Straight Talk Wireless
Reviews and Complaints

I recently purchased a samsung t404g cell phone and service from Straight Talk, over the phone with one of their support people. I was asked if I wanted to pay 14 dollars for overnight delivery and I stated I did not, as the advertised 3 day shipping was fast enough. If it was going to be longer, I'd have shopped elsewhere. I was assured it would be fed x 3 day ground shipping at least 3 times and not once was I told that they didn't ship on weekends. I bought the phone on Friday and expected it on Monday or Tuesday at the latest. On Monday, I was informed, when it hadn't arrived, that it didn't ship till Monday because of the weekend and I wouldn't receive it until Thursday. I wasn't happy about waiting a full week for my 3 day phone but what could I do? So I waited and when it finally arrived on Thursday, guess what? There was no battery in the phone or the packaging. A cell phone is useless without a battery! You would think they'd make sure there was a battery with the phone but no one did.

So, I called them immediately to inform them about the battery, obviously upset. In every dealing with their support, it's a constant struggle because it seems like all their support people are from what I suppose to be India from the accents and they're extremely hard to understand and communicate with. It took forever to get them to understand that I received a phone with no battery and needed one shipped to me. At first, all they wanted to do was send me a replacement phone and that it would take another 3 to 5 days. I told them this was unacceptable to me as I had already waited a week and there should have been a battery with the phone. I told the support rep I wanted a battery shipped to me overnight and was told it wasn't possible. I asked to speak to a supervisor and after losing track of how many times I was put on hold, I got someone that said she was a supervisor. I told her the problem and how I wanted my battery overnight and she told me she had to activate my phone or her system wouldn't let her arrange to send the battery overnight on an inactive phone. This means that my service clock started ticking and I still had no phone. I expressed concern over this and she assured me they would give me extra service time to compensate so I let her activate the phone. This was on thursday evening and she assured me no less than 3 times that it would be shipped overnight but since it was too late on thursday, that it wouldn't go out until friday and I'd receive it on saturday.

Saturday came and guess what? No battery so I called them back again to ask where was my battery and found they had shipped it fed x 3 day ground anyway and that now I wouldn't get the battery until the following monday! I was beyond upset now. They (the supervisor) apparently just lied to me and told me what I wanted to hear then shipped it the normal way anyway! Again, though, what could I do but wait. So I waited until monday and wouldn't you know it, still no battery! I contacted fed x to find out where my package was and they told me they couldn't deliver it because the package had a wrong address. Straight Talk gave them the wrong address even though they had it in their records and they had already shipped me the phone. I was however, able to go to fed x and pick it up myself. Before even driving home I opened the package to see that I truly finally had the battery and beyond belief, they had shipped me the wrong battery!

Now, I'm normally a patient man, but for me this was the last straw. I have no intention of waiting anotehr 3 to 5 days for them to send me another battery and nearly 2 weeks after purchasing the phone, I still have no working phone. The incompetence of this company is staggering! Of course I immediately called their supervisor direct line to tell them of this latest foul up and to tell them I'm done with them, I want my money back! This is where the story is at this point, I am in the process of attempting to get them to refund my money so I can get a phone somewhere else but I am expecting to have trouble with this too as their policy is to refund phone purchases but not the 45 dollars worth of airtime I purchased, even though I still have not been able to use one minute of it!

I will try to post the outcome of this issue for anyone interested or if you want any more info, my email address is [protected]@yahoo.com

I'd be happy to discuss this with anyone or share your horror stories with Straight Talk too.

I bought a $30 and received a $45 service card.
I added the $30 card to my phone and added the $45 card as a reserve. I received confirmation that both cards were added, the $45 card would automatically be activated at the end of the service date of the $30 card. I went online to see if I could activate the $45 card early, and found out that there was no record of it being added to reserve. And I had received a confirmation from straight talk 10 seconds after I added the $45 card that it had been placed in reserve and was accepted.
I have emailed the 5 time, made 4 calls to them, and the still give me the run around that it was never added. The wanted me to give them the pin number, but after almost 30 days, it had been trashed as it was supposedly added and confirmed.
They will not help in any way other than repeatedly emailing me or calling me asking me for the pin number so that they can add it to my phone.
I have told them repeatedly that the card was thrown away a few days after it was applied.
Most could not even speak english very well, and were no help at all. One supervisor said he would authorize a one time complimentary $45 card, but then another foreign speaking woman came on the phone and said another supervisor over rode the decision since I could not produce the original pin number.
Customer service is horrible, but the phone service has been very good.
But after getting screwed out of $45 dollars, I think it is time to find another phone provider.

