Midwest Center For Anxiety review: Fraud and cheating 43

Yeah -- someone charged their crap to my credit card back in March 0f 2009. I've been fighting with them ever since. They have now sent me to a collections agency for something I never even ordered. Even after having my bank remove their shipping fee of $16 due to fraud, they still insist I pay them $479.92 for a bunch of stupid VHS tapes, I don't even have a VCR player anymore.

I just ran into the same problem with the ridiculous Midwest Center and Lucinda Bassett's program. One night during a moment of weakness I ordered the program...I wish I had read these posts prior to falling for the "30-day free trial". Not only did they charge me $70-something prior to the 30-day expiration (because apparently the 30 days starts when you order it, which they don't tell you), I was informed by the "supervisor" that had I read my invoice I would know that after the 30 days I agreed to the monthly payments totalling almost $500! I informed them I refused to make any future payments and the woman told me it's up to me what I do with my money! Well, apparently not! She said it would go into collection so I'm about to report them to my bank as fraudulent and hopefully not only get my money back but block and future charges they try to make.

Awesome to know that there are people out there taking advantage of those of us with anxiety and in return causing heightened stress! (I'm being facetious of course).

Don't fall for it!

These people are sick. Theyre putting a price on much needed help. My god, Ive thought about killing myself and I got the free vitamins and free trial and couldnt afford to keep the thing. I dont know if there is any way they can feel right about themselves, and i hope they dont sleep at night because there are real people who SUFFER everyday with debilitating anxiety and depression and they are with-holding help. This is sick. If I were in control of this, id give it away for free.

These people got this bull junk on my credit report, my brother which is 19 suffer from anxiety and at the time he didn't have a credit or debit card to use so of course they asked, Do anyone have a debit or credit card in your household that you can use for the trial offer, what the ###! it was a debit card i let him use that had a dollar on it and he canceled within 20 days and this ### is on my credit report for 485 dollars. It was in his name but he used my green dot prepaid card but they billed me for the ###, I hope they like court on TV because i do and hope you do cause you will be seeing me up there real soon.

Shakeerah Young

I ordered this program when I was suffering from panic attacks and knew the day that the box arrived that it was not something I could use. For one... they sent me DVDs and I did not have a DVD player. You can't return the product untill you contact the company and get a RA Number, but when you call they use every trick in the book not to give it to you. I told them that I did not have a DVD player and that I absolutely could not afford the program. I was offered an additional 30 days to try it with no financial obligation. Prior to the end of that period I called a second time to get the RA Number and informed the Rep that I still had not even opened the package. Again I was pressured into keeping it for another 30 days with no financial obligation. Unforutunately I missed the cancellation date BY ONE DAY and when I called on day 31 I was very abruptly told that I was now obligated to pay for the (still not even opened) product. I pointed out that I did not have a DVD player, that I'd called twice to cancel and get a RA Number, that I never even opened the product, and that I could not afford it. No sympathy - even though when I called previously every agent that I spoke to was overly sympathetic to my fragile state - having gone through the same thing themselves and using the product which helped them so much! I made a concious decision NOT to pay for the program and just to take the hit on my credit report. That was in 2006. Today (10/1/2009) I was almost denied a job because this charge shows up on my credit report, and the only way I will get hired is if I call the company and make payment arrangements and give a copy of the confirmation of said arrangements to my new employer. I have been unemployed for 2 months and really need this job. I NEVER even opened the package and have no idea whatsoever where the thing is even at. Be warned... they prey on people's fragile state of mind. Don't order the product unless you are prepared to pay $$!

I got the Midwest Center and never had any trouble with them . it's been a blessing in my life . every bit of money that i spent it was worth it .. THANK YOU . MidWest Center.

Midwest Center IS A JOKE! Their personal coaching is another joke. They take advantage of people that are just looking for help with stress and turn around and pound you in the ### with fees that will cause' you more stress then you had before. I think these people should be ashamed of themselves. Don't fall for all the payments & return policies they come up with, trust me they will screw you in some way.

It is a wonderful program. It gave me my life back. It is worth every penny. Professional counseling cost 10 times more. This program works so well that it inspired me to return to college to get my masters in professional counseling so that I could help others with this problem, using some of the methods found in the attacking anxiety program. Thank you Midwest center!

