Keranique’s earns a 1.9-star rating from 118 reviews, showing that the majority of customers are dissatisfied with their hair care products.
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don't fall for it like I have
I had ordered a free trial of Keranique my debit card was chared the $7.95 but I was also sent other advertising for budget savers which I told them I was not interested in that. when I called Keranique and said I was not wanting them to send out anymore they said they already had and they wanted me to pay that $150.00 bill I told them I did not want it and then they said if I paid S86.95 that I would be locked into that price if I ever ordered from them again and that they would send me out a free shampoo. I did recieve the free shampoo but I do not plan on ever ordering from them again ITS a SCAM. Most of those that avertise on TV to try something for a 30 0r 60 day trial are because when they send it out the next time they attach a big bill with it. Don't fall for it like I have!
I cancelled with them and they keep charging me
I emailed you all once and cancelled and I just got another box delivered I want my money back tes a refund if you do not give me a refund I will take legal action against and i am authorizing my credit card company to stop you from continuing to charge me do this immediately!!! Please have ups come back and pick up the box they just delivered to my porch...
Read full review of Keranique and 5 commentsdissapointed on products
I feel that your 30 day guarantee is not enough sufficient time to try out the protect. My name is Charlene Curran, I ordered protect on 3/7/12 ad received on 3/22/12. I've used your protect since that time and still have not noticed any difference in my hair growth. "The-Try-It-Before-You-Buy-It-Program" is for first time customers only. I tried it (30 days) and now I must pay for it. I've paid $79.95 in April and now I want to cancel any future shipments 5/12/12 Confirmation # 6073808. I wanted to return and not pay for any future charges. They would not let me return the products. They want to charge me another charge in May of $79.95.
The male Customer Service Rep was very rude and would not let me get a word in. He raise his voice a lot, I called 5/12/12 2:58 P.M. PST. I wasn't going to dispute charge of 4/22/12 but I wanted to cancel and return product before charge of 5/22/12. He would not let me do that. He would reduce price to $59.95, $20 discount. I believe if your customer is not happy after 1 1/2 months that they should be able to return product and not have to pay the second month.
I understand that the 30 days is to make sure you have no reaction to the product. But as far as if it really works would take longer to get results. The Customer Service Rep when I ordered said it would take a couple of months to see results. I would think they would want customer reviews to be favorable. I've read a lot of customer's reviews that are not happy about their products and service.
I called back again on 5/12/12 spoke to a Kesha ext: 354. She was pleasant to talk to. Was only able to reduce last charge to $49.95 $30.00 discount. I hoped to cancel at no additional charge and return product. The product price is quite expensive. There is other products that can be purchased for quite a bit less. Advertisement for this product looks good but it doesn't seem to work. There is companies that back their products and this company is not one of them. Product needs to work.
I hope that the CEO and or any Higher Ups in this company, if you care about your customer (me) would reimburse for products that does not work. Your Company should stand by your products.
I found this price on HSN Price: $99.95 for the same products that we all paid with Keranquie $159.90 + S/H charge. I also have to add I never received the Hair Mousse that was on Back/Order in March which is now in.
Very Dissatisfied Customer
Charlene Curran
over charge
My wife saw ad on T.V. and said it would only be 7.95 for shipping and thirty day supply, checked my account n was charged $165. Going to send product back n cancel n would like the money charged to be refunded. Hope this is done promptly n timely.
They were suppose to debit my bank account for $7.95! Instead they took out $148.19! I was furious and called them to cancel my order and get a refund. I got a very rude representative that argued with me instead! Their a fraud! Grace J. Rodriguez
saw ad on T.V. + i called and it was confirm be 7.95 for shipping and thirty day supply, checked my account n was charged $79.95
and i called before the 30 days they said they gonna send me a labbel for the return address, i never never received it, now i would like the money charged to be refunded. Hope this is done promptly n timely.thats fraud
fraudulent billing
I ordered the free sample of keranique over the phone. I was under the impression that i would be billed $7. 95 for the sample. . When i checked my statement it showed a deduction of $168. 85. I called and spoke with angela and she said that i had made a mistake and offered to pay the full amount. How dumb do they think i am? When i asked to speak to a manager and threatened to take legal action through consumer protection she came back on the line to tell me that she would be depositing my money back into the bank, less the $7. 95. I have yet to receive the product or the refund. I wish that i had checked more carefully before making that call. I am still filing a formal complaint against the company through consumer protection.
