Massage Envy
Reviews and Complaints

my ex girlfriend works at the altamonte springs location and said the same issues go on regularly with every client. Its a scam to get you frustrated in trying to cancel or get refund. No one will call you back ever. They say they cannot cancel when they can. They tell you they cancel then dont. Its the wait you out game so you will give up. They are franchised but sounds like a corporate game to me. She gave me so many stories especially one where the womans son died and they still did not refund the money. Its hard sell on contracts and they will tell you its easy to cancel but if you dont after 3 days you never will have any luck. they work on commision and they will be fired if they do no thit 15% attach rate. they get 850 and hour plus a tier bonus for 15% and so on according to their memberships. thats why its hard to get out once you sign it. thats why you dont get all the info up front. thats why you shouldnt give your credit card number as you will never be able to get out of the contract. if you move somewhere where there isnt a massage envy within a 25 mile radius you can opt out. and rates arent honored in other areas of the country of what you signed up in. plus if you miss your appointment and dont cancel youre charged. again your credit card will be charged.

The contract that Massage Envy uses is called a Contract of Adhesion in Contracts Law. When this contracts are argued in court, it is likely that the judge will hold for the plaintiff (in this case the customer). In most cases, the court will refuse to enforce terms that it finds unconscionable (more favorable to one party) and it will construe ambiguities against the draftsman, in this case Massage Envy. If the terms of the contract are not clear about cancellation, the court will hold that the contract is not enforceable. This contract is something that can definitely be fought in court, and it is likely that there will be a positive outcome for the customer. I see the same complaint over and over, "I was not told about the cancellation" "I did not see the terms". Massage Envy is being misleading, and this is the type of cases the court loves, courts want to look out for customers and want to put a stop to big companies like Massage Envy, and their "Membership contract".

I used to work at Massage Envy. So, I'm an insider. When your credit card isn't updated in the system your pre paids are not available until your credit card is updated. By the way, updating your credit card would have only taken out the payment that was supposed to come out that month and it would have given you another pre paid (so you would then have 5). It's part of your contract under the second paragraph you intialed that basically says in order to receive your monthly massages you must be CURRENT AND ACTIVE (not suspended or frozen) and YOUR CARD MUST BE UP TO DATE. If you're suspended, it means NOTHING came out of your account that month and just because you had pre paids doesn't mean you can just skip a month or two without updating. Oh, and PRE PAIDS ARE ONE HOUR. If you were smart, you would have just gotten a two hour or maybe read your contract. It's all in fine print. Good luck getting corporate to refund anything. They are stricter then clinics are because when you actually work with the clinic they will help you on a case by case basis.

I work at a Massage Envy, and as much as I have MANY complaints about my boss and his running of the place you, and people like you, make my job WAY harder. If you would bother to read your membership information, or ask questions when signing up, you would know that one of those pre-paid massages can't be split. Its in writing, in at least two places. And they shouldn't've let you USE your pre-paids until you fixed the problem with your payments. They contract clearly states that to use your pre-paids your membership has to be in good standing, meaning all payments must be up to date.

There are PLENTY of things wrong with Massage Envy, you don't need to make up new ones just because you were too lazy to read the fine print on something you signed up for. Yes, the chasing you, and calling you late at night were un-professional (any of MY people who did that would have been chewed out), however, if you pay something on a monthly basis and you miss a billing, or more, then why didn't you ask about it? or did you just think that we forgot?

I was paying monthly and the covid happened..I kept the contract going...to support them. Not knowing how long the flu would last. Now I have 2000 saved up and I have 2 months to spend it...How on earth? you can only get a facial every 4 weeks! Get a massage every day? well I was trying but nobody did deep tissue massage. Sounds like they do this a lot. I definitely won't be using them again.

At the end of my one year contract I was told it would be billed month to month. That was fine, but I've had some health problems and then some major family catastrophes and have end up having 11 or 12 massages I paid for and not used. When I tried to cancel I was told I had to use them all up in 30 days (I think it was). I see there has been some class-action suits filed because of this issue.
Is there any recourse?