I have learned to to due research, before buying. Like most people, I have been scammed in the past.

I was happy that I did this again...sounded too good to be legit...and definitely too expensive. I was caught with the free CD offer. When I called, the guy just kept talking, and when I asked him several times what the bottom line was, he continued to talk about how great the program is. I finally told him to stop trying so hard to sell me something, without answering my bottom line question. He continued to babble on about free trial offer, not a free CD, and then the easy 8 monthly payment.. I told him I woulds get back to him, and immediately went to computer to do my research.

Thank you all for your postings. I'm not going to call him back. i AM SURE HE WILL CALL ME, AND I WILL, BRIEFLY AND FIRMLY TELL HIM ABOUT MY RESEARCH.

THANKS AGAIN. More people should learn to research, before buying, and stop lining the pockets of these scam artists.

I totally agreee...this company preys on people with anxiety and depression to get their money. First of all, when I called, I was told not to consult with my husband it'll only cost me $7 to get the cd's shipped to me. When I checked my account, I was charged $15. Then I called to cancel since the amount was different. After thirty plus days I get a call from a lady with a nasty attitude saying if I don't pay $300, I would be sent to a third party collections. Can we say more anxiety? OMG! I'm pissed to say the least. DO NOT USE THIS COMPANY. The shipment alone is enough to give you a panic attack -- to much information at once.

I sympathize with the people who got taken advantage of here, but you do gotta realize that pretty much every infomercial on TV has something a little fishy about it.

I just saw this on TV. For the first 7 minutes it looked like some documentary that would air on public TV, before that start going on about how to "call for your free CD." But since this was on a different channel, I should have known better.

Anyway, I searched the number they gave, and nothing showed up. I almost gave up looking (although I wasn't planning on going with their offer), but then I just typed "anxiety, scam, free CD" and it brought up tons of posts regarding these people.

They are probably doing most of their operations "legally, " but as has been mentioned before they are taking advantage of vulnerable people. And when they start billing people early, that's likely crossing the line, but unfortunately it's something companies can often get by with, especially when they DO give refunds to the people who were wrongly billed and bother to fight it (not all people do, which is where they make a lot of their money).

Anyway, be careful people !

There are a lot of BABIES on this board - cry-babies. 31 days DOES NOT EQUAL 30 days, especially when a company has given you 30 days THREE TIMES! It matter not whether you'd opened the box or not... or that you've misplaced it somewhere in your home. GIVE US A BREAK!

In 2009 one guy refers to "casettes"... HELLO? The program comes with CDs and DVDs.

LOLL, the insanity of these posts actually makes me want to KEEP the course... coz I sure as hell don't identify with these complainers. GROW UP... and good luck to you all.
Everyone's mentioning large sums of money. My purchase price was $299, so perhaps the price has been reduced?

As for drinking 8 or 10 glasses of water daily, that is a mere healthful adjunct just as taking Vitamin B12, B6, B1 are very important for central nervous system, energy, and avoidance of depression. THIS is not what the "course" is about for heaven's sake.

Cry-babies... this board is nuts and, with all of the outrageous complaints indicating spoiled, illogical people, it is unfortunately NOT HELPFUL in determining if the course is good or not. I HOPE there's another board... one with ADULTS instead of babies so that we all might get some real feedback instead of babies complaining about postage. (WTF? Geeezzz, I can't believe the people on this board!)

This course has been around for roughly 20 years. Now, I ask you, how bad can it be with such a chronological time-track?

On the question of whether or not to take the Midwest Center course -my vote goes along the lines of your reasoning -whoever you are. However yours could be a more effective post without the obvious attitude (for starters, try substituting cry-babies with a euphemistic synonym for example) Otherwise, yes I agree, this board does nothing to inform me of the viability or liability of the Midwest Center program.

http://shambook.blogspot.com/2007/04/center-of-my-concerns.html check out this article on midwest center ... and when u have time check out this great site on anxiety ANXIETYCOACH.COM SHOWS U DONT HAVE TO SPEND ALOT OF $$$ On ANYTHING!

i found this on a site Anxiety Scams on the Internet

Anxiety scams abound on the Internet, with promises of quick cures for panic attacks, phobias, and other anxiety problems. When you feel desperate, when your daily life has been so disrupted by chronic anxiety that you're ready to try anything, it's very tempting to log on and buy the next product you see.