The complaint has been investigated and resolved to the customer’s satisfaction.
I received a Keranique offer through amazon, after I answered several questions/ I could choose several product and I chose Kerantique.
I called because I noticed they were going to bill me$127.40 for the vitimins. I called and told them that I did not want the vitimins and she said that I owed like $275, that this was not a free offer.
I had cancelled in the past because they were always sending something else. I am on social security and cannot afford it.
this is a total scam.
I am going to contact the better business bureau and anyone else I can get ahold of They told me they could they to.
not put me through to billing
Tell me what legit company cannot put you through to billing!
When you hear the work Keranique - RUN! These are the most crooked, dishonest people that I have ever dealt with. They will not work with you. They help themselves to your money with or without your permission. I can't believe that they haven't been shut down. I have heard multiple complaints. Wish me luck because I called them this morning to straighten things out and got talked to as if my IQ were 30. They are extremely rude. Watch out! Oh, and by the way, that 2 months supply they try to charge you for is only a 30 day supply. Don't believe anything they say or you will be sorry. I am also planning on contacting the better business bureau and consumers protection people.
This comment is exactly what happened to me, but the guy I spoke to was so rude, I got the impression that I may not get the $175 back even if I did send back the products, so I just kept them and swallowed the cost. Seeing the other comments, I guess I got away well--at least I got something. The product is nice, but not nearly worth the price. The special "FDA approved" hair growth formula is just minoxidil, which you can buy off the shelf 3 boxes for $20.
I cancelled the product 2 weeks after receiving it - by e-mail (which when you call to cancel they tell you to send them an e-mail) - they confirmed that they cancelled the order & I assumed that was that - NO, , they continued to charge my account for the order. Apparently they sent a note stating you must telephone them to get the return information! But they never answer the phone! I will change my card number - too bad they are not honest with their customers. I am going to file with Consumers Protection.
never cancelled order
I tried to *cancel* the product, well before the end of the free 30 day period, as initially instructed. I was told by cs that if the product bottles were not received in the next few days, that my
Credit card would be continuously charged for the full product price ($80. 00) on an auto ship program! The return # is rma 1848479. How do i prevent them from continuously charging me for a product that i don't want, as i already spoke with cs, as well sending a cancellation email to their website?
I have been trying to cancel for 5 days and all I get is some wizard. I didn't get him when I accepted the trial. I am so sorry
that they want you to continue with something you do not want.
HOW DO I GET OUT OF THIS!
I beg to disagree.
This happened to me too, got the same crapola I never even opened anything as I read it could change your hair color so I returned it the next day and followed their instructions to the letter, then I got another package and I refused it and marked it return to sender. I call them again and he said I didn't cancel the auto shipment. I say what? Of course I cancelled the entire thing, what a crock! Now I am waiting for my credit card bill to come in and I will bet money they have charged me and I will not see a credit! just makes my blood boil, They should be investigated by someone!
what free trial?
Well, late last night I ordered this so called free trial. I got my order number and confirmation, called the company's customer service and found out that they were going to bill my card a total of $205.65. The customer service man was very nice when I called to cancel.
This is not free, nor do I want them to have access to my credit card.
Also, the operator kept me on the phone for over 1/2 hour with various different offers last night when I did order.
Anyway, I decided to cancel the whole thing. I take biotin, available in any drugstore and my hair is thicker now in any case.
If you decide to order this, please ask for the final total. It may surprise you as it did me.
Beware, they are slick. Hopes this helps all.
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered the keranique product on the first of January, received doctors notice that I could not use product. Called for return postage and it is now 3 wks. Still no postage. Money out of my account the same day within hour. callled again . informed that every thing would be cancelled. Now for the waiting game. Already informed bank. No transactions to be given keranique. KEEP YOUR WORD SEND POSTAGE AS AGREE UPON
'Terms of Service' said that this is on an "Auto Ship" program.
automatic withdrawals
I ordered Keranique in December. I just got another shipment with details of when the auto withdrawal would come out of my account. Next payment due 2/19/12. Today 1/21/12 they took another payment which led to a bounce on my account. I like the product, but it is not worth bounce check fees whenever they decide to take the money from your account. I recommend you NOT use this product thru their "Try it before you buy it" progrm.
