Menu
For Business Write a review File a complaint
Punjab National Bank Customer Service Phone, Email, Contacts

Punjab National Bank
Reviews and Complaints

www.pnbindia.in

Learn how the rating is calculated

2.7 53 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Punjab National Bank Complaints 53

ComplaintsBoard
D
1:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Punjab National Bank regarding transaction of rs. 1970.00

I have payment of Rs. 1970.00 for electric bill for KESCO Kanpur, for the month of October 2018. Amount has been deducted from my bank account no. [protected] Syndicate bank, Sharda Nagar branch Kanpur, Uttar Pradesh, IFSC Code-synb0008698. The above amount not received by KESCO Kanpur, neither such amount has been return to my bank account.
Please consider my complain and do necessary action accordingly.
I am sending transaction receipt.
Dinesh Kumar
[protected]@gmail.com

Read full review of Punjab National Bank
View 0 more photos
Update by Dinesh2771
Nov 27, 2018 6:41 am EST

Please update me about action in my complaint.

Hide full review
ComplaintsBoard
N
10:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Punjab National Bank my loan account shows negative status on my loan account

Respected sir/madam,
I am your account holder bobbadhi narasinga rao my account number [protected] koraput branch. Sir I am taken personal loan from your pnb bank I closed my loan account on 01/07/2018 I requesting you sir my cibil score status is nagitve shows over due 5 months sub stand this nagitive status on my loan account I didn't take any loans and credit card because of this nagitive status so please kindly remove on my loan account.
Thanking you sir

Read full review of Punjab National Bank
Hide full review
ComplaintsBoard
R
1:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Punjab National Bank cheque case not disposed off in standard period

The Manager, Punjab National Bank, Tinkoni, Bathinda, Punjab, India. E-mail address: [protected]@pnb.co.in

Hon'ble, The bank is delaying beyond RBI provided standard period, not cashed the cheque in my account # [protected] nor disposed the matter by issuing reply what are the valid reasons not to cash my submitted image based cheque on Sept. 27, 2017 with every detail as directed me to get submitted. I've attached photo of cheque, application, details herewith.

As we all know, hon'ble PM of India dreampt India as a digital India by introducing various online means out of which one is RBI online image based Cheque-Trucation-System as reference thats rules and regulations copy of 50-pages has been already delivered in the bank on Sept. 27, 2017 with cheque.

In case attached non-home cheque image found suspicious, the correct instrument is to be demanded from the member bank as per CHAPTER-VI Para no. 6.9 and in case any difference arisen the same is to be reconciliated as per pra no. 6.12 on reasons that cheque images is served online may be found 6, 50, 00, 000INR against 3, 35, 00, 000INR. Because, on reason that an agent e-mail id [protected]@live.in whose passport copy is attached herewith says that my this cheque is of 6, 50, 00, 000INR equivalent to 850, 000GBP whereas presentally 850, 000GBP are equivalent to 7, 91, 92, 270 INR it all makes suspence by delay and changes in exchange rate and interest dues, whether it may be true or not all on bank part.

As below pasted e-mail issued by the bank, wilfully the bank by ignoring CTS rules demands hard copy of the cheque from me that retains the sender bank/money sender party:

"bo Tinkoni Chowk
To:[protected]@yahoo.in
23 Nov 2017 at 11:15 AM
Sir Please provide us Hard Copy of the cheque which you have been attached for credit.
Manager Tinkoni, Bathinda"

Therefore, for till date harassment against RBI provided standard period under appropriate action I'm to be compensated at least 20, 000INR and my cheque case pending on bank part since Sept. 27, 2017 is to be get diposed off with valid reasons.
Complainant, Gurvinder Singh, E-mail: [protected]@yahoo.in Mobile 0091-[protected]

Read full review of Punjab National Bank
Update by Raja Raja
Sep 17, 2018 3:51 am EDT

Sir ommitted attachment is to be read with main complaint sent herwith.

Update by Raja Raja
Sep 11, 2018 11:02 pm EDT

Sir agent passport copy as mentioned in complaint description is missed in published complaint, kindly consider as proof document it is attached hereby.

Hide full review

Is Punjab National Bank Legit?

Punjab National Bank earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Punjab National Bank stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Punjab National Bank's reputation as a trustworthy leader in their field. Customers can rely on Punjab National Bank's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Punjab National Bank. The company provides a physical address, 8 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Punjab National Bank has registered the domain name for pnbindia.in for more than one year, which may indicate stability and longevity.

Pnbindia.in has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Pnbindia.in you are considering visiting, which is associated with Punjab National Bank, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Punjab National Bank have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Punjab National Bank website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Pnbindia.in regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Punjab National Bank.

However ComplaintsBoard has detected that:

  • Punjab National Bank protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
ComplaintsBoard
P
10:37 pm EDT

Punjab National Bank cash withdrawal in atm of abu dhabi in madinat zayad mall / dirham 1000/- withdraw

Sir/Madam

My account number in Punjab National Bank is [protected]. My sister withdraw money from ADIB bank ATM in Abu Dhabi at Madinat Zayed Mall but money she has not received. I was debited for the amount.
Date of withdraw 5/4/2018 for Rs.17878. Dirham 1000/-.
My debit card number is [protected].
Please give credit the amount in my account.

Parveen Shekh
[protected]

Read full review of Punjab National Bank
Hide full review
ComplaintsBoard
R
9:59 am EDT

Punjab National Bank customer service

Dear Sir,

Again and Again... when I visit branch for money transfer to India, the customer service is really WORST, they don't bother or care who comes in uncles you go and tell them, some times when u go and tell them this is what you want to do, they send you back sir and never bother, THEY KEEP TALKING AND TALKING AND TALKING, I don't know they get money for to come in and talk or work...

VERY VERY POOR SERVICE...
CHANGE THE STAFF PLEASE

Read full review of Punjab National Bank
View 0 more photos
Hide full review
ComplaintsBoard
R
3:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Punjab National Bank complaint against punjab national bank officer

Respected sir
I beg to say that i, rahul, gave the amount of 420/- to bank cashier sanjeev kumar  as rechecking fee of senior secondary examination march 2017 of punjab school education board in my local bank branch of punjab national I bank, talwara  township (144216) distt. Hoshiarpur. But now as the result  come, the website of the education board don't show my name in the list of registered candidates for rechecking. When I concern the education board  for it, they said that your fee had not been updated by bank. They advised me to contact  with bank branch. And now when I said the employee sanjeev kumar, that why my fee has not updated  then firstly  he said that he has updated  the fee on that date, and contact board office. When I told him that board  is saying to concern me with cashier then he started  misconduct  with me.  after  I meet other  senior  officer who told me that your fee entry has been deleted from our computer. It means that sanjeev kumar is corrupted and istead of paying  money  to education board, he put in his pocket. Also,   his behavior is too unappreciable 
   respected sir,   its the case of result  of a child  which  is the future  of country and such kind of corrupted employees  try to spoil the name of other employees too. 
So,   please  take necessary action as soon as possible. 
Also help us how fee can be updated  at this stage to punjab school education board 

Read full review of Punjab National Bank
View 0 more photos
Hide full review
ComplaintsBoard
Y
3:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Punjab National Bank pnb banking service

I have opened a current account No [protected] on 18 Aug16 in PNB Nagrota Jammu for some purpose. Since the purpose was not met the account was not operated. Rs 1150/- was debited to my account on 08 Jan 17 and 02 Apr 17 respectively as QAB charges which is illegal/wrong since no adequate prior notice was given to me. Even no SMS was received before/after making said debit. It was only on 05 may 17 I got first SMS regarding average balance in my account is below minimum level. I have lodged complaints through email with [protected]@pnb.co.in and [protected]@pnb.co.in as well as visited concerned branch but Rs 2300/- has not been reversed back to my account. It is case of deficiency of service by the bank and levying of charges without prior notice to the customer.

Read full review of Punjab National Bank
Hide full review
ComplaintsBoard
Y
4:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Punjab National Bank complaint about one of a/c holder shri kuldeep whose a/c no. is [protected] has acct in yr pnb branch, sahlawas,

A person whose name is Kuldeep business partner of Shivani Oberoi has a/c no. [protected] has acct in yr PNB BRANCH, SAHLAWAS, The ISFC CODE of this branch is PUNB0311500 has account no. Is [protected]. This person with Shivani Oberoi has doing escort business to provide male/female to requires & for that purpose, they are collecting money in this account & afterwards receipt they block conversation with persons whom deposit amount in their account. I have full conversation of Shivani Oberoi partner of Mr. Kuldeep having account in said branch. Please treat their account blocked & lodge police complain on behalf of me as they also recovered Rs. 2000/- from me on today & I have all the proof for that account in which I transferred money by net banking SBBJon today.

YATISH CHOPRA, UDAIPUR (RAJASTHAN). [protected].

Read full review of Punjab National Bank
View 0 more photos
Update by Yatish Chopra
May 29, 2017 4:53 am EDT

A person whose name is Kuldeep business partner of Shivani Oberoi has a/c no. [protected] has acct in yr PNB BRANCH, SAHLAWAS, The ISFC CODE of this branch is PUNB0311500 has account no. Is [protected]. This person with Shivani Oberoi has doing escort business to provide male/female to requires & for that purpose, they are collecting money in this account & afterwards receipt they block conversation with persons whom deposit amount in their account. I have full conversation of Shivani Oberoi partner of Mr. Kuldeep having account in said branch. Please treat their account blocked & lodge police complain on behalf of me as they also recovered Rs. 2000/- from me on today & I have all the proof for that account in which I transferred money by net banking SBBJon today.

YATISH CHOPRA, UDAIPUR (RAJASTHAN). [protected].

Hide full review
ComplaintsBoard
J
11:11 pm EST

Punjab National Bank unethical behaviour

We have OD a/c with your bank at Bhuj (Kutch Dist ) Gujrat since 6 year and enjoying best service till Date of a/c opening, but we facing problems since 1 month as cheque not credited in our account as stand in clearing for 7 days and more of hedge amount and in this manner when we approach your Bhuj branch we facing rough attitude of you 2 employee named (1) Ashwin Khobragade (2) Niraj Panda.
Attitude of this both employee is not fit for a Bank like PNB. They not provide back those cheque who returned due to any reason and due to their attitude all customer are badly hardest. In this regards we approached your Branch Manager but also he is help less ageist bad approach and attitude of these both employee's
Please investigate in the matter or allow us to change our bank .
Anticipation of Your prompt action in the matter.

Read full review of Punjab National Bank
Hide full review
ComplaintsBoard
R
12:05 pm EDT

Punjab National Bank bad user interface

Hi, I'm an account holder of Punjab National Bank. I was just using their Internet banking. What a pathetic user interface, really confusing. In the age of Digital India I cant except such a bad interface from a national bank. Since past few days I'm trying to change my transaction password, every time I'm trying getting a message.. "Host is not available. Please try after some time" Today I visited my nearest PNB branch ( Soro, Baleswar, Odisha) and explain details to the Branch Manager. I am shocked to know that even the branch manager doesn't know that the transaction password is different from the Log In password. I'm going to close my account my in next week. Its really a bad experience. Dhirendra

Read full review of Punjab National Bank
View 0 more photos
Hide full review
ComplaintsBoard
A
11:08 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Punjab National Bank not working in txn time

I am a customer of Punjab National Bank. Several days ago I opt for Mobile Banking of PNB. For the first time the Password was so blurred that it was unable to guess. I went to branch and ask them to try. After that my password activated. But When I using txn, it not worked.i repeat for 5 times nd only one msg snding to us ''Txn are not working, ur 1st chance has been gone, u have only four chance''nd aftr 5th chance, Yet same error msg.after that my password has been deactivated.When contacted on these numbers 1 8 0 0 1 8 0 2 2 2 2, 011-[protected] / [protected]. It continuously says The number is busy please dial after sometime. I'm also PNB STAFF IN gorakhpur, chauri chaura.and I also troubled to this problem. So plz contct me, and solved my problem.by which, I handle to Customer problems.

Read full review of Punjab National Bank and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
Manjunatha.C.N
May 05, 2008 9:08 am EDT

Please Cancel Mobile Banking Facility in my account. I try to contact bank people but they didnt response correctly. i dont want mobile banking any more. Please chk and do the needfull.

Thanks&Regards
Manjunatha.C.N
My account Number:-[protected]
Customer ID:-[protected]

ComplaintsBoard
N
11:52 am EDT

Punjab National Bank atm fraud & unauthorised withdrawal

From
: Sri Nirendra Chakraborty

Vivekananda Rd,
Sreepally Palta

P.O.
Bengal Enamal

Dist.North
24 Parganas

West Bengal

Pin.743122

Mo.[protected]

Email: nirendrac.[protected]@gmail.com

To

The Chief Customer Service Officer (CCSO)
Internal Ombudsman
Punjab National Bank
Customer Care Centre
Head Office:5 Sansad Marg,

New Delhi 110001
Email:[protected]@pnb.co.in

Sub. Un
authorized withdrawl of Rs.9000.00 from my ATM

Rrequest refund of::

Ref. !) PNB, Ichapur-Nawabganj Branch SB A/c No2101000300224870

2) PNB, ATM Card No. [protected]

3)a) Mobile
message from PNB received at 11:38:45 &11:41:08 Hrs. on

15.05.2014 ( for deduction of
Rs.5000.00 & Rs.4000.00 respectively)

b) Fraud message received from Mo918756787048 at 11:35 on.15.05.2014

Sir,

With due honor this
is to inform you that on 15 .05.2014 all on a sudden at 11.38:45 &
at11.41;08 I have received two messages in my Mobile ( Registered in the PNB) that I have
withdrawn Rs.5000.00+Rs.4000.00=Rs 9000.00 through my Debit Card i.e. ATM card
. Prior to that I have received one call in my Mobile from the Mobile No [protected] Intimating me that
he is calling from Head Office of PNB and wanted to know my PIN No. of my ATM
card.

I was astonished to
think and can not believe that my ATM Card is lying with me, how money can be
withdrawn through my ATM Card?

Immediately, it was
reported to my PNB Branch Bank verbally and in writing on 22.05.2014 and
requested to investigate how and from where my money is withdrawn

without my ATM Card and to refund my money immediately.

Please look into the
matter so that Senior citizen retired customers are not deprived and please
credit my deducted amount at the earliest.

Thanking you,

Dated 22:.05.2014 Yours
faithfully,

( NIRENDRA CHAKRABORTY)

Copy to;

1.General Manager,

Customer Care

A G Tower, 3rd Floor, 125/1, Park Street, Kolkat-700017

2. SH. A.C CHUGH,
Principal Nodal Officer
(General Manager),
PUNJAB NATIONAL BANK
Customer Care Centre
HO: 5, Sansad Marg,
New Delhi-110001
E-Mail: [protected]@pnb.co.in

From
: Sri Nirendra Chakraborty

Vivekananda
Road

P.O.
Bengal Enamal

Dist.North
24 Parganas

West Bengal

Pin.743122

Mo.[protected]

Email: nirendrac.[protected]@gmail.com

To

The Officer Incharge,

Titagarh Police Station,

P.O.Titagarh

Kolkata - 700119

West
Bengal

Sub. GD/FIR lodge of :

Sir,

With due honor this
is to inform you that on 15.05.2014 all on a sudden at 11:35 Hrs I have received one message in my Mobile ( Registered in the
PNB) that I have withdrawn Rs.5000+4000=Rs.9000.00 through my Debit Card i.e.
ATM card . Prior to that I have received one call in my Mobile from the Mobile No. [protected] introducing himself as Manager of
PNB, Head Office and wanted to know my PIN No. of

my ATM card.

After a few minutes I
have got two messages in my Mobile from PNB that Rs. 9000.00 is withdrawn, I was astonished to know and can not believe
that my ATM Card is lying with me, how money can be withdrawn through my ATM
Card by others.

Immediately, it was
reported to my Branch PNB Bank verbally and in writing on 22.05.2014 .

I have reported this
incident to my nearest PS Titagarh to lodge a Diary/FIR for necessary action
but the OC, Refused to accept any Diary
by the PS Titagarh.

I would requested
you to investigate how and from where my
money is withdrawn

and arrangement may please be made to refund my money
immediately.

Please look into the
matter so that Senior citizen are not
deprived .

Thanking you,

Dated 23:.05.2014 Yours
faithfully,

( NIRENDRA CHAKRABORTY

Copy for information & necessary action To

1. The

Police Commissioner,

Barrackpore police commissioner's office

P.O.
Barrackpore

Pin.700120

2. The

Police Commissioner

18, Lalbazar Street

Kolkata-700001

3. The

Hon, ble Chief Minister & Home
Minister Of West Bengal,

Govt. Of West
Bengal

Writers’ Buildings,

Kolkata-700001

4) The

Branch Manager,

Punjab National Bank,

Ishapore-Nawabganj Branch,

P.O. Nawabganj

Dist.24 Pgs.(North)

Pin.743144

W.B.

Read full review of Punjab National Bank
Hide full review
ComplaintsBoard
S
9:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Punjab National Bank abuse of authority & colourable misuse of power

Shri A.K.Dargan 01.11.2013
Circle Head (DGM),
Punjab National Bank,
Circle Office, Chanakya Towers,
R.Block, Patna-800001.
Email: [protected]@pnb.co.in; [protected]@pnb.co.in

Reg: My application seeking information under RTI Act dated 30.07.2013 & 06.09.2013 and my grievances in payment of terminals, illegally withheld at the behest of authorities of PNB CO Patna.
Ref: My letter dated 03.09.2013.

