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No phone number to contact
I want a number so I can cancel my credit card billing from them each month. I have tried to cancel through my credit card company, to no avail.
The complaint has been investigated and resolved to the customer’s satisfaction.
billed for two alike games
On July 26.2009, l purchased the game Artists Colony, while trying to load, l accidentently purchased it twice. The two l have are #[protected] and #[protected]. Since l have only one computer and do not need two games of the same, l would like you to please reemburse Larry Van Horn's credit card with $21.05 as l did not intend to have it charged twice. l do believe l sent you an e-mail explaining this and hope to see his credit card credited with $21.05. Please take care of this immeadiately so l do not have to go any further with this. Thank you.
The game was sent to my e-mail:[protected]@yahoo.com.
The complaint has been investigated and resolved to the customer’s satisfaction.
refund
I, too, have a major complaint with Pogo.com or EA Games. They did not inform me of any upcoming renewal charges and I did not find out about it until I saw the charges on my credit card bill. It was not on there once, but twice! They charged then refunded and then charged again. My husband was furious and it is ridiculous that I cannot just cancel and get a refund. This is absolutely ludicrous and obsurd! I should be allowed to choose if I want to continue membership and if not, I should get a refund of time not used. I will not be renewing again. Pogo sucks!
The complaint has been investigated and resolved to the customer’s satisfaction.
My husband subscription came due without realizing it was due, since he had quit playing the games. He cancelled as soon as he seen it seen the checking account. We have tried to get our money back, but can not get ahold of anyone. I have seen the other complaints about POGO...it doesn't sound like a reputable business. We want our money back.
First of all it is hell trying to get a hold of someone from Pogo. I want pogo to refund my $39.99 and After several emails I finally got a phone number to call [protected] so I called the number only to find that the gentleman on the phone could not help me. My subscription was due January 26th and I wanted the subscription cancelled. The gentleman said pogo is going through rough times and he tried to refund me but since it was past 24 hours he could not. I explained to him that I have been trying for over 5 days and I have the emails to prove it. He could not help me. I am not giving up!
I hope you recived my mail to you ok from kaynien5
e-mail kay.bailey@optusnet.com.au
jackpot prize
i have written before about winning the jackpot and pogo sending me an email saying that i had cheated and i wouldnt be getting the money, i wrote back saying that i never cheated, so they wrote another email saying that maybe i didnt cheat, that i got tokens from a different website and that since i didnt earn them, i still dont get the money...they gave 2 different excuses as to why they wont pay out...i have written to the bbb and the ftc and complained with them...now i finally get another email from pogo today, after waiting 3 weeks from the last one saying that they have closed out my problem and are no longer investigating and if i had any more questions to feel free to ask! I emailed them back and asked them how they are getting away with cheating out their paying customers and told them that they are a fraudlent company and hope that they get shut down for good...i probably wont hear back and i will probably have my account frozen...but i have written to almost every winner on there and only 3 wrote back...i guess they dont believe me!
The complaint has been investigated and resolved to the customer’s satisfaction.
Online games Pogo/ea took $39.99 out of my mastercard and I waas not notified about this and I do not feel I owe this. What is the deal?
take me off the billing. I cant get pogo games any more
Hi, I just got off of my pogo account. You keep telling me that someone is using peacelove1265 to go to chat rooms. I must say I have never been in any chats rooms ever. Someone is using my name peacelove1265. Please find the person or persons using my name in chat rooms. I have been a menber for a few years and never had this problem before. Please clear this up before they use my name again. Thank you, peacelove1265
i am a pogo club member now for quiet a long time, for the past month i have not been able to play much pogo cause my pogo home page will not load, what is the problem?, i can go to my friends page are any where else, but my home page with my mini on it and all the games will not load, i am getting very upset, now you people let me know what is the deal?, im waiting to hear from you pogo?---------------------------------------------------------------------------------------------------------------------------------MEOKIEPIE
I PLAYED AN ONLINE POKER TOURNEMENT AND WON $9700 I GOT $1300 PAID INTO MY ACCOUNT AND WAS TOLD TO GET AIRLINE TICKETS AND VISAS FOR MOSCOW I DID THIS AND THE COMPERTITON MOVED TO kIEV. I COULD NOT GET A FLIGHT TO KIEV SENT A COPY OF THE AIR TICKET TO MOSCOW AND STILL HAVENT RECIEVED THE $1300 I SPENT AND NOW THEY DONT ANSWER THANK YOU POKER STARS. I WILL KEEP YOU ALL INFORMED
I have payed the next year of fees to pogo games trough AOL Games which should have been transfered to pogo
games, but all I was informed is that my password has been changed. Still every time I try to play the games I'm
refused entrance. My name is Norma Priolo, my address is 1701 E. 24th. Place, Mission Texas, 78572. My Email
address is onpriolo@aol.com. Please would you reinstate my membership and tokens, so I can continue to enjoy
the games.
Norma Priolo
I had payed the next year of fees to pogo games and I have been cut off. my screen name is onpriolo@aol. com.
would you p;ease reinstate my membership and tokens, so I can enjoy playing the games.
