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Don't ever sign a contract with this company. They lie about the contract. and there is no such thing as NO CONTRACT. Don't let them charge your credit card either. The company they deal with National Fitness is very difficult to work with. Find another gym.
The complaint has been investigated and resolved to the customer’s satisfaction.
Absolutely stay away from this place! You will not get your money back if you cancel.
I agree completely. It is not $10 or even $15 dollars a month like they say. An additional charge of $34.99 or $29.99 is charged every month. It's misconcieving. DO NOT GO THERE!
Joined gym two weeks prior to incident. Checked in at front desk with card and was ran down by front desk employee (assistant manager) because there was no picture on file for me. He cornered me in the locker room, pushed me, pointed his finger in my face and yelled expletives at me and said he was going to kick my a**. Called the police. Criminal investigation ongoing. Gym revoked my membership the same day because I called the police on their employee. Unprofessional and criminal! They should be firing the employee (assistant manager).
Ok, some of these reports are clearly total BS. I have had a membership to this gym for almost a year now, and aside from the $15 monthly fee, I have only received an additional $29 fee at the beginning of the new year (which they clearly told me would be the case). I have had no problems whatsoever, nor has there been any surprise charges.
As to the report above about being followed and assaulted by a member of management - gotta call BS on this. No employee is going to assault you for failing to have your picture taken to match your account. Secondly, there would not be an "ongoing investigation." If this actually happened, the individual would have been arrested on the spot for simple assault.
Signed contract with Gold's Gym. Just Fitness 4 U bought out golds gym. They gave rates of $10 a day and i still pay $20. Took out the child care and aerobic classes. Also refused to let me keep my golds gym membership which I used more out of state since i traveled a lot for work. My contract was up June 16th and I haven't even lived within 300 miles of the gym for 2 months and sent in a letter to not renew. They said its auto renewing and have to give 60 days notice. So now I am paying for another 2 weeks. I had also had problems with Just fitness bought Golds because I didn't want to give up the golds privileged. my membership became more expensive then what the current rate at the gym was and became useless 50% of the time I needed to use it else where since my other card no longer worked. This place is a scam. I tried to cancel day one it was bought and they gave me stuff about complaining about 20 bucks a month. To me it wasn't the 20 a month it was the principle that I only signed up because I could use it in MI and NC as well as FL.
Went to this gym for about a year now. Have been promised repeatedly, that they were going to upgrade the facility, make improvements, get new equipment and start up a cardio theatre! Total BS...You can hardly find hand sanitizer in the dispensers, half the time, the paper towels are empty, the carpets are ripping up at the seams, God forbid someone trip over them and have a terrible accident. There are plenty of elderly people in the facility working out as well. Accident waiting to happen. The walls havent been painted probably since Golds opened up 10 yrs ago! Scuff marks, holes in walls, etc. I am speaking of the Alpharetta location, and repeatedly spoke with the manager who assured us that things were going to change, now that HE has taken over.
Found out a few days ago, they have spent over $10, 000 on a piece of equipment that you CANT EVEN USE unless you are working with a trainer. Place is a rip off and I have cancelled my membership!
Hi. Bought membership in September 2010, and used the Canton Road, East Cobb, GA location for about six weeks. I moved to Florida in late October for school and work. The closest location to me is Bay Meadows in Jacksonville, FL. I never could find the information on the JF4U website neededed to cancel this membership. I would tell myself that I would workout at JF4U whenever I came back to Atlanta to visit family. I never had time to do this. Currently I am in Atlanta, and called the Canton Road location with the plan to go by and cancel this membership. I was given [protected] as the number to call to cancel. This is the number for National Fitness in Layton Utah. I called and got the instructions I needed to cancel. My issue with all of this: Why does JF4U not have the cancelation procedure on its website? I would have wrapped up this membership by last February with this information. I know the this is all stated in the membership form I signed. Between the high tempo of a new office, new work responsibilities, new household, and new classes, how does one identify that one document as soo important to seperate it out from all other paperwork one collects during a move? The JF4U website is there for the conveience of members. What good is it if it cannot provide the details for a member to end their business relationship? This is similar to the technique health clubs used 30 years ago, and 20 years ago, and 10 years ago to protect their income stream. Health clubs would ignore the obvious indicators of a dormant/abandoned account. In turn, this caused consumers to run up their credit card balances and ruin their credit over memberships they reasonably felt or thought were properly terminated at their club location, only to findout there were more steps in the process, and that these steps were obscured. I thought Just Fitness 4 U was better than this. JK
Agree 100% nothing but employees that do not care, they keep referring to a contract, which as I pointed out to them, they did not fulfill, their answer was that they would rectify it, which has not been done. The managers actually hang up on you if you call Utah.