Please take reference of your reply sent on 30.09.2013 vide registered post No. EF070286614IN dated 30.09.2013 posted at 21:20:43 P.M. by backdating the letter as 17.09.2013 like earlier ones. This letter was malafidely & intentionally shown written on 17.09.2013 and this is the general criminal practice of your RTI section to prepare letters in back dates as per convenience for false defence and for saving their skins and faces on account of their illegal acts.
You may please observe the records and find that only to hide treacherous, illegal and malafide acts of people working in your RTI section, no information as requested vide my request dated 30.07.2013 has been provided. The learned CPIO/CM HRD vide his letter dated 23.08.2013 stated “ ------- the information --------- which in our view cannot be provided ------“ . (Please peruse the letter dated 03.08.2012 of the same CPIO through which he by referring the RTI Act stated that views cannot be given). The basic objective of the RTI Act is meant to promote transparency and accountability in the working of an organization/ government, contain corruption, and make our democracy work for the people in real sense. The Act requires the public authorities to retain the records as per record retention policy applicable to the concerned public authority. The obligations of a public authority are basically the obligation of the head of the authority, which should ensure that these are met in right earnest and information shall be supplied well within stipulated time, as citizens have a fundamental right to seek information at par with the members of parliament and the members of state legislation. There is no scope for opinion, advice, clarification and views under the RTI Act.
Your CPIO/CM HRD has bluffed and cheated me in getting inspection of work, documents and records at yours in terms of CIC order dated 18.02.2013, the facts are available on record. Please peruse my copy of email dated 16.03.2013 read with my letter dated 03.09.2013, you must appreciate that whatever noting of CM has been put on his letter dated 9.3.2013, is his after-thought by back dating the same trying to save his ill deeds. The CPIO himself is responsible for grossly violating the above CIC order dated 18.02.13, the intention & reason for violation best known to him.

Sir, I think you have still not understood the whole episode and unnecessarily protecting the persons involved in criminal conspiracy (committed offence under Section 120-B of IPC), disobeying law by public servant – with intent to cause injury to another person under abuse of authority by grossly violating the Bank & CVC guidelines (committed offence under Section 166 of IPC), Framing an incorrect document by public servant with intent to cause injury (committed offence under Section 167 of IPC), false information- with intent to cause public servant to use his lawful power to the injury of another person (committed offence under Section 182 of IPC) and grossly violating the Principles of Natural Justice [The cardinal rule among the different rules of Natural Justice is that “No one shall be condemned unheard”. An order affecting the rights of a person or having adverse consequences on him should not be passed without affording a hearing to him]. Under departmental action all the culprits involved in the conspiracy have committed offence under Reg. 3(1), 3(2), 3(3) & 3(4) read with Reg. 24 of the PNB Employees’ (Conduct) regulation, 1977 which is punishable under Reg.6 of PNB Officer Employees’ (D&A) Regulation, 1977. It is requested to get the whole affairs investigated by Chief vigilance or any other higher authority to get the truth and accordingly fix the accountability.

Sir, you observed in your letter incorrectly dated 17.09.2013 that “ letter dated 16.08.2011 --- was duly supported by the certified copies of the court record and reporting was regarding a status of case and not reporting against an individual”.
You may please peruse the order of CJM dated 27.10.1990 (one of the court record as mentioned by you above) it is admitted by the state that only allegation against me is that I made payments of two bank drafts worth Rs. less than 8, 000/- issued by Pun pun branch as paying banker. The bank has also got thoroughly investigated the entire affairs by deputing two Senior Bank Officers – one from Head Office New Delhi and another from Zonal Office Patna in the year 1991. They thoroughly investigated and examined all the matters related to the said case and thereafter they submitted their report mentioning inter alia that there was no fault as well as no irregularity on the part of mine, and accordingly the Disciplinary Authority of Punjab National Bank after applying his judicious mind has decided that further action against me in that matter by the bank is unwanted and is not called for, and subsequently dropped the Staff Side Case against me in the year 1991 itself vide letter dated 12.10.1991 sent to the Regional Manager, Regional Office, Patna“A”. There is nothing on record that any loss or damage has ever been caused to the Bank either in terms of money or reputation by any act/omission of mine & neither is there finding that I had committed any misconduct in discharge of my duties in my entire illustrious and unblemished career of 34 years in Punjab National Bank. The payment of two genuine drafts in question were ordered for payment by me as branch manager of paying branch was strictly in accordance with system & procedures of the bank, for which I was bound to do.
The false, malicious, vexatious and malafide reporting in the said letter dated 16.08.2011 as:
1. Reporting my case as Money Scandle [False reporting by bank’s advocate]
2. Conducting my case in the judicial proceeding before the court of law by bank’s advocate [False reporting by bank’s advocate]
3. The allegation against me is defalcation of money while making payment under IRDP Scheme to beneficiary [False reporting by Manager law & CM HRD]
Can you also appreciate that these reporting to HO PAD (Prepared by Sri Gopal Krishna, Signed by Sri P.K.Jain and consented by Sri A.K.Gupta & Sri J.K.Gupta) is also derived from status of case against me?
On the other hand Sri Sanjay Kumar Bank’s advocate has stated that he has issued his report under pressure and threat from CH through Sri Gopal Krishna. This fact has been brought in writing also with the CH Sri J.K.Gupta vide my letter dated 05.03.2012. Neither the fact is denied nor any action has been taken against the Bank’s advocate/Manager Law or any other guilty persons till date.
I am simply asking for the documents from which the above three observation have been derived and reported to HO.

I totally disagree with your observation in your letter sent on 30.09.2013 that “ allegation against the individual officers are not appreciable as staff is performing their duties on behalf of bank”. Sir, please take note that why the Disciplinary Authorities in bank are serving charge sheets to their officers who are also performing their duties on behalf of bank ? Do you also condemn such acts of Disciplinary Authorities of PNB ?

Sir, you have disposed off my letter dated 03.09.2013 & 06.09.2013 but the application requesting information under RTI Act 2005 vide my letter dated 30.07.2013 has been intentionally denied by the CPIO & further my request for information sent to you by MARD (RTI Cell) HO: New Delhi vide their letter dated 12.10.2013 under Speed Post No. ED [protected] 2IN is still unanswered.
You as senior authority of PNB Circle office, Patna having full jurisdiction and control of information sought, being Public Authority & honorable CH, you are requested to please do not instruct the CPIO (who is party to the conspiracy), your goodself may please provide/furnish the correct and complete information which are blankly denied / not provided, along with the order passed by you in the matter please. Sir, since the appeal under the RTI Act is a quasi judicious function, it is desired that the justice is not only done but it should also appear to have been done. As such it is necessary that the order passed by the AA should be a Speaking Order giving justification for the decision arrived at after considering the each & every points/issues raised in my request.
CH is therefore requested to please consider all the issues raised by me and he is prayed to give reasoned decision in respect of each of the points raised.
Regarding payment of amount of gratuity & commutation of Pension it is to inform you as under:
 The amount of Gratuity with interest upto 31.12.2012 only paid to me on 25.09.2013.
 The amount of Commutation of Pension which was withheld illegally ( actually payable w.e.f. 01.10.2011) was sanctioned on 13.09.2013 second time (intentionally and malafidely sanctioned after 06.09.2013) against my request dated 30.08.2011, paid to me on 01.10.2013.
The bank for their illegal & malafide act is liable to pay penalty and compensation for harassing, victimizing, humiliating & punishing me without any irregularity, lapses or fault and injected me the agony of mental & physical suffering and torture on ongoing basis. Due to this very illegal act and abuse of authority on the part PNB Management CO Patna, the marriage of my daughter which was settled and fixed to be solemnized on 18.11.2011 could not be held due to the only fact that the retirement benefits have not been paid to me. Further on the assurance of CO Patna authorities it was fixed on 20.09.2013 and that too only give me further torture and humiliation. The humiliation which I met is unbearable and inexpressible due the extent of cruelty and caprice, malafides and malevolence, unkindness and unfairness, arbitrary, unreasonable and irresponsible conduct and behavior of the authorities of PNB Circle Office Patna.
Relief Sought:
1. The bank has to pay the interest @ 10% as per PG Act 1972 on amount of Gratuity w.e.f. 01.01.2013 to 25.09.2013 i.e till the date of payment.
2. The bank, if want to sanction my commutation of pension again in current date, they have to sanction it as on 05.09.2013 instead of 13.09.2013 and pay the difference alongwith interest @18% w.e.f. 01.10.2011 to 05.09.2013 for their illegal holding for 2 years.
3. The bank has to pay compensation of atleast Rs. 10 lacs for mental & physical sufferings on account of torture and agony met at the hands of PNB CO Patna authorities.
The above relief will have to be made within a time of 30 days, failing which I will left with no option but to go through all available legal remedies.
With regards.

( S.M.Masih-ur-.Rehman)
Ex. Senior Manager, PNB, Circle Office, Patna.
PF No. : 31332
Email : [protected]@gmail.com ; [protected]@ymail.com ;
Address: Chand Colony, Khagaul Road,
Phulwari Sharif, Patna- 801505.
Mobile No. [protected]
Copy to :

1. The CVO [Email: [protected]@pnb.co.in], EDs [Email: [protected]@pnb.co.in, [protected]@pnb.co.in, [protected]@pnb.co.in], CMD [Email: [protected]@pnb.co.in] Punjab National Bank, HO: 7, Bhikaiji Cama Place, New Delhi for intervening into the matter, for getting the applicant JUSTICE by settling his grievances and for taking action against the corrupt bank officials for intentionally, malafidely & grossly violating law, the Principles of Natural Justice, PNB & CVC guidelines .
2. The Chairman, National Commission of Minoritees, 5th. Floor, Lok Nayak Bhawan, Khan Market, New Delhi – 110003 for intervening into the matter and for getting the applicant JUSTICE by settling his grievances and for taking action against the corrupt bank officials for intentionally, malafidely & grossly violating law, the Principles of Natural Justice, PNB & CVC guidelines[Email : [protected]@nic.in ].
3. The Chief Vigilance Commissioner, CVC, Satarkta Bhavan, A-Block GPO Complex, INA New Delhi- 110023 for intervening into the matter, for getting the applicant JUSTICE and for taking action against the corrupt bank officials for intentionally, malafidely & grossly violating the CVC guidelines . [Email : [protected]@nic.in ]

“Power may make an official corrupt & absolute power makes him corrupt absolutely”.

Track Result for Track Result for :EF070286614IN

Detailed Track Track Events For EF070286614IN

Date Time Status at Status
30/09/2013 21:20:43 PATNA SH Item Received
01/10/2013 03:41:31 PATNA SH Item bagged for Phulwarisharif S.O
01/10/2013 05:34:37 PATNA SH Bag Despatched to Phulwarisharif S.O
01/10/2013 10:28:23 Phulwarisharif S.O Bag Received
01/10/2013 10:42:49 Phulwarisharif S.O Bag Opened
01/10/2013 10:42:49 Phulwarisharif S.O Item Received
01/10/2013 18:08:00 Phulwarisharif S.O Item Delivered

ANNEXURE “A”
(See rule 3)

Format of Application for obtaining information under
The Right to Information Act 2005

To: The Central Public Information Officer / DGM,
Punjab National Bank,
Management Audit & Review Division, 2nd. Floor,
Rajendra Bhawan, Rajendra Place, New Delhi – 110008.
Email : [protected]@pnb.co.in

1. FULL NAME OF APPLICANT : S.M.Masihur Rehman (Ex. Sr.Manager)

2. ADDRESS : Chand Colony, Khagaul Road, Phulwari Sharif,
Patna – 801505.
Mobile No. +[protected]
Email : [protected]@gmail.com
: [protected]@ymail.com
PF No.: 31332

3. WHETHER A CITIZEN OF INDIA : Yes

4. DETAILS OF INFORMATION SOUGHT :

A. Nature of information sought :a) Life or Liberty of the person

B. Type of information required : a) Copy of documents
b) Other information

C. Whether the information sought relates to third party ? No

D. SPECIFY THE PARTICULARS OF INFORMATION REQUIRED :

Please furnish me the following 7 (Seven) information:

1. According to the rules, there is no provision under Regulation 46 of PNB (Employees’) Pension Regulation, 1995 for withholding of Commutation of Pension. A letter dated 29.09.2011 sent to Chief Manager – PF & Pension Fund Department, HO by Chief Manager HRD Circle Office, Patna [Prepared by Senior Manager HRD (Shri B.K.Sinha, PF NO. 48759), signed by Chief Manager HRD (Shri P.K.Jain, PF No. 43455), vexatiously and malafidely consented by AGM (Shri A.K.Gupta, PF No. 31504) [despite knowing the fact that under Regulation 46 of PNB (Employees) Pension Regulations, 1995, the bank has not been enshrined even a remotest power to withhold Commutation of Pension of an employee] utilizing abuse of authority & unaccountable misuse of power, instructed Chief Manager – PF & Pension Fund Department, HO to illegally withhold my sanctioned amount of Commutation of Pension.

(i) Please furnish the father’s name along with full addresses of the above officials who were supposed to responsible for withholding of my sanctioned amount of Commutation of Pension since 01.10.2011. If some officials of PAD HO are also involved in this episode, their full particulars may also be furnished.
(ii) What action would be taken against these officials for doing malafide and illegal work and for causing harassment, humiliation & victimisation to the employee/public? By when would that action be taken?
(iii) By when would I get sanctioned payable amount of my commutation of pension along with interest, penalty and compensation?

2. According to Law, Section 182 of Indian Penal Code 1860 provides for prosecution of a person making “ False information, with intent to cause public servant to use his lawful power to the injury of another person”.
Further “A false complaint (not a FIR) made to a public servant also constitute an offence under Section 182 of IPC”.
If the information or complaint against a public servant is found to be malicious, vexatious or unfounded, the person furnishing false information / making false complaint is liable to be prosecuted under Section 195 (1) of the Cr.PC.
A letter dated 16.08.2011 sent to Chief Manager – HR, PAD HO by Chief Manager Circle Office, Patna [Prepared by Manager Law (Shri Gopal Krishna, PF No. 97091), signed by Chief Manager (Shri P.K.Jain, PF No. 43455), consented by AGM (Shri A.K.Gupta, PF No. 31504) & DGM (Shri J.K.Gupta, PF NO. 33010) falsely, maliciously, vexatiously and malafidely reported my case as defalcation of money in making payment under loan Schemes to beneficiaries. Further it has been falsely dictated and reported through bank advocate Shri Sanjay Kumar that he is conducting my case in the judicial proceeding before the court of law and my case reported maliciously as Money Scandal.

(a) Please furnish the father’s name alongwith full addresses of the above officials alongwith bank advocate who were supposed to responsible for falsely, maliciously, vexatiously and malafidely reported my case to HO PAD. If some officials of PAD HO are also involved in this episode, their full particulars may also be furnished.

(b) What action would be taken against these officials including Bank Advocate for doing malafide and illegal work and for causing harassment, humiliation, victimization, mental & physical torture to the employee/public? By when would that action be taken?

3.
(a) I filed complaints for release of my sanctioned commutation of pension/ provisional pension amounting Rs. 7, 08, 792.00 and sanctioned amount of Gratuity (payable under payment of gratuity act, 1972) w.e.f. 01.10.2011 lastly vide letter dated 18.08.2012, 16.10.2012, 03.08.2013, 08.08.2013, 24.08.2013 & 06.09.2013 duly receipted in the office of CH Patna & o/o of CMD. I have made written requests earlier for the same also. Please tell me the daily progress made on my requests so far. i.e. when did my application reach which official at HO and CO Patna, for how long did it stay with that official and what did he/she do during that period?
(b) According to the rules, my grievances should have been redressed in maximum 14 days time. However, it is about 2 years now. Please give the names and designations of the officials who were supposed to take action on my application and who have not done so?
(c) What action would be taken against these officials for not doing their work and for causing harassment to the employee/public? By when would that action be taken?
(d) By when would I get sanctioned payable amount of my commutation of pension & gratuity along with interest, penalty and compensation?
4. Two complaints dated 08.07.11 & 12.07.2011 of Vivek Rahi & Ilias Hussain (Ficticious Persons) respectively were received at HO and sent by CM PAD HO vide his letter dated 15.07.2011 to CO Patna .
(a) Please inform that when & by whom the said letters have been received by/in the o/o of CMD HO as well as by/in the o/o of CH Patna ?
(b) When and under what S.No. the complaints so received at HO and there after send to CO Patna has been entered in the complaints book of Customer Care Centre looking after the complaints at HO as well as CO Patna?
(c) Please inform from which of the complaints or letter of PAD HO the AGM/Manager(Law)/DGM CO Patna derived that Vakalatnama from PNB BO: Punpun is required and the Manager(Law) desired to visit Punpun and Masaurhi and the name of authority for allowing him may also be furnished ?
5. According to the rules, after the receipt and registration of the complaint the verification of genuineness of the complaint is done by any of the following methods:

1. Addressing the complainant a letter through speed/Registered post, asking him/ her to confirm, within a specified time limit, that he/she has made the complaint.

2. By deputing an authorized official to personally contact the complainant and obtain a written Confirmation to the effect that a complaint has been made by him/her.