Norma Priolo
I have lost the Tab to your website on my computer. Can you please fix the problem?
on nov.24-08 i made a payment of 43.99 to pogo using pay by cash i didn't think that it took because on the 25th of nov. when i went in to play pogo it asked me for my credit card again so i used pay-pal soi paid twice i have 2 emails one from pay by cash and one from pay pal how do i get my money back from one of them
game appears to download and the pogo site, disappears
Pogo, Help Link, does nothing ! No Phone Number provided or a Support E-mail.
The Help Link, after writing out the complaint asking for "" Help "", Responds, with [ something like this ] could not be sent.
When Pogo, Debits, my credit Card, The response ... is quite different.
GOOD BYE _______ POGO
The complaint has been investigated and resolved to the customer’s satisfaction.
AOL. HAD GAMES FIRST THEN SWITCHED TO POGO GAMES FINE THEY MADE ME CHANGE MY ON SCREEN NAME AND DIDNT SWITCH ACCT FROM ONE TO THE OTHER AND ARE NOW CHARGING ME TWICE A MONTH FOR PLAYING ON LINE AND THERE IS NO WAY TO CONTACT THEM OR THEY REFUSE TO ANSWER MY E-MAIL
HELP PLEASE HOW AND WHOM DO I CONTACT
I am being billed on two different credit cards for one subscription to pogo
everytime i try to play a game that i select, it always shuts down my computer
i tottally agrree with every one else who have had a problem with pogo! it was for me a very relaxing way to work off my stress! not anymore/it is only adding to my stress!
ok hope to get a answer soon
please help
i would like my information back that i already had
last year i paid for pogo club it got lost i paid again today 1/30 i had over 3 milons token all lost i was under screen name cjazzy 61 please help i would like to have all my old things back thank you
my account was bill 39.99 was only suppose to be 24.99 had a 15.00 off on year subscription
had an advertisemint for 15.00 dollars off yearly fee making it 24.99 would like to get bill for that instead of 39.99 if u have already bill me would u please credit my account back 15.00
too many to mention
I would just like to thank EA Games on screwing me over on yet another game. Thank You EA for giving me hope once again and disappointing me yet again after you have taken my money. All the promises you have made about this game you have not delivered, but then again whats new, you have never been out to please the customer and give us what we want, you only want our money, and you have no problem selling us a mediocre product to get it!
Seriously What Era are you living in EA?!
*The cars drive over each other, usually you slow down when there is a turn in the road, and you don't drive 100+ in a town!
*90% of all the content is imported from The Sims 2
*Sims 2 had better animations, if you can't design a decent engine (which you clearly can't) then use a trusted one e.g: HAVOC!
*No smooth continuous animations e.g: your sims just appear in the car they don't get in.
*Objects are not logically thought out e.g: the sprinkler should require a water source and the source should be opened up before the sprinkler is activated, but instead the sprinkler just starts when clicked on (even though my sim is reading a book)!
*I can't follow my sims into any community lots when they are busy with whichever activity e.g: going to a restaurant (Come On EA I could do this in Sims 1!).
*My sims 2 with all my mods, objects, animations and tweaks is 10 times better than sims 3.
*And there are still hundreds of other screw ups, but i'm just fed up!
Thanks For Nothing EA!
Hope you enjoy my money!
Cause I sure ### hell am not enjoying your game!
The complaint has been investigated and resolved to the customer’s satisfaction.
Thus far, I've purchased World Adventures for Sims 3, Ambitions, Sims Outdoor Stuff, and Nightlife, ...and I must say that I have NEVER in my life played a game with as many glitches and game corruption as the Sim's 3- and Expantions. I don't ever remember running into any glitches with Sim's 2. I think with Sim's 3 I've battled approximately 200 or more glitches and STILL counting...I lost track! Maybe it hasn't been anymore than 100, but it sure seem's like a countless ENDLESS number! I appreciate the lastest Sim's 3 update which corrected the worst glitch I'd suffered thus far. EA fixed the glitch where my sim's would become frozen to objects, thus suffering a cruel fate of being aware they were motionless and unable to eat, sleep, ect...I sure was pleased when EA games finally corrected the resetsim feature as well...BUT...Unfortunately the current problem I'm having AFTER A YEAR OR MORE OF NEW GLITCHES...has me giving up on EVER PLAYING ANYTHING CONNECTED TO SIMS 3 EVER AGAIN! The lastest madness, well see when I make a trip to France my Sim's gets stuck in limbo land and never returns home. Once, I managed to return my sim's earlier home from France but only to find that they cannot interact with one another. When I tried Egypt it's even worst because when my sim's call on their cell phone to return home the game suddenly locks. I've tried all the suggestions and thus far I've managed to get past tons of glitches but enough is enough. I've had enough...World Adventure's was my favorite and if my Sim's can no longer make Trips without risking the inablility to interact with one another then it's not worth it to play the game period. I wish I could get back ALL the money I've spent thus far but I should have known better, I suppose. There is nothing wrong with my computer settings, and my computer is 100 percent compatable with Sim's 3 Expantion packs. For the love of Simolians, this game has driven me out of my mind! I HATE THE SIMS 3 AND EXPANTION PACKS! To anyone thinking of purchasing Expantions for Sim's 3 BEWARE, IT'S NOT WORTH THE TROUBLE!
