DPD
reviews and complaints

Terrible customer service, not answer to calls, emails answers is to long! The DPD courrier make wrong label with wrong address, and Cashel depot 24

Send my package back to sender, and not keeping 5-8 working days at store

how is write on the policy, but send back immediately, and they said that keeping 

5-8 days, but they lie, they send back at the same

days when they received my package, that not acceptable, I contact them

and ask them stop processing and send back, but they just feeding me with tomorrow etc.and not do anything,

in that package I have important documents,but they don’t care, and no body refund money back! And that was Couries fault 

who make wrong label, I don’t know how it’s possible if I write correct information on the dpd website! So they do nothing , seat on the 

offices and drilling nose! 

I was so excited to order three Christmas gifts from Marks & Spencer for my daughter, and I chose DPD as my delivery service. Unfortunately, my experience with DPD was frustrating to say the least.

First of all, the delivery driver arrived one day later than expected. When my daughter received the package, she found that he had only left one of the three items. When she explained to the driver that the missing items were part of the same order, he insisted that they had been duplicated by mistake. This was incredibly frustrating for both of us. Why wouldn't the driver listen to my daughter's explanation? The items were labeled correctly and were clearly part of the same order.

I tried to track the missing packages through DPD's tracking service, but that was the only means of communication available to me. I discovered that the other two packages were on their way back to Marks & Spencer. When I contacted M&S, they informed me that the items could not be redelivered because they were out of stock. That was extremely disappointing. So, due to the driver's mistake, I was unable to get the gifts I had ordered for my daughter.

This was especially hard for me because I have not been able to see my family for a year now, and my daughter's mental health is fragile. I was looking forward to giving her those gifts to make her happy. However, due to the driver's mistake and DPD's lack of support, my plan was ruined.

Another major issue I had with DPD is that there is no way to contact them directly. I tried to find a phone number for customer support, but even when I did manage to find it, it was almost impossible to get through to an actual person. This lack of customer service is unacceptable.

In conclusion, I am disappointed in DPD's bad delivery service and the fact that they don't seem to care about their customers. I found it particularly frustrating that there was no way to speak to a real person to address my concerns. I hope they will work on improving their service in the future so other customers don't have to go through the same experience. Moreover, I expected more from M&S as a reputable company to choose a more reliable delivery service.

Recently, I had been eagerly expecting the arrival of two packages ***2544339 and ***2544327 from DPD, a courier service that I had opted for. However, to my dismay, I had to wait for over a month with no sign of the packages.

In an attempt to get in touch with DPD customer service, I made 36 calls to their phone numbers, but was unable to receive a response. Shockingly, both the lines were constantly down. Even when I finally got connected to an automated answering machine today, I had to wait for a staggering 30 minutes before speaking to someone. This experience left me feeling frustrated and helpless.

Eventually, I gave up and contacted the sender of the packages, who regretfully informed me that DHL was unable to find the address that I provided and had returned the packages. However, I refuse to believe this, as I have received 5 other courier shipments to the same address in the past 2 weeks without any issue.

This lack of delivery attempt or any form of communication from DPD is unacceptable, considering I am paying for this service. A simple Google search of the delivery address, "Vila Vivari," would have provided the exact location of the Villa, and local phone numbers for the hotel owners are available on the maps for DPD to use.

My experience with DPD has been the worst I have ever had with any courier service. I am deeply disappointed and frustrated that DPD has not met the basic expectations of its customers. It is disheartening to see that even DHL, which I previously considered the top contender in this field, has been outclassed in terms of poor service delivery by DPD.

I recently had a couple of disappointing experiences with DPD that I feel compelled to share. The first incident occurred prior to the COVID-19 pandemic in December of 2019 in the Wirral area. The DPD delivery driver dropped a box in my porch without knocking, and I heard a noise. Upon inspection, I found an empty box, which had been cut open. I immediately called the driver back and showed him the slit tape, but he claimed he had already delivered the item and couldn't do anything about it. I lodged a complaint with both DPD customer service and the sender, but both of them merely shrugged it off and told me that the box's photograph in my porch was proof of delivery. Unfortunately, the package was supposed to be my husband's Christmas present, and so he had to order it from another retailer, which ended up costing us double, as it appeared that someone within the DPD organization had stolen its contents.

