LocalNet Internet Services
Reviews and Complaints

Yep, that's what happened to me!

That definitely sounds like LocalNet -- AND like Chris in collections! LOL! On their little postcards, they ask you to call [protected]. But, you'll wait on hold for a long time, and -- just like calling their customer support -- it's as likely no human ever *will* answer! Chris is described by a couple of staff as "their supervisor." (Difficult to believe, isn't it?) More likely he's merely the hardmouth they send you to if the front line operators aren't succeeding. Maybe that sort of abuse works on some people -- but obviously not on sensible people! hehe... If you're interested in talking with Chris (whose very lack of control makes him amusing) phone [protected] instead . Someone usually picks this line up after just a minute or two, usually Chris himself. Saves wading through the front lines...

I agree with you i requested Dsl service from them and they never provided me with Dsl services they are a rip off company and Yes i do agree with you they are complete [censored]s..You know if you paid through your banking debit card that they can send the charges back to Localnet.com ..I will get a refund cause i'm not dealing with these jerks

Today I recived a letter stating (I feel its a threat just to get money) that I owe $31 and if I dont pay they would see me in court in New York. A service I have not used and cancel last year and still being charged for something I would never go back too. I even had to change my account because they wouldn't stop taken money out my bank account. Im 21 so that hurts cause I dont keep a lot of cash in it which mean I started to owe the Bank account. Anyways, don't go to localnet; go with AoL or whoever not loclnet.

BEWARE OF LOCALNET’S BILLING PRACTICES!

On January 7, 2009, I sent an e-mail to Localnet's customer care email address asking that my account be canceled. This request was made well before the account renewal date in February. On March 18th, I received a call from a Localnet customer service representative asking me if I forgot to make my yearly payment to Localnet. I informed the customer service representative that I sent an e-mail in January to cancel the accounts. She asked that I please send another e-mail to customercare@localnet.com to restate that my account be canceled. I told her I would do so if it would resolve the issue, and informed her that I did not expect to pay any late or termination fees since my first request was made months before. After our phone call, I sent the requested e-mail to the requested Localnet address. Later that day, I received yet another phone call from a Localnet customer service representative asking me if I forgot to make my yearly payment to Localnet. I explained to that customer service representative that I spoke to another customer service representative earlier about this matter, and that the issue had been resolved. She put me on hold, and then came back and apologized for the confusion. The matter was concluded, or at least I assumed so until in April when I received a threatening DEMAND LETTER from Localnet in the amount of $16.00. I called the Localnet billing department and explained the series of events. The rude ### in the billing department (named Chris) said that "they are not playing a game about this" and I had two choices - pay them the amount due immediately or they would send the bill to a collection agency.

Not wanting to have these idiots damage my credit rating, I paid the amount due the next day. It seems that I am not alone in finding Localnet's billing practices to be inaccurate, fraudulent, and misleading. Hopefully, someone will file a class action lawsuit against Localnet -- I'd join it in a heartbeat. My next step is to contact the New York Better Business Bureau.

I cancelled my service August of 08, I just received a bill for $28.90 for Feb 9 2009 thru april 7 2009. And if the bill is not paid for by may 3rd, they are taking me to court in New York, I live in Wyoming. I called at questioned the bill, told them I was not paying and wanted it resolved. She hung up on me. I am filing a complaint with the Better Business Bureau and plan on fighting this bill any way possible.

how do we go about making formal complaints to regulators about local net?

read the ones I have submitted before

I have already commented THREE times How many more do you NEED

I just want my service disconnected. I am not complaining . I have already spoke to brian. He told me I have to confirm it with a written response, which is what I am doing . Thank you.

My commet is, I want my localnet service disconnected because of the fact it really is not that much faster. AND the fact I do Not
like my credit card automatically charged Thank you I have already called and talked with Brian and now am following through with what I was told to do.

Localnet was not working on my computer since the first night I signed up, 2/22/09. I was unable to get any mail to open and I could not get to any websites and open them, and Exployer froze up, and then I could not get a connection at all. So, I called to cancel but they do not let you do that. They charge $12 for a setup fee, non returnable, they say. They suggest to get the excelorator at $3 more. I wanted to cancel so I called the customer service dept, I was told I had to email them on the email from Localnet, now mind you, I just explained I could not get on line, I could not get their service to work! I went to where I could get connected to a wireless service and then emailed them I was very dissatisfied and wanted a refund, as instructed. But tonight I was informed by a supervisor, they will not refund my money. I have tired to call Tech support, I can not get through, it burns up my cell minutes waiting to get to a Tech. After complaining tonight, I again retyped in their info to connect, now it connected, I find this amazing since it would not work all day, and not until I filed a complaint! I also deactivated the accelorator, which now I want my money back from that thing. I wonder how many complaints about this company there are out there?

