Purity Products
Reviews and Complaints

I bought the trail size and not even 3 days later they took not only the $3.95 for shipping but aslo $79.95 twice out of my account. Now I get no return email are nothing. This is all my emails back ansd fouth with these peoples!Dear dawnine pomisino

Thank you for your purchase of 1xGreen Tea Purity FREE .

We have successfully processed your order.

We hope you enjoy the items that you have purchased.

We deeply appreciate your business and hope to hear from you soon.

Your order ID is: GT107555

Total Charges: 3.95

Statement on your credit card would appear as DESCRIPTOR: PURE-G HEALTH [protected]

If you have any questions regarding your order, please do not hesitate to reply me with questions, such that we may be able to resolve any issues as swiftly as possible.

Your item(s) will be shipped and you should expect them within 8 - 10 business days.

Thank you and best regards!

Customer Support
Hi,

Thanks for your email.

As stated from our previous emails;

Please let me know:

1. The amount that was deducted from your card

2. The charge descriptor that appears on your card's statement

I will be most happy to assist you on this matter thereafter.

Best regards,

Dave Holt

Customer support

You people took $79.95 from my checking account and I want it back not only did you took it out once but twice in the same day, read the email and you would know what I’m request or inquiry about.

From: Customer Support [mailto:michael.[protected]@gmail.com]
Sent: Friday, June 26, 2009 3:40 AM

Subject: Re:

Hi,

Thanks for your email.

Kindly note that we are unsure of the assistance required.

Do let us know your request or inquiry in full detail.

I look forward to hearing from you.

Best Regards,

Sean Cassidy

Customer Support

Acaipowerblastoffer.com

----- Original Message -----

To: Customer support

Sent: Wednesday, June 24, 2009 10:35 PM

Subject: RE:

Hi,

Thanks for your email.

Please let me know:

1. The amount that was deducted from your card

2. The charge descriptor that appears on your card's statement

I will be most happy to assist you on this matter thereafter.

Best regards,

Drake Summers

Customer support

Amazingtrial-greentea.

----- Original Message -----

To: Customer Support

Sent: Friday, June 05, 2009 6:58 AM

Subject: RE: GT107555

Okay but why were two payments of 79.95 taking out you people are just going round and round without telling me why was two payment taking out. I what my 79.95 back in my account or I will go to the BBB and my lawyer. I am tired of playing with you. Because there is no reason for two payment taking out on the same day.

From: Customer Support [mailto:[protected]@gmail.com]
Sent: Thursday, June 04, 2009 10:38 PM

Subject: Re: GT107555

Hi,

Thanks for your email.

I apologize for the confusion.

The terms and conditions surrounding this sale were displayed on check out and on our site as well.

http://www.amazingtrial-greentea.com/termsandconditions.php

They do state that when you order the risk-free trial of our product, your card will be charged only $5.95 shipping and handling (or more depending on your country). You will have a full 14 day free trial period from your original order date to decide if our item is right for you.

Do kindly note that the 14 days trial does start from the date of the order. At the end of your 14 day trial period you will be charged $79.95 for the trial bottle you received.

The amount billed was for the bottle received as the trial period has lapsed.

Please remember that most customers see significant /noticeable results after using our product consistently for 3 months.

As always, please do not hesitate to email me if you have questions.

Thank you,

Kim Sanderland

Customer support

----- Original Message -----

To: iron man

Sent: Wednesday, June 03, 2009 12:12 AM

Subject: RE: GT107555

I don’t want to order this stuff I want to return it and don’t take any more money out of my account you have took two payment and all I received is the trail pack, I have cancel this account out.

--------------------------------------------------------------------------------

From: iron man [mailto:[protected]@gmail.com]
Sent: Monday, June 01, 2009 10:38 PM

Subject: GT107555

Dear

Thank you for participating in our trial offer of 1xGreen Tea Purity FREE

We hope you enjoy the items that you have purchased.

As you have not emailed us that you would like to return us the unused portion of the pills at the end of 15 days, we thank you for the acceptance of our product and we have now charged your order GT107555 $79.95 for the product received.