Maybe it will help. But there's a good chance that you won't get the promised results. The worse result then isn't even the money you spent, it's that you become less hopeful about ever solving the problem. So it's important to choose your self help tools carefully, and not just grab the first promise you see. Claire Weekes offered hope and help. All too often, anxiety scams offer hype and hustle. How can you tell the difference? How can you be an informed consumer of anxiety products? Most importantly, how can you find something that works?

Here are some tips.

Beware of quick, easy "cures"

Anxiety scams, in my view, promise quick, easy results. They claim that the great majority of people who use it are "cured" of their anxiety. They suggest that the creators of the product have some special secret or insight which contains great power to help you, something that no one else has thought of. They often offer statistics which can't be verified, and testimonials from people who can't be located.
Anxiety disorders are solvable problems, and most people who struggle with them can overcome them. But recovery does take some work. If the promise sounds too good to be true, it's probably an anxiety scam.

Look for people
with professional credentials

The Internet is full of programs created by people with no professional training in health care, psychology, or any relevant field. They're generally people whose skills are in marketing and advertising.
They often try to turn this to their advantage by pointing out that many physicians and therapists don't know very much about anxiety disorders. This is unfortunately true, but it doesn't mean that the answer is to turn to Internet marketers. The answer is to find better sources of professionally trained help, and materials written by people with the training and background to be helpful to you.

Be wary of affiliate programs

On the Internet, anxiety scams are often marketed and sold through "affiliate programs". In an affiliate program, people with products to sell offer others the chance to sell the product through their own web site and keep a commission, typically 50-75% of the sale price.
It's quick, easy, and cheap to set up, and affiliates can make some money with little effort. Nobody has anything to lose...except the buyers. This is why you'll see hundreds of web sites for these products.

This marketing has become so organized that there's even a market for buying and selling the articles that affiliates use to promote these products. Affiliates themselves often don't know much about the product, and sometimes pay free lance writers to do the writing for them.

To see how this works, take a look at these typical ads in which Internet marketers seek anxiety articles. Scroll down to see the ad for 9 articles on "fat loss, dog training, and anxiety attacks". Everybody needs to make a living, but this isn't how I want to get my health care problems solved!

How can you tell if you're looking at a product sold by affiliates? Just google the name of the product. If google returns lots of web sites advertising the product, all fairly similar, and linking you back to the same site for purchase, that's an affiliate program you found.

Compare prices

Most of the best self help books for anxiety disorders sell for less than $20. Anxiety products on the Internet are typically priced far higher than that, even though they're often only digital files which cost nothing to reproduce. These products usually range in cost from $60 to $100. The prices vary because they often offer a "special low price that expires today!"
You can buy a small shelf of books by Claire Weekes for less than what you would pay for one anxiety scam. Dr. Reid Wilson, Dr. David Burns, and Dr. Edmund Bourne all have written excellent self help books which sell for less than $20.

When the price seems really inflated, odds are you're looking at an anxiety scam.

Seek information, not just advertising

A good self help site will freely offer actual information that you can use. It probably has products for sale as well, but that isn't its only purpose. It will offer actual self help information about anxiety disorders, and give you a clear idea of how the products can help you. Look through my web site, or some of the professional sites listed in my Links section, and you will see sites that not only explain how treatment can help, but that provide information - useful information for free - that you can use to help yourself.
The typical anxiety scam web site consists of screen after screen of high pressure reasons to buy, and lots of extras if you buy NOW. However, they rarely describe how their product actually works, or give you anything you can use. They just urge you to buy.

If you read through an entire web site and still can't tell what method the author proposes for you to use, odds are you're looking at an anxiety scam.

See if it's available elsewhere

The Internet is a wonderful tool. But why aren't these products also sold in stores, and large outlets like amazon? It's often because the product isn't good enough to get approval from third parties like editors, publishers, and retail distributors.
If these products were sold in stores, they'd attract a lot more scrutiny. Reviews would appear in newspapers and magazines. Customers would thumb through the books on shelves. Some Internet marketers don't want this kind of attention. Their strategy relies on catching you when you feel needy - maybe when you can't sleep and you're desperately surfing the Internet for help - and get you to make that impulse buy when you're least prepared to make a careful, considered choice.