No one needs to spend their time to deal with a company that does not take care of their customers and charges them falsely on their credit card statements, ...FIND ANOTHER GYM PEOPLE, YOU GET WHAT YOU PAY FOR. YOU $10 A MONTH WILL END UP COSTING YOU MORE.
Was promised 3 free months for switching from another gym, never happened, was charged right away, told the person at the counter, they said they would fix it, the next month, got charged again. Called the [protected] # to be refunded, spoke with Sherie -ext522 employee # 2218; Layton, UT-- she did not offer customer service, and even told me quote, "well you can write whatever you want online, we already have bad things on there." The employee's do not care that their service is terrible. Also spoke to her supervisor Gina ext:2265--supervisor, who actually hung up on me, after she failed to solve my problem. In the process of sending a presidential complaint to: National Fitness
PO Box 497
Layton, UT 84041
My credit card was falsely charged 2 times after notifying the gym of the error and them not fixing it, and telling me they will.
You get what you pay for people, do not use this gym.
Still waiting for a call back from a manager, because, they do not let you speak to managers directly, her name is Stacy and her ext# is 593.
I tried to cancel just fitness and it took 6 months and at least two B.S. stories from the Just Fitness company. The company...Just Fitness has hired a company to do all their customer service and billing and when you cancel they scam you. I have paid 6 months beyond the letter that canceled the membership. I Phoned and got some lousy credit agency who calls itself just fitness. They told me they were going to send it to collections for $10.70 since I did not pay them for the month during which I sent the second letter (after numerous phone calls). Do not join. The 'no contract' line in the ads is B.S. Save your money and find a real gym
Just Fitness in Sandy Springs is one of the worst Fitness facilities . Craig the bald head white guy steroid freak with a gut :sexually verbalizes what he wants to do to you violating all women rights.. And when you come to pay 10.00 dollars a month they tax on all kind of miss-leading advertisements. Dutch the older guy verbalizes his dislike for African Americans & Mexicans. And majority of the trainers are full of [censor] and just want your money charging you to count numbers while their on their cell phones looking at women [censor]. Find another Gym that won't discriminate against the elderly and won't look at you like your their next Mac Donald's meal ticket please!
O. K so I tried to cancel my membership and no luck. I was told that there is no at will canceling. If I had a medical condition, (after filling out a form and having it approved) then my membership could be canceled. I want out so badly.
If anyone knows how to do this PLEASE help me, we are wasting our money.
They were rude to me and wouldn't process my request for cancellation. I cannot recommend this gym for this reason.
Good Going Beach Blvd Southside Gym! The owner cutting off Fox news, , how stupid are you! Dont you know this is a conservative town, , go back to California with ball yiu dead beat liberal friends! I Bwill never use that gym!
I have sent certified letter to cancel and yet they continue to bill me. Does anyone know how to end this madness ? Just got hit with there yearly fee. I want off the crazy train. I wish I never signed with them.
email me at epi4069@yahoo.com
Well I disagree as I have been with Justfitness in Sandy Springs for about 1 year and they have been nothing but helpful!I did not purchase training, but still went thru orientation they give to sell training and had it with PT manager Craig.He never pressured me or made me feel like I couldn't do it on my own, just that it would be helpful to get help.He pointed out many weaknesses and gave me tips on what to do, as well as answering any questions I have had over last year.He has also given me free workouts and has helped my 2 friends!He's in great shape from what I have seen and only gut I noticed was the 8 pack he had when I watched him posing for his upcoming show!Dutch and Logan have also always shown me equipment and how to use them.It's a gym people and guys looking at womans butts doesnt just happen there.
