Complete Savings / Complete Save
Reviews and Complaints

Hello:

I just read your post. It’s important to me that your concerns are addressed and that your issue is resolved. If you have questions or feedback, please contact our customer service team at [protected] or via email at customerservice@completesavings.com. Alternatively, you can contact me directly at mary@completesavings.com. If you contact me directly, please reference this post.

Thanks,
Mary

Over the last 3 months I have been paying 'Complete Savings' without realising. Apparently I became 'a member' of the scheme when I purchased a railway ticket. I had no idea that my banking details were handed over to the company and I received no invoice receipts for the £45 that has accrued over the last three months (this is completely unacceptable - as a student it is more than what I earn in a day!)

The fine print, which is only available via links to the company is the only reference made to the fact that money will be taken from your account as a 'member'. I am shocked that the First Great Western Train service is any way affiliated to a company which is robbing people. I have phoned the company and cancelled my 'membership', but I feel that this is blatant fraud, and would like to be reimbursed!

Complete savings are thieves liars and confidence tricksters they have scammed many people there are many other sites full of complaints about them. they also have many people working for them on these sites that pretend to be customers. They also have people in banks that work for them on a commission basis and will try and make it as difficult as possible for you to get your money back .

This website is charging my credit card $12.00 every month without notifying me. I have traced this back through May 2010. UNACCEPTABLE!

I NO I DID NOT SIGN UP FOR ANY THING THAT WOULD TAKE 14.00 DOLLARS A MONTH OUT WITH OUT USE IT. I SAW IT ON MY BANK STATMENT I WAS THINK IT HAD TO DO WITH MY BANK OVER DRAFT BUT CAME TO FIND OUT THATS NOT THE CASE.WELL I WANT MY MONEY BACK EVERY PENNY THAT WAS TAKNG OUT. OR I CALLING THE BBB BECAUSE THATS NOT RIGHTAND INEED EVERY NICKEL I GET. SO WHO EVER READS THIS BETTER RETURN MY MONEY SOON AS THEY SEE THIS. MY NAME IS RANDY NEVINS

What is unacceptable is that you accept a $10 rebate or a $20 discount without reading the fine prints or the terms of the deal. I have been a member of Complete Savings for 1 year and a half and I am very happy. I knew what I was doing when I accepted the $10 rebate offered on a merchant's website. Each month I purchase four $25.00 gift cards and only pay $20.00. I can buy magazines for $2 (price for a 1 year subscription) - but I usually buy subscriptions via Amazon. I buy movie tickets for $5/each. I print deals, grocery coupons, etc. Every month I get points that I redeem for Visa gift cards.

So no, it is not a scam at all. Although the way Complete Savings get new customers may not be the best way, people should simply be more careful before checking a box to take advantage of a discount or a rebate. I have been a very happy customer of Complete Savings since the beginning. It is a legitimate business. I save money every month, I get free $50 gift cards for every 1, 000 points I earn, etc.

So, your behavior and your comment is unacceptable. By the way, how long do you need to check your bank account(s)? I do it once a week. If you were more serious with your money, you would have noticed the $12.00 charge right away and you could have canceled the monthly charge right away. Obviously, you manage your money as you purchase items online: like a child.

Sorry for being so hard, but I am tired to read comments from people who don't take responsibility for their own mistakes and actions.

Hello:

I just read your post and would like to assist you. It's important to me that your concerns are addressed and that your issue is resolved. For assistance, please contact our customer service center at [protected]. Alternatively, you can contact me directly at mary@completesavings.com. If you contact me directly, please reference this post.

Thanks,
Mary

Hi Leslie:

I just read your post and want to give you an official response on behalf of our company. It’s important to me that your concerns are addressed and that your issue is resolved. If you have questions or feedback, please contact our customer service team at [protected]. Alternatively, you can contact me directly at mary@completesavings.com. If you contact me directly, please reference this post.

Thanks,
Mary

Hello:

I just read your post and want to give you an official response on behalf of our company. It’s important to me that your concerns are addressed and that your issue is resolved. If you have questions or feedback, please contact our customer service team at [protected]. Alternatively, you can contact me directly at mary@completesavings.com. If you contact me directly, please reference this post.

Thanks,
Mary

Pretty rich when Complete Savings asks you for more information in order to stop illegally deducting money from your checking account! That's unbelievable! What nerve!

If you haven't already asked your credit union you need to find out how to go about filing fraud charges against Complete Savings.

You must have placed an online order for something with some company. That's how Complete Savings gets your information and then starts charging you. If you were to walk into a regular store this, of course, would be illegal so I'm not sure how they (Complete Savings and the companies associated with them) get away with this but, as you'll see from all the complaints listed here, they do get away with it all the time. And there is no way of knowing which companies are doing this by who they are.

