Sears
Reviews and Complaints

Do not let your kids work at sears. They take advantage of paying them minimum wage and are not a positive model of a child's first work experience. My child was accused of under ringing an item (A very minimal amount) , pulled into a room, drilled and made to fill out a form of what they preceived they did wrong, terminated and told them that nothing further would happen. Next thing is they had their law firm send a demand for payment and a large civil penalty. The kid hardly made that much while working there. The law firm could do nothing because they were following directions of sears. Made a call to the store loss prevention manager. We can't afford the penalty and lp stated they would see what they could do. Got a call back, pretty much told that there is nothing that could be done because if they did it for one they would have to do for all. I don't feel the penalty is worth that they call a crime. It's sad that such a large company gets its jollies from screwing up a kid and not giving a second chance to prove themselves. My kid is very upset on what happened and it has made for a very sad work experience. It's sad they thought my child was a great kid and a good worker. Sears just got richer - all the time my kid put in was for nothing and they benefited - because what they paid him, they are now taking back. We have shopped there for years and will never shop there again.

I have been a customer with sears for over 30 years I have always purchased the extended warranty with anything I bought when me and my husband bought our new home it already had new Kenmore appliances in it that where purchased by the builder from sears needless to say after 1 year and a half the front of the stove where the temperature gages are at melted and we had to duck tape it on because when sears service had come out they said it was not covered the warranty was up needless to say now after just 4 years of having a Kenmore refrigerator it went out and the service man again came out and said it would cost 500.oo dollars to fix it the warranty on that is also no good.Well along with all the other unhappy and dissatisfied customers you have now lost another one but why would you care ? What ever happened to the sears that use to care about the customers?

I purchased a Kenmore Electric Range model 790 in 3-2006 and in Nov. 2008 my oven burn element coil shorted out and fell to bottom of oven. The coil melted through. Sears did not want to hear about this as we did not buy an extended warranty just the one year service. The coil also damaged the memory board that controls the oven. They said it was happened and nothing was wrong with the stove. They agreed to pay a little for memory board and labor. I said no because there is a scorch mark into bottom of oven and if I tried to use my self clean I am sure it would be a disaster and blow up or start a fire. I am very angry that a 2 1/2 year range could just happen to have this problem. I am sure it was dedfective from start but I am stuck with having to put another $400. out for a new range. So no Xmas cookies or turkey. THANK YOU SEARS FOR BEING SO GREAT... If they would have told me they no longer care how long a range will last I would have bought extended warrenty.

http://marstokyo.com/microrust.jpg
The above picture shows rust corrosion inside my Kenmore microwave oven less than 4yrs old. Unit has been properly cared for according to owner's manual. Needless to say, it has stopped working.

Cityfone sent me a phone. I thought because it was Sears, it was reliable. I read their rules. I did not want the phone and phoned Cityfone and cancelled their service. I sent the phone back the same day. Now they are trying to charge me $4.86 to my Sears account. I phoned Cityfone, today (talked to Danielle). I phoned Sears who transferred me to their Finance office (Carol at J.P. Chase). I refuse to pay for something I didn't want in the first place and if this is charged to my Sears account without my permission, I will cancel all dealings with Sears. I have been a special customer since 1966 but no one's fool. Catherine

I called Sears on November 1 to have them fix my 4 year old fridge when the compressor broke. They told me first available was November 8th. I got off early on the 8th just to have the repairman call me to inform me he would be ordering my part that day. He would reschedule for the 14th. Ok, two weeks without a fridge is bad, but not as bad as having them call me the 14th at 9 am after we were already at work to tell me that they cancelled my appointment. When I got home from work (early for the 2nd week in a row) I got the message and called. They are now saying they can reschedule me for the 20th or I can wait by the phone daily, never leave the house, and hope someone cancels their appointment so I can be seen.
In addition, the first "Customer service" rep lied to me about his employee id # (Jonathan, # [protected]) and I had to get it from the next rep, both of whom refused to transfer me to a manager, stating the managers don't take customer calls. Really!?!
This is my last Sears appliance.

