ParetoLogic
Reviews and Complaints

Do not download the "free" trial offer of this program! It is impossible to uninstall it, and it will haunt you forever. Will not show up in list of Programs, but it is there! Company provided suggestions on how to remove FileCure program, none of which work. Be forewarned.

I was told I was getting a $10 discount from $40 to $30 but later they said they were charging $40 to my credit card. Then I was unable to cut & paste my license key according to their instructions so I can`t even use the product.

This is not a complaint about the product itself. I purchased it and it does what it says. I also tried a competing product reg-easy and it was hopeless - it switched off aero support in windows 7 for some reason and I had to spend about 1/2 hour figuring out how to turn it back on again - hopeless. Regcure worked fine - no problems. In fact I rather like the product. I will almost certainly renew when the time comers.

What my complaint concerns is their deceptive marketing practices. They seem to maintain tons of sites they claim to give unbiased reviews of their product. It is obvious to anyone they are not - they simply are scams to trick the unwary. But what they do is make it very difficult to find legitimate reviews of the product from a simple Google search. Such legitimate reviews say the product is fine. But then again they said reg easy was fine as well it it was hopeless.

The other issue is they do not make it clear when you buy the product it is a 1 year license. That is deceptive as well. I then checked to see what the renewal fees were and found when you renew it you get all sorts of other products with it. Yes they claim its free but they are useless to me. I haven no problem with this as long as I don't have to install those other products. We will see at renewal time.

Also I am concerned they may automatically debit my credit card when the time comes for renewal. If they do that then I will definitely register a stronger complaint than this simple warning about deceptive marketing practices. I will also be dropping them a line warning them not do to this.

Thanks
Bill

Hello, I tried using RegCure for my pc to help solve my problems. But it didn't do what I wanted it to do and now I want a refund since I used it for less than an hour of those 60 days.

ParetoLogic - Thank you for your renewal!‏
From: ParetoLogic ([protected]@paretologic.com)
Sent: Fri 1/01/10 7:09 PM
To: Edward Perry ([protected]@msn.com)
Dear Edward Perry,

Thank you for your recent RegCure renewal. To activate your renewal, simply restart your application. There is no need to re-enter the license key.

Provided below is information about your order and the delivery of your additional product(s).

***IMPORTANT! IT IS HIGHLY RECOMMENDED THAT YOU PRINT or SAVE THIS EMAIL AS A REFERENCE!***

The information below is required to install and activate your products and will be necessary should you need to re-install the product or access Customer Support. If you experience any product related problems, please use the support information found below.

============================
PURCHASE DETAILS:

Product Purchased: Renewal Special

Number of Licenses Renewed: 1

Number of New Licenses: 4

=============================
PRODUCT LICENSE KEYS:
NOTE: Pay careful attention when inputting your license key! License keys are product-specific and will only activate the product with which they are associated!

-----------------------------------------------------
RENEWED PRODUCT KEY: 39803-18D20-85F37-7E6D7 (no need to re-enter, simply restart the application)
-----------------------------------------------------
I AM FORCED TO SALES WEBSITE AND THERE IS NO WAY TO UPDATE WITH RENEWAL CODE!

This supposed registry cleaner is in fact worthless and did nothing but harm. Minutes after installing it, my firewall went mad and found a trojan. I had opened no other windows so it had to be from the RegCure Registry Cleaner. The trojan was actually the cleanup30.exe file. No disputing that one, unless the trojan had the same name as the regcure exe file and installed itself simultaneously, but I have a better chance of winning the lottery than of that happening.

There is no contact number and my emails to their (bogus) customer service email address bounced back.

On their website it says, "ParetoLogic is proud to be a Microsoft Certified Partner", so I intend to complain directly to Microsoft.

Additionally, they are a member of the Canadian Better Business Bureau so I filed a complaint. PLEASE do the same --> http://www.bbb.org/canada/.

I also filed a complaint at wwwic3.gov, join me by doing the same there.

If we all complain to both the BBB and IC3 perhaps they will be shut down and will not be able to ripoff others. Complaining here is useful for certain, but complaints at all places will reach more people. Let's band together! The BBB takes complaints seriously and contacts the company in question to see if they attempt to resolve the situation. If the company in question does not respond, they can lose their BBB status.