I agree with all you guys. I f***ing hate this piece of ###. i was so excited when i bought this game, since i loved playing the sims 2. i thought it would be worth buying the sims 3 for £40. I started playing it and the speed was as slow as f*** even though my pc is only two years old, apparently i had to buy this hi-tech video card which i didn't think was right to pay for because i've spent enough on the game! I downloaded a speed patch for the game which made it a little faster but only to the pace of a snail. Oh yeah, by the way, i actually prefer the sims 2 graphics than this. And when it finally loads up on create a sim there are LESS hairstyles than the default sims 2 ones and most of them are stupid. Why the hell do they still look obese when you can't make the sims any skinnier? The skin texture is too flat so they look like wax candles. In fact, create a sim is probably the only part i like in the game because it loads the fastest. OH GOD THIS IS THE WORST PART when i started playing it with my new sims, the game stopped every movement for 1 minute (I'm not kidding) and i just wasn't even worth playing! AND WHY THE F*** CAN'T I BUILD MY OWN NEIGHBORHOOD like in the sims 2? Instead we have to buy them? We also can only just seem to play one family, ridiculous. I don't know if this has happened to anyone else but when i applied my sim for a job, the game would freeze 100% all the F****** TIME!
WHAT A F****** LET DOWN EA. A WASTE OF MONEY. i just play my sims 2 instead!
I just got the sims 3 for wii and it is an avalanche of fail! Here is the letter I wrote to EA - who brushed me off.
I really only have one question. When is EA going to recall this game on the Wii platform and fix it? Because the bugs and glitches throughout the game make it virtually unplayable. Not only does it freeze my Wii, but I've been keeping note of all of the in-game bugs and glitches since I started (trying to) play it a little over a week ago, and the list is already over 100 distinct items long.
I wont list all of the glitches I have encountered, but here is a sampling of common bugs:
-Sims blink in and out of existence and have to be deleted in order to continue.
-Guests at my sims' house arrive but are INVISIBLE, or become invisible and impossible to interact with unless the invisible sim
chooses to start a conversation himself.
- Sims get stuck in "Fast Forward" Mode.
-Sims get trapped sitting on the couch and wont get up. They wind up starving to death.
-Sims load without certain facial features such as EYES!
-Objects randomly become "unclickable", also unsellable, unmovable, such as Fridge, counters, plates of food, stove, anything on the dining room table. The unusable objects become impossible to use or to get rid of, and fill the house with useless junk, etc.
-Sims who should be able to cook meals are unable to at random intervals, being offered only the option for "grab quick meal" - normally solved by buying a new fridge.
-Houses and shops do not load and sims just walk through the walls of the building, unable to interact with it in any way.
-Shops and restaurants "Freeze" and become permanently unusable, unclickable (not able to work around this issue, and especially galling when a sim has a job there). this has occurred with both the book store and the bistro as well as the grocery store.
-When I try to SAVE my game, often it freezes and crashes instead.
-Sims momentarily freeze and stop doing anything in the middle of different tasks, even though the clock keeps moving, so simple tasks can take up to 4 hours, such as EATING?
-Sims doing on-the-job tasks supposedly finish, but are unable to move on to the next task and become stuck like that until the end of the work day.
-Sims are sometimes not awarded Lifetime Wish happiness points even after achieving their goal.
There are many more I have not listed.
Before writing back, please consider the following:
1) It's not my disc. The disc is pristine. Other gamers I've been in contact with have ALSO experienced the same glitches in-game.
2) It's not my Wii. My memory is cleared out, my Wii is updated and in perfect working order.
3) Please do not suggest, as I have heard EA has with other gamers experiencing the plethora of glitches with the sims 3, that it is the disc or my Wii, because I can guarantee you those are not the problem.
Apparently EA managed to get the Sims 3 to work on all of the other platforms they converted it for except for the Wii. These crippling in-game glitches and bugs are on a totally unacceptable level for any game on the market. I have never bought, nor heard of, a game being released on any console with so many game-ending and frustrating glitches and bugs. I would really like to know why EA decided to release a game that barely functions at all, let alone on the level to which I would assume make it salable.
I pre-ordered this game months ago and I am not just disappointed, I am simply shocked that the game was released in such a sorry condition. I hope EA intends to recall, refund, compensate, or fix this game for all of the fans who bought it. I would have waited another year for even a mediocre version of the game... as long as it actually worked on an acceptable level. I'm sure EA will be receiving many emails like this in the months to come, especially after thousands of people unwrap them on Christmas day and experience the malfunctions for themselves.
I would like to know what plans, if any, EA has to make this situation right for its customers and life-long fans. If someone could get back to me with that information, I would appreciate it.
Thank You
I 100% agree! i am so sick of spending 40 bucks a game and getting a steaming bag of crap in return! i just plat Sims 2 now isnt worth the effort
When I click on the sims 3 adventures or any sims 3 it says "Your the sims 3 base game is incompatible with the current sims 3 extension pack. Please update your game via the game launcher" but it won't let you click on anything so I cannot update it. This means I cannot play on sims 3 and I am very annoyed. How can I stop this problem?
I'm not in total agreement, as you will see, but for the most part, i do think that the OP is correct:
okay, first off. I like the sims 3, for the most part. Obviously there are bugs which need fixing, but like the sims and the sims 2 these get fixed as the game progresses and more add ons and patches are produced. Plus, you can always count on some lovely mod online to fix all the screw-ups quickly for you, and usually for free.