3. In a case where the complaint is received electronically vide e-mail/web based feedback mechanism, the complainant should be asked to disclose his/her verifiable details regarding name and address which should be subjected to verification as prescribed in Para 1 or 2 before taking cognizance of the complaint.
However, if any department/organization proposes to look into any verifiable facts alleged in such complaints, it may refer the matter to the Central Vigilance Commission seeking its concurrence through the CVO or the head of the organization, irrespective of the level of employees involved therein.

Please inform categorically that the above guidelines have been adhered to or not at the level of HO and CO Patna. If yes please furnish the detail. If no, why?, please also furnish the name of officials responsible for violation & What action would be taken against these officials for not adhering to bank guidelines?

6. In terms of CVC guidelines on anonymous / pseudonymous petitions/ complaints the Circular No:98/DSP/9/CVC Dt:31.01.2002 is as follows:

Subject: Improving vigilance administration–no action to be taken on anonymous / pseudonymous petitions/complaints.

The Commission had reviewed the instructions regarding action to be taken on anonymous/ pseudonymous complaints and observed that the enabling provision In the DOPT’s orders No. 321/4/91-AVD.III dated 29.09.1992 had become a convenient loophole for blackmailing and detrimentally affecting the career of public servants whose promotions/career benefits were denied owing to consequent investigation.

Considering all aspects, the Commission by virtue of powers invested under para 3(v) of the Ministry of Personnel, Public Grievances & Pensions, Department of Personnel & Training Resolution No.371/20/99-AVD.III dated 4thApril 1999, had instructed all Govt. Deptts./ Orgns., PSEs and Banks not to take action on anonymous/ pseudonymous complaints. All such complaints are to be filed vide CVC’s instruction No.3(v)/ 99/2 dated 29th June 1999.

2. However, it has come to the notice of the Commission that some Govt.Deptts./Orgns. and, in particular, banks are not complying with the CVC’s instructions and have been taking cognizance/action on anonymous/pseudonymous complaints. Very often, the content of the complaint, described as verifiable, is used as a justification for such action. The instruction of the Commission does not permit this line of action.

3. It is hereby reiterated that, under no circumstance, should any investigation be commenced or action initiated on anonymous/pseudonymous complaints; these should invariably be filed. Any violation of this instruction will be viewed seriously by the Commission.

Please inform categorically that the above CVC guidelines have been adhered to or not at HO and CO Patna level. If yes please furnish the detail. If no, why?, please also furnish the name of officials responsible for violation & What action would be taken against these officials for not adhering to CVC guidelines?
7. The quantum of any loss or damage which has been caused to the Bank either in terms of money or reputation by any act/omission of mine or is there any finding that the applicant had committed any misconduct in discharge of his duties during his entire illustrious & unblemished career of 34 years in Punjab National Bank.

5. WHETHER THE APPLICANT IS BELOW POVERTY LINE: No
6. Brief facts leading to seeking information under RTI Act :
Keeping in view the objective of RTI Act 2005, for promoting transparency and accountability in the working of an organization/ Govt. the above information is required. I confirm that the information are not come under exempted category either under Section 8(1) (e) or (j) of the RTI Act, as these information relate to the affairs of Public Authority and not in relation to any individual in his personal capacity.

7. I assure that I shall not allow/ cause to use/ pass/share/display/ or circulate the
information received in any case and under any circumstances, with any person or in any manner which would be detrimental to the Unity and Sovereignty or against the Interest of India.
8 . Detail of fee paid : Draft for Rs. 10/- in favour of CPIO, PNB, Head Office, New Delhi bearing No. ULA085749 (Br. S.No.0169/2013) dated 10.07.2013 is being enclosed.

Place : Patna
Date : 10.09.2013 Signature of the applicant

Read full review of Punjab National Bank and 1 comment
Update by s m masihur rehman
Jan 14, 2014 11:47 pm EST

Shri B.K.Sinha (PF No. 48759) 07.01.2014
Chief Manager, PAD,
HO: 7, Bhikhaiji Cama Place, New Delhi – 110607.

Dear Sir,

Ref: Your letter PAD/MR/31332 dated 13.12.2013 sent by speed post No. ED [protected] 5IN dated 24.12.2013 in reference to my email dated 08.11.2013 addressed to CMD.
Reg: My complaint against Abuse of authority, colourable exercise & misuse of power, illegal withholding of my Gratuity sanctioned under Payment of Gratuity Act 1972, withholding of my sanctioned Commutation of Pension without any authority, Gross violation of PNB & CVC guidelines, Intentional violation of Principles of Natural Justice, Concealing facts & False reporting to HO: PAD by the authorities of PNB Circle office Patna – with prime motive of harassing, humiliating, victimizing and punishing me without any excuse, irregularity, lapses or fault.

Please refer to your letter PAD/MR/31332 dated 13.12.2013 and kindly take note of my relieving letter HRD:MR:RET dated 30.09.2011 prepared by you [B.K.Sinha (PF No. 48759) as Senior Manager HRD Circle office Patna] and signed by CH CO Patna informing me as “ On attaining the age of superannuation on 30.09.2011 you are hereby relieved today from the bank service. Your retirement dues have been settled as per the Regulation 46 of PNB (Employees) Pension Regulation, 1995. We wish you a healthy and prosperous life.” The said letter was without any speaking order (furnishing any detail/reason/information) for punishing me under Regulation 46 of PNB (Employees) Pension Regulation, 1995. [ You are fully aware of the fact - that in case of nonpayment of Gratuity (A non Speaking order is not tenable - P&H High Court 19 LLR Jan. 2013); ( An order without hearing is not tenable - P&H High Court 23 LLR January 2013); ( Without notice to employee and passing specific order is not sustainable – Ker. High Court 565 & Bombay High Court 648 LLR June 2012)]
[Being the person working in HRD section/deptt./Div. you are well known of the Cardinal Rule among the different rules of Natural Justice that “ No one shall be condemned unheard”. An order affecting rights of a person or having adverse consequences on him, should not be passed without affording a hearing to him. Principle laid down by the Supreme Court of India that a decision visiting or order which involves Civil Consequences cannot be taken without affording of opportunity of being heard to the affected person; otherwise, it would be against the Principles of Natural Justice.
“ Civil Consequences undoubtedly cover infraction of not merely property or personal rights but of civil liberties, material deprivations and non pecuniary damages. In its comprehensive connotation, everything that affects a citizen his civil life inflicts a Civil Consequences”. In the instant case of mine at hand the decision of punishing the employee who has rendered his entire illustrious and unblemished career putting his youth and prime of life in the service of the Bank, without any irregularity, lapses or fault and that too without hearing him is definitely an order having adverse Consequences on him.

The provision of withholding of Gratuity under Regulation 46 of PNB Employees’ Pension Regulation, 1995 is applicable only for that Gratuity which are sanctioned under Regulation i.e. under Regulation 46 of PNB (Officers’) Service Regulations, 1979 {Punjab National Bank has pleaded this fact before the Supreme Court of India in CIVIL APPEAL NO.9087 OF 2012 decided on December 14, 2012 Y.K. Singla Vs Punjab National Bank & Ors}. The motive of formulation of Regulation 46 of PNB Employees’ Pension Regulation, 1995 is only to recover any loss, damages and liabilities which the Bank may at any time sustain or incur by reasons of any dishonest act, deed or omission or gross misconduct committed by the employee in discharge of his duties. [It is height of affairs on the part of PNB that when the Bank has not incurred any loss or damage in terms of money or reputation by any act/omission of the applicant (me) & neither is there finding that the applicant (me) had committed any misconduct in discharge of his duties during his entire illustrious and unblemished career of 34 years in the Bank, then which of the recovery bank wants from the applicant (me) by invoking Regulation 46 of PNB Pension Regulation is astonish able ?].

As such the act of PNB management in withholding my Gratuity sanctioned under the Act is totally arbitrary, malafide, Whimsical and illegal with sole motive of Vengeance & Victimization. The Learned Controlling Authority under the Payment of Gratuity Act, 1972 has also termed the act of withholding of Gratuity by PNB as illegal and concluded the act of Bank as wrong ab- initio and passed the order for Payment of Gratuity with interest amounting Rs. 11, 25, 000/- (Gratuity Rs. 10, 00, 000/- + interest Rs. 1, 25, 000/- up to 31.12.2012) to me vide order dated 07.01.2013 but the bank has not complied with the order. Since the Gratuity has been paid to me on 25.09.2013, the bank is liable to pay the interest w.e.f. 01.01.2013 to 25.09.2013. The instant guideline for payment of INTEREST ON GRATUITY PAYABLE UNDER ACT by the Punjab National Bank is given by the bank through its Personnel Div. Cir. No.1565 dtd. 16-01-1997 is “As per provisions of the payment of Gratuity Act 1972, the bank has to pay full amount of gratuity within 30 days from the date it becomes payable to the person to whom gratuity is payable. If the amount of gratuity payable is not paid by the bank within the specified period (30 days), the bank has to pay from the date on which the gratuity becomes payable to the date on which it is paid, simple interest @ 10% p.a. provided that no such interest shall be payable for delay in the payment due to the fault of the employee.”
Further the withholding of my Commutation of Pension is without any authority. Since you are a party to the criminal conspiracy hatched against me and are fully aware of the fact that when I have asked from the Circle Head, Patna; DGM PAD Head Office, New Delhi & even from our worthy CMD through more than a dozen complaints about “ Please let me Know that when there is no provision of withholding of Commutation of Pension under Regulation 46 of PNB (Employees) Pension Regulations, 1995, then why the sanctioned amount of commutation of pension Rs. 7, 08, 792/- sanctioned by the competent authority vide sanction dated 30.08.2011 has not been paid to me since 01.10.2011”. You may be ashamed to know that the reply of any of my letters from the above authorities is like Mirage in desert, none of my complaints have even been acknowledged and the authorities are keeping mum on the issue and now you are saying (vide letter No. PAD/MR/31332 dated 13.12.2013) that bank withheld commutation of pension under Regulation 47 of PNB Employees Pension Regulation, 1995. When you have settled (arbitrarily, illegally & malafidely) my retirement dues as per Regulation 46 of PNB (Employees) Pension Regulations, 1995 on 30.09.2011, then from which corner new Regulation 47 came today ?

The act of PNB is whimsical in withholding my commutation of pension without authority for two complete years despite large number of representations, requests and complaints by me with prime motive of Vengeance & Victimization. For this very illegal & malafide act, the Bank is liable for heavy interest with penalty and compensation.

Can I got justice now & by what time I will be paid penalty & compensated for this very illegal, malafide, arbitrary and unreasonable, utterly discriminating, irresponsible act and behavior of authorities punishing me without any irregularity, lapses or fault which ultimately tarnished and damaged my hard earned life time prestige, image, dignity, fame, goodwill, respectability, reputation in the Bank, Society and even in the Family and injected me the agony of mental & physical suffering and torture on ongoing basis for two long years and for this illegal act on the part of PNB authorities, the marriage of my daughter which was fixed and settled to be solemnized on 18.11.2011& again the same was fixed for 20.09.2013 could not be held due the only fact that the retirement benefits had not been paid to me. The extent of cruelty and caprice, malafides and malevolence, unkindness and unfairness & arbitrary acts of the authorities of PNB Circle Office Patna would be apparent from the records.
As you are party to the whole episode and well aware of the modus operandi, you must appreciate :
 That under Criminal Conspiracy two Pseudonymous complaints got lodged at the behest of authorities of CO Patna.
 The PAD HO sent the said Pseudonymous complaints with their letter No.PAD : MR: 31332: 305 & 323 dated 15.07.2011 to CH CO Patna for factual position along with their views/recommendations on the matter.
 The said letter of HO was received by CO Patna on 20.07.2011 under dak receipt No. 575 and put up to Circle Head, who marked it to you (HRD) but you without putting your note handed over the letter to Gopal Krishna (PF No. 97091) RTI In charge & Manager Law. The said letter received on 20.07.2011, put up to Circle Head on 20.07.2011, handed over to HRD on 20.07.2011, HRD handed over the letter to RTI / Law Section on 20.07.2011 and you and Manager law got the note put up under the signature of Shri Gopal Krishna on 20.07.2011 to AGM/CH ignoring the CM (HRD/CPIO/LAW/SAMD) with some of the major points which were nowhere existed in the complaints or in the letter of HO PAD dated 20.07.2011, which infers the theory of Criminal Conspiracy. [ Supreme Court of India in their judgment in Laxminarayan Joshi and ors. Vs the State of Maharastra and ors. AIR 1960 S.C. 439 observed “ a Criminal Conspiracy is always hatched in secrecy and it is impossible to adduce direct evidence of the same. The offence can only be proved largely from the inferences drawn from acts or illegal omissions committed by the conspirators in pursuance of a common design.]
 Thereafter authorities [the AGM (PF No. 31504) and Circle Head CO Patna (PF No. 33010)] without identifying and verifying the complainant, without verifying their own records, without affording any hearing to the employee (me), with prime motive to tarnish and damage my hard earned life time prestige & to harass and humiliate me took cognizance on pseudonymous complaint (Grossly violating the instructions envisaged in PNB HRD Div. DO letter dated 10.08.1999, PNB HRD Div. Circular letter No. DAC/CVC/3/2000 dated 14.06.2000 & DAC/CVC/2/2002 dated March 30, 2002, PNB Vig. Deptt. Internal Circular VIG/POL/44 dated 07 November 2002, CVC’s instruction No.3(v)/ 99/2 dated 29th June 1999; CVC Circular No:98/DSP/9 Dt:31.01.2002; CVC Circular OM No:98/DSP/9dated 11.10.2002) and instructed Shri Gopal Krishna (PF No. 97091) to contact the bank lawyer and get his opinion/report as per desire and design. From this stage Shri P.K.Jain CM – HRD/CPIO/Law (PF No. 43455) has contributed his might for the common cause of his Manager Law, Sr. Manager HRD, AGM & CH. A letter dated 16.08.2011 prepared by Shri Gopal Krishna Manager Law (PF No.97091) and signed by Shri P.K.Jain CM – HRD (PF No. 43455) has been prepared and sent to HO PAD enclosing therewith documents including Shri Sanjay Kumar (Advocate) Inspection Report dated 09.08.2011[Maliciously reporting my case as Money Scandal and falsely reported that he is conducting my case in the judicial proceeding before the court of law]. The letter dated 16.08.2011 has also falsely, vexatiously & malafidely reported the allegation against me as defalcation of money while making payment under IRDP Scheme to beneficiary by the Manager law (PF No.97091) & CM HRD (PF No. 43455) consented by the AGM (PF No. 31504) and Circle Head CO Patna (PF No. 33010) . The above authorities thus committed offence under the following section of IPCs:

• Section 119 of Indian Penal Code 1860 provides for prosecution of a Public Servant “Concealing Design to commit offence which it is his duty to prevent”.
• Section 120, 120A & 120B of Indian Penal Code 1860 provides - 120 - Concealing design to commit offence punishable with imprisonment, 120A - Definition of criminal conspiracy, 120B - Punishment of criminal conspiracy.
• Section 166 of Indian Penal Code 1860 provides for prosecution of a Public Servant “Disobeying law, with intent to cause injury to any person”.
• Section 167 of Indian Penal Code 1860 provides for prosecution of a Public Servant “framing an incorrect document with intent to cause injury”.
• Section 177 of Indian Penal Code 1860 provides for prosecution of a person “Furnishing False information”
• Section 182 of Indian Penal Code 1860 provides for prosecution of a person making “False information, with intent to cause public servant to use his lawful power to the injury of another person”.

 “ The offence of giving false information to a public servant with intent to cause the public servant to use his lawful power to the injury of another person is an offence involving moral turpitude - Baleshwar Singh Vs District Magistrate and Collector Banaras, AIR 1959 All 71 ”.
 According to Banking Regulation Act, 1949 : Section 10(1)(6)(i) which inter alia, provide that no bank shall employ or continue the employment of, any person who has been convicted of an offence involving moral turpitude.

 The letter dated 29.09.2011 sent to Chief Manager – PF & Pension Fund Department, HO by Chief Manager HRD Circle Office, Patna [Prepared by Senior Manager HRD (Shri B.K.Sinha), signed by Chief Manager HRD (Shri P.K.Jain), vexatiously and malafidely consented by AGM (Shri A.K.Gupta) [despite knowing the fact that under Regulation 46 of PNB (Employees) Pension Regulations, 1995, the bank has not been enshrined even a remotest power to withhold Commutation of Pension of an employee] utilizing abuse of authority & unaccountable misuse of power, instructed Chief Manager – PF & Pension Fund Department, HO to illegally withhold my sanctioned amount of Commutation of Pension.
 When I have asked the reasons for invocation of Regulation 46 of PNB (Employees) Pension Regulations, 1995 from CH CO Patna & GM PAD HO, both of them has furnished False information. CO Patna vide their letter dated 31.10.2011 prepared by you (Shri B.K.Sinha) and signed by your CM HRD & HO PAD vide their letter No. PAD/MR/31332 dated 12.10.2011 signed by DGM; further the CPIO/DGM MARD HO letter dated 12.01.2012, 12.03.2012 under Right to Information Act; PF & Pension Fund Deptt. HO letter dated12.08.2013 informing therein the False information that “ Criminal case is pending against me before the CJM Court Patna and Judicial proceedings are in progress”. HO MARD Div/ HO PF & Pension deptt. has stated that information so furnished was as advised by CO Patna. The above authorities has committed offence under section 177, 182 of the Indian Penal Code 1860 involving Moral Turpitude.

