Wu-Yi
Reviews and Complaints

I ordered a trial sample, did not request more of the product, was sent another order that I did not want, charged $59.95 on credit card, returned tea unopened as soon as it was delivered. All the Tele #'s have been disconnected, cannot get the charges taken off credit card & to my dismay another $4.95 was charged just 9-22-08 for what I don't know. This is a scam and must be stopped.

6 Charges from 6 different companies ranging from $3.86 to $8.47 all within 1 month. Ordered tea 3 months ago then bam! all these charges started to appear. I got a hold of my credit card company and filed a dispute statement on the back of my statement. So far so good no more charges as of yet. I have learned my lesson. I also called each and everyone and told them to take me off their list. I hope it has ended.

i also ordered the free trial of wu yi tea not realising you get signed up for a membership and they kindly take out money from your account regularly. I bought a phone card as it is too expensive to use normal home phone. The city that I called is 14 hours behind time so I had to call in the morning before 9am. I got through and have now cancelled my memberships. These are the details you need. The Ebook number to cancel is [protected] and the Insider Secret number is [protected]. These numbers I dialled from Brisbane, Qld, Australia. Hope this helps others.

I only agreed to the trial purchase of $4.99 for the trial box and they keep sending me boxes each month and taking money off my account.Please have them cancel this mess.

I ordered Wi-Yu Tea in Sept. and was told I would get a 14 day free trial. Before I even received the tea my credit card was charged $66.00. I cancelled the tea after a month of trying it and now I am constantly being charged this web access fee on my visa of $6.45 CDN. In Dec. alone, I was charged it on the 7th and the 9th. I have phoned to cancel but no operator comes on and they just play elevator music. The call is a 866 number so it is costing me to stay on the phone waiting to speak to someone. My advise to people is don't order diet crap on-line and if you do read the fine print to make sure you know you are being charged for extras. I want other people to be aware that it's not easy to get rid of these extra charges. I will never again be so stupid as to order diet crap from the internet.
melofitz

I agree with ALL complaints listed. I have been trying to cancel for over two months. I have called my cr. card company to let them know that I would not be paying for the charges from WU-Yisource, IW/living lean. 60.00 per month for tea and 20.00 for whatever living lean is to be. along with several others items. I have not been able to contact anyone or cancel yet. I still have 4 boxes to return and knowing that there is probably 2 more on the way. Please help. Thanks

i recieved a box of wu-yi source authentic chinese tea a year ago and their still takin payments from my visa card i would like this to stop now

I had subscribed to a free trial offer for WuYi Tea. The offer was until you are satisfied you will not be sent any other box. while under free trial offer, I sent them an email that the tea is not suiting me and I feel nauseated. yet they sent me a box (during trial period) and charged me for it. I wrote back of cancellation and returned this box. yet they charged me for another box, even though they had not sent it. Now they are refunding me for these boxes less their stocking fee. First of all they should not have sent me any boxes and when I return they charge me stocking fee. I am at a loss for returning their package (which they should not have sent) and stocking fee. and their customer service is totally useless, they don't understand what you talk (in English) and their email response are way out of the subject matter. they don't seem to read what you have asked for.

Wu-Yi Tea was just a trial and I automatically was connected and charged by two other programs that I was not aware of and do not want. One was Comprohensive Weight Loss Systems Program at $9.95 a month [protected]) which I canceled with no problem. The other program charged for was Web Acess [protected] at $4.95 a month) with a big problem. The Web Access number refers to www.insidersecrets.com and it gives you the number to call with the same message to go to the internet. I'm going in circles. By the way there is no refund! S.R.

wuyi tea keep taking money out of my account evry month for nothing, i had my free trial last year then after that they sent me 3 more boxes, so far this year they have taken £143.90 out of my bank account what can i do

I noticed my credit card statement with a 19.95 dollar charge. When I call the number listed in my statement, the CR stated that my card had been charged since February 2008. I believe I purchased the tea on 07 and cancelled before the 30 day window. Beware! This is obviously a scam. Anyone interested in pursuing this company legally? Post here

Website claims you receive a free trial and then signs you up with 2 other companies that automatically bill your credit card monthly, for diet tips you didn't ask for. There is no small print regarding this when you go to pay, it is hidden in their long page add in fine print. What a scam!Beware! It takes many phone calls to end the charges and you never get a refund from the other two companies. Plus you pay to send back the tea. Dont do it!