My complaint, because EA games doesn't seem to have an official complaint contact (Some thing tells me they'd get so many it would probably crash their server) is more about aspects of the game play then anything else.
1) this whole 'moving to a new town' BS? It's just that, BS. Please get red of it. I like story progression to be on, it allows families to move, romances and relationships, children and promotions... it's a good thing. BUT. Moving out my second favorite sims to play, with no warning and no permition it ###ing stupid!
Move sims out which have never been played, IF you need to move any out at all. Do not decide, after the game has been running for nearly five hours (Home sick, nothing better to do) without saving, (Which yeah, is my fault, but i shouldn't have to think 'i should save incase the game decides to move my sims meaning that if i do go ahead and save the freaken awesome progress i've made i'll lose them forever!') To go ahead and move them out! Especially if they are the fiance to a member of the family i'm playing now!
2) Main town Rabbit holes. They are freaken dumb. Seriously, i get rabbit holes for work and maybe even the spa, but for the book store and grocery store? Come on, they've been able to do that sense the first game, and you've proven you can do that in WA, hoping the next Add on will ammend this problem, as it is rumored to do.
3) Many of the same complaints that other people have, the cars drive through each other, not that many decent animations. Oh, on the subject of animations, what is with all the failing? The falling on their ### when they open the draws, or choking on food all the time? It's cute and makes sense if they are clumsy, but not for normal sims!
totally! The carpool gets me so angry cuz even if u make ur car the prefered vehicle the carpool always just sits around and waits and honks... but i love to honk MY car horn! JK! Also, one of my sims was stuck, ( its hard to explain) u no how when they have a birfday, u cant cancel it? well, my sim decidied that his birfday would never end! How nice!?! So he stood there, waiting, as i made him a list of things to do. He just stood there for atleast 7 sim days. not passing out ( he was exausted, i have no idea why he didn't), he was starving, peed himself, was smelly, and lonley. omg the sims i always thought was great but then i got this $40.00 game at a target store! waste of money and time. AND! i'll just be playing, having fun, forgetting to save every 5 minutes or else it will quit the whole thing and some how magicly turn off my whole... literly my WHOLE fricking computer! Thanks so much EA for ruining my Computer gaming days! OH ya bi the way, this pic is not me!
Ok, to the people who are complaining about the petty stuff in the game, all I have to say is...
It's a ###ing game. How realistic do you expect it to be? If you want THAT much more realism, get off the ###ing computer, go outside, and LIVE. It can't get more real than that.
wow so i spent all this time making this beautiful house and making my sims perfect basically playing god and controlling them and making them the way i wanted them to be and then it says error when im trying to save it? so i stopped playing for a while then i decided i wanted to play again and this is not to mention just a few hours later and my game wasnt even there. yippee ### sims.
Sims 3 was a major disappointment. I spent $60.00 on this game, just to play for ten minutes before it crashes anytime too much interaction is going on. I feel like EA is selling themselves out... They need to stop focusing so much on The Sims 3 for IPhone when they haven't even got it figured for a damn computer. There's a lot of options that they don't have, but I'm sure those will increase with expansion packs. What I'm mostly pissed about is the performance of the game. Why the hell would you release a game that isn't finished? I feel screwed over, pissed off, and genuinely upset that I waited so long for the perfect sims game, and this is what i got.
### EA.
I don't use. you billed my credit card.
On [protected], you charged my Chase Visa Card for $39.99. I assume this charge was for 'games on line.' I used to have this service, but I discontinued it over 3 years ago. I was not charges the two years before [protected].
I want my name removed from your service and my $39.99 refunded to my Chase Visa Credit Card.
Thank you,
Cyndy Arvin
[protected] (6pm to 9PM PDT)
The complaint has been investigated and resolved to the customer’s satisfaction.
try calling if you want the refund
[protected]
[protected]
overcharged yearly fee
I was charged $39.99 for my yearly fee. I thought it was supposed to be $19.99, what I paid last year. I'm on a fixed income, this extra twenty dollars was a surprise. The reference number on my Visa bill is: 24692162Z008QHZ78
My screen name is: cozeemee
Thank you, Donna Elia
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorize charges from my bank of 39.99 and 4.95 per month4931d
my account was wrongfully suspended
The fee for 1 year is $39.99. You can get $5 off now, last year it cost less. If you do not want it, they will refund it. I don't see the reason for the complaint though. They raised the price, most companies as well as drug dealers give discounts to get you hooked. Then they raise the price.
unjustly terminated
On the 15th of May I went to play club pogo and was terminated. I contacted EA/Pogo and got the answer "2008-06-17
suspended for 72 hrs for major TOS violation
RRoxas41 17:25:54 now go eat your banana
Terminated
Multiple TOS violations
RRoxas41 20:22:39 good going monkey
was the second. Now this comes after being continually harrassed and stalked by a player for over 2 months now. I did everything pogo told me to do. But this person made at last count 11 nic's. I have spent hundreds and hundreds of dollars on this site. And this is what they do? I am beyond mad.
Thank god I have a brother who is a ACLU lawyer and LOVES class action suits. They have a bunch of Indians 3500 miles away making decisions on the English language that are clueless. This is unbelievable. They take you money under the blanket of "TOS" what bull crap. This is only the beginning for me. I will contact every person possible right up to mailing the president of the company himself. At his home!