When you can only get it from one supplier, the odds go up that it's an anxiety scam.

I have so much trouble -
isn't it worth a try?

It might be. These products are generally overpriced and over promised, but that doesn't mean there's nothing of value. You might get something out of it, even if it's only a placebo.
But it's not a good place to start. A better way to start might be to go to amazon.com and search for books about the problem you face. Read about the authors, read the reviews, and you can often read a sample of the work itself. The odds of getting useful help from books you find that way are much, much higher than just googling the topic.

If you do want to try out an Internet product, then investigate it as best you can, and take two more simple steps.

Don't buy groceries when you're hungry

If you've ever struggled to control your diet and your weight, you probably have heard this suggestion. Don't go to the grocery store when you're hungry and grab whatever appeals to you. Instead, make a shopping list when you're not hungry, and follow that plan when you go to the store. That way, you can shop in an organized manner, rather than impulsively.
Do the same when considering anxiety self help products. Investigate and compare them in an organized manner when you can give this your careful attention. You're much less likely to buy into an anxiety scam this way. Don't shop when you're feeling overwhelmed by anxiety in the middle of a sleepless night!

Protect your rights as a consumer

Internet marketers typically promise to refund your money if you return the product within a certain time. The good ones consistently live up to this pledge. However, some don't. So before you make a purchase, carefully read the description of the refund provision, and print a copy for your records. Pay only by credit card. As soon as you receive your order, review the materials and make a prompt decision to return or keep them.
In the event you return the product but don't get the promised refund, you can ask your credit card company to remove the charges from your bill. They will do so if you can show them that the seller didn't give you the promised refund. That will be easy to do if you keep a copy of the refund provision.

Instructions for filing this kind of complaint are typically on the back of your monthly credit card bill.

And, if you keep the product, use it diligently, yet fail to get the promised results - that's unfortunate, but don't stress about it. Don't make the mistake of thinking you can't be helped. You bought a product that wasn't helpful, at least to you. Keep looking for something better, by keeping the above points in mind. anxietycoach.com

Stay away. This is a scam. Don't trust the positive responses that people that work for this company are posting. And...it is not 30 gays anymore, it has been reduced to a 2 week trial. You can guess why. Just trying to help the people that do their homework.

mail fraud call your attorney general and get them to get your money back...but don't wait to long...as time is money

i love nco...i love to sue them...they push people around...but not this collector...if they harass you email me what they did and i will give you info how to catch those novice collectors using the f.d.c.p.a...in fact any collection agency...alot don't follow the law

by the way it doesn't cost $9.95 anymore they raised it to $14.95...maybe they don't know what free means and that is depressing!..remember s&h cost are always double...a 2 cent cd...see the profit?

This COMPANY should be Black list and removed. They practice deceptive billing and their customer support is not helpful; but are trained in how to 'throw' the lawyers this, the lawyers that...

STAY AWAY FROM THIS COMPANY and ANYTHING THEY OFFER

Lucianna does not OWN the company and it is deceptive how they USE her...

STAY AWAy

This company is deceptive.

STAY AWAY.

They throw the Lawyers set it up and they can do nothing.

Lucianna sold the company and is not involved...

STAY AWAY.

If i could SUE them I would; they are EVIL...and PREY on those with depression and ANXIETY.

They should not be allowed to continue.

DO NOT BUY THIS PROGRAM

Joyce Meyers offers MUCH better program and a fraction of the cost.

This company practices should be under the Attorney General of every state they are doing business.

They are in many.

STAY AWAY.. DO NOT BUY THIS PROGRAM

I was about to buy this but something about that man didn't sound right, he kept asking me for a credit card after telling him I didn't have one at this moment, but i'm glad you guys took the time to help the rest of the people.

I have found the program very helpful. I am in week 5. Then my checking account was charged $28.90. I called the company and was told it was for the vitamins! I told the guy that I didn't ask for them and I don't want them. He told me they would not accept a return on the product, just cancel any future orders. He told me that there is some kind of notice that if I didn't want the vitamins, I would have to let them know before shipment. I then received the shipment 2 days later found that they sent me a 3 month supply for a grand total of $86.70! I am totally furious and am so angry with the practices of the company that I am finding it difficult to get back into the program. That's really a shame. They gave me hope...for awhile!

