Redi Set Go Xpress reviews and complaints

I TOTALLY AGREE WITH THE NON STICK SURFACE BEING POORLY MADE. SINCE BEING AN OWNER OF THIS LOW GRADE PRODUCT, AND USING THE PROVIDED FOR SPATULA, THE SURFACE ON MY UNIT IS ALL SCRATCHED, AND I'VE ONLY USED THE SPATULA DESIGNATED FOR THE USE IN THIS PIECE OF CRAP. I CALLED THE TOLL FREE 800 NUMBER THIS MORNING TO ORDER A FULL REMOVABLE INSERT PAN, AND GOT A FOREIGN REPRESENTATIVE WHO COULD BARELY SPEAK ENGLISH. NOT ONLY IS THIS A PIECE OF CRAP PRODUCT, THE COMPANY IS OUTSOURCED TO A FOREIGN CALL CENTER TO HANDLE IT'S ORDERING, AND CUSTOMER SERVICE COMPLAINTS. THE GALL THIS COMPANY HAS TO ADVERTISE A PRODUCT THAT IS SO INFERIOR TO WHAT THEY ADVERTISE. AND ONE MORE THING, THE TIMER ON MY UNIT WORKS SOMETIMES, AND YET DOESN'T WORK THE REMAINDER OF THE TIME. I'VE BURNER MORE FOOD, BECAUSE THE TIMER STICKS, AND DOESN'T LET ME KNOW THE FOOD IS DONE. I HAVE TO MONITOR IT CONSTANTLY. REALLY FOLKS, STEP UP TO THE PLATE, AND COUNT YOUR LOSSES.

VERY UNSATISFIED,

RON CARBONNEAU
47 SMITH ST APT 301
PORTLAND ME. 04101

PS. YOU COULD SEND ME A FULL INSERT PAN AT NO CHARGE TO COMPENSATE FOR YOUR LOUSY PRODUCT.

Same problem here. Was ordering the 'special deal' of buy 1, get 1 but shipping charges were $30. They also were charging me for an additional set that I did not order, and a membership I did not order. It took several calls and emails to get the wrong one cancelled. I received it in quick time, used it 3 times without being impressed and noticed after the 3rd time that the nylon spatula which shipped with it had scratched the surface of the inside already. When I looked at the return policy, I would have had to pay for the shipping back (as far as I could tell) and they would not refund the original excessive shipping and handling which would have come to over half of what I paid. Anyway, it is a cheaply-made product, is not non-stick surfaces, and you could buy a much better product in any store for half the price. I am too embarrassed to give the "free one" as a gift now. Lesson learned!

I purchased 2 redi set go machines. I used both machines cooking ribeye, onions and mushrooms. the browning sauce that was recommended burned the cooking surface real bad and timers do not work on either machine. I got screwed with both machines. plus there is not even a 1-800 to contact. If I would have known this info, I would never have purchased items. I will stick with machine that I can rely, like the George Foreman products. I wish cathy mitchell would see this e-mail and respond with good service.
Ben

I recently brought a new red cooker. I have the first cooker and still use it. It is gray with the divided bottom. I brought my first red cooker quite some time ago, used and used it until the black coating on the bottom started to flake off. So I decided it was time to buy a new one! I didn't like the idea of getting black coating in my food. I thought the phone order ordeal was horrible! I felt very nagged to death about the other deals and offers. What part of NO doesn't this company understand? I stayed on the phone for many many minutes and said NO over and over again! Next, I called my credit card company and put in a complaint and stated I only wanted the cooking pan and nothing else! If any other charges appeared on my statement, the credit card company and I planned to stop payment, I did only get charged for the red cooker and nothing else! It was a total pain to go through all of the above! BUT this is what I am totally upset about - I used the new red cooker once and my husband used it once. We use cooking spray, nothing metal, because we have two other cookers before this last new one - only 2 uses and the black coating is coming off the bottom! YUCK!

