the bathroom. I have been trying to reach someone at the scooter store since early March, even by email, and have received no response. The pin is broken on the motorized leg lift thus the legs do not swing away so that he may get into the chair. Furthermore, the chair is not charging correctly, not holding a charge. This chair is only a little over a year old and while it is used daily it is used to get to the bathroom or the living room or on a para-lift for transport to the hospital. He cannot use a manual wheelchair because he is too neurologically deteriorated. There is obviously a black-out on media reporting because I have not seen much news about the inability to reach ANYONE at ANY number for the Scooter Store and I am sure it is not just me having this problem. Sadly, if I cannot reach them to make these repairs, I have been told that the repairs have to be paid for out of pocket. The only story that I have found is at this link : http://www.9wsyr.com/content/news/your_stories/story/Disabled-man-not-getting-any-help-from-The/uO_FN-8lh0Cle9GCEyYc5g.cspx

I can verify that Paul is correct. I have also worked for the Scooter Store and the question of hospice is asked before the equipment is sent out. He is also correct that if the order is placed and the patient is then put on hospice before the order completes and bills that medicare will deny the claim. The Scooter store has no control over timing and cannot be held responsible for this type of issue. Please see http://www.thescooterstore.com/howitworks/guaranteedfreedom.aspx for conditions. This is available on the company website and clearly explains what the conditions are.

I work for The Schooter Store. All guarantees have conditions. One of the conditions of the "mobility guarantee" is that a customer NOT be on Hospice. This question is part of the established script used during the initial interview. We never proceed if the answer is "Yes". We have a good reputation with Medicare and it is well extablished that Medicare does not pay for mobility equipment when a patient is on Hopice. If the patient in question signed on to a Hopice service between when the order was placed and Medicare was billed, then that is unfortunated timing but not The Scooter Store's fault. BE ADVISED: Get all your mobility equipment delivered BEFORE signing on to Hospice.

Customer is NOW in the Hospice.

Maybe there is more to the story? This doesn't sound like them. They have a pretty good reputation for standing behind their promise. My aunt had a wonderful experience with them. What was their reason for repossessing the scooter?

The thing is that when The Scooter Store delivers the Power Wheelchair they already have all the needed Paper work to get your claim qualified with your insurance. If for any reason your insurance does not approve the claim because they do not believe you need the Power Wheelchair then The Scooter Store does fight your claim because of curse they do not want to lose money since they have already delivered your equipment. There are some cases where The Scooter Store does have to pay for the equipment cost. But, to assure they do not lose money they make sure to have good, detailed paperwork with all of the Medicare or Private insurance requirements that way the claim will not get denied.
into the process

Ask the scooter store how many "free" chairs they have ever provided...you're right, this is misleading advertising. Not false advertising because they are very clever in how they fool you...but very misleading, just like everything else they do.

Your complaint should be with Medicare, not The Scooter Store. It's their rule that requires your mother to go to her doctor, not the company's. The commercials do not offer financing, so I'm not sure what the first poster is talking about. The third post is just nonsense. If the company qualifies you, delivers a unit, and the claim is denied, then the company will not come and take the unit away from you.

The Scooter Store claims they will give you a free scooter if they qualify you. well they qualifyed me twice and my insurace turd me down and they did not give me a scooter. as i see it thats false advertisment. so this one leg man has to relye on a wheelchair to get around.they are liars.

I could not agree more. Been dealing with the Scooter City in Coquitlam BC Canada since December 2011. My mother in laws chair was purchased and has been a disaster in numerous ways*jerky ride* *stops without warning* *hard to get up ramp* but when I speak to this Pamela, who is the owner and the one you see using a wheelchair in the ads( she is fully able bodied as you see her standing at the end of the commercial so that sure looks bad...like they don't have anyone willing to be in their ads, that REALLY bought a chair from them.) she just gives me the brush off and in fact wanted me to pull some little tricks on my mothers carrier to move things along according to her when in reality I find she just wants more purchases to be made and paid for by the carrier, so they don't care for a 72 year old woman will they care for YOU? Pamela asked me to put my mother in law on the phone and make the company feel guilty...but Pamela won't do a thing herself as they have the money now.