I can't believe such crap happens.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been a club member for 9 yrs..and played pogo since 1998.. this site is a scam...membership cost 47.00+tax to play their games...and over and over I find that the games are programmed...by that I mean any game I play on a regular basis I can tell I have played the same game...fraud...I will go to yahoo games or games on facebook before I give my hard earned money to such a scam...I also believe that there are people who play these same games that either own the site or they have an interest (money) to be made off it... that I can't prove ...but my instincts tell me there is something not right...I just renew my membership 06/2012 and will not again...and pogo/ea..who ever you are...people are not stupid...my screen name is samandbonnieb ...
i can, t get in a daily games, my friend used mt comp. and her user name and password and she got in and played the games, pogo will not let me get in?
subscription on my credit card without any authorization. The main issue here is how they renewed a subscription without authorization
My screen name is samandbonnieb not BonnieJo...why did my post show a different screen name?
I'm sorry, go eat your banana caught my attention. Roflmao
unauthorized billing
Just got my statement from american express, shows onlin games pogo
billing me for 42.63 as of 04/26/09. I have no idea what this is, and i
have bought no games this year.
The complaint has been investigated and resolved to the customer’s satisfaction.
hello, my name is kathy i finally found a site that maybe you can help me, i been trying to cancel my pogo game for 6mos and had a hard time finding help i never played, but you been takeing 5.99 out of my acc so can you look into it and please reemburst me my money. thank-you kathy nimons
I sent a complaint on Dec 1, 2010. I was billed without authorizing you to do so on my American Express card. You have no right to take this liberty! I did not renew for 2010, and I had a terrible time convincing you people to take the charge off my card. I did NOT renew for 2011, because I thought I was off your records Permanently. After you refund the money to my American express card, you will permanently erase my name and account from your records If you are going to give me the same run around again, I WILL call in a lawyer. In the ID part of this complaint you ask for my pogo ID. IT's been more than a year, and I don't remember it. Find it from My name and address info since it is obviously still in your records. Sandra Nolte
I gave you a comment above, I either want to be able to get on Pogo or want my money back .Thank you
Yes I payed the payment but can't get on Pogo so will you please explain it to me NitaWEDS@sbc global.net
i too have been billed for 39.90 and i am going to claim it back from them
unauthorized monthly charges
I am running very low on money these days and barely have enough in the bank to pay the bills that come out of it. As I get notices in the mail that I am now OVERDRAFT I check my account online to see why. Turns out there is a charge every month of $13.90 out of my account and I have NO clue why. I want this money back and my $33 dollar overdraft fee reimbursed. The charge occurs every month on the 14th of the month and I do not know where to go to either cancel or dispute this issue.
The complaint has been investigated and resolved to the customer’s satisfaction.
several of games I pay for thru Paypal are not available or do not
have sound or ability to use all of games .
need to make arrangements for automatic monthly payments
I want to set up automatic monthly payments
No complaint, just want to set up automatic monthly payments
I want to set up automatic monthly payments to Pogo but cannot get the site. Please call me at [protected]
hi, I PAID FOR POGO FOR ONE YEAR IN APR. 03 2011 . I CHANGE MY COMPUTER AND I CANT SEEM TO MY GAME BACK. COULD YOU PLEASE E-MAIL ME A NEW NAME SO I CAN PUT A NEW PASSWORD IN . OR PLEASE LET ME KNOW HOW I CAN GET MY GAME BACK SO I CAN PLAY AGAIN. my e-mail is jeanmaclean@live.ca thank you
can someone help.
bought pogo game online they charged me but not able to access the game can someone help?
what to know why i am not able to get on club pogo i pay my payment every month now i want to have club pogo. i can get to the home page on games and that is as far as it will let me go and kicks me off can you help?get back with mr and let me know what the problem!
I want to know how you can take my monthly pyment and leave me hanging with pogo i can get on get to game home page i want to play but it will not let me get to the game to play whats the deal. Please check into this please its very irretating! Plend send me reply back i am slyskyskyice
@yahoo.Com
discrimination
I am making an official complaint
This will be followed up by media involvement, depending on the response
The Sims 3 contains references to an "insane trait" in one of the families - The Hart Family
http://tinyurl.com/dj3qtf
I take extreme offence to this - how dare you get away with this discrimination of a mental health issue
Who do you think you are ?
Have you read the Mental Health Act (2007) an amendment to the (1983) Act ?
Which media branch would you prefer me to contact ? Newspaper / TV / Forums ?
The complaint has been investigated and resolved to the customer’s satisfaction.
ea games are a joke no quick ranked head 2 head matches in fifa 12 disgrace. buy pro evo!
i was charged twice for a months pogo subscription i only use 1 month at a timewhich is £4.99
u my friend are an ###
i was playing fifa 2010 with two friends .on the ps3 we were in a club game, with three other players 3 on 3 . we always use the headsets . so was the other side .but my mate nee had his little girl in the back ground. this is where the problem started. the three lads on the other side started using very bad language towards his little girl .we did not provoke them to start this . they were using words like shut that slut up . put that ### to bed . call her a slapper this went on through the hole game and got worse and worse . my mates girl is six years old so this really upset my mate i think these lads should be band from playing . these are the name IDs BD_AWESOME DT1717 thecoldone666
my mate also has a hart problem . the stress is not good for him . please if u can stop this sort of thing happening. it is not nice it takes the fun out of the game . abuse like this is not wanted
Next you're going to complain about the ghosts being discriminated against too. It's SIMulated life. In life, there are mentally effed-up people. Also, it's only a game.
