BookIt.com review: stay away from bookit.com! 55

Terrible company. I was supposed to get a rental car included in my package, but when I get to the rental car place they didn't book my car. I spent 3 hours in Hertz waiting for them to fix my problem. They never did by the way. I had to pay out of pocket for the car, now they are saying they will refund my credit card for 280 when the car cost 360. Never AGAIN stay away from this company. They like to take your money and not provide service.

I reserved a room with BookIt.com for a hotel in San Francisco about two months ahead of the stay and received a confirmation number from BookIt.com but when I arrived at the hotel they said I had no reservation even after giving them the confirmation number. I reserved a Queen Deluxe and all the hotel had available was a double bed. After trying to call Book It.com I was hung up on a few different times because the operator at BookIt.com could not figure out how to transfer me to Customer Service to resolve the issue. Even after transferring me the representative called the hotel and confirmed there was no reservation. There was a $75 charge that Book It.com charged me for it's services when I made the reservation. What service did they provide? When a representative from BookIt.com emailed me they said all the hotel would reimburse was $20 and BookIt.com would take 10% off my next purchase from them. Big Deal! Never Again will I reserve any hotels with this site.

I agree with every person with something negative to say about BOOKIT.COM they suck. I have pictures of the hotel that we stayed at and it was horrible. Then they send us to another hotel that was just as bad and charged us an addition 85.00. I will never ever use them again...

I agree that bookit.com dosn't hold up to its obligations. I made a two night reservation through them for a hotel, and the hotel managment falsely accused me of being an udesireable guest based on some here-say from one of their staff, and I then had to tell my wife and seven year old daughter that we were being kicked out of the room on our second day, and the manager refused to credit a refund for one night back to bookit.com. They probably booked that same room that night, and made double thier money. Lesson learned, never book with a smaller resort hotel, and book with a flag...They have franchizes and have to answer to a higher athority.

This is the worst experience I've ever had with customer service, period! The rate was great so I booked because the terms seems so accommodating, especially with the cancellation policies clearly posted everywhere throughout the booking process. Within 2 days I got these vouchers on my email, so I thought vouchers? What is this 1999? Again, I left it alone in spite of little things that had already made me uncomfortable like the travel insurance I had been charged for which I remember declining. Anyway, all was fine until I called tonight to change the room type and was told I had to pay 19 dollars as they had to cancel and re-book my reservation, again another abusive practice because, when was the last time you called a hotel directly and were charged for something as minute as this? Now mind you there was no rate change, the two rooms cost the same, the reservation total was the same, it was just a fee for the hell of it if you ask me.
So once again I decided to leave it alone. I did tell the agent that my confirmation email indicated that there were NO cancellation fees associated with this reservation as of today's date, meaning there are charges if cancelled at a later time, but he explained that while true, those fees were associated with administrative costs rather than hotel fees, he also referred me to the fine print where this language, after a closer look, is indeed vaguely mentioned.

So I thought, " Ok, so I gotta pay", I went ahead and gave my credit card number only to realize later that they charged the card associated with my original reservation, and not the new card, not 19 dollars but 134 dollars to originate this reservation all over again! NOT GOOD, especially because I wasn't told, it wasn't the credit card number I authorized new charges on and NO ONE HAD EXPLAINED THAT THE ORIGINAL FEES ASSOCIATED WITH THE ORIGINAL RESERVATION WOULD NOT AUTOMATICALLY TRANSFER OVER. Add to that really bad customer service, un-refundable airport transfer fees and you got yourself an experience with a company that shouldn't really be in business. Who knows, I might be refunded tomorrow as promised, which i'm not counting on, but regardless I'm loosing money, I have also lost time on the phone and will loose more time finding another hotel. Don't do it, take it from us bookit.com is a huge scam!

Stay away from bookit.com. They just ripped me of my $366. I booked a vaccation in Orlando and I have never received a confirmation for it, so I thought it did not get through. Booked it with another company and Bookit.com charged me the full amount and refused to credit my account back although I did not stay at their partner hotel nor received any email confirming that my payment went through. Bookit.com, I hope you are not going to pollute the internet business environment for much longer.

I reserved a hotel room in Aruba in June and added two round-trip transfers. On the hotel room selection page it clearly stated, no penalty if cancelled by 6/5/08. I never got any email confirmation of my reservation but saw my credit card charged w/in a couple days for $43 and $100(thank goodness I was at least smart enough to do a payment plan so they wouldn't have all of my $).