Statement on your credit card would appear as PURE G HEALTH

If you have any questions regarding your order, please do not hesitate to reply me with questions, such that we may be able to resolve any issues as swiftly as possible.

Thank you and best regards!

Customer Support

Hi,

Thanks for your email and update.

The refund amount would be: US$ 79.95

I will get our billing department to process the refund straightaway and you should receive it on your end in another 6 – 8 business days.

Do let me know once you have received the refund for the double charge. Haven’t receive it yet!

Best regards,

Mark Sutherland

Customer Support

----- Original Message -----

From:

To: Customer Support

Sent: Wednesday, June 03, 2009 6:48 AM

Subject: RE: Your GT107555 Order is successful

You keep tell me to return the product to you but all I received was the trail order nothing more but yet you took two payments of of my account I want a full refund. And believe me you can have your trail packet back.

--------------------------------------------------------------------------------

From: Customer Support [mailto:[protected]@gmail.com]
Sent: Wednesday, June 03, 2009 9:11 PM
To:
Subject: Re: Your GT107555 Order is successful

Hi,

Thanks for your e-mail.

If you are not fully satisfied with current or future shipments, you may return the unused portion of the product within 15 days of receipt for a full refund less shipping and handling, and a 20% restocking fee.

Here are the detailed return instructions:

=========================

Please return the entire order to the following address:

Name : Lin SX

Address (street) : Guangzhou shi san yuan li 57 hao

Postal Code : 510400

City: Guangzhou

Country : China

Please use USPS (Local Post Office) for returns, returns via UPS or FEDEX are also accepted.

IMPORTANT: When returning a product from the U.S.A. or

International location, write the following statement on the

box:

Goods Returning to Original Shipper

Defective Item, No Commercial Value

Value for Customs $1 USD

==========================

We apologize for the inconvenience and appreciate your cooperation in this matter.

Please let us know once the order has been sent back, and we will likewise arrange for a refund less charge to your credit card.

Alternatively, do consider keeping the item for a discounted price of USD$39.95 to avoid the hassle of returning it.

I look forward to hearing from you.

Best regards,

Drake Summers

Customer support

Amazingtrial-greentea.com

----- Original Message -----

From:

To: Customer Support

Sent: Monday, June 01, 2009 7:18 AM

Subject: RE: Your GT107555 Order is successful

5/26/2009

Description:
Card Purchase PURE-G-HEALTH [protected] CY

Transaction Type:
Debit

Amount:
$79.95

5/26/2009

Description:
Card Purchase PURE-G-HEALTH [protected] CY

Transaction Type:
Debit

Amount:
$79.95

I have no problem if I would have got this stuff within a time frame of one week to ten day after I order it. But I received it three weeks after order it. Not only that you people took two payments out the same day. Also all I have received is the trail pack. So I would like my full payments of 79.95 for both times it was taking out of my account and an address to send the trial pack back to you.

--------------------------------------------------------------------------------

From: Customer Support [mailto:[protected]@gmail.com]
Sent: Sunday, May 31, 2009 12:55 AM
To: Subject: Re: Your GT107555 Order is successful

Hi,

Thanks for your email.

I apologize for the confusion.

The terms and conditions surrounding this sale were displayed on check out and on our site as well.

http://www.amazingtrial-greentea.com/termsandconditions.php

They do state that when you order the risk-free trial of our product, your card will be charged only $5.95 shipping and handling (or more depending on your country). You will have a full 14 day free trial period from your original order date to decide if our item is right for you.

Do kindly note that the 14 days trial does start from the date of the order. At the end of your 14 day trial period you will be charged $79.95 for the trial bottle you received.

The amount billed was for the bottle received as the trial period has lapsed.

Please remember that most customers see significant /noticeable results after using our product consistently for 3 months.

If you are not fully satisfied with current or future shipments, you may return any unopened containers within 15 days of receipt for a full refund less shipping and handling, and a 20% restocking fee.

As such, I have spoken to my manager and he has agreed to allow you to keep the already sent bottle in lieu of sending it back to us at a partial discount of USD$20 off.