I signed up for a trial cancelled before the 30 days was up and ended up paying for the product twice. And when I called the company they would not fix the problem. For anyone considering this product I sincerely suggest you don't waste your time or money. It's not worth it.
hi i sent all the stuff back they needed i cant use it, i oked 6.95 for delivery then thats 1st time then, they took 79.95 out checking, after i told them send me self shipping stamp, so im in hole tell 79.95 returns,
please notafy me on my money in my account.
I told Keranique to stop my orders, take me off the auto lest.I got the ok.I just got a $50 bounced check notice thanks to these crooks.I'm supprised that Dr.Oz okayed them.
scam
My hair has been naturally thinning with age so I am always looking for a product to help with that. Heard a radio ad for Keranique. Pay $7.95 for shipping and get $80 worth of product to try. Usually these types of deals are VERY particular about cancellation dates so two days after I received my order I cancelled the club it came with as well as autoship...
Read full review of Keranique and 20 commentsbad stuff
I am happy to say they have refunded my money, not the shipping but oh well. . I was told so many different stories, by the consultants. One was to use only the one bottle, and if I got a rash to use the other one. the next advisor said to use one in the am and the other at night. and the final one said something else that if I had high blood pressure to...
Read full review of Keranique and 4 commentsignored, did not receive promised materials
Keranique and budget savers team up to cheat people. They do not deliver the articles promised, and when part of the order is delivered and is unacceptable for any reason, the do not follow through as promised.
Keranique product was to be returned after a "mail back coupon" for 6.95 was to be sent to my email. This was never received after numerous calls to keranique. This was never received.
Budget savers promised a 100.00 gas certificate when the keranique products were tried. This was to be received even wen I told the budget savers that the products and services were unacceptable to me.
The complaint has been investigated and resolved to the customer’s satisfaction.
poor/inconsistant customer service
October 12, 2011
Dear Hydroxatone/Keranique:
In the beginning of September I ordered the Keranique Product package after seeing the TV commercial. Upon dialing the number I was greeted by an automated recording that thanked me for contacting Hydroxatone. I mention that only because I am unsure of the company that I am actually dealing with.
A very friendly representative sold me your trial offer for Keranique for $7.95. He explained that I would automatically be signed up for an autoship program and that after the trial period $ 79.95 would be charged to the debit card I provided on a monthly basis for a monthly distribution of the product. He explained that if I was not satisfied with the product that I needed to contact the company before the trial period ended to cancel autoship. Conf. # [protected]. I am a reluctant consumer so I questioned the rep regarding the terms & conditions and asked him pointedly if I could trust that the company would charge no more than the $7.95 to my account within the trial period and that it would be cancelled as promised if I chose to do so. He not only reassured me that ALL I needed to do was call and cancel but he added that I could sue the company should they charge more than agreed upon. I felt reassured.
I received the product October 15th, 2011. By October 29th I called the 800# and spoke with a rep by the name of Crystal ext # 530 (@10:22 a.m. E.T.). I explained to Crystal that I had had a change in finances and knew that I would be unable to continue with the autoship program so I wanted to cancel. Crystal informed me that I would be charged $159.95 and that she would cancel the autoship. Of course I was immediately upset! She went on to say that “since I was upset that she would reduce the price to half the cost & only charge me $80.” I expressed that this was not the agreement, that I felt scammed and that I wanted to speak to a supervisor. Crystal went on to say that if I returned the unused portion of the product at my own cost for shipping that I could avoid any additional charges. I again explained that I was not made aware of these conditions upon ordering and that I would like to speak to a manager. Crystal informed me that I should have read the material received within the product box and refused to let me speak to a manager. I insisted on speaking with a manager. Crystal told me that I would not be permitted to speak to a manager and that if I insisted on being transferred that she would transfer me back into the que which would end in my being transferred right back to her but if that is what I wanted that is what she would do. Obviously I was very unhappy with the lack of professionalism, not to mention severe lack of rationale, but I felt at this point that I was at this persons mercy because I knew that this unprofessional, unethical company had my debit card information and I was fearful of how that information might be used. So in hopes that I had just gotten ahold of a horrific employee, I ended the call and called back. I reached Kyle, ext # 615 (@ 10:31a.m.) Kyle was as condescending and almost as rude as the previous rep but a bit more reasonable. After a brief explanation of my situation he informed me that Crystal had already placed a RMA# on my account. Let me say at this point that I had no idea that she had done this and if I understand your process correctly this began the return process and ultimately began a period of time in which I had to return the product before being “locked in.” THAT IS THE IPIDOMEY OF UNETHICAL. Kyle reiterated the terms regarding returning the items received. He provided me with the return address and advised me to write the RMA# on inside and outside of packing. He advised that I send the product with delivery conformation. (Which I believe will cost me extra.) He then went on to explain that my trial period was not up until October 19th. I began to understand that whether I returned the products immediately or waited until the end of my trial period I was still going to have to pay for shipping to return the products so I may as well keep them and get the use of them until the trial period was closer to over.