 Copy of my letter dated 05.03.2012 through which it was brought to the knowledge of Circle Head that Shri Sanjay Kumar (Advocate) has stated that he has issued his report under pressure and threat from CH through Sri Gopal Krishna. Neither the fact is denied nor any action has been taken against the Bank’s advocate/Manager Law or any other guilty persons till date.
On the one hand when the bank advocate has submitting the false, malicious, vexatious and malafide reporting and the same has been reported to HO without verification and on the other hand the bank advocate has saying that the report has been obtained under threat & coercion by Shri Gopal Krishna. Further the CPIO/ CM-HRD vide his letter dated 21.12.2012 informed me that – We depanel the advocate if found guilty of furnishing wrong, malicious and fabricated information to the bank and also take action at Bar Council. But till date no action has been taken against Bank Advocate/ Manager Law as assured by CM HRD in presence of present AGM CO Patna in the meeting organized by present CH CO Patna on 27.11.2013.

 On my representation dated 20.05.2012, a letter No. HRD:MISC dated 23.05.12 has been prepared by you as Sr. Manager HRD CO Patna (PF No. 48759) and signed by CH Patna (PF No. 33010) sent to DGM PAD HO furnishing fabricated and false information e.g.
1) Stating Masaurhi Case No. 40/90 State Vs Shri S.M.M. Rehman & others (where as fact is that the case is State Vs P.N.Singh & ors.)
2) For hiding their illegal act reporting by falsely defining Regulation 46 of PNB (Employees) Pension Regulations, 1995 as Sanctioning of Provisional Pension but without Commutation.
3) Reporting the statement to HO “ we have filed a petition in the court of 1st. class J.M. Masaurhi on 10.05.12 and the learned court directed to keep the petition for hearing on next fixed date 20.06.2012”, this information is nothing but a false information containing bundle of lies. From the perusal of Court record/Order sheet of 1st. class J.M. Masaurhi it has been found that no such petition is filed on 10.05.12 and no such hearing is directed by the court for 20.06.2012 and even not for other dates fixed by the hon’ble court i.e. on 29.08.2012 or 06.11.2012 or 08.01.2013 or 12.03.2013 or 10.05.2013 or 24.06.2013 or 20.08.2013 or 01.10.2013 or 26.11.2013 or 23.12.2013. There are two parties to this case, one is State and another is P.N.Singh & ors. (the case is neither lodged by the bank nor on behalf of the bank and even the bank is not a party to this case) it is court rule that when any petition is filed, one copy of the plaint has to be first served on parties to the case. But the fact in the so called above stated petition it is universally true that no copy of plaint have ever been served to State or P.N.Singh & others.

As such you (Shri B.K.Sinha - PF No. 48759) & your then CH (Shri J.K.Gupta - PF No. 33010) have committed offence under section 119, 120A, 167, 177, 182 of the Indian Penal Code 1860 involving Moral Turpitude.

 When the HO has sought the facts of my case from CH Patna Circle, a letter No. HRD/MISC dated 20.09.12 has been sent to AGM HO PAD New Delhi submitting the universally untrue facts in the name of facts of the case wherein it is stated that I was the FIR named accused person and FIR No. 40/90 dated 24.04.1990 was lodged by one Doman Das.

From the perusal of Court records you may found that a complaint was filed by one Shri Doman Das on 25.04.1990 with Punpun Police against Shri P.N.Singh the then Manager PNB Punpun (not against me) & one Shri Bharat Singh and accordingly FIR No. 40/90 (GR No. 1739/90) was lodged on 25.04.1990 (not on 24.04.1990) against two persons namely Shri P.N.Singh the then Manager PNB Punpun & Shri Bharat Singh only. The allegation leveled in the Complaint/ FIR as stated in the CO Patna letter dated 20.09.12 was against Shri P.N.Singh the then Manager PNB Punpun & Shri Bharat Singh (not against me).

Further in the above letter it has been stated that my commutation of Pension has been withheld in terms of Regulation 46 of PNB Employees’ Pension Regulation, 1995 which is totally illegal, malafide and without authority of law.

It is further reported that “ we have filed a petition in the court of 1st. class J.M. Masaurhi on 10.05.12 and the learned court directed to keep the petition for hearing on next fixed date 06.11.2012” which is totally false and baseless. From the perusal of Court record it has been found that no such petition is filed on 10.05.12 and no such hearing is directed by the court for 06.11.2012.

It has been informed to me by Shri Neeraj Kumar present Senior Manager HRD CO Patna that the above letter dated 20.09.12 was prepared by you (Shri B.K.Sinha) and signed by Shri J.K.Gupta.

Hence you (Shri B.K.Sinha - PF No. 48759) & your then CH (Shri J.K.Gupta - PF No. 33010) have committed offence under section 119, 120A, 167, 177, 182 of the Indian Penal Code 1860 involving Moral Turpitude.

Therefore it is established that a Criminal Conspiracy has been hatched by officials of Circle Office Patna under a common design and accordingly Pseudonymous complaints have been created and lodged through email. The main motive behind the conspiracy is nothing but vengeance with malafide intention of harassing, humiliating, victimizing and punishing the employee without any excuse, irregularity, lapses or fault. The officials of Circle office Patna with pre – conceived and closed mind took cognizance/action on it without asking the complainant to confirm that he has made the complaint; without verifying the identity of the complainant; without asking the complainant to disclose his verifiable details regarding name and address which would be subjected to verification; without going through own record of the bank ( It is presumed that Personal file of the employee RMPA/STF/MR/old/S-8 ; RMPA/STF/MR/S-37 & Inspection & Control File relating to Punpun P.S.Case No.40/90 containing all the facts of the case is either removed, displaced or destroyed by the Conspirators); without giving the employee an opportunity to be heard; Grossly violating the PNB & CVC guidelines. Act of taking action (knowingly and malafidely) on Pseudonymous complaints without obtaining clearance/concurrence from the CVC through CVO/CMD Punjab National Bank is definitely & clearly an offence – disobeying law, with intent to cause injury to me . [The instruction of the CVC does not permit such line of action particularly of Banks who are not complying with the CVC’s instructions, it has been time & again reiterated by the CVC that – no action is to be taken on anonymous/pseudonymous petitions/complaints . It has been further warned that any violation of this instruction will be viewed seriously by the CVC].

As such the act of bank in taking cognizance by grossly violating the PNB & CVC guidelines; flagrantly violating the Principle of Natural Justice ; False, fabricated & malicious reporting to HO PAD with intent to cause Injury (Section 44 of IPC) is definitely a Criminal Offence involving moral turpitude and definitely the officials namely Shri Gopal Krishna (PF No. 97091), Shri B.K.Sinha (PF No. 48759), Shri P.K.Jain (PF No. 43455), Shri A.K.Gupta (PF No. 31504), Shri J.K.Gupta (PF No. 33010) and Shri Sanjay Kumar (Bank Advocate) are real offenders who have committed offences under Section 119; Section 120, 120A, 120B; Section 166; Section 167, Section 177, Section 182 & Section 204 of the Indian Penal Code, 1860.
Under departmental action also, all the culprits involved in the conspiracy have committed offence under Reg. 3(1), 3(2), 3(3) & 3(4) read with Reg. 24 of the PNB Employees’ (Conduct) regulation, 1977 which is punishable under Reg.6 of PNB Officer Employees’ (D&A) Regulation, 1977. It is requested to get the whole affairs investigated by Chief vigilance or any other higher authority to get the truth and accordingly fix the accountability.
It is therefore requested to resolve my grievances by paying me the following without further delay:

1. Interest for late payment of Gratuity w.e.f. 01.01.2013 upto 25.09.2013 @ 10% p.a. amounting Rs. 73, 611.11
2. Difference of Commutation of Pension Sanctioned and Commutation of Pension paid i.e. Rs.7, 08, 792.00 – Rs. 657494.00 = Rs. 51, 298.00
3. Penalty @ 18% p.a. on Rs.7, 08, 792.00 w.e.f. 01.10.2011 up to 30.09.2013 (2 Years) for illegally and malafidely withholding Commutation of Pension without authority of Law amounting Rs.2, 55, 165.12
4. Compensation of at least Rs. 10 lacs for mental & physical sufferings on account of torture and agony met at the hands of PNB CO Patna authorities.

An early compliance is awaited.

Yours Faithfully,

(S.M.Masih-ur-Rehman)
Ex. Senior Manager, PNB, Circle Office, Patna.
PF No. : 31332
Email : smmrehman@gmail.com ; smmrehman@ymail.com ;
Address: Chand Colony, Khagaul Road,
Phulwari Sharif, Patna- 801505.
Mobile No. [protected].

Copy to :

1. The CVO [Email: cvo@pnb.co.in], EDs [Email: ed@pnb.co.in, ed2@pnb.co.in, ed3@pnb.co.in], CMD [Email: cmd@pnb.co.in] Punjab National Bank, HO: 7, Bhikaiji Cama Place, New Delhi for intervening into the matter, for getting the applicant JUSTICE and for taking action against the bank officials for intentionally, malafidely & grossly violating the Principles of Natural Justice, PNB & CVC guidelines, hatching Criminal conspiracy, False & Fabricated reporing to Head Office, abuse of authority & colourable exercise of power .

2. Shri Wajahat Habibullah, The Chairperson, National Commission of Minoritees, 5th. Floor, Lok Nayak Bhawan, Khan Market, New Delhi - 110003 for intervening into the matter and for getting the applicant JUSTICE.[Email: ro-ncm@nic.in, whabibullah@nic.in ]

3. Shri Pradeep Kumar, Central Vigilance Commissioner, CVC, Satarkta Bhavan, A-Block GPO Complex, INA New Delhi- 110023 for intervening into the matter, for getting the applicant JUSTICE and for taking action against the bank for intentionally, malafidely & grossly violating the CVC guidelines . [Email : cvc@nic.in, as.bhandari@nic.in, secy.cvc@nic.in ]

4. Justice Shri K.G.Balakrishnan, The Chairman, National Human Rights Commission, New Delhi for intervening into the matter and for getting the applicant JUSTICE. [Email : covdnhrc@nic.in ; ionhrc@nic.in ]

5. The Secretary, Directorate of Public Gri evances, Cabinet Secretariat, 2nd Floor, Sardar Patel Bhawan, Sansad Marg,
New Delhi-110001 [E-mail address: secypg@nic.in] for intervening into the matter and for getting the applicant JUSTICE.

6. The Deputy Secretary {Shri M. P. Sajeevan - looking after Public Sector Banks}, Directorate of Public Grievances, Cabinet Secretariat, 2nd Floor, Sardar Patel Bhawan, Sansad Marg, New Delhi-110001 [E-mail address: sajee-mp@nic.in] for intervening into the matter and for getting the applicant JUSTICE.

7. The Chairman {Shri A.C.Mahajan}, The Banking Codes and standards Board of India, Reserve Bank of India Building, C-7, 4 th Floor, Bandra Kurla Complex, Mumbai - 400 051. for intervening into the matter and for getting the applicant JUSTICE.

8. The Joint Secretary, Department of Financial Services [Shri Dr Achintan Bhatacharya - Banking Division, Email : jsda-dfs@nic.in]; [Shri Alok Nigam - Banking & Insurance Divisions, Email : a.nigam@nic.in], 3rd Floor, Jeevan Deep Building, Sansad Marg New Delhi - 110 001, for intervening into the matter and for getting the applicant JUSTICE.

( S.M.Masih -ur- Rehman)
SIGNATURE OF COMPLAINANT

Hide full review
1 comment
Add a comment
G
G
gouravkathuria99
IN
Apr 01, 2014 2:55 am EDT

sir, i am account holder in punjab national bank.my account no is [protected] in agroha, hisar haryana.i withdrow 20500 rs dated 20februry 2014 sbi atm mullana, ambala haryana.but recive only 10500.i am complate this problem my bank manager but they were not helping me.i want to cctv futage but they were not provide me and not helping me.

ComplaintsBoard
U
1:10 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Punjab National Bank punjab bank accont transfer

requsted sir,
my name is uppala sateesh kumar,
I had open my punjab national bank account in jabalpur 4tech trg regt branch.my account no is [protected]. After that i was transfered from jabalpur so i wish to transfer my punjab national bank account to punjab national bank tenali branch.please transfer my account.
Branch Information
Bank : PUNJAB NATIONAL BANK
Branch : TENALI
IFSC : PUNB0398700
MICR : [protected]
Branch code : 398700
City: TENALI
District: GUNTUR
State: ANDHRA PRADESH
Address: CHENCHUPET, TENALI,
ANDHRA PRADESH 522202.

thankyou sir,
yoursfaithfully.

Read full review of Punjab National Bank
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
8:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Punjab National Bank refused to reply under rti

“treating rti as a joke and making mockery of rti act, 2005 by cpio/faa of pnb co patna”

Shri p. k. jain (pf no. 43455) 03.09.2013
The chief manager (hrd)/cpio
Punjab national bank,
Circle office,
Chanakya towers, r. block,
Patna – 800001.
Email : p. k. [protected]@pnb.co.in ; [protected]@pnb.co.in

Ref: your letter no. nil dated 23.08.2013.
Reg: information under right to information act, 2005.

Please take reference of your letter dated 23.08.2013 through which you have tried to mislead the issue & intentionally refused to furnish the information sought vide my rti application dated 30.07.2013 by mis-quoting the order of hon’ble cic dated 18.02.2013 (in the matter of second appeal preferred by me due to your very casual & extremely unsatisfactory approach in providing information as cpio on my rti application dated 04.10.2011, seeking information on eleven points).in the above order cic has directed you to enable me to inspect the relevant files alongwith providing photocopies of the pertinent documents within 30 days from the issuance of the order. after receiving the order dated 18.02.2013 from cic, I visited your office on 28.02.2013, 01.03.2013, 05.03.2013 & 13.03.2013 for the purpose but no positive & conclusive response was perceived. when I met you on 01.03.2013 and handed you the list of documents not provided/incompletely provided, you (cpio) has assured and sought a time of 3-4 days for compliance of order of hon’ble ic. on 05.03.2013 your designated officer told me that bank has also received the written order of the cic and since ‘within 30 days period’ is still far away, so bank will call me (the appellant) later on.
That upto 13.03.2013 (5 p. m.), no communication has been released from your office either through dispatch, through telephonic/mobile call or through email, calling me for doing needful.
Lastly on 16.03.2012 I sent you an email (copy enclosed) at 8.45 am and visited your office at 11 am to get the files inspected and collect the photocopies of the pertinent documents in terms of cic decision no. cic/sm/a/2012/000594/vs/02170 dated 18.02.2013. on my arrival at your office, you told me that you are busy with the visit of one of your eds and instructed your assistant shri gopal krishna manager law (processing officer preparing reply of rti applications at the level of cpio as well as faa) to get some files inspected the same day and remaining on 18.03.2013, despite of knowing the fact that I would be busy with ibps interview board from 18.03.2013 to 26.03.2013. your manager law get one rti file (that too was without page numbering) inspected and provided me the relevant photocopies from that file duly certified by you. when I reiterated that I am not available on 18.03.2013 and will only be available after the conclusion of the interview of ibps mumbai i. e. only after 26.03.2013, you were agreed and told me that you will fix the date and time later on and will communicate the same to me for inspection of remaining files. I failed to receive any of your communication thereafter, it is height that whenever I tried to call you on your personal mobile number, by seeing my number you avoided to respond. even after calling from another number you say hallo and by hearing my voice you disconnected your mobile.
From the records collected from you, it is desired to get some vital & important information for which reference was there & to expose the malafide, the information is being sought vide my rti application dated 30.07.2013 which is quite different from the rti application dated 04.10.2011. if you don’t mind please it is your old tactics from the very beginning to deny, divert and intentionally delay in the process of furnishing information, as if, you are afraid of the fact that truth will come into limelight and persons guilty of conspiracy & malafide will be exposed.

You have informed under rti that the bank will depanel the advocate and also take action at bar council, when it was asked about the mechanism available in pnb for taking action against bank approved advocates furnishing wrong, malicious and fabricated information to bank. further you have informed under rti itself that no action is taken against shri sanjay kumar your advocate for furnishing malicious, fabricated and wrong information/reporting against me by reporting maliciously my case as money scandal and falsely showing himself as my advocate pleading my case before the court of law. is it proper and justified? is it not double standard? or is it to protect some one? or the reporting obtained from the advocate under coercion to malign me?

When you have been asked under rti to please furnish me the information on the complaints made to circle head punjab national bank circle office patna with following details:
(i) date of acknowledgement/response of my complaints dated 06.10.2011, 15.12.2011, 02.02.2012, 25.02.2012, 29.02.2012, 04.03.2012, 10.03.2012, 09.05.2012, 20.05.2012, 09.05.2012, 21.06.2012, 18.08.2012 & 16.10.2012.
(ii) final response on the above complaints.

You replied that your complaint section has informed that they have not received any of my complaints. can I have not a right to know about what happens to my complaints duly receipted at you office?

When you have been asked under rti severally to please furnish me the information on the reason about “ under which regulation or act sanctioned amount of my commutation of pension amounting rs. 708792.00 has not yet been paid to me”. all the times you have preferred intentionally not to furnish the information and keep mum. can I have not got a legitimate right to know about the arbitrarily & illegally withholding of my sanctioned amount of commutation of pension amounting rs. 708792.00 without any authority and beyond jurisdiction since 01.10.2011?