Email to straight talk this morning:

This morning we used numerous minutes on my husband's phone (***-***-****) attempting to resolve the issues. Once they verified I could make calls and send a text, the call ended. Approximately ten minutes later, I then attempted to connect to the internet using my phone - guess what? It would not work. I continue to get "Network Error". I phoned your company back and after explaining my issue twice again and being put on hold twice at least, I was told they would have to reset my phone. Meaning, I would lose my info, pictures, texts, etc. I cannot afford to do that. We rescue dogs and I have numerous pictures, emails, texts, etc that I cannot lose. I was then told to wait 24 hours to see if it resets itself? Really? Your customer service never ceases to amaze me. Is this really the answer to the issue? No, we both know this.

Yesterday I phoned your company due to my phone not working. After explaining my issue 3 times, explaining I had refilled my card and according to my online account, I should have service through April 14th, and being put on hold 6 times, I was told I needed a new sim card because mine was outdated! Our phones (and sim card) were just purchased (new) in the last 4-5 months. I explained to her I didn't believe it would be the sim card due to the fact the phones/sim card is less than six months old. She insisted it was the issue. I was then informed your company would ship a new card to me, but it could take up to 7 days. I explained to her I could not be without my phone for 7 days as my elderly father is in a nursing home with health issues. I asked if they would overnight the sim card. She put me on hold to speak to someone upon her return, I was told "that is not possible". I then asked for a phone number to speak to a live person when I phoned the company. I was given the same number I had used. The only way I had to contact the company was by listening to computer prompts which were attempting to refill my phone. Finally, when the computer prompts asked me for the number from my service card, I just start pushing numbers. I did this three times until the computer finally said "I'm sorry I am having trouble" and then I was sent to a live person. After this simple request for a phone number for a human being to talk to, I was then put on hold again. Upon her return to the line she once again, gave me the same number! It took three times of explaining to her the number she was giving to me was an all automated phone number to refill the phone. She said "yes". On the fourth time of of explaining to her it was all automated and only to refill my phone, she indicated it was the only number she had to give me! Really? So, if I have this correct, in order to speak to a human (who is Asian, with an American name, whom I can barely understand), I have to call an automated refill line? That is in no way shape or form customer service in my opinion. I promptly hung up. Once I returned home, I emailed your company from your website regarding no service on my phone.
My husband received a voicemail a few hours after I sent the email. It was a message to me from your company to returned your call. I did not call back until today. Why? Because my father was admitted to the hospital yesterday. Guess what? I could not receive the call from the nursing home, the hospital nor my sisters - why? Could it be lack of knowledge by your customer service department? Absolutely! You are more than welcome to verify this by phoning ********* Hospital in (state and city deleted).

Last month I logged into mine and my husband's accounts online and attempted to purchase minutes for both myself and my husband. Refilling mine went smoothly, his was another story. The screen continually informed me "no service for this zip code". It is the same zip code we have both used since obtaining our phones! Not only that, I had just refilled my own phone using the exact same zip code!

He then phoned Straight Talk. He was told the same thing by the company "we do not offer service in your zip code". After numerous attempts to explain to the "customer service department" *(4 different times) the zip code has always worked, he finally called back and asked to speak to a supervisor. It was then, and only then, did the issue get resolved and he could use his phone. The supervisor could not explain to him why the online account and the people with customer service department continued to tell him there was no service for our zip code.

Within the past week, we can no longer use our cell phones inside our home as it continues to drop the calls. This was not an issue until recently. Both phones are experiencing this. I had a friend come over who also uses Straight Talk and had her attempt to make calls inside our house. She had the same issue. Nothing here has change so apparently the coverage, or towers have?

I am currently in the process of finding another cell phone company. If this is what we have to look forward to and contend with every month, I would rather pay a higher price and not have to deal with such ridiculous issues.

Purchased a new cell phone from WalMart and signed up with the Straight Talk service. Once I had completed that and checked to make sure everything was working fine, I signed up to have my monthly recurring charges deducted from my credit card. I received a text message from Straight Talk stating, if I used the "Auto refill" service they offered for 12 months, I would get the 13th month for free. Month 13 came around and I see a charge on my credit card for a full month of service. Get on the phone with customer service several times, get the runaround. End result, request a supervisor who states this program does not exsist. Cancel phone service forced to pay for 13th month.