As I found a cheaper reservation through American Airline vacations I went online to try to cancel my reservation a couple days later and the system couldn't bring it up. I called customer service and she advised me I would be charged a $19.95 cancel fee and the transfers were non-refundable. I argued with her that it said no penalty and she said I needed to read the "book-it terms" and that the transfers stated non-refundable. Upon going back..I see if you click the "click for available hotels" link next to transfers it will state non-refundable...but since I had already selected my hotel and it listed transfers..I had no need to do so. Furthermore...the terms do say cancellations have fees ranging from $19.95 and says..."see cancellation details"...which are nowhere to be found. Based on that...I assumed the DETAILS were what was clearly stated on the hotel booking page...NO PENALTY BEFORE 6/5/08. After the phone call I emailed customer service as I neglected to ask if I would at least get my transfers since I was still paying for them(and could maybe cancel my others through AA)...no response. I was refunded $80 of my $143...but have now put the remainder in dispute with my credit card! I am telling everyone I know not to use this site/service!

This is the WORST agency ever! I booked a package which includes hotel, flight, and car and they messed up my flight. So my car and hotel was on a Sunday and the flight is on a Monday! When I called them, they keep putting me on hold and said they would get back to me. It has been two weeks and still no answer from them. The deal might be good, but in the end you will have to pay more than its worth. Save your time and spend the extra couple bucks with no stress.

Both my parents and I booked a room at an Orlando resort through bookit separately on different days, weeks in advance. I received a confirmation and they happily charged my credit card. Ya, no problem. So after driving four hours to Orlando, the hotel tells me my reservation confirmation is not in their system and they do not have a room for me. My parents’ reservation was fine. The hotel said there was nothing they could do and I would have contact bookit. After spending 7 minutes on hold, the rep tells me that their computer screwed up and gave me the same confirmation number as my parents. Perhaps because we have the same last name? You’d think the system could handle that. After two hours of going back and forth with bookit and the hotel, everything seemed to be straightened out. Only to find out several weeks later, the hotel had charged me again for the full amount. After calling the hotel, they took the charge off and seemed quite annoyed with yet another bookit.com mess up….. Moral of the story, don’t EVER use bookit.com!

I worked for this company. I dealt with alot of disputes and angry guest. I can say first hand that this company does not care about the guest. They do not care about the condition of their properties and they do not care if someone stole your credit card to book the trip. They will refuse to give you back any money unless you contact the BBB. If you ever want thing from them just go to the BBB so that you dont have to sit around and wait or contact your credit card company.

I am stunned to see such obvious slander online. I have used them many times, they have a lot of excellent rates in the locations I frequent. Destin, Orlando and Cancun. I have called there customer care department and have never witnessed anything other than good service. Always remember there is another side to the story and sometimes the hotel is the one who is causing the problem. Check the feedback out on the hotel you are planning on staying at. If they have good feedback, then you shop for the sales, which in my experience they have beat everyone else.

NEVVERRRRRRRRR USE BOOKIT.COM FOR A SAME DAY HOTEL RESERVATION!

Never Ever Deal with Bookit

They lie about prices and charge you different amount. When you call them they repeatedly state they have told you the new price. They have no idea how it changed after some arguing. Total IDIOTs maybe but I believe it's a SCAM Bookit.com

If you have extra money go ahead and give them to the scammers

I booked a hotel reservation with BookIt.com and agreed to pay a certain amount. Then I get the hotel confirmation and it is a completely different amount! I was charged almost double! This is misleading and fraud. Don't bother booking with them- it'll be more later.

Then when I called them about it, the customer rep said there computer system apparently allows this change and the customers are screwed paying what the new, HIGHER amount it. They don't care and didn't bother to help me.

I travel a lot and this is by far the worst!

I have to say that I was very surprised to read all these complaints about bookit.com I have booked 2 trips with them...one to Jamaica and the other to the mayan riviera and the service was excellent! I did research on the hotels before I booked ..it is not the responsibility of bookit.com to check out the hotel..that is the travellers responsibility. I had no problems upon arrival at either hotel and was extremely satisfied with the customer service. I do not work for bookit.com as some would be quick to jump to that conclusion...this is only the opinion of someone who has booked travel with this company. I would definately do business with them again...and lest be honest, with the prices they charge don't expect to be handed everything on a silver platter!