Don't take it personal; I'm sure they didn't mean to offend tards like you.
actually that was FN funny stuff!
start with the BBC. .if that doesnt work. contact Mork. Not sure what planet he lives on now. Hey, while your at it, maybe you can inform the queen and her boys. are you mentally challenged as well?
shut the ### up you whiny liberal
there is no confirmation code in the message u sent!
game sight freezes my computer
I have been trying to contact customer support for the websight club pogo. I have been having problems with the yahtzee game freezing up my computer. I can play alot of the other games, but this specific game will freeze my computer up where I cannot move my mouse, and I have to manually shut my tower off in order to get out of the freeze-up. I want to know if anyone else is having this problem with the games, and is there a virus in this game sight that noone knows about? Who do I contact to get this resolved? The club pogo does not have any customer service link viewable/or do they, and I just missed it somewhere?
All Yahtzee games are freezing up, please fix it
Everyone is freezing up on Yahtzee games, please fix it.
Yahtzee freezing up on all players for a week now, when will it be fixed?
i cant get any game to load, was working great then come wendsday nothing will load, and keeps saying not responding. help please
I am having the same problem while playing yahtzee on the pogo games. It freezes up my computer and the only way i can get out of it is by unpluging my computer from the wall. I play all other games on pogo. This is the only one that freezes my computer. Does anyone know of a solution for this?
i am having the same problem with club pogo games. games freeze lose movement of mouse, have to pull plug to shut it down and restart. now i wonder if that is also causing my first start up in the morning after computer is shut down for 6-8 hours. I had MSIE no 8 in my computer, seems its not compatable with club pogo games as of yet. nor is the java update 6 update 14. i am afraid to re install IE 8 and the updated Java too. does anyone know why this is happening?
Put back MSIE no 7.0.5730. games run but still freeze.
I am having the same problem in club pogo and it keeps kicking me out of other games
2 things account violation & games disappear at breaks
2 items
I was banned, (lost account from someone reporting me for a minor error and none of thier beeswax anyway) I was in Congress Roulette talking about my guitar, a fender startocastor and it was made the year when Fender sold to thier co. to the japanese (i abbr. japanese and wrote jap) I had no idea this was a violation to any terms and it wasn;t negitive anyway. I lost my account and badges, plus over 5 million in tokens from playing for about 3 yrs. I find this quite unfair to me due to someone else in a room that has nothing better to do but report everything possible to disrupt someone else's conversation.
2. I have Vista now and it's not user frendly with pogo games. If I talk to AOL, they say talk to pogo. If I talk to pogo, they say talk to aol. Sounds like a endless circle. I can load some games and play them but... I lose the game during breaks or it' go to a page that says clear browser & temp files and or cookies. I clear everything out resart browser & at the next break I have the same problem.
How can this be fixed?
The complaint has been investigated and resolved to the customer’s satisfaction.
I JUST PAID FOR ONE YEAR SERVICE OT PLAY POGO GAMES BUT I CAN'T REMEMBER MY PASSWORD. NOW I CAN'T CONTACT CUSTOMER SERVICE TO GET MY PASSWORD. I SHOULD NOT HAVE TO CREATE A NEW ACCOUNT just tot play, i feel like i just my money away for nothing. i have been a customer for 10 years, now i can;t find out what my pass word is. i am so angry right now. i can;t get help. ococo51987
I also have lost my membership. Thou I have no idea why. I am paid till June, but they keep wanting me to join Pogo. I can't get into any member rooms. However they will let me play the FREE games. I lost all my tokens, gems and badges. Thank you for letting me blow off steam.
as far as being booted for something dumb, the only thing u could do is talk to EA about it but i doubt anything will be done for that, but you never know.. and i use VISTA and have no issues at all with games loading or playing them, i would say that do not use IE 8 to play the games, and if u use AOL and their browser, then i would use a different one like firefox or google chrome, (the two i use). I can't run anything from pogo in IE, they only want to work in Google and Firefox.
unauthorized mc bank charge
On 2/23/09 $39.99 was deducted from my Debit card on my checking account. To the best of my knowledge this was NOT authorized my myself and I have NO idea what this charge was for. I want my checking account credited in FULL, ASAP. I do not even play games on my computer any more. I don't know why companies such as yourself think you can go in and take money from someones bank account. To the best of my knowledge I DO NOT remember giving any one permission to deduct this amount of money from my account and I want it returned. Somebody needs to prove to me there was permission given for this action, and tell me what it was for. THEN CANCEL IT, and RETURN MY MONEY !
Company in default: Online Games Pogo/EA WWW.EA.com CA
Please contact me at: [protected]@aol.com
The complaint has been investigated and resolved to the customer’s satisfaction.