A bunch of us girls met a great guy who managed the Snellville location--Gary Lavine--he trained us and the sessions were top notch. He is a wealth of knowledge and is in incredible shape--very sexy! Please promote this guy to an upper level position soon because he KNOWS how to communicate with folks and would be a great asset to the company.
A bunch of us girls stopped by the Snellville location a month or so back and we met up with a mgr. there named Gary. He trained us and the sessions were incredible. He is in great shape and extremely knowledgable---and HOT! If the clubs had one of him each, then Just Fitness would be on the map!
I must say i heard that Just Fitness passed on a tremendous mgr. at the Snellville location. I had originally trained with a guy by the name of Gary and he is better than any trainer I have had to date, and i have trained at numerous gyms. When we heard that the VP there passed on promoting him I and my friends were dumbfounded. What is this company thinking? Please, if any of you has a brain in your head, Gary needs to be running the show--it would be a great boost for the company! Get your heads our of your [censor]!
The girls at the Oasis Club met up with a manager or trainer named Gary at the Snellville Club a while ago. If this club were closer to Oasis a lot of us would already be members there. Gary took time to get to know us at the club and invited us all to Snellville. A few of us went over and trained with him and it was scintillating to say the least. We gals need our bodies to be fine-tuned because this is how we make our money. Please build a Just Fitness closer to the Oasis and have Gary there!
this looks like a nice class action law suit
I joined this gym in December and chose not to do the $10 one but the $20 contract because you get so much more. I go to the new location in Mandarin (Jacksonville, FL), and am very impressed. They really do care about you and will do everything in their power to make sure you succeed. You get a free personal training session when you sign up with no obligation. Lynn, the personal trainer, was great. She really got to know me and gave me a great workout. Jimmy is also fantastic. This is the first gym I have ever been to and he made sure to help me with all the equipment. He is always there to answer any questions I have, and will work with me the entire time I'm there. He also gave my fiance a free month and has offered to help him with any questions he may have. I love this gym and highly recommend it to anyone. I've already told all of my friends about it and some of them plan on joining. The only complaint I have is that I cannot get there as often as I would like due to school and work.
Wow one or two bad reports can't be based on all of their gyms. Take walmart for example a lot of them I am scared to buy my products out of. However Just Fitness 4 u in Mesquite texas is great. Employees are extremely nice, kids club is just a huge room full of toys which is all they need. Gym is completely updated. They are very clean and helpful. So you pay 29.99 the 1st month then 20 bucks after that which includes gym, classes, tanning, kids club and guest which means you can brings friends Thursday-Sunday for free. You can't beat the price. All cardio equipment has personal Tvs, and all machines are brand new. Love this gym!
Erica
I actually loved this gym the people were very nice and I haven't had any problem with any charges on may card or may membership. I also got one of there Trainers named Lavell in the White Rock Tx location and he is awesome . He is a very good listener and he really knew what he was talking about. Only bad thing I can say is that they don't have any floor matts but club is very clean and staff is nice as well
I just signed up at the Mesquite, Tx. location. I decided to start working out, and got a 1 week free pass at 24 hour fitness. I have been there twice, both times it was so packed that I couldn't even find a parking space. When did, I went in, and all the machines were being used, no lockers were available, and the people who worked there were less than helpful. They kept trying to sign me up for 100.oo and 50.00 a month after that. my husband told me to shop around, that's when I spotted Just Fitness. I went in, and the people were very friendly. The place was very clean, there was plenty of parking, there were available treadmills, all with tv's, they have a theater room with elipticals, they offer zumba, yoga, kickboxing and cycle classes, and there is plenty of staff to help you. I'm not that interested in weights, but if that's your thing, they have a ton of weights. They have the dry sauna, clean locker rooms with showers, and huge lockers. All this for 19.99 a month!I'm ditching the rest of my free week at 24 hr fitness and startng at Just Fitness today, and can't wait.