I bought a Kenmore Power Miser 9 Gas Water Heater from Sears and the pilot light stops working resulting in cold water all the time. I called Sears and their Service not only sucks but they refuse to honor their warranty for free parts, I bough the water heater in December 2005 and it has a 9 year warranty. The parts are free of they are defective in workmanship or material. But to get the free parts under the waranty, you have to pay their service technician to order the part. But they cannot get to you for at least 2 to 3 weeks, when you can call a local licensed plumber to do the work for you the same day. Or if youwant to pay for the parts, that's alright with Sears, and they will send them to you. But in order to get the free parts under the warranty you have to use their technician to order the parts. What a scam. I will never buy anything from Sears and hopefully everyone else that can read this will never nbuy an appliacne from Sears as their service sucks and they do not honor their warranties.

Bedroom Set (Christie)
Sears Canada
Trinity Drive
Moncton, New Brunswick, Canada
Moncton, Ne E1G 21J7
CA
www.sears.ca

I bought a bedroom set for my mother in law who was very sad to move in a new senior home.

I wanted to have the bedroom organized before she could move in.

I told the salesperson that there would be nobody in the room and the delivery company had to ask the staff to open the door. The delivery day was set for thuesday.

The delivery company didn't get the instruction and knocked on the door, waited a little bit and left. They didn't leave a notice nor tried to call me.

On Wednesday, after many phone calls to Sears, they told me they could only deliver the furniture on Thursday, again between noon and 6 p.m.

I decided to hire a moving company to pick up the furniture at Sears warehouse because my mother was moving on that day. Sears has refused to compensate me.

When I opened the boxes, I found out that some screws were missing to assemble the bed. I call the salesperson and she told me that she could only get the repair man in 48 hours or I can get the screws myself at any hardware store.

I went to two hardware stores to find out that this type of screws are specially made for furniture and they didn't carry it.

At 6h30 pm. I went to Sears store and I asked the manager if I could get the screws from the bed on their floor model. I explain that I had a 95 years old lady that didn't have a bed to sleep on that night. She told me that this was out of question and I had to wait until Friday to have the repair man. She also blame me for not being in the room a the delivery day meaning that I would have had to wait from Noon to 6 pm in an empty room.

Sears was only 3 hours to close and she could have had the repair man come to the store the next day to fix their floor model. She was very cold and firm in her decision.

I told her that I could return the furniture and she replied that if it was going to make me happy to go ahead.

Then she went to her desk and handed me the Customer Service Center (which is a call center) and file a complaint.

Well, this customer service toll me the same thing and added that he could have the screws sent to me in a week. He also added that they didn't mind if I would return the set.

Sears Canada didn't show any effort in fixing their mistakes (delivery and bedrooms parts) in a reasonable time for a 95 years old lady.

I had bought a bedroom set for my son in July from BARNABY'S FURNITURE in Moncton and I had a SUPER service. They even installed the bed and put on the mattress they didn't sell me.

IF I EVER BUY FROM SEARS FURNITURE, IT WILL BE BECAUSE I HAVE NO OTHER OPTION.

I UNDESTAND THAT PEOPLE CAN MAKE MISTAKES BUT I HAVE NO RESPECT FOR PEOPLE WHO DON'T CARE, LIKE THE FURNITURE'S MANAGER IN MONCTON.

I bought Kenmore dryer in Sears on October 18, 2008 (copy of the sales receipt is enclosed). At the time of purchase, the delivery was scheduled for October 24, 2008 and I provided two telephone numbers (as it appears on the receipt) asking the salesman to list my cell phone number as the primary number for contact. The Sears’ delivery system is very inconvenient. When I came home from work the night before the delivery, I found a message on my home answering machine stating that the delivery has been scheduled between 3PM and 5PM next day. The call was made to my home number regardless of my inquiry. At the day of the delivery, October 24, I had to leave my work at 2:30 (my regular working hours 8AM-5:30PM) to be at home on time for scheduled delivery. When I came home, I found a message from Sears on my home answering machine that the dryer is not going to be delivered. No explanation was provided in the message. When I called Sears asking for the reason, the representative told me that the dryer was not found in the warehouse. The delivery was rescheduled for October 27. Again, the message from Sears regarding the delivery time was made to my home phone regardless of my several inquiries to do it to my cell phone. This time it was scheduled between 8AM and 10AM. On the delivery day at around 9AM, while waiting for the delivery, I decided to call Sears and check if the delivery truck is on its way. To my great surprise, I found out that the delivery was cancelled due to the bad weather. The cancellation message was recorded in the Sears computer system at 6:45AM that morning by the route ID No. 1158003. I would like to emphasize that it was 40°F outside and sunny, and I had no calls from Sears regarding cancellation. If somebody from Sears called me at 7AM, I would have gone to my work, not wasting my time. If I didn’t call, I would have waited even longer for nothing. I rescheduled the delivery again for Sunday, November 2, 2008. After so many discrepancies, I decided to call Sears Friday to confirm the delivery day and the phone number to call, and found out that the delivery is scheduled for Saturday, not Sunday. On top of that I found out that Sears had the wrong cell phone number. Ironically, I was told that it is impossible to change the phone number in the system. Again, no calls from Sears had been made regarding the change.