They hit you with hard sell after a massage when you are vulnerable, and then later I find out there are all sorts of extra fees if I want a facial instead of a massage, a massage for my husband instead of me. DO NOT USE THIS COMPANY, there are plenty good massage therapists out there.

WHAT WAS I THINKING!? NEVER sign up for a contract such as this! I too am having a horrible time canceling my Massage Envy membership in Folsom, CA. I had a 6 month membership that I thought was ending and then it just so happened that my husband lost his wallet and we had to cancel the credit card. In order to give myself the 30 days to use my 3 unused massage credits AND a $75 gift card that my lovely sister got for me directly from them I paid cash to make my account current. AND, i signed the cancellation form, but OH, it was just barely less than 30 days before the next one so i am supposed to pay again on the next due date. I'm going to try to use my credits and the $75 gift card I'll buy overpriced lotions and stuff before that next due date and then walk away. I hope someone sues the *%$# out of them!

Massage Envy rips off their customers
I too have had a horrible experience with Massage Envy. I did sign a contract which I was told I could cancel at any time. I had a few massages at the store I signed up with Perimeter Atlanta. I then went to another store for my monthly massage as I was told you could do. Then my amex bill came where I was charged on my credit card for my monthly massage. After a month of trying to set an appointment with the manger at the Perimeter store, I asked for the owners name and number. I was only given an email address and of course never received a call or email back. I finally went in to the manager who made me what for a half hour because she was doing payroll. She said she could do nothing and the massage charge would remain and that I would have to book an additional massage that month. I then prepaid my massages for the 6 months remaining. I was able to use one more massage and my year was up leaving me with 5 unused credits. The day before my contract expired I get a call and say I will loose those credits the next day unless I auto renew my contract. I had a meeting with the manager and was told that is the policy and she could do nothing and I would be out my 5 massages. MASSAGE ENVY TREATS THEIR CUSTOMERS TERRIBLY AND NO ONE SHOULD EVER USE THIS COMPANY !

Massage Envy- lying to customers

I came to Massage Envy and a representative persuaded me to sign up for a membership. The representative told me that I can cancel the membership any time. Later When I wanted to cancel membership they told me that I cannot cancel it for a year. As it appears while the representative was lying in my face about the conditions of the contract I signed the agreement in haste. Legally all looks well, however Massage Envy staff proved to be very unethical. They purposefully confused the customer and tricked him into signing the contract while lying in the customer's face about the contract.

I came to Massage Envy and a representative persuaded me to sign up for a membership. The representative told me that I can cancel the membership any time. Later when I wanted to cancel membership ( becuase of poor massage therapy and poor customer service) they told me that I cannot cancel it for a year. As it appears while the representative was lying in my face about the conditions of the contract I signed the agreement in haste. Legally all looks well, however Massage Envy staff proved to be very unethical. They purposefully confused the customer and tricked him into signing the contract while lying in the customer's face about the contract.

I came to a massage therapy and a representative persuaded me to sign up for a membership. The representative told me that I can cancel the membership any time. Later when I wanted to cancel membership ( becuase of poor massage therapy and poor customer service) they told me that I cannot cancel it for a year. As it appears while the representative was lying in my face about the conditions of the contract I signed the agreement in haste. Legally all looks well, however Massage Envy staff proved to be very unethical. They purposefully confused the customer and tricked him into signing the contract while lying in the customer's face about the contract.

Massage Envy - Business Mal practice

Please stay away from these frauds.

They lure you into their contracts with false information saying. It will cost you $78 without contract but $39 with contract. What they don't tell you is you have to pay monthly membership charge of $20 which makes it $59 not $39. By the time you know this you must have signed the contract. When you ask them about it any additional massages in the month will cost you $39(nice).

Hassles to get out of the contract:
Get a doc certificate to get out the contract. What kind of sane person will sign the contract if he knows that he has to get a doc certificate to get out of the contract. But they withheld this information to get you sign the contract. The second is move away 25 miles from you current address ( wow so I have to move away to get out of your contract).

When I insisted that I do not like their service and to get me out of their contract they said to get it from other towns. This is real hypocrisy they say they take you out of their contracts when you move away 25 miles but they want you to go other towns to get service in case you don't like service in this town - Great.