I tried it and it worked. It was simple to read and the coaching was wonderful. For less than a couple of Dr. visits. You can buy the program. I take it the others who ordered it. Didn't bother to read or view the cd's included in the program. I call you negative people DUMP! STUPID! IGNORANT! MARK!

For the person with the cry baby comment it sound your still very depress because other people experience make you so mad that you just proof that the program hasn't work because your not able to control your anger this site is just to give your opinion . Instead of getting aggressive tell us what step of the program help you the most and if you recommend this program to other people .

My experiences have been a little different. Of course like all infomerical products, there's always a hook and they're always trying to get you to "auto" sign up for stuff which means if you don't opt out (requires ACTION on your part, a simple 5 minute phone call) they will auto enroll you and then for sure your nightmares begin. BUT if you handle it correctly there's not a problem - at least that's my experience with this program. I called 2 days after ordering and opted out of the supplements program, even before I tried them I knew I didn't want to pay out the nose for some non FDA approved supplements. After receiving my order, I listed to a few CDs and thumbed through my book. That's what the trial period is about. The CDs are soothing, the group session part is hokey for sure, and the workbook is helpful, but still I determined it's just not for me. So I just called & obtained an RMA number. The lady asked a few questions as to why, I was firm with why I wanted to return it (she's just doing her job, like any sales job, hello people...) and RMA issued. A lot of complainers on this site for sure, I guess depressed and anxious people only post when they're unhappy. And no, I dont work for the company.

Wish I had read this before ordering. There is nothing substantive or new in the "program" they send you; and the delivery is boring, often repetitive. The 14 day money back is a joke - if you give them the benefit of the doubt and listen to all the tapes it takes longer than 14 days. I kept thinking I must be missing something and it would get better -- alas it's just worthless.

I ordered this program for a loved one and was not happy with the "free" pills that I was charged for. I asked them if I could fax them the packing slip which said "free trial" to prove that no monetary amount was shown on this invoice. It didn't even look like an invoice it said, "FREE TRIAL" and they said, "No, we realize it says free, but no, it's not free."

They told me that more pills were coming and that they couldn't stop the order and that they would offer no refund. The second person I talked to said they'd refund me $28.90, or the cost of one bill cycle (they charge for 3 consecutive months). The next person said they'd refund me $45.95 and the next person said they'd refund me $74.85. It's ridiculous. I told them I would send the package back when it arrived and was told, "We rarely get mail, so we discourage that." Huh? I have several mail-order companies that I use and have no problem returning something.

I asked for a number for their corporate office and they said that they can't even contact the corporate office except via email.

For those of you on this forum who are singing this program's praises, I'm sincerely glad this has been a help to you. I agree that any help is worth a great deal of money, and if a company is straightforward about their prices, I would not have a problem with whatever they're charging. I DO have a problem with back door charges (the pills) being paraded as "free gifts" and then a run-around when you try to call them on their scam.

Kelly is who I had spoken with from Customer Service. Pushy is all I can say. I didn't know they hired speed talkers or perhaps she had just too much coffee. I could barely get off the phone. I was going to get a break on the shipping from $14.95 to $9.95. Whooo hooo. I have heard this scam before and wont touch it with a ten foot poll. In fact if it was such a great cure, why wont they take insurance? Like BCBS? Because insurance companies wont pay for fraudulent products either!

AS far as the program containing "substantive" material which has been proven to work for many people, it does. Links are below. Cognitive Behavioral Therapy, is what the program is based upon and teaches from the first CD to the last. No one Can argue with that.

However, I've seen enough posts complaining about the MWC's sales tactics for years now and have turned on Lucinda and anyone associated with the MWC. I used to defend her. No longer. My understanding is that she no longer owns the MWC. Her newest book says she had to sell it in 2009. Whether that's actually true or not, I don't know.