Sadly, I have to agree, the Scooter Store is all about selling chairs. Their Customer Service is one of the worse I have ever dealt with. The chair was for my mother-in-law. It arrived and was covered 100%. One hour in the chair and my mother-in-law was in enormous amount of pain. The chair seat didn't fit her properly and caused her legs to go numb and severe spasm. Plus, it only had 1/2 inch clearance to get thru her bedroom door, so she would get stuck. We called the company the next day. They said they would do what they could to make the chair more comfortable... a gel seat or leg lifts. Then they don't get back to you. We call back... you have to go through the story again, they say they don't understand why no one got back to us, they will look into it and call us back. No one calls. We call again. Same thing happens. Call again. Oh, you need a doctors prescription. We call the doctor, he sends the prescription. Nothing. We call again... AGAIN, they don't understand why we haven't been taken care of, so sorry, we promise we will take care of this. Nothing! We call AGAIN... this time they say the doctor didn't sign the note. Then why doesn't someone call us!? Finally, 4 months later I call and tell them to come get the chair. It has sat here for 4 months and she can't use it! We have tried to pad the seat, lift the feet, nothing worked. They said they would try and fit the chair, we said no, come get it. They said they would call in 48 hours to arrange pickup. 5 days later they call and say she has to keep the chair. That is where we are right now. We still have a chair that she can't use. I would NEVER EVER recommend this company to anyone! Medicare warned to be sure to get the return pink slip from them when they pick it up. That is our only proof. Then we have to watch our medicare review sheet to see that it is credited back or medicare might not approve a purchase in the future of another chair. So sad that anyone is treated this way.

I GOT A SCOOTER TOLD I OWED ZERO THAT THEY HAD CHECKED AND I WAS TOTALLY COVERED. THEN ALMOST 60 DAYS LATER GOT A BILL FOR $166.00. CALLED TOLD MY CARRIER DIDN'T COVER ALL. ALTHOUGH WHEN ORDERED ASKED IF I SHOULD CONTACT MY CARRIER THEY SAID "OH NO; WE HANDLE EVERYTHING". JOKE TOLD BY MY CARRIER HAD I CONTACTED THEM THEY WOULD HAVE TOLD ME 80% NOT 100% THAT IS WHY SCOOTER STORE DIDN'T WANT ME TO CONTACT FOR MYSELF. THAT IS ALSO WHY THEY WAITED ALMOST 60 DAYS TO BILL ME SO WHEN I TOLD THEM COME GET IT I DON'T WANT IT THEY SAID TO LATE. ONLY HAD 5 DAYS. WHICH IS A LIE BECAUSE NO MATTER WHAT YOU BUY YOU HAVE 30 DAYS TO RETURN. BUT SEEING AS HOW I DID NOT EVEN RECEIVE A BILL FOR ALMOST 60 DAYS THAT INSURED I COULDN'T HAVE THEM TAKE BACK. THEY REALLY KNOW HOW TO WORK IT. I ALSO CALLED THEM PRIOR TO RECEIVING BILL ON 11-24-10 ABOUT MY SCOOTER NOT RUNNING RIGHT. TALKED TO A PERSON NAMED THRESA TOLD THEY WOULD GET IN TOUCH AND SET UP SERVICE CALL THIS IS 12-6-10 STILL NO CONTACT. WHAT A GREAT PLACE TO STAY AWAY FROM. INTEGRITY AND HONOR THEY MUST HAVE MISSED THE MEANING OF THOSE WORDS. SO IF YOU ARE IN THE MARKET FOR A SCOOTER LOOK SOMEWHERE BESIDES THE SCOOTER STORE. TO MANY HONORABLE COMPANIES OUT THERE TO WASTE YOUR TIME ON PLACES SUCH AS THIS. WHY HAS THE GOVERNMENT ALLOWED THEM TO FALSELY ADVERTISE AND MISLEAD PEOPLE?

I have been one of your customers for over two years, and during that time I have experienced frustration with several design features of the Jazzy Power Chair, which I would like to bring to your attention.
1) Rear wheels are too difficult to control, especially when trying to back up
2) Seat covering IMPEDES SLIDING, thereby making it necessary to exert excessive amounts of effort when transferring on or off the unit
3) Bucket seat too hard to maneuver into because of the high corners. A bench-style seat would be more user-friendly.
4) Arm rests too low. More height capability needed.
I hope you will seriously consider my thoughts, as I believe the changes I am suggesting would benefit many of your present and future customers.
Sincerely,
Kathleen Holzwarth

Disregard the above comment, it was suppose to post on a different entry.

Giggling little girls, maybe if you stopped being so degrading towards women who base their careers in telecommunications they would have been more willing to help you.

You should voice your design complaints to Medicare, not The Scooter Store since Medicare basically forces manufacturers to build power chairs a certain way based on how they pay for service. Check your local phone book and see if any other provider provides weekend service, keeps that part in stock, and will do service in your home. None of them do, so perhaps your expectations are too high or you are using the unit in a manner for which it was not designed.