Just a few weeks ago, another unsavory event transpired. I had ordered an item from eBay from an international seller. I could track the parcel through various countries and couriers worldwide until it finally reached Wirral and DPD, where the delivery driver updated my tracking number with an irrelevant photo of a non-related parcel. Neither I nor the sender received the package, even though we both informed DPD of the error. And, to make matters worse, I recognized the property in the photo that the driver had sent as being local. After some investigation, I learned that the parcel had gone to the local pram shop, which was located on another road, and it clearly contained a pram accessory, as seen in the photo. The shop, as well as the recipient of the package, contacted DPD to report that they had delivered the parcel to the wrong address and that the tracking number was incorrect. However, the issue still has not been resolved.

At best, DPD appears to be useless, and at worst, the company's drivers may be involved in theft. Hence, I would advise everyone to avoid using DPD's service at all costs.

DPD (dpd.com) is a delivery company that has been receiving a lot of negative attention lately. Many customers have reported that they have had dismal experiences when dealing with DPD, with most of them highlighting the fact that the company under-delivers and insults its customers, implying that they are lying about their experiences.

One customer was particularly disappointed with DPD's service, stating that the company's drivers only put a calling-card through after knocking, and that they only get paid for successful deliveries. However, the customer noted that DPD considers leaving a parcel at the post office as a successful delivery, implying that the company is not sufficiently incentivized to do its job properly.

Furthermore, this customer was promised a delivery slot after 11 am by DPD, but the company attempted to make a delivery at 7:25 am on the day of delivery. The customer and their partner were up early, sipping their coffees, but heard nothing from the delivery driver until they saw a discrete calling card pushed through their letterbox.

To make matters worse, DPD's customer service was unhelpful and implied that the customer was lying. They repeatedly apologized but did not offer any substantial assistance, which the customer found to be unprofessional and insulting.

DPD's unethical practices and money-grabbing tactics are disgusting in the eyes of many customers who feel that they have been mistreated by this company. The lack of customer service and poor delivery practices make it difficult for customers to trust and rely on DPD's services. Despite their best efforts, DPD has a lot of work to do if they want to regain their customers' trust and improve their reputation.

I recently had an experience with DPD (dpd.com) that left me feeling frustrated and disappointed with their service. I had ordered an international delivery from the UK, and after waiting for 5 days without any updates, I decided to get in touch with them to see what the status of my delivery was.

To my surprise, I was informed that I needed to fill out another form that had not been provided when I initially booked my delivery. Although I was displeased with this, I did so immediately and was told that my parcel was finally on its way.

However, two days passed by and I still had not received any updates on my delivery. I decided to get in touch with DPD once more, and was informed that the form I had already filled out was outdated and needed to be filled out again using a longer customs tariff.

Once again, I complied with their demands and sent back the necessary forms. After several more days of waiting, I found out that my parcel was being returned by customs because the information I had provided was not given in time. This was especially frustrating because it was DPD's fault for not providing me with the correct form.

Despite the fact that my goods were insured with them, I was informed that I would not receive any compensation for them, and that I would have to wait another two weeks to receive my delivery. To make matters worse, there would be no tracking available for my delivery.

In my conversations with DPD, I remained calm and respectful, yet I was still treated poorly and felt like my concerns were not being taken seriously. Overall, my experience with DPD was poor and unreliable at every level, and I would not recommend their services to anyone looking for a reliable and efficient delivery service.

My experience with DPD has been quite disappointing to say the least. After using their services five times (due to it being the only delivery option available), I can confidently say that I would not recommend them to anyone. Out of the five times I used their services, I was let down four times. My parcels were not even attempted for delivery or collection, and all I received was a generic picture of my street. When I tried to contact customer support, all I received was an automated response that would repeat the same message. This was highly frustrating, as it felt like my concerns were not being taken seriously.

