DinoDirect review: RUN AROUND 31

The site is a joke:

OK I wanted 9 of the SATA cables they have listed for sale. Paid for them. Nearly 2 weeks after paying for them, I get an email saying, "Part of your order has been shipped today". I sent them back an email raising these issues:

Why wasn't the order shipped within 24 to 48 hours?

What do you mean - "Part of an order?"

"When are the rest of the cables going to be sent?"

"Why do you advertise them as being available and then take the orders for them, when there are insufficient stock to supply the orders?"

"You say your out of stock, and can't supply my order, then why are you continuing to advertise the cables and continuing to take orders for them?"

Following on from that, "Why are they continuing to offer them in whole sale amounts (like 1000+ etc.), when they can't even supply small orders?"

Well they are NOT telling me when they are going to send the rest of the order. They have offered to "give" me a voucher for $10, which is the value of the remaining products that they have failed to supply. Getting into all these backwards and forwards emails with them, has cost me a heap of time, and the cables are worth 20c each by the 1000, and I have paid ~$5 each retail - and do you think they would toss in an extra 5 to make up for the hassles they have caused - NO chance.

I mean I have customers I have to supply systems with, they took the order for 9 cables, I paid for the order of 9 cables, then because of their sloppy or non existant inventory control - where the amount of orders taken has no connection as to what is actually in their warehouses, their superior service has cost me about 10X as much in lost profit and time, as what it would have ot have bought them from an alternative supplier at 2X the price.

And when questioned about their actions, they then spend the rest of the time ducking questions, avoiding accountability for their actions and being cheap skate 2 bit suppliers.

One of the good indicators for "reliable suppliers" is in their policies.

Here are Dino Direct's product review "guidelines" - and these basically are saying - "If you don't paint us up in glowing terms with lots of [censor] kissing - we won't post your review on our service".

And they DO make you "keep it quiet and out of the public spotlight" by "insisting" that you put any HONEST reviews (or criticisms) into an email to their customer service dept.

That is not review, that is concealing and covering up what shonky operators they really are.

So here is Dino Directs Review Posting Guidelines

DinoDirect read all reviews before posting them and may reject some reviews if they don't follow the guidelines. Here are some of the things that can cause a review to be rejected:

- Review written in non-English languages
- Offensive or abusive language.
- Hyperlinks and URLs which lead to other stores and resellers or competitors. Please note this applies to forum posts also.
- Price and availability changes very quickly, so please avoid inclusion of such information.
- Posting of a question. Please post such queries in forums or support instead.
- Replies to existing customer reviews. Please leave discussions to the forums.
- Comparisons to competing brands or products of competing brands.
- Criticism of DinoDirect's service (You're welcome to send such a comment at fastsupport@dinodirect.com instead).
- Reviews for products that are out of stock and won't be available soon.
- Reviews are overly simple. Please be informative.
- Any personal contact information such as e-mail address and phone numbers.

Lastly, we do post all reviews, positive or negative, as long as you stick to these guidelines.

(it's a conjob if ever there was one)

I have also noticed that all most all of the reviews about Dino Direct on other sites - are EITHER about bad products and dodgy service, or they appear to be coming from "company shrills" posting reviews about their own employer, who effuse in the most [censor] kissy way, how great Dino Direct really are - in hyper bright glowing terms

In Australia under the trade practices act, it's an offence to offer to supply goods and services, without being able to do so. If they were in Australia - they'd be getting served a notice to appear in court.

If you want reliable suppliers, go elsewhere.

Dinodirect ARE an unreliable, costly and time wasting pain in the [censor].

Yayyyyyy! NOT.

Well 7 out of the 9 cables that I paid for did come today... honest.

Only they were not the cables with an "E - SATA" fitting on one end, and a SATA fitting on the other end...

Noooooooooooooooo they were just plain old SATA cables...

This company is [censor].

Dinodirect are the sort of people I'd recommend to a competitor who needed new staff, if I wanted to put that competitor out of business.

DinoDirect sells poor quality "junk" products. Their website is designed to lure US buyers to buy from them. DinoDirect posts a 30-Day 100% satisfaction rerun policy which they do not honor, just give you the run-around. Buyer Beware -- stay away from DinoDirect.com

Hello Everyone,

I want to share with my most recent online shopping experience with this company - DinoDirect.com. This is my first complaint on online shopping. I really have a very bad bad experience with this company.

First, I oredered 2 mmon cake mold that I thought would be good for moon cake. So, I ordered it and waitied patiently for it to arrive. It took about 3 weeks to reach me which is find for me because I am not in a rush. End up, what I get is not deep enough to make a proper moon cake and one of the have slight defect on the mold carving if you look close to it.