Final touch - Their contracts are auto renewed. Incase you are not careful - you are stuck for another cycle.

Please raise your voice against them.

I was tricked into a contract too. I was told that I was signing up for a month to month deal and then after 3 days later I called them and said that I actually would not be interested in them deducting my credit card monthly and that I'd just prefer to pay as needed whenever I need a massage. That's when I was told that I was binded to a one year contract and I was stuck. Message Envy is the biggest CROOKS and I'm going to see it thru that my complaint about them goes everywhere so that no one else gets scammed. I'm sure this will catch up to them eventually because I totally believe in KARMA... BBB is going to hear about their San Diego, CA location and any other company I can get thru including the radio stations that advertise it. Message Envy is tricking customers. Make sure you READ THE WHOLE CONTRACT before signing anything and take a copy of that contract the spot. DO NOT TRUST MESSAGE ENVY!

Stop by and I'd be happy to provide you 5 FREE packets of Biofreeze samples. http://tanglewoodfootspecialists.com/serv/biof.htm

BBB is not going to do anything. Why do people keep writing to them...lol

File a complaint about the therapist and the company to the State of Texas

I am interested in hearing more about your 'case' against Massage Envy. I had a similar situation. During my session, the therapist manipulated my neck/cervical spine so hard that I literally could not breathe. I immediately told him it was way too much pressure and that it was excruciating. He said that he "had to work deep into the muscles and connective tissue" and a litle pain was normal. Long story short-I drove straight to the ER and my life has been a disaster ever since. I went to several doctors-had trigger point injections, etc bc nobody thought that it could be anything more than just severe muscle spasms/ etc from the massage. I finally found a great specialist who immediately ordered an MRI-I have two ruptured discs in my back and am now considered 'disabled.'
My boss was patient at first with my absences and lower standard of work (missed deadlines, etc) but eventually he and our HR Manager decided to contact my doctor for more information. His findings were that I was disabled and; therefore, covered by ADA. Dr suggested a few reasonable accomodations, but the only one my work agreed to was a one month unpaid leave of absence to start last Monday. I was fired on Wednesday. I only have a couple more weeks of insurance, am a single mom of three and cannot afford COBRA. In order to collect unemployment, you have to able to work; I am currently disabled so I don't know if I will be able to collect or not. Meanwhile, I have had two cervical epidurals to relieve the pain-my dr said he would do one more but if that didn't help enough I would have to have surgery. How am I going to have surgery and recover with no job, no income, no insurance. etc etc. If anyone else has a similar situation and is willing to talk about it, please let me know. I am looking for an attorney to help me with this (may have found one last night, but not sure if he is taking the case)

thanks for reading-good luck to all!

Do you people ever tell your terapists that your hurting during the treatment... I'm a massage therapist from a NY office. I just moved to nevada. I always tell people before the treatment and ask a few more times during the treatment, hows the pressure... You've probably had bad therapists and yes that is the companies fault. I've worked with bad therapists before...

I've worked with bad companies with good therapists too. Don't blame the company, blame the owners. The is a franchise. I consider myself very professional and good what I do and I know its har to see who is good before you enter their room...

Just felt like stating my opinion..

I completely agree! I just had a massage at me in hyde park (cincinnati). I went because I have pain from running and working out. however, I spent the entire session in the most excruciating pain I have ever been in in my life, and in the morning, my legs hurt sooo bad I could not even walk, let alone run, which I was hoping would be easier and free of pain after a massage. I will never go back to massage envy again, cannot believe I actually had to pay for such torture, and urge everyone not to go to them either. they are a horrible excuse for a massage parlor.

Ditto on all comments above. I had put my membership on hold during an extended amount of time, and upon my return, the Plymouth Massage Envy clinic attempted to charge me for the months I had been on hold. Luckily my credit card company notified me per their fraud policies. On another note, the Plymouth Massage Envy intentionally misled me regarding my membership cancellation. They specifically told me I would be charged one more payment after I submitted the letter, and I would have 30 days from that last payment to use all of my hours. Today I was informed that I would have 30 days from the day I submitted the letter. Certainly had they told me that the 30-day clock began at the time the letter was received, I would have held onto it until the day before my last payment posted. However now I have fewer days to expend my hours, thanks to the dishonesty of Plymouth Massage Envy.