On 2/21/09 $39.99 was deducted from my Debit card on my checking account. To the best of my knowledge this was NOT authorized my myself and I have NO idea what this charge was for. I want my checking account credited in FULL, ASAP. I do not even play games on pogo or EA games any more. I don't know why you think you can go in and take money from someones bank account. To the best of my knowledge I DO NOT remember giving any one permission to deduct this amount of money from my account and I would like it returned. I need proof that there was permission given for this action, and tell me what it was for. THEN CANCEL IT, and RETURN MY MONEY ! You can reach me at jbrinson69@hotmail.com
I was charged 39.99 on 4/2/09 and another 39.99 0n 4/13/09 I dont know why I was charged both times. Could you explain? I think the 1st one renewal fee. How often would I get charged? I really enjoy your games and play them everyday. Please see if there was a mistake in the 2nd charge and correct the problem asap. Could you also tell me when my renewal date is so I can make it on my calender and how much. Thank you for your attention on this matter. Please respond to my E-mail addrress.
Sincerely, Peggy Green
pjgreen57@aol.com
todays date is 4/20/09
audschatt@aol.com
I did not authorize the $39.99 charge on my Target credie card. My contract expired in February 2009, and I did not use the games after that date.
I would like a refund asap.
Thanking you in advance,
Audrey Schatt
get only one solitaire game
I purchased Pogo's Solitaire Bundle 2 days ago. I get only one game of solitaire. I can get it with different cards, but still only ONE game. I can't get into the pack that has all the different solitaire games. I'm not paying all that money for one solitaire game. Either fix it so that I can get ALL the solitaire games or refund my money. My screen name is teetee222 and my password is Anitteb1. Please respond asap. I'd prefer you fix the problem sooner than refund the money. But do one of them now.
The complaint has been investigated and resolved to the customer’s satisfaction.
unable to play games
I have been playing pogo game for quite some time, and within the last month I can't play game at all. Pogo has my yearly payment, But I can't play game; how fair is that? Pogo will not let you contact them directly so this will have to do. It is real sad that this kind of thing happens to good people. I am retired and take care of my disabled husband, and we live on a fixed income, so the yearly payment my not seam like alot of money to some people but it is to me. If you can help me get pogo to stand up and answer and/or fix the problems it would be greatly appreciated.
Thank you in advance,
Ramona Waltman
The complaint has been investigated and resolved to the customer’s satisfaction.
cant typein chat
dixie0005@bellsouth.net, i cannot typt in chap, to my knowledge i have not broken any rules.
Delete Java from ur computer and re-install latest version.
changed servicer
I am trying to tell Club Pogo that I have left AOL and have a new service
My old online address was "[protected]@AOL.COM'
My new adress is "[protected]@att.net"
How can I get in touch with Club Pogo. They recently charged my VISA account for the year but I cannot get to their service
Grace Zergr
The complaint has been investigated and resolved to the customer’s satisfaction.
it wont take any password i put in it been over a minth i havent been able to play i am a paid member
Trying to contact Pogo to let them know i no longer have aol My old address was Domad6@aol.com my new addressis domad6@Hughes.net How do I let Pogo know this?
game freezers given free rein
In spite of numerous reports and complaints a small number of players are still able to freeze games at will, usually if they are losing or as a vexatious act. I know this occurs in bridge, hearts, canasta, spades and in Pinochle where the main offending players are SallyWildOne, AJac209118, WildOneKirby, and NikkiFlynn. Pogo will not ban these players or...
Read full review of Electronic Arts (EA) and 31 commentswon't pay - or explain
I emailed Pogo because they did not send me my 250.00 prize money. if you start at the bottom of this email and read up you can see how they get out of paying … i never did get any more response from pogo or ea sports. And still have NO CLUE what they found on my computer? How did they look in my computer? What the HECK is going on? How does POGO know what I have on my computer?
06/26/2008 04:00 PM
Why can’t no one tell me exactly what was found so i can
At least get rid of what ever it was. Or tell me what
Exactly I did wrong other than submitting my tickets?
06/24/2008 12:52 PM
Can you please tell me exactly what was found that my
Winnings were taken from me? Because I know I do not
Have any bots or anything else helping me. Other than my
Husband logs on to play sometimes. The only thing I did was
Entering tickets into a drawing.
06/24/2008 07:20 AM
Hi there, 06/23/2008 12:57 PM
I don’t understand. I did nothing illegal i have no bots
Nor anything else that was mentioned above. And don’t
Know why you would feel I did anything illegal I won
That by submitting tickets into the drawing? Please
Check into this matter further I promise you I do love
Playing pogo games and I do not cheat06/22/2008 08:57 AM
On 4-15-08 I was told I won the $250.00 drawing. and have
The confirmed email, I have not received this prize as yet and was told to contact you
If I do not receive it after 6-14-08 all my mailing
Information is correct. Can you please update me when I
Will receive my $250.00 or is their something else I am
Suppose to do to claim my winnings?
Customer
Customer
Response (Brian S.) 06/24/2008 08:36 AM
Hello,
Your incident has been reviewed numerous of times as
Everyone deserves the benefit of the doubt, but
Unfortunately your case will remain ineligible due to a
Terms of Service violation. Such a violation may
include the use of an automated device to play our games
or the manipulation of our games code. Unfortunately,
due to the results of this account’s review the prize
has been forfeited. I understand your frustration on
every level and I apologize for any inconveniences. If
you have anymore questions please feel free to respond
back to this email or please visit our website and
review our extensive Self Help Knowledgebase
(http://support.ea.com).
Thank you for contacting EA Customer Support!
Brian S.
EA Customer Support
Response (Pogo Ana)
Thank you for contacting Pogo.com Technical Support.