In case I have not been clear, it was my initial understanding when ordering that I would be able to keep the products and just cancel further autoship should I decide to do so. It was never mentioned to me that I would need to package and ship unused portion of products back at my expense or at all.
I then told Kyle that based on my understanding I may as well keep the products and get more use of them until trial period is over and then ship back after trial period. Kyle agreed, he then said that I would need to call back for a new RMA# on October 19th, he advised me to ask for his extension if I felt I needed a rep that would do as promised. He added that he noted the account accordingly and that I would have no further problems. Let me remind you that Kyle was just as condescending as he could be during our conversation.
I have had a knot in my stomach since dealing with your reps. This uneasy feeling coupled with my not being satisfied with the product anyway caused me to go ahead and call early to get an updated RMA# and just send the product back early before the trial period ended. So I called today, October 12, 2011 @ 10:40 a.m., I reached Tina, ext# 740. I asked Tina for an RMA# in order to return the product. Tina, who was as consistently rude and unprofessional as the previous reps, informed me that there was already a RMA# on my account. I briefed Tina on my interactions with your company and asked that I be transferred to Kyle @ ext # 615. Tina put me on hold. When she failed to return I disconnected and tried the call again. While I was calling in Tina called me back. She informed me that Kyle was busy & could not take my call. I asked to speak to a manager; she then told me that managers would not take calls. Again I felt at the mercy of this unprofessional company with ridiculous representatives. After further explanation Tina informed me that there were 2 RMA#’s already on my account, that I would have to use the last one, and that I would have to still return by October 19th. I asked why Kyle’s information differed from hers. I also pointed out that if she was correct and Kyle had given me misinformation that when I did call Kyle back on the 19th that I would be unable to return the product BY the 19th therefore I would have been deceived even further and ultimately charged the $80 or worse the $160. She explained that the only way Kyle could have given me a new RMA# if I called back on the 19th is if he “wiped out” my balance and that he would “get in trouble for doing that.”
At this point I simply asked her what I needed to do. She continued in her unprofessional, rude tone and explained that I needed to return the products using the RMA# 1565488, there are more rude details and inconsistencies but I am so done with this that I will ask you to just pull the calls and listen for yourself. Surely I have provided enough info that you can easily pull each of the calls.
So I am returning this product. I am putting a copy of this letter in the return box, I am also lodging a complaint via email with a copy of the same letter and I am going to personally make sure everyone I know on a personal level has a full explanation of my experiences with your company so that they themselves don’t fall prey to your unethical practices.
Thank you at least for reading the entire complaint. Although I hope this reaches someone within your company that cares about customer service and that person does something in an attempt to rectify the treatment I received I do not expect it. If your company charges anything more to my account I will spend every dime I have to ensure you are held accountable.
Most sincerely,
Rebecca Bledsoe
my hair were falling and dry and i had my hair cut the product are not helping my hair i got the trail bottles you sent abill for 171.00DOLLARS CANCEL DO NOT SEND NO PILL NOTHING . INVOICE113F4D63E89B6CF32
Keranique's autoship policy is nothing more than a scam. I agree totally with Rebecca. DO NOT purchase this product. Buy Rogaine instead. It has the same active ingredient as Keranique - 2% monoxidol. You can purchase Rogaine from Walmart and most drug stores so that you can control when you are charged. No surprises.
I thank all who provided a review about the Keranique Co. I am interested in how the product actually works. However, I do not want to my credit card to be automatically deducted, especially if the product does not work. From past experience, the Hydoxatone cream did not work for me.
It's a bit naive to think that a company is going to just give you a full set of products for $7.95. You have to read the fine print which most people don't take the time to do and then ### about it later.
Thank you for the review. I was considering ordering it tonight but I won't now. Thanks.
Thank your Rebecca for sharing your entire history. I know the month was the mistake. I intended to order the product but I wanted to read the reviews first. I will not order the product.
Those "free trials" are never free. They're all scams.
