Payless Car Rental reviews and complaints 2
View all 137 complaintsPayless Car Rental - Avoid this place
Reservation made with Expedia (Itin#[protected]) for a car in Toronto(Pearson Int Airport) for 3 days priced at 145.13 US dollars turned out in the end for a total amount of 402.28 Can dollars.
First-251.36 for excess insurance that was obligatory otherwise they wouldn´t give the car (even with that I had to leave a 500 Can dollar deposit)
Second-I had to wait for another car for more than an hour( seat belt of the driver was not working) and the tank of the new car was 3/4 and they did not
fill it up upon my request.
Third-Charge of two extra hours when the car was returned on time as you can see in the deposit and the payment receipt (also to remind that in the first day I was waiting for a substitution car more than an hour).
As you can see a memorable experience . This is not Payless is Payalotmore and I felt like I was dealing with the mob and just want to get out of there. legally I probably just can ask for the 2 hours charged (26 can dollars) but my main reason is to warn anyone to avoid this place.
Payless Car Rental - asking for more money in in last minute
I reserved may car through online for unlimited milege. (i had to use 1200 km in 3 days). when i reached at the office to pick up the car (i heard the guy trying to borrow a car for me from somebody else, he didnt have one reserved for me, he was talking in hindi which i understand very well though i do not look like a hindi guy. the other person asked him for more money. now this guy tells me u dot get unlimited meleage if u go out of province. only 200km per day. my GOD. (funny..inside province unlimited outside no) when i asked him how do u know if i am outside or inside of province he says he got the tracking system. love this guy. Then he acts to help me by offering that payless have a raffle for 1500 km for three days for an additional 80 bucks.(the web site didnt say nothing about these kind of offers while booking). i guess that was the extra amout the real car owner asked for. And he was trying to push it into my ... At the end i decided to drive my own car . Everything went good. i am back home after a very happy vacation. saved almost 600 bucks from payless rental. I am very sure that i would have rented the car with the extra sum if the guy was talking in some other language which i do not understand. thanks to hindi.
The complaint has been investigated and resolved to the customer’s satisfaction.
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