You are fully aware of the fact that under criminal conspiracy pseudonymous complaint was generated and lodged against me and without identifying the complainants, without verifying own bank records, without hearing the employee, grossly violating the bank & cvc guide lines, falsely and malafidely reporting my case to ho as money scandal and defalcation of money in making payment under loan schemes, instructing ho pf & pension department to withhold my commutation of pension already sanctioned without any authority or jurisdiction under your signature as chief manager, further it was falsely reported to ho that your advocate sanjay kumar is conducting my case before the court of law in the proceeding against me, can I have got no legitimate right to know all the above universally untrue facts & have got no right to expose the culprits?

Therefore keeping in view the objective of rti act, 2005, for promoting transparency and accountability in the working of an organization/government, the information is required. you are once again requested to furnish the correct and complete information as requisitioned without further delay.
Please acknowledge.
With regards.

(s. m. masih-ur-rehman)
Ex. senior manager, pnb, circle office, patna.
Pf no. : 31332
email : [protected]@gmail.com ; [protected]@ymail.com ;
Address: chand colony, khagaul road,
phulwari sharif, patna - 801505.
Mobile no. [protected].
Enclosure : my letter dated 16.03.2013 to cm (hrd)/cpio, co patna and rti application dated 30.07.2013.
Copy to :

1. the ch co patna [email : [protected]@pnb.co.in ] /faa under rti act to intervene into the matter and instruct his cm/cpio to furnish the information without any excuse or the worthy ch/faa himself may please provide/furnish the correct and complete information in the matter please.

2. the cvo [email: [protected]@pnb.co.in], eds [email: [protected]@pnb.co.in, [protected]@pnb.co.in, [protected]@pnb.co.in], cmd [email: [protected]@pnb.co.in] punjab national bank, ho: 7, bhikaiji cama place, new delhi for intervening into the matter, for getting the applicant correct & complete information. they are also requested to be aware of the drama staged by the corrupt authorities of co patna and definitely to have a check on them so that in future no dedicated, devoted & honest officer will be targeted, harassed, humiliated & victimized.

3. the chairman, national commission of minorities, 5th. floor, lok nayak bhawan, khan market, new delhi – 110003 for information and necessary action please. [email : [protected]@nic.in ; [protected]@nic.in ]

4. the chief vigilance commissioner, cvc, satarkta bhavan, a-block gpo complex, ina new delhi - 110023 for intervening into the matter, for getting the applicant justice and for taking action against the bank officials for intentionally, malafidely & grossly violating the cvc guidelines. [email : [protected]@nic.in ; [protected]@nic.in ; [protected]@nic.in ; [protected]@hub. nic.in ; secy. [protected]@nic.in ] complaint regn. no. 24017/2013/vigilance 3 at cvc, new delhi

5. the chairman, national human rights commission, faridkot house, copernicus marg, new delhi -110001 for information and with request for intervening into the matter to get the applicant justice [email : [protected]@nic.in ; [protected]@nic.in ], in continuation of my complaint registered at regn. no. 3010/4/26/2013 at nhrc, new delhi.

6. shri vijai sharma, information commissioner, central information commission, club building (near post office), old jnu campus, new delhi -110067 [email : [protected]@nic.in ; [protected]@nic.in ; [protected]@nic.in] for information please.

(s. m. masih - ur - rehman)

Non compliance of order of information commissioner (shri vijai sharma) dated 18.02.2013 till this date.

Smm rehman [protected]@gmail.com

mar 16

To p. k. jain, jkgupta, bcc: vijai. sharma, bcc: icvsmonitoring, bcc: sharma. vijayk

Shri p. k. jain 16.03.2013. doc
29k view download

shri p. k. jain 16.03.2013 (8.45 am)
the central public information officer / cm,
punjab national bank,
circle office, chanakyatower, 2nd. floor, r. block, patna – 800001.
phone no. [protected], [protected]; mobile no. +[protected];
email : [protected]@pnb.co.in;p. k. [protected]@pnb.co.in

Ref: decision no. cic/sm/a/2012/000594/vs/02170 – appeal no. cic/sm/a/2012/ 000594/vs, order of information commissioner (shri vijai sharma) dated 18.02.2013.
Reg: non compliance of order of information commissioner (shri vijai sharma) dated 18.02.2013 till this date.

Dear sir,

It is shocking that despite of your commitment before the hon’ble information commissioner during hearing of 2nd. appeal through video conferencing on 18.02.2013 that you will provide all the information as well as get the appellant inspection of relevant records alongwith providing certified photocopies of the pertinent documents, needful has not yet been done.
I visited your office on 28.02.2013, 01.03.2013, 05.03.2013 & 13.03.2013 for the purpose but no positive & conclusive response was perceived.

When I met you on 01.03.2013 and handed you the list of documents not provided/incompletely provided, you (cpio) has assured and sought a time of 3-4 days for compliance of order of hon’ble ic. on 05.03.2013 your designated officer told me that bank has also received the written order of the cic and since ‘within 30 days period’ is still far away, so bank will call me (the appellant) later on.
That upto 13.03.2013 (5 p. m.), no communication has been released from your office either through dispatch, through telephonic/mobile call or through email, calling me for doing needful.
I called on your personal landline phone no. severally and on your mobile no. lastly on 15.03.2013 at 3.47 p. m. but failed to get any response.
Sir, since the ordered period of ‘within 30 days’ is going to lapse on 17.03.2013 and thereafter I am also not available from 18.03.2013 upto 26.03.2013, it is requested that the needful be done today itself i. e. on 16.03.2013 for compliance of order in true and honest sense from your part.

With regards,

Yours sincerely

(s. m. m. rehman)

Annexure “a”
(see rule 3)
Format of application for obtaining information under
The right to information act 2005

To,
the public information officer / cm,
punjab national bank,
circle office, chanakyatower, 2nd. floor,
r. block, patna – 800001.
phone no. [protected], [protected]
email : [protected]@pnb.co.in

Sir,

subject: request for information under right to information act 2005.

1. full name of applicant: s. m. masihur rehman (ex. sr. manager)
2. address : chand colony, khagaul road, phulwari sharif,
patna – 801505.
mobile no. +[protected]
email : [protected]@gmail.com
: [protected]@ymail.com
pf no.: 31332

3. whether a citizen of india: yes

4. details of information sought:
A. nature of information sought : a) life or liberty of the applicant.

B. type of information required : a) copy of documents
b) other information
c. whether the information sought relates to third party? no
d. specify the particulars of information required:
please furnish me the following information: (a) & (b)
(a) :
1. I filed complaints for release of my sanctioned commutation of pension/ provisional pension amounting rs. 7, 08, 792.00 and sanctioned amount of gratuity (payable under payment of gratuity act, 1972) w. e. f. 01.10.2011 lastly vide letter dated 18.08.2012 & 16.10.2012 duly receipted in the office of ch patna & o/o of cmd. I have made written requests earlier for the same also. please tell me the daily progress made on my requests so far. i. e. when did my application reach which official, for how long did it stay with that official and what did he/she do during that period? (copy of complaint letter dated 18.08.2012 & 16.10.2012 enclosed)
2. according to the rules, my grievances should have been redressed in maximum 3-4 weeks time. however, it is more than one and half years now. please give the names and designations of the officials who were supposed to take action on my application and who have not done so?
3. what action would be taken against these officials for not doing their work and for causing harassment to the public? by when would that action be taken?
4. by when would I get sanctioned payable amount of my commutation of pension & gratuity along with interest, penalty and compensation?
(b) :
1. two complaints dated 08.07.11 & 12.07.2011 of vivek rahi & ilias hussain (ficticious persons) respectively were sent by cm pad ho vide his letter dated 15.07.2011 to co patna.
(a) please inform that when & by whom the said letters have been received by/in the o/o ch patna?
(b) when and under what s. no. the complaints so received from pad ho has been entered in the complaints book of customer care centre looking after the complaints?
(c) please inform from which of the complaints or letter of pad ho the agm/ manager (law)/dgm derived that vakalatnama from pnb bo: punpun is required and the manager (law) desired to visit punpun and masaurhi and the name of authority for allowing him may also be furnished?
2. according to the rules, after the receipt and registration of the complaint the verification of genuineness of the complaint is done by any of the following methods:

1. addressing the complainant a letter through speed/registered post, asking him/ her to confirm, within a specified time limit, that he/she has made the complaint.

2. by deputing an authorized official to personally contact the complainant and obtain a written confirmation to the effect that a complaint has been made by him/her.

3.in a case where the complaint is received electronically vide e-mail/web based feedback mechanism, the complainant should be asked to disclose his/her verifiable details regarding name and address which should be subjected to verification as prescribed in para 1 or 2 before taking cognizance of the complaint.
However, if any department/organization proposes to look into any verifiable facts alleged in such complaints, it may refer the matter to the central vigilance commission seeking its concurrence through the cvo or the head of the organization, irrespective of the level of employees involved therein.
Please inform categorically that the above guidelines have been adhered to or not. if yes please furnish the detail. if no, why?, please also furnish the name of officials responsible for violation & what action would be taken against these officials for not adhering to bank guidelines?
3. in terms of cvc guidelines on anonymous / pseudonymous petitions/complaints the circular no:98/dsp/9/cvc dt:31.01.2002 is as follows:

subject: improving vigilance administration–no action to be taken on anonymous / pseudonymous petitions/complaints.

The commission had reviewed the instructions regarding action to be taken on anonymous/ pseudonymous complaints and observed that the enabling provision in the dopt’s orders no. 321/4/91-avd. iii dated 29.09.1992 had become a convenient loophole for blackmailing and detrimentally affecting the career of public servants whose promotions/career benefits were denied owing to consequent investigation.

Considering all aspects, the commission by virtue of powers invested under para 3 (v) of the ministry of personnel, public grievances & pensions, department of personnel & training resolution no.371/20/99-avd. iii dated 4thapril 1999, had instructed all govt. deptts./ orgns., pses and banks not to take action on anonymous/ pseudonymous complaints. all such complaints are to be filed vide cvc’s instruction no.3 (v)/ 99/2 dated 29th june 1999.

2. however, it has come to the notice of the commission that some govt. deptts./orgns. and, in particular, banks are not complying with the cvc’s instructions and have been taking cognizance/action on anonymous/pseudonymous complaints. very often, the content of the complaint, described as verifiable, is used as a justification for such action. the instruction of the commission does not permit this line of action.

3. it is hereby reiterated that, under no circumstance, should any investigation be commenced or action initiated on anonymous/pseudonymous complaints; these should invariably be filed. any violation of this instruction will be viewed seriously by the commission.

Please inform categorically that the above cvc guidelines have been adhered to or not. if yes please furnish the detail. if no, why?, please also furnish the name of officials responsible for violation & what action would be taken against these officials for not adhering to cvc guidelines?

5. whether the applicant is below poverty line: no

6. brief facts leading to seeking information under rti act :
keeping in view the objective of rti act 2005, for promoting transparency and accountability in the working of an organization/ govt. the above information is required. I confirm that the information are not come under exempted category either under section 8 (1) (e) or (j) of the rti act, as these information relate to the affairs of public authority and not in relation to any individual in his personal capacity.
7. I assure that I shall not allow/ cause to use/ pass/share/display/ or circulate the
Information received in any case and under any circumstances, with any person or in any manner which would be detrimental to the unity and sovereignty or against the interest of india.

8. detail of fee paid: postal order for rs. 10/- in favour of cpio, pnb, circle office, patna bearing no. 1 8f 138769 is being enclosed.

Place : patna
Date : 30.07.2013 signature of the applicant

Read full review of Punjab National Bank and 1 comment
Hide full review
1 comment
Add a comment
Raviyadav08631
Raviyadav08631
US
Aug 16, 2016 5:39 am EDT

sir my grand father dashrath singh vill.phutatal auraiya uttar pradesh has retired employed in your bank of the post security guard. they have taken pension many years in his acount no.[protected].but suddenly stop the pension in December 2014 to August 2015 and after started the next month pension but 8 months pension off so I want that previous stop pension sent the next month..thank you. Mo.[protected].

ComplaintsBoard
S
1:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Punjab National Bank illegally & malafidely withholding of terminal dues

"Illegally, malafidely & Whimsically withholding of my sanctioned amount of Commutation of Pension & Gratuity by the authorities of Punjab National Bank Circle Office Patna & PAD HO New Delhi - abuse of authority & colourable misuse of unaccountable power under the worthy chairmanship of Shri K.R.Kamath".

The Chief Manager 24.08.2013
PF & Pension Fund Department,
Punjab National Bank,
Rajendra Bhawan, Rajendra Place,
New Delhi – 110008.
Email : [protected]@pnb.co.in

Ref: Your letter No.Pension/31332 dated 12.08.2013 & my letter dated 22.08.2013.
Reg: Shri S.M.Masih -ur-Rehman (PF No. 31332) Ex. Senior Manager retired on 30.09.2011.

With reference to your above letter addressed to Chief Manager, Circle Office, Patna (Copy endorsed to me) informing there in :

 “ As per our record, we observe that a criminal case was pending against him before the CLM Court Patna and judicial proceedings were in progress”.

My Submission : “ Sir, your record is untrue, false & baseless. It is to inform & confirm you that no Criminal Case was or is pending against me before CLM/CJM Court Patna and therefore question of judicial proceeding in progress does not arise”.

 “ Terminal dues in terms of Regulation 46 of PNB (Employees’) Pension Regulations, 1995 were settled. Gratuity and Commutation of Pension shall be payable to him on conclusion of the proceedings, subject to conclusion of the proceedings”.

My Submission : “ The Bank is withholding my two terminals arbitrarily & illegally with malafide intention just to harass, humiliate and victimize me under abuse of authority, colourable & unaccountable exercise and misuse of power. The two terminals are :

(1) Gratuity regulated & sanctioned under the Payment of Gratuity Act, 1972 vide CM Circle office Patna Sanction letter dated 30.08.2011 for Rs. 10 lacs. The same was settled and paid by your Department vide letter No. GR/ 9 -31332 / set-1 dated 06.09.2011 in the non customer a/c No. [protected] of CO Patna for onward payment to me on 01.10.2011, which was never paid to me.

(2) The sanctioned amount of my Commutation of Pension sanctioned by CM Circle office Patna vide letter dated 30.08.2011 for Rs. 7, 08, 792/- which is still not paid to me, under abuse of power without any authority .

- Regarding Gratuity, the Learned Controlling Authority under the Payment of Gratuity Act, 1972 has termed the act of withholding of Gratuity by PNB as illegal and concluded the act of Bank as wrong ab- initio and passed the order for Payment of Gratuity with interest amounting Rs. 11, 25, 000/- (Gratuity Rs. 10, 00, 000/- + interest Rs. 1, 25, 000/-) to me vide order dated 07.01.2013.

[There is nothing on record that any loss or damage has been caused to the Bank either in terms of money or reputation by any act/omission of mine & neither is there any finding that the respondent had committed any misconduct in discharge of his duties during his entire illustrious & unblemished career of 34 years in the Bank. It is height of affairs on the part of PNB that when the State/Bank has not incurred any loss then which of the recovery bank wants from me by invoking Reg. 46 of PNB Pension Regulation ?]

- As far as commutation of pension is concerned you are fully aware of the fact that there is no provision under Regulation 46 of PNB (Employees) Pension Regulations, 1995 for withholding of Commutation of Pension. It has been held by the PNB officials illegally without any authority whimsically, only motive behind is nothing but Vengeance & Victimization.

When I have asked from the Circle Head, Patna; DGM PAD Head Office, New Delhi & even from our worthy CMD through more than a dozen complaints about “ Please let me Know that when there is no provision of withholding of Commutation of Pension under Regulation 46 of PNB (Employees) Pension Regulations, 1995, then why the sanctioned amount of commutation of pension Rs. 7, 08, 792/- has not been paid to me since 01.10.2011.” You may be ashamed to know that the reply of any of my letters from the above authorities is like Mirage in desert, none of my complaints have even been acknowledged and the authorities are keeping mum on the issue. None of my complaints have neither acknowledged nor replied. Still we are proud of saying that we are having excellent “ Grievance Redressal Policy” for implementation of Code of Bank’s commitments to customers in our esteemed organization, Punjab National Bank.

Even under RTI Act, the CO Patna & HO MARD authorities has evaded and escaped the reply on the above matter, for which Second Appeal with Central Information Commission New Delhi is pending for hearing. For this very illegal & malafide act, the Bank is liable for heavy interest with penalty and compensation in addition to Commutation of Pension & Gratuity – for harassing, victimizing and humiliating & punishing me by the Bank without any irregularity, lapses or faults during my entire illustrious and unblemished career, by falsely reporting my case to HO PAD and further without going through their own records, without hearing me & by grossly violating the PNB and CVC guidelines, the bank took cognizance on pseudonymous complaint lodged by some authorities of CO Patna without identifying and verifying the complainant, with prime motive to tarnish and damage my hard earned life time prestige & to harass and humiliate me and injected me the agony of mental & physical suffering and torture on ongoing basis?