Local net Corp does not respond to cancel service and have been pulling from my bank account for over 4 Years. How are we supposed to get reimbursed? I have proof of Internet from other Providers. This business is taking people's money and we seem to have no way to cancel. Please review their complaints so they can stop Ripping of All of Us!

Canceling account is like pulling teeth. You must first get through on their phone line and then are told that the only way to cancel their services is via a letter. Which you must snail mail or fax.

I did this two months ago, and since they say they did not receive it, I am still being charged for the service. I have not even used their service for 9 months!

I attempted to cancel my service. This company made it impossible to cancel. I was told to fax my request, which they claim not to have received, but have notes in my file reporting that i tried and that I wanted to cancel. Now I have to keep paying for another two months. This is criminal.

DO NOT sign up with this company, they will make it impossible to cancel the service. It is a total ripoff.

I would NEVER recommend this company.

localnet billed me for 3 months after i quit theyre $9.95 a month service which i had on a month to month basis, they are hard to reach by phone, wont discuss service issues, hung up on me i cant belive a business could be so ### !

I have had the same issue. I called and canceled in 2013 when i was moving but wouldn't allow it over the phone so i sent the email from the account with my information asking for cancellation. fast forward 2015 i close an old checking/savings account. then i get a demand letter for $43.90, they were taking money from my savings for a year and a half, shame on me for not catching that. As mentioned above i have moved i no longer even have a land line for their dial up service, haven't logged on since 2013. They said i was belligerant on the phone in 2013 and said i hung up on them and they received no follow up email. Now I get the same customer service rep and i get hung up on everytime i question about the charges. I did finally pay and they told me they also closed my account (without written notice) gave me a confirmation number... phone calls are recorded... i made a complaint with the BBB and if i get charged again i now have the ammo to get a lawyer involved and have the phone calls brought in as evidence.

I am very disappointed with their service. I asked to cancel and I haven't had them for many years. I didn't realize they were still taking out of my account. I tried to cancel and they said I had to send an email directly thru their website to cancel or a letter. It should not be that complicated to cancel something. It should be easy and no hassle! This is not good customer service! LocalNet is NOT a good company, especially when trying to cancel!

It is a slow internet and I dont like it !

all these comments are sort of older, let's restore the pledge "Don't let them get away with this"

we need to contact NY state attorney generals office

since local net doesn't send to the home any service agreement there isn't anything to sign and this is not yet a communist country, we will not be bullied into agreeing to thing we are not fully knowledgeable of the In's and outs of these tactics that they use we all need to contact the NY state attorney general office to have done what needs to be done to stop local net from victimizing people

My account was Inactive. I want to have access to my localnet account

Same story here as well. I called LocalNet to cancel my service due to poor performance. They told me I had to notify them in writing. Each time I sent notification by mail they "did not receive it". It took me four letters, two faxes, and six phone calls before my service was finally cancelled...all the while, charging me for a service I did not use. Any calls attempting to get this money refunded were met with a hang-up. Legitimate businesses do not act this way.

I agree this company is in my opinion very deceptive. I cancled my service in July. A phone call was not enough for them to honer my request. They want a follow up letter. In my mind adding this unnessery step is a sly way to get extra money out of you. They got 3 extra payments out of me. So far it has taken 2 letters and 3 phone calls. I will now have to call my credit card co. to make sure they don't allow another charge. I agree LOCALNET SUCKS

same story, i told them to contact my attorney. my attorney advised me for future issues, told me to cancel using MY email service, print out and have notorized same day. save it and cover your ### so to speak. their service was acceptable but after the hell they've put me thru trying to cancel for going on six months while going in and out of the hospital! i finally spoke with two reps today with no resolution, not even a hint of compassion, little did they care that i have cancer and won't be around this time next year but on the bright side they'll never see another penny from me, and with any luck someone will do a search prior to signing up with them and find this entry. in conclusion all i can say is stay away from LOCALNET as the nicest thing to say about them is that LOCALNET SUCKS.

I AM GOING THROUGH THE SAME THING WITH LOCALNET INTERNET SERVICE I CANCEL THERE SERVICE AND THEY CONTINUE TO TAKE OUT MY ACCOUNT CAUSING MY ACCOUNT TO ALSO GO IN OVERDRAFT AND NOT SMALL OVERDRAFT NEITHER I AGREE THEY DO NEED TO GO OUT OF BUSINESS