If you want to cancel the membership, you have to send a letter to National Fitness. Be sure they get it by the end of the month, or you'll end up paying for the next two months. I sent my letter on January 31, they received it on February 8, and they say it takes 30 days to cancel, so I got charged again on March 1st.
Marietta Just Fitness 4 U Manager,
Just a note to tell you 3 things: 1. I am so enjoying my work-outs with my Personal Trainer child Chris! ( He is soooo young) but knowledgeable, fun, tough, and sensitive to old ladies' problems! He makes the time go so fast and knows his stuff. I have gotten so much stronger. He's great!
2: Please congratulate the cleaning staff for me. Before you came things were getting a little dusty & dirty. They are doing a great job. I try to remember to tell the little girl when I see her in the locker room. I think they will try harder if they know they are appreciated.
3. The people at the front desk are always so encouraging. Every time I come in they tell me to "enjoy my work-out" and to have a good day when I leave. It makes the gym seem like my own personal work-out area. By saying that to me, they helped me change my attitutide about working out----wonder how many other people have been helped by it---you may never know!--------Keep up the good work! Jackie C
This GYM sucks! They trick you into a " Contract" and don't get a pay cut cause they will not let you out of it! I will def be taking my services back to LA Fitness!
I had problems with the Mesquite.John stopping me because I have not scan in. John was rude no customer service skills. does not know how to talk to people. Make them mad they will over charge your card. You can get the same deal in a different gym. For the day care they are only open 2days out of the week and all they have is a big room for the kids to run around like crazy, they have the small kids with the big kids. front desk, If you walk in a store the will ask you if you need help because thats what they have being told to do.
I am also having problems with National Fitness. I called yesterday and was told that, per my contract, I had to give them a 60 day notice to cancel my membership. The contract they were referring to was one I signed with Golds Gym several years ago as I have never signed a contract with Just 4 U Fitness. In any event, I said, "ok I am now giving you notice that I want to cancel my membership." but the lady on the phone told me the notice had to be in writing. When I hung up the phone, I typed and faxed a notice to two different fax numbers and also sent the notice via certified mail just in case they ever claim they didn't receive the faxes. This morning National Fitness called and left a voice mail to tell me that they had received my faxed cancellation request and that my account would be canceled on July 9, 2011.
Hmmm. I am required to give a 60 day notice to cancel. I gave written notice on April 26, 2011 yet they are trying to say the date of cancellation is thirteen days after the 60 day notice ends. I am 100% certain that they did this so they can TRY to bill me for three months instead of two which is all they would get if the account was canceled 60 days from the date of the notice. I am sorry but I am NOT paying this company for three months worth of gym membership fees (May 9, June 9 and July 9) for a gym membership that I cannot use because I am moving at the end of May. As far as I am concerned, it is a complete rip off and something has to be done to stop these people and their shady business practices.
I read online that someone in Florida filed a class action lawsuit against LA Fitness for its billing and contract termination practices. Having read some of the facts in that case, I have decided to look around for a lawyer who will represent me in a lawsuit against National Fitness and Just 4 U. So, if anyone else has had issues with National Fitness and/or Just 4 U Fitness billing you after your account has been canceled or billing you for months beyond the date on which your cancellation should have taken effect, please get in touch with me. If enough people come forward who have been duped or had money stolen from them by these companies then I am certain we will find an attorney to file a suit on our behalf. You can email me at jaxscorpio34@yahoo.com.