I absolutely agree. Tried to cancel right after signing due to layoff and am having the same issues. Won't return phone calls, rude, disrespectful. I did have to close my bank account ultimately to protect myself. Manager had no concept of professionalism or how to deal properly with customers. I have even had my honesty questioned. Seriously? No company should get away with this. I finally had to be my own advocate and speak up. I would never recommend this company, especially this location, to anyone. It is very sad as the actual therapist I had was wonderful. Mika, if you go elsewhere, let me know. YOU and your clients deserve better.

I am a massage therapist with my own small practice & I hear these comments so often about Massage Envy. Some of my new clients tell me stories about Massage Envy that are just so hard to believe. I've heard everything from noisy rooms, soiled linens, unprofessional massage therapists & unauthorized charges on credit cards. Please be aware that a professional massage therapist who cares about her clients & business will make your massage session(s) enjoyable & will want you to keep coming back. I do everything in my power to make my clients comfortable. I spend time talking to them about their goals for their session(s), give the best massage I can give & never make anyone feel hurried. I understand that clients will occasionally cancel an appt. Most of my clients will call to tell me this. I have never billed a credit card for a missed appt nor will I ever. This is the difference between Massage Envy & a massage therapist with her own business. Emergencies happen, children get sick, work schedules can go in to overtime, etc... I try to be flexible & clients appreciate this. It doesn't mean I will be taken advantage of. Please... give your business to a massage therapist who cares about you & working with you, not a greedy corporation who is interested only in your money.

Read your contract with them before you get pissy when you can't cancel. I'm used to be a member until I began working at one for a while. They worked with me through a lot of financial issues probably because I approach them with a humble and polite attitude. Remember, these people are doing their jobs and not answering the phone everytime they call you to remind you that you owe money for services that you agreed to pay racks up so don't spread lies that it's a ripoff when several members who actually pay on time and follow agreements SIGNED BY THEM benefit from the company.

I signed up at the Old Town location in 5/06. I cancelled in person in the fall of 2007. They are now dunning me for $300. THESE GUYS ARE RIPOFFS! DO NOT SIGN!

loathsome = unpaid stooge! 234 posts on this forum! get a life!

you really should quit with all of your negative energy. it isn't healthy for you or the people you are supposed to be healing. go get a job at walmart. then you might have a basis for complaining.

I am a Massage Therapist with Massage Envy and I am sad to say that I agree with many of the complaints listed here.
Not only are these franchise opperated by folks who have NO CLUE what the description of a Massage Therapist is they also lack customer service skills and much required business sense.
The membership and it's upgrades are a waste of money! The pay recieved as a Therapist is beyond insulting for as hard as they expect us to work. Regardless of these conditions I have been forced to remain at Massage Envy due to the economy and lack of jobs.

Pissed off in Las Vegas!
These companies ARE unprofessional and uneducated as are the employees they choose to represent the front desk!
As a Therapist my main concern is the well being of my client regardless of my working conditions I will ALWAYS see to it that my massage exceeds my clients expectations!

I can't believe this place. Purchased a 12 month subscription only to find out you need to use them before the end of the 12 months. But, the put the membership on a gift card. This is where they will get into legal trouble (at least in California) as it's illegal to have expiration dates on gift cards. I'm pursuing legal action.

I have to agree with the poor business practice, I signed up for a 6 month contact after my first massage (which I loved), I asked the right questions (burned in the past from contracts) wanted to be sure that when my six month contract was up that the contract was over, no tricks or hidden clauses. I was assured at that time it was over at the end of the 6 months, NOT, my debit card was charged on the 7th month. I called and was assured it wouldn't happen the following month. Instead of a refund I said I would come in to use my free massages that I didn't get to due to new job and holidays. This happened again on the 8th month and again on the 9th month before I was finally told I had to come in to sign a cancellation form or they could fax me a copy (never received by fax) so I went to cancel my membership in person, received my refund, when the lady behind the counter preceded to tell me that my contract says when my 6 months were up, that I would still be billed until I came into sign the cancellation paperwork...I asked her how come I wasn't told this when I repeatedly asked about the contract and how many people read the fine print for a massage company. She did apologize for the miscommunication on their part. Oh, I lost my free massages also once I signed the cancellation paperwork. So, all I can say, always beware of the fine print in contracts..massages were GREAT, contracts BEWARE.