Due to the nature of your issue, more time is required
for investigation. I apologize for any prolonged delays
this might cause, but please rest assured that we are
trying to handle your issue in a timely manner. During
this time, you may still update your incident with
additional information that might help us resolve your
issue without causing any additional delay. To update
your incident click the link above that says, “To view
or update your question from our support site,
http://support.ea.com .”
We appreciate the opportunity to assist you and look
forward to getting you back in the game
Please accept our apology for any troubles or errors you
may experience from time to time and your help.
Sincerely,
Pogo Ana
Technical Support
EA.com/Pogo
___________________________________________________________________
Need further help? Try the ‘Answers’ area on our support
site, http://support.ea.com
Customer
Response (Pogo Irene) 06/22/2008 08:11 PM
Hi there,
Thank you for contacting Club Pogo Support.
The message you received was in regards to this
accounts’ questionable interaction with our games
after the account had been reviewed for meeting the
prize eligibility requirements. It is not until a player
claims a prize, that their account is reviewed.
Cheating in online games are activities that modify the
game experience to give one player an unfair advantage
over another player. Depending on the game, different
activities can constitute “cheating”.
The uses of macros, “bots”, “auto’s”, code
manipulation, “double-browsing”, token exchanging or
using 3rd party websites to assist a player in playing
Pogo games, are considered violations of the Terms of
Service Agreement. But in many typical cases, an account
being found ineligible, is do to the result of sharing
the account or through the use of so called “badge
helper” websites and services. Such an event could
have been at any time and in any game unrelated to the
game or time in which the prize was won.
Typically such services may claim they are untraceable
by Pogo servers and may not mention the repercussions to
player’s accounts for having used their products or
services. Sometimes you may find names such as
“Helpers”, “Buddies”, “Bots” or “Autos”
used to distract the player into thinking they are not
considered cheats, when in fact they are. Use of these
services allows players to have an advantage over
others, by increasing their token balance, status and
rank or reaching the Jackpot Spinner more quickly and
frequently.
As a result of this review, the prize has been forfeited
and the account will be ineligible to receive any
additional prizes for a period of six months starting
from the date the prize was won. The account will be
eligible to receive prizes again after the 6 month
period of ineligibility. All future prize claims will
also follow this same review process, with the review
period starting after the win date of the previously
claimed prize.
Due to the internal and confidential nature of the
information viewed during the review, we are unable to
share any specific details of the review with you. Other
questions regarding this matter will only be discussed
via e-mail. We will not discuss the details of any
reviewed players account over the phone.
At any time a player can view the Terms of Service by
clicking on the link at the bottom of the Pogo website.
The Official Rules of Pogo Prizes can be found by
clicking on Prize Rules under the Prizes button on the
Pogo home page. Use these rules as guidelines for your
online conduct.
Pogo takes these types of violations seriously because
of the adverse effects it can have on all players in our
community. Pogo ultimately holds the account owner
responsible for any actions taken on their account. As
stated in the Club Pogo: Official Prize Rules, “By
participating in the Games, the entrants agree to be
bound by the Official Rules. These rules will be
interpreted in Pogo’s sole discretion, and all
determinations made pursuant to these rules by Pogo are
final and binding.”
If I can help you with anything else, please write back
and let me know.
Sincerely,
Pogo Irene
Customer Service Representative
Club Pogo
_________________________________________________________________
Need help with Club Pogo? Click the ‘help’ button on the
top of most Club Pogo page
The complaint has been investigated and resolved to the customer’s satisfaction.
agree with the fact that their customer support is virtually nonexistent and that they have a LONG history of not listening to any of their customers nor taking them seriously
there are reports and comments to that effect all over the internet, and indeed, even
all over their own forums on their own websites, both pogo and ea
im sorry for they way i talked in private chat but please donot take away my pogo i really like coming to play here for hours and hours and would hate not having it and i promise i will not use that kind of talk again can u please give me a chance to show u im not like that
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It's so obvious that there are administrators who fix the games. Pogo is another of the "control freak" webistes. When I see control freaks like this, it makes me distrust any advertisers on it. I mean, you're talking about control freaks, the last people you can trust, by definition. I keep track of who advertises there, just so I can make sure never to purchase products from them. No way would I trust anyone who advertised with pogo.
[protected]
[protected]
[protected] Unlisted Pogo #s
hint to all
* when calling the #'s ( that homer gave in this post ) *
* say my account *
* then NO MATTER WHAT OPTIONS U GET *
* say AGENT *
* it will take you to a HUMAN or wait untill end of choices and press 9 for other games..it is actually e and a the parent company so it may bring you better results. the first thing they do is take your phone number and email so that if you are cut off they can get back to you. found it all by typing pogo contact number in search but had to go through a few pages to find it.
I wanted a number so I could complain about head techy and cant use emails as he is one in charge so nothing would get past him.
i went through the same thing with pogo games. i tried and tried and tried to cancel that subscription. they give no contact information - finally, i cancelled the debit card/creidt card and that ended that! POGO is a rip!
All you have to do is go to Pogo.com look under Help on the upper right side. At the top of the "search" page type in "Cancel" and you should see on the list offered, I think #6 says Canceling your Pogo Subscription, have you tried that?
Or this:
* Inside the United States: [protected]
* Outside the United States: [protected]
Hope this helps
Thank for sharing,
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