Safe Auto Insurance
Reviews and Complaints

Peoples dream choice but I always loved them. I had my car for about 2 months before it was stolen out of my driveway. They broke into a window and found my spare key I had still sitting inside my center console! So they took the car. I did all I was suppose to do, called the police did a report and called my insurance Safe Auto who I have had for over 8 years at the time! A month later my car was found trashed, stripped, totaled! I took pictures and relished it to my insurance. Long story short, they took so long my gap insurance collapsed then they found some BS reason to deny my clam! Can I go after them and win YES, but every attorney I have talked to said it would cost my more then what my car is worth to fight them cause they are known for this BS! Its not just auto, its any and all! When you do win they pay just what the auto is worth but then you still are left with paying for attorney fees! DON’T GET SAFE AUTO IT’S A WAIST OF MONEY! This needs to get out! I was a single mom who has worked hard my life to get what I have and have always been honest thanks to Safe Auto my credit is shot and I am not going to court over the loan company that held my note to my Tahoe they want the full $32K plus there attorney cost. I was told I will loose cause it is between me and then and the insurance didn’t sign a note with them. It sucks thanks to Safe Auto! Its now almost the end of 2010 and this is still going on in my life thanks to, “Safe Auto Insurance!”

Safe Auto is infamous for this. My sister was hit by an at fault driver insured by these thieves. They stalled the same way until lawyers were involved.
Their captive market are troubled drivers. They are the provider of last resort to high risk drivers no other company will insure. If you see a Safe Auto sticker on a car, beware the driver.
The company has been found guilty of ripping off it's agents, too. Google
Lucio V. Safe Auto Insurance Co. They are despicable.

Please file a complaint with the BBB of Central Ohio. Your complaint will be addressed and (hopefully) resolved.

they lied and suck! had my sr-22 expired from mdv no longer needed! safe auto stated i still need my sr-22 and pay 3 months in advance. now thats some BS!right there! lucky i called my local mdv and got all the info needed and some tips on how to avoid stuff like this. i hate being lied to, thank god! no more safe auto for me!

they lied and suck! had my sr-22 expired from mdv no longer needed! safe auto stated i still need my sr-22 and pay 3 months in advance. now thats some BS!right there! lucky i called my local mdv and got all the info needed and some tips on how to avoid stuff like this. i hate being lied to, thank god! no more safe auto for me!

Dawn- what's your claim # per the letter(s) you received from Safe Auto? Lillie

I signed up with Safe Auto on 9/20/2016 I paid $111 to start my policy and it was supposed to be $114 a month witch was higher than my last company however, I just moved to another state and I accepted the increase. Before 2 weeks had passed I received a phone call stating that my mail was coming back to them but it was only notices and to disregard it. I have been in contact with the company since. I had an increase in my policy because they decided to add my roommate who has their own vehicle to my policy (in the initial interview they ask is anyone else living with you and I stated yes). My policy clearly states that I am the sole driver and he is excluded from coverage on my policy. I have called on three different occasions to clear this matter up and to pay my bill they will not take a payment for November from the due date up until today they want a payment of $384 which is well over the 114 for November and December. They are consistent with trying to make me pay for an additional driver that will never use my car. So today I took the initiative to cancel my policy before the 90 day cancellation period was up, I called and the representative gave me a false website but I am willing to go the distance to get answers because these people are SCAM ARTIST and I agree that there should be a class action Law Suite.

Safe Auto is a scam. My first bill was due less than a week after I paid $311 to start my policy, then my next bill was due 2 weeks after that and it was double the original amount I paid. The have billed me for over a thousand dollars in the first month of my policy and claimed it was because they received my signed documents late, which also moved my due date up for the 15th of the month to the 4th! This is outrageous! I'm looking for another insurance company as we speak! I might as well have gone with Farmers or Allstate or something.