Dissapointed
North Las Vegas

This would be the first and last time I visit this center. I am used to a professional spa and masseuse. I do not feel comfortable having the therapist talk to me about personal details of what is going on in the office neither there personal life outside of work. I find this very unprofessional and the staff needs to get properly trained, educated, or terminated. I will not recommend this place ever.

It's like a gym membership, when you cancel your membership..you are no longer a member, and therefore don't get to use the gym. When you cancel your gym membership, you don't get money back for months that you don't go, you are just no longer a member. With Massage Envy, at least when you don't have time to go, you don't lose your massages, they stay in your account for a s long as you are a member. You should just remain a member until you use all you massages, and then cancel, make it a great month and go twice a week! Sounds like a great month to me!

my ex girlfriend works at the altamonte springs location and said the same issues go on regularly with every client. Its a scam to get you frustrated in trying to cancel or get refund. No one will call you back ever. They say they cannot cancel when they can. They tell you they cancel then dont. Its the wait you out game so you will give up. They are franchised but sounds like a corporate game to me. She gave me so many stories especially one where the womans son died and they still did not refund the money. Its hard sell on contracts and they will tell you its easy to cancel but if you dont after 3 days you never will have any luck. they work on commision and they will be fired if they do no thit 15% attach rate. they get 850 and hour plus a tier bonus for 15% and so on according to their memberships. thats why its hard to get out once you sign it. thats why you dont get all the info up front. thats why you shouldnt give your credit card number as you will never be able to get out of the contract. if you move somewhere where there isnt a massage envy within a 25 mile radius you can opt out. and rates arent honored in other areas of the country of what you signed up in. plus if you miss your appointment and dont cancel youre charged. again your credit card will be charged.

That is a typical response... sorry to say!

Do not go to the Massage Envy in Eden Prairie, MN - I received a call on Sat 5/31 telling me my payment was going through. I informed her that I was not going to renew my membership. She informed me that I will have to complete a form when I come in. I asked her that this will be my last payment correct? She said yes, just come and fill out the form. I just received a call from the office confirming my cancellation notice and my last payment will be this month, June 30th. I completed the form on June 3rd and was told it has to be within 30 days - I explained to him that I was not told that when I specifically asked. All he said is he was sorry. What ###! I will never go back to this place!

Worst cutomer service ever, hard to get out of contract, even after expired.