Despite having three people in my home (and a dog that barks at the postman), there were multiple instances where the driver had not knocked or called at the house, yet claimed to have attempted delivery. This was highly disconcerting and led me to believe that they were not even trying to deliver and pick up the parcels. Frankly, this level of service is unacceptable and unprofessional.

Furthermore, I contacted the company to whom the parcel was being delivered but received no response from DPD's customer service. After several attempts, the other company eventually arranged for another collection. However, the same thing happened again - the driver did not attempt to collect the parcel. My family and I were painting in the hallway when the driver supposedly arrived, but we did not see anyone come to the front door, let alone knock. This has happened with the same driver three times, and it is not an isolated incident.

In conclusion, DPD has been a terrible experience for me. Their customer service leaves much to be desired, and their drivers seem to be lax in their attempts at delivery or collection. I was forced to use their services due to the delivery option being limited, but given the terrible experience, I would opt for another courier service in the future.

My experience with DPD was disappointing and frustrating. I had been eagerly anticipating a delivery on Saturday, but it never arrived. After contacting their support team, I was informed that my package had been accidentally locked in a trailer and would not be retrievable until Monday because no one had access. While I was assured by both their chat team and the Dunstable depot that I would receive my package the following Monday, it was not to be.

On the Monday, I spoke to someone who assured me that my parcel would be delivered that same day. Unfortunately, I received an update just five minutes later, informing me that my parcel had been returned to the sender. How could DPD, as a courier service, assure me that a delivery would be made, and then fail to follow through with their promises?

When I contacted their customer service team, I was met with unhelpful, scripted responses. They refused to give me an explanation or escalate the issue to management to prevent future occurrences. Despite my requests for someone to call me back, I was told that this was not possible, although they had done so in the past.

I even attempted to pick up the parcel myself from the depot, but was told that it was not possible due to COVID restrictions. This struck me as particularly odd, considering the level of incompetence I had experienced thus far.

Overall, my experience with DPD was incredibly unprofessional and disappointing. I had taken all necessary steps to ensure the delivery of my parcel and raised the issue with multiple representatives and the depot, but they still failed to deliver. Despite their respected reputation, I would not recommend DPD. In comparison, I have had more success with other courier services, such as Hermes. I hope that DPD will investigate this issue and provide me with an explanation for their incompetence.

Recently, I had an unfortunate experience with DPD and I do not recommend their services to anyone. I entrusted DPD to deliver a Mother's Day present to my Mum via an online collection from Argos on Sunday, March 7th. However, it wasn't until three days later, on Wednesday, that the parcel was still sitting in the Argos branch. When I went to inquire about the delay, the staff informed me that a DPD driver had twice refused to take all of the parcels as they felt the amount was too many. Eventually, they picked up my parcel.

Unfortunately, my Mum received a parcel from DPD the following day, but it wasn't the one that we sent her. Someone had stuck the wrong barcode on her parcel and someone else's parcel which resulted in a box of herbs and vegetables being delivered instead. The box even had two different address labels on it, but instead of the courier using common sense and questioning the situation, they delivered the wrong parcel to my Mum's doorstep, took a photo, and drove off.

To make matters worse, I spent more than three hours on the phone and live chat, speaking to four different people, who all passed the blame to someone else. While they were helpful enough, they didn't address the issue directly. The final person I spoke with said that they would pass the details to the internal team who would investigate and try to fix the situation as soon as possible. But even now, my Mum still hasn't received her gift, even after Mother's Day.

This issue was a simple case of cross-labeling a parcel, and the courier's lack of common sense. It would have been easy to resolve this problem quickly and in time for Mother's Day thanks to DPD's tracking system, but customer service did not care enough to speak to the DPD branch and arrange for it to be delivered promptly to Mum's correct address. Instead, they left it up to someone else to investigate, and they still haven't provided a resolution as promised. Overall, my experience with DPD was disappointing and understandably frustrating.