I agree! Safe auto tries to reel you in with low prices but the truth is their prices can usually be matched with better coverage. It offers low limit policy/ You can find cheaper elsewhere. Even allstate has a low insurance policy. I have two cars a 2006 and 1999 and they charged me 727 (6 mo premium) for full coverage on the 2006, 500 deductable, no uninsured motorist, no rental reimbursiment and just liablity on the 1999. I searched on the web and found the same exact policy from geico, state farm, progressive for less than 80 bucks. I ended up going with one of the bigger insurees and got full coverage on both cars, 250 deductible, uninsured moterist with rental reimbersment, higher limits of liablity, and RENTER's insurance for around 660 (6mo).
My advice to you is go online and do a search and you will find MUCH much better.

R

Safe Auto is horrible. I had them for nearly two months. From the time we purchased the insurance we started getting notices that our bill was due and our insurance was going to be canceled. My wife called and they said the bill wasn't due until Dec. 29th so they had no idea why I got that notice.

Anyway, I paid the bill on the 27th and everything was OK. Over the next month we were constantly being mailed the same information over and over again. Apparently they must have beeen some notice of due date change buried in the twenty things they mailed us because I was informed on the 27th, the same date I made the previous payment, thhat my insurance was cancled at midnight and it would cost extra to reinstate it.

Looking around the web this appears to be a common thing they do, massive mailings with a due date change in the fine print somewhere. I've also seen a lot of people posting that they are a hassle getting them to pay claims. Stay away from this company

they lied and suck! had my sr-22 expired from mdv no longer needed! safe auto stated i still need my sr-22 and pay 3 months in advance. now thats some BS!right there! lucky i called my local mdv and got all the info needed and some tips on how to avoid stuff like this. i hate being lied to, thank god! no more safe auto for me!

we showed a report and neither the adjuster nor the supervisor has contacted us and we have been on the case for almost 3 months…Adjuster is Gretchen Johnson, and supervisor Kristina Whitney..

Want comp/collision added

My 97 Dodge Dakota was side swiped b4 Christmas by a hit and run driver insured by SafeAuto. Got an assessment where the adjuster added 100, 000 to of dropping the value $700! Purposefully deceitful or completely incompetent! THEY value my truck at $2400… THEY estimated repairs at $2900. They would like to deem my truck a total loss because the value of repair exceeds the value of my truck. I bought my truck for 3, 000 and I've put almost $4, 000 into it to make it reliable. They are willing to pay 2, 400 to buy it from me, if I get my title reclassified to a wrecker title which will make it worthless, then I buy back my vehicle from the for $200, and they send me a check for $2, 200! Isn't it Me who sets the value of my property? If I WANTED to sell my truck tomorrow, I would sell it for a penny less than $4, 000 because that is what it's value is TO ME. It's my property, I COULD sell it for $1, if I wanted to! Why should I either sell them my truck and suffer huge financial loss so they could financially gain because THEIR client damaged MY property! How about they pay for a rental car and cost of all repairs to my property, I regardless of the cost! We'll see but I fear after reading these reviews, they'll try to screw me to the wall and rape me! No thanks, [censored] bags!

In July of 2010 both my sons vehicle and mine were hit by a motorist that had “Safe Auto”, both vehicles were repaired or so they say, my vehicle a 2007 Jeep needed a new lift gate which was replaced with one from a salvage yard…..now keep in mind this is July and no reason for the rear window defroster to be used (when the switch is put on the light would light) come November when this was needed the window would not heat. The vehicle was taken to the body shop where tests were done and then taken to another garage for further evaluation where it was found that the wires were bad inside the window. I then contacted the Ins. Commission who filed a complaint with Safe Auto, the determination was they will not cover it. WHY does the state government body’s let them get away with this. My answer to anyone who is involved with a claim against Safe Auto….good luck & God help you!

I regret being with his insurance company.You can call them the biggest jokers in the insurance world.Their agents just rip-off people.They say one thing and do the other.I called them to get an insurance quote on my car and when they did the numbers, they said I was going to pay $124 every month starting Nov 14, 2012, they also asked me to make an initial payment of $200 dollars which I did on Oct 17, 2012.On Nov 30, they took another $ 248 from my debit card.I called them several times but when they finally picked up I was told they are going to call me back which they never did.would I recommend them to a friend?Hell NO!