Obviously she meant September. It's a simple mistake others make. She had a horrible experience with the reps and I'm extremely glad I read this post before ordering. Sorry everyone else is so worried about your dates..
I'm not a rep of the company for Keranique, however if I were you I would go back and look at the dates you have posted. You said you ordered the products in September and received them on October 15 and made your first call to the 800# on October 29 all in 2011; you later change your dates. That to me is VERY ODD. The only way to be sure they won't charge you any additional fees is to contact your bank and request to close that account or ask for a new card with a new number. If you take any further action with the company YOU NEED TO GET YOUR DATES FIGURED OUT so you don't look like more of an idiot.
I had a bad experience with Keranique customer service reps...they were rude, condescending and uninformed. I should have gotten a free fortifying mousse (as stated on the invoice) for taking up the trial offer but didnt receive it. The reps then tried to convince me that the mousse is actually in the hair regrowth treatment (hahahahaha)...then she apparently checked and said she will send it out to me next week...(day 1 and im waiting..lets see if i will every receive it)...im satisfied with their products but not happy with the overall service. It really sucks.
shared my information
I ordered a trial offer and gave my credit card for "shipping charges". Then my credit card was billed for $76.95. The main product is the same Minoxadil found much cheaper and sold in drugstores.
Then I got a charge on my credit card for "Savings 2 Go" for $14.95 which I did not authorize. I called them and found out that it was because I ordered the Keranique.
I also got a call from a life insurance company saying they would cover me free for 2 months and then start charging my credit card after that. I asked how they got my credit card information they said they would use the same credit card I used for "Savings 2 Go". This all leads back to Keranique.
I am going to call them and have all my information removed from their files. If you have not gotten involved with them DON'T!
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm glad I read your comment. Thank You Very much. I called the number early and I was not sure if I should give them my credit card.
Thanks again.
Gisele
I will be calling Kernique today
I am waiting to see what is going on first. but i will call today I do see what you mean about the trail offer my credit card has been billed for 139.00 that is ridiculioua
product not received
I ordered Keranique by phone (8-8-11). I have not received the product and the letter that's supposed to give me a free trial and a $100.00 gas card. They took out $7.95 for Keranique and for their sister company (ACM Beauty Advisor a trial for $1.50 & $1.50 on 8-9-11 at 16:54 and 17:39. They were supposed to to send a package with the gas card and trial immediately. Nothing was received and I want my money back, immediately! I want no further dealings with this company after reading the many complaints! I won't let you cheat me and neither will my bank!
The complaint has been investigated and resolved to the customer’s satisfaction.
I returned the products I had ordered & FINALLY received PART of my refund, but now they are taking out a dollar a month for an ADVISOR, that I don't want or need OR asked for, out of my checking account. I want this stopped & the money put back into my account! This company is a FRAUD & CROOKED by taking money out of everyone's account for an advisor they don't need, especially when we don't even have or use their products. WHY WOULD WE NEED A STUPID ADVISOR, MUCH LESS HAVE TO PAY MONTHLY FOR A SERVICE WE'LL NEVER USE, WITH NONE OF THEIR PRODUCTS!
My is Turissie Sykes,
Could you please cancel my order. I called and talked with a customer service and advised that the product had taken my hair out. This means also to cancel beauty adviser.
Thanks, Turissie Sykes
I have tried to cancel this account three times and they are giving me a really hard time. and also this product don't work at all.
This is the biggest fraud I have ever seen. It cost $7.95 to get the "free" products then it cost you $6.95 to return the products. They then keep charging your card $1.00 for something and I am scared they are going to keep charging so I am reporting them as fraudulent charges to remedy the problem. I called and left a message with them but they really don't care.
Agree wife sent for and payed for one time product then they billed me again after I have cancelled and they did not refund the money would not trust this company took some time to cancell and still amount not sent back on crdit card.
fruad
I paid the 7.95 cents for my first order and called to cancel any future orders but they claim to have sent "several" to my adress. I received one box that I assumed was a simple error on their part and sent it back using my credit card to pay to have their product sent back and they took 80.00 out my account any way and I was told that They would contiue to debit my card until all orders were paid even though I informed them that I had only received one, which I mailed back at my expense.
The complaint has been investigated and resolved to the customer’s satisfaction.
Yes I agree with what was written above, the advertising of the product is false and misleading and the product is a scam.
The customer service people tell lies and give misleading information.