My family of 9 recently returned from a trip to the Atlantis, Paradise Island, booked through this company, from the start booking was a disaster:
It took 4 weeks to get the dates, rates and confirmations correct and emailed, each contact with the company was with a different staff person with different information and prices, we had no confidence that things would be right and sure enough:
1. Airline: booked 8 of 9 on one confirmation/reservation. Only 1 person could check in without the others being present, airline advised it should never be done this way.
2. 4 rooms at the Atlantis: one of the rooms was booked for 2 days longer than the rest of the group;
3. The Atlantis meal plan booked incorrectly, adults booked as children, wrong # of people booked, wrong amount quoted, wrong amount charged and no mention of gratuities and service fees added to cost;
4. Advised that use of the fitness center equipment was included in package (FYI: it’s not, its $15. per day)

We spent more time at the front desk of the hotel correcting errors and waiting for fax confirmations, than at the pool/beach. We went with bookit.com because we thought we were saving $, we would have been better off booking through the hotel.

Never use Bookit to book your hotel! We used Bookit to book a hotel on our vacation to Miami. We CHOSE 2 beds. Once we got to hotel we were told that we would be getting 1 bed unless we "upgraded" to a room with 2 beds. Even though we checked 2 beds that is actually just a "preference" and up to the hotel on whether they will give it to you or charge you extra.

Thinking we could surely get this resolved through Bookit, we called and wasted another half an hour just to be told that yes, it is a "preference". Why they don't tell you that when you are booking is beyond me. How is this legal? Surely I would have never paid for something not knowing if I would have enough beds when I got there. Do not let this happen to you!

This company ruined our family vacation to Mexico. We had two rooms booked at the Moon Palace and when we arrived at the airport, our transfers were not paid for, so we paid for that. Then once we get to the resort, they say that they have no reservation for us. So I call Bookit and they say that it must be a mistake, but still the resort refuses to give us our two rooms. So we had to pay for our rooms there, which was very expensive. Now I am fighting with Bookit to get my money back. This company is so unprofessional and has basically taken no responsibility for this mistake. I see that a lot of other people are complaining about this company. Take my advice, book with someone else, it's not worth taking the chance with this company. STAY AWAY FROM BOOK IT
BOOKIT.COM took our money and now we are fighting to get it back

My 1st time using them they also did not book my rent a car, but bookit charged me for it. I was stuck in the airport in Jamaica not knowing what to do b/c I already laid out the money for the car now I had to pay again for a car which tapped into my vacation spending money. I wasn't able to do all the things I plained. 2nd time I used bookit, I know why did I go back I thought maybe it was an honest mistake. Well I booked my Honeymoon with them. OMG what a nightmare it was suppose to be a new 5 star resort. I paid for the best rooms and it had bugs in the bed, it smelt like mold, it even had black mold on the walls they switched my room 3 times. I had to take a down graded room it was the only one that didn't smell or have bugs in bed. They never refunded my money. I was crying on my Honeymoon cause it was so disgusting and who could sleep or feel comfortable in rooms like that. I contacted bookit several times. I called, sent emails and never got a response. They are not worth it.

Bookit.com is a terrible company and I will never use them again! I only wish I had seen all of the TERRIBLE reviews of the site before I began the fiasco I'm now in with the company! We booked a hotel for a weekend away for our anniversary, however a Hurricane decided to come that weekend, so we tried to cancel. They said we could cancel for $19.95 and get the room so long as we re-booked within one year. Well, I called a few weeks ago to use the room, however now they're telling me it's $100 MORE for one night & that two nights are required minimum stay. Also, "Raymond" told me that I should be "THANKFUL" that he canceled our original reservation for us without the $45 fee...RIGHT. THANKFUL that you LIED to your customers. Way to make yourself feel better buddy! Anyway, so I re-booked for the $100 more a night (###, I tell ya) instead of losing the money we already had put down. Upon that reservation I was told that I would be emailed my reservation, I would be credited for the canceled room (minus the $19.95, of course) & re-charged for the new room price. Well, what do you know. A few weeks later & all I got was charged for the new room right away & a promotional email. No confirmation email & no refund. This is a never ending battle & not what traveling should be like. I would HIGHLY recommend using another company. Just because bookit.com claims to value customer service, does not mean that they do! They all apologize, but do nothing about it!

Worst company to book thru. I cancelled my plans within plenty of notice--receive a $20 fine for doing so, which was okay. However, my refund still hasn't gone through (it's been 2 weeks). They told me it would be 5-7 business days, when I called on the 8th day because they money wasn't in, they said they had been really busy and said it was processing by the end of that day because they put a "rush" on it. They said my money would be back in my account the following week, no problems. Well, it's four days later from the followup and nothing. They now say it's out of their hands and cannot help. What bs. They should have communicated things better on their end. BOOK ELSEWHERE.

Never use this company! They are a scam and will make you feel like there mistakes were you. They booked my dates wrong and I am having to pay for it dearly... Someone needs to put this crooked business out!