I too am having problems with AcaiBurn. I returned my product on 19th Aug 09, (Bedford address, as above) got a receipt and today (4th sept) they have billed me for another shipping fee and "elite pack" all for £5.65. Unbeknown to me I was still paying for the e.book, which I did not know I had subscribed to that in the first place. Although I returned my goods well within the time, I have been informed tonight that there is a pending charge of $79 due to be debited from my account on 6th sept if they do not receive the goods...BUT I HAVE RETURNED THEM!...I was going round and round in circles with them tonight (LIVE CHAT) telling them I am not paying for something I have already returned. I also told them I want my money reimbursed that was debited today and to stop that pending charge. Live chat informed me I had to contact phone support [protected] and they deal with the cancellation processes but I spoke with phone support and they informed me that they can not prevent the $79 from being processed, that I will get a refund when they receive the goods...BUT I HAVE!...AARRRGGGHHH!...How can I stop this payment going through...is it worth my while phoning my bank?...can someone maybe get back to me on xXj-casXx@hotmail.co.uk

DON'T PANIC.

I think they are the same company as ACAIBURN, What do you think Addie M. from india, check her replies!

ACAIBURN
I'm afraid it is authorised, check their terms and conditions hidden at the bottom of their website this is what I did as of the 09/08/2009:

The CANCELLATION problem in the UNITED KINGDOM, do as follows:

1.For Membership:

Have your Order ID: Number, your telephone number, your address by your side
Telephone [protected] (This changes regularly, check on ‘livechat’)
Obtain a Cancellation Number
To avoid the $79.95 -> within 21 days of order return the Trial to:

YOU WILL HAVE TO ASK FOR A FULL REFUND,

BTB Mailflight ltd (This changes regularly so check when you contact)
2B Viking Industrial Estate
Hudson Road
Bedford
MK41 OUB

this address also has a c/o WuYi

On the outside of the package write clearly your Order ID: Number
Keep a note of your Tracking Number (from Postal service uk cost about £4-6, depending on weight, automatic insurance on special delivery)
2. For Insider Secrets:
Telephone [protected](This changes regularly, check on ‘livechat’)
Obtain a Cancellation Number
3. For eBook:
Telephone [protected] (This changes regularly, check on ‘livechat’)

I also obtained their employee numbers and names and i recorded the telephone call, stating at every opportunity that they will not be billing my credit card in future and that auto shipping has been cancelled, they confirmed with a ‘yes’ I’d like to add that I was suspious about my email address given to them as the email 'livechat', did not get sent, but luckily I printed a version and sent it to an alternative email address and low and behold it went through there, I only suspected that there is some block so you cannot email proof of conversations, also I contacted everyone in my address book as I suspect that acaiburn will hack into it and sent spam to everyone, so I immediately sent a message about them to everyone on my mailing list, just to cover that, I read the terms and conditions and they state that they can give our details to third party companies, so I’m expecting a barrage of calls from telesales! I will only answer the phone with a caller id now.

I think I covered everything, you need to be shrewd with these people. collect as much information about your cancellation for your credit card company, this was all done within 3 days of filling in the registration form, so I don't expect any comeback!

btw any call from the up please be sure to PHONE BETWEEN 1pm AND 2 am or the call will come back as 'temporarily disconnected' I have also contacted the consumer program 'Watchdog' I WILL WATCH THIS SPACE, AND KEEP YOU INFORMED OF ANY CHANGES

The credit card company will have to honour any subscriptions, please get proof of cancellation, cancelling your credit card may not be enough!

I would like to add there is an opt-out option at the bottom of their web page, check their privacy policy, it says if you opt out they will not give out your personal information so please unsubscribe I did this and also did it through 'live chat' specifically requesting that they remove my email address and telephone number, whist I copied and pasted the opt-out/unsubscribe details within their privacy policy, again I emailed a copy to an alternative address and printed a copy as proof.