OK, here is something else that Most others have seemed to have missed. The scooter store add tells of a FREE chair if they pre-approve you for a chair. Well, I went through the process and I can tell you that PRE-APPROVAL was nowhere in the process:
1) The first thing you have to do is to have them get in touch with your doctor.
2) Secondly, the doctor sends you for a Physical Eval for limitations
3) The Doctor then sends out a copy of the report & his recommendations both back to the scooter store and to the SS (which includes Medicare).
4) The scooter store then processes the paperwork and waits for the approval.

At no point was there a PRE-EVAL by the scooter store and hense, no PRE-APPROVAL.
I have been using the V.A. hospital since 1993 and I have asked all the Vets that I end up sitting in the waiting room with about this PRE-APPROVAL and those that have received a chair from the scooter store did NON go through any pre-approval process. All of them had the same experience I did. No exception.

So their statement, although being technically accurate, is mis-leading at best because they just don't pre-approve!.

With this tactic in mind, I can say that I will fix your computer for free if I give you Pre-Approval for the repair and then never give pre-estimates.

Just an observation from a Disabled Vet, Lance

Te scooter store is the worst place to do business, they make all kinds of promises, but don't keep them.I have been trying to get them to replace the batteries for over a month, but all I get is the run around.I can't even go to the mailbox without the batteries dying on the chair.They keep saying they will get back to me and never do.I will never buy another thing from them or recommend them to any one.

the scooter store tried to charge my confused mother in law 3500 dollars for a general wheel chair that is listed online for 685 dollars. she didnt even realize it cause she is so confused. they feed off the elderly and then charge there insurance the high price and they havent even recieved the chair yet. what a scam. good thing i was lissening or she would have done it.

I have had a scooter for years. My current one broke and it was cheaper to purchase a new one. So I just want to replace my scooter they said no it will be a power chair. Since it's for me and I'm using my insurance it should be what I want. Not what they want. This is not very good customer service. Plus when you call in there staff is very unfriendly. Then need to take some customer service class too.

After many years of investigating the scooter store... Medicare fraud to the tune of over $108 miliion. That is not a fabricated story, it was reported by the local news.

The Scooter Store claims to do everything that is compliant with Medicare. They brag about how they do more than is required regarding paperwork. Their guarantee to give you a free powerchair if Medicare denies your claim is not a lie, but it is worded in a way that they will never have to give away a free chair. They actually have NEVER given away a free unit. So, this is a scam...not fraud...but a scam. They do everything possible to stay one step ahead of Medicare, they laugh because they take advantage of all programs available including charging Medicare hundreds of dollars to provide a "loaner" to you. Their "technicians" are not even factory trained...they are parts changers. They have billed Medicare many times for the same problem and return visits. They do not work on weekends and don't care if you are without your chair for days. At the end of the month don't even try to get service because they are too concerned with delivering new chairs which is how they make money. They lose money on repairs so they don't even want you to call. It's about time the government realizes that the scooter store is a sales organization and ONLY cares about selling. Isn't it nice that they are so arrogant that from their Medicare profits they paid for their employees to go on a cruise to Mexico! Mr. harrison only cares about his ego and money. I for one will never call them again for a chair or for service, there are many smaller local companies who truly care about me, and I don't want another dime of medicare money going to pay for mr. Harrison's lifestyle, or to send their employees on a luxury cruise.

I called the Scooter store after seeing the phony ad on TV and I don't need to say what I ran onto. It seems there are thousands of us who have been bilked by their dishonest practices. I feel as though I'm going to tilt forward in the Jazzy chair. I can't use the joy stick because of arthritis in my hands, so I didn't want the chair, but was told Medicare wouldn't cover a scooter for me. I immediately had to have the joy stick replaced because the original one fell off the first time I attempted to use it. The chairs are more expensive than the scooters, so they want to force people into the chairs! The chair is now just sitting unused and I have nothing to use. That is a terrible example of Medicare fraud. Can't we file a class action suit and get what we need? I am on board if this is possible.

thats my thought

i have tried to get a scooter, there is NO reason i cant get one, except the scooter store wants me to do all the leg work, everthing they say ive found out to be NOT true they do not help you in anyway i hope no one goes thru the problems ive i had with them. please, please consider very closely before doing business with them. signed m ike

How many of the complaints above do not work, have always been receiving government aid, and only need the wheelchait to go back and forth for cigerrets and beer. Are we (the working class) paying for your computer and internet to hear this?!

My Mom received her Jazzy with medicare/supplemental ins paying the entire cost. Everything was fine. But when I called for service on it 2 years later, the technician who came out said none of the serial numbers on the chair and/or seat matched with what they had registered for her. The technician wanted to know if we bought it at a flea market, and were now trying to get covered service on it for free! Funny, they had her name as a customer. Found out later that possibly a disgruntled employee may have deliberately written down bogus serial numbers to cause The Scooter Store lots of trouble in the future.