So, I go to their web site and have a 'Live Chat' with them. I talked to the person for half hour but most of the conversation is waiting time with no answer/ reply form associate. They disconnected from the conversation and then come back and still didn't answer me for a long time with my questions.

End up, I gave up the 'Live Chat' and make a directr call to them at [protected]. I talked to the lady for another half hour. During the half hour, she seem not really understand what I was talking. So I told her I want a RMA and get a refund beacuase the things cannot make a moon cake at all and have slight defect. She told me I have to bear the shipping charges and they will refund me the amount $19.88 (after deduct all the shipping charges).
She asked me go to the web site and request for a RMA number. Lucky I told her please guide me because I am really sick of all this bad customer service. How do you know you will get hold of them or you might need to go through all the explanation again. Am I right?
I followed her instructions and guess what from the web site? THere was no RMA number being found from my account. At that time I am like... Ohh gosh, lucky I didnt't hang up the phone. I also asked several tiems where to ship it and is it in the USA and was asnwered that YES it would be shipping address in the USA.

End up she said she will help me to make a RMA number and send to my email address. Guess what again? The email I recieved is just an email with a RMA number and asked me to to download the label from the email. Guess what again? There is no file attached at all, and according to the email, the return shipping address is as below..

CUKAI
RM B-1, FL 5, Block 4, Seg Science and Technology Park
Huaqiang North Road, Futian District,
Shenzhen, Guangdong

So, overall, this is a very bad online shopping and if I could give ZERO star I would. I HIHGLY recommend DO NOT shop there and don't believe what they says on the site "100% satisfaction guaranteed, no question asked'.

Don't be surprised when Dinodirect contact you, to see if you can be bought out, by changing your report on them, by fixing up your order for you.

The problem is that if they were so good - they would not be totally ruining your order for you and lots of other people, because they don't have their act together in the first place;

And they do nothing to stop the scam of ripping people off, feeding them [censor] and giving them the run around...

They do nothing about making what is paid for, and the cash that it was paid for with, match the actual stock levels, and the product being delivered - if at all.

Then they pull conjobs on people by bribing them to remove the bad feedback left for them, AND they also flood the feedback sites with FAKE positive feedback...

Dinodirect is total [censor].

This is a HUGE ripoff. I ordered a stainless steel baby food mill and they sent me a coffee bean grinder. The item was clearly marketed as a baby food mill. There is no way you coul use this item for any type of food.The box that I received the item in clearly has coffee beans all over it. They have given me the complete run around. They told me they would give me a refund if I shipped it back to Shanghai. right! The shippping cost more than the item. They are crooks! Stay away!

They should have their "head orifice" in California... If you can pull some kind of a legal refund claim on them - do so.

Yeah, I've dealt with these bozos myself. DinoDirect is an incredibly poorly run, slipshod outfit. I can't figure out how much is dishonesty, and how much is pure stupidity & incompetence, but dealing with them is a disaster ! What really kills me, though, is how far they will go in saturating the ratings websites with BS, fake, planted reviews on their own company & products. As if we're that stupid ! It is truly DISGUSTING ! In some cases (check out resellerratings), they somehow managed to skirt the rules prohibiting shilling, and post 10 or 15 faked "excellent" ratings for every real "terrible" one to raise their average. They constantly attempt to "buy off" customers who post negative ratings by any means possible. Wouldn't it be easier to simply run a legit business, and not rip off customers in the first place ? Rather than run around the internet doing damage control all the time ? Sure, their prices are low, but quality is generally atrocious, and NOTHING is ever in stock in my experience. No instructions are ever included. Item descriptions on the website are erroneous, misleading, and/or generally worthless. Will be glad to see this Dino become EXTINCT !

Even their "buy off's" are bogus...

Dinodirects "review guidelines with the fat chewed off (the condensed version)

DinoDirect read all reviews before posting them and may reject some reviews if they don't follow the guidelines. Here are some of the things that can cause a review to be rejected:

- Criticism of DinoDirect's service (You're welcome to send such a comment at fastsupport@dinodirect.com instead).
- Reviews for products that are out of stock and won't be available soon.

Lastly, we do post all reviews, positive or negative, as long as you stick to these guidelines. "

LOL - Dinodirect = Epic Fail.

DINO DIRECT ARE CROOKS: DON'T LET THEM SCAM YOU!