The letter dated 16.08.2011 sent to Chief Manager – HR, PAD HO by Chief Manager Circle Office, Patna [Prepared by Manager Law (Shri Gopal Krishna), signed by Chief Manager (Shri P.K.Jain), consented by AGM (Shri A.K.Gupta) & DGM (Shri J.K.Gupta) falsely, maliciously, vexatiously and malafidely reported my case as defalcation of money in making payment under loan Schemes to beneficiaries. Further it has been falsely dictated and reported through bank advocate Shri Sanjay Kumar that he is conducting my case in the judicial proceeding before the court of law and my case reported maliciously as Money Scandal.

The letter dated 29.09.2011 sent to Chief Manager – PF & Pension Fund Department, HO by Chief Manager HRD Circle Office, Patna [Prepared by Senior Manager HRD, signed by Chief Manager HRD, vexatiously and malafidely consented by AGM (Shri A.K.Gupta) [despite knowing the fact that under Regulation 46 of PNB (Employees) Pension Regulations, 1995, the bank has not been enshrined even a remotest power to withhold Commutation of Pension of an employee] utilizing abuse of authority & unaccountable misuse of power, instructed Chief Manager – PF & Pension Fund Department, HO to illegally withhold my sanctioned amount of Commutation of Pension. When I requested the authorities [ CM HRD CO Patna; CH CO Patna; FGM Bihar Patna; DGM & GM PAD HO; CMD HO] to get the illegal act corrected & get/instructed to get the Commutation of my sanctioned amount of Commutation of Pension release immediately vide my complaint with regular & protracted follow up dated 06.10.2011, 15.12.2011, 30.01.2012, 02.02.2012, 06.02.2012, 25.02.2012, 29.02.2012, 04.03.2012, 05.03.2012, 10.03.2012, 20.03.2012, 24.04.2012, 09.05.2012, 20.05.2012, 21.06.2012, 09.07.2012, 27.07.2012, 11.08.2012, 03.10.2012, 08.10.2012, 16.10.2012, 10.11.2012, 21.11.2012, 22.11.2012, 24.01.2013, 18.02.2013, 21.05.2013, 26.05.2013, 30.07.2013, 05.08.2013, 08.08.2013 & 22.08.2013 but all efforts gone in vain due to false “ AHANKAR” of the authorities of PNB, with prime motive to harass, humiliate & victimize me. Only through a letter dated 21.12.2012 the CPIO/CM HRD PNB CO Patna (under RTI Act) informed me “ Concerned section has informed that that in terms of HO direction amount was withheld” without furnishing any reason, cause or authority for such action. Since 01.10.2011 I am crying for justice, but the authorities are dam caring my pray & sleeping on the matter. Can I be get justice now & by what time my sanctioned amount of Commutation of Pension & Gratuity will be released ? Can Penalty be imposed upon the concerned corrupt officials for their misdeed ? Can I be compensated for illegal, malafide, arbitrary and unreasonable, utterly discriminating, irresponsible act and behavior of authoritoies punishing me without any irregularity, lapses or fault which ultimately tarnished and damaged my hard earned life time prestige, image, dignity, fame, goodwill, respectability, reputation in the Bank, Society and even in the Family and injected me the agony of mental & physical suffering and torture on ongoing basis since 01.10.2011 ?

Section 182 of Indian Penal Code 1860 provides for prosecution of a person making “ False information, with intent to cause public servant to use his lawful power to the injury of another person”.
Further “ A false complaint (not a FIR) made to a public servant also constitute an offence under Section 182 of IPC”.
If the information or complaint against a public servant is found to be malicious, vexatious or unfounded, the person furnishing false information / making false complaint is liable to be prosecuted under Section 195 (1) of the Cr.PC.
In addition to legal remedy, departmental action should be taken against them in addition to prosecution.
Can our worthy CVO, EDs or CMD take action against Bank Advocate, Manager Law, Sr. Manager HRD, CM HRD, AGM & DGM of CO Patna during the relevant period, for their malicious & Vexatious acts? “

(S.M.Masih-ur-Rehman)
Ex. Senior Manager, PNB, Circle Office, Patna.
PF No. : 31332
Email : [protected]@gmail.com ; [protected]@ymail.com ;
Address: Chand Colony, Khagaul Road
Phulwari Sharif, Patna- 801505.
Mobile No. [protected].

Copy to :

1. The CVO [Email: [protected]@pnb.co.in], EDs [Email: [protected]@pnb.co.in, [protected]@pnb.co.in, [protected]@pnb.co.in], CMD [Email: [protected]@pnb.co.in] Punjab National Bank, HO: 7, Bhikaiji Cama Place, New Delhi for intervening into the matter, for getting the applicant JUSTICE and for taking action against the bank officials for intentionally, malafidely & grossly violating the Principles of Natural Justice, PNB & CVC guidelines .
2. The Chairman, National Commission of Minoritees, 5th. Floor, Lok Nayak Bhawan, Khan Market, New Delhi – 110003 for intervening into the matter and for getting the applicant JUSTICE.[Email : [protected]@nic.in ]
3. The Chief Vigilance Commissioner, CVC, Satarkta Bhavan, A-Block GPO Complex, INA New Delhi- 110023 for intervening into the matter, for getting the applicant JUSTICE and for taking action against the bank for intentionally, malafidely & grossly violating the CVC guidelines . [Email : [protected]@nic.in ]
4. The Chairman, National Human Rights Commission, New Delhi for intervening into the matter and for getting the applicant JUSTICE. [Email : [protected]@nic.in ; [protected]@nic.in ]
5. The Secretary, Directorate of Public Grievances, Cabinet Secretariat, 2nd Floor, Sardar Patel Bhawan, Sansad Marg,
New Delhi-110001 [E-mail address: [protected]@nic.in] for intervening into the matter and for getting the applicant JUSTICE.
6. The Deputy Secretary {Shri M. P. Sajeevan - looking after Public Sector Banks}, Directorate of Public Grievances, Cabinet Secretariat, 2nd Floor, Sardar Patel Bhawan, Sansad Marg, New Delhi-110001 [E-mail address: [protected]@nic.in] for intervening into the matter and for getting the applicant JUSTICE.
7. The Chairman {Shri A.C.Mahajan}, The Banking Codes and standards Board of India, Reserve Bank of India Building, C-7, 4 th Floor, Bandra Kurla Complex, Mumbai - 400 051. for intervening into the matter and for getting the applicant JUSTICE.
8. The Joint Secretary, Department of Financial Services [Shri Dr Achintan Bhatacharya - Banking Division, Email : [protected]@nic.in]; [Shri Alok Nigam - Banking & Insurance Divisions, Email : a.[protected]@nic.in], 3rd Floor, Jeevan Deep Building, Sansad Marg New Delhi - 110 001, for intervening into the matter and for getting the applicant JUSTICE.

( S.M.Masih -ur- Rehman)
SIGNATURE OF COMPLAINANT

[ “Power may makes an official corrupt & absolute power makes him corrupt absolutely” ].

[ “ Honesty may be harassed, humiliated & victimized but never defeated” ].

Read full review of Punjab National Bank
Hide full review
ComplaintsBoard
S
12:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Punjab National Bank abuse of authority. colourable exercise & misuse of power

Complaint with cmd punjab national bank dated : 08.08.2013

To: shri k r kamath
chairman cum managing director,
punjab national bank,
7, bhikhaiji cama place, new delhi
email : [protected]@pnb.co.in

1. name of the complainant : s. m. masih-ur-rehman

2. full address of the complainant:
(ex. senior manager, punjab national bank)
chand colony, khagaul road, phulwari sharif,
patna – 801505.
mobile no. +[protected]
email : [protected]@gmail.com
: [protected]@ymail.com
pf no.: 31332

3. complaint against (name and full address of the div./co/branch): authorities of punjab national bank, circle office patna & pad ho new delhi

4. brief description of the complaint:

This case demonstrate the grim determination of the authorities of punjab national bank to compel an employee, who after 34 years of service, retired without there being any disciplinary proceedings initiated against him before or after his retirement, to face the agony of vengeance & victimization by withholding the sanctioned amount of gratuity (sanctioned under payment of gratuity act, 1972) by illegally & malafidely invoking regulation 46 of pnb employees’ pension regulation, 1995 and further withholding his sanctioned amount of commutation of pension (amounting rs. 7, 08, 792.00) without any authority on the date of his retirement i. e. on 30.09.2011 without hearing him or providing/furnishing any details. the marriage of his daughter which was fixed and settled to be solemnized in november 2011 could not be held due the only fact that the retirement benefits had not been paid to him. the extent of cruelty and caprice, malafides and malevolence, unkindness and unfairness, arbitrary, unreasonable and irresponsible conduct and behavior of the authorities of pnb circle office patna would be apparent from the records. the manner in which the circle head patna, got a pseudonymous complaint received, taken action on it (without going through their own records) without identifying the complainant, without hearing the employee and further grossly violating the basic cvc and bank guidelines and to the height by falsely and malafidely reporting the employee’s case to pad ho as money scandal and defalcation of money in making payment under irdp loan schemes to beneficiaries [whereas the fact is that the employee (my) name was falsely dragged and implicated in punpun ps case no. 40 of 1990 (state vs p. n. singh) by the police while submitting the final form on 31.07.1998] is nothing but a colourable exercise and misuse of power by the pnb co patna management. that only allegation leveled against me by the police in the instant case is that as a manager of paying bank (pnb pothahi branch), I ordered for payment of two genuine bank drafts of very meager amount admittedly less than rs. 8000/-.

Can hon’ble pnb higher authorities will take stern action against their officials for their corrupt malafide practices & wicked acts?

That on the other hand bank after getting the whole affairs thoroughly investigated and examined by the competent higher authorities of the bank exonerated me vide order dated 10.12.1991, as there is nothing on record that any loss or damage has been caused to the bank either in terms of money or reputation by any act/omission of mine & neither is there finding that the respondent had committed any misconduct in discharge of his duties. the payment of two genuine drafts in question were ordered for payment by me as branch manager of paying branch was strictly in accordance with system & procedures of the bank, for which I was bound to do. [ it is height of affairs on the part of pnb that when the state/bank has not incurred any loss then which of the recovery bank wants from me by invoking reg. 46 of pnb pension regulation?].

That it is very pertinent to mention here that the relevancy to the said punpun p. s. case no. 40/90 dated 25.04.1990 was in sanction and disbursement of loan by pnb punpun branch.in that case I was not named accused rather at a belated stage the police illegally, malafidely & maliciously dragged my name without any cogent evidence, illegality and any substance in the final form submitted by them on 31.07.1998. the bo: pnb punpun has prepared and issued two drafts of meager amount, which has be presented and encashed at pnb pothahi (my branch) by following the system, procedures and guidelines of the bank and in that case neither from my side nor from my branch side, any illegality or irregularity was committed in honouring the said genuine drafts. even then my name has been included wrongly and illegally by the police for reason best known to them, and in the instant case charge has not been framed till date (i. e.in 24 years).

That absolutely no allegation leveled against me either of serious crime/grave misconduct /fraud/criminal breaches of trust or forgery. after institution of the aforesaid punpun p. s. case no. 40/90 dated 25.04.1990, the bank has also got thoroughly investigated the entire affairs by deputing two senior bank officers – one from head office new delhi and another from zonal office patna in the year 1991. they thoroughly investigated and examined all the matters related to the said case and thereafter they submitted their report mentioning inter alia that there was no fault as well as no irregularity on the part of the respondent, and accordingly the disciplinary authority of punjab national bank after applying his judicial mind has decided that further action against the respondent (me) in that matter by the bank is unwanted and is not called for, and subsequently dropped the staff side case against me in the year 1991 itself vide letter dated 12.10.1991 sent to the regional manager, regional office, patna“a”.

That no show cause, no explanation, no adverse remarks have ever been called upon me in my entire illustrious and unblemished career of 34 years in punjab national bank. no departmental proceeding are neither initiated/ started in the entire service period nor pending at the time of my retirement on attaining the age of superannuation.

The learned controlling authority under the payment of gratuity act, 1972 has also concluded the act of bank as wrong ab initio and passed the order for payment of gratuity with interest to me in case no. 48/1 (09)/2012/alc-1 vide order dated 07.01.2013.
Now the said punpun ps case no. 40 of 1990 (state vs p. n. singh) against me in which my name was belatedly & falsely dragged and implicated by the police while submitting the final form on 31.07.1998 has since been quashed by his lordship the hon’ble patna high court vide their order dated 17.05.2013 and I have been discharged from the liability leveled against me in the said punpun ps case no. 40 of 1990.

5. relief sought: I have not yet received the overdue payable terminals already sanctioned even after the order of the learned controlling authority dated 07.01.2013 & recently by his lordship the hon’ble patna high court dated 17.05.2013. can the silence on the part of pnb management be treated as denial of justice? by when would I get my sanctioned payable amount of commutation of pension (rs. 7, 08, 792.00) & gratuity (rs. 10, 00, 000.00) with interest @10% till the date of payment of gratuity along with penalty @ 18% p. a. and compensation of rs. 10 lacs for punishing me by the bank without any irregularity, lapses or faults during my entire illustrious and unblemished career, by falsely reporting my case to ho pad and further without going through their own records, the bank has tarnished and damaged my hard earned life time prestige, image, dignity, fame, goodwill, respectability, reputation in the bank, society and even in the family and injected me the agony of mental & physical suffering and torture on ongoing basis? can I be in a position to get my daughter married this time also which has been fixed for 20.09.2013?

(s. m. masih - ur - rehman)
Signature of complainant

Copy to :
1. the chairman, national commission of minoritees, 5th. floor, lok nayak bhawan, khan market, new delhi – 110003 for intervening into the matter and for getting the applicant justice.[email : [protected]@nic.in ]
2. the chief vigilance commissioner, cvc, satarkta bhavan, a-block gpo complex, ina new delhi - 110023 for intervening into the matter, for getting the applicant justice and for taking action against the bank for intentionally, malafidely & grossly violating the cvc guidelines. [email : [protected]@nic.in ]
3. the chairman, national human rights commission, new delhi for intervening into the matter and for getting the applicant justice. [email : [protected]@nic.in ; [protected]@nic.in ]

(s. m. masih - ur - rehman)
Signature of complainant

“power may makes an official corrupt & absolute power makes him corrupt absolutely”.

Shri a. k. dargan 21.05.2013
Circle head (dgm),
Punjab national bank,
Circle office, chanakya towers,
R. block, patna-800001.
Email: [protected]@pnb.co.in

Ref : my letter dated 06.10.2011, 15.12.2011, 02.02.2012, 25.02.2012, 29.02.2012, 04.03.2012, 10.03.2012, 09.05.2012, 20.05.2012, 09.05.2012, 21.06.2012, 18.08.2012 & 16.10.2012.
Reg: invocation of regulation 46 of pnb (employees) pension regulation, 1995 against me on the date of my retirement on attaining the age of superannuation – arbitrary, unreasonable and utterly discriminating order of the authorities of punjab national bank.

Sir,

It is to state that shri j. k. gupta, the then circle head, punjab national bank, circle office, patna has invoked regulation 46 of pnb (employees) pension regulations, 1995 vide letter no. hrd: mr: ret dated 30.09.2011 on the date of my retirement on attaining the age of superannuation without furnishing any detail.

The letter says : “ on attaining the age of superannuation on 30.09.2011 you are hereby relieved today from the bank service. your retirement dues have been settled as per the regulation 46 of pnb (employees) pension regulation, 1995.”

No clear, rather misleading information has always been provided by the cpio/faa of pnb circle office, patna & pnb ho: new delhi; co patna and pad ho new delhi. I was astonished when I have not been paid the sanctioned amount of commutation of pension and amount of gratuity sanctioned under the payment of gratuity act, 1972 duly received by circle office patna for onward payment to me on the basis of facts that the regulation 46 of pnb (employees’) pension regulations, 1995 was not having any effect on these two terminals. aggrieved with this apartheid approach of pnb management I have been compelled to lodge complaints (with their protracted follow up) with the authorities like circle head, punjab national bank, circle office, patna; gm hrd/pad, punjab national bank, head office, new delhi & cmd, punjab national bank, head office new delhi to know how these two terminals had not been released/paid to me, but all efforts gone in vain without bearing any fruits. none of my complaints have either been acknowledged or replied. still we are proud of saying that we are having “ grievance redressal policy” for implementation of code of bank’s commitments to customers in our esteemed organization, punjab national bank.

Under rti act only I have in receipt of your letter hrd:misc dated: 23.05.2012 send to the dy. general manager ho: pad new delhi (from the cpio patna), from which it has been confirmed that bank is illegally withholding my above two terminals without any justification.

Sir, the letter signed by ch says:

“ [ shri rehman was retired from the bank service on 30.09.2011 and in terms of ho letter pad:mr: 31332 dated 17.09.11 terminal dues of shri rehman was settled as under:

in terms of regulation 46 of pnb (employees) pension regulations, 1995 “ an employee who has retired on attaining the age of superannuation or otherwise and against whom any departmental or judicial proceedings are instituted or where departmental proceedings are continued, a provision pension, equal to the maximum pension which would have been admissible to him would be allowed subject to adjustment against final retirement benefits sanctioned to him, upon conclusion of the proceedings but no recovery shall be made where the pension finally sanctioned is less than the provisional or the pension is reduced or withheld etc either permanently or for a specific period”.

In view of the above gratuity amount has not been paid to shri rehman and he is getting provisional pension equal to maximum pension but without any commutation.] ” (is reg. 46 of pnb pension regulation has been amended by ch patna by including the word “ but without any commutation”?)