My dryer was delivered on Saturday, but it had silver control panel instead of white one as I requested on the purchase day.

During this whole ordeal, I lost 5 hours of work, spent a lot of time on the phone with Sear delivery system representatives, and eventually delivered the wrong-colored dryer.

I would like to recover a reasonable measure of damages I sustained.

Olga Kadish

I purchased a Sony Wega 42'' TV. I was contacted by Sears later on to purchase Ext warranty to PROTECT our self. Since then the TV flashes that projection light life is ending. Called Sears 800# to be told that light is covered for one year only. I stated that we were never informed at purchase that there was or that this could even be a potential problem, only to be told there was nothing they could do on their end. I then contacted the manager at Sears in Drumheller only to be told that there was nothing he could do and that i should demand my warranty money back ( good luck ) and that there was onis on me to be informed as to what i was buying. I indicated that he as the seller should have inform me abought what he was selling. The light is worth $300.00 (thanks for nothing.)

I bought a washer 2 yrs ago and paid for the maintenice .I have had repair out to my house 6 times in 2 months and it still isn't fixed right. Every time i make an appointment, They cancel it .There customer service is terrible

I bought a washer from Sears and I was told I will receive a $60 mail-in-rebate. I mailed all the receipt and the paper to the assigned address. After several weeks, I received a letter that they did not receive the receipt. It was a lie. I called the 1-800 mail-in-rebate number, I told them the receipt was included with the mail-in-rebate form. They just ignored it. I was told then I should fax my Sears card purchase receipt and fax it. I faxed the recipt of credit card purchase from the website, as I was directed and mailed it also. After calling several weeks later, I was told they never received the receipt. I asked what about the fax and second letter with credit card purchase receipt, they have no entry of it. I knew it was a fraud, since I spent about $5 for faxing and mailing letters. However, I have decided never make a purchase from Sears. Very disappointing experience. Bhatt

Ordered a Kenmore air filter (Sears item# [protected] Mfr. model# 85244) on October 5th. At the time, it was shown as being in stock and ready to ship. My delivery estimate on my receipt is Oct 8.

After waiting 4 business days with no shipment notification, I contacted Sears CS via email on Thursday night. They informed me that it would ship Saturday the 11th. On Monday the 13th, I still had no update, so I emailed again. Finally at that point they inform me that it's back ordered at their "Customer Fulfillment Center".

I replied to them and ask what needs to be done to cancel my order. They say they have sent it to cancellations. This was Oct 13. Today I noticed my card had not been refunded and the order still shows as processing. I called their 800# and they tell me they can't cancel a back ordered item, and it will probably ship to my house. If I get it, I just need to refuse delivery and they will refund me after they get it back.

We called Sears to help us fix our hot water heater, which kept shutting off on us. They told us there would be a $70 charge for coming. When the technician came in, he spent five minutes looking at it and told us there was not enough air flow in the area for the pilot light to stay on and that we needed to get louvered doors on our storage area. Then, he charged us $166, saying we could complain because even he thought it was too high, but he had to charge for the diagnostics test, plus a $40 fee for the one sentence of wisdom he imparted on us, telling us to get louvered doors.
We put vents into the wall to get more air flow in the area. When, that didn't work, we began to leave the doors wide open. That still didn't work. The heater needed to be constantly reset, and we had absolutely no problems with our furnace, which also sits back in the same area. When we called Sears within the 90-day guarantee period, they wanted to charge us another $70 to come out again to take another look. Some guarantee!
I will never give this store my business again. I will never call their repair service. I believe this is fraud because they didn't honor the 90-day guarantee, and this is serious misrepresentation of fees because they told us $70 and never cleared the added charges with us.
STAY AWAY FROM SEARS REPAIR SERVICE! They are the epitome of corporate greed, and they don't care if customers are satisfied or not! I would have been happy to pay the charges if they had fixed the thing, and I would have forgiven them if they had made an effort to keep us satisfied customers. It's a shame in this day and age that once respected businesses like Sears has put profits over people.