Something very interesting.. i emailled them, as to why i did not recieve a phone call within the hour of me signing up for the trial as stated in their Advertising Practices & FTC Policy Compliance

'Order Confirmation Calls
We call all of our customers within an hour after they place their trial order. We do this as part of our fraud prevention efforts in order to ensure that none of the orders placed on our site are fraudulent in nature. This call helps customers understand who they ordered from and helps them understand what they will receive. They are provided information about how our trial offer works, so that they understand both their rights and obligations. We believe that his helps to create a good relationship between our company and our legitimate customers. During the call we also explain to our customers how they can cancel their trial offer in the unlikely event that they are not satisfied with our product '

my email
On Tue, Aug 11, 2009 at 2:41 PM, wrote:
Hi I have since cancelled all autoshipping, other charges to my credit card including the insidersecrets and ebook subscription, also I have requested and confirmed that my email address, personal details and telephone number will not be passed onto third parties or used by yourselves, please can you inform me why I did not receive a telephone call at all let alone within an hour of placing my trial

their response:-

We call all customers when they place an order. May be they were unable to call you due to some reason.

Thanks.

take a look at the return email address
James Norton [abuse@quickcashsupport.com]?!WTF

i ALSO HAD DONE THE SAME THING. I called and they assured me no money's would be taken out of my account any longer. I cancelled this 9months ago and they are still taking 19.95 a month out of my account.

hi i order an free trail of your wu yi tea it tasts is not nice and dont like it, i dident reailed that i have to ring you to cancel so i did and the number did not work now im panicing i dont want to be charger £59.99 for the tea so can you cancel my membership as i live in uk i have no membership nunber only an order ID which is 107344 . thank you miss l griggs

hi i joined the wu yi club last year in dec 2008 i just didnt see the results i needed fast enough for my liking but im glad i gave it a try, what im findind anoying is all the extra charges im finding on my visa bill which is still showing up on my monthly statements, why is this!
i dont liked being ripped out or over charged for something ive already paid for months ago! thats just not on aye!
im cancelling my subsciption from wu yi acaiburn and wu yi tea so stop taking money out of my account! any products i recieve will be returned.
T. MARSTERS

i am so very angre about this situation and want my money back immedulatley.

my name is Irene rRichardson. i have signed up for the FREE TRAIL you had to offer, i have recieved your package and yet you have taken 2LOTS OF £42 OUT OF MY ACCOUNT. I am not satisfied with this product OR the fact you have taken money from me.

i want this matter soted out NOW, othere wise i am going to the POLCE AND THE NEWS PAPER. This is not how you should run a company!

you have untill tuesday to get back to me on this matter otherwise me and my solicitor are going to press charges.

The same happened to me. I got three boxes of tea for which I paid the shipping and handeling and then immediately attempted to cance. I just got my statement from the collection company as well. I will be doing the following and recommend doing the same: disputing the debt in writing, forwarding my letters and copies of the collection agency's letters to my state attorney's general's office, the FDA, and the BBB. I also plan on checking to make sure that they are registered to sell products in my state (MD). I will also request that all communications regarding the debt be in writing and that the mail be certified mail, return receipt requrested. Make sure to send yours the same way.

The same thing has just happened to me. To top it off they did not send any type of invoice with the company's information on it. To give us the ammount that it would cost! It was suppose to be a free 2 weeks of tea. I paid for the shipping and then never recieved more tea? What is the 179.00 actually for. The collections person will not give me the phone number to the actual company, only the name!

When trying to contact this company the information provided was no good. I've been trying to contact them to stop payment on a re-order I'd not authorize. I should not have to pay for this product if I do not want to use it . I had agree only to the trial product. No improve to weight lose has occur since beginning the product. I believe I have just been taken for a ride of promise to weight loss.

when trying to contact this company. the infromation provided was no good. I've been tryong to contact them to stop payment on a re-order I didn't authorize.