SwissWatchExpo.com
Reviews and Complaints

I have placed a order for a watch with "Swiss Watch Expo" on 5/15 and transferred $5516.30 to their account on the same day.
The Merchant recognizes money was received in their account but says they were expecting a "Federal Wire Transfer" and not an "ACH transfer". Because of that, they refused to send the watch and are also refusing to send my money back.
Swiss Watch Expo claims the only way for me to have my money back is to recall the transfer with my bank.
I have spent several hours discussing the issue with my bank (over the phone and at agency). My bank informed me they are unable to process such recall and redirected me to fraud/dispute departments.
I have tried all I could with my bank to recall the transfer and had not had success in triggering a transfer reversal.
Swiss Watch Expo is refusing any other resolution other than the transfer reversal.
As of today, 5/23/2019, SWE is in possession of my funds ($5516.30) without being entitled to.

Several years ago I purchased an Omega Seamaster watch from this company thru Ebay and everything looked fine.
Recently, when I went to an Omega dealer for service, I learned that the serial number was erased! Which means, it was an stolen watch!
Of course, Ebay is not able to do anything because they no longer have a record of this transaction since it was over 3 years ago.
If you buy a watch from this Company (Which I do not recommend) have it checked immediately. Perhaps, you will be able to get your money back.

Absolutely terrible experience with this company. I purchased a $6000 cartier watch over the phone. The man that I spoke to over the phone seemed pretty smug from the beginning, which should of been my first indication that this is not a good company to do business with. I asked what the return policy was, since I had never seen the watch before. The man that I spoke to said that returns were easy and that I would be responsible for the return shipping fee. Upon receiving the watch, I decided that the look was not for me. Within 2 day of receiving it, my husband called to get a return authorization, at which point, we were notified that there would be a 3% restocking fee. Why was this never mentioned over the phone when I specifically asked about the return policy? When my husband called and inquired about the 3% over the phone, the same man who sold me the watch blatantly lied and told my husband that he did tell me about the restocking fee, but that maybe I didn't hear him because I "talked over him a lot." I am shocked that a company like this is still in business. They have zero customer service and are flat out rude. I would never do business with this company again for any reason and I highly recommend that others due the same. There are too many other companies out there that will give outstanding customer service, which is how it should be when spending thousands of dollars!

I bought a Cartier watch thru EBAY with the description "Original Cartier Box and booklets". When the item arrive, the accompanying booklet is not for the model that I bought but for a different model. I called them to report that they send a different manual and Jake, the owner, said that they do not pay much attention about the booklet when they list the item on EBAY which I think is BS. So I left a negative feedbak on EBay and they retaliated by leaving a feedback that I am an extortionist and a liar.
I am attaching the correspondence between us for your conclusion.

HERE ARE THE CORRESPONDENSE.

Thu, October 28, 2010 3:05:33 PM
Re: swisswatchexpo sent a message about CARTIER-SANTOS GALBEE XL SS & 18K WATCH W20099C4 #[protected]
From: eBay Member: snkycat

Dear swisswatchexpo,

I received the item just 15 minutes ago and the enclosed manual is for Roadster not for the Santos Galbee.
Please advice.

Jimmy

Response No 1:

Re: swisswatchexpo sent a message about CARTIER-SANTOS GALBEE XL SS & 18K WATCH W20099C4 #[protected] Thu, October 28, 2010 3:11:26
From: eBay Member: swisswatchexpo

Dear snkycat,

Wow,

Jimmy, let me talk to our associate responsible for the shipping, I'll find out. Of course we'll find the manual and ship it to you.

I'm sorry for the inconvenience, but we'll resolve the issue in a timely manner.

Best,
Victoria

Response No 2:

Re: swisswatchexpo sent a message about CARTIER-SANTOS GALBEE XL SS & 18K WATCH W20099C4 #[protected] Thu, October 28, 2010 3:40:12 PM
From: eBay Member: swisswatchexpo
Dear snkycat,

I've checked the paperwork -- (and we have every box numbered in the office) -- you received the correct package.

I've spoke to Jake and he explained that as each Rolex comes with the paper certificate for this particular model/serial number (of course many of them lost and lot of pre-owned watches are sold without them), Cartier in many occasions are sold without the certificates, just general booklets which are "ORIGINAL CARTIER BOOKLETS" as described in the listing, but not necessary is about this model.

I actually opened several packages for other Cartier we have on sale, and the booklets have the description of 3-4 other models, not the one they came with. I've checked 5 different packages which we've bought from the different sources -- and mistake is not possible, each watch/package is labeled as soon as they arrive.

I hope that explains the booklet contents.

Best,

Victoria

- swisswatchexpo

I bought a Cartier watch thru EBAY with the description "Original Cartier Box and booklets". When the item arrive, the accompanying booklet is not for the model that I bought but for a different model. I called them to report that they send a different manual and Jake, the owner, said that they do not pay much attention about the booklet when they list the item on EBAY which I thint is BS. So I left a negative feedbak to EBay and they retaliated by leaving a feedback that I am an extortionost and a liar.
I am attaching the correspondence between us four your conlusion.

HERE ARE THE CORRESPONDENSE.

Thu, October 28, 2010 3:05:33 PM
Re: swisswatchexpo sent a message about CARTIER-SANTOS GALBEE XL SS & 18K WATCH W20099C4 #[protected]
From: eBay Member: snkycat

Dear swisswatchexpo,

I received the item just 15 minutes ago and the enclosed manual is for Roadster not for the Santos Galbee.
Please advice.

Jimmy

Response No 1:

Re: swisswatchexpo sent a message about CARTIER-SANTOS GALBEE XL SS & 18K WATCH W20099C4 #[protected] Thu, October 28, 2010 3:11:26
From: eBay Member: swisswatchexpo

Dear snkycat,

Wow,

Jimmy, let me talk to our associate responsible for the shipping, I'll find out. Of course we'll find the manual and ship it to you.

I'm sorry for the inconvenience, but we'll resolve the issue in a timely manner.

Best,
Victoria

Response No 2:

Re: swisswatchexpo sent a message about CARTIER-SANTOS GALBEE XL SS & 18K WATCH W20099C4 #[protected] Thu, October 28, 2010 3:40:12 PM
From: eBay Member: swisswatchexpo
Dear snkycat,

I've checked the paperwork -- (and we have every box numbered in the office) -- you received the correct package.

I've spoke to Jake and he explained that as each Rolex comes with the paper certificate for this particular model/serial number (of course many of them lost and lot of pre-owned watches are sold without them), Cartier in many occasions are sold without the certificates, just general booklets which are "ORIGINAL CARTIER BOOKLETS" as described in the listing, but not necessary is about this model.

I actually opened several packages for other Cartier we have on sale, and the booklets have the description of 3-4 other models, not the one they came with. I've checked 5 different packages which we've bought from the different sources -- and mistake is not possible, each watch/package is labeled as soon as they arrive.

I hope that explains the booklet contents.

Best,

Victoria

- swisswatchexpo