I thought I Barnes & Noble was a name I could trust but, when I placed an online order with them, it turned out that they are in bed with Complete Savings. So buyer BEWARE!

If I want to order something, from a new company, then I first check this website to see if anyone has posted that company's name as being associated with Complete Savings. If it's not here then I check their Terms of Use. Most TOUs say that the company shares customer information with third party affiliates (they never outright mention the names of those companies, like Complete Savings). At that point I'll either call the company or email them to find out if they are a safe company to order from, in other words, are they associated in any way, shape or form with Complete Savings.

I too discovered this monthly charge on my checking account. Does anyone know how to have this stopped?

Hi Aneline:

I just read your post and want to give you an official response on behalf of our company. It’s important to me that your concerns are addressed and that your issue is resolved. If you have questions or feedback, please contact our customer service team at [protected]. Alternatively, you can contact me directly at mary@completesavings.com. If you contact me directly, please reference this post.

Thanks,
Mary
Consumer Affairs

this is a plain scam. I got the same thing, went for tickets on ticketmaster and boom $12 reoccuring montly charge . And guess what, even if you cancel this crap (which I immediately did) the fist
charge is not refundable!
Those people (completesavings.com) sell just snake oil and I am really dissapointed such a
reputable site like ticketmaster participates in it. Be aware when u buy tickets from them!

I also signed up for Complete Savings based on a 30 free trial. The reason I did this was because I was in the process of purchasing movie tickets from Fandango and read on Fandango's website that if you signed up with Complete Savings, you would receive one free movie ticket. Well, it's been 2 days, and I have received no such promotion code for my free movie ticket. After logging into my bank account, I have noticed that Complete Savings charged me $1.00. I have just called them and canceled even though it is way before the 30 days. This type of stuff has happened to me before and I usually don't sign up, but I thought I'd give it another shot. I was told that I would receive an email with my cancelation number for my records. I will definitely keep on eye on this though as what they say is not always done (ie free movie ticket).

Hi Kel4soccer:

I just read your post and want to give you an official response on behalf of our company. It’s important to me that your concerns are addressed and that your issue is resolved. If you have questions or feedback, please contact our customer service team at [protected]. Alternatively, you can contact me directly at mary@completesavings.com. If you contact me directly, please reference this post.

Thanks,
Mary
Consumer Affairs

I also fell victim to the Complete Savings scam, this time through PetCo. It is hard to know whom to point fingers at here - Complete Savings for duplicitously signing me up for a membership I never approved, PetCo for sharing my credit card information without my permission, or myself for not making sure to unclick every little tiny box before making an online purchase. Aaaah! It is enough to make you go mad!

Yes, I had the same issue with Collections Etc. I went to purchase a rug for my wife online and somehow, in the the ordering process, this company Complete Savings, was able to get all the information I provided Collections Etc out of Chicago, and use the information for membership they said I approved. The problem is that companies like Collections Etc are faciliating this scam. Collections told me that I was fully informed and accepted the service from Complete Savings. I will never purchase from Collections again. Collections Inc used what I call the Carnival of Mirrors trick. It like trying to find your way out of a house of mirrors at a carnival of fair. Shame on you Collections Etc. Just for your information Collections Etc. is rated as as an A+ company on a scale of A+ to F. I wonder who is taking who to lunch.

Client agrees to abide by the following rules for use of the Database. Client may not resell, redistribute, repost, or place on any job board, resume bank, or network, or in any database shared by third parties, any resume found on the Database, or charge third parties for access to the Database. The Database is to be accessed and used solely by Client and those within Client authorized to engage in direct employment recruitment on behalf of Client and who are registered to use and access the Database.

Domestications is the same. By confirming your e-mail address and clicking yes you are automatically signed up for Complete Savings.

Hello:

I just read your post and want to give you an official response on behalf of our company. It’s important to us that your concerns are addressed and that your issue is resolved. If you have questions or feedback, please contact our customer service team at [protected]. Alternatively, you can contact me directly at mary@completesavings.com. If you contact me directly, please reference this post.

Thanks,
Mary
Consumer Affairs

I have been charge $228 in the last year and 1/2 without knowing. I am going to have my lawyer write this company a letter!

I purchased online with Pizza Hut. There were popups offering $10.00 of my next purchase. I agreed. I don't remember agreeing to a $12.00/mo fee for trying to save ten bucks. I cannot believe these reputable companies endorse ripping off their customers. No more Pizza Hut for me.

i saw complete savings on livenation.com after i had purchased concert tickets, and the complete savings said if i signed up id get $10 off my next purchase so i did and not realizing theyd be charging $12 a month resulted to TWO over drafts on my bank account. they refunded my money but i still have to $70 for the over drafts...SCAM SCAM SCAM. do NOT trust complete savings. dont have ANYTHING to do with it.