Recently, I had a truly disappointing experience with DPD, a courier service that I trusted to deliver some expensive collectables that I ordered. Unfortunately, my trust was misplaced, as they ended up damaging the box during transit and then refused to deliver it. Incredibly, they even updated the tracking information as "return to sender" - despite the fact that I had paid for the delivery!

Amazingly, six days later, my collectables were still in their depot with no sign of being handled, and I was left feeling incredibly frustrated and let down by the service I had received. When I reached out to their customer service team, hoping for reassurance and some kind of reassurance, I was met with utter disinterest and a complete disregard for my situation. Despite my complaints, I found them unwilling to take any responsibility for their actions and instead passed the buck to the place where I had made the purchase, claiming that only they could request any action to be taken. However, this was not true and the company I purchased from had not been made aware of the situation, which left me feeling even more frustrated.

I found the experience with DPD to be extremely frustrating, with no clear complaints process or reliable customer support. It was clear to me that their service was complete rubbish, and as such, I would strongly recommend avoiding this company if at all possible. It's a real shame that such a company could do so much damage to their reputation and customer trust in this way.

I recently (insert date) had an issue with DPD (dpd.com) and wanted to share my experience with the public.

I ordered a high-end smartphone from Gearbest for 400 euros and was eagerly waiting for its arrival. However, when the package finally arrived, it was empty, and upon closer inspection, it was quite clear that someone from DPD had tampered with the packaging. To my surprise, they even had the audacity to reseal the package with a "resealed by DPD sticker" as if nothing had happened.

Naturally, I was very distressed by this discovery and immediately reached out to both Gearbest and DPD to address the issue. Unfortunately, I found myself caught in a bureaucratic nightmare, with neither party taking responsibility for the missing item. DPD claimed that Gearbest had to file a claim, and Gearbest insisted that I had to take action.

It has now been over two weeks since the incident occurred, and I am yet to receive any proper resolution. What is most disheartening to me is DPD's blasé attitude towards the situation. It is quite evident that some of their employees are stealing from customers' packages, yet they appear indifferent to this serious crime. Without any further investigation, DPD's response has been consistently lackluster, with their customer service team merely repeating the same scripted response: that Gearbest needs to file a claim, and only then will they look into the matter.

As a concerned consumer, I urge anyone reading this review to think twice before using DPD's shipping services. A 400-euro theft is not a trivial issue, and the fact that DPD has taken no steps to address this is concerning. I feel cheated and frustrated by this ordeal and would hate for anyone else to go through the same experience. My advice is to steer clear of DPD, at least until they can demonstrate a greater sense of responsibility towards their customers.

When it comes to receiving parcels, the final step of delivery is crucial to ensure the customer receives their package in a timely and satisfactory manner. Unfortunately, DPD seems to consistently fall short on this aspect. As a customer, it can be frustrating and disappointing to have expectations of a smooth delivery process only to have those expectations shattered.

Recently, I had a delivery that was unfortunately managed by DPD and had a negative experience. Despite being at home and waiting for my package, the driver did not even attempt to contact me or attempt delivery. Instead, I received an email notification stating that I was not at home. This was incredibly frustrating as it was the responsibility of DPD to make the effort to deliver the package to my doorstep.

As a result of this poor service, I am now required to visit a pick-up location to collect my package, which is a large and heavy item. This adds an unnecessary inconvenience for me as a customer, ultimately making DPD's service even more unsatisfactory and frustrating.

I had hoped that this experience was a one-off, but unfortunately, this is not the first time I have had issues with DPD delivery services. It is disheartening that I cannot trust this company to satisfy my basic delivery needs.

In conclusion, it is unacceptable for a delivery company to consistently fail to deliver parcels to their customer's doorstep. DPD has not met my expectations and cannot be recommended as a reliable delivery service. I suggest looking elsewhere for a company that values their customers and delivery promises.

Unfortunately, my recent experience with DPD has left me feeling extremely dissatisfied with their service. In short, my package was not delivered as expected and it has caused me a great deal of inconvenience.