As always, please do not hesitate to email me if you have questions.

Thank you,

Kim Sanderland

Customer support

----- Original Message -----

From:
To: Support, Myfreegreentea

Sent: Thursday, May 28, 2009 9:53 PM

Subject: RE: Your GT107555 Order is successful

I do have a problem you took to payment of 79.95 out of my account twice and now it causes my account to over drawn are you going to pay my over draft fee. I did cancel this account because I just received it last Wednesday, in a packet from China and they said I had a fourteen day trail but didn’t received it until after the trail was over I want a full refund back into my account for both amounts of 79.95

--------------------------------------------------------------------------------

From: Support, Myfreegreentea [mailto:[protected]@gmail.com]
Sent: Friday, May 15, 2009 1:20 AM
To: Subject: Your GT107555 Order is successful

Dear

Thank you for your purchase of 1xGreen Tea Purity FREE .

We have successfully processed your order.

We hope you enjoy the items that you have purchased.

We deeply appreciate your business and hope to hear from you soon.

Your order ID is: GT107555

Total Charges: 3.95

Statement on your credit card would appear as DESCRIPTOR: PURE-G HEALTH [protected]

If you have any questions regarding your order, please do not hesitate to reply me with questions, such that we may be able to resolve any issues as swiftly as possible.

Your item(s) will be shipped and you should expect them within 8 - 10 business days.

Thank you and best regards!

Customer Support

--------------------------------------------------------------------------------

From: Customer support [mailto:michael.[protected]@gmail.com]
Sent: Wednesday, June 24, 2009 8:25 PM
To:
Subject: Re:

Hi,

Thanks for your email.

Did you order from us? I am having difficulty finding your order in our database.

Let me know the site you ordered from and your order ID or email that you used when placing your order and I will get back to you immediately.

Best regards,

Dean Miles

Customer support

Acaipowerblastoffer.com

----- Original Message -----

From:
To: Customer Support

Sent: Monday, June 22, 2009 2:13 PM

Please let me know when you will but putting my money back in my account.

This company is a big fat fraud diet product.

HELP ! Im in the Uk and ordered myfreegreentea and power colon cleanse - as trials paying only the P&P. I notified them within the time scale as per the terms and conditions and told them to cancel any future orders. Ive received no further pills but so far they have taken £100 every two weeks from my credit card. My credit card company have told me they cant stop the payments going out - EVER ! even if I cancel my card! Something to do with it being a subscription and they cant cancel that. Ive explained I have documentary proof of my cancellations - now approx 40 emails to the company - Ive had to instruct solicitors here in the UK but I have to see a specialist this week for an idea how to take this further. At this rate if I cant stop it I will end up bankrupt and lose my house - I havent stopped crying ! Can anyone suggest anything !? I just dont know how this kind of thing can be allowed in todays day and age. I have completely complied with the terms and conditions but this company goes under several names in several countries.

I live in Dubai and few weeks ago I've placed an order for both Green Tea Purity and Colon Cleanse elite products. As per their terms and conditions, you should receive the product and try it within 15 days free trail (that was not true, after 14 days they billed my credit card the product full amount 80 $ each) and in case you don't want to receive any further products, you should return the empty container so they would not bill your credit crard in the future.

Well, I received the products after 24 days of placing the order, and even though I wrote to them 100 times explaining that they should not bill my credit card until I recieve the products and try it first, they went ahead and billed my credit card anyway again 80 $ Each.

Not only that, but they shipped the products via the worst and cheapest mail service, despite the fact that I paid 30 $ shipping fee for each product. It took me long time to get to the mail office and the containers was in a very bad shape (squeezed).

This is a scam, I had to block my credit card and replace it immediatly. These companies do not have any ethical responsibility.

No one learn for free, my advice is to stay away from these online scams ! It did cost me a lot to know that.