I can say that the complaint must be from someone who just clicks things with out reading..after you are done with the order they do have things after that are deals for else where and I have had a problem one time before (UNRELATED issue) and had VERY FAST response as well as a outstanding result to my issue. Staff is NEVER rude to me nor the people I recommend them too! been buying for years and will still buy from them.
P.S.
read things before you click confirm...

I recommend EyesLipsFace to a LOT of people. For one, their makeup is as cheap as it gets price-wise, but the quality of the products are miles different from the cheap makeup in drug stores. When I think of cheap makeup, I think of Wet-n-Wild, which is a much worse product for around the same price. Two, they are always having sales, so you can save 30-70% off on a regular basis. Three, I have put some of these products to the test and tested them out right alongside brands like MAC and Sephora, and a lot of the items hold up just as well or better. Like other posters have said, it's hit or miss when it comes to getting an amazing product or a just ehh one, but for a dollar or less, you can afford to sample. Around Christmas, I ordered some eye gift boxes for my sisters. First of all, I got them for 50% off so they were only like $3.50 each or something, but the first box I got was missing an eyeshadow applicator and had a messed up box. So they sent me another one, at no charge. But this one had also been damaged in the shipping, and I wanted it to be pretty for wrapping and was getting annoyed that it was after Christmas at this point and I was still missing a gift, so they sent another one via FedEx. They were very nice and didn't give me any problems. They basically sent $21 worth of stuff for $3.50, and my sister was happy to receive one pretty one and one dinged up box while I took the other one. I don't know how they are able to make any money, but I am happy to take advantage of such a great product for such a low price!

ELF Cosmetics are definitely not a scam. I was sceptical at first, but placed my first order over a month ago. I received it within a week and everything was fine. Nothing was damaged or broken (I ordered from the Studio line). The brushes were great, the ELF 100 Eyeshadow Palette was bubble-wrapped and all of it was neatly packed in a box. In fact, according to the postage stamp on the box, ELF paid MORE to ship this box to me than I paid them to ship it. I paid the standard shipping fee on their site, but it seems to have cost them more. I feel bad about that, but am not sure how that happened.

Anyway, I can safely say they are not a scam and that their products are quite good.

for the record, eyeslipsface.com is NOT a scam.
People are so used to being overcharged for products (that are of completely mediocre quality) by big dollar corporations, that they call it in to question when a genuinely good deal is made available. I've ordered from the website since 2006, and while I remember at first being unhappy with the eyeliner pencils, the formula was changed and they are more than just satisfactory, they're my favorite. They actual MAKEUP is excellent quality. The difference is that you're not paying ten times the price for flashy packaging.

But hey, if you don't believe me, I'm alright with it. That just means I won't have to worry about my favorite products being sold out.

Disagree entirely with the original poster! I've ordered three times from ELF over the past six months, and the first order arrived within 2-3 days, the second within a week and the third within two (because it was holiday season!). All of my items have been completely intact and while the quality isn't always perfect, you ARE paying a dollar for each product. I've done hit-and-miss with a few different products the first few times I've ordered from them and I've learned what's worth the savings and what's not. Their shimmer pencils work far better than their brightening eyeliner -- and the white one barely works at all. Their nail polish needs to be applied numerous times for an opaque finish, but I haven't had problems with excessive chipping either! Their lip products are my absolute favorite, along with their brushes and tinted moisturizer. The comments I've seen online about the professional brushes confuse me because that's the set I bought and they're excellent. The studio ones are probably even better, then! Reading the fine print will save you a lot of grief, and calling the entire company a /scam/ because your products don't arrive right after you order them or because you didn't read all the fine print is ignorant and pretty uncalled for.

The only real problems I've ever had with ELF have purely been related to their products themselves -- such as the pen liner caps coming off in my bags and drying out (a total bummer, because they work pretty well!) and the pencils with built-in sharpeners in the caps being too loose. But again -- for the price, I really can't complain, and neither can the majority of people I've seen throw fits about ELF.

I absolutely disagree with the original poster. I have been ordering from e.l.f. for about three years and have never had a problem with their shipping, merchandise or customer service. The two times (of more than a dozen LARGE orders I've placed) that there has been a discrepancy with an order, customer service was easy to reach (easier by phone) and they resolved the problem immediately. Not to mention they were incredibly friendly. Not all of their products are top dollar... but they are surely worth a dollar! I've come across very few items I could not find some use for. I own nearly all of their essentials, most of their studio line and a good number of mineral products as well. Their brushes are fantastic! Nothing is ever as good as it seems... but in this case, it can turn out to be better. I think the OP needs to learn to read all the print, including the fine print and stop being so naive. It just makes YOU look bad when you start placing public complaints over something you were obviously negligent on reading into.