Initially, I attempted to provide clear and concise instructions for the delivery driver by displaying my contact numbers near the buzzer. Regrettably, this was to no avail as I never received any form of communication from DPD. Instead, my only notification was a text message which informed me that my package would be sent to a "local" post office. However, this local post office was not even in the same post code area as I reside in, which has meant that I will now have to take time off work to collect it.

Upon contacting the customer help line, I was informed that I could not rearrange the delivery myself and would need to ask the sender to do so. Unfortunately, I was not provided with any contact details for the sender, leaving me feeling extremely frustrated with the situation. Furthermore, despite requesting to speak with a manager for further assistance, I was informed that managers do not take calls which left me wondering how I was supposed to address my issues without any form of contact.

Upon checking the online status of my order, I was even more shocked to discover that the delivery driver had returned my package to Southall at 12:06, despite my delivery slot being from 11:57 to 12:57. I find it incomprehensible that a van could travel from Battersea to Southall in less than 7 minutes and conclude that the driver clearly did not make an effort to deliver my package in a timely manner.

All in all, I am extremely disappointed with the service I have received from DPD and would think twice about using them in the future based on this experience.

I recently had an extremely frustrating experience with DPD (dpd.com) that I feel compelled to share. I had booked a parcel for drop off, but unfortunately, the QR code was not generated, which meant that the drop off point was unable to accept it. To make matters worse, there was no number available for me to call in order to sort out the issue.

To add insult to injury, I had two parcels that were supposed to be picked up on Tuesday by DPD, but no one showed up or called to explain the delay. The situation was then re-booked for another day, but once again, no one showed up, leaving me feeling extremely frustrated and let down.

After cancelling my order through P2G, I decided to book directly through DPD's website instead. However, I ran into further issues, with the code being generated for one parcel, but not for the second. This left me with no other options, as I was unable to switch to printing the label at home or regenerate the QR code. What's more, none of the customer service numbers available seemed to be working, and I was unable to access support via online chat.

As someone who has experienced many customer service issues in the past, I can confidently say that this was by far the worst experience I have ever had. It is completely unacceptable for a company to fail the customer multiple times in the same situation, and I really think that improvements need to be made in the future.

Overall, I would urge anyone considering using DPD in the future to think carefully and weigh up their options, as I firmly believe that there are other delivery providers out there that offer a better level of service and support to their customers.

As a resident of an apartment in the bustling center of Munich, I was eager to receive my package from DPD. I diligently kept an eye on the tracking service, excitedly anticipating the arrival of my shipment. However, my excitement quickly turned sour as the tracker froze when the delivery driver was just four stops away from my building. Without any means of communication, my doorbell being out of order, I was unable to alert the driver and they left without leaving my package.

Determined to find a solution, I selected the "Abstell-Okay" option for the next delivery attempt, hoping that my package would be left in front of my door. Unfortunately, the delivery driver seemed to have missed this request and simply left without fulfilling my delivery. It was a frustrating experience made worse by the tracker once again freezing and leaving me in the dark about the status of my package.

Desperate for a solution, I tried to select the "Nachbar w?hlen" option in hopes that my girlfriend's home, which was just a three-minute walk away, would be a viable option. To my disappointment, the tracker informed me that it was too far away and not possible. I then decided to try the "Paketshop w?hlen" option but was unable to select any location despite living in the heart of Munich.

The most disappointing part of this experience is that I have never had any problems with any other shipment company. All the others simply leave my package in my mailbox without any fuss. It's frustrating to deal with an unreliable service like DPD that seems to have missed the mark on so many fronts.

To anyone responsible for DPD, I urge you to take action and reassess your delivery methods. If you are unable to deliver the goods, it may be time to consider other career paths.

Dear DPD,

I am writing to express my disappointment and frustration with the service provided by your company. Today, on the 29th of June 2021, I had an unfortunate encounter with one of your drivers.

The driver was operating van DE70 EFO and made a delivery to my next door neighbour at approximately 2:18 pm. To my surprise, instead of turning onto her drive, the driver decided to reverse onto my drive. This maneuver was performed poorly, resulting in the destruction of an established shrub and the flattening of its iron support posts. Additionally, the driver left deep tire tracks across my well-kept lawn, adjacent to my drive.