Sir,

under payment of gratuity act 1972, the employer has not been enshrined any power for withholding the gratuity rather there is provision of punishment to employer for non payment of gratuity under section 9 (2) & 9 (2) proviso of pga 1972.

furthermore, there is no provision under regulation 46 of pnb (employees) pension regulations, 1995 for withholding of commutation of pension.

Sir, as an educated and senior officer/authority of punjab national bank can you agree with the following prepositions:

(1) a person has been awarded minor penalty by the disciplinary authority [say under regulation 4 (a)] of punjab national bank officer employees’ (discipline & appeal) regulations, 1997. can he be malafidely punished under regulation 4 (g) of punjab national bank officer employees’ (discipline & appeal) regulations, 1997 also or under any other regulation or under any other act?
(2) a person has been sanctioned gratuity under the payment 0f gratuity act, 1972. can his gratuity be withheld by invoking provision of some other regulation?
(it is well established fact that in view of overriding provisions contained in section 14 of the payment of gratuity act 1972, the provision of gratuity under pension rules will have no effect).
(3) a person against whom bank has settled his terminal dues by invoking provisions of regulation 46 of pnb (employees) pension regulations, 1995 [although illegally, arbitrarily, with malafide intention] on the date of his retirement. can his commutation of pension be withheld by invoking provision of some other regulation after his retirement?

Sir, the reply must be a big “no”.

Sir, I am crying for justice since 01.10.2011 but the same has not meets the end of justice. my case depicts a sorry state of affairs. pnb functionaries having statutory powers blatantly abused to the detriment to the rights of the employee. the attitude seems to be that the authority can abuse power with no answerability having sole motive of victimizing the employee.

Sir, I am furnishing the history of the case in brief for your judicious consideration to override the misleading information provided by your team:

 a complaint was lodged by one shri doman das and 10 other borrowers against shri p. n. singh, the then manager pnb punpun (dist. no. 2909) [presently dgm zao kolkata] alleging some irregularity in the disbursement of irdp loan with police station punpun on 25.04.1990 and accordingly fir was lodged against shri p. n. singh and one shri b. singh alleged to be his middleman on 25.04.1990 by punpun police vide p. s. case no. punpun - 40/1990 (state vs p. n. singh). [copy of complaint & fir already enclosed with my letter dated 16.10.2012].

 at that time I was posted as branch manager pnb pothahi (dist. no. 2947).

 a few drafts have been issued by bo: punpun and were payable and paid at bo: pothahi.

 the bank has got thoroughly investigated the whole affairs by deputing two senior officers – one from ho and another from zo patna in the year 1991. one was some vigilance inspector from ho and another was shri p. n. prasad, the then senior inspector. after submission of their report, bank has found that there was no fault as well as no irregularity on the part of mine, and accordingly the disciplinary authority of punjab national bank after applying his mind has decided that further action against me in that matter by the bank is unwanted and is not called for, and subsequently dropping the ssc against me in the year 1991 itself. however in case of shri p. n. singh it was instructed to “keep staff side against sri p. n. singh in abeyance till the case is pending in the court is decided”. communication to this effect was sent by the zonal manager zonal office patna to regional manager regional office patna “a” vide zo letter dated 12.10.1991. (may be verified from bank records at co & ho) [ a reference letter dt. 08.05.2000 already enclosed with my letter dated 16.10.2012]
 in the final form submitted by the police on 31.07.1998, my name was dragged into the case maliciously without any substance. the police say that I was not to order for payment of two drafts on 27.03.1990 issued by bo: punpun and payable at bo: pothahi as a paying banker.

 both the drafts in question were genuine and paid as per system & procedure of the bank.

 that on the other hand bank after getting the whole affairs thoroughly investigated and examined by the competent higher authorities of the bank exonerated me vide order dated 10.12.1991, as there is nothing on record that any loss or damage has been caused to the bank either in terms of money or reputation by any act/omission of mine & neither is there finding that the respondent had committed any misconduct in discharge of his duties. the payment of two genuine drafts in question were ordered for payment by me as branch manager of paying branch was strictly in accordance with system & procedures of the bank, for which I was bound to do. [it is height of affairs on the part of pnb that when the state/bank has not incurred any loss then which of the recovery bank wants from me by invoking reg. 46 of pnb pension regulation?].

 when my promotion to mmg iii was due in 2000, a pseudonymous complain was lodged with zo patna against me in the said case. the then zonal manager zo patna (despite of the reply of then srm shri b. c. nigam that staff side decision has already been taken in the matter by the competent authority, and the order stands communicated to rmo vide zo letter dated 12.10.1991 enclosing the copy of the order) instructed srm patna”a” to get a fresh investigation by some senior official especially to investigate again that the draft relating to 02 loan accounts in question for which police has made accused sh. s. s. m. rahman were genuine and payment of the same has been made as per system and procedure of the bank. accordingly ldm patna was deputed to investigate the matter. again authorities has come to the conclusion that both the drafts were genuine, their payments were made strictly in accordance with system and procedures of the bank & found no mistake or irregularity in the payment of the drafts by the paying banker of which I was the incumbent incharge at the relevant period and accordingly file was closed at ho and I was promoted to mmg scale iii. (may be verified from bank records at co & ho ; copy of letter dt. 10.10.2000 & 17.10.2000 in support has already enclosed with my letter dated 16.10.2012)

 again in the year 2004, a pseudonymous complaint was lodged by some fictitious person in the name of shri lal mohan yadav, leader rastrya janta dal (non existent person) against some officials including me & sri n. k. niranwal, the then srm patna “a” (presently gm pad ho). the matter was got investigated by izo patna through vigilance officer, in which no truth was found and there after file was closed by ho (may be verified from bank records at co & ho as well as from sri niranwal presently gm ho himself).

 further on my retirement on attaining the age of superannuation, it is smelt that some people of vested interest from the available records of circle office patna hatched a criminal conspiracy, and accordingly pseudonymous complaint was generated and lodged through email on the email id of [protected]@pnb.co.in;[protected]@pnb.co.in; v. [protected]@pnb.co.in; [protected]@pnb.co.in; [protected]@pnb.co.in; [protected]@pnb.co.in; [protected]@pnb.co.in; [protected]@pnb.co.in and the authorities without verifying the genuineness of the complaint/identity of the complainant came into quick, swift and rapid action. they have taken the decision of invocation of regulation 46 of pnb (employees) pension regulation, 1995 against me on the date of my retirement on attaining the age of superannuation which is arbitrary and unreasonable, utterly discriminating and irresponsible conduct & behavior. the hurried and secret action of authorities without going through their own records, without giving me an opportunity to be heard and the action violating the basic cvc and bank guidelines (cvc & bank guidelines already enclosed with my letter dated 16.10.2012) is not to be said as honest & bonafide act, as it “want of good faith”, clearly reflecting victimization, completely violating the principles / law of natural justice having basic error. the role of manager-law, bank’s lawyer ……… seems to be dubious on the basis of following malicious and misleading informations submitted to ho by the circle office patna:

1. the bank advocate’s (dictated report) reporting my case as “money scandle” in his inspection report.
2. the bank’s advocate in his inspection report falsely stated that he has pleading my case before the court of law whereas the fact is that I do not know him and never hired his services.
3. the chief manager circle office patna without verifying the facts, send the opinion of advocate along with his own false, fabricated and misleading observation that allegation against me is defalcation of money while making payment under irdp scheme to beneficiary) vide his letter dated 16.08.2011 to ho.
Can the hon’ble pnb authorities will take action against the officials for their such malafide, corrupt practices & their wicked acts?

Sir, when I have sought information from cpio (cm)/faa (ch) circle office patna, cpio (dgm mard)/faa (gm mard) ho: new delhi & dgm/gm pad ho that why regulation 46 of pnb (employees) pension regulation, 1995 has been invoked against me, you must be ashamed by hearing their altogether 05 false & misleading replies that” criminal case is pending against me before the cjm court patna and judicial proceedings are in progress”.

Sir, it is to bring to your kind notice that no criminal case was or is pending in the cjm court patna against me.in the instant punpun ps case no. 40/90 state vs p. n. singh and others (not state vs s. m. m. rehman & others as reported by you to ho) pending against others including me, the charge was not framed in the last 23 years. can it be safely said that judicial proceedings are in progress?

Sir, I have already enclosed the copy of bail granted to me in the instant case by the honb’le court of law vide my letter dated 16.10.2012, which will definitely open the eyes of pnb management that allegation against me is whether money scandal and defalcation of money in sanction/disbursement of loan or it is merely payment of two genuine drafts of meager amounts as paying banker.

Now the said punpun ps case no. 40 of 1990 (state vs p. n. singh) against me in which my name was belatedly & falsely dragged and implicated by the police while submitting the final form on 31.07.1998 has since been quashed by his lordship the hon’ble patna high court vide their order dated 17.05.2013 and I have been discharged from the liability leveled against me in the said punpun ps case no. 40 of 1990.
(the above order of hon’ble patna high court is with the ch patna, pad ho and our worthy cmd too).
Even before the above judgement dated 17.05.2013, I have already provided you sir with the judgments of honb’le patna high court and different other honb’le courts including supreme court of india earlier on payment of gratuity under the payment of gratuity act, 1972 on 20.05.2012 followed by my letters dt. 21.06.2012, 18.08.2012 & 16.10.2012, but still my terminals are not released.

Sir, the silence on the part of pnb management even after the judgement of his lordship the hon’ble patna high court vide their order dated 17.05.2013 can be treated as denial of justice?

Keeping in view of above facts it is therefore once again requested that your honourable good self will look into the matter personally from your own desk for meeting the end of justice without further delay as there must be some limit for harassment, humiliation and victimization.

With regards,

Yours faithfully

(s. m. masih-ur-rehman)
Ex. senior manager, pnb, circle office, patna.
Pf no. : 31332
Email : [protected]@gmail.com ; [protected]@ymail.com ;
Address: chand colony, khagaul road
phulwari sharif, patna - 801505.
Mobile no. [protected].

Copy to: shri k. r. kamath cmd punjab national bank to look into the matter judiciously on the following facts please:
sir,
(1) there is no provision in regulation 46 of pnb employees’ pension regulation, 1995 for withholding of commutation of pension and this fact has been again & again brought before the ch (patna circle), gm (pad ho), your honourable goodself but it is rigidly, arbitrarily & illegally not released even after > 22 months of my retirement.
(2) there is no provision in law to withhold gratuity of an employee by any employer when the gratuity has been sanctioned under payment of gratuity act, 1972. under this act there is provision of forfeiture of gratuity under section 4 (6) only.
The provision of withholding of gratuity in regulation 46 of pnb employees’ pension regulation, 1995 is applicable only for those gratuity which was sanctioned under regulation i. e. under regulation 46 of pnb (officers’) service regulations, 1979.
(3) the said punpun ps case no. 40 of 1990 (state vs p. n. singh) against me in which my name was belatedly & falsely dragged and implicated by the police while submitting the final form on 31.07.1998 has since been quashed by his lordship the hon’ble patna high court vide their order dated 17.05.2013 and I have been discharged from the liability leveled against me in the said punpun ps case no. 40 of 1990. now the bank has no option & fake excuse for still withholding the terminals.
I am sure that the ch patna circle must have realized their mistake by now and must have recommended my case (representation dated 21.05.2013 duly receipted by him) to you for justice.

It is earnestly requested that my this representation may please be acknowledged and grievances be redressed without further delay please.

(s. m. masih-ur-rehman)
Ex. senior manager, pnb, circle office, patna.
Pf no. : 31332
email : [protected]@gmail.com ; [protected]@ymail.com ;
Address: chand colony, khagaul road
phulwari sharif, patna - 801505.
Mobile no. [protected].
Place : patna
Dated: 26.05.2013

“ honesty may be harassed, humiliated & victimized but never defeated”.

Read full review of Punjab National Bank
Hide full review
ComplaintsBoard
R
1:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Punjab National Bank window dressing, fraud & forgery

Shri Shiv Kumar Gupta
CVO cum GM,
Punjab National Bank,
HO: New Delhi

Senior bank officials working as Branch Head or Regional Head or Circle Head or Zonal Head or Central Head, all have barring some exceptions resorted to window dressing in the past and it is their mastery in art of window dressing that they continued to be blessed with one after other promotions superseding honest performers. Shri Joginder Kumar Gupta Previously Circle Head (AGM) Punjab National Bank, Muzaffarpur Circle, Presently Circle Head (DGM) Patna Circle and Shri K.L.Bareja Previously Circle Head, Arrah Circle are renowned personality in the field of financial irregularity, fraud & forgery. One such example was episode of Muzaffarpur :
- A front page highlighted news published in Dainik Jagran against Shri Joginder Kumar Gupta Previously Circle Head (AGM) Muzaffarpur Circle & Shri K.L.Bareja Previously Circle Head, Arrah Circle for hatching criminal conspiracy, fraud & forgery in illegal transaction of Government fund (DDC Muzaffarpur) amounting Rs. 40 Crores on 6.12.2010, which gives bad name to Punjab National Bank.
- Again highlighted front page news published in Dainik Jagran against Shri J.K.Gupta the then Circle Head, Punjab National Bank, Muzaffarpur Circle for his ill doings violating all norms of PNB & RBI on 7.12.2010.
- The DDC Muzaffarpur has instructed Senior SP vide his letter dated 6.12.2010 to investigate the fraud made on the instruction of Shri J.K.Gupta to Branch Manager BO: Khabra Road by opening a fictitious account no. [protected] in the name of DDC Muzaffarpur.
- The DDC Muzaffarpur has also constituted 3 member committee to investigate the whole affairs.
- The matter was to some extent suppressed by issuing a press note on 6.12.2012 by Circle Head Muzaffarpur by apoliging and assuring for rectification of the financial irregularity criminally conspired by the previous Circle Head. Further to somehow patch up the tarnished image of Punjab National Bank the then FGM (Shri Srinivasan) alongwith Shri J.K.Gupta and current CH met the DDC & DM Muzaffarpur on 7.12.2010 apoliging and begging pardon from the state authorities for the financial crime made at the behest of Shri J.K.Gupta.

It is shame on the face of PNB that after this episode Shri J.K.Gupta was promoted from AGM to DGM and Shri K L Bareja transferred to HO, place of his choice.

They not only resorted to window dressing for deposits but also for advances.RBI never took notice of it or one may say that they indirectly supported this unhealthy and unethical practice prevalent in public sector banks in the name of achievement of targets.

Bank officers paid abnormal rates of interest for short term deposits and achieved the target of deposits. Bankers then motivated high value borrowers to withdraw their unavailed portion of sanctioned limit on closing days and park the same in their deposit account. In this way they made artificial jump in deposits and advances in last few days of closing year or closing quarter.
This fraudulent method of achieving target jeopardized the career of hundreds of senior officers who did not resort to window dressing and these officers were sidelined, posted at critical places and finally rejected in all promotion processes. There have been hundreds of senior officers who are expert in window dressing of advances too. They arrange short target valued clients to avail short term loan even if the corporate do not need and finally compensate them in different ways.

These corrupt bankers have caused huge loss to banks by paying abnormal interest for short period and by providing sub-PLR rate on advances to big clients who obliged them during closing period. All this caused huge loss to tax payers, investors and those who kept their hard money in saving deposits. Not only this these officers played big role in creation of bad assets in banks and finally writing off of big values loans .Volume of NPA was always concealed by these clever bankers and now on CBS they are getting exposed . Gross NPA of banks has made a new top and gone beyond control.

Finally when bank incurred loss or earned less profit, even wage revision of staff was treated by Ministry in casual manner and ultimately all staff had to bear with nominal or negligible rise in their wages.

Who will after all punish these corrupt officers who have been using their flattery and bribery powers to buy the good wishes of ministers and RBI officials and who have been buying even vigilance officials to close their files related to corrupt activities?
After all why RBI officials and Ministry of Finance maintained silence for decades together is a mystery? Most of senior banks have got blessing of some ministers or some officers in MOF or RBI and this is why they not only get before-time promotion but also get safe exit at the time of retirement even if they committed hundreds of irregularities in their posting at various offices.

It is earnestly requested that the working of Muzaffarpur and Patna Circle of Punjab National Bank may please be investigated to bring the corrupt practices in lime light going on there.

Yours’ Sincerely

(Smt. Rekha Devi Gupta)
Aghoria Bazar, Muzaffarpur – 842001
Email: [protected]@yahoo.com
Date: 17.3.2013
.

