Travelocity
Reviews and Complaints

Absolutely the worst. Basically got screwed out of the cost of flights for three trips that were cancelled due to COVID. No support, passing the buck to the airline(s), couldn't use flight credits on website (had to call then wait 45 minutes any time I needed to speak to someone. They take your money then you are on your own. Never again.

Nightmare company.

Travelocity advertised a no charge for cancellation of a room rate before a certain date. I wanted to delete one day of a two day reservation and they wanted to increase the cost by another $20. There customer service reps are rude and told me they don't care what I think or what I want. Their policy is to charge more if you change the reservation. I will never use these jerks again. No one should ever use them as they are taking a big chance at getting screwed with the old bait and switch.

We've had the worst experience with Travelocity! They screwed up out tickets! Refusing to fix them. I will never order tickets from them again! I now have CEO's number, going to email him. The treat people really bad. Worst customer service!

Is it possible none of Travelocity`s customer service speaks no English? or just enough to get by? Half the time speaking to them I am trying to make out what they are saying, I guess that`s how they manage to rip you off is by giving up on listening on what they are trying to explain to you. I had 3 unused flight tickets worth approx 300$ each in credit, I had 1 year to use the credits from my understanding from what one service agent told me. 7 Months later I planned to use my credit and I find out I had to travel within the 1 year period which I was never told or her English was just so bad she just explained it wrong. Boycott Travelocity.

booked a trip through travelocity to attend a military change of command ceremony for my nephew. 2 days later i emailed my nephew to confirm our attendance and told him our hotel was located in lakewood. the next day my nephew emailed a warning NOT to stay in lakewood as it is not considered safe. i was molested as a child, kidnapped as a teenager, chased by a ? in the early hours one morning, a daughter was stalked and we had to get a restraining order... there's more but you get the picture. sooooo, after learning that lakewood is unsafe (this coming from a solider who served in iraq and afghanistan) there was NO way i was going to stay in lakewood. .this did not matter to travelocity - several phone calls and too much wait time the bottom line was NO REFUND but 'they' could reserve me another hotel at additional cost. ###. i am sick of being ripped off. my nephew paid for my room in a different town and i am trying to reimburse him. i will NEVER EVER use travelocity again. they SUCK just like my cancer.
fighting cancer

booked an out of country trip through travelocity. plane tickets were fine, when we arrived at our destination we found out that travelocity had canceled both our ride from the airport to hotel ( a two hour drive ) as well as our hotel accomadations leaving us stranded in a foreign country with nowhere to stay or means of transportation. luckily the people there were more than helpful and we were able to rebook our room and ride there on the spot, thank god we had the room on our credit card to do so. called, emailed travelocity on our return thinking there would be some sort of refund. all i was given was a "sincere apology" and a promise that on our next booking they will ensure everything is correct. there will NEVER be another booking through travelocity, and i would reccommend to everyone and anyone to do the same. most companies would be embarrassed to have something like that happen, not travelocity

travelocity is joke. better off dealing direct with airlines.

United changed my ticket departures and called Travelocity they said Insurance was for Tsunamis or death. Please I had a connection issue with American Airlines called them in 2 weeks got a refund.

Travelocity is a scam... Beware if anything goes wrong they will give a lame excuse and ignore you.

I purchased a ticket from Travelocity for $900. Subsequently I was unable to use it so I called and informed Travelocity. Somebody in Bangladesh or India or wherever they employ non-American workers informed me that I'd have a year from that date to utilize the ticket towards another ticket purchase on Travelocity. When I called back six months later to utilize my "credit, " I was put on hold for over an hour while I watched the seats fill up online on the flight I needed to get on. I live in a small town in Montana and flights can be hard to come by. I was finally forced to hang up the phone and call the airline and purchase an entirely new ticket, foregoing my Travelocity "credit." When I again tried to utilize my "credit, " I was less than a month past the "deadline" and they transferred me to Delta (which the original ticket was with) with no explanation. Delta, of course, said, "No dice!" I couldn't believe it. And after a complaint to the Montana Dept. of Consumer Protection and my credit card company, they still get off scott-free for not answering the phone and making customers go elsewhere because there are "disputed facts." The worst part may be that Travelocity is so unapologetic about taking $900 from me or robbing all the other folks who've reported complaints on this site. I hate Travelocity. Do not use this company. They're out to rip you off.

Travelocity has the worst customer service of any company I've ever used. Their policies are set up to take as much money from their customers as possible. I recommend that no one use this horrible company. I've known of dozens of incidents where people were stranded or taken advantage of when they were stranded by this company. If you try to get their customer service on the phone you will retire and be long dead before you are able to get through to anyone. If you should by some miracle get through, you will get no assistance and will be put on eternal hold. Do yourself a favor and stay away from this company.

I booked 2 round trip tickets in July for my honeymoon in January. There was a snowstorm that came through the night before our flight. Due to snow, the airport in Memphis canelled all their flights. We attempted to contact Travelocity to switch to a different flight so we could make our cruise. Customer Service told us to contact the airline, and gave us a number. The number they gave us was only for the hours of 8am to 5pm. Our flight was supposed to be at 630am. We had purchased travel insurance through Travelocity, so we called them back to use it. Customer Service again gave us a different number to call. When we called it, we were told that the travel insurance we purchased doesn't help with something like this, so we couldn't use it. We ended up having to by 2 one-way tickets that were as expensive as our round-trip tickets and never got reimbursed for the flight that was cancelled. Attempts to contact the company in regards to this have lead no where. DO NOT USE TRAVELOCITY. Despite their commercial which assure you they have 'hassle free' travel plans, it is not true.