I am extremely dissatisfied with this driver's behavior, as both drives were plenty big enough for him to turn the vehicle around without causing any damage. Not only was the damage unnecessary, but the driver showed a total disregard for people's property. The impact of the shrub's destruction, the ruined iron supports, and the ruined lawn will require time and money for me to restore it to my acceptable standards.

Furthermore, I have reported this incident via your customer service many times. However, despite confirming my contact details several times, I have yet to hear back from anyone in your company. This lack of response is unacceptable, and it shows a disregard for customer satisfaction and care.

I have attached supporting pictures from my CCTV camera in reverse order to support the above. I would appreciate it if your company would take responsibility for this situation and immediately contact me to address the issue. Your driver's actions were totally unacceptable and blatant, and they merit a response.

Please see to it that this incident is resolved as soon as possible.

Sincerely,

[Your Name]

I have had a shocking experience with DPD (dpd.com) recently, and am incredibly disappointed in the company as a whole. My family's delivery was mishandled by the driver who became extremely aggressive when my daughter-in-law asked him to leave the parcel outside of the front door due to the ongoing Coronavirus situation. Instead of accepting her request, he began hurling obscene language while kicking the parcel and even spat at the windows with a lady and her four-year-old child inside, who were both understandably terrified.

Adding insult to injury, the driver caused further damage by forcing the gate open the wrong way, breaking it, and then leaving with the parcel in tow. We have since reported this incident to the police who are investigating the matter as criminal damage and spitting at the windows. This thuggish conduct displayed by the driver is absolutely unacceptable and highly disgraceful.

After reaching out to DPD about the incident, we were initially met with a seemingly sincere apology and assurance that they would take the necessary steps to rectify the situation. However, we were ultimately met with a disappointing response where they expressed that due to a lack of video evidence, no action would be taken. Furthermore, they informed us that they would be sending the same driver to make the redelivery, which left us feeling completely uneasy and unsafe.

It is shocking to us that DPD would take this matter so lightly, especially given the damage that was done both to the parcel and the gate. We have lost all faith in the company and are now forced to seek another method for our deliveries. This level of customer service is unacceptable and we sincerely hope that DPD takes a more serious approach to these matters in the future. We implore DPD to do better and hold their employees accountable for any unlawful or unethical conduct.

I had an incredibly frustrating experience with DPD (dpd.com) recently that left me feeling completely let down by their services. Unfortunately, my experience was stained by two separate incidents that both highlighted a severe lack of professionalism, competence, and care for customers.

The first incident involved a driver who failed to deliver my parcel, despite being so close to my location that I could see him from my balcony. He was on the phone and claimed that he couldn't find my place, despite the fact that GPS and Google Maps exist in this day and age! I assured him that I would be right down to meet him, but when I arrived at the entrance, he had already sped off without even waiting for me. I tried calling and texting him, but he ignored my messages completely. The driver then marked the parcel as 'refused, contact name not recognized' - a complete and utter lie that made me feel insulted.

The second incident occurred just before Christmas when they only attempted one delivery and then sent my package miles away from my address to a collection point. Their excuse was that they were 'saving CO2 by not delivering again,' which left me dumbfounded. I thought the point was to deliver parcels, not to save money on petrol and leave customers in the lurch. This plainly indicated that DPD couldn't care less about their customers or the environment, besides making cost savings.

The icing on the cake was DPD's non-existent customer service. They seem to have a chatbot that leaves customers with no one to complain to, which I see as an unacceptable way to handle customer service queries. DPD showed their true colours by displaying little to no concern or regard for their customers' well-being.

Overall, my experience with DPD was a disappointing one, and I would not recommend this courier company to anyone else. I would suggest that they re-examine the quality of their services, implement proper customer service channels, and provide competent drivers to do the job they're supposed to do - deliver parcels. For those considering using their services, I recommend finding an alternative that takes their customers' satisfaction and convenience seriously.