Read full review of Punjab National Bank
Hide full review
ComplaintsBoard
R
2:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Punjab National Bank financial irregularity, fraud & forgery

Shri Shiv Kumar Gupta
CVO cum GM,
Punjab National Bank,
HO: New Delhi

Senior bank officials working as Branch Head or Regional Head or Circle Head or Zonal Head or Central Head, all have barring some exceptions resorted to window dressing in the past and it is their mastery in art of window dressing that they continued to be blessed with one after other promotions superseding honest performers. Shri Joginder Kumar Gupta Previously Circle Head (AGM) Punjab National Bank, Muzaffarpur Circle, Presently Circle Head (DGM) Patna Circle and Shri K.L.Bareja Previously Circle Head, Arrah Circle are renowned personality in the field of financial irregularity, fraud & forgery. One such example was episode of Muzaffarpur :
- A front page highlighted news published in Dainik Jagran against Shri Joginder Kumar Gupta Previously Circle Head (AGM) Muzaffarpur Circle & Shri K.L.Bareja Previously Circle Head, Arrah Circle for hatching criminal conspiracy, fraud & forgery in illegal transaction of Government fund (DDC Muzaffarpur) amounting Rs. 40 Crores on 6.12.2010, which gives bad name to Punjab National Bank.
- Again highlighted front page news published in Dainik Jagran against Shri J.K.Gupta the then Circle Head, Punjab National Bank, Muzaffarpur Circle for his ill doings violating all norms of PNB & RBI on 7.12.2010.
- The DDC Muzaffarpur has instructed Senior SP vide his letter dated 6.12.2010 to investigate the fraud made on the instruction of Shri J.K.Gupta to Branch Manager BO: Khabra Road by opening a fictitious account no. [protected] in the name of DDC Muzaffarpur.
- The DDC Muzaffarpur has also constituted 3 member committee to investigate the whole affairs.
- The matter was to some extent suppressed by issuing a press note on 6.12.2012 by Circle Head Muzaffarpur by apoliging and assuring for rectification of the financial irregularity criminally conspired by the previous Circle Head. Further to somehow patch up the tarnished image of Punjab National Bank the then FGM (Shri Srinivasan) alongwith Shri J.K.Gupta and current CH met the DDC & DM Muzaffarpur on 7.12.2010 apoliging and begging pardon from the state authorities for the financial crime made at the behest of Shri J.K.Gupta.

It is shame on the face of PNB that after this episode Shri J.K.Gupta was promoted from AGM to DGM and Shri K L Bareja transferred to HO, place of his choice.

They not only resorted to window dressing for deposits but also for advances.RBI never took notice of it or one may say that they indirectly supported this unhealthy and unethical practice prevalent in public sector banks in the name of achievement of targets.

Bank officers paid abnormal rates of interest for short term deposits and achieved the target of deposits. Bankers then motivated high value borrowers to withdraw their unavailed portion of sanctioned limit on closing days and park the same in their deposit account. In this way they made artificial jump in deposits and advances in last few days of closing year or closing quarter.
This fraudulent method of achieving target jeopardized the career of hundreds of senior officers who did not resort to window dressing and these officers were sidelined, posted at critical places and finally rejected in all promotion processes. There have been hundreds of senior officers who are expert in window dressing of advances too. They arrange short target valued clients to avail short term loan even if the corporate do not need and finally compensate them in different ways.

These corrupt bankers have caused huge loss to banks by paying abnormal interest for short period and by providing sub-PLR rate on advances to big clients who obliged them during closing period. All this caused huge loss to tax payers, investors and those who kept their hard money in saving deposits. Not only this these officers played big role in creation of bad assets in banks and finally writing off of big values loans .Volume of NPA was always concealed by these clever bankers and now on CBS they are getting exposed . Gross NPA of banks has made a new top and gone beyond control.

Finally when bank incurred loss or earned less profit, even wage revision of staff was treated by Ministry in casual manner and ultimately all staff had to bear with nominal or negligible rise in their wages.

Who will after all punish these corrupt officers who have been using their flattery and bribery powers to buy the good wishes of ministers and RBI officials and who have been buying even vigilance officials to close their files related to corrupt activities?
After all why RBI officials and Ministry of Finance maintained silence for decades together is a mystery? Most of senior banks have got blessing of some ministers or some officers in MOF or RBI and this is why they not only get before-time promotion but also get safe exit at the time of retirement even if they committed hundreds of irregularities in their posting at various offices.

It is earnestly requested that the working of Muzaffarpur and Patna Circle of Punjab National Bank may please be investigated to bring the corrupt practices in lime light going on there.

Yours’ Sincerely

(Smt. Rekha Devi Gupta)
Aghoria Bazar, Muzaffarpur – 842001
Email: [protected]@yahoo.com
Date: 17.3.2013
.

Read full review of Punjab National Bank
Hide full review
ComplaintsBoard
P
1:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Punjab National Bank discrimination on the basis of scheduled caste

Case of discrimination on the basis of caste and injustice.
Appeal and reconsider your decesion¬¬¬

Baldev raj mahi, s/o sh. ram asra,
Nawanshahar (pb)
Ex-manager,
Dated: 30-04-2012
Baba deep singh nagar,
Saloh road,
Backside k. c. palace, nawanshahr (punjab)
Distt. sahid bhagat singh nagar

Sh g. s dubey
The general manager
(appellate authority)
Personal adminstration division.
Punjab national bank,
Head office, 7, bhikaiji cama place,
New delhi-110066

Regarding : ill-legal change sheet dated 05/10/2009 saved upon sh. b. r. mahi – appeal and reconsider your decision. a case of discrimination on the basis of schedule caste
Sir,
Vide your order dated 10/12/2011 my appeal against major penalty of compulsory retirement imposed upon me by the disciplinary authority of general category i. e dgm,
Circle office, hoshiarpur has been rejected by yourgoodself. I want to submit following facts for your kind perusal and reconsideration in the above matter please. I am sending this appeal for reconsider of illegal decesion withour reading my whole appeal 100 pages on the direction of cmd sh. k. r kamath pnb new delhi
Respectfully it is submitted that I talked to sh. k. r. kamath cmd pnb head office new delhi on phone on the aforcesaid subject. I am very thankfull to cmd for giving me a patient hearing on phone. it has given me a hope that my case will be considered on merit, sympathetic and humantrian grounds.
I submit as under for kind perusal and as favourable consideration I am sending this case to sh. g. s. dubey gm pad head office pnb new delhi on the direction of the chairman and managing director pnb head office new delhi on his residence phone for reconsider your illegal decision without any basis or any evidence or any prove

1) I am shocked to see this decision without any base and going into merits of the case. I was hoping that you will decide the case after going through the facts of the case. you did not care to go into the details of the case and my appeal dated 14/9/11 fully. I asked for the documents from the bank to defend myself but these documents were not supplied to me before the enquiry.
2) appeal means that you should have gone through the whole case and give your independent decision, but the decision taken by you is fully based on the facts presented by lower authority against whose decision appeal has been made, who all were belonging from general category and who all discriminated against me on the basis caste as I belong to scheduled caste.
3) lower authority presented the whole case in a biased manner and presented the case in a wrong manner. the wrong facts presented by lower authority have become the basis of your wrong illegal decision whereas you should have studied the whole case in an impartial manner to give justice.
4) most of the charges which were proved against me while I was away to a foreign country. my leave was duly sanctioned by competent authority which is on record. this fact has been concealed by lower authorities from your good self. copy of passport is enclosed herewith for your kind perusal which clearly shows that during this period I was away from india.
5) on 17/5/2005 I was posted in bo rahon and charges relating to this period have been proved against me, how this is possible to prove charges against me and not against the manager working in bo, usmanpur my predecessor.
6) all loan a/cs has been fully secured with collateral security and there is no apprehension of loss to the bank. these facts has been wrongly communicated to yourgoodself by the officers who belongs to general category who all discriminated me on the basis of caste as I belong to scheduled caste.
Extenuating grounds
7) that as per relevant facts of the case, the fdr was to be prepared by debit to sf account on 11-12-2008 for which, vouchers were prepared and the same were dealt with by the cto and sh. harpal singh, 2nd man in the branch. they both have signed the vouchers in token of having effected the transactions in the books of the bank and also signed the issued fdrs but inadvertently the sf account of the party was not debited by making the entry in the system. it was presumed by the party and by all of us that this sf account has been debited whereas it was not debited. but the fact remains that a sum of rs.5.12, 000/- always remained in sf account in credit of the party which is evident from the exbt m20 (b) thereby showing the credit balance of rs.5, 12, 000/- on 01-01-2009 and thereafter on 16-08-09 rs.5, 16, 000/-. it is also added that in terms of exbt d6 which is a letter of the branch dated 02-05-2010, it has also been confirmed by the branch that as on 11-12-2008, the outstanding amount in the sf account remained rs.5.50 lac. that the bank has never remained short of funds because in the sf account more than rs.5.10 lac always remained and later on, od a/c was also adjusted by debit to the sf account. bank has not suffered any financial loss and the error has been inadvertent. the fdr was prepared in the hand shri dalwinder singh, cto, it was signed firstly by sh. harpal singh, dy. manager and there after he has also not gained anything as rs.5.50 lac remained in credit at a lower rate of interest 4%. sh. dalwinder singh has been charge sheeted on other grounds but not in connection with this error.
8) loan was sarctioned – for purchase of plot and not for repair and renovation of house. moreover the loan a/c has been closed
9) in car loan a/cs joint rc’s was in the record file now both these accounts has been closed.
Case of the defence
10) that the charge has been proved without any evidence, without any document relating to domicile, without an examination of any witness thereby confirming the respective distance relating to the villages barnala kalan and nawanshahr and thus, it has been a case of no evidence.
11) that the allegation has been proved on the basis of dead evidence vide exbt m131 (a-g) which is nothing but a circular wherein it is not provided that the villages in question were situated at a distance of 15 kms from bo usmanpur.
12) that the gravity of the charge has not been significant because the loan account of taranjit pabla has since been closed on 28-10-09 from the fdrs and sf proceeds which have been under bank’s lien and that too within a period of less than two years.in this case, the date of sanction is 10-06-07 and the account was closed on 18-10-2009 for which, fdrs and outstanding amount in sf account to the tune of rs.7.40 lac have been under bank’s lien against sanction of loan rs.7 lac.
13) that in the case of suresh madaan and vishal madaan, the loan was sanctioned and disbursed by sh. m. l. ahuja on 15-10-2007 when I was on leave w. e. f.13-09-2007 to 29-10-2007 and was in abroad vide exbt d48.
14) that gravity of the charge is not cognizable under any of the circumstances and it does not warrant a harsh punishment of my compulsory retirement from the bank’s services when I have been in the age group of 49 years only with remaining service of more than 10 years period.
15) the decisions of various high court / supreme court have not been relied upon while giving your judgements.
16) when ever any error /mistake has been committed by some one, the punishment imposed must be according to the gravity of the offence. you while giving your decision has totally relied upon the facts presented by lower authority who all belong to general category and you are also belonging to general category and not going carefully into the minute details of the case and spoiled the whole career of someone.
17) that I always received meritorious and appreciation letters for my working as incumbent incharge.
18) that my track record has been unblemished.
19) that I had already put clean and clear service of 27 years in the bank and thus, it was necessary to see my track record of 27 years period.
20) that there is no fraud in any of the cases except at the most may be foolish bonafide inadvertent procedural lapse, if any.
21) that my wife has since been expired after prolonged expensive illness.
22) that I have no son to take care of my family affairs.
23) that I always received meritorious and appreciation letters for my that I have three daughters for their education and marriage.
24) that I am suffering from the disease of flaria which is uncureable.
25) that I have no other source of income.
26) that I do not have any past savings or funds in any shape or form or even I am not in a position to continue my family members with food, clothing, education, medical care and to discharge all other social and substantial and subsistent requirements for survival and to live with honour and dignity in the society.
27) all sympathies as human being are required.
28) that I was not the only person in the branch whereas all other officials have been exonerated for the same course of lapses and only I have been discriminated in the matter.
29) prayer
30) than an opportunity of personal hearing may kindly be accorded under the principles of natural justice, even if the same is not provided under any of the regulations, so that I may be heard properly, patiently and sympathetically.
31) that a lenient view may kindly be taken in the matter because at this age of about 50 years, I am unable to get employment anywhere whereas my wife has already expired, I have three daughters who are school and college going requiring financial assistance for their education and marriage whereas I am already suffering from flaria in my leg which is un-cureble in the medical science. I have no other source of income whatsoever it may be and at the same time, I do not have any deposits or saved earnings in the past because lot of expenditure was incurred on the treatment of my wife etc.,
32) that the order of ‘compulsory retirement’ is extremely disproportionate, unreasoned, harsh, shocking to the conscious of a reasonable man keeping in view that I have not been a beneficiary, there is no fraud case and the bank has not suffered any financial loss. thus, the punishment is liable to be modified as reduced.
33) you are requested to study the whole appeal of myself numbering into 100 pages yourself and take some personal pain / interest to amend your wrong and illegal decision and not to spoil the career of someone casually
34) I will file the review petition separately after knowing from yourgoodself about the reconsideration of your decision
35) please give me reply of your decision in yes or no on my address or my email id.

Thanking you,
Yours faithfully,

(b. r. mahi)
(baldev raj mahi)
Pf no. 52135
Manager pnb, ldm office hoshiarpur (punjab)
Phone no : [protected]
Email id : [protected]@yahoo.com
Date may 3, 2012

Read full review of Punjab National Bank
Hide full review

Punjab National Bank Reviews 0

Looks like Punjab National Bank has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Punjab National Bank, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Punjab National Bank complaint handling

Punjab National Bank reviews first appeared on Complaints Board on Dec 23, 2007. The latest review regarding transaction of rs. 1970.00 was posted on Nov 22, 2018. The latest complaint not working in txn time was resolved on Dec 26, 2014. Punjab National Bank has an average consumer rating of 3 stars from 53 reviews. Punjab National Bank has resolved 22 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Punjab National Bank Contacts

  2. Punjab National Bank phone numbers
    +1 (800) 180-2222
    +1 (800) 180-2222
    Click up if you have successfully reached Punjab National Bank by calling +1 (800) 180-2222 phone number 0 0 users reported that they have successfully reached Punjab National Bank by calling +1 (800) 180-2222 phone number Click down if you have unsuccessfully reached Punjab National Bank by calling +1 (800) 180-2222 phone number 0 0 users reported that they have UNsuccessfully reached Punjab National Bank by calling +1 (800) 180-2222 phone number
    Customer Service
    +1 (800) 103-2222
    +1 (800) 103-2222
    Click up if you have successfully reached Punjab National Bank by calling +1 (800) 103-2222 phone number 0 0 users reported that they have successfully reached Punjab National Bank by calling +1 (800) 103-2222 phone number Click down if you have unsuccessfully reached Punjab National Bank by calling +1 (800) 103-2222 phone number 0 0 users reported that they have UNsuccessfully reached Punjab National Bank by calling +1 (800) 103-2222 phone number
    Customer Service
    +1 (800) 180-2345
    +1 (800) 180-2345
    Click up if you have successfully reached Punjab National Bank by calling +1 (800) 180-2345 phone number 0 0 users reported that they have successfully reached Punjab National Bank by calling +1 (800) 180-2345 phone number Click down if you have unsuccessfully reached Punjab National Bank by calling +1 (800) 180-2345 phone number 0 0 users reported that they have UNsuccessfully reached Punjab National Bank by calling +1 (800) 180-2345 phone number
    Credit Card Helpline
    +1 (800) 180-2223
    +1 (800) 180-2223
    Click up if you have successfully reached Punjab National Bank by calling +1 (800) 180-2223 phone number 0 0 users reported that they have successfully reached Punjab National Bank by calling +1 (800) 180-2223 phone number Click down if you have unsuccessfully reached Punjab National Bank by calling +1 (800) 180-2223 phone number 0 0 users reported that they have UNsuccessfully reached Punjab National Bank by calling +1 (800) 180-2223 phone number
    Balance Enquiry
    +91 120 249 0000
    +91 120 249 0000
    Click up if you have successfully reached Punjab National Bank by calling +91 120 249 0000 phone number 1 1 users reported that they have successfully reached Punjab National Bank by calling +91 120 249 0000 phone number Click down if you have unsuccessfully reached Punjab National Bank by calling +91 120 249 0000 phone number 0 0 users reported that they have UNsuccessfully reached Punjab National Bank by calling +91 120 249 0000 phone number
    100%
    Confidence score
    Customer Service
    +91 112 804 4907
    +91 112 804 4907
    Click up if you have successfully reached Punjab National Bank by calling +91 112 804 4907 phone number 2 2 users reported that they have successfully reached Punjab National Bank by calling +91 112 804 4907 phone number Click down if you have unsuccessfully reached Punjab National Bank by calling +91 112 804 4907 phone number 0 0 users reported that they have UNsuccessfully reached Punjab National Bank by calling +91 112 804 4907 phone number
    100%
    Confidence score
    Customer Service
    +91 120 461 6200
    +91 120 461 6200
    Click up if you have successfully reached Punjab National Bank by calling +91 120 461 6200 phone number 2 2 users reported that they have successfully reached Punjab National Bank by calling +91 120 461 6200 phone number Click down if you have unsuccessfully reached Punjab National Bank by calling +91 120 461 6200 phone number 0 0 users reported that they have UNsuccessfully reached Punjab National Bank by calling +91 120 461 6200 phone number
    100%
    Confidence score
    Credit Card Helpline
    +91 120 230 3090
    +91 120 230 3090
    Click up if you have successfully reached Punjab National Bank by calling +91 120 230 3090 phone number 2 2 users reported that they have successfully reached Punjab National Bank by calling +91 120 230 3090 phone number Click down if you have unsuccessfully reached Punjab National Bank by calling +91 120 230 3090 phone number 0 0 users reported that they have UNsuccessfully reached Punjab National Bank by calling +91 120 230 3090 phone number
    100%
    Confidence score
    Balance Enquiry
    More phone numbers
  3. Punjab National Bank emails
  4. Punjab National Bank address
    Plot № 4, Sector -10, Dwarka, New Delhi, 110075, India
  5. Punjab National Bank social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Punjab National Bank Category
Punjab National Bank is ranked 96 among 414 companies in the Banks category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.