I have received multiple phone calls from the Indian call centers that Straight Talk wireless employs complaining about my data usage even though its very low(2.44MB received and 745.55KB sent) and for some reason they continuously call me to tell me that it is excessive even though I can only buy the unlimited plan because I have there most expensive phone that is a smart phone so it requires the 45 dollar a month UNLIMITED PLAN so then why do I keep getting harassed by them about my data usage I don't get it have spent the last three days on the phone with people that have no idea what I'm saying because there grasp of the English language is very limited. I was originally told that 2 or 3 GB was the average data usage for Straight Talk customers, my data usage is not even near that yet they keep harassing me someone please help with some suggestions on how to make them stop would love to sue them for false advertisement.

I just bought another 6 month unlimited card, second time. reactivated 2/22/11, which made the phone good until Aug. 25th, 2011. My new service pin # is [protected]. I had great service for the first 6 months, but today 2/24/2011, my phone has frozen up! This is my only communication. I have no landline. I bought the the phone at Walmart in June of 2010. I paid by credit card 270.00 for this 6 month plan. I would like to have it put back on my credit card or I will have it disputed with my credit card company. My email address is [protected]@gmail.com. My home address is 5481 S. Sycamore Ave. Springfield, Mo. 65810
My husband passed away 6/9/10, and this is why I got the phone, to save money. Please contact me as soon as possible by email, as my phone is frozen up.
Thank you;
Janna Currier

I bought the LG290CM at Wal-mart, took it home called and had it activated. Media messaging didn't work and text took way to long to get me. My son stood in the rain for an hour because of it. I pre-paid a month when I bought the phone. The turned it off on the third day and I called to get them to reset or reactivate it. Another three days later it went off again. They told me my phone had not been purchased! They told me to mail them the original receipt. I did. They in return said they didn't get it. Since I mailed them the original they would not take the copy I made before I mailed it. They would not accept the bank statement either...I got stuck with the most expensive phone and lost a whole month of service almost.They phone service ***, their reps are not very English orientated or intelligent and they even tried to bill me the next month after my phone had been off all month. I eventually gave up and took it as a loss. You would think a multi-billion dollar corporation like Wal-mart would have done thier research on these guys. Straight Talk is a good name for them because they are going straight down the drain.

I purchased the LG620G Dec. 24, 2010 along with a 45.00 card. Charged phone according to directions, called customer service to port over my number from Virgin mobile & activate phone.I was told it would take up to 2hrs to be activated. Next day stll not activated.Called back (Christmas Day) suprisingly someone is working.
We start all over again (service rep. had no knowledge of previous information) I was then told that my simcard would not work for my zipcode they will send out another one. Once I recieve my new simcard all I had to do was insert it into the phone and the phone would start to work.(LIE).Recieved simcard Dec 30, called service talked to 4 different people 2 that were supposed to be supervisors only to be told it would take appr. 3-7 days to port my number over again.(now I'm furious) Nevertheless I accept this(I'm stuck now).I'ts now Jan. 05, 2011 still no phone service. Call service center again on the phone for 31/2 hours only to be told my new simcard doesn't work.(I'm really Pissed off now).Wait on new simcard, arrived Jan.12, 2011 by fedex who leaves it stuck in the fence with it raining at the time, (another story).Call the call center Jan. 13, finally get it on only to find out I can't recieve any incoming calls. Call back on the next day to get that taken.Called back the very next day to reset my service end date which was scheduled to end Feb. 1, 2011 to Feb.13, 2011 which is the first day I had any type of service.Still no Internet, just happy to have phone service, up until today Jan.25, 2011.I'ts off again only to be told I have an error on my account and it could not be activated until that clears.I depend on my cellphone for my business, Straightalk has really ruin my business in these last thirty days.We're all trying to cutback in any way we can including me.Once this last episode is straighten out I will be hitailling it back to reputble carrier no more trying to save money.This company need's to be put out of business they are a disgrace to every business out here trying to give quality service.