I worked with the program for almost 4 years and it helped me a lot. But, I also used other resources, as the program advises to do. One of those resources was a doctor in psychology at a clinic in my city. She had be buy "Feeling Good, the New Mood Therapy" by Dr. David Burns. Both, the MWC's program and Dr. Burn's book are based upon cognitive behavioral therapy, CBT. CBT is used by many, if not most, psychologists and therapists in their practices. It is a widely used, successful form of therapy. I paid $115 per session with the psychologist which I could not afford to continue after a couple of months.

I worked the program prior to vitamins being sold and shipped. I was allowed to purchase the program through 6 monthly charges of $60 each being charged to my credit card, back in 1999. I also was on the forum's bulletin board, asking questions, then seeking to help others after finding success in my own personal journey. It was a family to me, loving and helpful mostly, though there were times we'd get into political arguments, etc. I made several very good friends there, and I freely gave of my own time to try and help and lovingly support others on the forum, to be there for someone in their time of need, like a few were there for me.

The program itself is not bogus. It can and does work for people because it is based on proven therapy and techniques. However, with all the nonsense I have seen about vitamins, the billing, not being able to return the program, etc. It seems to me Lucinda and the owners of the MWC now have turned themselves into another Kevin Trudeau like business, becoming illegitimate through their shameful business practices.

So, Lucinda, my question to you is: why would you choose to be associated with the MWC with these type of fraudulent practices? I have the impression now that you are totally fake, only out for the money. You are destroying your own legacy and that of your husband. Why?

Don57 from the old MWC forum.

http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1237029/

http://www.webmd.com/depression/news/20020523/therapy-as-good-as-drugs-for-depression

http://www.medicalnewstoday.com/releases/22319.php

http://www.psychologytoday.com/blog/anxiety-files/201111/cognitive-behavioral-therapy-proven-effectiveness

http://www.nami.org/Template.cfm?Section=About_Treatments_and_Supports&Template=/ContentManagement/ContentDisplay.cfm&ContentID=141590

http://www.beckinstitute.org/cognitive-behavioral-therapy-anxiety/

http://www.webmd.com/depression/guide/cognitive-behavioral-therapy-for-depression

http://www.umm.edu/patiented/articles/what_psychotherapeutic_other_non-drug_approaches_anxiety_disorder_000028_8.htm

This program is a Huge SCAM! Total crap. How in the world are you suppose to know if the program is working for you within 14 days, before you can ask for a refund. Not only that, but they scam you on vitamins you can get over the counter. When I found out my husband had ordered this program, it took the vitamins a while to arrive and it was at that time that I connected the two together. I called it in 30 days later to cancel and they would not refund the remaining vitamins that were on the way. Program & vitamins = SCAM. I CANNOT warn you enough to avoid this program. They will absolutely NOT give you a refund no matter how persistent you are. The manager "BOB" apparently listened to my cancellation call and was a total "###". They don't care about your depression/anxiety disorder. They just want your money. DONT WASTE YOUR HARD EARNED MONEY ON THIS FRAUDULANT MIDWEST CENTER ###! I have never posted anything in my life, but they pushed that "one button" that no one has ever pushed. AGAIN, save your money and visit a therapist instead. If you decide to proceed with this junk... GOOD LUCK! Don't say you were not warned.

This course practically saved my life. As I went through this course I cried many times... what they were saying was true and I knew that I had found something that would change my life forever and wondered why I was never taught these things in school? I went through every page and listened to every CD. The tools I received and techniques to overcome my anxiety gave me a new life. I cannot say enough about this program. It was a gift from God. Were it not for this course I would probably still be depressed and anxious and just dragging through life fearfully. This course should be required for every human on the planet and I mean that with all my heart!

Well, the first time I had a major attack they put me on xanax but it messed with my head really badly and I had memory issues. My discharge papers noted that while medicated by it I had little to no acknowledgement of externally inflicted bodily harm/pain. What I do remember is waking up the next day with a swollen ankle and multiple bruises that hurry like hell from walking into things or just letting the car door close on me.
Later, someone recommended me this treatment, and I’m very grateful with it, i can go anywhere i want without problem, no anxiety, no panic attacks, i'm a new person. Read this article, it helped me a lot : panicsolutionkey.com