This is already turning out to be the WORST shopping experience I have ever had!
I have PAID FOR MY ORDER IN FULL VIA PAYPAL but when I log into my account on the Dino Direct website, it is marked as “unpaid” & when I tried to email them on their forums, one of their arrogant staff finally replied after I had posted & directly emailed them about a dozen emails!…
My order # is: 542372-DD & finally after a ridiculously long wait this arrogant staff member told me that I had not paid because I had not clicked on their “security checkout” even though I did & I emailed them back a copy of the entire email PayPal sent me including my transaction ID #:6199416246681123P
but they still have not got back to me & my order is still showing up as “order unpaid” despite my numerous emails to them throughout the entire day which have remained unanswered! -I feel that I may have no choice but to open up a PayPal dispute & that will be proof to them that I PAID IN FULL despite their arrogant staff telling me that I haven’t when in fact I HAVE & WILL PROVE IT BY FILING A DISPUTE ON THEM IF NEED BE!…
Please DO NOT believe any positive posts as their employees often pose as consumers (often quite obvious that they are doing this) on their forums as well as other websites reviewing them like this one & I will NEVER place another order with them ever again!…
Also, in the beginning it was possible to speak to someone directly via a live chat option on their website but now it is not an available option & I would say that “it would be easier for a camel to go through the eye of a needle” than to communicate or deal with these crooks!:(…
Worst of all they promote special sale event periods to lure unsuspecting consumers into ordering when they clearly show no intention of fulfilling these orders & they will even scam you on one of these sale events at Christmas time while leaving you with no hope of your goods arriving on time or of seeing your money without filing a long PayPal dispute!:( BUYER BEWARE OR ELSE YOU WILL CERTAINLY REGRET IT!

Read more: http://www.rateitall.com/i-2519078-dinodirect.aspx#ixzz18JHGvWSK

Hi guys,

Recently i have purchase product from dinodirect.com to check whether they are genuine, if they are genuine continue to buy more product .as the deal are more attractive and reliable than any other sites. so from the day one of my shopping experience i have posted in
http://webupon.com/web-design/dinodirect-shopping-experience-review/
still confused in buying please view this site.

Dodgy as, poor quality items and absolutely no after sales support. Ridicules delivery times. If you plan to purchase from Dinodirect just search the web for sites like this and see how many unsatisfied customers there are out their. buy from them is gambling with your money.

I have ordered a securitycamera about 4 months ago. Directly after recieving some useless [censor] intead (some completely useless camera wich cannot connect to my system), I filed a RMA-request and asked them to sent me the correct one.

Off course they are not going to do that. The only thing they will do is asking you to wait a little longer, everytime you ask.

Do not buy at www.DinoDirect.com, because you will never see your items or your money back!

I have to say that DinoDirect is like a damn liar! The items you got from them are probably not the same as the pics on their site, if you want black, they may deliver you green! Let alone the quality, can i say they deliver Chinese garbages to me?
One more thing, if you order something from them, ok, be patient! May be you are gonna have to wait for two to three months before the package arrives! That's my damn experience!

HI IM DR WALSH MD. I PURCHASED A WEDDING DRESS FROM THESE FOOLS. IT CAME WITH ALL THE WRONG SIZES. IT DID NOT LOOK LIKE PRODUCT. AND IT WOULD NOT ZIP UP MY BACK. THEY WONT TAKE IT BACK. ORDERED A VEIL, NOW THEY HAVE SENT ME 17 VEILS, I DID NOT ORDER. AND THEY WONT TAKE THEM BACK. JESUS CHRIST

Dino Direct are now scamming PayPal.
They keep saying that items are out of stock and please choose another item.
They take about a month to tell you this.
Of course, by the time they repeat this garbage a couple of times, PayPal's 45 day dispute lodgement rule has expired.
Now PayPal won't do anything because the 45 days has elapsed!
Scammed by Dino Direct AND PayPal!

Guess im F***ed for my wedding dress i haven't seen any moovemeant with my "Wedding dress" Order Approved" But that where it stoped! Live chat what a joke 9 out 10 times you get someone ! Shannon k how fake! I was told if this is a scam you couldn't contact anyone ! Well SCAM SCAM SCAM is all i have to say as of today!

Received my android tablet and it would not power on, Dino sugguested I send it to local shop for repair, it cannot be fixed, I asked for exchange and they want me to pay 45 dollars to ship it back to China, no way they got me once.. It has been 2 months ripoff company, avoid

I am not going to laugh at any of you or your misfortune - but I am so glad that it lead to you all getting the balls to confront the people who operate Dinodirect, in a way, that exposes them, and in a forum that they cannot control - or hide.