BEWARE OF MESSAGE ENVY IN SHORT HILLS, NEW JERSEY. I signed a contract with them on 10/21/10 for 1 year (expiring on 12/21/11) and for the first 4 months tried different therapists because I was unhappy with the quality of service. The messages were not relaxing because they were either too talkative or did not focus on my requested problem areas which is the left side of my body due to working on the computer for 8 to 10 hours a day. Finally, I got a therapist who focused on my request and I was pleased with her service although her assigned room was always cold and the heating mat on the message table was broken for months. After a couple of months I mentioned it to the therapist and she said that she had requested to the management to fix it, but they had done nothing about it. As I was walking out that day I mentioned to the manager that the room was too cold and makes it impossible to relax and enjoy the message. The manager's response was that the rooms are set to a normal temperature so the therapists are comfortable while they are working and that she was not aware of the broken heating pad. I said it had been broken for months and the manager made no comment. I was extremely dissatisfied about customer service from the manager. She was basically unresponsive to my comments. In June 2011, I found out that I might lose my job by the end of the year and my husband also found out in Aug 2011 that he was for sure losing his job. I called Message Envy and told them that due to financial difficulties I would have to cancel my contract. They said that I could not cancel until 12/21/11 and VERY CONVENIENTLY NEVER MENTIONED THAT I HAD TO SIGN A FORM 30DAYS BEFORE THE CANCELLATION DATE OR OTHERWISE THEY WOULD AUTOMATICALLY KEEP CHARGING MY CREDIT CARD. Ok, I continued to go, but never found any improvement in my problem areas (the left side of my back, arm and leg). In late Oct 2011, I went in person to their location in Short Hills to make my last two appointments of my membership (Nov and Dec) and told the girl at the front desk that I was not renewing my membership due to financial difficulties (my husband and I were at this point both unemployed). Her response was...well when you come in for your last appointment in Dec (which is was today Dec 17th) you can fill out the form to cancel. After my massage today I asked the girl at the front desk for the form and she informed me that I was going to be charge for Jan 2012 and I said why, my membership ends this month Dec, she said because you have to sign the form 30 DAYS BEFORE YOUR CANCELLATION DATE OTHERWISE YOU GET CHARGED FOR ANOTHER MONTH. My response was why was I not told about this before when I tired to cancel in Aug 2011 and just in Oct (two month prior) when I said I was not renewing my contract. The girl called the manger out to the front and the manager was very rude and said that this is their policy. I questioned why I was not told in Oct. If I was I would have signed it then. The manager said " I was willing to work you with but since you are getting so upset I will not waive the January charge. I told her that I was going to dispute it on my credit card so she asked me to leave the location because she did not want the other customers to hear what I was saying. I came home and looked up Message Envy main customer service phone # and it does not work. They are located in Arizona. I went back to the location in Short Hills because I realized that they never give me the cancellation form to sign before telling me to leave the location. I went back and the girl at the front desk was smirking at me while I was asking her to call the manager out from the back so I could get the form to sign. I asked for their names and they would not give it to me until another customer came in and only the manager gave me her name. I also wanted the name of the girl who was smirking at me, but they never gave it to me. BEWARE OF WHAT THEY SAID TO YOU, THEIR ONLY CONCERN IS TAKING YOUR MONEY, NOT YOUR HEALTH AND WELL BEING. THEY WILL LEAVE OUT IMPORTANT INFORMATION TO GET YOUR MONEY.

MASSAGE ENVY IS A RIP OFF! AT A REAL SPA YOU GET HOT TOWELS, AROMATHERAPY OF YOUR CHOICE, CANDLES, A WATERFALL, SHOWERS, AND A ROBE. MASSAGE ENVY OFFERS YOU NONE OF THIS UNLESS YOU PAY EXTRA, AND IF YOU DO PAY EXTRA IT'S NOT WORTH IT BECAUSE IT'S NOT A REAL SPA IT'S A [censor]ING MASSAGE CLINIC. NOTHING LUXURY ABOUT IT. YOU GET WHAT YOU PAY FOR, AND THEY HIRE ANYBODY WITH A MASSAGE LICENSE. THE FIRST TIME I WENT THEY GAVE ME A THERAPIST WHO JUST GOT FINISHED SMOKING A CIGARETTE, I HAD TO CANCEL THE MASSAGE AFTER THE FIRST 5 MINUTES BECAUSE THE SMELL WAS UNBEARABLE. TRIED A DIFFERENT LOCATION AND THE MASSAGE THERAPIST THERE WAS GOOD BUT I COULD HEAR EVERYTHING IN THE HALLWAY AND THE GIRLS AT THE FRONT DESK ANSWERING PHONES AND GREETING CLIENTS. IT WAS VERY NOISY. THAT DAY I ALSO FOUND OUT FROM THE THERAPIST HOW BAD THE PAY IS. I ASKED HER HOW MUCH DID THEY GET PAID TO WORK THERE CONSIDERING THAT THE PRICES WERE SO CHEAP, AND SHE TOLD ME 15 DOLLARS FOR EVERY MASSAGE. SHE ALSO TOLD ME THEY DO MASSAGES BACK TO BACK IN A ROW AND THAT SHE'S ALWAYS IN PAIN. SHE SAID SHE WANTED TO TAKE TIME OFF BUT HER MANAGER THREATENS HER WITH TERMINATION. 15 DOLLARS THAT'S A LITTLE RIDICULOUS. I'M DEFINITELY NOT SUPPORTING THAT.