If you live outside of the USA you have so much trouble getting your money back when you send back the product.
They are happy to steal from you, but pay you back is another issue.
I told them they were fraudulantly advertising. And am sending the initial package back, before they charge $ for another order.80.00
free offer
This product was advertised on KNUS 710 Bob Brinker show on Sunday, 3/20/11 at approximately 4:47pm. It was touted as a "free offer", and when I called for the offer, and after paying the shipping and handling charge for the free product, I was subjected to several long requests to sign up for other/more products. I refused everyone. The final offer was a "free" gift card offer from WalMart or some other retailer (I forgot who), but by that time I was so disgusted that I hung up the phone after 15 minutes of listening to offer after offer. Because this was a radio offer and a telephone call, there are no photos.
The complaint has been investigated and resolved to the customer’s satisfaction.
I totally agree with the consumers comments above. I received the product, HAVE NOT EVEN USED IT and want to ship back because they already charged my account the first $77.00! I have had some medical problems and had not been able to use it yet but when I called, the rep said I was committedbecause my time had passed and I didn't respond in time?! I think its a crock. I may even close my bank account because they told me I was responsible for the other $77.00! I DONT EVEN GO TO A HAIR SALON BECAUSE I DON'T HAVE THE MONEY LET ALONME PAY $150 FOR SOME DAMN SHAMPOO! I'm contacting the BBB and Keranique management if I can.
Well, I called and did listen to and answer my name/address etc. BUT I hung up when they asked for a credit card. I wanted to speak to a REAL PERSON, but NEVER GOT ONE. BAD COMPANY.
I agree 100%. These people prey on poor, desparate, women like myself! I am post menepousal, and of course I'm suffering with thinning hair. Like most other women that are dealing with the same problem, I was sucked in by these vultures. Yes it's true that when the automated system is suppose to take information for your order, they bombard you with over 10 other offers! I can imagine that a lot of women get worn down and just say yes to a lot of those offers. The product it's self did nothing for my me, or 3 of my friends! "DISHONESTY" is never a good policy! If these people meant us well, they would reimburse our money immediately! That's if you can reach anyone because I have yet to! If all the women they have ripped off should file a class action suit against the Karanique company, they would think twice about their way of doing business, or be out of business!
Seriously,
Ms. Bev
The long wait and the interview over the phone was very disgusting. They are horrible. They never e-mailed a confirmation code and this company is out of their mind.
dishonesty
I just received their product yesterday and I am sending back it in the mail. Your great hair regrowth product is nothing more than what is found in Minoxidil (Rogaine) for women and can be purchased over-the-counter, AND is does not cost almost $80. Also, I am very dissatified to find an additional $3.00 charged to my account when only the $7.95 Shipping...
Read full review of Keranique and 38 commentsanyone had any dealings with them?
I had severe hair loss and to this day am unsure of the reason why. I had long hair down my back, for 8 months my hair wouldn't stop falling out. Out of total frustration, i went to the barber and had them cut it in a bob length. It went from thick to thin and long to short!
This year 2010, my husband ordered a 3 month supply of a keranique packet for me. I was upset because it cost $160. 00
After the 1st month there was a noticeable difference in my hair concerning length, thickness and strength. The shampoo and conditioner used together worked wonders for my hair! In about 2 weeks, i will be just finishing up the product and i will definitely order so more!
Oh, and i did kiss my husband for making such a wise choice. :)
I can email you before and after pictures if interesting in seeing my personal and truly amazing results. [protected]@yahoo.Com
I wish I could give it zero stars! It's been over a month and no product has arrived. I've tried emailing customer service multiple times and NOTHING. DON'T BUY!
I want to share my friend's 7 Reasons Why You Have Hair Loss, he had done our hair transplant. It is the Best information Why You Have Hair Loss.
Ordered Kera Viatin [protected] aa a 30 day trial and never received it. I will send back any orders if the product as I will not pay full price for a product I never received for testing
I have been using Keranique for six months now. My husband tells me he can see little hair growing all over my scalp. I can see a difference in my hairline. To me, it was worth every penny I paid for it. I was not sure if it would work with me having a thyroid problem and being heriditary. But it is wonderful to see all the new hair growth. Yes, it can be used on colored hair, I dye mine every three momths and the color doesn't fade. Sorry to here many of you are having problems with customer services. My suggestion is when you get a customer service rep. on the phone, ask for their name and ID number. I have found out the reps are willing to work with the customers more, hoping that they will be asked for by name.