DO NOT ORDER FROM THEM. I ordered a dress about a month ago only to find out afterwards that they had to make the dress? I wasn't satisfied with this so I cancelled the order and now they won't give me a refund! They don't respond to your emails they should be shut down for fraud. ITS AN ABSOLUTE DISGRACE!

Do yourself a favour and avoid this company. I ordered four items and paid. I later received an email attempting to say, in extremely broken English, that they had run out of stock of one of the items and were sending me a completely different item they had picked as a replacement. I replied and said I didn't want the other item; I wanted the item I had ordered or a refund. A few weeks later a package turned up with three out of the four items I ordered. Ever since I have been sending them emails and trying to decipher the broken English responses. They have not given me a refund, sent the missing item, promised to send the missing item or said anything that even remotely makes sense about the situation. Steer clear of this mob; they are as unprofessional as they come!

I have ordered 5 items so far from Dinodirect. All arrived, but 2 came after 4 weeks instead of the promised 2. All is good and working. I had no need to test their customer service it might be as bad as some people described here. I'm willing to put up with a small fraction of loss in future at these incredible prices. Just wanted to balance out the negative opinions here a bit.

Dear honoured customers,

On behalf of DinoDirect.com, I would like to apologize for all inconveniences you have experienced while shopping with us. Effective complaints handling is a key part of customer service excellence and we are not afraid to tackle this complex and difficult subject. Every single current and potential customer is important and valuable for us and we believe that you have the right to a fair, effective and courteous service at all times. Therefore your comments are extremely important for us. We want to know what our customers and people interested in our service think about our performance and the standard of services we provide – not only do they allow us to improve our individual service to you in terms of quality and efficiency but they also help us enhance our product.

I would like to invite all customers to leave your questions and specify your order number in your comments, so we can be more convenient to investigate your issues and contact you to solve the problems.

furthermore, you could always contact our Customer Service team. we would like to make every effort to serve you the best.

For instant communication, please click on the following link to reach DinoDirect customer service express, and a dedicated agent will reply your message within 5 minutes. http://www.dinodirect.com/livehelp/livehelp/

For order complaints and disputes, please contact DinoDirect manager William at adelewilliams@sales.dinodirect.com. we will reply your email within 24 hours.

Regards,
CS-Manager
DinoDirect

Yeah sure...

Your only acting like the good guys AFTER being exposed by so many people - so many times, and your employees are dumb enough to leave FAKE positive feedback, to drown out the legitimate complaints left on this and many other sites...

Your only interested in doing scummy patch up jobs when you can't get out of looking bad, and then it's back to business as usual - bad products, non deliveries, scams with peoples money, no refunds, dragging things out so that customers will go away...

Dinodirect is a SCAM site... Have nothing to do with them.

Dear honored customers,

On behalf of DinoDirect.com, I would like to apologize for all inconvenience you have experienced while shopping with us. Your feedback and comment, which could improve our products and service, would be highly appreciated.

I would like to invite all customers to leave your questions and specify your order number in your comments, so could you please offer your order number to us to have a check? It will help us to investigate your issues and contact you to solve your problems.

You are also welcomed to our Customer Service Center for help at any time. We will make every effort to serve you the best.

For instant communication, please click on the following link to reach DinoDirect customer service center, which is an express and dedicated agent that would reply your message within 5 minutes. http://www.dinodirect.com/livehelp/livehelp/

For order complaints and disputes, please contact DinoDirect manager William at adelewilliams@sales.dinodirect.com, he will reply your email within 24 hours.

Regards,
CS-Manager
DinoDirect

DinoDirect.com is a flat out scam, no different than your every day Nigerian 411. Do not believe any of the hype about this dodgy service.

In the first place, they are promising prices that are unrealistic. Unless their employees are being paid minimum wage there is no way they get away with such prices. Also a quick search reveals they appear to be completely dodgy. Don't do anything with DinoDirect.com

Report them and move on. Its clear they are just a new scam.

Don't get things from DinoDirect.com, They are unreliable . i've bought a 140cm dolphin plush, after payment it processes around 2 days and they send me mail telling me that the item is out of stock... so in the other words they are selling items that they themselves don't have.

Mi sono stati addebitati da voi 175 euro senza autorizzazione. Non vi conosco neppure. RIVOGLIO I MIEI I MIEI SOLDI GUADAGNATI ONESTAMENTE.

Rivoglio il mio denaro.

Mi avete preso 175 euro senza che io accquistassi nulla. Non vi conosco neppure. RIVOGLIO I MIEI SOLDI. COME POTETE FARE UNA COSA DEL GENERE !