I purchased from a charity resale store what I thought was just a huge bag of gift wrap, ribbon, bows, and assorted gift bags. Upon returning home I started sorting the items and discovered the bag contained other things. There were gloves, costume jewelry, magazines and a cell phone with a charger in the bag also. I charged the phone and gave it to my child to play with. Later while on ebay I saw the same phone and discovered it was a Straight Talk phone. I removed the back from the phone and recorded the serial number. Later I looked up the number for Straight Talk and called. I informed the customer of how I obtained the phone and wanted to see if it would be possible for me to use the phone. After giving the serial number to the lady handling my call I was informed that there would be no problem activating the phone. She told me that all I had to do was purchase an activation phone card for $30.00 or $45.00 if I wanted UNLIMITED usage for thirty days and that the card would have the pin number needed to activate the phone. I decided that I would purchase the card and use the phone as a backup phone since I have a hard time finding my cell phone at times. Once I purchased the card I called Straight Talk again and gave the rep the phone's serial number. She then asked for the pin number from the activation card. I gave it to her after scratching off the gray strip covering the pin. That's when I was informed that the serial number was invalid. I was asked where the phone had been purchased and I again told how I obtained the phone. The rep informed me that she would route me to support services and they would handle the activation. Again, after giving some guy the serial number and pin number I was told that the phone had not been activated at time of purchase. He informed me I would have to return it to the place of purchase and I for the third time had to explain how I obtained the phone. Afterwards, he said there was nothing they could do even though the phone had no owner according to their records. Well, I sure as h#@& would have liked to known this BEFORE I spent $33.80 for the activation card! The cards are nonrefundable so now I have a phone card that is of no use to me. Will I ever use Straight Talk? NEVER! I have used recycled/resale phones for years and never had a problem activating any of THEM. Thus, I would advise people not to buy a ST phone anyplace but Wallyworld. If you find one-TOSS IT- it is not reusable after original owner/purchaser stops using it! So to all those out there thinking of buying or bidding via internet DO NOT waste your money and please warn others to heed my lesson.

First of all let me say I recommended straight talk to all my friends and family until now. My husband bought a high end straight talk phone (Nokia e71) it was so complicated he decided to get a different phone. We were going to let my granddaughter have the nokia. We have been trying to activate with her old straight talk # for a week now to no avail. I have been on the phone with the customer service every day 2 to 3 hours at a time. They have sent us 3 different sim cards. They turned off her old phone and she has been without a phone for 5 days now. Every time you call you have to go thru the same explanations again. Seemingly they do not have access to any prior actions on the account. I finally gave up and told them to just turn her old phone back on and they kept me on the phone another hour and then told me they would have to send another sim card to do that. I told them her old phone does not have a sim card. They said I would have to put a new sim card in the new phone to turn the old phone back on. What? There is no one who can help you. I asked if c. S. Is in the us and she said no. I said no wonder you cant get anything done. What is wrong with hiring people here in the us? So now we have 2 phones we can't use and she had just bought a new service card and we have lost that too.

Since becoming a customer of straighttalk wireless I have "settled for less" sinply because the service was so much more affordable than the rest. Once again, I am reminded that you get what you pay for! Well..., I am convinced that I have become a victim of the fraudulent business practices.in reviewing their website, I stumple on some pakage deals of theirs, a bundle, if you will, the offer was a resonditioned (Used) cell phone and a refill card all for the "to good to e true price of... Whatever amount you wanted to chose to reload on your cell phone. Yeah, if it appears to good to be true... Then it is! So straightalk debited by bank acount for 4 times the amount I confirmed online, and after hours of dealing with their averseas call centers, one supervisor after the next, I came across this message board and have been made aware that I am not alone. This seems to be common practice with them, resulting in no refunds of the overcharge, and no product being received by that farse of a company! Luckily, the bank has begun the process of helping me get my money back and you better believe I am going to tell everyone I know about what they're doing! Straightalk, and their sisters companies net10 and tracphone are all owned by verizon wireless... So, needless to say... I am going to be contacting some of verizon's top brass and I plan to expose this nonsense for the joke it really is! Anyone interested in following my story or even in participating in finding justice for themselves, please stay tuned... I am mad as hell!

We recommend Straight Talk to friends and family. This is not a complaint, but it may help to insert some balance into the discussion. Four members of our family have been using Straight Talk phones for over 6 months. Our experience overall with the company has been positive. We have had a few minor problems, such as text messaging being mistakenly disabled temporarily, but all problems were easily resolved with a call to customer service. Straight Talk customer service reps may not always seem to be as competent as one might expect, but they have always been polite and helpful to us, and have not failed to fix issues. Bottom line for us is we needed phones for less than a year, so did not want to get into a contract. Straight Talk was the cheapest answer. $30/month. Who can beat that for 1000 minutes and 1000 messages and 30mb of web surfing? No company we know of. Works for us.