If I lived in Canada I'd call them or drop by their address to see if it is an empty warehouse or what.

Name:

ParetoLogic Inc.
Phone:

[protected]
Address:

1827 Fort Street, Victoria, BC V8R 1J6
Google map Mapquest map Yahoo map
Business Category:

Computers Software & Services
eMail:

wade.[protected]@paretologic.com
Web Address:

www.paretologic.com
BBB file opened:

December 13, 2004
Business started:

March 2004
Primary Contact:

Gregory K Amlin (VP Operations & Prod.Mgmt.)
Complaint Contact:

Wade MI Clayton (Support Team Manager)
Other Contacts:

Mr. Barry Dodd (VP, Marketing)
Marlee Wilson (Office Manager, ext 2206)

purchased renewed product license plus the limited time offer $49.92 now the program works on a limited bases and there is no way I can find to get help online. The product no longer works completely to repair what it was downloaded for. Would like to just have the product work if not want my money back. http://support.paretologic.com good luck getting any feed back or help.

I purchased software from this company to fix a problem I was having on my computer. It did not do anything. When I call them I only get an automated system that sends you right back to the first promp no matter which option you choose. Also the e-mail adress thry provide is invalid. I would like this charg taken off my card.

Don't buy REGCURE!

Regcure (also known as: Paretologic INC)
1827 Fort St
Victoria BC v8r 1j6
Canada
[protected]
supposed contact is: Wade Clayton

Scammed into believing I was paying $9.95 if ordered today, then minutes later received an email saying my card was charged $49.92. Immediatly I started contacting them. I have waited 3 weeks for a return to my web form contacts & my emails. FYI, once they get your $$$, you are done. They do not offer customer service of any kind, the phone number you find on the net will get you no-where...You will get an automated email saying they take care of service problems within 24-48hrs, with a case number for your problem. Forget it, it will never happen. Supposedly, they have a 60 day money back guarantee, but they make sure that you can never get a hold of anyone to get your $$$ back. Forget trying to contact Safecart (the company that charges the card for regcure/paretologic as well. Also, no communication, they do not return emails, phone number appears to be bogus as well, you will never get a human.

If you are needing customer service/ refund, etc. go to the following web address for the Better Business Bureau in canada, ___ http://www.bbb.org/canada/Find-Business-Reviews/#middle-result

look at the report on them & file a complaint if you need to. I filed my complaint on the paretologic today & will await the bbb to help resolve the issue. Next, I will file my complaint against Safecart (also known as)
REVENUE HEAD OFFICE
788 TOLMIE AVE
SUITE 201
VICTORIA, BC
V8X 3w4

Neither one of them will reply, emails get no response, phone numbers will get you no where. Just go to the bbb and see if you can get somewhere. If I get anywhere, I will come back here and let you know. I am now awaiting a full refund request.

If you buy a license then wait until your existing license expires on all their producs including XoftSpy, etc., you will loose the days since you bought the product. The new license starts the day you bought it. So if you decided to buy a new license since you had extra money this month and even if you wait for 60 days until your existing license expries, your new license will start 60 days ago and you have lost 2 months of use. And, furthermore, when you re-license before the expiration, you have to unregister your existing license with some software package support provides. Not that the product doesn't do what it is suppose to do, the licensing is a scam.

September 2, 2009 searching in the Web for a solution with a minor problem with the installation of Windows Live Photo Gallery, suddenly I receive from ParetoLogic a unexpected free offer to solve my problem with Photo Gallery with a free scan of my computer, because the origin of the problem was in some errors in the register of my computer. I accepted the free scan because the page of ParetoLogic was to me very professional. The scanning, at lightning speed detected the incredible number of 1453 errors in my computer.

After that ParetoLogic offered to me to correct all this fantastic number of errors with a program, named Regcure, for $29.95, at a special price this afternoon of only of $19.95. I accepted the download and finally the price I paid for regcure was another one: $39.94 to my surprise. I paid that with my visa card to solve my problem with the installation of Windoes Live Photo Gallery. I was instructed after the download that I needed to restart my computer to correct the errors, as usual with any download.