Robin

I agree with a previous lady who picked up on this scam. I ordered my FREE sample and it arrived along with the 'COLON CLEANSE ELITE' that was handily advertised on their website and read that I just had to pay shipping & handling fees, fair enough. 14 days later which by the way was only 2 days after I had actually received these pills I was charged 2 amounts of $79.95. When I tried to find contact details other than the 'contact us'link there was no information available. When I tried to reply to an email that told me my bank account had been charged with the above amounts the email came back by postmaster as 'doesnt exist' how very convenient.
My family are extremely angry with me for being so stupid as it obvious that this is a scam especially as my husband now been olut of work for 11 weeks and with mortgage, loans and utility bills going unpaid or being returned I have wasted over £100 that could have put food on our table. Does anybody else know or have a contact for this company?

I had similar problem to those already posted. Unfortunately I had ordered the two 'free' trials for Green Tea Purity and Power Colon Cleanse. Did not realise these pills were to be sent back within 14 days, however, as they were sent from China it was past the 14 day deadline before I actually received it, although I have only received ONE 'free' sample of the Power Colon Cleanse and none of the Green Tea. However I have been billed £50.04 TWICE from the Green Tea company and the same from Power Colon Cleanse and have received no more items. Tried sorting it out with bank but I have to send every bit of correspondence to them to try and sort out and they will have to get the 'companies' to prove that I knew I was setting up a subscription. It's a nightmare, cus Im already £150+ out of pocket for nothing! I have rang the Customer Support number where the girl (obviously a call centre) told me it was definitely now cancelled, however she could not tell me why I was billed twice for items not received, or indeed what the return address would be if I DID receive any items and needed to return them! I feel so stupid as what was supposed to be a free trial has cost a packet! I have cancelled my credit card this morning but was told by my Card Services that they cannot guarantee that they will not get money from the new card as they do not know what way the thing was set up in the first place. My bank are trying to resolve this matter for me, but im not hopeful to get a refund!

Let me know if anyone has had a positive outcome following one of these scams!

Thanks

S

Never order the free trial. these two businesses are sister companies and they are total scammers. they send the "free trial" so late and don't answer emails telling them you don't want their stupid product on purpose so they get to charge you the full amount. i'm still trying to get money back from them. absolute thieves.

I ordered green tea on line then got a funny feeling that they may charge my card(as I work for a bank I see this all the time) so I decided to cancel the card to prevent them taking any further money. I received the free trial on th 15th day (so much for a free trail) however I had called them and left several messages to cancel and followed this up by emailing them twice within the 14 days(via my hotmail so then you have proof). If you contact them via their homepage you have nothing to fall bk on. Then I began to receive emails from 4 different people to advise my card was declined. I just spend the past 2 weeks emailing them advising they were informed that I requested them to cancel the order and return the items. Just got an email with a returns address asking me to send bk to china! and they offered me the green tea for $39.95. Scam scam scam! Beware, I was lucky but v easy to get caught with these companies. I started cambridge diet instead and going to stick to that as its going great, wouldn't even trust taking the tablets now.

sign up for free trial online, called in and canceled...said no additional charges would hit my account...a month later $74.95 was charged to my account. Called company refused to refund money. I complained about the bottle being received with absolutely no information of future monthly charges to my account, said that they would stop future monthly charges...This is a scam in hopes that most people will not catch it in time and that they will probably being able to collect $74.95 atleast twice before knowing it. They also told me that it was a 12 day trial and that I was supposed to call in 12 days...actually know in 12 days and feel the product working. What company says you're start feeling miracles in 12 days. far fetched.

We ordered green tea purity & expected to pay only $5.95. Our credit card was then charged with $79.95 without authorisation ! When we checked the terms & conditions it states that the product should be returned after 14 days should you not want it. Interestingly, the terms & conditions state $5.95 in numbers & then state seventy nine ninety five in letters, so if you scan read it looking for no.'s it is'nt immediately seen. Wot a con. They also took the money after only 4 or 5 days us having the product in our possession. We have now emailed them asking for a full refund & for information to return the product.
Based on the above comments, i'm not sure if we will receive a response.

Emails come from IRON MAN, so be careful...