I do not agree with this post. I have ordered from eyeslipsface.com, and never had a problem with them. And that last person said that they lie about their shipping? But I actually received my package before my estimated date. If that's lying, then I'm okay with it! =) I have a friend who referred me to eyeslipsface.com, and she has already placed her next order, and I'm doing mine today =) I love it.

Yes they are a scam, they lie about the way they ship and how long it takes and the customer service is very poor. I totally agree with you. Because it's not the dollar amount you spend they should treat consumers with more courteous attitudes. So it's true that you get what you pay for. So don't cheat yourself when shopping with eyelipface, treat yourself and go to maccosmeticswholesale.com

I have ordered multiple times over the past 2 and a half years. I have never had any issues or unauthorized charges. I actually always recommend eyeslipsface.com to a lot of people and everyone I have referred has ordered and have been very satisfied. People eyeslipsface.com is A-OK! Completely satisfied more than once, twice, and more than three times!

Its not a scam.. You just can't read..

I was being charged $12 for the past months without knowing why. I decided to call and then found out that it was through a Pizza place discount where all my info was taken and then charged without my permission/knowledge. The person on the phone could not find me in the system but yet they were charging me every month. The guy said he was going to refund me 3 months and that was it but I know it was more than that--it was almost a year ago. I cannot believe people can get away with this.

Thanks for sharing this threat. I was charged by this thieve $12 for at least 6 months. I asked AMEX to stop future charges from this company.

I'm also robbed by completesavings.com by charging $12 without my knowledge to my AMEX account.

I've asked the bank to stop for the fraudulent charges and to get the refund for several months of illegal transaction.

Pete

I disagree. I'm a telemarketer for completesavings.com and we are trained to appear as sweet little grandmothers while hosing the customers we are cheating.

Charles

CompleteSavings.com is a scam.

Same thing happened to me. drugstore.com has lost my business. COMPLETESAVINGS should be sued.

I want to add my voice and another retailer to the long list of legitimate retailers who have signed up with Complete Savings.

Drugstore.com

I'm so glad I found all these other reports so I could figure out what happened and how to deal with the problem. Thank you all for taking the time to file your complaints.

As for me, I'm waiting for my $12 refund and filing a report with my credit card company.

Then I will contact Drugstore.com to let them know how this scam works and that their reputation is being tarnished by it.

Complete Savings must have some super salespeople to be able to convince savvy established online companies like Drugstore.com and TigerDirect.com that their customers will appreciate the "services" which Complete Savings offers!

Looks like more than one web business than Pizza Hut is using this scam.

I just got one on my Amex account for being stupid enough to click on a $10 coupoon offer from Chengdu, a company that I ordered some disk recovery software from.

So after calling Complete Savings at the number on my AMEX bill, I did get what appears to be a courteous "revocation" of the charge, but with caution in due order, I will also go to AMEX and challenge the charge so that they will revoke it as well if Complete Savings fails to do so.

But now I would guess that the benefiting company (Pizza Hut, and others) are not without complicity, since it looks like the 2 dollar extra on top of the "coupon" must be a benefit to either of the parties to this scam. So in the end, YOU pay $12 to get a $10 coupon, which turns the concept of discounts around, where you end up paying more than if you did not have the coupon, plus you have to be very careful to "use" the coupon or lose it altogether, which is like going to Vegas and giving your $12 to the slots until you have nothing left.

I too have been getting charged since Sept 2009 for $12 a month thru complete savings.com supposedly for some "membership" I took out with USAUTO.COM, which I never did. SCAM, SCAM, SCAM. I called my card company and filed an internet fraud complaint as well as disputes. I want all my money back. Unless they have something from me in writing, authorizing such "membership" it is bogu.

Hi Treecita:

I just read your post and want to give you an official response on behalf of our company. It’s important to me that your concerns are addressed and that your issue is resolved. If you have questions or feedback, please contact our customer service team at [protected]. Alternatively, you can contact me directly at mary@completesavings.com. If you contact me directly, please reference this post.

Thanks,
Mary
Consumer Affairs

This has happened to me for the past year, and I want it to stop! I thought it was resolved but going back and reviewing the last year statement beginning in Jan. 02. 2010 I have been charged this amount 12.00 each month. I want it refunded back to me. I orginally thought that this was something that credit card company was charging, but after speaking with them and learning that this is not a charge from them. I want it refunded! I never authorized these transactions

thats happend to me 2... i just accepted a $10 buks discount cupon... n they made a $12 charge... i dont know why.. n i never put the info of my card in the web... thats REALLY SUCK ! but the goverment they dont do anything... COME ON

Hi wynnyderpooh111:

I just read your post and want to give you an official response on behalf of our company. It’s important to me that your concerns are addressed and that your issue is resolved. If you need assistance or have questions, please contact our customer service team at [protected]. Alternatively, you can contact me directly at consumeraffairs@completesavings.com. If you contact me directly, please reference this post.

Thanks,
Mary
Consumer Affairs