I booked a Vegas package using Bookit.com. I chose the flight times and dates, then after I paid for them with my credit card, they emailed my itinerary and they were completely different flight times all done without my approval. It took hours of waiting on the phone to fix this horrible mix up. They never did send hotel confirmation, thank God I thought and confirmed with the hotel myself. They also had me confirmed on Aloha airlines, ( a company that went out of business last year.) Turns out they made a mistake and it was supposed to be Alaska airlines. No one bothered to tell me. These people SUCK!

I've had a very poor experience with Bookit.com and feel I have to give a review to help you avoid similar problems.

The hotel I booked with them was terrible, grim and genuinely distressed my family - okay, that happens, they are agents not hoteliers, but it's how they delt with it that was miserable. When I called to explain theat the hotel was practically stygian and wouldn't stay one night, they were 'sympathetic', 'applogetic' and 'understanding' and assured me that I would be credit for the cost of the hotel. But when I arrived home I found that the had charged me a penalty fee for leaving the hotel early as if canceling the hotel on a whim! Talk about rubbing salt into the wounds!

From my experience they are money grabbing middle-men acting oin the interests of their hotel customers - and not remotely genuine in offering a service of value to visitors.

Avoid them - book direct or with a different agent - one that will value you and your experience - or be prepared to be overcharged and poorly looked after.

i've been using this website since last year 2009 and had no problem until now. when i recently review my credit card to find out that they have charged me unreasonably. they have also recently changed and lied about their term of use policy and private policy. where they stated that they will NEVER give out clients confidential information which was a lie. i recently booked a hotel two weeks in advance to los angeles. to find out that my bank have been declining my other purchases. when i reviewed my statement, they have charged me THREE TIMES for the same room and date. WHAT IDIOT EMPLOYEE CAN SCREWED THAT UP? called the stupid company, they refuse to let me speak to a supervisor or manager. i thought at first this agency was too good to be true and their it was.

I reserved a "mystery" room with Bookit.com. In the online reservation process they let me select the room type and number of beds (2 queens). When I arrived at the hotel the information I selected in the reservation process did not reflect the actual room reserved (1 king). Not an ideal situation for four people. When I called customer service they told me they did not have the number of beds requested in the reservation because I didn't call and even if they did have the bedding requirements they could not guarantee the number of beds I would get because "bedding" (requirements) are considered a request. They did essentially nothing to help resolve the situation and I was required to pay additional fees to for roll-a-way beds. Had I known there bed "request" policy I would never have used them to book $500 reservations that in the end cost me over $600 due to hidden fees. I will NEVER use their service again and recommend others avoid using them too.

Stay away from bookIt! I was holding a number of time to speak to an agent - held for 30 minutes every time and was disconnected right before an agent was supposedly . the second time held another 30 minutes and finally got to an agent; had questions about two destinations; spoke about first one, then she put me on hold to search the second destination - I held for 50 minutes (just to see how long she would make me hold, but of course she won, I had to disconnect). Such terrible customer service, makes me question whether the "deals" they list are honest... probably not and cannot be trusted just as their customer service

This company does NOT take pride in Customer Service. I paid for the insurance and canceled my trip 24 days before arrival. It has been over two weeks and still have not got my refund. They claim it takes 7-10 business days to refund your money when it takes 10 seconds for them to bill your credit card. I advise anyone in this situation to call your credit card and dispute the charge. As well i am researching what legal action we can use against this company. There are enough complaints to take this Company to court.

Booked a room in San Fransico, after 5 days the hotel had nothing from bookit.com, called the hotel and they are almost sold out and can not say if I have a room or not, I will NEVER use bookit.com as it appears to be a crap shoot if the money they took and the reservation will ever go through. STAY AWAY from bookit.com. Have spent more time on the phone trying to get this taken care of then it will take me to travel there

Had a great vacation to Cabos, despite Book It's lack of effort. Our airline reservations were completely messed up because Book It did not lock in the seats, two months prior, as promised. We had 2 kids and 2 adults completely spread throughout plane. When we checked in with the airline (2 days in advance) and informed of this, I spent an hour and twenty minutes on hold with Book It--they were trying to wear out my cell phone, instead of talk to me. They provided no assistance. The people that sell their service are far different from those that you speak to on their "help line."

Arrive at the destination airport and be prepared to be greeted at the airport by the Book It "concierge" that informs you that your "soup to nuts" package advertised on line does not include your transportation to the resort. An extra $120 round trip--no complaints if I was expecting it, but they shouldn't promise what they don't deliver. Their on-site person at the resort was no different, when he showed up for work, he was less than helpful and seemed confused.