Straight Talk internet and picture msging not working?
I have an LG290CM straight talk phone with the unlimited plan and have been with them for over a year now and I haven't had any issues until now except occasionally unable to access the internet but that rarely ever happened until now.

My Man just got the Samsung R451C Recon. + Unlimited Plan, and after setting up his phone and paring the bluetooth to my phone and his old us cellular phone, I had successfully sent him all the contacts from my phone to his new one and from his old us cellular phone to his new samsung then had text him some photos from my LG to his new Samsung.
Then we paired his bluetooth headset to his new samsung and it worked great. We then decided to try out the internet on his new phone but keep getting a "Error: server not responding" or "Error: cannot resolve hostename" and we also cannot send picture messages but we can send regular text messages...
What is up with this? Why isn't it working?

And of coarse Straight Talk Customer Service is closed! Besides even if I called them to resolve the problem it's like talking to a robot and they are so annoying! Also when have they ever really solved an issue?!
For instance we originally went to Wal-mart and bought a Samsung R355 it's kind of like a blackberry phone it's listed online for $129.99 but on sale in the store for $80.00. He got the $45 plan and we went home to activate it and port over his us-cellular phone number. We got it all done then tried to use it but it didn't work so I called the World's Greatest customer service ST and was online looking at the st website and notice they had the other phone he wanted for Free with a $45 service plan! So we of coarse wanted that deal! The Representative over the phone said he could cancel the port and cancel the current phone and told us to buy the one online and return the other one to the store. LOL the next day his Us cellular phone didn't work and when you called his number it was calling the phone that we had returned to the store! Oh that was just wonderful! We called ST and tried to troubleshoot the problem as much to our dismay we were told to go to wal-mart and tell them not to scan the phone and for us to call us cellular and tell them we needed to port back over his number to them. Well walmart scans their returns at the time you bring them back. He was afraid he's lose his number so we went to all the trouble trying to take care of stupid petty things that the ST Customer Service reps were telling us to do. Us cellular told us that we needed the account number with ST in order to port the number back but ST refused to give us that info saying it was private info of ST.. I had to speak to the supervisor and deal with that. And long story short once a phone is ported out of a service provider your contract is canceled.
So what does one do to deal with your Straight Talk phone problems?
I wish there was an actual store where you can talk to a real live person standing in front of you rather than these robotic Arabic sounding people. I think they have a language changing machine on their computer when you call because they always sound the same when you talk to them.
40 minutes ago - 4 days left to answer.
Additional Details
My man even said while we were on the phone with them "Why do you all sound like a Robot" LOL... but they really do!

This is the worst carrier imaginable..I would recommend that if you haven't purchased the phone or service then DO NOT! This is the only company that I know that when u refill the card before the expiration date that they still turn your service off. After speaking to several customer serv reps and a supervisor I got nowhere so I contacted headquarters. By the way their address is 9700 NW 112 Ave Miami, Fl 33178 and direct #[protected] in case you have a hard time getting this information which I did. When I spoke to headquarters they were fully aware of the service being cut off even before the current plan expires and claim they are working on it?! Yeah right.. Its funny because while your on hold for customer service the recording says that you can refill your card anytime during the month and it will automatically roll your new plan over after the old one expires-what a joke! This is an issue that happens to everyone according to headquarters so I guess I shouldn't be complaining LOL.. All I have to say is that if you want a peace of mind and good service and customer service reps that you can actually understand what they are saying then this isnt the place for you. However if you enjoy a monthly battle and constantly have to voice complaints that are heard on deaf ears then you will be in paradise with this company! I couldn't take it anymore and have switched services. Good luck to all of those who still are current customers and hopefully things will get better but I am HIGHLY doubtful.