this gym sucks
I registered 2 months ago, , they told me if u pay for this package u can use all classes and we offer fitness ladies room with brand new air conditioner in whole building and new machines, , , , , , i asked her specificly do u have classes for after 4pm, , she said yes! and now i signed a contract, , , this place has no air conditioner in movie room or ladies room for 2 months now keep saying oh! we are waiting for a part that we ordered, , lie, , , just charging us but not speding the money to fix this imporant stuff, there is not enough machine most of them broken, , same machien for 2 months not bather to fix them, , classes : they don't allow for than 20 people in classes unless u want go to stupid zumba which is waist, , i want cycling, or other classes, , , they don't spend the money to buy enough bikes so u can use the class, , this is unprofassional, they lie to get people sign the contract now i can easily cancel my gym by dr note but i cannot get refund for the application fee they charged me, , so discusting how people lie to make money. good thing i have a friend as an attorney and we are going to sue them if they refuse to refund full amount i paid for this stupid contract because it was base on lie, , , by the law they have 30days to fix what was prmosed in the contract and if i am not able use the classes and have air conditioner room i have right to sue them if refuse to refund me the money ..oh! the lady i spoke to jennifer or jen she lie to me to sign the contract, , , than i spoke to someone else i think was manager her answer to me was: oh! hey! excuse me i understand u have complaint many time about this air conditioner and not enough bike in cycling class but oh! well! lets be happy that we are doing something about it even though it takes 2months, with $30 monthly fee ma'am u are getting pretty good deal, , , , , , , wow! it was unbelieveable how unprossafional rude she is...M.H, , , jacksonville, Baymeadows location
I relocated out of state, one year after my contract ended with them. I tried canceling, but was told I had to call national fitness. Did so then I was told I had to send a letter with proof of relocation... Did so again and they didn't cancel the acct.. They kept on taking money frm my acct.. I had to let my bank block them, which cost me more money... STAYYYYY AWAY
I live in TX I actually love Just fitness 4 u the staff is very nice and the gym is clean and no problms with my billing either. I had one of them free workouts there that they offer when you join the gym. I worked with Lavelle he was awesome I didn't buy the training right now beacuse i'm in school and work so I don't have time. He never pressured me into buying. Also when I come in the gym he still says hi to me and ask how my goals are coming a long, I can tell he really cares. When I finish school I will get training from him becasue if he is still this nice to me and my family and I didn't buy the training and it's been 3 months now then just think how he will take care of me when I actually train with him. I actually feel that the training and sales staff really care about there members health and they just don't look at us like a number.
I had a similar issue with canceling my membership with Just Fitness. I filed a complaint with the Better Business Bureau and Just Fitness' response was that they already told me I could close my account in the manner I wished and they would honor that. I'm taking care of this today and hopefully will never have to deal with these people ever again.
I highly suggest anything you do with this company, GET IT IN WRITING. That is the only way you can verify anything. Also, if they are giving you trouble. File a complaint with the BBB. This gym is SHADY! They shouldn't even be allowed to operate.
Contracts are not cancelable dummy. Thats why there are two options. Read stuff before you sign it... It's not a difficult concept. Maybe if you people worried more about excercising than canceling your membership you wouldnt be so miserable!
I AGREE...PLEEEEEEESSSEEE WHATEVER YOU DO NEVER JOIN THIS GYM...THEY LIE TO YOU AND TAKE MONEY OUT OF YOUR ACOUNT THIS IS ONE MISLEADING PLACE AND I WILL NEVER RECOMMEND THEM TO ANY ONE THEIR WHOLE STAFF AT THE JUST FITNESS IN ALPHARETTA IS HORRIBLE //////NEVER JOIN THIS GYM I REPEAT
This is a Terrible company...The employees are rude and they give you a hard time when you want to cancel your membership ...And my cancellation was for health reasons...Please send a Certified letter because they will tell you they never recieved you letter for Cancellation...Go to another Gym...Total Rip Off
I lost my bank card which was authorized on their lame verison of a "contract" to bill me for the membership. I got a new bank card and miraculously this company National Fitness got my new Visa Debit Card number. They will not tell me how they got it. All of the other merchants I had recurring billing with under my old debit card, I had to reach out to them and provide them with the new billing information, as Wells Fargo I had told me I would have to do. I do not know how this company gets away with all of this. When I signed my contract in 11/2010 - I was signing a year contract. Suddenly today they printed me page 1 of a 2 page contract showing I did in fact sign a 24 month agreement, which I disputed with them last Nov when it was originally to be up. I was trying to adhere to the cancellation policy they have. They cannot produce page 2 of the contract and cannot tell me where they got my new banking information. Something fraudulent is going on here. I am going now for ALL of the $$$ I have ever given them, not just the cancellation I last year. I was also told in Nov 2011 that $75 would buy me out of the last year of the contract at that point, but that the further into the contract I got the less it would cost to cancel. This contract says nothing about cancellation fees. Its all just a bunch of garbage. Class Action LawSuit Please!