I agree with you and I going to fight them. We are putting a protest march together next Saturday. PLEASE READ my post on Jan. 22, 2011 MASSAGE ENVY PROTEST MARCH! Thank you & good luck. Don't give up, get busy.

my ex girlfriend works at the altamonte springs location and said the same issues go on regularly with every client. Its a scam to get you frustrated in trying to cancel or get refund. No one will call you back ever. They say they cannot cancel when they can. They tell you they cancel then dont. Its the wait you out game so you will give up. They are franchised but sounds like a corporate game to me. She gave me so many stories especially one where the womans son died and they still did not refund the money. Its hard sell on contracts and they will tell you its easy to cancel but if you dont after 3 days you never will have any luck. they work on commision and they will be fired if they do no thit 15% attach rate. they get 850 and hour plus a tier bonus for 15% and so on according to their memberships. thats why its hard to get out once you sign it. thats why you dont get all the info up front. thats why you shouldnt give your credit card number as you will never be able to get out of the contract. if you move somewhere where there isnt a massage envy within a 25 mile radius you can opt out. and rates arent honored in other areas of the country of what you signed up in. plus if you miss your appointment and dont cancel youre charged. again your credit card will be charged.

Ask for a copy of the agreement it is clearly stated that a 30 written request to canacel is required after the intial term of your aggreement has ended. Point it out to them and demand they honor the terms of the agreement.

This would be the first and last time I visit this center in Miami, FL (Tamiami). I am used to a professional spa and masseuse. I do not feel comfortable having the therapist talk to me about personal details of what is going on in the office neither there personal life outside of work. I find this very unprofessional and the staff needs to get properly trained, educated, or terminated. I will not recommend this place ever.

I have been with Massage Envy for over a year, close to two years. I had to have a surgery, and then my brother passed away, then it was the holidays, then my job changed - anyway I was not able to use my prepaid massages. When it got to the point that I had seven prepaid massages, I went in to cancel my membership. They handed me the form for my signature - but I read the paper which stated that the next months fee would not be taken from my account, but I would LOSE my prepaids. If I stop paying the monthly fee - I become a non-active member and will not be allowed to get the massages that I have already paid for!

Also, after discussing this nonsense with some co-workers, I found out that among the six of us talking, five of us had memberships, but I was the only one paying $59/mon, everyone else was paying $39/mon on their contracts! When I comfronted the manager about this I was told that this was not possible and I must be mistaken - but why would anyone lie about this. When I gave them the names of the others, they verified that a "mistake" had been made on their contracts and would be corrected.

I received a gift card and want to schedule appointment, but I was told to provide a valid credit card number to book an appointment.

as today 11/15/2023 in CT, Milford office.

I do not have a credit card, so how I would use your service if you not accepting walks in,

Can you return money instead/

regards

Gina

Franchise owner of Silverdale WA shop will only allow members to schedule massage 1 time per month. So he can sell more memberships and make more money. So if you need additional sessions consider going someplace else.

I have been a member for years. Since Covid started, I have not been able to book a massage.

As of now I have at least 30 credits that I can't use.

If I can't utilize your services and you are charging me for them, isn't that a little illegal in relation to providing service?

I have requested for my account under Irina Shaytarova to be cancelled April 2022, My account for some reason continued to be charged.

I would request that all funds are returned since that time.

Thank you,

Irina Shaytarova

Every time I schedule a facial they call me the day of the appointment to cancel it. This has now happened 4 times. Don't offer the service if you don't have an esthetician to complete the service.

requesting a refund if I am charged again.

I have submitted multiple emails with the required form and to the email addresses provided to me but I am still being charged. I would like to send you the email and text messages for proof. I need the charges to stop and get credit for changes from late Feb 2019 to the recent change in late May.

This could be eliminated if you could cancel yourself on line. I can only reschedule but not eliminate the existing one. They never answer the phone! Apple valley

I signed up for a membership & was told that I could cancel said membership at anytime. I have not yet used the membership & cannot financially afford to pay for it due to financial changes as well as recent family issues. Upon contacting them, I was basically told that I cannot cancel.