Why do you commercials only contain ford vehicles and no other makes of vehicles?

I have carried an insurance policy on my dad, my son and his wife, and one on me and my husband. We live in different towns, and I pay all through my credit card every month and have had my for several years and the other two policies for a year. I pay them in an order of when they came due. Mine, then my fathers, then my sons. I called to pay my dads which came due that evening, and was checking how much my sons would be. They told me that my sons had lapsed that morning. I told them that I felt they cheated me, as it always came due after my fathers. They said I could reinstate for 10 dollars, and I did as they gave me no other choice. Remind you, that I call and pay these every month, on my card all three. Apparently, in another town, 30 min before I paid the bill someone rear ended my daughter in her car. They would not cover it. They cost us money, her license and whatever else happens. Can someone tell me if they know of anything we could do in this matter as they are cheats!

I am a current policy holder of safe auto's. I have used their insurance for over 3 years now. Back in January I was in an accident which was my fault. My car was towed from the scene of the accident, and a few days later to the body shop. Now on my part safe auto did what they were supposed too. On the part of the other driver I am under the understanding that he has yet to be compensated for the accident and injuries as a result of this accident. From what I am understanding they called him with an offer of $5, 000 and he wouldn't take less that $10, 000 on his part of the claim. I could almost understand the other offer to him if they were maxed out on the claim. (Which they were not if he was willing to take $10, 000), but both claims together did not total 25, 000 for policy limits. This to me is outrageous. I pay to be covered, and unfortunately for them I know how to contact this other party involved in the accident. He needs to be compensated also and I will not accept less out of them. If I find out that they have not compensated I will go to court with him and help him any way that I can to get his claim, then I will sue the insurance company for many things including false advertisement, or whatever I can bring against them.

hello my name is Jonabel Villar and i recently was in an accident with one your policy holders. Since day one this has been a horrible experience with safe auto. i have delt with insurance companies before in my life time but so far this has been the worst, most complicated, and unfair treatment i have ever had. First things first i went to my body shop to get my own personal estament on how much it will be to repair my vehicle. they came back to me with a figure close to 6000 dollars. now i didn't expect the insurance company to pay that much but when Will ( the appraiser) did my estimate he came back with an unrealistic number and stated that its because Rothrock uses original parts for the vehicles. Safe auto told me that the estimate from them will only be 3103.18! Almost half the price that rothrock said my car will cost to get it repaired. Markus (adjuster) said they cant do nothing about that and gave a hard time in understanding my concerns. Now comes to the rental while my wife that is 3 months pregnant and we have a 3 year old and we take care of a 5 year old, i went to get my rental at enterprise like Markus stated and they tried to get me into a 2 door Volkswagen beetle. I thought this was UN real! i called Markus and left him a message and he stated that theres really nothing that he can do about getting me into a bigger car. I work at Scott Dealerships the biggest dealer in the Lehigh Valley. With this experience i have had, I'm sorry but i will not recommend any of my guest to Safe Auto.

P.S. The only one that was a good help to me has been Michelle and she just helped me with the police report and making sure i faxed it over.

Dont feel bad, I was in a three car collision that I was not at fault for. Neither Safe Auto nor Old American County mutual will pay a claim. They sent a weasel investigator out to my home asking me weird questions. I don't get why they are arguing with pregnant woman. Its been over a month. I have exhausted all of my emergency funds for rental car fees, it got so bad I had to borrow money. I have my medical bills due May 12 of this year. My car is totaled (yeah no car). I had lost the money to the earnest deposit for the home due to this accident. I have nothing to show for, but debt and no claim payment. I have been distraught and crying since the accident. Everything I had planned for the arrival of my little one does not exist anymore. I can't even afford the car nor a car seat to take my child home in. Safe Auto is cruel and does not pay claims, and I been with them for over a year. They didn't even investigate my hit and run accident properly.