June 1st 2012
Just Fitness 4 you is a SCAM! just like many others I read about here, my wife daughter and son signed for what they called their "hardship deal" $20.00 a month plus fees and taxes and a yearly charge of $50.00 plus fees and taxes each year for “MAINTENANCE”. (That’s 150.00 plus tax a fees for all three) and a 24 month contract
1) The "hardship deal was BS in my book, it’s what everybody else gets if they pay the 20.00 upgrade
2) My wife and daughter go for Zumba twice a week (when they do) that's it! 21.39 + 21.39 = $42.78 for eight Zumba classes?
My son never used the facility more than 10 times, then he left for boot-camp (the U.S. ARMY) in November 2011 and the nightmare started.
He wanted to cancel his membership they gave him a runaround until he got tired and had to leave any way.{ MONEY SINCE 11/20/2011 ...THESE PEOPLE DON'T EVEN RESPECT A 20 YEAR OLD SOLDIER. THEY DON’T RESPET THE US ARMY!
I have been staying away from all this because I lose my temper very easily and this ### have to be treated with the utmost finesse, give them their own treatment in reverse.
I cannot stand by and watch these low lifers steal my son’s money.
I will be opening a class action lawsuit; if we can join in together I am sure we will succeed.
You can join me at 4crhp24@gamil.com GOOGLE+
By the way, my wife and daughter go mainly to the Mandarin location in Jax Fl and sometimes to the Baymeadows.
Let’s put these scammers in their place. In these hard economic times we need help and solutions,
Not rip off con men like these to get rich off idiots like us.
I have terminal cancer; my last wish is to see JF4U go down in ashes!
It is funny how I see a lot of the exact same comments (word for word) on the LA Fitness complaint site. It is amazing! Yeah, some people do have problems with gyms all around the country but the fact is, read what you are about to sign. If you are adult enough to enter into an agreement with a company, you should be grown up enough to know to never trust some salesperson and their pitch. Honestly, never give up any personal information when entering into a contract, no social, no DL. Besides, who the hell has a contract for their gym these days anyway? That should be your first clue! The major fitness companies are month to month, no contract. The contract days are outdated and should not be allowed in the fitness business. Just Fitness has way too much turnover here in the new Texas locations. It is not a very well ran company at all. The Plano location didn't have a manager one day because he was out playing golf with his buddy the District manager. LOL There was no staff there that day. These guys do everything the outdated way as well. I have been in the big fitness centers and the experience is totally different. Just Fitness needs to try to hire someone from 24 Hour Fitness or LA to show them how to run a fitness center. They said they changed billing companies at the first of June and I was double billed for the month. Still haven't had that money credited back yet. The trainers in Carrollton are a joke. They appear to have very little knowledge of proper form or any training on updated techniques. They have one guy there that I finally got to talk to the other night and he is the first employee in Carrollton that I have met that I will actually listen to. He is sharp! He actually has degrees in the field and has hours of research to back up his words. The big guy also makes it all make sense to the general population. Go up there after 8 and look for the Big Man in Black! He has all the answers to any question you may have about developing the proper program to suit your goals! He doesn't think that everyone wants to be a stupid bodybuilder and he listens when you speak. He then waits, then speaks, that is something an educated person does. I doubt he will be there long, he is way too ahead of that place! Get over there and ask your questions as soon as possible, I'm sure he's gonna be gone soon!