I am seriously looking into filing a class action lawsuit against this company, but we need to get numerous people who have had the same type of experiences. I just set up a facebook page called Midwest Center for Stress & Anxiety Lawsuit. Please share your story. Here is mine
In Mid- December, I purchased this product after seeing an infomercial on it. The product was advertised as having a 30 day money back guarantee, so I figured I would give it a try. It arrived on December 18th, over the couple of weeks I listed to the CD’s but I was not impressed so I decided to send it back. On June 8th I called to get a return authorization number. I shipped the package to the Priority Mail with tracking and $50.00 insurance that comes with it. I checked the tracking number a few days later and saw it was delivered on January 10th. I thought all was good. I was wrong.
When I opened my credit card statement for March, that I got in early April there was a charge of there for $59.95, I went online to see my current month activity and sure enough there was another charge for $59.95. So my first question is: Why would they wait till March to start billing me…and What could it be for? I call them, that alone is a challenge I was disconnected twice before I got to really speak to anyone. I was told by lady #1 that the first charge was because it was received back past my 30 days, and the second charge was in error and she would “submit an email to get that credited.” Needless to say I was not happy so I asked to speak to her supervisor. The supervisor (lady #2) told me that the first lady in incorrect and I was being billed because it was late and the late/restock fee is something like $159 I don’t remember the exact amount. So I tell her she is crazy and they had the package on the 10th, and if they didn’t check it in till the 20th that was there problem not mine. I told her I wanted both of the charges credited to my account and once again I was told that it would be submitted via email to “Bob” the guy who handles refunds. I asked to speak to Bob and she said he was not available, I offered to wait then she said he was not in yet, but she was “escalating “ the email and I would hear from him within 24 hours. 24 Hours came and went so I called again. This time I asked to speak with a supervisor directly and I was told that she was a supervisor, I told her my story and that I had not heard from Bob yet. I was then told that Bob didn’t come in the previous day, he had a sick child at home, and he would be in about noontime and she has sent him another email and I would hear from him again in 24 hours. She went on to say, If my refund was approved it would take 2-3 weeks. So now I am totally pissed and not being very nice on the phone. I wait 24 hours, no callback, I callback and got hung up on twice. I finally said screw this and went online and disputed the charge with my credit card company. I told them everything I said here and sent the priority mail tracking info that I got from the USPS website. My wonderful credit card company, sided with them because the company said I never returned the package it was a 14 day trial not 30 and the tracking info only shows a package was delivered to Van Nuys CA, and not the specific street address. At this point I am so totally fed up and frustrated I wanted to scream! I call the post office in Van Nuys to ask them why this sheet only shows it delivered to Van Nuys 91406, but not the address it was delivered to and told them why I needed the information. They told me that Midwest Center get so many packages that the do not do street delivery, they are picked up and all items with tracking number are recorded on a Firm Sheet and that is what the person getting the packages signs. She then checks my tracking number to the firm sheet from January 10th and lo and behold there is my package. I then ask her to please please please fax it to me so I can send it to my credit card company, she said, she was not authorized to do that, the Post Master would have to approve that, and he won’t be in till Monday, of course this was a Saturday, so now I am waiting on Monday noon Eastern time to call the post office and either get the firm sheet faxed to me or a letter from the post office stating my package was signed for by a representative of the company. If I can get either of those my credit card company will then reverse the charges. If for some reason I can’t get that information my next step is to file a claim with the post office because the package was insured for $50, when they investigate they will see that the package was delivered and I will require proof of that and then I will send that to my credit card company. Sorry this was so long, my actual point here is I am so fed up with this mess and this company, and I see so many others are also facing these same problems that I wonder if legally we can do something, like file as class action law suit. They really need to be held accountable for what they are doing and honestly they are just crooks!

I cancelled the order the same call I was inquiring about the CD. I was told that I would not be charged. This week they have taken two payments of 66.00 out of my bank account and when I called they said they had proof I received it. Never received it. The lady laughed at me, yelled at me and told me that she wasn't going to do anything because I have the product. I do not have it. I have reported them to the BBB and there are a lot of complaints. I am now going to have to block their future payments and have no idea how to get 132.00 back. I am unemployed and under a doctor's care for severe panic attacks. I told the lady that and she said "you should listen to the program". I DONT HAVE IT.