Purity needs to be held accountable for its seedy and cruel business practices .The internet just keep piling up complaints on Purity.As a near Customer victim of the Company. I did a little research in the Company after I fell victim to a radio advertisement on free products and a shipping cost only. After submitting my credit card number I started having second thoughts on my actions.But I waited for the product to arrive, but not before calling the Company several times to report that I did not receive the product in the time as said.I then called again to cancel all future unauthorized charges on my credit card, a major complaint from most of thier customers reporting on the internet. Be foreworned doing business with this company when it offers free products and shipping cost only. Unauthorized charges to your account will occur 99.9% of the time.

Please cancel these orders

Order ID: PC131375

Order ID: [protected] and my membership

This is useless

I order Evoxin from a radio ad. WWMD also stated, that I would be refunded for shipping cost. I sent the rebate on 10 Feb and they received it on 15 Feb. I noticed that I was being charged $29.95 for February...I called and cancelled, the young lady said that she would fix that in their system...THEN I was charged again in March...and they TRIED to charge my card again in April. I called and spoke with Sicilia and she claims that I never called and cancelled and that she could not refund the previous charges. You can imagine how suprised I was to file a complaint and SEE ALL the numerous complaints from this very same company, with almost the same fraudulant activities. Please email me: [protected]@hotmail.com and tell me what will or can be done to bring this company down and stop their illegal practice.

Thank you,
Daniel Spencer

Purity Products advertised a Free Trial of one of their products for joint pain on my local radio station - all you pay is shipping. I called to order it and specifically asked what the total amount my credit card would be charged was - 9.95 - I asked this a couple of times. When the product came there were 5 tubes in the box not just the free trial. The bill was for 9.95 plus a rush shipping charge I did not ask for so the total was 14.95. Then I find that the they have set me up on an auto ship for these things and they are something like 50 dollars each. Mind you they have already sent several extra in this first box with the free trial. When I finally track down someone to speak with I am told that they do not offer free trials only risk free trials and I am mistaken - that I must have asked for the rush shipping or they would not have sent it that way and that I need to send the product back with some convoluted but very specific shipping requirments in orded to not be charged the $150.00 and to end the auto shipping of more product. I am out 14.95 plus the money to send it all back and it is my fault not theirs - right.

I have heard the commercial several times since and it does, in fact, say Free Trail and not Risk Free Trial as the company rep claimed. Either way this company is not on the level and should be hit with some sort of fines for flase advertising.

I T IS GETTING PRETTY BAD WHEN YOU BELIEVE YOU CAN TRUST PEOPLE.EVERY DAY YOU THINK THERE IS SOMEONE LIKE OPRAH, WHO WOULD NOT LIE OR MISLEAD YOU, BUT, ONCE AGAIN WE ARE DECEIVED BY OUR BLIND FAITH THAT YOU CAN TRUST PEOPLE. I MADE THE MISTAKE OF BUYING THE ACAI BERRY, WHICH WAS ON DEC 4TH AND SO FAR HAVE ONLY MANAGED TO BE CHARGED FOR THE FREE! SAMPLE AND BOTTLE OF PRODUCT THAT I HAVE YET TO RECEIVE, TOTALLING ABOUT $90.00 THIS IS ABSURD.

WERE"S MY MONEY

My husband order the 'free, you only pay shipping' Omegaberry Fish Oil Caplets. He authorized only $7.95 for shipping, this was two weeks ago and now today they have taken $100.00 out of my checking account ! Things are never free. They will get a phone call from me tomorrow, and better reverse this charge or else. BE WARE OF SCAMMERS! !

I would like to know how Purity Products got my name, address and credit card number without my knowledge. They mailed vitamins to me for "Free" (1 Pkg. Ultra-Pure Omega 3) that I did not order and now they want me to pay shipping fees. That is how they make their illegal money. Not by selling the product but by collecting outlandish shipping fees.

I am sending the vitamins back unopened and I will pay the return shipping gladly to the US Post Office but I will not pay Purity for shipping a product I did not order or want. I am going to file a formal LEGAL complaint to the authorities. They are stealing credit card numbers and addresses from unsuspecting internet users.

Everyone should file complaints with the police, when they are scammed.