I would highly recommend going to Cabos and strongly recommend either using the internet to book your travel or anyone other than Book It -- they are deceptive, non responsive- despite promises to be at your side and have no interest in you after you pay. Overall, a bad company.

DO NOT USE BOOKIT...I just got screwed too and after 2 hours received a supervisor that was rude. I sent an email and no response, since I had a problem I was put on hold to listen to music until the phone disconnected!
I am so irate selling me a resort that is not even available and now wont take my calls...
FILE WITH BBB and DONT USE THEM!

Bookit.com are shysters! i was of lured by their "great deals per person" flight + hotel and once you check out there's a large fee for booking with them. Beware, its easy to get pulled in with just a few clicks. My advice is to be follow the charges on the left hand side of the window. My "deal" easily went from $580 per person to $909.77 per person. Not to mention there was a no refund policy. After being thrown around in their cue and being on hold with customer service, i was able to speak to someone who actually helpful. Still i was ripped off.

I am a frequent leisure traveler, and I always book online so I have more control over the booking. Bookit.com is a SCAM business. They automatically add airport transportation without you knowing, it just sneakily ends up at a nearly $33 charge per person and once it is booked and you see it on your itinerary, you cannot be refunded for it. Once they have your money, they could care less about you. If you have a problem or question that requires you to call a bookit.com representative, plan on spending about an hour on hold no matter what time of day. Also plan to get nowhere. Complain to them, and they mine as well give you the middle finger. They do not value their customers, though ironically their motto is "Bookit.com core value is guest elation." That is the biggest joke I've heard. Stick to Expedia.com, even if you spend an extra 100-200 dollars, you will save lots of time, and they treat their customers better.

WORST PLACE EVER TO BOOK :( DO NOT BELIEVE IN THEIR "REST ASSURED RATE". I FOUND A CHEAPER WITHIN HOURS AND ASKED BOOKIT TO MATCH THE CHEAPER RATE WHICH WAS $116.33, SAME ROOM, DATES, ETC. CHEAPER AFTER I BOOKED WITH BOOKIT. THEY CAME UP WITH AN EXCUSE THAT THEY CAN NOT MATCH IT. THEIR REST ASSURED RATE SHOULD DISCLOSURE SHOULD STATE "REST ASSURED YOU ARE GETTING RIPPED OFF AND WE WILL NOT MATCH A CHEAPER RATE"

I agree with a lot of other vacationers on this comment site. I thought I was going to have a very pleasurable booking experience with Bookit.com but has turned out to be such a horrible experience. I spoke with the agent who was very polite on the phone, we agreed on a price and when my credit card was charged it was a totally different amount than what we had agreed upon. I have spent the past 4 days trying to track down the right person to talk to because the agent who booked our vacation would not return my phone calls. We are still going on our trip after booking with this company but I will never use them again for any of our vacation needs. DO NOT BOOK WITH BOOKIT.COM

I tried to book a flight for two people. Total charges came to $356... they tried to charge my card $629. The sassy woman on the phone at bookit.com told me I have a hold on my card and that's why the reservation wouldn't finalize. Thankfully it was not approved, not my first rodeo, bookit.com=garbage.

We booked a trip to Cozumel, Mexico through Bookit.com. We were put on American Airlines flights and told to pick our seats. When the time came to check in, we had no seats and were told by the airlines that we could pay extra for the remaining middle seats on the plane. Bookit misleads you in thinking that you have seats on a flight when they cannot honor even having seats. Classic bait and switch. Buy at a low price with Bookit then pay American Airlines extra just to get a seat on the plane. Do not use this service! Bookit is a scam!

sounds like this would have been the airlines fault? why didnt you select your seats before checkin?hellllllo!

We booked our trip to Hawaii with bookit.com They double charged us for one of the payments due. Now we are trying to get it refunded. You are right, never again with bookit .com

I WOULD RATHER PAY FULL FARE/RATES AND DEAL WITH VENDORS DIRECTLY THAN BOOK ANYTHING WITH THESE PEOPLE! They botched every aspect of a vacation for 6 to Jamaica and now I wait on hold for hours, get cut off often after waiting and then when I finally DO talk to someone they try and blame the airlines and hotel for all their screw ups. The compensation I WAS promised hasn't transpired. The friendly person I talked to when booking is no longer answering her phone. I get a cryptic message and can leave a message but of course no one gets back to me. They treat their employees horribly & have unethical booking policies. I also believe they have "agreements" with the hotels where they get you to your all-inclusive destination late in the day so you don't get anything for your money. I would love to see a class action suit filed.