I ordered this product with high hopes. I ordered a trial cassette years ago and realized I never listened to it much and cancelled. No problem. Now, years later I go online and think, I will try again now that I have more time to listen since not working. Totally different experience and similar to the horrible experiences listed above. I almost forgot about the product as it took quite a long time to receive via UPS. We were on our way to an out of town trip so I decided to open it when I got home. Well, our 3 day trip involved 2 trips to ER via ambulance there and back home in ICU. Anxiety?! I had to unpack, put away everything, take care of him, get meds etc, once the fury was over, I opened box and saw a box of vitamins! I distinctly indicated I order my own vitamins through melaleuca and was not interested. It was presented as a free trial that only required $4.95 shipping. It wasn't until I was continuing to clear the room of vacation gear that I saw on a packing slip 1 recurring after vitamins. Whoa! No no no! I call the number and nice young man says oh ok, sorry, I will stop the shipment and will change your payment from 77.00 x 6 to x4 . What? What happened to total of $289 ? Well, 3 days later I get a box again from these scammers and it has 4 boxes of vitamins! I looked thru the box, and finally found small paper with numbers to call, one concerned RETURNS! Yet, in my attempt to get a UPS return slip emailed to me to return, i was subjected to the rude, fast talking wench described on other complaints! She talked over me, insisted that by not calling fast enough to stop vitamins, they sent more and can't be returned! I specifically never wanted or needed them! She refused to give me the return authorization # for anything. I asked her several times to quit talking over me everytime I answered a question but she would not shut up.I ended up in tears and frustration, my husband tried calling(he is more calm) and had same experience! He said we would go to our bank to report fraud, she immediately threatened to turn over to collection agency! The agency I am contacting is Florida state atty general's office . There is an abundance of anxierty, suicides, pill dependent citizens . They do not need to be preyed upon by what may have been a well meaning company. From what I understand lucinda Bassett's husband, God bless him, committed suicide some years back and she is no longer owner of this company! Fraud, bait and switch, taking advantage of people with anxiety and depression

I wish I read these befor I purchased her DVDs set. They charge me monthly 66.50 plus a 55.99 charge for something I never ordered ... The "hotline". Never ordered never used . They claim it was a "good" charge and it was not I took very good notes and all I wanted was the DVDs . I called and they did not want anything to do with providing me a refund. I told them I was going to shut off my card. They threatened me saying they would send me to collections. I called my bank and on a recorded line I explained what happened and they were fraudulent charges. Then canceled my card. Oh I'm not stopping here I am going to write and file a complaint to the BBB.

Totally dissapointed with customer service and collections, rep. name Kelly. This lady was completely rude and would not give the consumer an oportunity to speak and always wanted to talk over you. She continued to threaten me with collections after I explained that I never got an oportunity to review the product. I was being billed before the 14 day period and even before I had a chance to look the items over. This program/center for anxiety is suppose to help individuals with this issue but the Midwest center and their employees/customer service rep's make people feel worse while trying to collect a payment without hearing anyone out. I'm not asking for anything free, but was only looking to explain the situation. I would not recommed this program to anyone these people are only in it for your money.

Midwestcenter STOLE MY account information, (I NEVER heard from them my entire life) and DEBITED $71.99 from my account. They are based in Arizona, the same state there is a Medical card in my name and under my Social Security #. I'VE NEVER BEEN IN ARIZONA! If you want to call these FRAUDS and tell them how you feel, here is their contact #: [protected]
I filed a complaint through my bank, and THEY CHANGED THEIR NAME, AND DEBITED MY ACCOUNT THROUGH THIS NEW NAME. I called them, and They WOULD NOT SAY WHAT THEY DO, claiming they needed my phone number. I'm NOT giving my phone # to frauds!
More info: http://www.[redacted].com/r/Midwest-Center-For-Stress-And-Anxiety/Oak-Harbor-Ohio/Midwest-Center-For-Stress-And-Anxiety-Signs-Of-A-ScamMidwest-Center-For-Stress-And-Anxi-451265
http://www.bbb.org/toledo/business-reviews/motivational-and-self-improvement-training/midwest-center-for-stress-and-anxiety-the-in-oak-harbor-oh-1439
http://www.businessconsumeralliance.org/complaints/midwest-center-for-stress-and-anxiety-llc-100104999