HORRIBLE! I used them for the first time yesterday and will NEVER use them again. They must outsource their customer no-service department to India, as I had to go through three reps in order to understand anyone. They wanted to charge me a 30.00 fee for changing my Delta ticket on top of the 150.00 change fee from Delta. I said, forget it, I'll call Delta. Called Delta and made the change, but when the new ticket came, there was an additional 50.00 added to the change fee. I called Delta and complained, spoke to a wonderful customer service rep who investigated the added charge. I learned that Travelocity charges Delta 50.00 for changing the ticket, BUT lists it on the itinerary as TAXES. Well, thank God for Delta, because the rep canceled my first ticket, then rebooked it with the Delta change fee only, and waived the Travelocity fee for 50.00. I understand this was a one-time courtesy, and am very grateful to Delta for understanding my plight. TRAVELOCITY needs to take their roaming gnome and stick it where the sun doesn't shine. PACK OF RIP-OFFS! STAY AWAY! FRAUD!

I always have an amazing experience with travelocity maybe if you didnt hang up the first time you would have not had to call back more times...duh i mean they can not answer your questions if your not there for them to talk to...they are not their to wipe your [censor]! i think travelocity is for smart people, anyways seats on flts are not gauranteed i mean i have booked flts through the airline and have not gotten the seats i need. as for travelocity giving you tkts to a show...i mean really? they dont not offer shows on their website why would they give it to someone like you? they gave you 50 off of travel what they are used for. i think that was pretty fair...anyways love travelocity the people are amazing, i always have a fantastic time no matter where i go. i think everyone should use travelocity! :)

Travelocity's salient feature is their arrogance not that you should expect anything better from a lawn ornament. Their attitude distills to taking a customer's money and ignoring the rest of the transaction. Misspelled names that create difficulty at the airport ... that is the customer's problem. Seating difficulties with the airline ... at least you got in the plane. And the all time favorite: "it has never happened before but we will investigate." Spend you money someone else. These folks need another calling.

Hello,

I found you website while browsing for Travelocity complaints and I was amazed to find so many complaints! Well, here is mine. Please add it to the growing list.

I am deployed to the Middle East in support of the War on Terror. I left the US in early February for a scheduled tour of 6 months. My wife Sheila was due to deliver our 2nd child in early April. In preparation for the birth, she bought a set of tickets from Travelocity to fly from Bahrain to Virginia on 4 April and returning to Kuwait on 11 April. The total cost of the fair was $1400 USD.

Travelocity said they would mail the tickets to me immediately (this was 3 weeks before the flight) and that I would need the tickets as proof of purchase. Logically, the question was asked "what if the tickets don't arrive in time for the flight?" The issue was that the only mailing address I have overseas is a FPO address. Travelocity stated that if I didn't have the tickets I could pay $100 USD and have replacement tickets printed out at the airport. No big deal, it's worth the money.

So I arrive at the airport in Bahrain 4 hours early and go to the Gulf Air counter. You guessed it- no tickets in hand, no flight, period. So I get on the phone, my wife gets on the phone and we commence the complaining process. The first call to Travelocity reveals an agent THAT DOES NOT SPEAK CLEAR ENGLISH, so we asked for a supervisor who ALSO does not speak clear English. Long story a bit shorter, they cannot help me out. They told us that we could buy a one way ticket to Frankfurt, Germany and sort out the rest with US Airways there. They also said that US Airways WOULD honor the $100 USD replacement fee since they are a US carrier.

So I buy a one way ticket for $500 to get out of Bahrain and start my trip. I asked my wife to make some phone calls while I was in flight to settle this and save time. I only had a couple of hours layover in Germany, so time was precious.

When I arrived in Frankfurt I got on the phone and she told me we were still out of luck. US Airways said the same thing, no tickets, no flight. I was now stuck in Germany with no flight home. In addition, our new baby boy Owen has gone into Intensive Care due to heart/respiratory complications. My scheduled trip had now become emergency leave.

At the ticket counter in Frankfurt I met and AMAZING German woman who was willing to work with me on this issue. She tried and tried to honor my standing reservation, but her computer system would no recognize my reservation, payment method, etc etc. The bottom line was that I would have to buy a new fare-again. The cost? $5000 USD just to get home! I don't have that kind of money...

So she tried a different way and was able to lower the fare to $1200 USD. So I bought the tickets and got home.

Now comes the frustrating part of the story- dealing with Travelocity. Again we call to see about a refund. We get the run-around. They said write a letter to the customer support department and explain what happened, include proof of purchase etc etc. The people we called spoke in a heavy Indian accent, so I asked where were they located. They said in INDIA? It must be cheaper to hire people there than in the US, but I bet every dime they earn stays here. That is not the issue here though...

The dispute is ongoing. I doubt that I will see a dime in refunds, but this will be the last time I book anything through Travelocity. I have informed everyone we know and warned them not to be seduced by the low fares, it's not worth the risk. I have also forwarded this letter to our local newspaper in hopes of getting the ball rolling on some media attention.

On a positive note, our son Owen is doing much better and will fully recover. He should be home in a couple of weeks. I will be returning to the combat zone once he is discharged from the hospital.

I don't have to tell you that I booked return tickets through someone else...

Thanks, and I hope this helps.
Ken B

Travelocityis a ripoff operation.

I had to cancel a hotel reservation in Bangkok 2 months prior to arrival date. The hotel cancellation policy was to charge $25.00 or one night room rate. Travelocity charged me for the full 4 night booking that I made. In my opinion, nobody should use an agent like Travelocity.

Mike Eldridge