I agree. Customer service is very. very, poor! At the end of the phone order, I, too, had no idea what I had ordered. No way to talk to a human being. I immediately went to the computer and left a message to cancel EVERYTHING! I'm not going through that again. No matter how much I think it may be a practical item. The home page states that you can call customer service 9:00-6:00 eastern time Friday-Sunday, but the message at customer service says Monday-Friday. This has to be a scam, just confusing people into buying things they don't really want. I think I will call the BBB. If it comes, I will write on it return to sender, and if charged shipping costs, I will complain, not only to the BBB, but as someone mentioned here, the Attorney General in my state. Ah...taken care of. I called my credit card company and my card is blocked.

Just made the mistake of talking to the machine and now have additional payments to deal with. when I asked to talk with a supervisor they hung up on me. When I called back they wanted money just to talk to a rep. This company is a fradulant piece of ###.

My Redi Set Go plugins are too big and will not go into the outlet.. Please reply to: RingwoodD@aol.com or call me at [protected]. Thank you. Sara Ringwood

CUSTOMER SERVICE IS HORRIBLE~! I HAVE NOW CALLED FIVE TIMES TO CANCEL MY SUBCRIPTION AND MY ACCOUNT IS STILL GETTING CHARGED AND I AM STILL GETTING PANS AND RECIPES! STOP THE MADNESS~ THERE IS NO LINK ON THE WEBSITE NO WHERE I CAN VERIFY ANYTHING!
The idea is good~ the product is cheap and customer service SUCKS!

I called the customer service department (located in Manila, Phillipines) and spoke with someone who had limited English skills. He was not very interested in my concerns about the automated hard-sell phone system, only about getting my credit card# (Warning sign #1). When I asked where the corporate headquarters are located, and requested their address, he wanted to know why I wanted to know (Warning sign #2). I finally had to be insistent about speaking with a manager who also wanted to know why I needed the corporate address (Warning sign #3).

I explained that even though I responded "No" throughout the phone order, I was concerned that I'd been subscribed to one or more unwanted services and would be charged. She insisted that this was not true (hard to hear - sounded like a party in the background).

Based on the reports filed here, I will take action to prevent any unwanted charges appearing on my account, and will file a complaint with the Attorney General of Colorado. In addition to all of the other complaints, a company this evasive and misleading is not a trustworthy repository for a database of credit card numbers.

I agree with all of these people's comments I was done exactly the same way. The customer service # is [protected] I called to cancel my order and they said they could not find my order# either. I told them i WANTED TO CANCEL MY ORDER they said they would call me monday and it would be canceled but will see. I was buying them for my two daughters thought it a safe way for them to make quick meals instead of using the stove. but I got a automated system the was bull@#$! I asumed what you see is what your buying. WRONG they are decietful lyers out to rob you blind recording your yes so they can use it against you and say your agreed. Im a single mom with two girls to support and now there going to rob from me and my family. My mom bought a small and large set they were there older models and she does not really use them she said they are a pain to clean and scratch really easy. What a CHEAP product company brand customer service takes after the person KATHY MITCHELL. I still have know Idea how much there stealing from me either?
disatisfide customer of CAlifornia

I do agree with all above complaints, I ordered Redi-Set- Go-- buy 1 get 2nd Redi-Set-Go unit FREE BUT pay additional shipping & handling charges of $29.90 which brought my total $75.99 & to add insult to injury I never received the 2nd set of cooking pans. I called customer service this morning & was told we can send those item for $14.95 + shipping & handling I told her to tell Kathy Mitchel to shove her machine up her ___& where the sun don't shine. I also agree w/others NEVER ORDER FROM T.V. they are all scam artist, all of us can complain to our local Consumer Affairs & they will help. I know because I had a bad experience with a ontractor & won...
P.S. I better not see any additional charges on my card if so then they will have big troubles.
MSaucey
disatified customer in New York

I totally agree with ball of you . I also ordered on line. Did not want any extras and still got them, called to complain and also e-mailed them. Now the one I got to give as a gift has broke after only a week. This sucks. I am calling and giving them a piece of my mind. Probably won't do any good but will make me feel better