Never received this package thought it was a free trial and was charged S&H and charged $79.80 for the package. Put this into dispute and blocked them from using my credit card for a long time. Putting this amount into dispute and will not pay any of it.
Does anyone know if its OK to use the product with dyed hair, and also has anyone experienced facial hair growth!? I read that, that could b a possibility!? Plz help
Long and Healthy Hair Tips Home Remedies For Men and Women
A this point penetrates into the hair Argan oil, which is rich in antioxidants, vitamins A, E and coenzyme Q10 and shea butter, which, in turn, is rich in vitamins E, F, A, D - revitalizes and strengthens hair. 3. The third stage - a powerful moisturizing and restoring the lipid layer. In the third stage the most hair wetted .
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No new dealings, but after I complained vehemently, they said they did refund my money. Haven't seen the check yet . . . .
I am amazed that Keranique has to employ its own paralegal to deal with the many, many complaints posted online in so many different venues All they ever had to do was treat their customers with respect. Apparently it will be difficult lesson for them to learn.
This product is a complete ripoff. The company is very deceptive in their advertising. I completed a survey and the product was one of the items that I could choose from as a way of saying thanks. It was a trial sample as stated in the advertising and I would have to pay $3.95 for shipping and handling. Okay. I paid the money. The product arrived and I closely read the description and ingredients. This product is not for me since I have Thyroid Disease. I didn't even use them. I threw them out. Weeks later to my surprise I get another box. Checked my bank account and was charged $7.95 and $79.95. Immediately called them and was given the run around. The representative did not answer any of questions as to why I was charged these amounts. I was told I would not get the money back. I was given a return number and sent the unopened package back the same day. I told him I don't ever want anything from this company ever. People need to be aware of this company.
And now I find out that keranique has their very own paralegal to handle complaints! What on earth does a hair product company need a paralegal for? Seems quite interesting to me and tell-tale sign that something is very wrong with this company.
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Keranique emailssupport@cs.keranique.com100%Confidence score: 100%Supportsupport@keranique.com94%Confidence score: 94%supportkeranique@keranique.com81%Confidence score: 81%compliancedept@keranique.com79%Confidence score: 79%us_support@keranique.com78%Confidence score: 78%support
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Keranique addressPO Box 1366, Hoboken, New Jersey, 07030, United States
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This is definitely a scam! I called within the 30-day trial period to cancel and was told it was canceled on that date. Then my credit card statement a couple of weeks later revealed two charges or $79.95 each made on the same day I called. When I contacted a representative was informed that I had agreed to the charges on the cancellation call, which is totally false. They refuse to credit my account. This company is so deceptive and truly violates the false advertising of the trial period and return policy, etc. WHAT A SCAM! Wished I had read the above comments before I fell for this! Conned in Texas
This is such a scam! I had fallen for the same thing. I ordered the product and the 30 days was a crock. I called to cancel because the product made my hair greasy and limp. When I tried explaining to the rep she told me that I was using the product the wrong way. What, by going by the instructions on the bottles was wrong? I asked. She said Well depending on your hair type you have to leave in your hair a little longer.then she tried to sell me another product for hair growth and volume. AS IF! I was still charged the full price of the product and to send it back for a refund you have to pay shipping and handling and that was just a joke too. The next bank statement had another charge for a shipment that I didn't even receive. I had to call them and waited 25 mins to actually talk to someone who had told me that the shipment wasn't out yet. So, I was paying for something that I had canceled, that wasn't shipped out in the first place, and was sitting there collecting extra funds for their pocket. Had I not took a close look at my bank statement I would have never known they did that.
WOW thank you guys for posting BAD COMMENTS on this product online I was ready to place an order.
DO NOT FALL FOR THIS SCAM! They bundle a bunch of mediocre products (shampoo, conditioner, hair treatment and nioxin) then charge you almost $200.00! They say try it for 30 days but it's really only 2 weeks because the time it takes for shipping to and from them is included. The first time I used the product I liked the result enough, but after continuous use, the hair felt limp, weak and unclean. When I called to return it, they said my 30 days had expired and they were going to charge me for the balance of $80.00. What a waste of money! The product that makes your hair grow is the nioxin which you can buy anywhere. But Keranique bundles all this other stuff so they can charge you an unreasonable amount of money. My suggestion is to buy a nioxin shampoo from a store and save your money.