After restarting I knew that nI have been victim of an horrible malware, and I had paid my money for a Trojan virus and a rogue, very well designed, that every time boot my computer, the virus made the following changes in my computer without my consent: no sound, no speakers installed (?); no possible restore function to prior date; my settings altered and impossible to access; svchost.exe with an error of memory impossible to read, so every windows program must close after be opened; I made a double click on the icon of regcure and I received the notice:” Windows sockets damaged”; immediately I remove “regcure” to the recycle bin, and I receive this ironic notice : “How are you to correct 1453 errors in your computer?”, also It was impossible to access Internet, the directory was corrupted, etc., the computer needed to start more than 15 minutes !, etc., etc. Finally I receive the next day an e-mail, very long, whith Ja!, ja!, ja! The G-mail hakkers, and more instruction to do with my computer and my printer...

To kill this Trojan rogue virus I had to reformat my internal hard disk, loosing, as you must know, all my files, data and programs in my computer. You know what this means for a serious old professor.

I put an immediate stop payment to this visa transaction to SAFECART, ParetoLogic on line payment processor. But yesterday I received a notice of my Bank that my account has been debited for $39.94 to safecart.com. on 28-09-09. The reason is that I authorized the transaction. That is true, very true.

So, you will understand that I am now asking for a full refund of $39.94 as soon as possible. The reason is that I paid for a solution of a problem but ParetoLogic sold me “a new problem without solution”. This is a misrepresentation and in my opinion a fraud.

Let me end, this long testimonial complaint, with a moral question: How is possible that people with a brilliant intelligence can do this kind of things to unknown innocent people, for fun and money?

A recent victim of ParetoLogic and Regcure

P.S. How is that there is no official control of this kind of misrepresentatation? We, individual custmers don't have other power that to complaint against this unscrupulous people.

I ran registry cure after it talked me into the Free software download which is all you get for free. It found over 300 errors in my registry. When I ran my Norton Utilities it only found 2. Then it turn me to there web site and told me in so many words, Give us your money and will fix all these errors we found for free.

I bought the PowerPack program after receiving a Windows alert regarding a registry problem and found the link to this software from the Windows site (it says it's Windows Certified!). I paid $39.95 for the PowerPack, downloaded RegCure and ran it. Within one day, my computer was hopelessly infected with the Antivirus System Pro virus. So serious was it, that I could not launch any programs and the constant popups on my screen would not allow me to do anything. It cost me an additional $90 to have McAfee remove the virus and one day of my personal time. Never again! I will never recommend this or any other product from this provider.

I purchased Paretologic's RegCure, and for and additional sum of money, also received their Privacy Software. Each time I booted the computer, the Privacy Program would stil be listed, however, it's folder was empty and program's software gone. I contacted Paretologic's Support who of course told me this was the first report of such a problem. They provided a suggestion, which when implemented, did not resovle the problem.

I decided to reload Privacy on a weekly basis and run the program for security. The program would run, after rebooted, the software was again wiped out. After about three weeks of downloading the software and entering the serial key number, I received a computer generated message preventing me from registering the product stati ng that I had loaded the software too many times.

I once again submitted a complaint stating that if they couldn't resolve the problem, I would like a refund for the portion of the cost relating to Privacy Software. I've have yet to receive a reply.

Would appreciate any assistance you may be able to provide.

Thank you in advance.

I ordered software, but it didn;t work on my computer so, i tired to canel but, couldn;t, so they went ahead and took the money anyway. I would like this money back asap. Thank you ann satava

I have email parelogic about their products not being user friendly and I wanted a refund. They sent me a ticket number for my reguest. said it would take 24 hours for a response. that was over a week ago and no response. I sent a second email received same thing and that was 4 days ago. I can not find a phone number and there products do not do what they say.

A contract to clean my computer registry was breached. No email contact or phone number was available to forewarn them about the problem and also to inform them about not charging my cradit card (this must be intentional). My bankers gave me a 1-800 phone number that didn't work. I'm a I.T professional with 40 years of experience. If they could take me for a ride, then Jesus alone could save the others.

Sam Subramanian