Stay far, far away from this company. It is cheap, but you get what you pay for. I had this phone service for 2 months on 1000 minutes plan, then decided to switch to unlimited which is 45$. I did via onlline but I noticed that there was no area to upgrade plans on the website. I was running out of time so I upgraded anyway and sent them an email telling them that I was charged for the 1000 minute plan (1 had 2 phones on the account) and I wanted the unlimited for auto renewal. Easy enough I thought. NOT FOR THEM. The next day I checked my credit card, and they had taken money out to pay for the 1000 minute plan and NEVER answered my email. I then called their 800 number. Don't every try doing this from a phone that is not unlimited. On a Sunday, I had to listen to elevator music for 30 minutes before getting a customer service rep who barely spoke english. Very difficult to understand . I am a patient person, but I lost it after being on the phone for 1hour and 15 minutes. I was told one moment 30 times (I counted). First she could not find my account, then she could not understand what I was saying, then she repeatedly asked me the same questions over and over and over. Then she told me maybe my phone would begin working again 24-48 hours! I asked her why she could not find my account online when I had no problem pulling it up?! You guessed it, she said one moment again and put me on hold. WHen she got back on, I said I wanted to talk to her supervisor, she said ONE MOMENT...after holding for 15 minutes (I assume she was filling her manager in on this whole nightmare), they disconnected me. Well, I am not wasting my time anymore on this piece of crap company. I am calling my bank and disputing the charges. My suggestion to you is don't go near this company! Look how many complaints they have already on google. I have checked it out and my other 2 kids have boost mobile unlimited for 50% a month. THey have a new deal where every 6 months if you pay ontime they reduce the charge by 5$ so by 18 months unlimited talk/text/web is 35$. NO ONE CAN BEAT THAT PLAN! And NO, I do NOT work for them!

I Purchased a straight talk phone LG Slide phone 2 weeks ago. When I called to activate phone I was given a SC Number and spent 1 hour talking to three different people speaking broken english. I kept telling them I live in NC. My phone now has no service or bars. Just spent 1hour15 minutes on the phone with NINA! She doesn't even know what she is doing. She kept repeating the same questions and stalling whenever I asked her a question and kept putting me on hold. After several codes entered into my phone she tells me a tower is down in my area. If I don't have service in 24 to 48 hours to call back. UGGGGGG! My daughter has straight talk phone also and her signal is fine and we live in the same house. When I asked if changing my number to NC number would help she kept talking over my question. Please if you don't want to receive this kind of service DON"T BUY STRAIGHT TALK PHONES :(((((

i purchased the straight talk phone combo, phone plus minutes, at wal-mart, called several times, and the third time i called i was given two sets of numbers to put in, before it would activate, , why didnt they do that when i first called? i have been calling them to speak to tech support and was told they were busy call back, i waited two hours called back, same thing, too busy call back.so i tried to go online to their site, i could not log in with my email, or phone number, the error came up, string out of length 0.i can call, get calls txt, etc.but the phone number i have with my phone will not work when i submit it, why?they dont have 24/7 support, u cant get in touch with support, except when u make an error, then they transfer u and u still have to wait 10 minutes.we were going to switch our number from att, to keep it on this phone, and cant even do that, why? this should be handled by a company that has people 24/7 for support, not just during the day.why is this company in buisness, if they cannot help with peoples problems, this is sad...i hope u will get these people off their butts and get it right, it gives cell phone companies a bad name...

after trying to refill by phone as i always have for a year now my phone was inoperative. with incoming and out going calls not working at all. when i called customer service i was greeted by a verizon recording stating they could not authenticate my phone. with no other phones to call cc im am now stuck with no service and with the river levels rising i just might throw my phone in and watch it drowned just like straight talks non american speaking customer care reps...straight talks sux

I placed order for phone with credit card online, summary showed as declined. When I look at my account balance, showed they debited account 2 times. I spoke with Bank of America rep they stated the transaction DID go thru, funds to Tracfone (which owns Straightalk) I talked to Straightalk Rep she said w/o order # my order did not go thru, which is not true! I am going to file a complaint with the Florida BBB

It has been several months now since I have tried to resolved the issue with Straight talk. I purchased a new cellphone and within the first few days the back fell off. (It was a Samsung 451) Finally lost the back called and first told they "can do nothing", after going back to Walmart, told to return it for a new one. Instead of the same phone, received a well-used cheap model, and when called, informed they could do it. Went back to Walmart and the Manager called after seeing the cheap one I had received, and Sept. 23 told if I would return it, the monies would be returned. It is now Nov. 11, and still no refund. They initially stated they didn't receive it until I proved with name and number, then the "found it". I"V ALSO CALLED WALMART Headquarters who say they can do nothing. Each time I call, they say they are "working on it"; each time I call back, they are working on it. Today when I called told they received the phone, but they have no idea what to send me in refund; next they said they had sent the check Oct. 14, SOMETHING THEY NEVER SAID BEFORE. In my opinion Straight Take is a scam; Walmart is just as bad in not trying to resolve this case!